Évaluations des clients U-Haul Moving & Storage of De Pere

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of De Pere

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Robert P. le

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A little pricey, but clean, dry and secure.

William M. le

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The only issue was I had to travel 23 miles from the location I originally scheduled pick-up to receive the trailer. The trailer should have been delivered to the U-Haul location where the reservation was made.

Richard L. le

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Tighten ball to trailer

stephen j. le

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The two employees working tonight were extremely helpful! Great customer service

owen C. le

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Le client n'a pas laissé de commentaire.

LINDA K. le

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Worst experience I’ve ever had with uhaul!!!! Overcharge me for three days instead of two and then didn’t put drop off location in properly and now they’re trying to charge me another $39. I’m trying to get a hold of someone to fix the air. Please call me! 920-619-7041

Rick M. le

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Le client n'a pas laissé de commentaire.

Srinivasa Rao B. le

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They assigned wrong truck number in my contract and due to that wrong charge happend to my card and still not resolved even contacted the customer service and really disappointing the service

Lori N. le

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Started out at the Main St Uhaul at 8:00 am and didn't get my truck (which I reserved in August) until 10:20 from the Mid Valley Dr location. Wasn't the workers fault, they kept losing connections, pay system kept going down, lost keys..etc. Staff tried to make it right, however have never been so frustrated. Came down the Woodbury, MN for this move with 7 people and roughly a 2.5 hour delay.

Kim E. le

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Le client n'a pas laissé de commentaire.

Stephanie L. le

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They did not have my information saying that I was dropping a trailer off. I had to go get my contract to prove that I was supposed to drop it off. Staff was frustrated and had an attitude due to the system not working correctly.

Robin R. le

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Le client n'a pas laissé de commentaire.

Deunagelo G. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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Kaileigh was awesome. Best service I have ever had at this location.

Upton H. le

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We had reserved our rental for pickup on main street in green bay. Upon arrival we were sent across town. We needed the trailer rental for to haul our DJ equipment for a wedding. When we arrived we were further delayed for nearly an hour while only one person was was working on that site. We were late to for our event!!

Joan B. le

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Everything was conducted quickly, so I could pick up my items from the store, take them home, and have the rental truck returned within an hour's time. Thank you so much!

Patty A. le

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Rich was a standout teammate, he went above and beyond to insure I had a great experience.

Orion L. le

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Manager told me I had a full tank of fuel when I had less than half. Got a call asking where the truck was when I had reserved it for two days and only had it for 1.1 days at that point.

Lora S. le

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Was not happy that they didnt tell us we would be charged extra for having it for 3 days when i booked the trailer i booked for 3 days so i should have been told that price was only for 2 days.

Jorge M. le

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Le client n'a pas laissé de commentaire.

Frederick L. le

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1. UHaul main web site shows 10ft truck has a ramp. The truck does not have this. Sent screen shots of all web pages to social media team re false advertising. 2. Order of truck was missing dolly. 3. Took three phone calls and 2 return visits to get it all straight.

Michael F. le

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The trailer worked well although it had one wheel with excessive rust. The rust was not jut on the surface, it had decayed over time. This was a concern when travelling 12 hours with cargo. The rubber bungee for the fender to be held upright also was fatigued and did not work. This trailer needs maintenance.

Brett G. le

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Le client n'a pas laissé de commentaire.

Tzu ying C. le

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Le client n'a pas laissé de commentaire.

Douglas Z. le

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the service by the manager at this location was excellent. however the information on the website left a lot to be desired. The website did not inform me of the higher weekend mileage rates and did not include the wheel bumps in the measured interior dimensions. this is of importance when trying to move a large bookcase that is 7' x 55". the 9' & 10' van/truck were 5.5-6' wide, but only 54" wide between the tires.

Randall A. le

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This location was fine, but almost an hour away. I was quite disappointed I couldn't pickup in Oshkosh or Neenah.

David G. le

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The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.

JASON N. le

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Wait was a bit long at check in due to an employee illness. Drop off was efficient.

Joseph N. le

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There is no way to track the uShip containers. I called several times to find out the status of my uShip container, come to find out it was at its destination for a week before they were able to locate it. No communication on U-Hauls part to let me know it arrived.

Ryan G. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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I can’t believe I was charged for additional milage when I had went over 4 miles from the estimate milage when I picked up the vehicle in Madison.

Lindsay D. le

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Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Gary J. le

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Le client n'a pas laissé de commentaire.

Carrie C. le

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Le client n'a pas laissé de commentaire.

Brooke J. le

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Have your customer service workers know what they are doing

Juan Q. le

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Very good service

Joshua L. le

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I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends

Wayne K. le

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The only problem I had was when I dropped off the trailer after store hours, the clerk said it was easy just follow the instructions on the sign. Well it was everything but easy! I could not get the log on to work, so after calling the 800 number and having a very nice lady help me through it, with a different log in than the one posted on the sign and a half hour later I was able to drop my trailer. it was very frustrating...

William B. le

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At pick-up only ONE person was running the counter and the lot, while 2/3 other employees watched and did nothing to help. Waited over an hour in a long line to get to the counter. Cannot understand why only 1 out of 4 employees was qualified for all phases of the pick up process. While the trailer was maintained, it was NOT clean and smelled like cat urine. Drop off was an easy process.

Nick P. le

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We had a u-haul trailer reserved in Appleton. On the day needed, that trailer became not available. (Reason unknown). The De Pere store called us mid morning with another trailer available. Saved the move for us. Thank You to U-Haul of De Pere, WI.

TODD K. le

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Le client n'a pas laissé de commentaire.

Stacy V. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

Brian K. le

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Very satisfied good staff

Jeffrey D. le

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I delt with kaleigh and Nathan i can't bragg enough about both where friendly and very helpful. I do see alot of people day to day and tell about my experience here very nice place

JOHN S. le

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Get rid of that particular truck.

Richard G. le

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It was a pleasure storing our things at this location!

Richard G. le

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Le client n'a pas laissé de commentaire.

Royce D. le

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Le client n'a pas laissé de commentaire.

Richard N. le

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Nathan was very helpful and represents your company well.

Henry C. le

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Le client n'a pas laissé de commentaire.

James D. le

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Easy as returning a rental car.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Very convenient and served our purpose

Erik N. le

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Nathan was a great help..good man to have on your staff..thanks

Shawn M. le

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Le client n'a pas laissé de commentaire.

Todd R. le

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When I utilize the express check in I’d expect the rental equipment to be at least close to ready. Also, fuel was recorded wrong, mileage was recorded wrong, and I decided not to utilize the moving blankets and you still charged me for them. I have pictures of fuel level and mileage

Shane S. le

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I was very happy to be able to return the equipment after hours. Saved me 75 miles.

David W. le

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This was the 3rd stop the morning I picked up my truck. I recieved 2 emails with 2 different locations, but no phone call as promised when I signed up online. The 1st location was an unmanned spot with a key box. The wrong key was in it. The 2nd location was a fuel station, but he didn't have the right size truck. The owner did help me by calling the uhaul service line to see what was up. I ended up back tracking to the DePere location and wasted over 1 hour trying to get my truck.

Paul L. le

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Thank you for protecting my stuff.

Robert M. le

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Le client n'a pas laissé de commentaire.

Carl N. le

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Le client n'a pas laissé de commentaire.

Roger B. le

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very good

bonnie W. le

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Scheduling of you boxes needs to be more streamlined and people that are working need to be able to answer questions.

John H. le

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Excellent sales person on duty when I picked it up on Sunday.

MacKenzie H. le

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Le client n'a pas laissé de commentaire.

katrina H. le

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There were multiple issue with my rental but all the employees were helpful and responsive in getting things back on track.

Michael H. le

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Le client n'a pas laissé de commentaire.

Nancy P. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Le client n'a pas laissé de commentaire.

mike F. le

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Very helpful staff

Nathan B. le

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It is far understaffed. Pease add competent staff. Experienced 30min wait time.

Cheryl M. le

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Le client n'a pas laissé de commentaire.

cathy B. le

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Le client n'a pas laissé de commentaire.

Ryan R. le

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Le client n'a pas laissé de commentaire.

Julie G. le

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Billing system is horrible. I have billing issues each time I have worked with Uhaul. Also seems like there is always long waits and short staff. I was charged double for a 24 hour rental that I was returned the same day I picked it up. I have rented several trucks and each time there is system issues. Time for an upgraded system!

Thomas H. le

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Le client n'a pas laissé de commentaire.

Bree C. le

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I used the app on the phone to avoid “lines” and “wait time”. Plus when making my reservation there was a push to use it. Once I was there, I was able to locate the truck and then next step on the screen advised to head in skip the line and get the keys. Well, there was 1 person checking out and I had to wait for them to finish processing the person in front of me along with that clerk going and retrieving the customer rental truck. When it was my turn, they weren’t able to find the keys. What should have been quick took almost 45 minutes. Would not use the app again unless I was renting outside of business hours.

Sandra L. le

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The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.

Daniel D. le

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Took 1/2 hr to check out

Christopher B. le

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When we set up our reservation we told the rental company we wanted to pick it up at 7:45 pm on the25th and return it the 26th at 7:45. When my husband picked it up I then got a text message saying it needed to be returned at 7:45 am...13 hours later. I ended up having to call customer service and talk to 3 different people to get it fixed.

John R. le

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Have your brakes etc.better maintained.

Kevin C. le

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Only one person staffed on a Saturday afternoon. Doesn’t seem logical.

Donald P. le

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slow service -- not enough staff

ALLEN V. le

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Back to them if we needed another one

Matthew D. le

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Return instructions would help. New employee didn't know what to do.

Cheryl G. le

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ended up spending over $100 renting a $20 truck, Nathan is very rude & does not care about the problem! Chia is a good guy & actually tried 2 fix the problem.

joanne S. le

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Nothing. Everything was amazing and the customer service was great!!

Michael D. le

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Le client n'a pas laissé de commentaire.

Kim M. le

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Drop off was just as easy as pickup. No hassels and quick.

Martin K. le

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Nice clean facility with knowledgeable and friendly staff.

John D. le

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The agent messed up information on the rental form and I got calls from the wrong drop off site. The original site where I made the reservation, however (Packerland in Green Bay) was VERY helpful in fixing the issues!

Robert G. le

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Le client n'a pas laissé de commentaire.

Della M D. le

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Very efficient staff.

Glen F. le

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Le client n'a pas laissé de commentaire.

al V. le

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Le client n'a pas laissé de commentaire.

Kirk W. le

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The truck smelled (smoke) horrible and the steering wheel was sticky. On top of that, instead of the gas tank being full it was over a quarter empty. I will never use UHaul again.

Michelle B. le

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Le client n'a pas laissé de commentaire.

Linda T. le

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Le client n'a pas laissé de commentaire.

Jeremy S. le

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When my wife called for pricing the general manager answered and was not very helpful and had poor customer service skills. When we came to rent the dolly the guys were helpful and mentioned the the general manager was no longer employed with them which was a good decision based on our experience with him.

Mark F. le

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Customer service was great. Thank you.

Debbie O. le

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When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d

Raul G. le

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Le client n'a pas laissé de commentaire.

eric P. le

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Le client n'a pas laissé de commentaire.

Dan B. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Jean F. le

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No issues here, the person who helped us was great.

Peter V. le

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The staff at the time of check-in was incompetent and messed up my reservation even after I corrected it several times. The equipment was filthy and damaged.

Carl V. le

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Very helpful staff and convenient hours.

James H. le

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Your software system is terrible. Had to wait extra 30 minutes because system kept locking up, resetting, and not allowing payment. Staff tried both their phones and company computers and had the same issues on each. Staff was excellent and frustrated and were we. If we had been in a line of customers I probably would have walked out as the staff has similar issues with other customers ahead of us. Fortunately we walked in and were the first in line.

Brian B. le

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Make you check your odometer...They charge me 52 miles and it only cost me $12.18 to fill up...YOu do the math??

Jennifer H. le

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Great job

Stephanie C. le

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Your staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.

Paula T. le

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One bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!

robert k. le

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Thanks

Andrew S. le

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Incredibly clean, dry, and secure

Taylor P. le

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I had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩

Roxanne M. le

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When I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you

Della M D. le

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Very professional.

IChung C. le

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I have used U-boxes now several times to move family members. Very convenient and reasonably priced.

Andrew S. le

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Clean, well-lit, secure facilities

Nicole G. le

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There were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!

leonel c. le

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The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.

Caitlin D. le

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I would definitely recommend this storage facility to others.

Paul G. le

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Friendly staff, super clean!!

Trish B. le

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Would rent there again , or contact them if I were to move and needed a truck.

Gail K. le

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Zach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!

Yvonne D. le

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I stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you

Mandy J. le

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The guy that helped me was wonderful!

tracy s. le

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There was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio

Cheryl J. le

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The only concern was the day I moved out of the storage unit the door opened without using the card access.

Patrick R. le

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Staff very friendly and knowledgeable - definitely would recommend to a friend

Bryan M. le

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Well kept & managed

David D. le

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UBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.

Darin O. le

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If We Need A Storage Again We Will Come Back To U Guys Again.

Colleen K. le

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Very happy with facility and service

Andrew W. le

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Amber M. le

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We told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also

Gary S. le

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Facility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.

Margaret D. le

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The facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.

Atalie M. le

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Great customer service

josh y. le

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Excellent help with moving options. Glad I went with them.

Kathleen T. le

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Both of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!

Trudy L. le

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I was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.

Brianne W. le

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Everything was easy from start to finish

Michelle F. le

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They bill even after to close... took me over a month and reporting to BBB to get them to stop billing.

Elizabeth K. le

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Wonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Thank you!

Jessie L. le

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N/A

Luis S. le

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The staff is very helpful, and friendly,

Craig K. le

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Great facility! Highly recommended.

claude r. le

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Staff went out of their way to allow me 24 hour access for the moving day Thanks

doug n. le

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Jenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson

Debbie G. le

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THE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!

walter b. le

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Luke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.

kathryn n. le

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Luke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Thank you.

Jeffrey L. le

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Had U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!

Eric E. le

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The facility is very clean and well-maintained.

Jeffrey M. le

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Nice facility...nice people