Customer Reviews for U-Haul Moving & Storage of Crossroads

1 918 évaluations

6027 S High Ave   Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

(405) 631-0491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(405) 631-0491

6027 S High Ave
Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The. Van I reserved wasn't available the employees that worked there didn't know what they were doing my pick up and return took forever and my cost was terrible because the vehicle I reserved I didn't get and gas cost more

CHRISTOPHER T. 
Évaluation :
5

Excellent service à la clientèle

ROSA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

I suppose just because of the demand they did not have a trailer for the U-box the day we called for it. Your attendant assured us she would cancel the next month storage bill due to the delay of two days which put us into another month. All good provided that charge is cancelled.

Shelley M. 
Évaluation :
5

Had several last minute substitutions but made rate adjustments to match promised rate.

ELIZABETH B. 
Évaluation :
5

Nothing, she was very sweet, nice. I was having a very bad day. I'm bipolar and just her making me smile changed my attitude.

DAKARI T. 
Évaluation :
3

The manager on duty was not very friendly at all

BENJAMIN B. 
Évaluation :
5

Great friendly service.

Kenton L. 
Évaluation :
5

I found it hard to find the keys for the truck. I was looking for 2 hours and figured out it was in the back. And not the front shop.

Sabrina Q. 
Évaluation :
2

Yvette was very rude, unlike my previous U-Haul experiences. i rented a pick up and she told me it was out front. The truck was clean inside and out but the key would not start the truck. Yvette came out and told me I had a different truck. The truck she rented me was filthy. It had a million bugs splattered across the front and the windshield was so smeared with dirt, I could barely see. There was also no windshield wash to clean it. I had to remove the cardboard sun visor from the windshield and back the truck out from it's location beside the other rentals. This truck was clearly not prepared to rent. I will not be using this location in the future.

KEVIN R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZHANA D.  |  Expérience générale 
Évaluation :
4

The steering was a little loose but otherwise pleased with my experience.

ELLI B. 
Évaluation :
5

Really great customer service. Very helpful! Always polite!

Brittany B. 
Évaluation :
5

Dont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....

stefano c.  |  Premières impressions 
Évaluation :
1

The entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one

ashley g.  |  Premières impressions 
Évaluation :
5

I just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the 700 $and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost 800 $to get the storage out at the last minute.

Ladonna G.  |  Expérience générale 
Évaluation :
5

Great service, much easier going straight to the source to rent!

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

DORMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Always helpful

Kent L. 
Évaluation :
5

Everything was great.

quyen N. 
Évaluation :
2

Found nails on the ground where I was asked to unhook trailer.

Dennis A. 
Évaluation :
1

Your incompetent workers left a uhaul lock on my unit after my auto draft didn't go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the "office opened" she wouldn't even take the lock off of a PAID UNIT. Lazy sack of shits

Cassidy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
4

Extra funds were taken and have not been refunded. They took the initial amount, then the overage amount, then those two amounts combined. They refunded the initial amount but not the overage amount.

GINA L. 
Évaluation :
5

Jeremy made the experience very smooth and enjoyable. Excellent customer service. If I need a Uhaul in the future, I hope to deal with him again.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY L. 
Évaluation :
1

I was charged for gas. I picked up the uhaul at q tank and returned it at q tank. A lady called me and kept repeating the same thing and then gave me an email to send a picture to her. The email kept bouncing back, it isn't a functional email. Either way, I picked this uhaul with the dashboard saying 36 miles to go and returned it with 42 miles to go. This has to be fixed or I'll have to go to my bank and block the transaction. Because I haven't heard back from anyone and nobody is picking my calls.

HOKOHA MAGNUS I. 
Évaluation :
5

Make sure the stereo/radio works, for what we pay to rent your trucks they should have a working stereo/radio in them.

JEFFREY S. 
Évaluation :
5

Check in was seamless. Excellent service!

REBECCA D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BYRON L. 
Évaluation :
5

Had a hick up with what I rented and they were able to get me what I really needed with no problem.

JOANNA S. 
Évaluation :
5

The only store I use to rent trucks, trailers, and storage unit. The staff is awesome.

shamika j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarissa S. 
Évaluation :
5

None that I can think of... Every1 there was great & everything went very smooth

TRINA G. 
Évaluation :
2

Check out process of the truck was very unsatisfactory. The employee present was inattentive and much more focused on taking and making phone calls (which while I was standing waiting for her to even acknowledge me did not sound like customer calls at all). The check in process was better. The young lady present helped us out quickly.

Rachely H. 
Évaluation :
3

The air didn't work and when I told the person that was working she went and felt the air and said oh it's cold but you had to cup your hand around the vent to even fill the air. Truck ran really rough, gas smell really strong while driving. Also I only drove 19 miles and they charged me for 21 miles. The girl running the store that day was not ready to be left alone!

BELINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
1

General manager was rude, lied to me about being present during my transaction until I mentioned it was the GM who did my transaction, and tried to charge me for 3 days on a 2 day rental because she did not put the correct return date on paperwork.

Robert T. 
Évaluation :
5

Nothing The staff were all friendly very helpful and respectful to my needs

Freda M. 
Évaluation :
4

Need additional employees on a saturday

Wade P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
4

Missing the dolly I requested

Wynona D. 
Évaluation :
5

Nothing at this time

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew C. 
Évaluation :
5

Very easy to get a rental. I was happy with the cost as it was very reasonable. Returning the van after hours was a bit confusing and could possibly use some extra signs.

Linzi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamika L. 
Évaluation :
5

The process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things

Brittany R.  |  Online Move In 
Évaluation :
5

I had a reservation and when I went to pick up the trailer it wasn't available, had to get one twice as small as the one I had reserved.instead of moving in 1 load it took 3 loads.

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy P. 
Évaluation :
5

No need to improve for the next customer. The U-Haul representative is very knowledgeable, patient, and helpful. We really appreciated his expertise and advice.

Eric S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
5

excellent customer service and customer relations

JOHN B. 
Évaluation :
5

The man working was excellent and provided great customer service, it would have been helpful for him and the line of customers if he had a second person to assist with drop off vehicles to get them checked in and take the other customers out to the vehicles they rented.

Twanette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xyuacy X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceretta B. 
Évaluation :
5

Very easy in and out, I was definitely impressed!!

RICKEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

bernice s.  |  Expérience générale 
Évaluation :
5

The truck had a lot of wear and tear; with most scuffed and/or damaged areas previously marked. But I'm sure that U-Haul is dealing with supply issues (like many businesses), so this was one of a few trucks available. Beyond that, the truck was clean & worked just fine. We appreciate the outstanding customer service we received.

HAROLD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
1

Check equipment before customer comes to pick it up to make sure all lights are working.

Steffan S. 
Évaluation :
1

Poor customer service...

STEPHANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenton L. 
Évaluation :
3

Thanks

Roy H. 
Évaluation :
5

The truck needs maintenance badly it was slow however we got the job done and the manager was awesome and helpful

MARSHA W. 
Évaluation :
3

Did not have my add-ons loaded in truck. One of the add-ons (the furniture dollies) were out of stock; person at counter said she would take them off my bill but did not.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
1

Lady checking out Rental Truck was rude, had her friend on her speaker phone the whole time we were checking out. Had to listen to her friend talking to her husband and children. We returned the truck at same gas level as taken, only drove around18 miles and they are saying we used 1/4 of tank of gas, for less than18 miles, we would have to have been drag racing to use that much fuel. But, we did not use that much fuel, we returned truck at same level, the guy checking us in said it was spot on. He could not get any of his electronics to work phone or computer, he just wrote information down and said "you are good". Thanks a lot, should not have trusted him. We even took a picture, now we are going to have to deal with this lady again to get this 23,38 gas charge removed.

MICHAEL F. 
Évaluation :
5

Management has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.

TERRYE B.  |  Premières impressions 
Évaluation :
5

Absolutely no complaints. All staff always super nice and helpful. Je les recommanderais à n'importe qui. Thanks for the great service!

GARY E.  |  Expérience générale 
Évaluation :
5

I can't remember her name, but the girl with the broken hand who helped me was amazing!! Super sweet and willing to answer all my questions

Madeline R. 
Évaluation :
5

Uhaul computer system very slow

Rosemary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porfirio A. 
Évaluation :
4

I think it's a great location and speedy service

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL M. 
Évaluation :
2

The systems were down, we waited in line to drop off for close to 45 minutes and got charged several extra fees for the time limit plus gas.

KAITLIN M. 
Évaluation :
1

Charged 155 $plus 10 $in gas for 28 miles and 6 hours. I'll pay 300 $for professional movers who provide a well maintained truck next time.

Katrina B. 
Évaluation :
1

You manager has customer service issues

DELORESE M. 
Évaluation :
5

Na

KENNETH H. 
Évaluation :
5

Awesome service made my rental super easy and staff as very helpful with every question I had I would highly recommend this location

Lance T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON H. 
Évaluation :
2

The cost alone was bad enough but then accused of putting scratches on the vehicle that I absolutely without a doubt known that it didn't happen while in my care. I recommend they offer their customers a jar of Vaseline to ease the pain.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA K. 
Évaluation :
5

The manager was great and very helpful despite the person that called me to book the entire moves Misinformation

Sabrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAJUANA K. 
Évaluation :
4

I had a good experience and was given a very clean and nice truck . They were very busy and needed more help but understand that is not easy to find at this time .

JOHN N. 
Évaluation :
5

No comments

ROBIN B. 
Évaluation :
2

Have the equipment easily available. The "Key Pickup Boxe's (#3) was extremely hard to open and had to wait for help with it. Then days later the manager called and said the charge on my bank card didn't go through and asked if she could rerun my card. I said yes. Now there are three different charges in my account would combined equals twice the cost. So, I need the amount I am overcharged refunded to me ASAP.

KELLY H. 
Évaluation :
5

Fantastic place!

Christopher P. 
Évaluation :
1

The manger is rude no teeth and thinks she better than everyone she raised kids in office I'll never go back to this location

DARBY K. 
Évaluation :
1

The woman who runs this store is awful! She is rude and her customer service skills are COMPLETELY non existent. We requested our truck be held at a different location and she said, “It's 3 miles from here, should I add the 6 miles to your mileage?” It was actually 5 miles...so yeah, that 10 extra miles was annoying AF when you're moving THAT MUCH stuff that far and having to drive back and forth. I digress... Her children were running around the store half clothed and barefoot and her dog was barking and running around the store as well. She was not focused on anything work related because she was so busy talking to her kids and the dog. I don't know how ANYONE runs a business this way. The truck was in incredibly poor condition. It was raining at the time we rented and if you put the wind shield wipers on any setting BUT high, they just stopped wherever they were on the windshield. There were half a dozen hazard and emergency lights on. The truck should never have been able to leave the lot. And when you're putting gas in the tank to return it, it doesn't gradually fill on the gauge. It jumps about 1/16 of a tank at a time. We filled a 26 ft truck, 5 times...I would rather walk the 7 miles each way, carrying our belongings one by one than to EVER get a U-haul from this location again. And if I reserve a U-haul again and it gets held at this location, that's exactly what I will do.

Ricky C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
1

I was never told there was an issue before i picked up the u-haul and lost an hour of using it because I had to resolve the issue

JESSICA M. 
Évaluation :
3

The representative was extremely stressed and impatient. Simple questions seemed to bother her!

JONATHAN G. 
Évaluation :
5

I was so impressed with the general manager. She was so helpful and clearly knew exactly what she was doing. She is so efficient and good at her job and was very friendly to me.

MIKALA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY R. 
Évaluation :
3

Maintain equipment better, do walkthroughs with clients to ensure less hassle and a better experience.

LUIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

The ladies working there were great. Easy experience and great customer service.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyann M. 
Évaluation :
5

Great Job, easy to work with! Thank You

DANNY T. 
Évaluation :
1

My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.

kimberly w.  |  Expérience générale 
Évaluation :
5

The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better

Allen I.  |  Premières impressions 
Évaluation :
5

Uhaul is the best

Darryl B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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