Évaluations des clients U-Haul Moving & Storage of Crystal Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Crystal Lake

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Bruce L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Debra B.
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Le client n'a pas laissé de commentaire.

RORY O.
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Get promises in writing. I was told if I brought back truck with more fuel than I left with I would receive a $30 credit against. I'm still waiting.

Angelica C.
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Le client n'a pas laissé de commentaire.

gina c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ANNE H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Le client n'a pas laissé de commentaire.

RANGARAJAN P.
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My experience was very good overall. Only observation is during covid times, just one or two people are at the check-out desk and this is causing delays as they are also answering the phone and talking to one another at the same time. Other than this minor issue, I am very happy with my experience and will give my business to this location again when the need arises.

ANDREW R.
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I have rented with this location countless times. Maybe once a month for a few years. I am upset that I was docked with a 20 dollar return fee because I returned it after hours. I called and the manager said he would get back to me and never has.

PATRICIA N.
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Your staff was friendly fast and courteous I'd recommend them to anyone very very helpful

Joseph J.
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Le client n'a pas laissé de commentaire.

Alice J.
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Le client n'a pas laissé de commentaire.

Philip H.
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Fix the mobile drop off feature.

Menno E.
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Le client n'a pas laissé de commentaire.

JAMES M.
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Le client n'a pas laissé de commentaire.

Kim S.
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Le client n'a pas laissé de commentaire.

Kelly F.
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The young man who checked me in was very helpful and nice .. I found that to be a very positive experience .. this was the first time I rented a vehicle ...

Gerald M.
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Le client n'a pas laissé de commentaire.

Wayne W.
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Easy check in and out great service

GERALD D.
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Le client n'a pas laissé de commentaire.

Bruce L.
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Le client n'a pas laissé de commentaire.

GEORGE D.
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Le client n'a pas laissé de commentaire.

Amanda C.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Manouchehr B.
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Le client n'a pas laissé de commentaire.

RUBEN R.
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Great customer service.

PETER W.
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Le client n'a pas laissé de commentaire.

Pat E.
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Truck was rough

Paulette R.
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Le client n'a pas laissé de commentaire.

DIANE B.
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Le client n'a pas laissé de commentaire.

Bryan S.
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None. Was great and completely touch free. Everyone kept distance and made me comfortable. Keep it up.

Timothy H.
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Le client n'a pas laissé de commentaire.

BARBARA M.
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The gentleman who checked me in was great. Have rented from this location before and the employees were extremely helpful, answered all my questions and were very professional. The same cannot be said of the 401 S Eastwood facility in Woodstock, IL who didn't open on time and did not answer my call when I arrived to pick up the van I reserved. Will never use that location again.

Gregory L.
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Le client n'a pas laissé de commentaire.

KENNETH H.
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Le client n'a pas laissé de commentaire.

ARNOLD R.
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19.95 ended up to be 40- for 3 hours and my putting 6 in gas in

CHRISTINE F.
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Very friendly and knowledgeable staff ready to assist and answer questions and concerns.

Michael D.
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No changes required. Reservation, pick up and return were very efficient.

JAMES H. | Expérience générale |
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Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

Curt B.
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Le client n'a pas laissé de commentaire.

Cristian G.
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They have a lot of trucks for Moving!

Scott F.
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.

TONY S.
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Le client n'a pas laissé de commentaire.

Gaynor T.
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Made it so easy!! Showed me everything I needed for a safe and successful move! The guys were great!!

SIDNEY T.
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Be more forthright and clear about rates.

RICHARD K.
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Le client n'a pas laissé de commentaire.

jacki L.
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Le client n'a pas laissé de commentaire.

PETER M.
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I guess I did not realize the rate was .99 per mile. That was disappointing.

DAWN Z.
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Le client n'a pas laissé de commentaire.

NICHOLAS R.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

ELAINE G.
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Le client n'a pas laissé de commentaire.

Peter S.
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Le client n'a pas laissé de commentaire.

NEIL F.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Excellent customer service. Great rate. Brand new cargo van. Will use Crystal Lake U-Haul again!

BRYAN S.
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Le client n'a pas laissé de commentaire.

joe S.
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Le client n'a pas laissé de commentaire.

Tyler S.
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Le client n'a pas laissé de commentaire.

Chris H.
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N/A

Michael D.
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Le client n'a pas laissé de commentaire.

DAVID P.
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Le client n'a pas laissé de commentaire.

Benny S.
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The experience at the Crystal Lake uhaul location was ok. The younger guys who were helping me were friendly and kind. Another guy who came up, who I assume was the manager was rude and seemed to be having a bad day. I am all about customer service. Great customer service can make you buy a terrible product. The customer service was lacking from this gentleman and I have no plans to use Crystal Lake uhaul in the future.

JOHNATHAN S.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

David M.
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My 3 experiences w/ Uhaul trailer rental the last 6 weeks have been problem free and seamless. The staff are friendly, knowledgeable and respect the necessary Covid protocols. I'd recommend uhaul in a heartbeat.

RODNEY M.
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Nothing. Experience was perfect. Quick sign up, agent helped hook up, nice and polite and clean. Price was a little high for a one way rental, but otherwise, all was good.

Jose R.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Le client n'a pas laissé de commentaire.

ROBERT G.
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Nothing. Went really well.

DAVID K.
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Employees at this facility are always friendly & accommodating

ROBERT R.
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I originally wanted to book online, not at the store, but the online site seemed to indicate things like the vehicle may not be available, you will receive a call, etc. My suggestion is get the online site to be more real-time availability of vehicles so it can be completely automated. In general my experience was very good, I thought it was quite an improvement from several years past of renting a truck.

RONALD T.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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We had to reschedule the day of use because the only pickup appointment that was available was at 5:30 AM, but the store didn't open until 9:00.

John D.
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My phone was having trouble uploading photos during the check in, probably on my end but it was an issue nonetheless and delayed the pick up process. Staff was helpful, all equipment was clean and as advertised

RICHARD W.
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Le client n'a pas laissé de commentaire.

JENNIFER H.
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Le client n'a pas laissé de commentaire.

PEGGIE N.
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Each of the employees at the Crystal Lake UHaul were Knowlegable & Efficient. I had a very Positive experience. I would definitely use And recommend this UHaul location!

JOSE R.
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Le client n'a pas laissé de commentaire.

Mark V.
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I rent trailers for my business once or twice per month. I recently started using Uhaul as I have several locations around me and my usual rental company has been out of stock at times. I've so far used two locations here in the Crystal Lake area. I have to say the customer service at the 4504 Northwest Hwy, Crystal Lake location is mediocre at best. However, after my experience last weekend I will certainly not be back. The location has a tent set up and lanes marked for drop off and pretty specific instructions on signs for where to go. I followed the instructions as I have for my last three rentals and pulled into the lane where a truck was parked in front of me with a passing lane on my left. The employee who collected my trailer was cordial and helpful. When I completed the drop off, the truck still blocked my path in front. I then used my Left turn signal and started to move to my left to pull out. A large Uhaul vehicle rapidly drove in the lane blocking my way, and parked. I assumed another person dropping off a vehicle was impatient and chose to create their own lane. I tooted my horn and waited about 2 seconds to see if they would be courteous. Instead a Uhaul employee exited and started walking past my car refusing to make eye contact. I rolled down my window and said “hey that is not a lane, you couldn't be courteous and move?” He replied “you can't reverse?” and without eye contact waved his hand dismissingly. I said “That's great customer service”. His reply was you can figure out how to reverse”. At that time I asked him who his manager was and he said “My name is Craig. You talk to my manager if you want. My manager doesn't work weekends”, with a smirk on his face. He clearly felt untouchable. I exited my car and went into the location to get them managers information. When I exited I said, “You are clearly more important than your customers”. He replied “You are too important to back up”. Aside from the fact that your employee used a lane denoted for driving through and not following your own processes, his demeanor of dismissal, ignorant behavior and disregard for your customers is appalling. I was able to secure a business card with management information. It says on this card “I Can Help You” It also lists Heather Skelton as “Our Company President” and her Cell number. I immediately left a voicemail at the number on the card. The result? Nothing. No call back, no response. It appears Craigs impunity is the status quo for Uhaul and why he feels so confident to act the way he does. At this point I'd rather return my business to the local rental company and rent through independent Uhaul representatives only when necessary. I run a business and customer service is at the heart of what we do every day. It's apparent this may not be the same for your corporation and tragic that when we are all going through tough times employees like yours are too self-centered to show even a little kindness or common courtesy.

Denise L.
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Le client n'a pas laissé de commentaire.

JEFFREY P.
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Reservation process was easy. Vehicle was in good condition.

MARK D.
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Outstanding job!

STEWART M.
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I had setup my rental process online where I provided all of the information and documents so I would not have to do that at the location., When I went to the location, the person could not find my online order and I had to provide all of that information to the person, again. Your online system needs to talk to the locations so I do not have to go through this every time. This has happen the last few times I submitted my orders for equipment online.

Mary T.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

TYLER M.
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Le client n'a pas laissé de commentaire.

Gwen S.
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You all are so very helpful in explaining the steps and making renting a truck easy instead of scary! Thank you!!!

Patricia S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

DENNIS B.
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Le client n'a pas laissé de commentaire.

Richard B.
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Great people to work with. Understanding, kind and took care of customer needs.

John R.
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Le client n'a pas laissé de commentaire.

JAMES K.
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Always a pleasure renting a trailer from Crystal Lake. EVERY staff member gives superior customer service. Efficient, kind, and courteous!

JESUS H.
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Le client n'a pas laissé de commentaire.

EDWARD B.
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Le client n'a pas laissé de commentaire.

Daniel M.
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if there is a lock on the door, make sure to give the customer the combination so they don't sit on the phone for 30 minutes trying to figure it out

Joshua M.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Pierre S.
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Le client n'a pas laissé de commentaire.

Allison G.
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Le client n'a pas laissé de commentaire.

ROBERT N.
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Le client n'a pas laissé de commentaire.

Louis V.
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Efficient, in and out, answers were given before I could even ask.

RICHARD C.
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Le client n'a pas laissé de commentaire.

Steve W. | Expérience générale |
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We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Carole J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thomas L. | Online Move In |
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The application process was awkward in that when done on my iPad I didn’t know the drivers license pictures had been saved. Once I figured that out it was an easy process.

JEFFREY G. | Expérience générale |
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Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

Kevin L. | Expérience générale |
Évaluation :

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Lois H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert G. | Online Move In |
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Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Virgil D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew V. | Premières impressions |
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Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

matt s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Napoleon D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kerry S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Randy M. | Expérience générale |
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Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.

Ronald L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ANNETE H. | Expérience générale |
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Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.

Mark R. | Expérience générale |
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Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.

Ewelina G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Timothy S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Eric S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dale L. | Expérience générale |
Évaluation :

The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!

GEORGE S. | Expérience générale |
Évaluation :

This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

Rande K. | Expérience générale |
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Very clean and lit up well. Just a little pricey for me.

john g. | Premières impressions |
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Service was outstanding.Personal were professional and very helpful helpful

Julie L. | Expérience générale |
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Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

MICHALINE S. | Expérience générale |
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Thanks

ERSEL S. | Expérience générale |
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No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

Paul N. | Expérience générale |
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Perfect solution to my storage problem 👍

Scott O. | Expérience générale |
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Happy with services provided.

kyle h. | Expérience générale |
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Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

daniel n. | Expérience générale |
Évaluation :

Thank you

Thomas K. | Expérience générale |
Évaluation :

Awesome staff, super helpful and professional

Cherie s. | Expérience générale |
Évaluation :

non

Martin O. | Expérience générale |
Évaluation :

Perfect place to hold our furniture while we moved.

LAURA W. | Expérience générale |
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My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

Paul N. | Premières impressions |
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Very professional operation

Heather D. | Expérience générale |
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My belongings were well protected. Staff was friendly and helpful

SHERRY G. | Expérience générale |
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I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

Ramona T. | Premières impressions |
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Professional team Thank you

valerie e. | Expérience générale |
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This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

SCOTT H. | Expérience générale |
Évaluation :

Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

Christopher B. | Premières impressions |
Évaluation :

Agent was very helpful and friendly.

Janet V. | Expérience générale |
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Very helpful and kind employees. Answered all my questions and took time to explain everything.

Alex m. | Premières impressions |
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Fantastic facility and great personnel. The service we received was excellent!

DAVE J. | Expérience générale |
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Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

Ronald S. | Premières impressions |
Évaluation :

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Richard G. | Expérience générale |
Évaluation :

Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Judith H. | Expérience générale |
Évaluation :

Very happy with the convenience

Stephanie D. | Premières impressions |
Évaluation :

Great customer service. Clean and secured storage space.

MARIE G. | Expérience générale |
Évaluation :

Like the staff. Easy to work with.

Sandra W. | Premières impressions |
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Our Young Sales Person was excellant!

Matthew E. | Premières impressions |
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Service was excellent.

Lauren P. | Expérience générale |
Évaluation :

I just wish I could access until 9pm

Susan M. | Premières impressions |
Évaluation :

Everyone was very helpful and courteous.

susan D. | Premières impressions |
Évaluation :

Austin was very knowledgeable and helpful, both over the phone and in person.

betty h. | Expérience générale |
Évaluation :

Courteous, efficient, honest employees. Where do you find such Dedicated people? O

Constance s. | Premières impressions |
Évaluation :

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

STEPHANIE L. | Expérience générale |
Évaluation :

I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

betty h. | Premières impressions |
Évaluation :

Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

Heather D. | Premières impressions |
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Extremely flawless care. Personable service. Helped to keep cost down

Virginia H. | Expérience générale |
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I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Heather D. | Expérience générale |
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Excellent, knowledgeable, and friendly service

Brian M. | Expérience générale |
Évaluation :

Stored our stuff for about 5 months. Everything was great.

Michael Y. | Expérience générale |
Évaluation :

Thanks

Jeff D. | Expérience générale |
Évaluation :

Everything went smoothly. The employees were friendly & helpful. Would recommend!

Benjamin M. | Expérience générale |
Évaluation :

Satisfied.

Natalie Z. | Expérience générale |
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I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Jeffrey H. | Expérience générale |
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Excellent facility with a very helpful staff

Martin C. | Expérience générale |
Évaluation :

Thank you!

MICHAEL R. | Expérience générale |
Évaluation :

great place and people

Carol M. | Expérience générale |
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Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Glenn S. | Expérience générale |
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xxxxxxx

Jimmy T. | Expérience générale |
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Excellent service!!

michael e. | Expérience générale |
Évaluation :

I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

Julyn P. | Réservation |
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I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

PAUL K. | Réservation |
Évaluation :

Thank you!

MARY A. | Expérience générale |
Évaluation :

No Comments

Karla S. | Réservation |
Évaluation :

Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

TERRY E. | Expérience générale |
Évaluation :

a well run facility. the staff was always helpful and understanding

Heidi H. | Expérience générale |
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The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Kurt S. | Réservation |
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I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

frank c. | Expérience générale |
Évaluation :

First experience was a great one, facility was just what was needed

Nikki T. | Expérience générale |
Évaluation :

Very poor customer service. Will not be coming back nor recommending this location to anyone.

Cecil F. | Réservation |
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The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Desiree S. | Expérience générale |
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Super accommodating. Great staff.

Debra B. | Expérience générale |
Évaluation :

The storage units are clean and the staff was friendly and professional. Very good experience.

Thomas P. | Expérience générale |
Évaluation :

The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

DAVID B. | Expérience générale |
Évaluation :

I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

steve k. | Expérience générale |
Évaluation :

Closing time of 7 PM should be extended to 8 PM

KELLY W. | Expérience générale |
Évaluation :

We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee

Non reviews have been submitted for this location.

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