Évaluations des clients U-Haul Moving & Storage of Crosstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Crosstown

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Lisa P. le

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Le client n'a pas laissé de commentaire.

James D. le

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Van I rented only had 2200 miles on it and had lots of space.

Dan P. le

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Le client n'a pas laissé de commentaire.

STEWART B. le

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Le client n'a pas laissé de commentaire.

Ada S. le

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Le client n'a pas laissé de commentaire.

Charleen G. le

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They made a mistake about having our boxes out on time. However they went above and beyond our expectations in rectifying the situation. Our satisfaction was paramount to the staff and especially the manager.

mardonio c. le

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I was overcharged and no one seems to care. Didn't care for my rental experience on 6/01/19

Monica E. le

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Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Joshua G. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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The rep at front desk wasn’t too friendly. The truck was very nice though.

nanect S. le

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Le client n'a pas laissé de commentaire.

Jorge b. le

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Everything perfect

mashane h. le

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No comment. Just thank you.

Joe M. le

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Le client n'a pas laissé de commentaire.

Patricia M. le

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Le client n'a pas laissé de commentaire.

miguel m. le

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Great service, they were able to get the equipment I needed without having a reservation. Will definitely return for any equipment rental needs.

Cole C. le

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Customer service after coming into the store we couldnt find anyone then after about 5 minutes here comes someone from outside the guy was not friendly and alnost seemed irritated that we were there and didn't automatically know what he was telling us lor it was an inconvience to him that we were there. k

steve l. le

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Le client n'a pas laissé de commentaire.

Javier R. le

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Le client n'a pas laissé de commentaire.

Alex B. le

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Great customer service and excellent equipment rental experience!

Justin F. le

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Le client n'a pas laissé de commentaire.

Garry G. le

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Le client n'a pas laissé de commentaire.

Brent C. le

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Le client n'a pas laissé de commentaire.

Jorge b. le

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Excellent balanced trailer. Services by personnel great.

shawn s. le

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Le client n'a pas laissé de commentaire.

douglas M. le

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Did not like the long hold time on the phone, when calling this location.

David R. le

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I asked for a manager to call me back twice to discuss the issues I had but was never called back. They did not have what I reserved, 17 ft truck so they tried to put me in a larger truck 20 ft which would have been okay but the representative for U-haul at the storage location I was going be moving my stuff told me that the storage location could only accommodate 17 ft trucks or smaller. When i asked about the $50 reservation guarantee they would not honor it saying they had a 15 ft truck which i said you charge by the mileage and i would need to do more trips because of the smaller truck. Which they then said i would need to talk to a manager who never called. So much for the $50 reservation guarantee.

Raymond M. le

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Le client n'a pas laissé de commentaire.

Debra B. le

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Options should be optional or otherwise explained and/or exluded.

Manuel o. le

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Better communication. Not charging by the mile.

Jaime F. le

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Le client n'a pas laissé de commentaire.

REYMUNDO B. le

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Le client n'a pas laissé de commentaire.

James G. le

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We were very satisfied with the service and the equipment. Will rent from them again.

lily m. le

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Stop asking all those extra questions. All our info was given when we reserved. Why ask everything again? Besides that ,employee did a good job.

gary h. le

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So far so good.

Jorge T. le

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Le client n'a pas laissé de commentaire.

Ethan W. le

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I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

John O. le

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Le client n'a pas laissé de commentaire.

Reagan T. le

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Clean and up to date truck. Staff was helpful and ontime.

Karen E. le

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Michelle was helping and giving good service despite the fact she was the only one in the store with a line of customers behind us and she still had to hook up a trailer for us...we were in the store approximately an hour, she acknowledged each person and advised them she'd be with them as soon as possible. I was in the parking lot approximately another 30 min updating my husband when another Uhaul employee finally got there.....Michelle is to be commended for doing an outstanding job, while giving good customer service with no co-worker support....

julie f. le

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They were really busy. We had to wait a while. After dropping off, her tablet/phone wouldn’t worked. She said that she would check it in and we would get an email. I never got the email and received multiple calls asking if I wanted to extend my rental after we had ALREADY dropped it off. I was told you continue calling to make sure that it got checked it. I do not feel like it was my responsibility to make sure they had done their part after I had already turned the trailer in.

gregg s. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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I can't really think of anything. I was very pleased with location and the rental experience.

LJ F. le

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The crosstown location is the best in corpus. Daniel Medrano is an excellent manager.

john r. le

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I experience was very goood. Employees did a great job. Got me in and out asap and in a very professional manner.

COREY G. le

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Le client n'a pas laissé de commentaire.

leonel M. le

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Every thing was ok??

Dianne T. le

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Le client n'a pas laissé de commentaire.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Issam K. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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Le client n'a pas laissé de commentaire.

DOMINGA R. le

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How can i explain this, there is one worker there that was able to help me figure out why my truck connection was not working, he was so helpful to me without him i would not know what to do. I am glad he had knowledge of what could be wrong. Cause I as a woman didn't know what to do. Thank you. Danny M. For helping me.

Amy R. le

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Le client n'a pas laissé de commentaire.

EDWARD R. le

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Le client n'a pas laissé de commentaire.

felix v. le

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Stop cheating customers on gas

Raymond M. le

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Le client n'a pas laissé de commentaire.

Daniel A. le

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Le client n'a pas laissé de commentaire.

anjelica a. le

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Total satisfaction. Great service.

jorge c. le

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Le client n'a pas laissé de commentaire.

Rosanna G. le

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I found drugs in the vehicle I rented and tbey act like they didn't care.The company needs to make sure the vehicle is clean before renting it out.I could have got lock up for the drugs that was in the vehicle.I am so up set withe the company. U-Haul

Michael L. le

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Le client n'a pas laissé de commentaire.

Crystal S. le

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Equipment ran smooth everything worked great. Was in and out in less than 5 mins both pick up and return.

Adrian M. le

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I reserved 2 furniture dollys,and there was only ONE available in the entire city according to the manager at the chaparral location. The call center told me there Was one at the Port Ave location and there was Not . I had to spend $40.00 the Buy 2 Furniture Dolly's from them. I believe they lied to get me to Buy the furniture dolly's from them. I will never use U-Haul again.

Douglas S. le

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Took half an hour in line to drop off trailer - overall happy with trailer and price, would return same location again

joseph s. le

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I made my reservation online at a location close to my home. However at my pock up time I still had not recieved a call stating trailer was ready. I call the location and was told they do not have a 6x12 utility trailer with ramp on lot. I had to call the 1800 number and then was given another Number to call. After being on hold for 20-30 mins I finally talked to someone. I was told my reservation had to be changed to another location about 20 mile in the wrong direction from my home to where I was needed to go. I was able to pick up trailer at that location however they told me I could not return the trailer to another location. That I had to bring it back to that location. Which again was 20 miles out to the way. This was my worst experience with online reservation. If the trailers are not at that location then why could I reserve it online? Doesn't make sense and I could have planned pick up differently. Was very unhappy with the extra time and fuel had to use because of this.

RONNIE A. le

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Le client n'a pas laissé de commentaire.

John M. le

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Very fast and professional. I will be using this service again!

PATRICK S. le

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Great service.

Ceasar G. le

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Amazing people!! Even though I live across town, I make the trip to this specific location. They ALWAYS have equipment I need when I need it.

tyesha f. le

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staff very friendly and helpful was able to get a smaller size storage with bo problem

angela K. le

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Cecelia M. le

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Unit smelled a little bad but otherwise was clean

sanjuanita t. le

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. Great customer services , very friendly staff .

rosanne r. le

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Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

veronica g. le

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Down to earth staff

Jennifer G. le

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No comment, speachless!

Jamie L. le

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Employees are busy & hard working this company should be paying top notch for the help their CSR’s give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

randal b. le

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Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

Michael C. le

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the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

mitch m. le

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Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

Joseph T Z. le

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Need to address the problem with mice.

Robert O. le

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My storage unit had rat feces on my sofa, so I threw my couch away.

Fred K. le

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Thank You!

toni w. le

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Great customer service