Customer Reviews for U-Haul Moving & Storage of Crosstown

2 705 évaluations

3611 S Port   Corpus Christi, TX 78415
(@ Crosstown Expressway)

(361) 855-4434

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(361) 855-4434

3611 S Port
Corpus Christi, TX 78415
(@ Crosstown Expressway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALYN C. 
Évaluation :
1

Terrible Experience! Rented 3 Uboxes while remodeling my house and had them store them locally in Corpus Christi TX. About 3 weeks after they were in storage I received an email saying Uhaul out of Ohio had charged me 54 $for an Ubox and were going to charge me 1200 for shipping from Ohio. I called Uhaul got national call center and spoke with them. After about 30 minutes and talking to them I was told that someone who was shipping a box from Ohio to Corpus Christi and the local Uhaul in Ohio charged it to my account and my card on file for my boxes were charged. They advised me that they would refund the money and take my card off file and look into the matter more and get back with me. They assured me that my card on file would not be charged the 1 200 $. Well about a week later I get a text from my Credit Card Company saying that someone in Ohio Uhaul is charging 1 200 $to my card and if this was correct,. I call my card company and tell them no and advised them what is going on. I had to cancel my card thinking somebody has my information and on top of that the 54 $I was charged earlier was never refunded. This card is my main card that I use all the time and have with me. I get the miles and just pay it off at the end of the month. My bills and utilities come out of it. I pretty much use it as a debit card. So now I have to wait for a new card and change everything over to the new card. A huge pain in the butt. I call Uhaul locally and they tell me they will look into it and get back with me. When they call me I finally found out that they shipped one of my boxes to Ohio and when they figured it out that they had it shipped back to Corpus Christi and were charging me for the shipping and that I should be receiving a phone call from Uhaul National Call center to get it all straightened out. I received a phone call and speaking to some manager they tell me that they are going to waive the shipping fee from Ohio with some type of VIP thing like it was some type of special favor they were doing me. I was beyond angry now and decided the best thing to do was not to do anything until I get all of my boxes back and out of storage so nothing could happen to them. A couple of days later I call Uhaul to schedule picking up my boxes. I scheduled to get one on a Saturday and the others on a Monday as I had moving help coming on Monday to help unpack. I could not pick my one box up on Saturday due to working that day so I call them and tell them I will be there at 8am on Monday. I get there at 8am and my boxes are still in the warehouse not ready. It takes about an hour to get one on a trailer. I take that one and tell them that I will drop the one off that I have and go back and get another one in about 30 minutes. I do that and when I go to pick the 2nd one up, I am told that I need to only get one at a time and they need the trailer to load them on. There were 3 more trailers that next to where I was standing. Again I am ticked but if I want my stuff what can I do. So I go back unload everything out of that box and go back for them to offload the empty box and put a full one back on. I have to do this for each of my boxes all while I have movers standing around waiting for the box to unload. This is the worst experience with moving I have ever had. With this place being a terrible Uhaul place I will say that several of there employees were very nice and helped me while I was there but its obviously has some management or owner issues. Now that I have this review written I will be talking to Uhaul corporate to get my complaint filed. Didn't want to do that until I was sent the link to leave a review of this place. To be continued........

STACY C. 
Évaluation :
5

My pick up location was changed and I received no notice saying why.

Wayne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALYN C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN DEWAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO S. 
Évaluation :
5

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

NINA MECHELLE m.  |  Expérience générale 
Évaluation :
5

All good! Great service.

Brien N. 
Évaluation :
1

Personnel not helpful at all. Was accidentally overcharged but then couldn't reverse the charge. Still waiting on customer service help

Mason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

Everything

Melissa A. 
Évaluation :
5

No suggestions. Staff were professional, courteous and patient.

BELINDA S. 
Évaluation :
4

You maybe have another worker in the front not just 1, but I have to say the staff is very professional and polite I would recommend this location to all my friends

NANCY B. 
Évaluation :
3

Rep did not help us load our vehicle transport. When he was asked for help by another employee, he rushed through the process & did not give us any direction to load/unload the tow-hitch or how to maneuver the truck while the transport was connected.

Gina S. 
Évaluation :
3

Left tail light blinker didn't work.

nicholas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE ROY S. 
Évaluation :
5

The people helping us were sooo nice and accommodating. We will always use th Port st. Corpus Christi Tx uhaul store.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique M. 
Évaluation :
3

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I've ever encountered. It wasn't just one or two it was an infestation! That I brought home! Ridiculous!!!

Candie L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICA R. 
Évaluation :
5

The cross town facility is totally professional at all times, easy pickup and drop off with lots of room.

Paul S. 
Évaluation :
5

Nothing. Our Corpus Christi check-in was smooth and easy. Our Service Person met us right away, checked in our rental, and welcomed us to return again.

BELINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

great experience with this this drop off

Travis H. 
Évaluation :
5

Rien

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
4

The back of the truck was not swept in the back It didn't have a dolly and it didn't have the blankets to use to cover your furniture available in the back of the truck

RICHARD M. 
Évaluation :
5

Associate was the best. He was extremely friendly and helpful.

ANDREY G. 
Évaluation :
5

Rien

Frederick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

None by this time

LUZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
1

I was told I could drop off the rental equipment at any location at my destination only to find out I was required to drop off the equipment in a town 40 min away from my destination location

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIATIK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Very friendly staff and very helpful.

OLIVIA L.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and helpful. Was painless!

ORLANDO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elias R. 
Évaluation :
5

Truck should not have been ready for me to pick up with less than 3 miles of gas in it like it indicated.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO S. 
Évaluation :
5

Once again Danny Medrano and his staff were great , in and out quick equipment was clean and worke's great Thanks

ROGELIO H C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
3

Female employee was very rude both on the phone and in person. Made a snarky remark because I didn't take my phone with me to take a picture of my license. And made it seem like such an in convenience for her to do it. I have rented a trailer there before but I will go some where else next time.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriane V. 
Évaluation :
4

Do any repairs necessary to the trailers when needed. ours had multiple dents and major scratches.

JOSE V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
5

Equipment was clean and ready for use. The employee offered to assist in attaching and hooking up the Equipment. Very friendly and knowledgeable.

JOHN C. 
Évaluation :
2

Very frustrated that my reservation location changed multiple times. Also uhaul changed my truck size (to be a smaller truck) which caused me to have to do more work for my move. This location also didn't have the furniture pads in stock that I ordered. The team members at this location we're very rude. Overall very disappointed in my experience with uhaul.

paul H. 
Évaluation :
5

Daniel is very helpful

james f.  |  Premières impressions 
Évaluation :
5

Joseph was very nice and friendly. He was super helpful and professional. Very welcoming experience to drop off our Uhaul equipment here. Je les recommande fortement. 

Margaret G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS K. 
Évaluation :
1

Every employee fight with customer. They a real giving hard time. I reserve a 80 $storage unit and was forced to pay about 139 $. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn't help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

rachel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Eduardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Na

Abdurrahman S. 
Évaluation :
2

I reserved moving blankets, but there were none to be had. At 10 $per dozen this is very high profit for you - I think you should make sure j you have enough on hand.

WILSON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
2

- Truck was on empty - The right rear tire pressure sensor was broken - Terrible wiper blades, no wiper fluid - Interior was sticky everywhere and smelled - Only half the charging ports worked.

Christopher D. 
Évaluation :
4

Have a tech come to meet customer. I had to track someone down.

CHERYL B. 
Évaluation :
2

The truck only had 1/4 tank of gas and a bad tire. The 1st person, Tony, who helped me was great. The next two people tried to charge me for things already paid for and were rude.

Ramona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Please with everything!

MARY H. 
Évaluation :
5

Everything was fine

CHARLES R. 
Évaluation :
3

Cold, impersonal. Just pay and get out.

Fermin J. 
Évaluation :
1

I reserved a trailer that was supposed to be available at 7101 Yorktown blvd in Corpus Christi. When I got there they said that they didn't rent trailers. Then I contacted U-Haul customer service and was told that there is no trailer available in the city. I had to switch to a uncovered trailer and go all the way across town to get it. Their inventory system need to be updated to be able to properly track their actual inventory. This happened majority of the time that I rented from them. It is very frustrating. They will change location and don't notify you. You can definitely expect this every time you rent from them.

Tilson D. 
Évaluation :
5

Excellente expérience

BARBARA W.  |  Expérience générale 
Évaluation :
5

Great service guys!!!!!! I was so impressed with how clean the truck was. It drove great. No one likes moving....but renting from uhaul made the experience turn out to be a great day. Merci

SCOTT L. 
Évaluation :
5

The staff were all very professional and answered all my questions. Everyone was well informed.

Veronica F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arisela r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya V. 
Évaluation :
4

Greater access to availability of various sizes of trucks & trailers.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

Staff was polite, answered my questions and concerns.

VIRGINIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerica Q. 
Évaluation :
3

Hire more staff. There was one woman working and trying to help multiple people. She was stressed but handled the situation well!

MAX G. 
Évaluation :
5

He was very nice and helpful. Although it seemed the office was shorthanded, he was quickly processing us.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

You can start by not charging such an Exuberant amount of money for a 4 hour rental on a car hauler. I was charged 200 $for the rental and am additional 3,50 $ for God knows what Before taxes. I rented the exact same hauler less than a year ago with the coverage for 75 $& change. NEVER USING UHAUL AGAIN

ELOISA A. 
Évaluation :
5

Could have used an exterior wash, but it wasn't bad. I disputed the fuel before pick up in the app, it was about an 1/8 lower than the app or paperwork showed, when I returned it the link in the text message never changed it and still showed it at 1/2 tank when it should have been about an 1/8 lower. The rep in the store took care of it. Why have us dispute at checkout if you will not update it?

Winston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANFRED A. 
Évaluation :
5

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Ester C.  |  Premières impressions 
Évaluation :
2

Confirm what was ordered will be provided. Location did not have dolly and pads in the quantity ordered and did not provide reason for not confirming. Typical “deer in headlights” excuse.

William L. 
Évaluation :
2

My truck had a leak in the box, and it rained and a lot of my moving boxes got soaked. Then they wanted to charge me 45 for a 1/8th of a tank of gas. Lots of hidden fees. Not pleased.

RONNEY H. 
Évaluation :
5

Associates were Professional, courteous and informative. Good experience at this location.

leticia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E.  |  Expérience générale 
Évaluation :
1

I rented from this location even though it was further away because it was suppose to be guaranteed that the equipment would be there with my reservation. After waiting 45min I was told that neither the truck or dolly I reserved was available. And that even though I had a guaranteed reservation that did not mean it was guaranteed. A smaller van did pull up while we were waiting the hr we had been there but still not have a dolly. Overall it took almost two hrs to get the van and still had to drive another 45min to another location to find a dolly which we had to find on our own. I was very unhappy with this location and would never use it again due to lack of good customer service and not standing by their guarantee.

NATASHA L. 
Évaluation :
5

The wait was a little long, but everyone was very helpful.

Winston A. 
Évaluation :
1

Employees too busy to help Dirty trailer Broken light on trailer Running lights didn't work

Mark S. 
Évaluation :
5

Perfect

Reymundo E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaylene K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel c.  |  Premières impressions 
Évaluation :
5

The staff were excellent!

Candie L.  |  Premières impressions 
Évaluation :
5

Alex was most helpful!

Randolph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTH G.  |  Expérience générale 
Évaluation :
5

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

GIna M.  |  Expérience générale 
Évaluation :
1

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

oneshia s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph A.  |  Premières impressions 
Évaluation :
5

Vey happy with services Staff very friendly and knowledgeable

JAMES GARY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth s.  |  Expérience générale 
Évaluation :
5

Employee was excellent! He offered best services . And he didn't give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Brenda Q.  |  Premières impressions 
Évaluation :
5

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Eduardo F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarice w.  |  Premières impressions 
Évaluation :
1

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don't have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don't have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y'all messed up the reservation and the extreme lack of caring from your staff. I spent over 500 $renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

MARK W.  |  Premières impressions 
Évaluation :
2

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, "Well I guess I'll have to go let you in". Very rude.

shelley b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G.  |  Premières impressions 
Évaluation :
5

staff very friendly and helpful was able to get a smaller size storage with bo problem

tyesha f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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