Évaluations des clients U-Haul Moving & Storage of Crystal Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Crystal Lake

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Phil H. le

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Covered with snow. At least make some attempt to clear the step bumper. Also, the driver door was extremely hard to close.

daniel n. le

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Thank you

Wayne S. le

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Le client n'a pas laissé de commentaire.

Jeffery R. le

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Arriving on an unseasonably cold morning, it was nice to have my van already pulled up and running with the heat on. Courtesies like this by Paul and his staff keep me renting at this location time and time again.

Philip D. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER R. le

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A bit of grease/lubricant on the ratchets for the wheel straps. I often had to disengage the handle to get a good pull. Otherwise, great.

Ronald C. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Cheryl B. le

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Le client n'a pas laissé de commentaire.

PAUL W. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Was not cautioned by the rental reservation system, despite my having entered my exact tow vehicle data, that the ball height minimum requirement was 18”. Had to drive back home and grab my other ball. This needlessly deducted one productive hour off my life. On a very high note, the young men who work at this UHaul are knowledgeable, professional, and to be accommodated for their consistent professional assistance. I have rented here before and will rent here, again. The young men that work here are a credit to the UHaul brand.

Cynthia S. le

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I run a not-for-profit and need a large truck several times a year. I will try not to use U-Haul again. I was alerted by text that my truck was to be picked up in an alternate location. Twenty minutes on hold to speak to someone about this. I accepted the location. Next day, another text alerting me to another location. The agent said the truck was NEVER available at the first alternate location. What is going on here? These alternate locations added cost and time to my rental. My volunteers have limited time. This is no way to run a rental business. I am done with U-Haul.

Juan L. le

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Great Staff. And Clean vehicles.

Pamela W. le

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Le client n'a pas laissé de commentaire.

Steven V. le

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Le client n'a pas laissé de commentaire.

Andre S. le

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Le client n'a pas laissé de commentaire.

Andre S. le

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Le client n'a pas laissé de commentaire.

Wesley W. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Excellent service

Jeanine M. le

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I was in and out in minutes! It was great!

joe W. le

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Dropped off truck after hours. Somewhat involved process compared to Enterprise, but manageable.

Bridget L. le

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Your web app from phones could use improvement it's difficult to use as I was trying to check in after hours and couldn't because the promps I was told to look for weren't there so I had to call the 1800 number and be placed on hold for a half hour never reaching anyone in that dept lucky I used my husband's phone to call another person and she was able to help me make notations on my account...the app serves unuseful as for as I'm concerned after signing in it still showed I had no equipment out for rental and obviously I had

PAM D. le

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Le client n'a pas laissé de commentaire.

Lynn A. le

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No improvements needed. Staff was super friendly and helpful.

John M. le

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Great Service

Darron B. le

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Truck I had leaked in cab by driver BAD and in grandma's attic in back BAD, boxes got wet but no serious damage but WTF UHAUL! Nothing was done no refund or anything taking off DO NOT RECOMMEND THIS ESTABLISHMENT! GO ELSEWHERE AND RENT A REAL TRUCK SOMETH NEWER THAN THE OLD PIECES OF SHIT THEY GAVE ME TO DRIVE ACROSS COUNTRY! PLEASE HAVE CORPORATE CONTACT ME ABOUT THIS!

Enviromental D. le

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Le client n'a pas laissé de commentaire.

Patrick F. le

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Le client n'a pas laissé de commentaire.

Krzysztof P. le

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The truck I rented was in poor condition. The steering wheel seemed loose, the engine sounded like a machine gun, window crank kept falling off and the truck shook so badly during the drive it felt unsafe as if the tires/wheels were unbalanced.

Daniel F. le

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Le client n'a pas laissé de commentaire.

robert J. le

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DONT REMEMBER THE GENTLEMAN NAME BUT HE WAS VERY PROFESSIONAL AND NICE

Mark E. le

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inside windows were very dirty, hard to see when driving in to sun

Dana W. le

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Everyone was so nice and helpful!

Chris P. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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When picking up my trailer the representative was very unfriendly and lacked personality. We hooked up the trailer and the running lights did not work the rep told me that he has experienced fuses blown out on vehicles that would cause this issue and that I could take the trailer home and check my fuses when I got home. I didn’t like that idea as it is not safe and I didn’t want any tickets as I have a CDL. I checked all the fuses and found that one was blown I fixed it prior to leaving the second thing was that my receiver ball was a straight and had the trailer up to high in the front and was riding about 3 inches from the ground in the back, I new I had a different ball at home so I didn’t worry about it but the employee let the trailer leave the Uhaul facility like that and if he allows others to leave that is very unsafe. I haven’t rented from that facility in a while and I now remember why I don’t go there and why I canceled my storage unit as well.

Richard B. le

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Le client n'a pas laissé de commentaire.

Alan J. le

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Deliver the truck with a full tank of gas, this way the customer replenishes what he actually uses, not more

Aleta A. le

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Le client n'a pas laissé de commentaire.

Andy M. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Awesome staff, super helpful and professional

Cherie s. le

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non

Martin O. le

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Perfect place to hold our furniture while we moved.

LAURA W. le

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My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

Paul N. le

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Very professional operation

Heather D. le

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My belongings were well protected. Staff was friendly and helpful

SHERRY G. le

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I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

Ramona T. le

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Professional team Thank you

valerie e. le

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This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

SCOTT H. le

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Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

Christopher B. le

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Agent was very helpful and friendly.

Janet V. le

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Very helpful and kind employees. Answered all my questions and took time to explain everything.

Alex m. le

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Fantastic facility and great personnel. The service we received was excellent!

DAVE J. le

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Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

Ronald S. le

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Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Richard G. le

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Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Judith H. le

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Very happy with the convenience

JOSE D. le

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Great customer service. Clean and secured storage space.

MARIE G. le

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Like the staff. Easy to work with.

Sandra W. le

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Our Young Sales Person was excellant!

Matthew E. le

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Service was excellent.

Lauren P. le

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I just wish I could access until 9pm

Susan M. le

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Everyone was very helpful and courteous.

susan D. le

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Austin was very knowledgeable and helpful, both over the phone and in person.

betty h. le

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Courteous, efficient, honest employees. Where do you find such Dedicated people? O

Constance s. le

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Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

STEPHANIE L. le

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I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

betty h. le

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Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

Heather D. le

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Extremely flawless care. Personable service. Helped to keep cost down

Virginia H. le

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I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Heather D. le

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Excellent, knowledgeable, and friendly service

Brian M. le

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Stored our stuff for about 5 months. Everything was great.

Michael Y. le

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Thanks

Jeff D. le

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Everything went smoothly. The employees were friendly & helpful. Would recommend!

Benjamin M. le

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Satisfied.

Natalie Z. le

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I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Jeffrey H. le

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Excellent facility with a very helpful staff

Martin C. le

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Thank you!

MICHAEL R. le

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great place and people

Carol M. le

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Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Glenn S. le

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xxxxxxx

Jimmy T. le

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Excellent service!!

michael e. le

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I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

Julyn P. le

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I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

PAUL K. le

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Thank you!

MARY A. le

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No Comments

Karla S. le

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Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

TERRY E. le

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a well run facility. the staff was always helpful and understanding

Heidi H. le

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The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Kurt S. le

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I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

frank c. le

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First experience was a great one, facility was just what was needed

Nikki T. le

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Very poor customer service. Will not be coming back nor recommending this location to anyone.

Cecil F. le

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The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Desiree S. le

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Super accommodating. Great staff.

Debra B. le

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The storage units are clean and the staff was friendly and professional. Very good experience.

Thomas P. le

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The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

DAVID B. le

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I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

steve k. le

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Closing time of 7 PM should be extended to 8 PM

KELLY W. le

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We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee