Évaluations des clients U-Haul Moving & Storage of Dadeland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Dadeland

Cote générale :

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Hilda G.
Évaluation :

You mention the price for the truck and the per mile charge. Then you draw a fat line on the gas gauge, hard to determine if accurate. You are not honest about the gas. So I traveled 10 miles and you charged me for 2 gals of gas, $7.50. Highway robbery. This truck must use 5 gals per mile. I said the equipment was not well maintained bc it gets 5 miles to the gallon.

Lazaro F.
Évaluation :

Amazing people at this location!

enrique f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bronwen J.
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Le client n'a pas laissé de commentaire.

Sharon B.
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None. All was perfect

Kayani A.
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Le client n'a pas laissé de commentaire.

Jorge M.
Évaluation :

I picked up the truck and the only reminder I was given was to drop the keys off in a lock box if I came in after 5pm. Being new to truck rentals to me that said I had until around 5pm to drop off the truck. When I dropped it off at 5:30, I was charged an extra day and insurance in top of that. A $40 charge I could have avoided had it been better explained. I spoke to Donna a manager in customer service (#860703) and she was completely unsympathetic and unbudging to make any adjustments. Won't recommend uhaul to anyone.

Mauricio D.
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Le client n'a pas laissé de commentaire.

Hema J.
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Le client n'a pas laissé de commentaire.

Richard R.
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Free lunch!

FERNANDO S.
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Le client n'a pas laissé de commentaire.

Peter J.
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Le client n'a pas laissé de commentaire.

Juan G.
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Fast and friendly service. Jesus explained that the trailer was not as clean as it could be, but still did not charge the cleaning fee...and I was almost 2 hs late and did not get any penalty. Flexible and reasonable customer service is very welcomed.

David D.
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Le client n'a pas laissé de commentaire.

Gregory M.
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My vehicle did not fit on the trailer and I only had the trailer for an hour I have pictures to verify the car did not fit when asked if a refund was possible I was rudely told no

Francisco C.
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Le client n'a pas laissé de commentaire.

Gilberto G.
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Le client n'a pas laissé de commentaire.

Larissa M.
Évaluation :

It was the first time we used U-Haul and we got impressed with the services (phone assistant and drop off). It was very easy to drop off after hours. Definitely we will recommend.

Robert R.
Évaluation :

Your android app sucks, failed on license upload samsung galaxy.

jessica P.
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Le client n'a pas laissé de commentaire.

Nicky R.
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Le client n'a pas laissé de commentaire.

Lorraine O.
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Le client n'a pas laissé de commentaire.

AUDREAKA M.
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Le client n'a pas laissé de commentaire.

Fernando G.
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Le client n'a pas laissé de commentaire.

Maria A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

OSCAR I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles L.
Évaluation :

The young guy who "helped" me outside was incredibly difficult and unwilling to actually help or deal with me. He was literally not answering me when I'd ask him a question. Simply stonewalling me and incredibly annoyed that I'd ask him a clarifying question about my hitch. Needless to say I got nowhere with him. That part was a horrible experience, other than that, the facility, the staff inside, the older gentleman who seemed to be the boss outside was all great.

Elizabeth D.
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Le client n'a pas laissé de commentaire.

Mark H.
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Friendly Staff!

Blanca B.
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Le client n'a pas laissé de commentaire.

Hector P.
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Take care of the smoking smell in the cars.

Felix D.
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Le client n'a pas laissé de commentaire.

Marcel G.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

Clara B.
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N/A

Rolando R.
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Great service friendly people at the store the guys at the field also great they help in everything and even connect the trailer for me excellent work

Cokes W.
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Not a thing!

Christopher V.
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Le client n'a pas laissé de commentaire.

Jeanne A.
Évaluation :

Your service was great and the staff was super. Would definitely use them again. Thank you.

Robert D.
Évaluation :

I asked about after hours drop of and the representative explained to me how it worked but he never told me about the $20 fee associated with after hours drop off so when I saw that I was charged this fee I was caught off guard. Not a huge deal but it did catch me by surprise. Other than that, all went to plan. I can't say enough about the guy in the yard that hooked me up. Good man......

Richard R.
Évaluation :

Keep up the good work and efficient return process you have at the establishment.

Richard B.
Évaluation :

Dropped off equipment several days early. Employees extremely helpful

MAGDA E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Miguel P.
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Le client n'a pas laissé de commentaire.

Leonor R.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

pete k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jose R.
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Le client n'a pas laissé de commentaire.

Charles F.
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Nothing. Everything went perfect.

Edward J F.
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I returned the rental at 5pm on Sunday, and was told to leave the equipment on the lot and they would take care of it. On Monday morning, I got an electronic bill that included an extra charge for the late return, an extra charge for fuel (which IO did fill and verified the indicator was at the restored level 9plus have the gas station and gallonage receipt), and an extra charge for cleaning. I called the location and requested that the equipment be checked again, and verified for time return (via the cameras), re-check the fuel gauge and verify the charge for cleaning. I have not heard back form them, and the customer service rep was not very caring on the phone.

enrique F.
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Le client n'a pas laissé de commentaire.

ERIC M.
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Le client n'a pas laissé de commentaire.

Melissa S.
Évaluation :

If a customer pre-pays, it would be nice if the truck was ready to go with the equipment inside. I am not sure what time was saved by pre-paying?

Barbara K.
Évaluation :

I have rented from this facility several times. Everyone is nice and friendly unfortunately the vehicles are not serviced. It took them three times to find me a truck that did not have the check engine light on. The guy outside told us the trucks were just overdue for an oil change but I refused to take a truck that was not in perfect mechanical condition. It doesn't matter if the truck is clean if you are just going to break down on the road.

Raul L.
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I've rented at this location several times before. Very nice people, professional and helpful. Best of all, everything ordered was delivered. No surprises.

Robert G.
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Excellent !!!

Kevin F.
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Le client n'a pas laissé de commentaire.

JOSE A.
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Le client n'a pas laissé de commentaire.

Manuel B.
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Le client n'a pas laissé de commentaire.

EMILIA W.
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Le client n'a pas laissé de commentaire.

Allison L.
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Micheal checked me in and was quick, helpful, polite, and professional. It was clear to me Uhaul respects their customer's time and business and wants us to have a positive experience. This was my first time renting from Uhaul, and I couldn't have been happier.

April R. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

MELISSA A.
Évaluation :

Que tiene. Buenas atención

Carolina G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Frank C A.
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Le client n'a pas laissé de commentaire.

Sean L.
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You charged me an after hours return free of $20 for dropping off the trailer at night. I spoke to your sales rep at the desk who recommended this option to return it after hours. There was no mention of this fee.

Shannon F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew Y.
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Have more help when equipment was rented. I had to wait a bit as there were inadequate service folks to help get the equipment at pick up location.

Joseph F.
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Le client n'a pas laissé de commentaire.

Omaira S.
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Le client n'a pas laissé de commentaire.

Jose G.
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Le client n'a pas laissé de commentaire.

Fernando A.
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Le client n'a pas laissé de commentaire.

Antonio V.
Évaluation :

super very expency de cost

Raymond A. | Expérience générale |
Évaluation :

Thanks so much !

Lauren R.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN B.
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This was not my only recent rental from uhaul so all my information was already on file but the clerk insisted on doing it all again as thought I had never rented from uhaul before. Make sure the system has the information readily available.

Emelia D.
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Le client n'a pas laissé de commentaire.

AMADO I.
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Everything was great

Mario M.
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Le client n'a pas laissé de commentaire.

Angel M.
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Le client n'a pas laissé de commentaire.

LENORE M.
Évaluation :

Never actually saw a bill, when I dropped the van back, not sure what the extra charges were.. but the service was wonderful

Carlos D.
Évaluation :

Truck had a mal function alert about tires and took too much time to rent. Very old renting process.

Delvin H.
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Le client n'a pas laissé de commentaire.

Christina B.
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Le client n'a pas laissé de commentaire.

Eduardo F.
Évaluation :

Do nothing, everything is good and also the location. Keep the good work. Congrats.

Angel A.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew R.
Évaluation :

later return time

Jimmy G.
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Le client n'a pas laissé de commentaire.

Mathew B.
Évaluation :

never again will I use a uhaul from this location.

Dayane N.
Évaluation :

Horrible experience! 3rd time in. Never again!!!

Johnny R.
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Le client n'a pas laissé de commentaire.

Jesus V.
Évaluation :

Improve customer service. Consistently awful the last two times I have used this location. No doubt a reflection of ownership.

Richard G.
Évaluation :

The location was understaffed and completely unorganized. Every customer there was upset with service and employees were combative blaming everything on ownership. This is the time I'll ever give my business with U-Haul!

Franner G.
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Le client n'a pas laissé de commentaire.

Frank R.
Évaluation :

Great costumer service They helped me with the return Thank

Evan C.
Évaluation :

My guaranteed reservation for order 20042674 was not honored because the equipment was not there. Somebody owes me $50.

James E.
Évaluation :

Courteous and helpful staff.

Anthony W.
Évaluation :

Even though I did online check in and document signing ahead of time, it still takes quite a while to do paperwork, etc before getting what your renting

Diane T.
Évaluation :

Dylan very helpful. Mobil experience a bit daunting. Had trouble finding location barcode there.

Michael F.
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Le client n'a pas laissé de commentaire.

Claire M.
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Le client n'a pas laissé de commentaire.

Adriano G.
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Great overall!!

Lindsay V.
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Le client n'a pas laissé de commentaire.

Fernando M.
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I was charged a higher rate than advertised due to “ subject to availability “ absolutely ridiculous.

Pierre D.
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Le client n'a pas laissé de commentaire.

Luis G.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Francisco M.
Évaluation :

Make sure the electrical system is 100% on your trailers.

MICHAEL F.
Évaluation :

Le client n'a pas laissé de commentaire.

Joey G. | Premières impressions |
Évaluation :

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

ORLANDO R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Viviana G. | Expérience générale |
Évaluation :

Don’t worry I will be back soon!

Emily A. | Expérience générale |
Évaluation :

Love the staff! Very friendly and very helpful!!

TRACY S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashauni F. | Expérience générale |
Évaluation :

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

LAHOUD HARDAN E. | Expérience générale |
Évaluation :

We would not hesitate to come back -thank you

Aniko C. | Expérience générale |
Évaluation :

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Rini V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

PETER E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose J. | Expérience générale |
Évaluation :

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

JON GREG S. | Expérience générale |
Évaluation :

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

tiara j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rafael B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH B. | Expérience générale |
Évaluation :

Excellent support from the time I rented a trailer to the 30 day storage I used

VIVIANA G. | Expérience générale |
Évaluation :

I’ve used it for years and will use it again !!

DEBORAH ANNE L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keith W. | Premières impressions |
Évaluation :

Michael was very helpful.

SUSANA SOLVEYG A. | Expérience générale |
Évaluation :

Thank you for a great service

JEAN NELSON F. | Premières impressions |
Évaluation :

Horrible customer service. The employees didn’t know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn’t recommend going to this specific store.

Durena S. | Expérience générale |
Évaluation :

I appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Thank You.

LEANNA RENEE P. | Expérience générale |
Évaluation :

Cannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!

Patricia B. | Expérience générale |
Évaluation :

Last May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)

ALEXANDRA DAYNA D. | Expérience générale |
Évaluation :

they helped me out in many ways. things could have fallen through if they didn't

EDDIE RAY W. | Expérience générale |
Évaluation :

Great Staff!

Neto M. | Expérience générale |
Évaluation :

Team is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!

ANA L S. | Expérience générale |
Évaluation :

Excellent service!

RINI V. | Expérience générale |
Évaluation :

My only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.

CELESTE M. | Expérience générale |
Évaluation :

Great place!

Luz D. | Premières impressions |
Évaluation :

Recently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks

Kimberly M. | Réservation |
Évaluation :

Excellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.

HERMINE E. | Expérience générale |
Évaluation :

This is a clean pleasant facility. I used it for the past 4.5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.

Patricia B. | Premières impressions |
Évaluation :

After securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn’t friendly. Ppl. were mad. One lady left cash/grabbed boxes. More...

Eddie W. | Premières impressions |
Évaluation :

Guy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper👍❗

Hector F. | Expérience générale |
Évaluation :

Everything was great with great employees.

merecedes D. | Premières impressions |
Évaluation :

Excellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.

FLORIDA LEATHER S. | Expérience générale |
Évaluation :

Although my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you

Nicoletta G. | Expérience générale |
Évaluation :

My U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.

FLORIDA LEATHER S. | Premières impressions |
Évaluation :

Very professional

LESLIE S. | Premières impressions |
Évaluation :

Always!

RICHARD E. | Expérience générale |
Évaluation :

Location was always easily accessible. Employees always willing to assist.

ROLANDO S. | Expérience générale |
Évaluation :

Very happy with the servive and facility.

Alfredo H. | Premières impressions |
Évaluation :

Everything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good

HANS PETER W. | Expérience générale |
Évaluation :

Nice and clean with service minded staff.

JAMES J. H. | Expérience générale |
Évaluation :

nice people in the store

HANS PETER W. | Premières impressions |
Évaluation :

Clean and nice facilities with service minded staff. You could have a little bit more generous opening hours.

EDGAR V. | Expérience générale |
Évaluation :

Both Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company

ELIZABETH H. | Expérience générale |
Évaluation :

Nothing to add

Jorge B. | Expérience générale |
Évaluation :

Thanks

JOHN E. | Expérience générale |
Évaluation :

The people at this facility, especially those behind the counter, were great. Thank you.

RICHARD E. | Réservation |
Évaluation :

Customer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.

Manuel G. | Réservation |
Évaluation :

Very professional, courteous and helpful.

SAAD A. | Expérience générale |
Évaluation :

Thank you

ROLAND T. | Expérience générale |
Évaluation :

I notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.

Angel C. | Expérience générale |
Évaluation :

Good experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.

CARL H. | Réservation |
Évaluation :

Thank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.

MORRISANN M. | Expérience générale |
Évaluation :

x

Srinivas K. | Expérience générale |
Évaluation :

Thank you!

Antoinette V. | Expérience générale |
Évaluation :

Had a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...

Linde B. | Réservation |
Évaluation :

Great folks! Very courteous, very helpful!

ANGELA B. | Expérience générale |
Évaluation :

The storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best

SAM D. | Réservation |
Évaluation :

Long wait at counter (1:15) to rent storage unit.

Angel C. | Réservation |
Évaluation :

Long waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.

Isabel B. | Expérience générale |
Évaluation :

Thanks Miguel for the assistance.

ERIC L. | Expérience générale |
Évaluation :

This was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.

THE YACHT G. | Expérience générale |
Évaluation :

Marcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service

john c. | Expérience générale |
Évaluation :

Thank you for your help..

Elizabeth P. | Expérience générale |
Évaluation :

The employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It’s too bad.

BENNETT F. | Expérience générale |
Évaluation :

None

Ana P. | Expérience générale |
Évaluation :

Facility was immaculate and staff very professional and helpful!

patricia v. | Expérience générale |
Évaluation :

Thanks for your service

DONALD H. | Expérience générale |
Évaluation :

Great customer Service. Friendly staff.

Chirine C. | Expérience générale |
Évaluation :

Excellent

Non reviews have been submitted for this location.

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