Customer Reviews for U-Haul Moving & Storage of Crossroads

2 068 évaluations

6027 S High Ave   Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

(405) 631-0491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(405) 631-0491

6027 S High Ave
Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Nothing everything was excellent very very good customer service the girls were very very nice to talk to

Brighit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen A. 
Évaluation :
5

This was the easiest and quickest truck rental I have ever had. Everything was perfect. Truck was ready when I got there, only took about 5 minutes for the paperwork, it was perfect.

Michael D. 
Évaluation :
4

Truck had check engine light on, dash falling apart. and brakes were bad.

eric T. 
Évaluation :
5

Very fast and efficient service, and helpful and kind employees.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

The U-Haul squealed every time I drove above 60 mph. So I did not feel comfortable when I had to drive it on the highway. Enough that I wasn't able to go to one of the destinations I needed to. The app didn't work so I wasn't able to look at or check off the contract agreements. Thus I had to speak to your representative which took up time.

Suzanne R. 
Évaluation :
3

Get whoever lives on site that's supposed to be out OUT!!!! Ddrrrrramma

Tony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham M. 
Évaluation :
5

I have rented from them many times and was satisfied, but the last time I rented I had a problem the tires was knotty so that made it for a very uncomfortable pull on the trailer. It was so rough and the bumps in the road made it feel like craters because of the tires. I brought to their attention and the manager was going to talk. To me when I returned it but when I did he was not there so yes not happy at all.

TINNA N. 
Évaluation :
4

Was all good quick and easy

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravin G. 
Évaluation :
5

The only issue was the parking. There was a truck without a handicap placard parked in the handicap spot and so I had to walk around this truck on the broken concrete in my walker to get to the ramp to the front door.

Andrea L.  |  Premières impressions 
Évaluation :
5

Nothing GEEAT CUSTOMER SERVICE

Brittany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

Equipment was defective but manager Will, was very polite and accommodating, help to resolve the issue very efficiently..

Cody H. 
Évaluation :
5

Everyone we talked to were very nice and knowledgeable on the storage units, 26ft trucks, and car haulers. Moving was a pain but Uhaul made it less painful for sure!

Haley B.  |  Expérience générale 
Évaluation :
3

The staff was about the only thing good about this experience. The truck was a pain. The ramp was broken. Literally had to haul it around in the bed of the truck with the stuff I was moving.

Scott B. 
Évaluation :
3

I booked a unit and the storage facility gave me a bigger room mistakenly. After a month they Uhaul started charging me double of my original payment when they realized they gave me a bigger unit. I told them it was not my mistake and I didn't even needed this big of a storage but they ignored me and kept charging me more than they should have.

Moez K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwardo G. 
Évaluation :
5

It's super hot in the building.

Marie R. 
Évaluation :
5

All the staff was great!..I. including the cleaning crue. 95 percent of the time I visited my storage. The guy was cleaning the floors. I had to apologize. He was still very nice.

Jana H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith M.  |  Expérience générale 
Évaluation :
5

Entire experience could not have been easier. Van was spotless. Convenient location. Would recommend without reservation.

Todd O. 
Évaluation :
5

Did not see anything we were well taken care of Thank You

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suhail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

It would help if more than one person worked at the Uhaul pickup places. We went to three Uhaul places (to pick up some other items we discovered we needed along the way) and all the places only had one person working. I felt bad for them as there was always a line. Thanks for the rental!

Hadley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Vehicle was clean in and out very durable and dependable staff. Very professional and and very quick service without issue. Thanks again yall

Rodney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyra P. 
Évaluation :
5

Ian was very pleasant and help

Beth V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

January C. 
Évaluation :
2

Steering wheel need adjusting. Truck changed gears slowly. Gas obly on a forth tank. Engine light on tge complete time i drove the truck. Air at times would blow heat.

Bill J. 
Évaluation :
5

You need to have a cruise control for your box trucks. It would have help a lot on this trip. I assume its due to safety or because you have a governor on them?

James I. 
Évaluation :
5

Excellent service à la clientèle

Gary L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele J.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA J. 
Évaluation :
5

Very prompt and friendly service!

KEN J. 
Évaluation :
3

At most of the uhaul moving and storage locations when you buy more that you can carry someone normally helps not in Oklahoma City Oklahoma. The customer service could use some improvements.

Brandon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Great customer service. Efficient and friendly..

Richard S. 
Évaluation :
5

Professional and friendly

Marinda P. 
Évaluation :
2

The strap ratched didn't work I had to call roadside assistant and waited more than 2 hours to get me going. This could have been avoided if the working condition verified before the equipment rented.

SEMMIE A. 
Évaluation :
2

Wash the exterior of the tucks

WALTER R. 
Évaluation :
4

The pet hair needs to be cleaned out of vehicle better. Need to make sure tires are all aired up properly. But overall was a good place with customer service and check in and check out. Good equipment.

Howard G. 
Évaluation :
5

Outstanding service and helpful. I had to select this new location to drop off the tow dolly due to flat tire. The person was really helpful and very customer oriented. He really wanted to help and get final resolution even though his computer system was down. I have contacted on-line U-haul in order to be authorized to drop off the tow dolly, however he was also willing to repair and/or change the tow dolly in case I wasn't able to drop off there. Outstanding service.

Eileen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Very friendly and helpful. Very quick and efficient.

tamera B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tamera B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal L.  |  Online Move In 
Évaluation :
5

Great customer service! Fast and easy check out!

joe P. 
Évaluation :
5

Fixed mirrors where you can adjust them very hard had to get worker to do them Very good services from all employees Best in Oklahoma City only one I will use

MELINDA B. 
Évaluation :
5

Staff was friendly and wanted no time getting me on the road.

John K. 
Évaluation :
4

The location was convenient, and the employees were friendly and helpful. The only issue I had was that my Uhaul vehicle smelled like cigarette smoke, so much so that my clothing smelled of smoke afterward. Since I wasn't driving a very long distance, I kept the windows down because I don't smoke. Please check this for the future.

Rachel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHAWNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

haskell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi S. 
Évaluation :
5

s/o

DELORESE M. 
Évaluation :
5

Rien

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darnice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA A. 
Évaluation :
5

Great spot to rent from!

Jenna M. 
Évaluation :
5

Great customer service!

joe P. 
Évaluation :
3

Sales person was on the phone when I got there. Not a big deal. When he finally got off the phone he wasn't friendly at all. He checked me in and said “truck number xxxx is on the far lot.” I went to the truck but couldn't get in it because another truck was parked to close. I walked back to the office and told him I couldn't get in so he came out and moved it.

eddie W. 
Évaluation :
5

Rien

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Keep up the goo dwork!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
3

I wasn't notified of the location change. I arranged and got a confirmation email for a different location only to find out, at my arrival, that I was moved to a different location.

Hanna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorrie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
3

The driver was very friendly. No complaints on delivery. There were some conflicting phone calls from National and the local site but we got that figured out. Merci.

Kimberly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred D. 
Évaluation :
5

Both the staff members that checked us out/in were very pleasant and Professional. No wait with return of vehicle.

CINDY P. 
Évaluation :
4

The first uhaul location that was convenient to my home didn't have an employee at the store and did not answer the phone. This was disappointing. The second store was okay, but dirty and smelly. The person who rang up my trailer was pleasant.

Dana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin M.  |  Premières impressions 
Évaluation :
1

At first everything seemed fine, however I ended up getting COVID and was very sick and quarantined. I know I didn't drive as many miles as they are trying to slam me with bc I had the truck parked the majority of the time and the days I did drive it before I got sick was not over the included 100 miles. The 19,95/day is deceiving bc my charge was 140/day I could have rented a truck from turo for less than that and they would have worked with me. I called the main number as well as the local office and got nowhere. I have proof of my COVID diagnosis and would be happy to send it in but this wasn't even an option. I'm stuck with a over $1000 bill for 14 days and 1 week I was quarantined so no I did not have a good experience, in fact it was pretty terrible and I will not be recommending U-Haul to anyone I know. If asked I would point them in a completely different direction to be honest.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna G. 
Évaluation :
3

This was one of the worst trucks I've ever rented. Brakes were really soft, no radio, it was not a pleasant experience. Maybe this old truck should be retired.

GINA L. 
Évaluation :
4

The personnel at this site were very helpful.

Deborah S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

It was fine just time consuming.

Gina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arturo L. 
Évaluation :
4

Customer service was poor, the van was very dirty

JULIET H. 
Évaluation :
4

Merci

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E.  |  Expérience générale 
Évaluation :
2

The manager was very rude and inconsiderate the front office reeks of cat urine but on the other hand the other employee was very helpful and understanding trying to help in time of disaster of co-vid money was tight and harder to come by the manager insisted that I gave her the wrong address three different times so I wasn't able to get my notices making it hard to get my rent caught back up I hope my thing was able to make enough to pay my bill thank you .

Allen I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR H.  |  Expérience générale 
Évaluation :
5

We had to have a emergency labor so we wasn't able to get everything moved and they were very helpful and understanding and worked with us. We got another night to get the job done with no problems. The customer service is great!!!!! I'll be doing business with them everything I move. All around 5 stars.

Paula M.  |  Online Move In 
Évaluation :
5

Very nice service

martin s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chantell m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZHANA D.  |  Expérience générale 
Évaluation :
5

Dont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....

stefano c.  |  Premières impressions 
Évaluation :
1

The entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one

ashley g.  |  Premières impressions 
Évaluation :
5

I just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the $700 and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost $800 to get the storage out at the last minute.

Ladonna G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S.  |  Premières impressions 
Évaluation :
1

Your incompetent workers left a uhaul lock on my unit after my auto draft didn't go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the "office opened" she wouldn't even take the lock off of a PAID UNIT. Lazy sack of shits

Cassidy K.  |  Expérience générale 
Évaluation :
5

The only store I use to rent trucks, trailers, and storage unit. The staff is awesome.

shamika j.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard E.  |  Premières impressions 
Évaluation :
5

The process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things

Brittany R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

bernice s.  |  Expérience générale 
Évaluation :
5

Management has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.

TERRYE B.  |  Premières impressions 
Évaluation :
5

Absolutely no complaints. All staff always super nice and helpful. Je les recommanderais à n'importe qui. Thanks for the great service!

GARY E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina C.  |  Online Move In 
Évaluation :
1

My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.

kimberly w.  |  Expérience générale 
Évaluation :
5

The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better

Allen I.  |  Premières impressions 
Évaluation :
2

Well lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn't true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it's on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn't recommend this storage place to another person.

Madison R.  |  Expérience générale 
Évaluation :
5

Uhaul is the best

Darryl B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahna B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA W.  |  Expérience générale 
Évaluation :
4

The staff was wonderful and the facility was absolutely convenient, however, I've never stored in a place with so much mice feces when moving out. Everything else was great!

Megan S.  |  Expérience générale 
Évaluation :
5

Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.

Bonnie S.  |  Expérience générale 
Évaluation :
5

I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones

carleta p.  |  Expérience générale 
Évaluation :
5

It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.

Bonnie S.  |  Premières impressions 
Évaluation :
1

My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.

LAUREN R.  |  Expérience générale 
Évaluation :
3

I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.

Kathern P.  |  Expérience générale 
Évaluation :
3

i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA

Alfred l.  |  Expérience générale 
Évaluation :
5

my fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn't paid my rental car expense due to my car being in shop from damage of a Uhaul trailer

Kristina F.  |  Expérience générale 
Évaluation :
5

My truck broke down during my move which lead an inconvenience. For the people who were helping me move. And I never heard from uhaul but they took more money from me there next day.

JACKIE B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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