Customer Reviews for U-Haul Moving & Storage of Danvers

Évaluation :

5

Great service!

Évaluation :

5

Tatiyanna Correa was very friendly and awesome service I would recommend her to any friends and family. And her coworker Anthony was just as friendly and awesome as well

Évaluation :

5

Nothing. I as super please with every aspect of the operation including the staff at the Danvers location. All 10's.

Évaluation :

5

Tatiyanna was extremely professional, knowledgeable and helpful.

Évaluation :

5

The office staff was very friendly and accommodating. Truck was great. It was an overall good experience.

Évaluation :

4

The office personnel was very helpful

Évaluation :

5

staff helpful and friendly.

Évaluation :

3

Everything went well although the employee said a stand up dolly was missing when I returned the truck. There was never a dolly in the truck, I did not need a stand up dolly. I didn't appreciate being spoken to like I knew it was there when it was in fact not there. Maybe better examination of the truck with the customer would be a good idea.

Évaluation :

5

NOTHING, GIVE THE Manager a raise she is awesome

Évaluation :

5

Got there 10 mins after close. They were still there and helped. Very nice!

Évaluation :

3

My complaint relates more to your website than the person at this location. Setting a limit of 81 miles at no charge seems a ridiculous number, and it was never apparent to me nor explained to me that I'd be charged extra for additional miles...until I returned the truck at a different location.

Évaluation :

5

The only problem was that the previous renters had left big empty boxes in the back of the truck so I had to dispose of them.

Évaluation :

2

The self check in was nothing short of infuriating. They mde me walk through about 100 yards of mud to get tothe truck, only tohave to turn aroud and walk back to the beginingto get my key once I found my van. Then walk allthe way back so my shoes were gross. I then lost connection with your server even though no other app had a problem on my phone. I had to go into the office anyways where I was told by the girl :"Oh that happens every day. I was gonna call you and tell you not to do the self service, but we arent allowed to call obnce that is selected". I was beyond annoyed. I then somehow lost my drivers license in the van when I got back in. I think it slid in the huge crack above the cup holders and called the guy atthe desk who told me it wasnt his problem and nothing he could do. I hacve had a huge problem with Uhaul EVERY time I have been forced to use your company and I am done! I will be posting this review to Facebook,Yelp, and the Better Busiess Bureau in hopes that you are forcedto change your awful practices to prevent such awful service in the future.I am so mad I paid a little under $100 for this awful disgusting service.

Évaluation :

5

Everything went perfect and easy

Évaluation :

5

Check-out was very quick, and the people were nice and friendly.

Évaluation :

5

I had a great experience overall. The Saugus, MA location didn't have the size trailer I needed. The woman agent did a search and found one at the Danvers, MA location. She did all of necessary paper work so I just had to pick up the trailer in Danvers. However I did rent the trailer a few days and had to unhitch it from my vehicle and found it very difficult without a tongue jack especially in the snow. The tongue weight exceeds more than 50lbs. Empty, and if there is cargo in it would be impossible without a tongue jack, especially in an emergency or flat tire change. I keep myself very fit. This type of condition will cause an injury sooner or later to your staff or customers. You should consult a Safety professional for guidance on this. Thanks Al

Évaluation :

5

Easily, simple, and workable.

Évaluation :

5

Staff was amazing! Everyone is so kind. Tatiana even called to let me know something fell out of my bag in the uhaul. Wonderful staff who deserve to be appreciated!

Évaluation :

5

Tatiana and JL are the best to work with! Excellent customer service!

Évaluation :

5

Very Professional Staff. Anthony was super. He was very professional and great attitude. Nathan was very cordial as well. I will DEFINITELY be back to rent from this place again.

Évaluation :

5

Had an excellent experience.

Évaluation :

5

Friendly, helpful staff at check in.

Évaluation :

4

Check the equipment, it had a fuel tank leak

Évaluation :

5

Tatiana and the whole crew were Rockstars! She, and they, made everything simple and quick. Give them a fat raise!

Évaluation :

2

When I arrived and entered location I walked directly into a large dog laying on the floor staring at me. I was startled and frightened not knowing if the dog would bite me. I begin to back away slowly because no one else was in the showroom. I walked around to the side of the building to figure out why no one was in the showroom. As I waited, finally a gentleman walk towards me and I followed him into the showrooms. He explained that the dog was harmless. However,that doesn't dissuade the anger of having to walk into a showroom in the face of a large dog. After my contract was completed, I was directed to walk back to the rear of the building where the truck was parked on a severely muddy nasty parking lot. I got mud all over my shoes. That is ridiculous! You're charging $1,09 per mile but you don't have the money to pay the parking lot? When I returned the truck before closing, I waited for someone to come out and meet me because the building was still open. I finally walked towards the building and noticed that the attendant was in deep sleep behind the counter sitting on a chair. As I open the front door he was startled and woke up. Much to my surprise, the large dog was still there. I love animals. However, this is not Mom and Pop small business. why am I having to step over a dog in order to do business in your establishment? This is ridiculous. This experience could have been much more pleasant. ...Much more pleasant if UHaul cared enough to make it that way.

Évaluation :

5

The entire crew there makes you feel like family

Évaluation :

3

Having to pay for extended hours was not customer service oriented. The key cards to actually get into the building, were not always working. Great company, location. Just too far from where I currently live.

Évaluation :

5

N/A. Well run, great service, knowledgeable, professional customer service reps.

Évaluation :

5

Have enough appliance dollies available for use. We were able to get things done with the regular dolly but it was cumbersome with no strap.

Évaluation :

5

Rien

Évaluation :

3

No info about adding the building access code twice so alarms did not go off when I tried to open the unit at first.

Évaluation :

5

Tatiyanna was amazing and incredibly helpful for me during my unexpected need for a storage unit. Very customer service focused and a set a great example to follow.

Évaluation :

5

I actually had a great experience and the manager Tatiana was very helpful and nice to my customer needs totally apreciated all that she did for me.

Évaluation :

5

The employee helping us was fantastic and had the van warm and ready for us upon arrival

Évaluation :

5

Great renting experience at this location. The kind and pleasant staff make all the difference from in the world.

Évaluation :

5

Perfect A++

Évaluation :

5

The lady working was awesome

Évaluation :

5

The woman was very helpful and respectful

Évaluation :

3

I arrived at this location without a reservation just after opening. The service I received was unmotivated and impersonal, as if I was putting the individual out by being there. In the afternoon when I returned the trailer my experience was much better. The women I dealt with was friendly and personable.

Évaluation :

3

Why are you so inflexible on purchasing or renting additional items like padding/blankets for a truck when you could have just done a separate charge? It seems that getting blankets/padding has to be done with another purchase and once that purchase is closed out, there is no way to buy separately. This is wired.

Évaluation :

5

The staff is incredible. Courteous, attentive, and as fast as possible. Moving is never pleasant, this Uhaul location makes renting and returning a breeze.

Évaluation :

3

First you really need to improve on customer service, specially the girl front desk I believe her name is Tatiana, she was very rude to me and my friend when we enter the store 5 min before opening time even though the door was open, instead of being welcoming and explaining the situation she basically yelled at us for going in, very bad employee to be honest.

Évaluation :

5

Very easy, thank you

Évaluation :

5

Little bit of a wait time, but overall good

Évaluation :

5

I don't know the girls name or the gentleman working with her, but both were really friendly and made my van rental very simple. I was sitting in my car after I returned it and saw both of them wiping and cleaning a van that I left spotless. Seeing them clean a spotless van that I just returned made me very comfortable with renting from them again. Putting in the extra effort was fantastic. Great team there!! Highly recommend!!!

Évaluation :

5

Staff very pleasant and helpful.

Évaluation :

5

Nothing very quick and easy

Évaluation :

4

Overall, it was a good experience except when I was incorrectly told that I did not replace the gas I used. According to your mileage estimates for a Cargo Van, it states approximately 18 miles per gallon. I started with 607 mi on the odometer and brought it back with 652,6 miles which = 45,2 miles, so I put in 3 gallons of gas (3 x 18 mpg = 56 miles so I thought I was all set since I allowed for only 15 MPG not the 18 MPG on your website for this vehicle. The person checking me out pointed to what looked like a hand highlighted fuel gauge reading on a piece of paper that was a tiny bit higher than 1/2 a tank which is what it seemed to read when I left the rental location. I only have your mpg estimates to help me figure out how much to put so I am not happy about being charged an additional 1-gallon charge. It certainly is not a lot of money, but I still feel that this was not calculated properly and left feeling disappointed by that for what overall was a good experience. I am asking you to refund the $4,2 to my credit card or give me a good reason why my calculation was incorrect and not accepted by your worker.

Évaluation :

5

The Danvers, MA (Newbury Street, US RTE 1 North) facility has always had personable managers for years, including now. I had climate controlled storage. My goods were odor free and dust free. No damage. I do move frequently and often need long term storage. I will be a repeat customer. Mark

Évaluation :

5

Very friendly people Thanks

Évaluation :

1

Stafff used the computer to accesses my personal information and text me hitting on me and then later told me his girl found out that he texted me and face mad and she is the manager there. I argued with the staff about the inappropriateness of all this and now I'm afraid to go there and access my storage units because I fear running into them

Évaluation :

5

Parking at facility is very tight.

Évaluation :

5

Staff was very nice and helpful.

Évaluation :

5

Maybe pave the driveway or road to go and get the trucks? It was raining when I had to pick up and there was muddy puddles everywhere.. but other than that the place was amazingly clean and the staff was super sweet and explained everything to me

Évaluation :

5

I had a great experience. I didn't love the price increases; I think there were two or maybe even three in the 15 or so months we rented.

Évaluation :

5

Tatiana, JL , Peggy and Jaymore are the absolute best! I rent every week for my job and they are always courteous, efficient, helpful and a pleasure to do business with. Keep up the great work Danvers team!

Évaluation :

4

The truck was clean, but rather beat-up and high mileage. Agents were quick and efficient.

Évaluation :

5

The employees make the experience at this location. They are friendly, knowledgeable, and very helpful. I have used this location a few times and would recommend them to anyone looking to rent a moving vehicle.

Évaluation :

5

My only concern is … when she took a picture of my license was that stored on her personal phone or what? Freaked me out and I'd like to know the answer

Évaluation :

5

Both customer service reps deserve a raise and recognition for excellent customer service they both went above and beyond to suit our needs.

Évaluation :

4

I would like an unscented truck. The detailing made me drive with the window down in cold weather. Staff was friendly and I felt like I got a fair rate.

Évaluation :

5

The employees are fantastic! So helpful

Évaluation :

5

The people who work here are great. Friendly and helpful.

Évaluation :

5

This location staff was very friendly. They help me return my trailer and secure a storage without any problems.

Évaluation :

5

Keep doing what you are doing. Your staff and equipment is first rate!

Évaluation :

2

I was really really upset when I got stuck in the process of moving my things from state to state to this facility because. As I am in the process of moving the elevator got stuck and did not work I could not get out my family could not come and get me out. I had to call uhaul 1800 number I kept on getting hanged up I also used the customer button and no response I have to call the fire department and police to come help me out. I think it was a set back for me and the people that came to help me waiting on someone to come get me out and get this rolling so I can finish and get the help out of there and that was not the case. There something that should be done?? I need some type of answers here.??? Some type of compensation on my lost time and others involved. Like what I'm the helll is there no system for this? Why are there no stairs set in place for such a thing to happen to anyone they can get out the building?? I mean just having to go thrue this is kind of insane. For business and repeat business it makes you double think about it or to be able to recommend somebody I don't know . Very very disappointing to have to deal with this situation while you tired and exhausted and the to add this to it it's disgusting for real!! I'm nog happy at all… actually very mad.

Évaluation :

5

The staff is easy to deal with, very professional, the trucks are there on time for pick up. The conditions and terms are well explained and staff cares about their customers.

Évaluation :

5

Tatyana was very friendly and helpful. Thank you

Évaluation :

5

Staff there very friendly/helpful. Thank you.

Évaluation :

5

Staff was great I hated to leave but got a unit closer to my home.

Évaluation :

5

Fell into a situation & Tatyiana was so awesome & kind! Merci.

Évaluation :

5

Super helpful and very friendly.

Évaluation :

5

Very good

Évaluation :

3

The office bookkeeping leaves a lot to be desired. Lost checks and harassing phone calls when the mistakes were their fault. Not worth it.

Évaluation :

5

The clerk was very helpful in obtaining the storage unit, showing me where it was and how to get into it. Gave me the details. She was knowledgeable, courteous, and made sure I was comfortable with the instructions. The unit was clean and easy to get to. It is working out very well.

Évaluation :

5

Tatiana is hands Down one of if not the most professional and genuinely good hearted people I have met and was a pleasure to have been assisted by her

Évaluation :

5

Uhaul of Danvers is the best!!

Évaluation :

3

I gave it an average it definitely would have been higher but I felt it didn't deserve it due to the staff. Clean up your ignorant staff and your score would definitely go up.

Évaluation :

5

What I like about Uhaul at this Danvers location is that everyone works as Team… So important to work as a Team it definitely shows and the customer can feel the positive vibes)) Great job 🌟🌟🌟🌟🌟 Jonathan Morey

Évaluation :

5

Tatiana is excellent at her job

Évaluation :

1

I had rented a 10ft truck for a day with the intention of moving the contents of my bedroom into my storage unit. When I arrived on site, they were closed so I used the code like instructed, however it took me an hour to be able to get the door open. I was only able to open it after someone else using a storage unit had told me that the door is broken and you need to put all of your force into it to pull the door open. There was not a single sign on the door stating this and if it hadn't been for the other customer I would have never known. After I was able to open the door, I went up to the unit, where I discovered that the unit was way too small to fit the contents of my 10ft truck. Prior to this, I had spoken to someone on the phone (who I made both the truck and storage unit reservation with) who assured me numerous times that the unit I purchased would fit all of my stuff. I had to drive to my parents house two states away to unload all of my stuff at 11pm at night and am now going to be charged over $200 for the miles I had to drive with your error.

Évaluation :

5

Awesome being able to do everything on line, was desperate and after hours emergency happened, needed a storage unit asap and got it

Évaluation :

3

When I went in to reserve my storage unit prices were clearly marked in several areas but when I purchased my unit I was charged a totally "higher price" when I questioned the price because it did not match I was told "oh those prices are outdated" I then said don't you think they should be updated? The girl responded we don't have the time to change them!

Évaluation :

5

Costumer service was excellent

Évaluation :

1

The hours were not working for me the keypads never were still was not enough Lighting in unit at all. U-Haul roadside assistance was unavailable when needed most and truck had issues interrupted my move. Not very happy with this

Évaluation :

4

My only complaint is that I called to report my un-ability to cover the current month and said that I would make a double payment the following month. Since then I received 3 phone calls got 2 letters sent to my back up person about it. My first time. Enough already.

Évaluation :

5

Tatiana was AMAZING. She was so helpful and went above and beyond for us! She made our nightmare of a move so much better.

Évaluation :

5

The unit was secure, the staff was outstanding and helpful.

Évaluation :

5

I had trouble getting in didn't know I had to use more than one keypad wish it was a little easier.

Évaluation :

1

Staff was nice and friendly but took almost an hour checking us in and cost us money as we had movers which were hired by the hour waiting for the storage unit to be assigned. It should not be that difficult to locate a reservation and assign a customer a storage unit.

Évaluation :

3

it was a positive ecperiance until i needed help with the move out process so i called and got a very rude and unprofesinal person who answered and basicly stated that i had to be standing in the show room to do the move out process and told me to read my contract and thats thier policy nothing in the contract that says that by the way in fact u-haul has a process for doing it on line. maybe some better training or retraining in this case because ive heard him on site being rude to other customers

Évaluation :

5

Charles and Tatiana were both very friendly and helpful and patient. "Patience is a virtue" The monthly cost is high and a discount for being a first responder would help.

Évaluation :

5

Everyone there is so friendly. Tatianna has been wonderful helping me with my storage unit. She followed up with me immediately. Your service is fantastic!! I'd recommend the Danvers facility to everyone looking for storage. Thank you very much.

Évaluation :

5

Tatiana who helped me through the stresses of moving was extremely helpful. She went above and beyond to make things go smoother for me and I now recommend the Uhaul Danvers location to anyone moving because of the exceptional service!

Évaluation :

3

They couldn’t get our keycard to work so when we open our unit it sets off the facility’s alarms

Évaluation :

1

I've been trying for over a month to only be paying for the storage unit that I have and I am still currently paying for two storage units and they want me to do the running around canceling and starting a storage unit is a basic operation that U-Haul performs and they cannot seem to do it correctly it's been over a month and I am still paying for two storage units and I only have one

Évaluation :

4

My thanks to the staff.

Évaluation :

5

The Staff was very helpful.

Évaluation :

4

The online booking was slow and very aggravating I had to go back And forth from my phone to my iPad to Unfreeze certain sections

Évaluation :

5

Very good and friendly staff

Évaluation :

4

Highly reccomended & convenient location. Safety & security

Évaluation :

5

I needed storage while I was waiting to move. This was my first experience using a storage center. Beth and her team made the experience a good one. I was usually there on Saturdays and Cynthia and Charlie were friendly and attentive. Ned kept the place looking good. Sharon and Rose always had a smile. Matt and Billy were there to answer questions. If I left anyone out know that I never left UHaul Danvers without thinking, that was a good experience. If I need storage in the future I know where to go. I've told friends about UHaul too. Merci!

Évaluation :

4

Would recommend to everyone!!!

Évaluation :

5

Staff super helpful and always friendly.

Évaluation :

5

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

Évaluation :

5

The people that work there are extremely helpful and go above and beyond what I would expect.

Évaluation :

5

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Évaluation :

2

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

Évaluation :

3

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

Évaluation :

5

So fast! On both opening a unit and closing which is so important. Merci

Évaluation :

5

Thank you Elizabeth Harrington and Crew for all your help and service.

Évaluation :

5

Ty

Évaluation :

5

Elizabeth Harrington is the best! Knowledgeable, friendly & professional. I have referred friends and family to U-Haul.

Évaluation :

5

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Évaluation :

1

Disgusting

Évaluation :

1

Staff helpful but the climate control faculty was poorly controlled and smelled of must or mold. Canceled my reservation since I could not store my belongings in such a poorly maintained facility

Évaluation :

5

The associates were very friendly and helpful and it was easy to get in and out of the storage unit itself (once I got there). My one complaint is that traffic flow is difficult around the facility. I'm not sure how to resolve that. We didn't have too much of a problem but I imagine during your busy times if there are a lot of people there, parking and access might be difficult. Also, the entrance is sort of hidden and easy to miss, and I was very glad to see you put a lighted sign at the entrance from route 1--that will help with visibility. The associates behind the counter were all very cheerful and helpful and this makes up for any physical difficulties of the place! Thank you very much!!

Évaluation :

4

Every thing was fine with me but on opening on Sunday morning you should have more than one employee on to open I felt bad for the one man employee that was on

Évaluation :

5

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

Évaluation :

5

Staff very helpful and friendly. Very good experience

Évaluation :

5

Very customer-centric.

Évaluation :

5

Great to have truck and unit in one place ‘

Évaluation :