Customer Reviews for U-Haul Moving & Storage of Delta

Évaluation :

5

Thanks again for the quick and easy experience!

Évaluation :

5

Very helpful

Évaluation :

5

everything was smooth the return was flawless

Évaluation :

5

All good

Évaluation :

5

All good!

Évaluation :

5

The person at the front desk was awesome.

Évaluation :

4

The trailer was full of holes. I used it to move my personal belongings across the province and many of the things were wet and frozen because it was -15. I'm honestly surprised the trailer didn't fall apart and leave a trail of pieces and my belongings across the province. And for the price I probably could have bought a trailer and then sold it. Never using Uhual again

Évaluation :

5

The staff was very helpful and friendly. Really happy with how easy the move in experience was

Évaluation :

5

Thanks

Évaluation :

5

There was no lightbulb in my unit, which was okay because usually the light from the hallway was enough, but there was an occasion when I came to get something out of the Inuit and the light was out in the hallway as well as. I needed to use the flashlight app on my phone to see anything in there!

Évaluation :

5

the overall experience was fantastic, with wonderful customer service.

Évaluation :

5

Nothing to change. Booked a furniture dolly and was there waiting for us. So nothing bad to say

Évaluation :

5

Staff was very friendly and professional. Only problem was one wire on the harness was cut and shorting out. Luckily I had a utility knife and electrical tape to re-attach the wire. All my signals worked after I repaired it.

Évaluation :

1

The customer service is not accurate to give me the details. And he is not that nice and approachable. He give me the wrong amount and I surprise the deduction is not what im expecting

Évaluation :

5

You should have more dollys in store for rent.

Évaluation :

5

Oui

Évaluation :

3

Change the spark plugs on the truck it has a misfire need maintenance

Évaluation :

1

I received a message couple of days before pickup date that couple of dollys and packing pads were not available at the pickup location. Very disappointed at the beginning and more frustrated when I found my truck was not arrived yet and had to wait almost two hours. Truck was very unstable and trembled a lot while driving from Burnaby to Calgary in more than 14 hours even it was around 10~11 hours driving distance. Truck could not speed uphill(less than 40km/h) and shaked downhill or high speed. It seemed not maintained at all. They rent truck to new customer right after previous customer return it. I was almost dead and experienced worst truck in my life. I will never recommend renting truck from this place.

Évaluation :

4

Mitu at the office is very helpful.

Évaluation :

5

Staff was very efficient and friendly

Évaluation :

4

.......Upon releasing the vehicle to the customer I think if the employee were to accompany the customer in person to the location the vehicle/equipment is located.........as opposed to just pointing out to where the vehicle is on the lot might be nice, also any previous damage sustained by the previous customer could be noted by the employee at that time. Just a thought. Besides that I found the people to be pleasant and welcoming to deal with. I always go to this location when I need to rent a vehicle as it's close to my residence.

Évaluation :

5

Employee in office was extremely helpful.

Évaluation :

5

Nice employees fast and informative!

Évaluation :

5

Very polite , and helpful , and knowledgeable.

Évaluation :

5

Friendly, professional staff. Was in and out VERY quickly.

Évaluation :

5

Moving can be a very stressful time…I showed up at the U-Haul office with many questions…more than once. Staff was so patient, kind, friendly and helpful every time. The move went so smoothly and the cost was MUCH more reasonable than hiring movers. We couldn't be happier. Thank you so much! 5 Stars from us!! ⭐️ ⭐️⭐️⭐️⭐️

Évaluation :

4

Was generally satisfied with the outdoor rv storage… except that my unit was broken into once and stuff stolen…but because of lag time in discovery the camera evidence was lost and nothing happened. By and large it was a pleasure to deal with the staff and I would recommend this facility wholeheartedly. Thanks Christina and staff. Naz

Évaluation :

5

This location is always good

Évaluation :

4

Mobile checkin process takes too long

Évaluation :

5

Very friendly and efficient.

Évaluation :

4

I appreciated the fast and friendly service.

Évaluation :

5

The person before me who rented the car hauler trailer definitely had a vehicle with the oil pan leak so it wasn't completely clean, but they didn't give me an issue returning it for cleanliness so that's good, and didn't matter to me how clean it was. However, the right rear tire had only 30 psi and the other 3 tires did have 65 psi so once loading a vehicle on, i thought I had a flat tire. Halfway during the trip the right rear turn signal/brake light stopped working and on the 3rd day, the brakes on the trailer started grinding.

Évaluation :

5

Nordel store is awesome the staff is top shelf I always go there even when it’s not convenient

Évaluation :

5

That's my favorite Uhaul location due to the very kind and caring customer service. I've been coming here for at least four years consistently. Thank you girls.

Évaluation :

4

Lower prices

Évaluation :

2

We reserved the u haul months in advance at a location that made sense. To simply get an email a couple of days before saying hey you now have to drop everything and drive an hour each way in traffic to get the truck was a bit blindsiding.

Évaluation :

4

The vehicle has electrical issues. During the driver door opening, can feel weird electric shock at the door edge, happens all the time while opening the door after the complete stop.

Évaluation :

5

Good experience overall

Évaluation :

3

Poor service. Padlock was not taken off the back of truck causing an extra trip back to the rental location and added stress of already being late. Very poor fleet management. Vehicle was very dirty from the outside and did not drive well; it clearly has transmission issues. Would not recommend.

Évaluation :

3

Truck was smelly like sweat, dirty steering wheel and seats. The back of the truck needed to be swept out and the floor was full of black marks that rubbed off on my furniture. The truck was in need of service. The person at the location said they are serviced when something happens. We got it to my house to load and it was revving high. We had to wait 4 hours for a mechanic to come. The oil was low and he said it was in need of an oil change among other work that it needed. He asked is we had road side assistance and we may need it. This was not reassuring at all.

Évaluation :

5

Keep up the good work,..the customer service person was very helpful,..friendly and professional,.. thanks.

Évaluation :

4

I shouldn’t have had to bring back the truck to the u haul on 2076 enterprise as my u haul locker was is in west Kelowna.

Évaluation :

5

The team was wonderful. Meto ("me too") was really great.

Évaluation :

5

Assistant manager was awesome. She helped me tremendously went out of her way to accommodate me would highly recommend her wherever she works.

Évaluation :

5

I was most impressed with the young lady at the counter. Knew everything that I asked very well and spoke confidently and was very good at making me feel comfortable with my things being stored at this location.

Évaluation :

5

Have a minimum of 2 people on staff always.

Évaluation :

1

The person, Mithou at the drop off location told me not to worry that there was a glitch happening with my contract number because I had to change my drop off location and it still had two drop off locations that would not let her close my file. She advised me that she contacted her supervisor and made her aware of the situation and that her supervisor advised her to contact a call center which she did and I was in their office for almost an hour waiting. Mithou and I agreed that I would drop off the trailer That was empty. And I took a bunch of pictures to prove it. And she still had to put more air in that tire that I had to spend every day of my trip filling up air and that was an extra week off my travels as they could not have a location that had the same tire to replace it. She told me that no charges would be made but today I found $861,2 pending transaction in my bank. And all she told me was to call back on Monday that it would be resolved on Monday. I had made a claim to have the fees waived from July 26th to August 2nd. No one contacted me back. She had no clue what I was referring to. You seriously need to have your people better trained and knowledgeable because they're giving wrong information. And I will at the full extent of the law ask for compensation if my funds pending are not cancelled by your organization on Monday, August 19th.

Évaluation :

5

They are ALWAYS great here!

Évaluation :

4

Great experience... fantastic staff. Helpful, courteous and pleasant.... I forgot my credit card at the store, I received a courtesy call letting me know of the fact and that my card will be kept safe...which it was. Well done K

Évaluation :

1

bad at giving direction. wasted my 1 &1/2 hr

Évaluation :

5

The individual storage units could be better lit with more than just one light bulb. Otherwise, the facility is well maintained.

Évaluation :

3

I assumed a paved RV lot out back or something a little better maintained but it still did the job and was plenty of space ti work around a vehicle.

Évaluation :

5

No complaints your staff are lovely and work hard for you . All around great experience. Merci

Évaluation :

5

Excellent service and communication. Great pricing. Thanks for making the move easy and convenient

Évaluation :

1

We booked a UHaul truck on 15 Jul 2024 with a pick-up location and drop-off location. I live in Surrey and we need to move from Vancouver Island to Surrey. A day before pick up, UHaul changed our pickup location which was way out of way but they ignored my request. 2 hours before pickup, UHaul changed pickup to 3rd location which was in another city, I protested but they won't listen. On top, they insisted me to drop off the truth at the location they wanted which I never booked and it's way too far to waste the gas and extra miles which they can charge. My point is UHaul scheduling Deptt has no courtesy to compensate the inconvenience to customers rather they bumped my pick-up location 3 times and bullied me to drop off at the location they wanted. Very bad experience.

Évaluation :

4

Thxs U Haul team !All good service from Start to Finish 👍🏻😾

Évaluation :

5

Provide parking for customers

Évaluation :

3

Allow open trailers to be returned at any U-Haul location

Évaluation :

4

Good customer service

Évaluation :

4

Windows and mirrors were messy . I drive highway trailer and trucks always clean the windows and mirrors before you start a trip. That's the main thing on a truck. You have to see behind you.

Évaluation :

5

Great experience, associate was very helpful in making sure we had everything we needed.

Évaluation :

5

The wind screen was very dirty when we picked it up. I think it should have been cleaned before renting out again. That was the only improvement I would suggest. Excellent location. Very friendly lady who helped us at the front desk.

Évaluation :

5

I was incredibly impressed by Mithu R. Her exceptional assistance made the process seamless. Mithu went above and beyond. Her professionalism and dedication to customer satisfaction are truly commendable. Thank you, Mithu, and U-Haul, for an outstanding experience!

Évaluation :

5

very helpful and kindly staff members

Évaluation :

1

I put in more fuel than what I should have. I put in $20 more that what I should have. Upon returning, I told the person at this location that this is what has happened. She told me that we can't refund you the fuel amount. I said it clearly says in the contract that if fuel level is below the targeted level, U-Haul will charge me $2,18 per litre and service fee. It should work both ways, if I have fueled more then needed that I should be reimbursed. I'm still waiting for the manager to call me on this issue. I do not recommend this location. Very blunt customer service experience.

Évaluation :

5

We had Excellent service. Very clean store. We would recommend this location.

Évaluation :

4

Really fast service and friendly. Super fast to prep the truck even though they had minimal warning due many to issues with u haul.

Évaluation :

1

Very poor and out-right stealing of my money. Will report illegal charges to my bank

Évaluation :

2

no dollies available despite booking, and last minute booking changes

Évaluation :

3

It was smooth great customer service - friendly and efficient

Évaluation :

1

Vehicle which I received it was not going on 100 km , and road designated speed was 120 km per hour, And when it was going on uphill speed reduced from 100 to 80 or 70, And consumed very heavy gas

Évaluation :

5

Staff great in customer service.

Évaluation :

1

customer service is very poor , long wait time in you 1-800 -help , 2 hours waiting time to get through just to talk to customer representative, I will try other rental competitors such as Budget, recommendation of uhaul to friends is a joke, your service sucks

Évaluation :

3

There was no light bulb in the unit. Renting the first storage unit was a nightmare. Went into the office to rent a storage unit, and was told there was not one. Left and looked online and there was a unit available. Called to inquire about it and was told it's available and to book online. Also asked staff about the free month storage....was told to call. And since I'm at it, my entire experience with U-Haul as a whole has been terrible.

Évaluation :

5

All great experience. Not sure if there is a way to get a copy of my receipt for 1 set of M boxes & 1 set of S boxes I purchased. I have lost my receipt and need it for work.

Évaluation :

3

The storage unit itself has no lighting. Very hard to see what was in my Unit. The other disappointment is not getting back any fees for the Unit being I had 11 days left. Should have been prorated p

Évaluation :

5

Every time I required assistance from the office staff, I felt they went above and beyond to listen to my needs and accommodate my requests. I will definitely consider returning to this storage facility if the need arises again.

Évaluation :

5

I wish there was 24 hour access.

Évaluation :

1

I went into the office and inquired about a unit. I was told there was only an RV spot. I drove 10 mins away, checked online and there were 2. Called and was told to book it online. Did that, drove back and was told they had become available after I walked out. It wasted my time, my gas, and stressed me out more. Is this your normal practice of business?

Évaluation :

5

I've been using U-Haul for a great many years now, not just for storage but for vehicles as well. I would highly recommend this location. They are friendly, helpful, respectful and very professional!!

Évaluation :

5

The facility and staff met our storage needs well. We'd use them again in the future if needed.

Évaluation :

5

The best storage I have ever been to. The staff were friendly and hard working. Ever ready to assist . Thank you all. I miss all the staff at the storage . Merci

Évaluation :

5

This is absolutely the best uhaul location, I've ever been too. Fantastic location and service. Customer was Fantastic. The lady was Fantastic. I have rented many times. From many locations. I am a hearing impaired individual. She was lovely and took the time I needed. I Felt extremely confident in this location. Wonderful place. Very nice units. I previously booked an out door unit in Kamloops I was treated so rudely and poorly right away. I was shaking so badly when trying to write down information, he was soooo Ruid. I couldn't even bother telling him, I am a hearing individual, so I wrote whatever on the form, because I was really bothered by his rudeness. It was uncomfortable. Merci

Évaluation :

5

Merci.

Évaluation :

5

Thanks for always there when I need you! Affordable and convenient!

Évaluation :

5

I was impressed at how well organized the process was to rent the storage space. No stress involved!

Évaluation :

4

Just the cost. $160 per month just seemed a little excessive for a 5x9 unit. That's really my only "complaint" And not really much of a complaint as an observation. Not a single time was I ever concerned about the safety of my belongings and that sense of security may well have been worth the cost. Thank you for just about a year's worth of storage.

Évaluation :

3

Overall the people were great to deal with. But when someone is allowed to fill your vehicle with garbage without anyone knowing or seeing, I wouldn't say it was secure. But the manager was nice enough to let me use their garbage can to get rid of it so that was nice and very helpful. The rest of the complex is spotless. Just the vehicle area in back seems to get forgotten about but still gets charged the same amount regardless.

Évaluation :

4

I have been served very well by U-Haul at this location for many many years. Only complaint I have is that there were continuing to be little mouse droppings inside the shed, and I understand how difficult it is to keep those little creatures in check… Otherwise everything was excellent.

Évaluation :

5

The staff are awesome. Cheerfully help you no matter how small or large your problem.

Évaluation :

3

Was delayed inside, agent in-store was constantly asking manager via cell phone questions but eventually got organized. Thanks

Évaluation :

1

I rented a 26 foot one way rental to Vancouver Island from Delta and was made aware verbally and by printed advertising about a free month rent on storage. I was moving from Richmond to South Surrey. I chose to except the FREE MONTH rent on the storage through the U-Haul app which is being encouraged by your company.The free month rent was authorized by the App .I was not contacted by the Delta location or notified by the App of any change to this offer. I rented another truck from Richmond U-Haul and arrived at the locker to be told they decided not to honor this.This would not have been my chosen location to store my belongings as it is a distance away from my home. The manager of the location has admitted that a mistake was made by not notifying me of the cancellation of the FREE month rent but has refused my email request to cancel the charge. I feel that this is false advertising and the fact that it was accepted and authorized by the App I am entitled to a refund.It has cost me more than if I had rented a locker closer to my home.

Évaluation :

5

The manager at this location was really helpful accommodating our needs providing us with a bigger storage unit that we were so grateful for. Just the light inside the storage unit was inoperative making it a bit difficult to see specially at night but not a big deal. I hope it get fixed soon so the next customer won't have any troubles. Other than that, a 5 star experience with a customer satisfaction orientated staff. Fortement recommandé!

Évaluation :

4

Elevator was broken on move-in but resolved promptly and working when we came back.

Évaluation :

3

The elevator was broken when we moved in.

Évaluation :

5

Helpful staff made the experience easy to navigate and stress-free.

Évaluation :

3

Some of your staff is totally useless and are hard to deal with...other staff are great

Évaluation :

5

Excellent service from the girls , here at this location never had any problems since iv been renting trucks n storage.

Évaluation :

5

Moving in was a breeze. I was impressed with how clean the facility was

Évaluation :

5

We had our furnishings in storage for an extended time, and this UHaul facility was very clean and accessible, and our belongings remained safe and secure. Always very helpful and professional.

Évaluation :

5

Rented a large drive up locker for about 7 years. Service was great and would recommend.

Évaluation :

2

For someone who has never needed an outside storage space and therefore wasn't too happy about using one...U-haul had the lowest rates, most accessible hours, no hidden fees or limits and moving in was utterly user friendly! The staff was knowledgeable and made you feel Welcome. I left feeling Very Happy and like "That was it!?" Lol I would highly recommend!

Évaluation :

5

Great service

Évaluation :

5

Overall a great experience. Very convenient location . Very clean and well run facility.

Évaluation :

5

Awesome customer service!

Évaluation :

1

The security gates are open more than they are shut, and this isn't a recent development, it's happened for the entire time I had this storage unit. Everything I'm about to mention has happened on Uhaul property, *inside* the gates where things *should* be secure. I've met people wandering on the property who were clearly under the influence of some illicit substance and clearly not customers there. Many times I've seen drug paraphernalia (needles, pipes, butane cans etc.) dumped on the property. I stored a travel trailer there and the propane tanks were stolen. When I mentioned this to the employees, they shrugged and said Uhaul had no liability and that storing my trailer there was the same as storing it in a field. To all this I ask, "What was I paying for?" Gates that aren't secure, property stolen, dangerous people and drug materials on the property? If I could have, I would have moved much sooner.

Évaluation :

5

very happy with Delta U-Haul for over 30 yrs all staff very helpful

Évaluation :

5

The storage building was always spotless. The floors were shiny clean. There were always trollies available to use if needed.

Évaluation :

5

Evertime I had a question or issue it was taken care of right away. I have autopay setup on my account and the payment csmr out the day I was moving out of storage and the facility was nice enough to reverse the charge

Évaluation :

4

Storage room was not clean, my box spring got some water marks after placing in the storage.

Évaluation :

5

Christine is a gem! Thanks for good service!

Évaluation :

5

Satisfactory experience Highly recommend to family and friends

Évaluation :

5

Efficient service and friendly staff. Excellent and UHaul storage in one I highly recommend to my family and friends. Thank you for the service you provide .

Évaluation :

5

I was lucky I got the truck I wanted from the location I wanted and at the end of the day a locker was available for me! Everything went like clockwork! Thanks folks!

Évaluation :

1

I was advised by uhaul headquarters that I was eligible for a free month of storage utilize at my convenience within a year from June 2022. I received it in writing via an email and when I went to use it I was denied by your location despite having the email indicating so. Your location charged me in a very vulnerable situation and there was zero empathy or compassion from your agents. I have been using uhaul for over 25 years in different locations and the past 3 interactions have been an absolute deterrent to using uhaul ever again. The right thing to do was to honor the email from uhaul. Also your agents forced me to buy a round lock where that is not proper policy. As long as I had my own lock it shouldn't have mattered. The response from this location was it was for my own protection of the contents of the init which is not your decision and does not align with the policies of uhaul. And finally the sign on the outside of the store indicated 84,95 for a 5x5 and I was charged more because they did not take down the sign. That is false advertising. Overall I am very disappointed by the service of your uhaul location and staff.

Évaluation :

5

Staff was friendly and knowledgeable, good job keep on keeping on

Évaluation :

5

I enjoyed the experience and service received from all staff members who worked effortlessly to make sure everything worked smoothly. Especially at times when I had a courier of supplier delivery. they were there to receive the item(s) then notify me of the arrival. Thank you Christine and team.

Évaluation :

5

Staff are excellent!

Évaluation :

4

Staff was helpfull and friendly

Évaluation :

5

I have used this storage facility in the past, I did not hesitate to use it again, and in the future. Always clean, well lit, organized, and convenient in location to highways in different directions. Staff were always courteous and helpful.

Évaluation :

5

For 5, I’ve seen cockroaches within facility and inside unit

Évaluation :

4

nothing can be perfect. I would say if the entering hour could be 24 hours would be great. and above my unit there is water dripping outside at the door.

Évaluation :

4

If there is a waitlist system for the storage unit would be great. The online storage availability isn't accurate. The reserve system isn't a guarantee, it makes more sense if the reservation could hold certain period, otherwise it would be forfeited.

Évaluation :