Customer Reviews for U-Haul Moving & Storage of Dadeland

Évaluation :

5

Nothing!!! Amazing!!! This is professionalism at its best!

Évaluation :

1

With over two weeks heads up, actually have the reserved equipment at the correct location. (Look up what the definition of a reservation is in the dictionary & actually honor it.) Or if you were mediocre in fulfilling the customers request either: 1. Let the customer know as soon as possible so they can make other plans. 2. Give the customer a discount for delaying their trip and forcing them to drive over an hour out of the way to another location.

Évaluation :

4

Explained better the contract I was never told one way is on lun30 miles

Évaluation :

2

My reservation was not met I had to drive far to get to the truck I need after I was on the phone with 5 different agents I lost time and money and I move that's should've been simple became a nightmare thanks Uhaul does anyone care ????

Évaluation :

5

Great facility, friendly staff

Évaluation :

4

Everything was good for me. Don't have any other suggestion.

Évaluation :

5

Excelente

Évaluation :

5

Again I will never recommend your company again

Évaluation :

5

Amazing staff

Évaluation :

5

My furniture and my stuff was in good condition and they not smell bad not even humid and have the unit almost three years. Merci ❤️

Évaluation :

5

Everything went great!

Évaluation :

5

Great service .. just wish could have been deliver to new apartment on short notice or be able to book online the delivery

Évaluation :

5

Muy bien trato y muy bien servicio en general

Évaluation :

4

Easy in and out. The van was relatively easy to drive and well equipped. Cheap gas across the street.

Évaluation :

2

The elevator kept me stuck for 30 minutes. No joy from call button or phone call. U Haul call center could not raise the facility either. Only a passing customer helped me out of this situation.

Évaluation :

5

Everything went smooth and the customer service was excellent. Professionals and knowledgeable.

Évaluation :

2

I was stuck in the freight elevator for more than thirty minutes. The call button did not work. The alarm bell sounded, but no one heard. When I called the phone number on the storage rental contract, I was put on hold by the system. If not for another customer arriving, I might have been there longer. I was ready to dial 911 to get out. Please have a manager contact me regarding a settlement. thank you, Jed

Évaluation :

5

The Ratchets Are Both Inoperable

Évaluation :

4

Have pick up trucks available or smaller box trucks available - had to rent a larger truck because the sight was out of anything smaller

Évaluation :

5

Staff was helpful and friendly.

Évaluation :

2

Customer service is pretty terrible for the US 1 location ans Petrine location. All locations are under staffed.

Évaluation :

4

Real quick and efficient service, process of checking out vehicle was much faster than my previous experience. Cargo van in very good condition.

Évaluation :

3

I had charged for a $20 after hour fee, why, some body there told me that just drop the key off inside a bo,, i had a a couple more reantal days, if would now that it will have and extra cost I would prefer come to next day.

Évaluation :

4

Really nothing (other than lower prices). Dealt with 3 different employees. All were polite, friendly, and courteous. Gas tank should start on full. I don't mind returning it full, but I don't want to start my day by stopping at the gas station.

Évaluation :

4

We lost our car keys and even after hours the folks working there hung in and helped us look for them. Above and beyond!

Évaluation :

3

customer service at the door was great but to get the equipment was a total disaster waited for more than 40 minutes and then i saw one of the employees outside have hidden the key of one the trucks everybody was looking for the keys.

Évaluation :

5

Nothing. Everything is good

Évaluation :

5

Everything about this place was friendly, easy and accommodating. Great staff and super helpful.

Évaluation :

5

Received email notification of unpaid tolls, which were not valid charges. I followed Uhaul dispute process and provided abundant information. Uhaul did not respond to my dispute but 8 days later (today) charged my card repeatedly without authorization and triggered a fraud alert on my credit card. I expect a call within 24 hours at 901-216-8490.

Évaluation :

5

The best!!!!

Évaluation :

2

Truck was a little banged up with large scratches on both sides and the tow/haul button non-responsive. Served it's purpose, but if it was raining I wouldn't have been able to disengage as instructed. Truck came with 1/4 tank of gas which necessitated a fill up prior to reaching my destination and then again before turning it in. Not a great policy to rent a truck with 1/4 tank. Lastly, was charged a cleaning fee because the back of the truck was “dirty”. Despite signage reading back must be “broom cleaned”, I was charged $25 extra because back wasn't pristine. Seems like I was nickel and dimed trying to get additional fees.

Évaluation :

5

Felt like the gentlemen receiving was not going to let me go till he got a $15 broom fee. He must get to keep the $15. Was insulative the manner of conduct.

Évaluation :

5

Jesus was very friendly and helpful.

Évaluation :

5

Drop-off location was great and the staff were very helpful and friendly. I was pleasantly surprised.

Évaluation :

4

Include consideration of wheels within measurement description. I rented a Uhaul van thinking measurement would suffice, but it did not clear because of this. I paid & it didn't fit.

Évaluation :

5

The drop off area was clearly marked, and the staff work quickly to get us unhooked and on our way. He was very polite and helpful.

Évaluation :

2

I'm actually pretty upset when I got there the two men in the office so that the right front tire was low they didn't have any other van said that was for me and that they didn't have an air pump and that I didn't have to take it if I didn't want to. I was desperate and how to use it and had to fill up the tire three different times it was horrible! I'm very very very upset and I would like a refund!

Évaluation :

5

I dropped the vehicle off after hours. As a result, I tried to use both the mobile and the desktop versions of the checkout procedures, but I was unable to get either to work for me. That was a little frustrating because I know that U-Haul charges $20 if you fail to check out the vehicle, yourself. Otherwise, I was very pleased with my rental experience and found the service excellent.

Évaluation :

5

great staff! always a pleasant experience

Évaluation :

5

No complaints. Trailer was great. Le service a été excellent. Easy out and easy in.

Évaluation :

2

There is a gentleman name Stanley in the front desk that was rude and unpleasant to deal with.

Évaluation :

5

Everything was excellent good job!!!

Évaluation :

5

Check inside equipment—shopping cart left índice van we rented -no one noticed :(

Évaluation :

5

Super easy and fast process to reserve a van online. Resulted in 5 minutes in the store between the time I walked in, until I walked out with the key. Reasonable price and everything was smooth and easy. As a bonus this location is full of anything you could possibly need as far as moving and packing supplies. Nice staff, highly recommend

Évaluation :

5

The lady who helped me. Very polite, friendly, always smile. Is a shame I forgot her name. Let me tell you all employees at the store (dadeland) very friendly.

Évaluation :

5

Everything was perfect

Évaluation :

5

Great customer service at specially when dropping off the rental

Évaluation :

4

I gave 4 stars instead of 5 because I feel you need more office employees to handle the rental paperwork. There was only 1 person and the rental process is somewhat slow. There was quite a line of folks waiting to rent and I had to wait almost a 1/2 hour to get served. Once I got the paperwork done which went fairly quickly although it took almost 5 minutes the actual issuing of the trailer and appliance dolly was quicker than the paperwork. the return later that day went very quickly and easily and I would rate the return as 5 stars. The cost was very reasonable.

Évaluation :

5

Great job thanks

Évaluation :

5

The storage facility building itself was secure and well lit but the storage unit itself was a bit dark inside. Not a big deal, we managed but does not match the question "well lit".

Évaluation :

4

Good service

Évaluation :

5

Very good.

Évaluation :

4

Great service

Évaluation :

1

This was the worst storage experience I've ever had in my life. I was unable to contact staff to complete my move out despite contacting them for 3 months. I don't even know if my account has been closed and cleared yet. Even reaching out to corporate was unhelpful for 2 months.

Évaluation :

5

I Love UHAUL

Évaluation :

5

Siempre use sus vehiculos pero me e quedo sorprendido con sus instalacones de almacenamiento,

Évaluation :

4

I wish the prices weren't so expensive

Évaluation :

5

Thanks !!! 😊

Évaluation :

5

The sole lady at check-in on a Saturday morning did a great job handling the long line of impatient people waiting (manager: you need to add another person). Jesus was very helpful with our uboxes. The cleaning lady also very friendly and helpful providing a clean storage unit.

Évaluation :

4

The 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.

Évaluation :

5

The employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !

Évaluation :

5

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

Évaluation :

1

I can't access my unit. Code doesn't work. Staff unable to fix it

Évaluation :

5

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

Évaluation :

2

Staff was slow and lacked knowledge of their business. Understaffed-long lines, had to wait to be served a long time.

Évaluation :

5

Everything is ok

Évaluation :

5

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Évaluation :

3

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

Évaluation :

2

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Évaluation :

2

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Évaluation :

5

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

Évaluation :

5

Great service! Staff were friendly

Évaluation :

4

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

Évaluation :

4

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Évaluation :

1

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

Évaluation :

5

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Évaluation :

2

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit's area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

Évaluation :

2

Some of your staff in Miami need some more training.

Évaluation :

5

Very helpful staff!

Évaluation :

1

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Évaluation :

5

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

Évaluation :

3

I don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Évaluation :

5

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Évaluation :

5

Thanks for the great service.

Évaluation :

5

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

Évaluation :

1

manager doesn’t respond

Évaluation :

2

I've had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn't ruin anything. I had my things packed pretty good. Hopefully it didn't get into any other units. When I closed, I had a manager on site and followed all instructions. They haven't closed my contact and it's been almost 3 weeks. I've called and called customer service and the store with no call back.

Évaluation :

5

Amazing customer service i highly recommend.

Évaluation :

2

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn't friendly or her customer service is bad nor dies she care.

Évaluation :

5

parking infant of the store always full, at time with no beers, who is parking there?

Évaluation :

5

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

Évaluation :

1

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Évaluation :

1

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Évaluation :

5

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

Évaluation :

3

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

Évaluation :

4

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Évaluation :

4

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Évaluation :

2

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Évaluation :

5

A million thumbs up. Thank God for the storage option.

Évaluation :

5

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

Évaluation :

3

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Évaluation :

4

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Merci

Évaluation :

1

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it's not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it's fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Évaluation :

5

Thank you so much , for all your service and keep doing for long time.

Évaluation :

1

Hacen muy mal su trabajo