Customer Reviews for U-Haul Moving & Storage of Crosstown

Évaluation :

5

not a thing

Évaluation :

1

Absolutely the worst service ever. I will never use this Uhaul store again and I definitely would not recommend them to anyone. Spent an entire month trying to get a trailer hitch installed and I still had to take it to a mechanic to finish the job.

Évaluation :

4

superlative experience, in and out. Both pick up and drop off were quick and smooth

Évaluation :

4

Trailer trailed good. Tires in good condition. Tried to upload license but was unable to. People were friendly. Do not like using my phone for anyones aps. It is for me to make phone calls & take photos. Your people were not phased and worked around that. Good for the company for still allowing. Some big name stores offer discounts only if you have it on their app, which was not the case prior to cell phones. All in all it was a good experience.

Évaluation :

5

The staff was amazing and super friendly. They were able to start my installation 30 min before my appointment time. I was also informed by Rey that I would be able to get a larger trailer to rent which I needed but online made me think I couldn't rent for my vehicle. Thank you to Samantha and Rey!!

Évaluation :

1

Everything was horrible from the start, the mileage noted on paperwork was incorrect, I went in to correct it, and the worker noted it incorrectly - again- he just wanted to call it a day. Very rude, unprofessional. 3 pieces of paper were left behind- we got fined 25 , it was late and well already upset with initial pickup issues. In the end we received invoice with fine and over charged with incorrect mileage. I called to correct it - it was refunded.

Évaluation :

5

My wife called for an additional day at the store we rented truck from and they were very helpful and extra day was I think an extra 40.00. Then she called for an extra day cuz we needed another day on the after hour number and they were trying to charge us double and weren't working with us. We called next morning to the store and price was the 40 for the extra day. After hour service real poor.

Évaluation :

5

The young ladies at the facility are some of the hardest workers I've seen . They worked together as a team . I was very impressed! Keep up the good work.

Évaluation :

5

Thank you for the customer service I will recognize other people to use the facility because he was very helpful for me and thank you for all the good things about guys do thank you so much for making the business today may the Lord bless you

Évaluation :

5

Nothing everything went fast and easy that's what I like about this location

Évaluation :

5

Exelent service

Évaluation :

2

deliver correct box on time; change delivery date in all systems;

Évaluation :

3

They need to have refunds credited back to acct. When truck is brought back 1 day early. Lady was rude n said we don't credit acct if brought back on a 1 way. And they don't give out refunds which was wrong cuz I paid for that extra day when brought it back early. Totally not right keeping my money. This was truck # 3674U. On April 11, 2023 returned after 1130am n I rented this truck on April 10, 2023 around 12:15 pm from San Antonio,TX. Makes me mad that I had to pay 1 day for the next customer when renting this truck.

Évaluation :

5

good service and custormer service was great

Évaluation :

5

Staff is very professional and helpful, great customer service.

Évaluation :

2

I did a one Ray rental from Corpus Christi to Houston when I drove the truck it felt a little rough. When I got to Houston and dropped it off that's when I noticed it had a transmission leak and quite a bit. This truck could've broken down on me in the middle of nowhere and I would've had to unload and reload all of my stuff on the side of the highway. Not cool the price of the dolly changed from my original agreement.

Évaluation :

5

Great staff! Super friendly and courteous! If I need them again I'll come back!!!

Évaluation :

5

The manager there Samantha has been very respectful and very punctual. She is extremely helpful and that has meant a lot because of the schedule I have. I would most definitely recommend this particular station to anyone and everyone who needs a place to store their property.

Évaluation :

5

Excellent moving experience. Customer service was very good. Will only use this location from now on.

Évaluation :

5

Everyone was very nice and understanding even when I had delays will decibel rent again

Évaluation :

3

The woman that assisted me with getting the truck was not friendly at all!

Évaluation :

5

Excellent people working there i highly recommend this location...

Évaluation :

5

Not charge me another day because i was an hour late.

Évaluation :

5

Everything was quick and easy to do at this location. Everyone was friendly and helpful beginning to the end. Called other locations and chose this one just on how the call was handled. Will definitely be renting again in a week or so from this location.

Évaluation :

5

The people that took the truck in were very professional. They made me feel like family. Thus locating is by far the best I ever been. To my knowledge they do need no improvement.

Évaluation :

3

Trucks need to be road tested. I've had issues with different trucks like mirrors, steering, transmission, alignment, and tire balancing.

Évaluation :

5

Hector was excellent and very helpful

Évaluation :

5

I can't think of any way I could be more satisfied with my truck rental experience. Merci.

Évaluation :

5

Sam was wonderful. Very helpful, out going and answered all my questions perfect! Please tell her I said she was AWESOME including her staff. You made our move much easier for me & my family. Thank you!!!!

Évaluation :

2

Customer service rep was rude and Kate to opening up which is crucial to people trying to follow a tight schedule with a move.

Évaluation :

5

Not sure if I dented wheel or it was given to me. I should have taken photos.

Évaluation :

2

My initial auto transport I was given was broken, so after hooking up to the truck I had to go back in to the office and get a different one. During my trip, one of the tires on the AT broke and we had to pull over and wait for help. Before we turned the truck in, the check engine light came on. The air conditioning barely worked.

Évaluation :

3

was pressured to bring truck back at the exact time I told them I would. I should have the whole day to use the truck

Évaluation :

1

Truck was littered with loose tobacco, dirt, leaves and a half eaten chip bag in the cargo smelled like someone had been smoking in it. Was running late to return truck and was told is was fine as long as I returned it before 6pm. But was double charged the rental on my receipt despite returning it before 6pm.

Évaluation :

5

Good location and good service

Évaluation :

3

get a customer rep thats not a smart a#$ with the customers

Évaluation :

5

Very friendly and helpful people working there. Nice. Very nice. Highly recommend

Évaluation :

5

Awesome service every time. Best customer experience. Very professional and friendly.

Évaluation :

5

Great service was excellent. Just keep it up

Évaluation :

4

Vehicles have half a tank of gas, instead of a full tank like it was in the past and it SHOULD, easy to just fill up than to try fill it up to the marker, it doesn't make any sense, so we got a 1/2 tank cargo van and I had 3/4 of a tank when I returned it so is not clear IF I got refunded for the extra gas; rip off.

Évaluation :

5

Good customer service

Évaluation :

3

Clean your vehicles. Cargo van was filthy from cabin and rear when I picked it up.

Évaluation :

5

Well up to now, I've never had any issues or problems with renting the equipment, or even having my household goods in your storage facilities. Your people have been very professional, courteous, and concerned about their customers.

Évaluation :

5

They were quick about us returning the U-Haul and very friendly and explained everything about our return.

Évaluation :

4

There was about a 50K dollar loss at this storage. Whose fault it was remains unknown. The facility is as it appears, a maximum security place. I would choose to store again if I absolutely had to. However, I would not have opted to lose all by belongings to a storage facility.

Évaluation :

1

Overcharged major never called back said she had more important matters

Évaluation :

5

Extremely clean location. Helpful staff. They went above and beyond by allowing me to drop the trailer and then unload the truck to return it the next day!

Évaluation :

5

Thank you erey much for everything I would recommend it to everyone that needs one thank you !

Évaluation :

5

Service was fantastic from everyone, it was almost shockingly good, nearly unheard of these days.

Évaluation :

5

This interior storage facility is clean and well maintained. No pests! Online pay made it easy and although prices were raised I had the option to repay at the lower previous rate. I was concerned that at the end of the lease I was told my contract ended on the 30th and not the 31st I would not only owe an additional month rent but could not end my contract until it was paid in full. A quick email to the manager cleared up the issue.

Évaluation :

2

The agent told us they would leave the return open for our convenience... wrong. We had to drive 50 miles round trip out of our way to return it when there were 2 locations closer. Don't promise what you don't intend to deliver.

Évaluation :

4

Rien

Évaluation :

3

All the equipment I reserved wasn't available. Even though it was “reserved”. I wasn't informed until I showed up in person to pick it up. The truck was there, but dolly and furniture pads were not! When you're moving you need ALL the stuff!! That was very disappointing and left me scrambling at the last minute.

Évaluation :

5

Best of the best

Évaluation :

5

The web browser couldn't see my location to drop off. I got frustrated and just left it at location. But everything else was fine.

Évaluation :

5

Uhaul needs to add in buy mileage or something.

Évaluation :

5

Fast and friendly customer service

Évaluation :

5

There is nothing to improve based on my experience today.

Évaluation :

5

I went in on 10/25/22 in the evening, Angel and his coworker ( I didn't get his name) were VERY helpful and provided GREAT customer service! Merci.

Évaluation :

5

The staff were great and friendly and very patient. I will definitely return if I ever need storage again.

Évaluation :

1

Bad experience at the port Location managers Samantha and Joesph and the cleaning Lady on the grounds failed also by doing there Jobs. my Storage unit was broken into and they didnt do anything to help me out to restore to another place. I will be reporting to Corporate office. Also the units are infested with roachs so bad they need to clean units more better. Terrible storage place all around..(Lisa)

Évaluation :

5

Appreciated great customer service and friendly staff

Évaluation :

5

Excellent customer service. Hector was very helpful and answered all of our questions and concerns.

Évaluation :

5

Quick check in process

Évaluation :

2

I had mice droppings and mice urine on everything. Some things were damaged and had to be thrown away. The storage room smelled awful and we found dead mice.

Évaluation :

5

Staff was very patient and helpful.

Évaluation :

5

The employees were so helpful and kind. I highly recommend this place.

Évaluation :

2

I reserved a unit that was available online before my move and confirmed the reservation that morning after loading. After being delayed because of a blowout and terrible Roadside Assistance, I called ahead to verify if we were still able to move in after hours. Then was told they had no unit for me there anymore! Then I had to frantically search for a last minute unit and wasn't able to find anything close by and could only get a unit downtown that wasn't big enough for all my stuff. Had to purchase the truck for ANOTHER day, then the next morning found out that they had a unit available that would fit my whole load. That lack of communication disrupted every plan we had made over the past month or so. Terrible coordination, but the day workers at the unit were very nice and helpful. Moral of the story, don't trust what U-haul says online, it's likely not updated...

Évaluation :

5

The staff was excellent and very helpful at all times

Évaluation :

1

Very disappointed, My belongings were stolen twice!!!! There was garbage all over the parking lot. There were bugs inside facility.

Évaluation :

5

We were taken care of! The employee (I think his name is Martin--long, black hair) was quite helpful in helping us select a unit. He was friendly and patient. Great customer service!

Évaluation :

4

All around good service

Évaluation :

5

Thank you for several years of service.

Évaluation :

3

Clean place nice people

Évaluation :

5

Thank you for everything!

Évaluation :

3

It would be great to have moving hours to drop off or pick up things from storage at least until 10 pm People work you no don't have time before 7 pm when you are closed by 7 pm . For climate control inside …

Évaluation :

1

Despite damages to my vehicle on transport due to poor/no instruction, and the lack of mattress bag(seriously?) I would have possibly returned to UHAUL, but thanks to Samantha Fernandez at Crosstown on S Port Ave, never again. The next 3 years when i move cross country annually, and throughout my military career Ill be going with absolutely anyone who is not UHAUL, and steer anyone I know away as well. The night before move-out I was burglarized, in which the thieves got access to all my keys, including my house keys, leaving me with only one vehicle and one house key. After calling twice and emailing separately and explaining this, as well as offering to provide case # and details, I received what I can only describe as the worst customer service I have ever experienced as this site manager insisted on telling me too bad, so sad, not my problem, pay me, extorting me for additional months rent. I explained that I would allow the lock to be removed or the items to be thrown out, as their value was lower than that months rent, nope, get a locksmith, Uhauls lock is not uhauls responsibility per Ms Fernandez. Fine, just seize the unit. "Thatll be an additional charge", ok then since you wont do what I know your people are capable of, Ill do it myself "Well I cant give you access until you pay us." Oh you mean pay the ransom for my now stolen property? Sure, Ill play your game. I had to purchase bolt cutters ($20) and a propane torch ($30) to remove my lock from the unit valued at less than the cost of these tools and avoid future "rent" payments, as well as additional applied late penalties for this highway robber very helpful guys, so incredibly classy. So now with access to my own property, I sought buyers for the property I now could not afford to keep, and what happens in this time? Someone locks my unit again with a company lock because "we cant allow unsecured items" in an enclosed facility, give me a break. Eventually I removed each of these items, but in the end, I'd rather have left my belongings on the side of the road than to ever deal with crosstown uhaul again, after all, it would have been more economical, less headaches, and I would have saved myself probably 10-12 trips and as many hours negotiating this dumpster fire.

Évaluation :

5

The representatives at the U-Haul storage were very friendly and helpful. Very kind and very well trained.

Évaluation :

5

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

Évaluation :

3

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I've ever encountered. It wasn't just one or two it was an infestation! That I brought home! Ridiculous!!!

Évaluation :

5

Very friendly staff and very helpful.

Évaluation :

5

Daniel is very helpful

Évaluation :

1

Every employee fight with customer. They a real giving hard time. I reserve a $80 storage unit and was forced to pay about $139. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn't help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

Évaluation :

5

Excellente expérience

Évaluation :

5

The staff were all very professional and answered all my questions. Everyone was well informed.

Évaluation :

5

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Évaluation :

5

Perfect

Évaluation :

5

The staff were excellent!

Évaluation :

5

Alex was most helpful!

Évaluation :

5

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

Évaluation :

1

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

Évaluation :

5

Vey happy with services Staff very friendly and knowledgeable

Évaluation :

5

Employee was excellent! He offered best services . And he didn't give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Évaluation :

5

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Évaluation :

5

Very Nice staff and very Helpful . Easy move in move out experience!

Évaluation :

5

Thank you was great service great customer service Bug and Rat safe Thank goodness

Évaluation :

2

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Évaluation :

1

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don't have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don't have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y'all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

Évaluation :

2

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, "Well I guess I'll have to go let you in". Very rude.

Évaluation :

4

Yall need elevators

Évaluation :

5

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

Évaluation :

4

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

Évaluation :

5

Jeremiah did a great job in assisting me.

Évaluation :

1

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn't purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn't think that included basic housekeeping and pest control. Unbelievable, will never use again.

Évaluation :

5

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

Évaluation :

5

Great place.

Évaluation :

5

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Évaluation :

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