Le client n'a pas laissé de commentaire.Craig P. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Pour nous contacter
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KRISTINA H.
Le client n'a pas laissé de commentaire.ROSS H.
Le client n'a pas laissé de commentaire.thomas D.
Great experienceLINDA B.
Great location, easy and convenient. Well marked to show where to park for the service I had requested. Trailer hooked up to my car and a review done in a very professional manor. All questions answered and was on my way in no time!Randy J.
Le client n'a pas laissé de commentaire.JACK L.
Good group of peopleJuan P.
Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!Tracey M. | Expérience générale
Le client n'a pas laissé de commentaire.CLARENCE A.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.DENISE L.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Michal M.
Le client n'a pas laissé de commentaire.CURT S.
It was a painless experience... I thought I was getting a lot of contact that was unnecessary ( but in all reality it was best too know more than less.. And being that I rented before it was great that my information was in the nation wide data base... So lost of correspondence is probably why all went great without a hitch ( no Pun intended)Dan J.
Le client n'a pas laissé de commentaire.Mike d. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.DAVE W. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID W.
Picking up the truck was quick and efficient. We had no mechanical failures while driving the 500+ miles. BUT some of the tires on the truck needed to be replaced, very little tread (again we had no issues). I don't know what suspension these trucks have but it rode like it had none. Every single bump was felt and small pot holes felt like I had driven off a curve, BAMM! The ride was jarring, definitely does not "drive like a van".RICHARD J.
I cannot believe I arrived at 6:59 and the guy literally saw me pull in and closed the door as I was getting off my truckJuan P.
Professional and great service - highly recommend these folks!Michael W.
Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...Peter T. | Premières impressions
You need more people working the desk. Also, I did the online check in and was still asked all the same questions.HANNAH A.
It was quick and efficient! I was impressed compared with my last U-haul rental which was many years ago.JOHN P.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.NANCY W.
Check in online before you get there and you'll be in and out in no time.Paul W.
Le client n'a pas laissé de commentaire.KAILA F.
Friendly staff and nice vehiclesPATRYK M.
Everyone was friendly and fast serviceKRYSTAL P.
Le client n'a pas laissé de commentaire.Christina T. | Expérience générale
Everything went really smoothly, it was a nice experience.STEPHEN A.
Repeat customer. Keep up the great work. Courteous and professional attitude go a long way. Service provided is exceptional and have yet to experience anything contrary. Merci.EDWARD O.
Print the contract for review and inspect truck with us.Scott H.
I was NEVER emailed my receipt or issued a refund for the mileage I didn't use. Im also flabbergasted at the way the gas "digital" system is used. According to the return guy the truck went out at 13/16 tank we returned it at 12/16. When we pucked up and looked at the gauge(from a human eye stand point it showed 3/4 tank. We returned it with 3/4(12/16) of a tank. The return guy wanted to charge us 9,99 fir the discrepancy. I guess math isn't a strong point required for the job.Cynthia C.
Truck smelled like smoke..and not just a little bit, it smelled like 3 men sat in the cab for a week chain smoking one after another on a stake out or something.. windshield was also dirty.. Not normal for this location so probably just a one off..Daniel W.
Staff here is always courteous a d professional. They never fail to be top notch. The staff at Crystal Lake IL UHaul are amazing always answer questions are always clear about things and literally look excited that they get to help :) and when I return the trailer they actually talk with me like we are friends it's welcoming especially after a hard working weekend if DJing. Merci.Juan P.
Staff was very helpful and quick both at pickup and return.JOHN C.
Spare tire for trailer should be available.ZBIGNIEW Z.
The link with the conditiin of the unit with pictures, should not expire after you approve/agree with condition. I should also be allowed to upload my own concerns and pictures.Timothy B.
Reserved 4x7 trailer actually measured about 36 inch wide Not 48 The 4x7 label on the trailer should reflect the actual measurement of the trailer, actual measurements should also be reflected on line. Luckily they had a wider one with 4 $more Had to provide a second phone #, first time facing such a must requirement. No one should be dealing with last minutes surprises as I did. Extremely unhappy. Art SabetART S.
Every thing was greatJULIO W.
Super friendly! Very helpful! Staff was hot ðŸ‘ŒðŸ½Emily S.
Le client n'a pas laissé de commentaire.MICHAEL L.
The location itself was great. However, I believed the website when it told me to use the app for quick check in. 20+ minutes is not fast. We were in the parking lot uploading phots at a rate so slow that my phone kept timing out. I don't think the delay was on our end - I had bars and 5G. I think your coding is bad. Also, I had gone through the online pre check in at home the night before. Why couldn't I have uploaded the photos of the driver and his license then? Fix your app.Brian S.
Le client n'a pas laissé de commentaire.HARSHITKUMAR P.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.BRIAN F.
Trailer has mud in it, which they did clean after I pointed it out. Transporting a custom bike on this trailer and didn't want to take any chances with dirt, etc. Other than that, all was good! ðŸ'MICHAEL R.
Went to rent a car dolly, they had many newer ones but insisted on trying to give an older on which shorted my connector and popped a fuse. My adaptor was lit before. So I had to drive down the road to get fuses for my truck. It took over an hour for me to rent this. FYI my truck is a 2017 and I pull a travel trailer regularly. It wasn't my connector. I feel he was inexperienced. I towed a car 600 miles and asked if it was okay to pull an empty dolly all the way back, they said sure. No problem. I would NEVER give that advice to someone. The thing bounced all over the place and I kept my speed down so it took forever to get back. I was angry to say the least. If there was another option for me to rent somewhere else I defineately would have. Your company is better than this. Train your employees better and we'll all be happier.carl K.
Everything went very smooth. Great experience!UNA B.
Le client n'a pas laissé de commentaire.JENNIFER E.
First time using Uhaul. Experience with this location was great. Quick and easy and the service was really fantastic from start to finish. Very impressed and will definitely use them again.ANTHONY L.
Le client n'a pas laissé de commentaire.gregory M.
The only miss communication was returning the vehicle with the same amount of gas I started with. It was no big deal though because we only went 25miles in the rental.DONALD L.
Le client n'a pas laissé de commentaire.Peggy C. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas P.
Weren't clear I needed to pick up the pads on the way out the door. Had to come back and get them. Weren't clear the little X's indicated previous â€œdamageâ€ until I asked someone.Linda S.
Le client n'a pas laissé de commentaire.Thomas S.
I should not have had to drive back and forth 4 times to bring all my containers. Uhaul should have had two on each trailer ready to go or someone capable of using a forklift to rotate them on the trailer. Horrible that they just couldn't figure this out.MICHAEL Z.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.Gordon M.
Le client n'a pas laissé de commentaire.PAUL T.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.Constance s. | Expérience générale
Le client n'a pas laissé de commentaire.Sean B. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca D. | Online Move In
Online check in and return was great. Very happy with my rentalken P.
Le client n'a pas laissé de commentaire.JUSTIN J.
No suggestions---everything was handled and delivered without any complications or unforeseen problems. TJPTHOMAS P.
Le client n'a pas laissé de commentaire.ALTHEA B.
Le client n'a pas laissé de commentaire.Brittney N.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.Maxim Z.
Le client n'a pas laissé de commentaire.Gail S.
Right price. Clean trucks. Friendly and helpful employees.Thomas H.
Truck had a hole in the muffler which made it very loud.Cyril F.
Le client n'a pas laissé de commentaire.April C.
Le client n'a pas laissé de commentaire.TERESA T.
Le client n'a pas laissé de commentaire.Jean W.
The location was great. The online check in is ridiculous. After standing in the rain to complete way too many steps online I'm told to go inside to get the key. The online service is a complete waste of timeRichard E.
Le client n'a pas laissé de commentaire.CHRIS D.
Le client n'a pas laissé de commentaire.Ronald C.
Le client n'a pas laissé de commentaire.John L.
The cab is the truck had a gnat problem. Either there is a nest somewhere, or a hole in a filter, or something. Also the steering and wheels weren't properly aligned. All else was good.M T.
Le client n'a pas laissé de commentaire.Thomas M.
Awesome servicePaul T. | Premières impressions
Le client n'a pas laissé de commentaire.Brian S.
Easy drop off lane, staff member greeted us at the kiosk and return was painless and friendly.Michael W.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.KENT J.
Le client n'a pas laissé de commentaire.Paul L.
My only negative comment would be navigating the website for the reservation. Sometimes the confirmation boxes would be clearly marked on the bottom of the page and other times it would be shifted to the top. Aside from that my entire experience was excellent. Everyone was professional and friendly, the equipment worked exactly as advertised, and the return was simple by just following the posted signs. Keep up the great work and you have definitely earned a repeat customer.JONATHAN S.
The location is great. The trailer for this rental was terrible!! You should take it in the road to trouble shoot it. Something is wrong with it.JOSEPH S.
Le client n'a pas laissé de commentaire.ANN G.
Again, excellent helpful staff along prompt expected service.DAVID B.
The trailer I rented was in rough shape and was virtually covered in dings, dents and damage.Richard G.
I have used this location many times and am never disappointed. Highly recommend them to anyone who asks.MARGARET B.
A little confusing on the return, followed signs parked under a tent but was told to go somewhere else, then asked to pull into a tight space. Not the best at pulling trailers or backing them up, although the personnel was ok with me not getting the trailer in the parking space.RANDY H.
Fast check in by well qualified workers.Great equipmentRONALD B.
Le client n'a pas laissé de commentaire.KEVIN M.
All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.Steve P. | Expérience générale
A vehicle a little closer to my home would have been nice. 21 miles is a long way to go for a rental pickup.Joseph S.
I was charged the 20 $after hour drop off even though I could not complete the online drop off. I will not use Uhaul againJohn L.
Le client n'a pas laissé de commentaire.MARK Z.
Le client n'a pas laissé de commentaire.JEFFREY T.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Kristian A.
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie J. | Premières impressions
Le client n'a pas laissé de commentaire.Ed P. | Premières impressions
There is a strong mold smellTeresa K. | Premières impressions
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary K. | Expérience générale
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
Great place to store your items. safe, clean and great staffdebra p. | Premières impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | Premières impressions
Le client n'a pas laissé de commentaire.Matt H. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah D. | Premières impressions
Le client n'a pas laissé de commentaire.deborah r. | Premières impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Expérience générale
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | Premières impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon M. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce L. | Expérience générale
Le client n'a pas laissé de commentaire.gina c. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE H. | Expérience générale
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Expérience générale
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Expérience générale
Le client n'a pas laissé de commentaire.Carole J. | Expérience générale
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Expérience générale
Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.Kevin L. | Expérience générale
Le client n'a pas laissé de commentaire.Lois H. | Expérience générale
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
Le client n'a pas laissé de commentaire.Virgil D. | Expérience générale
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | Premières impressions
Le client n'a pas laissé de commentaire.matt s. | Premières impressions
Le client n'a pas laissé de commentaire.Napoleon D. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry S. | Expérience générale
Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.Randy M. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald L. | Expérience générale
Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.ANNETE H. | Expérience générale
Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.Mark R. | Expérience générale
Le client n'a pas laissé de commentaire.Ewelina G. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy S. | Expérience générale
Le client n'a pas laissé de commentaire.Eric S. | Expérience générale
The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!Dale L. | Expérience générale
This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)GEORGE S. | Expérience générale
Very clean and lit up well. Just a little pricey for me.Rande K. | Expérience générale
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | Premières impressions
Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.Julie L. | Expérience générale
ThanksMICHALINE S. | Expérience générale
No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.ERSEL S. | Expérience générale
Perfect solution to my storage problem 👍Paul N. | Expérience générale
Happy with services provided.Scott O. | Expérience générale
Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.kyle h. | Expérience générale
Mercidaniel n. | Expérience générale
Awesome staff, super helpful and professionalThomas K. | Expérience générale
nonCherie s. | Expérience générale
Perfect place to hold our furniture while we moved.Martin O. | Expérience générale
My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.LAURA W. | Expérience générale
Very professional operationPaul N. | Premières impressions
My belongings were well protected. Staff was friendly and helpfulHeather D. | Expérience générale
I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.SHERRY G. | Expérience générale
Professional team Thank youRamona T. | Premières impressions
This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.valerie e. | Expérience générale
Agent was very helpful and friendly.Christopher B. | Premières impressions
Fantastic facility and great personnel. The service we received was excellent!Alex m. | Premières impressions
Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5,99 per month which turned into about 13 once my information was taken = ungroovy.Ronald S. | Premières impressions
Excellent service à la clientèle. Clean and secured storage space.Stephanie D. | Premières impressions
Our Young Sales Person was excellant!Sandra W. | Premières impressions
Everyone was very helpful and courteous.Susan M. | Premières impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | Premières impressions
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | Premières impressions
Extremely flawless care. Personable service. Helped to keep cost downHeather D. | Premières impressions
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