Le client n'a pas laissé de commentaire.James W. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Pour nous contacter
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.P O.
The personnel at this location are always helpful and friendly.TINA M.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Still waiting on e-mail receipt.Ronald E.
The location finder would not work on the after hours check in. We tried two different phones. My account was not refunded the 20 $for after hours check in.STEVEN L.
Le client n'a pas laissé de commentaire.Joyce C. | Online Move In
Le client n'a pas laissé de commentaire.Pamela D.
You gave me a truck with no fuel in itBILLY B.
Le client n'a pas laissé de commentaire.Rodney W.
Le client n'a pas laissé de commentaire.John K.
I was originally promised and reserved a 4x8 trailer. I didn't pay much attention when I left the facility that I was given and charged for a 5x8 trailer.VINCENT P.
Easy scheduling, pick up and return process. Truck road great and was very clean. We returned at crystal lake location after hours and the online process was very easy. The only suggestion I have would be for them to put up a sign for the key drop box. We found it by the building but there weren't any signs over by the return lane. Not a big deal but at first we didn't know what to do with the key.DAVID H.
Le client n'a pas laissé de commentaire.KYLE K.
Windows on inside (front windshield) need to be cleaned. Too much reflection from the dirt on the insideRUSSELL K.
Once I was able to get in the service was quick and clean and efficient but I started my request in June and I had to follow up two separate times to finally get the work done 2 and a half months later. I questions if the work would be done yet if I hadn't followed up. That was discouraging.Anna G.
Le client n'a pas laissé de commentaire.GUY K.
Le client n'a pas laissé de commentaire.JOSEPH B.
Exelent job very professional highly recommendJOSE P.
Le client n'a pas laissé de commentaire.Yimi M. | Expérience générale
Always amazing experience great location prefer this place over any others near meJuan P.
Le client n'a pas laissé de commentaire.MERRILL B.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.ALAN D.
Le client n'a pas laissé de commentaire.Robert U.
I did after hous checkin and upon completion it said I would get an email confirmation - never got confirmation of the return.Mark H.
Le client n'a pas laissé de commentaire.PIOTR K.
Le client n'a pas laissé de commentaire.KRISTEN D. | Expérience générale
The uhaul associate hooked up the trailer without the safety chains. He gave me a well rehearsed script about loading the trailer, wearing my seatbelt and driving slowâ€¦ what good is a seatbelt when I'm renting a trailer? Don't you think he would be a little worried about safety chains being connected? Nope. That idea never crossed his mind. He ruined the uhaul experience for me.Matthew L.
Amazing staff 10 out of 10 would rent againJoslyn C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVE W. | Expérience générale
Nothing needs to be improved.BARRY G.
Le client n'a pas laissé de commentaire.Pamela B.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.cathy p. | Expérience générale
Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculousCraig P. | Expérience générale
Everything went smoothly with no problems.Richard K.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.SARAH J.
Helpful staff and clean facilities! The check in process was confusing: I thought it was contactless and I submitted the forms sent to my email so I thought I wasn't going to have to speak face -to- face with someone and I still had to go inside and check in, submit my license again, and get the keys. Was frustrating but there were more pros than this one con to the experience.Kayleigh S.
Le client n'a pas laissé de commentaire.CRAIG J.
Le client n'a pas laissé de commentaire.CLARENCE A.
Nothing. Everyone was very helpful and pleasant. Thank you again for all your help.Karen S.
Always the best service, friendly and helpful!!MICHAEL G.
Le client n'a pas laissé de commentaire.ILIAS B.
The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!Scott V. | Expérience générale
None. Austin who checked me out with a trailer and Nathan who took the trailer in were great. MerciJAMES C.
Le client n'a pas laissé de commentaire.Denise L.
Le client n'a pas laissé de commentaire.BRUCE E.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Jason N.
The interior smelled a bit like a football locker room, but other than that it was very clean.Scott M.
Le client n'a pas laissé de commentaire.Labib K.
The whole rental experience was great! I would definitely use them again if I move again.paula L.
Always great service and very well managed location hats offMICHAEL R.
Nothing. Outstanding service, especially cleaning the front windshield as I was just about to get in the truck.TERRENCE L.
My mileage estimate was underestimated by 20 $. Better attention to communication with customers would be helpful.REGINA S.
All good, keep doing great job!PAU S.
Was great!Paula F.
Your entire customer service experience is down right awful and actually quite embarrassing. It's very unfortunate that there are no other competitive companies out there because I would never rent from you again. Trucks are never located where we order them from and it is always the same lame excuse. People on the phone don't care customers are being inconvenienced, they really need some empathy. I would never recommend your company to anyone however with having a family of college students who's friends are college students we all had the same awful experiences this past weekend but have no other choice. My advice to your company is to do better. Be better. Be compassionate and do NOT blame the customer for your incompetence.William F.
Le client n'a pas laissé de commentaire.David G.
Excellent location with lots of supplies and knowledgeable staff.David J.
Le client n'a pas laissé de commentaire.MARK K.
Le client n'a pas laissé de commentaire.Rob G.
Le client n'a pas laissé de commentaire.GERALD S.
Le client n'a pas laissé de commentaire.Jay R.
Everyone was friendly and they provided excellent service.SYED W.
Le client n'a pas laissé de commentaire.CAROL D. | Premières impressions
Everything tuned out great!DANIEL T.
Le client n'a pas laissé de commentaire.Dwayne S.
Tires should be properly inflated BEFORE the trailer leaves the facility. One of the tires on the trailer I rented was almost 20 lbs below the recommended pressure. Two others were 10-15 lbs low. Underinflated tires run hot and are much more likely to fail. To not have them properly inflated is negligent and potentially dangerous.RICHARD G.
Le client n'a pas laissé de commentaire.Daniel W. | Expérience générale
I would not recommend this specific location to a friend or anyone I know, no. The gentle man that took care of me was very rude and when my fiancÃ©e called to let the manager know, he didn't give a darn. Very sad. Do better on your customer service Crystal Lake U Haul and you'll be golden!JENNIFER W.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.KENNETH D.
Le client n'a pas laissé de commentaire.KURT B.
Le client n'a pas laissé de commentaire.BRIDGET J.
Nothing. Awesome team there!ERIC G.
This place needs no improvement people there are well trained for safety respectful and awesomeJUAN P.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.Greg S.
Customer service at the desk was phenomenalmaria C.
Le client n'a pas laissé de commentaire.Konstantyn I.
Le client n'a pas laissé de commentaire.KRISTIN S.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Trucks was clean, but there was some unreported damage not easily visible in original pics (we confirmed at time of pick up to be sure we were not responsible) and ac was not working and it's 90 degrees out- so that was uncomfortable.WILLIAM H.
The truck smelled strongly like cigarette smoke IMOMICHAEL Z.
Le client n'a pas laissé de commentaire.Joel M.
Check in was a breezeTINA R. | Premières impressions
Le client n'a pas laissé de commentaire.MITCHELL S.
Have a person available after 5 p.m. on Sunday to check in rental vehicles w/o the hassle of pics & wasted time. Merci.Bryant M.
Truck was older and beat up but ran well. Would be great if the equipment was a little newer. The staff was friendly and facilities were clean.Michael N.
Le client n'a pas laissé de commentaire.CATHERINE J.
Le client n'a pas laissé de commentaire.BRIAN P.
My quote was for 177 $for one day rental and estimated 400 miles. I returned it in just over 12 hours and less than 400 miles later yet my actual charge was 198 $. I don't understand why I was charged an extra 21 $.Paul S.
Great customer service during pickup and drop off. Nathan is A Rockstar!!CHRISTIAN R.
Le client n'a pas laissé de commentaire.DARYL A.
Not location specific but there was WAY too much communication from uhaul during the rental. I felt spammed with emails, texts, and calls while I was busy moving. I made the uhaul contract so I know when and where my drop off would beâ€¦ I don't want or need multiple contacts to conform this all. Please change this practice and be kind to people.Lauren T.
Yard guy was greatJames Z.
Le client n'a pas laissé de commentaire.Ellen B.
Le client n'a pas laissé de commentaire.Fabiola L. | Premières impressions
Le client n'a pas laissé de commentaire.KIRK D.
Le client n'a pas laissé de commentaire.YIMI M.
Everyone working there were greatHOWARD F.
Easy pick up and return.ROBERT C.
Yes , I rented a storage unit too and those 2 guys wouldn't help a helpless 66 year old woman move boxes ,cart or unload my truck .. What's the world coming too ?LAURIE M.
Make sure that your equipment is in top shape. I most likely used more fuel than I should have because the RPM's kept jumping from 2700 rpms to 3500/4200 rpms when I was going at a constant speed & if I had to accelerate it took a lot effort for the truck to move. I only had maybe 800# in the truck . It was a bad experience for my wife and I. I have rented a lot of trucks from U- Haul and never had a problem like I did with this truck. It had 88000 + miles on it and I think that it was on its last legs and that we got stuck with it.JERALD N.
Le client n'a pas laissé de commentaire.MEREDITH S. | Premières impressions
Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!TAMMY S. | Expérience générale
Le client n'a pas laissé de commentaire.Craig P. | Premières impressions
Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!Tracey M. | Expérience générale
Le client n'a pas laissé de commentaire.Mike d. | Expérience générale
Le client n'a pas laissé de commentaire.DAVE W. | Premières impressions
Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...Peter T. | Premières impressions
Le client n'a pas laissé de commentaire.Christina T. | Expérience générale
Le client n'a pas laissé de commentaire.Peggy C. | Premières impressions
Le client n'a pas laissé de commentaire.Constance s. | Expérience générale
Le client n'a pas laissé de commentaire.Sean B. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca D. | Online Move In
Awesome servicePaul T. | Premières impressions
All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.Steve P. | Expérience générale
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie J. | Premières impressions
Le client n'a pas laissé de commentaire.Ed P. | Premières impressions
There is a strong mold smellTeresa K. | Premières impressions
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary K. | Expérience générale
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
Great place to store your items. safe, clean and great staffdebra p. | Premières impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | Premières impressions
Le client n'a pas laissé de commentaire.Matt H. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah D. | Premières impressions
Le client n'a pas laissé de commentaire.deborah r. | Premières impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Expérience générale
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | Premières impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon M. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce L. | Expérience générale
Le client n'a pas laissé de commentaire.gina c. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE H. | Expérience générale
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Expérience générale
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Expérience générale
Le client n'a pas laissé de commentaire.Carole J. | Expérience générale
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Expérience générale
Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.Kevin L. | Expérience générale
Le client n'a pas laissé de commentaire.Lois H. | Expérience générale
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | Premières impressions
Le client n'a pas laissé de commentaire.matt s. | Premières impressions
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | Premières impressions
Agent was very helpful and friendly.Christopher B. | Premières impressions
Excellent service à la clientèle. Clean and secured storage space.Stephanie D. | Premières impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | Premières impressions
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | Premières impressions
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