Customer Reviews for U-Haul Moving & Storage of Crosstown

2675 évaluations

3611 S Port   Corpus Christi, TX 78415
(@ Crosstown Expressway)

(361) 855-4434

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(361) 855-4434

3611 S Port
Corpus Christi, TX 78415
(@ Crosstown Expressway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICA R. 
Évaluation :
5

The cross town facility is totally professional at all times, easy pickup and drop off with lots of room.

Paul S. 
Évaluation :
5

Nothing. Our Corpus Christi check-in was smooth and easy. Our Service Person met us right away, checked in our rental, and welcomed us to return again.

BELINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

great experience with this this drop off

Travis H. 
Évaluation :
5

Rien

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
4

The back of the truck was not swept in the back It didn't have a dolly and it didn't have the blankets to use to cover your furniture available in the back of the truck

RICHARD M. 
Évaluation :
5

Associate was the best. He was extremely friendly and helpful.

ANDREY G. 
Évaluation :
5

Rien

Frederick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

None by this time

LUZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
1

I was told I could drop off the rental equipment at any location at my destination only to find out I was required to drop off the equipment in a town 40 min away from my destination location

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIATIK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Very friendly staff and very helpful.

OLIVIA L.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and helpful. Was painless!

ORLANDO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elias R. 
Évaluation :
5

Truck should not have been ready for me to pick up with less than 3 miles of gas in it like it indicated.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO S. 
Évaluation :
5

Once again Danny Medrano and his staff were great , in and out quick equipment was clean and worke's great Thanks

ROGELIO H C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
3

Female employee was very rude both on the phone and in person. Made a snarky remark because I didn't take my phone with me to take a picture of my license. And made it seem like such an in convenience for her to do it. I have rented a trailer there before but I will go some where else next time.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriane V. 
Évaluation :
4

Do any repairs necessary to the trailers when needed. ours had multiple dents and major scratches.

JOSE V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
5

Equipment was clean and ready for use. The employee offered to assist in attaching and hooking up the Equipment. Very friendly and knowledgeable.

JOHN C. 
Évaluation :
2

Very frustrated that my reservation location changed multiple times. Also uhaul changed my truck size (to be a smaller truck) which caused me to have to do more work for my move. This location also didn't have the furniture pads in stock that I ordered. The team members at this location we're very rude. Overall very disappointed in my experience with uhaul.

paul H. 
Évaluation :
5

Daniel is very helpful

james f.  |  Premières impressions 
Évaluation :
5

Joseph was very nice and friendly. He was super helpful and professional. Very welcoming experience to drop off our Uhaul equipment here. Je les recommande fortement. 

Margaret G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS K. 
Évaluation :
1

Every employee fight with customer. They a real giving hard time. I reserve a 80 $storage unit and was forced to pay about 139 $. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn't help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

rachel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Eduardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Na

Abdurrahman S. 
Évaluation :
2

I reserved moving blankets, but there were none to be had. At 10 $per dozen this is very high profit for you - I think you should make sure j you have enough on hand.

WILSON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
2

- Truck was on empty - The right rear tire pressure sensor was broken - Terrible wiper blades, no wiper fluid - Interior was sticky everywhere and smelled - Only half the charging ports worked.

Christopher D. 
Évaluation :
4

Have a tech come to meet customer. I had to track someone down.

CHERYL B. 
Évaluation :
2

The truck only had 1/4 tank of gas and a bad tire. The 1st person, Tony, who helped me was great. The next two people tried to charge me for things already paid for and were rude.

Ramona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Please with everything!

MARY H. 
Évaluation :
5

Everything was fine

CHARLES R. 
Évaluation :
3

Cold, impersonal. Just pay and get out.

Fermin J. 
Évaluation :
1

I reserved a trailer that was supposed to be available at 7101 Yorktown blvd in Corpus Christi. When I got there they said that they didn't rent trailers. Then I contacted U-Haul customer service and was told that there is no trailer available in the city. I had to switch to a uncovered trailer and go all the way across town to get it. Their inventory system need to be updated to be able to properly track their actual inventory. This happened majority of the time that I rented from them. It is very frustrating. They will change location and don't notify you. You can definitely expect this every time you rent from them.

Tilson D. 
Évaluation :
5

Excellente expérience

BARBARA W.  |  Expérience générale 
Évaluation :
5

Great service guys!!!!!! I was so impressed with how clean the truck was. It drove great. No one likes moving....but renting from uhaul made the experience turn out to be a great day. Merci

SCOTT L. 
Évaluation :
5

The staff were all very professional and answered all my questions. Everyone was well informed.

Veronica F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arisela r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya V. 
Évaluation :
4

Greater access to availability of various sizes of trucks & trailers.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

Staff was polite, answered my questions and concerns.

VIRGINIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerica Q. 
Évaluation :
3

Hire more staff. There was one woman working and trying to help multiple people. She was stressed but handled the situation well!

MAX G. 
Évaluation :
5

He was very nice and helpful. Although it seemed the office was shorthanded, he was quickly processing us.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

You can start by not charging such an Exuberant amount of money for a 4 hour rental on a car hauler. I was charged 200 $for the rental and am additional 3,50 $ for God knows what Before taxes. I rented the exact same hauler less than a year ago with the coverage for 75 $& change. NEVER USING UHAUL AGAIN

ELOISA A. 
Évaluation :
5

Could have used an exterior wash, but it wasn't bad. I disputed the fuel before pick up in the app, it was about an 1/8 lower than the app or paperwork showed, when I returned it the link in the text message never changed it and still showed it at 1/2 tank when it should have been about an 1/8 lower. The rep in the store took care of it. Why have us dispute at checkout if you will not update it?

Winston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANFRED A. 
Évaluation :
5

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Ester C.  |  Premières impressions 
Évaluation :
2

Confirm what was ordered will be provided. Location did not have dolly and pads in the quantity ordered and did not provide reason for not confirming. Typical “deer in headlights” excuse.

William L. 
Évaluation :
2

My truck had a leak in the box, and it rained and a lot of my moving boxes got soaked. Then they wanted to charge me 45 for a 1/8th of a tank of gas. Lots of hidden fees. Not pleased.

RONNEY H. 
Évaluation :
5

Associates were Professional, courteous and informative. Good experience at this location.

leticia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E.  |  Expérience générale 
Évaluation :
1

I rented from this location even though it was further away because it was suppose to be guaranteed that the equipment would be there with my reservation. After waiting 45min I was told that neither the truck or dolly I reserved was available. And that even though I had a guaranteed reservation that did not mean it was guaranteed. A smaller van did pull up while we were waiting the hr we had been there but still not have a dolly. Overall it took almost two hrs to get the van and still had to drive another 45min to another location to find a dolly which we had to find on our own. I was very unhappy with this location and would never use it again due to lack of good customer service and not standing by their guarantee.

NATASHA L. 
Évaluation :
5

The wait was a little long, but everyone was very helpful.

Winston A. 
Évaluation :
1

Employees too busy to help Dirty trailer Broken light on trailer Running lights didn't work

Mark S. 
Évaluation :
4

The rent process, setting up and the close-out were very efficient and done quickly.

MARION D. 
Évaluation :
4

Staff was friendly. Was July 4th. and his birthday. Was working by himself and had a Great attitude.

PAUL V. 
Évaluation :
3

The truck was infested with roaches and it took me an hour to get them out.

JORGE H. 
Évaluation :
2

I asked for a appliance dolly and was told it would be in the truck when I picked up and it was not. I realized it after I left the location, swing back and was told they did. It have any and he would refund me. Not positive that happened but haven't checked yet either. This made me have to drive to my parents house and pick up their dolly which I could have done beforehand to avoid additional mileage I would be charged for. I requested the key be in the truck so that I could avoid going inside and the instructions had me looking for something to put a code in. I searched more than once in the heat that gets brutal down here and nothing. I finally walk inside and ask if I am just missing it and the guy turns around to the keys grabs mine and gives it to me. Says nothing else. Moving is an unpleasant experience without the additional hassle. Fortunately everything else went fine after a frustrating start.

Jessica R. 
Évaluation :
5

Very good. Great experience. Quick and efficient

James D. 
Évaluation :
4

The speedometer is broken. Will be driving 70mph and it only shows 40

ZANE B. 
Évaluation :
5

Perfect

Reymundo E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaylene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACY LEIGH C. 
Évaluation :
1

I had trouble the first time in that day and customer service helped. Went back that evening the same person helped me and was a little nicer Horace refused to credit my coupon to my rental. He was so rude again, he flat out lied too me! I don't know if I will ever use uhaul again.

TAMMY C. 
Évaluation :
3

I checked out with the app. It was slow, clunky, and more hassle than going inside. I will not use it again

Shane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

The rental procedure was quick and easy. I was in and out in just a few minutes.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna H. 
Évaluation :
5

Nothing to improve! The guys were efficient and walked us thru the process. Great service!

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORGONIO C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNITA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel c.  |  Premières impressions 
Évaluation :
1

I was over charged and no reason was given. I used less miles that I paid for and allegedly I was supposed to be returned some money back, but instead uhaul took another 50$ dollars like mentioned before for no reason given. Awful service never again.

Karen F. 
Évaluation :
1

Worst moving decision I've ever made. I was told there would be an option to schedule delivery to my home. However, I being told after the fact they don't deliver to a city less than 40 miles away from the warehouse. My options are to unload at their warehouse by hiring another moving company, doing it myself, or rent another truck to tow up to two Uboxes at a time. I feel completely blindsided. I had quotes for self-loading options that would have cost less 4 000 $. This UHaul debuckle will now cost upwards of 8 000 $. Never again!

toyin A. 
Évaluation :
1

Improve customer relations. Have trucks ready at the time reserved. Reservation was for7:30an. Didn't leave till 8:10am. Very unprofessional.

Rafael G. 
Évaluation :
5

easy and really helpful service.

CHRISTINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

The staff were excellent!

Candie L.  |  Premières impressions 
Évaluation :
5

Alex was most helpful!

Randolph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTH G.  |  Expérience générale 
Évaluation :
5

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

GIna M.  |  Expérience générale 
Évaluation :
1

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

oneshia s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph A.  |  Premières impressions 
Évaluation :
5

Vey happy with services Staff very friendly and knowledgeable

JAMES GARY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth s.  |  Expérience générale 
Évaluation :
5

Employee was excellent! He offered best services . And he didn't give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Brenda Q.  |  Premières impressions 
Évaluation :
5

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Eduardo F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph A.  |  Premières impressions 
Évaluation :
5

Very Nice staff and very Helpful . Easy move in move out experience!

Joseph F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarice w.  |  Premières impressions 
Évaluation :
5

Thank you was great service great customer service Bug and Rat safe Thank goodness

adelina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april c.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

victoria p.  |  Expérience générale 
Évaluation :
2

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Derek F.  |  Expérience générale 
Évaluation :
1

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don't have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don't have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y'all messed up the reservation and the extreme lack of caring from your staff. I spent over 500 $renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

MARK W.  |  Premières impressions 
Évaluation :
2

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, "Well I guess I'll have to go let you in". Very rude.

shelley b.  |  Premières impressions 
Évaluation :
4

Yall need elevators

Derek F.  |  Premières impressions 
Évaluation :
5

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

MICHAEL L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G.  |  Premières impressions 
Évaluation :
5

staff very friendly and helpful was able to get a smaller size storage with bo problem

tyesha f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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