Le client n'a pas laissé de commentaire.Pamela C. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Pour nous contacter
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Equipment in good condition, well spaced on the property, easy and fast check out and check in.DAVID C.
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.Donald P.
Efficient and clean operationTHOMAS M.
Le client n'a pas laissé de commentaire.olpert H.
Le client n'a pas laissé de commentaire.KELLY O.
Easy pick up. No surprises.JEFFREY V.
Always a great experience with fantastic equipment.RAPHAEL K.
Le client n'a pas laissé de commentaire.TIMOTHY H.
We were very happy with our experience.chris m. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.LINDA W.
I had difficulty with the website not accepting my trailer hitch info. Other than that, pick up and drop off were a breeze.KENNETH K.
I don't even know where to begin. I've rented from this location multiple times in the past three or four months. Today's interaction with the employee and manager were beyond disrespectful. It all began when I called to make a reservation and the employee seem to be in a bad mood and very short. When I showed up to pick up the trailer, the same ploy E was extremely disrespectful. I politely asked to speak to the manager to hopefully rectify the situation. When he came out, instead of deescalating situation he made it worse. In my 44 years, I've never left a negative comment or response for any company. I was completely floored by the lack of professionalism showed this morning but these two individuals.CARLOS N.
Le client n'a pas laissé de commentaire.Richard N.
Very nice employees. Always helpful.Cassandra C. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM L.
If the trailer was clean my couch wouldn't have gotten saw dust all over it. But luckily it brushed off.patricia C.
Le client n'a pas laissé de commentaire.Keith C.
Le client n'a pas laissé de commentaire.RONALD L.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.MELVIN M.
Le client n'a pas laissé de commentaire.STEPHEN J.
Le client n'a pas laissé de commentaire.PATRICK T.
Le client n'a pas laissé de commentaire.Tim M. | Expérience générale
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.CHRISTINA M.
Le client n'a pas laissé de commentaire.Dave A. | Expérience générale
Have equipment at a closer location or make it more accessible to return to that closer location if using the equipment locally.Scott N.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.LYNETT A.
Le client n'a pas laissé de commentaire.WALTER K.
I rented a auto transport trailer. The trailer was awesome. I would give it a 10 out of 10. The three people that helped me when I picked it up were great. This was a great experience all around. Thanks uhaul ðŸ˜ðŸ'DEAN M.
Nothing. OUTSTANDING serviceWilliam B.
Le client n'a pas laissé de commentaire.ANN H.
Fast service and helpful.JIGAR G.
I've rented here a few times. Good staff. Had an issue with a tire once (not this rental), and had to swap out trailers and change type due to availability, but overall good.Gregory S.
After hour drop off area was well lit and organized.ARTHUR K.
Made an online reservation based on location & availability. Next day U-Haul changed my pickup location to a much further away & inconvenient place. Called the regional number on the email, they basically told me it's now my problem without any willingness to make up the difference of my added travel time, added mileage and cost. I ended up calling the original location, they had the original truck requested all along, very nice guys and helpful. Watch your online email confirmations carefully and don't get stung by U-Hauls bait & switch.ROBERT R.
I'm a repeat customer and they always do a great job, clean, fast, friendly and affordable.ROBERT W.
I was upset after making my initial reservation. I had a confirmed pick up 8 minutes from my home. The day before I was scheduled to pick up the trailer I received notification that I would need to pick up the trailer from another location. This location was 25 minutes away from my home. I confirmed the pick up for that location (Aurora). At 7pm the night before my 10 am pick-up I received a call that I would now need to pick up my trailer at the Crystal Lake location.....almost an hour away from my home. So, when I initially made the trailer reservation and guaranteed it with my credit card to pick up it would have been a 15 minute round trip drive. After the changes, the round trip to pick up the trailer took over 2 hours. I don't consider this very good customer service, however at 7pm the night before I was to pick it up, I was between a rock and a hard place. I had no options (time) to adjust since I had a Team of people scheduled to load it. Very displeased with my U-Haul experience!!paul G.
Trailer specifications should include what the width of the gate is. I required 5ft and found out only at the site site that sooner if the 6ft wide trailers had a 4ft-9in entry gate. Publish that! Also would be helpful to know what the height of the tongue/hitch must be.Michael G.
Great service and great price!Jason H.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.ANTHONY B.
Le client n'a pas laissé de commentaire.Nicholas M.
Le client n'a pas laissé de commentaire.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Rita A. | Expérience générale
The van it's junk Suspension bad No start in the morningDMITRII H.
Le client n'a pas laissé de commentaire.Mushtaq D. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN S.
There is a local mask mandate but none of the staff was masked.STEPHEN C.
Clean the toilet at the facilityJEFFREY G.
Le client n'a pas laissé de commentaire.DAVID U.
Manager Paul was rude and condescending. Put ZERO effort into listening and customer care. I have been using uhual for year and years, never have I had an experience like this. I was having issues with the truck and instead of listening to my concerns he told me that â€œit's just common sense, and that's all I got to say.â€ I'm so disappointed that frankly no employee let alone manager to speak to a customer the way Paul did. Having someone representing this company in such a poor manner speaks wonders.emily P.
Le client n'a pas laissé de commentaire.JIGAR G.
This location got me a trailer last minute on a Friday. I am very appreciative and will definitely use this location again. The General Manager is the best!RYAN N.
Le client n'a pas laissé de commentaire.Samantha P.
Very good servicemarco C.
Le client n'a pas laissé de commentaire.James W. | Online Move In
Le client n'a pas laissé de commentaire.P O.
The personnel at this location are always helpful and friendly.TINA M.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Still waiting on e-mail receipt.Ronald E.
The location finder would not work on the after hours check in. We tried two different phones. My account was not refunded the 20 $for after hours check in.STEVEN L.
Le client n'a pas laissé de commentaire.Joyce C. | Online Move In
Le client n'a pas laissé de commentaire.Pamela D.
You gave me a truck with no fuel in itBILLY B.
Le client n'a pas laissé de commentaire.Rodney W.
Le client n'a pas laissé de commentaire.John K.
I was originally promised and reserved a 4x8 trailer. I didn't pay much attention when I left the facility that I was given and charged for a 5x8 trailer.VINCENT P.
Easy scheduling, pick up and return process. Truck road great and was very clean. We returned at crystal lake location after hours and the online process was very easy. The only suggestion I have would be for them to put up a sign for the key drop box. We found it by the building but there weren't any signs over by the return lane. Not a big deal but at first we didn't know what to do with the key.DAVID H.
Le client n'a pas laissé de commentaire.KYLE K.
Windows on inside (front windshield) need to be cleaned. Too much reflection from the dirt on the insideRUSSELL K.
Once I was able to get in the service was quick and clean and efficient but I started my request in June and I had to follow up two separate times to finally get the work done 2 and a half months later. I questions if the work would be done yet if I hadn't followed up. That was discouraging.Anna G.
Le client n'a pas laissé de commentaire.GUY K.
Le client n'a pas laissé de commentaire.JOSEPH B.
Exelent job very professional highly recommendJOSE P.
Le client n'a pas laissé de commentaire.Yimi M. | Expérience générale
Always amazing experience great location prefer this place over any others near meJuan P.
Le client n'a pas laissé de commentaire.MERRILL B.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.ALAN D.
Le client n'a pas laissé de commentaire.Robert U.
I did after hous checkin and upon completion it said I would get an email confirmation - never got confirmation of the return.Mark H.
Le client n'a pas laissé de commentaire.PIOTR K.
Le client n'a pas laissé de commentaire.KRISTEN D. | Expérience générale
The uhaul associate hooked up the trailer without the safety chains. He gave me a well rehearsed script about loading the trailer, wearing my seatbelt and driving slowâ€¦ what good is a seatbelt when I'm renting a trailer? Don't you think he would be a little worried about safety chains being connected? Nope. That idea never crossed his mind. He ruined the uhaul experience for me.Matthew L.
Amazing staff 10 out of 10 would rent againJoslyn C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVE W. | Expérience générale
Nothing needs to be improved.BARRY G.
Le client n'a pas laissé de commentaire.Pamela B.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.cathy p. | Expérience générale
Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculousCraig P. | Expérience générale
Everything went smoothly with no problems.Richard K.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.SARAH J.
Helpful staff and clean facilities! The check in process was confusing: I thought it was contactless and I submitted the forms sent to my email so I thought I wasn't going to have to speak face -to- face with someone and I still had to go inside and check in, submit my license again, and get the keys. Was frustrating but there were more pros than this one con to the experience.Kayleigh S.
Le client n'a pas laissé de commentaire.CRAIG J.
Le client n'a pas laissé de commentaire.CLARENCE A.
Nothing. Everyone was very helpful and pleasant. Thank you again for all your help.Karen S.
Always the best service, friendly and helpful!!MICHAEL G.
Le client n'a pas laissé de commentaire.ILIAS B.
The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!Scott V. | Expérience générale
None. Austin who checked me out with a trailer and Nathan who took the trailer in were great. MerciJAMES C.
Le client n'a pas laissé de commentaire.Denise L.
Le client n'a pas laissé de commentaire.BRUCE E.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Jason N.
The interior smelled a bit like a football locker room, but other than that it was very clean.Scott M.
Le client n'a pas laissé de commentaire.CAROL D. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel W. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Check in was a breezeTINA R. | Premières impressions
Le client n'a pas laissé de commentaire.Fabiola L. | Premières impressions
Le client n'a pas laissé de commentaire.MEREDITH S. | Premières impressions
Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!TAMMY S. | Expérience générale
Le client n'a pas laissé de commentaire.Craig P. | Premières impressions
Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!Tracey M. | Expérience générale
Le client n'a pas laissé de commentaire.Mike d. | Expérience générale
Le client n'a pas laissé de commentaire.DAVE W. | Premières impressions
Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...Peter T. | Premières impressions
Le client n'a pas laissé de commentaire.Christina T. | Expérience générale
Le client n'a pas laissé de commentaire.Peggy C. | Premières impressions
Le client n'a pas laissé de commentaire.Constance s. | Expérience générale
Le client n'a pas laissé de commentaire.Sean B. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca D. | Online Move In
Awesome servicePaul T. | Premières impressions
All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.Steve P. | Expérience générale
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie J. | Premières impressions
Le client n'a pas laissé de commentaire.Ed P. | Premières impressions
There is a strong mold smellTeresa K. | Premières impressions
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary K. | Expérience générale
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
Great place to store your items. safe, clean and great staffdebra p. | Premières impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | Premières impressions
Le client n'a pas laissé de commentaire.Matt H. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah D. | Premières impressions
Le client n'a pas laissé de commentaire.deborah r. | Premières impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Expérience générale
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | Premières impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | Premières impressions
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | Premières impressions
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | Premières impressions
Agent was very helpful and friendly.Christopher B. | Premières impressions
Excellent service à la clientèle. Clean and secured storage space.Stephanie D. | Premières impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | Premières impressions
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | Premières impressions
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