Évaluations des clients U-Haul Moving & Storage of Delta

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Delta

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MUKHAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy B.
Évaluation :

My reservation was for 11 am Saturday. There was a troublesome customer there when I got there. I finally got up to the counter to process my reservation at 12:45 am. Not the direct fault of the employee on duty as your printing equipment was malfunctioning and that was a part of the issue with the other customer. The employee on duty was overwhelmed and didn't receive proper support and backup from her superiors. That was the first problem. The second problem was that I was NEVER told there would be mileage charges. I was charged an additional 31 in mileage fees. Last time I rented a vehicle all charges were included in my quoted price. I DO NOT LIKE RECEIVING NASTY SURPRISES OF ADDITIONAL FEES!!!!! Do not think I'll be using u-haul again. I should had it explained to me prior to renting there were mileage charges. I spoke to a booking agent when I arranged for the rental. THERE WAS NO MENTION AT ANY TIME, DURING ANY OF THE THREE CONVERSATIONS I HAD WITH ANY U-HAUL EMPLOYEES OF ANY MILEAGE CHARGES. I found out about the charges when I returned the vehicle. Very unhappy! Feel like I was scammed and I should be given a refund. I never received a detailed receipt. The van rental was supposed to be $19.95 a day. I paid over $80 dollars! Pretty scummy!

Harnake B.
Évaluation :

The service was good at this location. However, we didn't noticed but the tires were pretty done. We had 3 flats on our round trip!!! 2 on one side and 1 on the other. Had to spend 2X18$ to fix them. The last one, we couldnt stop anywhere because we were in a very dangerous spot in the mountains in a snow storm so we rolled until we reach a uhaul location in Hope, BC. Not a very good service and not helpful at all. I had to look around to find a garage open ( almost all were closed since it was 4-5pm Sunday January 3rd) to be able to change the wheel since I had a spare that fit exatcly but did not have the proper socket size for the trailer wheel bolts. Not happy about my experience. Hope to receive credit for the trailer and something to compensate for the extra money I spent.

Kim C.
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Le client n'a pas laissé de commentaire.

kristen S.
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The self serve ap was the pits It takes photos that are too high res to load (and my data plan is tiny!) and after a couple of tries tells me that there is insufficient memory. I even tried reducing the res on my phone but I think it is controlled by the ap. The agent behind the scenes kept asking for new photos to be loaded, because they were very picky about what actually made it through, but they only talk to you via chat, and I did not realize that chatting with an agent was required with the ap, it did not say so anywhere, so I had an unexpected chatbox open that I thought was spam at first.. It is hard to realize what they wanted using cryptic 4 word chat texts. After a few rounds, they suggested deleting ALL my history and cookies. First, its a cell phone so I don't know how, OMG you expect all your customers to know this stuff? and second it is a cell phone so I actually don't want everything on web pages fast access deleted. It is very hard for me to retype everything into my phone, takes a long time, and can't be done while a passenger in a moving vehicle. I have never had this memory issue before, so it is Uhaul ap specific. The ap was slow to load and transition between screens, and weird pop ups kept coming up (slowly) so when I touched "enter" It would sometimes touch a popup that had just appeared. It kept defaulting out of the ap to the home page (such as after I hit enter on the photo memory issue popup) and I thought I had to start over each time, even though I had just spent 15 minutes entering info, (but it went back to the missed step when I restarted the pickup, but I was worried / confused/frustrated at that point.) Then for check-in at the end of the day, the final "step 5 of 5" was done, including loading the photos as before but with only one photo membory problem, and I hit "continue" but did not get any confirmation page, just back to the home page -- did it return? did it not? Who knows? I ended up needing a person both times, after getting almost al the way through that horrible ap to the last step, and wasting a lot of time. Ugh. FIX YOUR SELF SERVE AP!

Sofen T.
Évaluation :

Really professional team with knowledge and understanding. Great customer service. Happy new year.

Andrew B.
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Le client n'a pas laissé de commentaire.

CLAYTON N.
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Le client n'a pas laissé de commentaire.

donald b. | Expérience générale |
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Would recommend to family and friends

Robert S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Justin T.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Driver's license photo request app doesn't work properly....also why can't there be info stored on file?

Graham F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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To ensure that the trailer does not leak. Water all over our newly purchased items for our new home.

Eric E.
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Le client n'a pas laissé de commentaire.

Mitchell L. | Premières impressions |
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my 22nd year at this location I have had my ups and downs with a few of managers but the staff now are great very nice helpful people

Dave H.
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Very Efficient

NATHAN R.
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Le client n'a pas laissé de commentaire.

larry S.
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Le client n'a pas laissé de commentaire.

Cheryl D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Baljeet S.
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The cabin smelled very bad

sukhvinder singh n. | Expérience générale |
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Le client n'a pas laissé de commentaire.

dalmar X.
Évaluation :

She was unprofessional and unpleasant

Brandon B.
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There was garbage in the cab and the inside of the windshield was disgusting. Looked like somebody threw a drink at it. Also, never receive any sort of guidance on how to estimate fuel. Looked through the emailed contract and couldn't find anything. This should honestly be post IN the vehicle.

VANCE S.
Évaluation :

Quick and Painless

Hamed A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

HAMED A.
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I rent a 20 feet truck on 29th October when I returned the car the representative asked me to leave and he will send me the contract immediately but he sent it after few hours. Also, I noticed that they deducted two times one time the amount of $172.30 and the second time $99.53. I think he was a new staff as I dodnot see him befo

Peter N.
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Le client n'a pas laissé de commentaire.

John M.
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Ensure the phone is answered in a timely manner. In my attempt to register, the computer program would not accept my vehicle for the trailer I wanted. I phoned the Nordel location, was put on hold for 15 minutes then I was cut off. When I phoned a few minutes later I did receive a person.

LOWELLGLENN R.
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Issue a receipt!!

Frank B.
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Le client n'a pas laissé de commentaire.

Chris L.
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Le client n'a pas laissé de commentaire.

Jonathan C.
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I'm not sure what the staffing situation was, but when I was there at 10am on the last day of the month, I only saw one employee. Seems like a lot to do for one person.

rahesh P.
Évaluation :

The service was very unprofessional and the attendant was very rude advising the wrong information since all the information is log on your data base profile . Please if anyone can call me directly to discussed. I can be reached at 6046490357. Thanks

SANJIB D.
Évaluation :

Fuel showed full on paper but when leaving it was below "f". Tim hortons wrappers in glove compartment. Mileage was inaccurate. 2 people ahead of me in line but wait time 45 min is ridiculous. What is the point of doing reservation and fast track if I have to wait in ridiculously slow lineup. This is 2020 figure out a better system. There are these things called computers... zero respect for the time of the customers. I will use a different company next time. Unacceptable level of customer service.

AMANDEEP B.
Évaluation :

The customer service was very poor. She did not put the furniture dolly in the truck even though she clearly knew about it.She appeared to be angry during the whole time I had to interact with her. I had to wait over 30 minutes in the line up when I came back to pick up the dolly. The worst part was that I could not get the two wheels furniture dolly because there was none left by that time. She just gave me the four wheel dolly and that was useless in my moving.

patricia m. | Expérience générale |
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We had the rental for about 2 1/2 years and had no problems what so ever. Loved the secure access and cleanliness.

Steen L.
Évaluation :

Quick and easy.

Shane A.
Évaluation :

Blankets were completely missing from the truck. There was no option in the online app to add a comment that they were missing. Also, the U-Haul app is glitchy. It will not allow me to upload pictures. Had to upload via internet browser.

WAYNE N.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Ian M.
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Le client n'a pas laissé de commentaire.

KAILEY C. | Expérience générale |
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Terrible customer service. Left several msgs with manager, Ashly, she never even called me back. Don’t waste your time!

Matthew D.
Évaluation :

One corporate uhaul location in Prince George instead of a multitude of franchise locations in Prince George would greatly improve the experience. The 26' truck I rented was over a decade old and in poor condition. It was outright scary to drive fully loaded on a long highway trip. Please retire old units or properly service them as a fully loaded 26' truck especially with a car hauler behind it is dangerous to others on the road especially so with relatively inexperienced drivers.

jasvinder R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl D. | Premières impressions |
Évaluation :

Thank you so much!

PAWANDEEP V.
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Great customer service, very helpful. Did not have to wait at all, truck was all ready to go. Facility and equipment was clean. Overall, a great experience.

Sean M.
Évaluation :

Nothing

Joanne d. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Daniel L.
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Le client n'a pas laissé de commentaire.

arin w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Veronica S.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

RYAN M.
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Le client n'a pas laissé de commentaire.

francine O.
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Le client n'a pas laissé de commentaire.

Bojan P.
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Le client n'a pas laissé de commentaire.

LINDA O.
Évaluation :

There was some confusion on pricing, good thing we had a copy of the contract, the agent was helpful but did not want the discount attributed to her billings, if we had not had the contract with us (e-mail) it would have cost us an additional +/- $500, the agent handled it well.

Ali M.
Évaluation :

The worst ever، All van are so do so dirty smells like shit, sheep! No one sanitize the car's for sure be aware of ( Corona virus) No sign of anything clean at that place There is a girl working there she is so rude and bad and disrespectful, For sure never using this service or recommend to anyone

WARREN U.
Évaluation :

Le client n'a pas laissé de commentaire.

Clive W.
Évaluation :

Le client n'a pas laissé de commentaire.

SPENCER F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stephanie P.
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Le client n'a pas laissé de commentaire.

CHECK L.
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Le client n'a pas laissé de commentaire.

Ranjit C.
Évaluation :

Need a stock of stripes, connector for trailers ..

Alexei K.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLE B.
Évaluation :

The gentleman who rented us the equipment was very kind and courteous. He answered all our questions and explained how everything was to be when we returned. All in all a very good experience. Thank you for a job well done!

Golmehr J.
Évaluation :

I placed my order for another location which was so close to my home. But just 1 hour before picking-up the truck, I was called that your truck is not available for that location. I was completly nervous and it was like a shock and made much inconvenience for me. I am not satisfy with your service and the stress that you had made for me.

RICK S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andria P.
Évaluation :

More parking solutions out front. Always seems too busy. But really not a complaint

Eduardo F.
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They charged me wrong. It was fixed by a customer service agent in Vancouver that was very rude. Terrible experience overall.

STEVEN J.
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During C-19, it would be better to have a route 'in' and circle around for the 'out' foot traffic. Staff were all good for pickup and dropoff.

LES R.
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Not sure of the young ladies name but she greeted with a great attitude and was extremely nice. Easy drop off and again a great asset to your company.

Connor M.
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Le client n'a pas laissé de commentaire.

Manpreet G.
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Le client n'a pas laissé de commentaire.

kevin C.
Évaluation :

Clean up the rat feces in the storage units

WAYNE N.
Évaluation :

Everything was good

HARWANT S.
Évaluation :

it would be better if U-HAUL adopted a policy of always giving a vehicle with FULL tank of fuel, and have the customer return the vehicle with a FULL tank of fuel, instead of marking the fraction of fuel tank level. Many of the other rental companies follow the FULL TANK OF FUEL policy and it is very CONVENIENT AND FAIR for everyone. Thanks.

Andria P.
Évaluation :

Le client n'a pas laissé de commentaire.

Prithpal S.
Évaluation :

I rent 26 feet truck last week was in bad condition. Every time turn left make big noise out of engine like something dragging on the ground and truck wont start first attempt due to weak batteries. I have to try at least 4 or 5 time self to start the truck. Batteries sign show up every attempt. I reported to front desk the issues i had so they can fix ASAP but response was Management already know about those issues and never been fixed and never pull out this truck out of service to repair properly. Its really dangerous to drive and could cause big accident need to fix the issues ASAP

Patricia R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

Tabata X.
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Tried to use the APP but it couldn't go through. I needed to call the customer service to learn that for this location I needed to use the browser. This could be better communicated.

rachelle E.
Évaluation :

This location and head office is NOT in sync. For some reason the bills differ between the two and we have been OVER CHARGED. NOT a happy customer!

Kirby K.
Évaluation :

No lock on the truck. Good 15' truck, got the job done for a 67 mile move.

Al T.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Gary B.
Évaluation :

Customer service rep was excellent, knowledgeable and accommodating.

MANUELM V.
Évaluation :

Make sure they open according to their office hours . People were there at 7am and the store still closed. Follow your office hours.

Jason C.
Évaluation :

Everything was smooth, Thank You

James R.
Évaluation :

Great experience renting from U-Haul, thank you!

Antoni B.
Évaluation :

Don't make customers go through the check in process at the location AFTER the check in has already been completed online.

Brent B.
Évaluation :

Le client n'a pas laissé de commentaire.

ashley F.
Évaluation :

Great staff! She was friendly, efficient and understanding. However, I do have a complaint for UHaul as a company. It's absolutely ridiculous for a large corporation to staff a single person during a weekend morning with a steady flow of equipment coming in and going out; it's too much work for 1 person to accomplish in a timely manner - which results in corners being cut and long delays (shotty way to run a business, no?). Considering UHaul is so greatly rooted in the customer service industry- would it not be beneficial to staff at least two people per shift?! For everyone's sake... including your staff! 30 minutes in a line up is too long. And I wasn't the only customer waiting. #firstworldproblems Besides the impact this has on the customer, it's totally unfair to your staff. Especially when I'm confident their wage doesn't cover their job expectations.

Wei Z.
Évaluation :

Told me to change my pick-up location on the day of pickup. No apologies or anything. Never coming back again...

Peter S.
Évaluation :

Le client n'a pas laissé de commentaire.

travis T.
Évaluation :

Friendly staff. Truck was ready on time. Everything worked out well.

CHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

Bilal K.
Évaluation :

Everything was perfect

Gurinder C.
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Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Customer Service was excellent they definately went above and beyond. I had initially placed an online order for a 10" foot truck and got got confirmation right after. Unfortunately i received a call telling me that no longer available. So they offered a 15" at a discount price. I initially declined and opted for a Cargo Van instead because if date. A few hours before pick-up I decided to visit them in store at the Vancouver Marine Drive location and asked if any other location could still honour the 15" footer. It took a while but yes, they were ableto coordinate and communicate perfectly with the Delta location. Bemiela and Brad over the phone assured me the best possible wait and made me feel like a VIP. And the front staff along with the owner Michelle in Delta provided excellent service as well. Never have I seen a company coordinate between individually owned and operated locations so perfectly, not only that, it was their effort and pefessionalism that made them stand them stand out. The inly concern I had was the advertised price versus what is charged. E.g., In-town Vs Round Trip which I understand perfectly now, however, that should be reviewed as in this region, in a space of a 40 Km radius I can count 7 or 8 "locations" Vancouver, Burnaby, New West, Coquitlam, Richmond, Delta, Surrey, Langley Should all be the same. I would recommend reviewing as it doesn't make sense to have 3 central locations considered out-of-town all within 20km -Vancouver-Richmond-Delta are all very close. But once again, service was exceptional.

FARMAND G.
Évaluation :

The self serve pick up did not work, very complicated. I kept getting a message that I had no reservation.

Kirk H.
Évaluation :

Good service.

Nadia G.
Évaluation :

The online check-in process was the actual worst experience - don't do it. The in person check-in might have taken 10 minutes per person but the online check-in took three times as long as I would have stood in line to do the in-person.

Gregory T.
Évaluation :

When we tried to update our order via online and later phone, there were issues. Changes stated over phone were not all implemented on moving date causing delay of truck acquisition.

Irene S.
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Le client n'a pas laissé de commentaire.

wade M.
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Le client n'a pas laissé de commentaire.

ORNELLA S.
Évaluation :

Everything was clean except windshield. Service was prompt and helpful. Will use them again.

Douglas R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Larry S.
Évaluation :

Excellent

XERXES S.
Évaluation :

All good

Jordan D.
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Le client n'a pas laissé de commentaire.

Jesse A.
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Le client n'a pas laissé de commentaire.

dave P.
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Le client n'a pas laissé de commentaire.

Heinz K.
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Le client n'a pas laissé de commentaire.

BRUNO G.
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Le client n'a pas laissé de commentaire.

Jude D.
Évaluation :

I ordered for dolly but nothing inside. I ordered for cushion cover for 10 but only half inside

martin c. | Expérience générale |
Évaluation :

Not secure. Will rip you off i am very unhappy with them

BART C. | Expérience générale |
Évaluation :

I left my car for over a year at the storage facility and was in excellent condition when I returned. On the day of my departure (Aug 6) I feel that the employees went above and beyond to assist me. Their flexibility and loyalty is a true asset to Uhaul. Very friendly staff.

JAMES L. | Expérience générale |
Évaluation :

Would liked to have seen a refund for balance of month not used but paid for July 28th to Aug 4. I know I had a prime space according to your staff, and it probably rented out fast. After over 12 years of renting it I thought a few days refund would have been fair. Jim Levitt

SAMUEL B. | Expérience générale |
Évaluation :

Staff was always helpful and friendly.

melissa m. | Expérience générale |
Évaluation :

The lady’s were extremely helpful, quick and kind!! I really appreciated them.

chantel b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ram s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Laurie K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Geoff B. | Online Move In |
Évaluation :

Manager was very pleasant to deal with and you could see that the employees took pride in the facility.

Blue O. | Online Move In |
Évaluation :

Great staff at the location I am using. Outstanding manager.

Karen A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID K. | Expérience générale |
Évaluation :

The service from the girls can be counted on

Tamara E. | Expérience générale |
Évaluation :

The staff was really nice and understanding when I had moved my stuff after office hours

Clayton S. | Premières impressions |
Évaluation :

Ontario Uhaul in St. Catharines on Vine St. told me it is not possible to get a vehicle with mud/snow tires. We nearly crashed with my truck on trailer behind us due to snow and ice.

KEN T. | Expérience générale |
Évaluation :

Good value

RON G. | Expérience générale |
Évaluation :

My locker had rats and mice in it. Wrecked most of the furniture in it. Not to happy with the pest control.

randall h. | Expérience générale |
Évaluation :

Excellent service

Arthur H. | Expérience générale |
Évaluation :

I don't wish to comment. I am not allowed to submit with out one. VERY ANNOYING.

quddus p. | Expérience générale |
Évaluation :

Excellent service & staffs

kenneth d. | Expérience générale |
Évaluation :

Very much better experience dealing with office than my experience about 7 years ago!

Boris G. | Expérience générale |
Évaluation :

I found the staff at Nordel location to be completely indifferent to me. Their attitude towards customer is a care less, take or leave it attitude. I would not recommend this location.

cindy v. | Expérience générale |
Évaluation :

Ashley the general manager was so nice and personable. U don't get that often elsewhere.

Guy A. | Expérience générale |
Évaluation :

NA

ina s. | Expérience générale |
Évaluation :

Thank you, Was pleased how dry the unit was and such secure unit, although entry was easy access for people who were renting. If need arises I would certainly rent from you again. Ina Smart

Cherie M. | Expérience générale |
Évaluation :

The facility was clean and we felt at ease knowing that our belongings were in a secure place. Most of all the staff were always friendly and helpful.

JOANNE S. | Expérience générale |
Évaluation :

There was too many mouse droppings everywhere with the smell of mouse urine. Otherwise a good facility.

renee k. | Expérience générale |
Évaluation :

my locker got broken into twice at your facility.. the staff was extremely rude. there is a massive mouse problem..your security cameras are a joke.. i would rate you a -10.

Kemir D. | Expérience générale |
Évaluation :

Had some concerns. But eventually got taken care of, it’s a Great location.

Nicole L. | Expérience générale |
Évaluation :

No problems and any inquiry I had was met with polite service. Ashley goes above and beyond to assist. Thank you to everyone!

Ron W. | Premières impressions |
Évaluation :

Good job!

TYLER C. | Expérience générale |
Évaluation :

My unit was broken into along with several others. Paying for “secure” storage yet its not secure, and took 2 weeks for them to realize we were broken into. They raise thier rates often too.

Bryan C. | Expérience générale |
Évaluation :

All went well

adrian p. | Expérience générale |
Évaluation :

Great location, good rates, safe and clean.

Mark M. | Expérience générale |
Évaluation :

Really helpful and friendly staff here!

CHIDAMBARAM R. | Expérience générale |
Évaluation :

Keep up the good work

yashar d. | Premières impressions |
Évaluation :

The girl at the counter was so helpful, and welcoming. Really enjoyed having a storage here the facility is also fantastic.

Angel Marie D. | Expérience générale |
Évaluation :

Looking to rent another unit sion, they were great

ELIZABETH B. | Expérience générale |
Évaluation :

The cost of the storage room included a light. The pull chain switch broke, reported to the staff, no repair was made. The light is essential and was part of the original service. NOT YOUR BEST !

Fiona R. | Premières impressions |
Évaluation :

We were greeted promptly and courteously upon check-in. The locker facilities are great! We got unloaded quickly using the provided carts and elevator. All went very smoothly.

MICHAEL C. | Expérience générale |
Évaluation :

Staff are friendly and courteous, clean facility and convenient trucks for move in and out. Kudos to management, stellar experience!

Nicole L. | Expérience générale |
Évaluation :

***

DAVE G. | Expérience générale |
Évaluation :

Staff were very approachable, helpful and accommodating. Friendly, helpful staff/employees makes a huge difference to any service industry business.

allison s. | Premières impressions |
Évaluation :

Had an exellent experience

elizabeth v. | Expérience générale |
Évaluation :

There is nothing more to say.

domenic C. | Expérience générale |
Évaluation :

A suggestion is to have a staff parking area, and a spot to store empty pallets and equipment. Not in front of lockers. Overall pleased with staff and facilities. Will be back if unit size available.

Christina b. | Expérience générale |
Évaluation :

Good service

Darcy M. | Expérience générale |
Évaluation :

Staff was helpful and the unit was well maintained. I certainly will recommend and even use your place for storage if needed in the future.

Diana AKOJ G. | Expérience générale |
Évaluation :

Well done!!

Scott G. | Expérience générale |
Évaluation :

Great service and excellent staff. I was very pleased.

RONALD K. | Expérience générale |
Évaluation :

The staff were amazing, only had 1 issue otherwise would have given 5 stars, there was an epidemic of mice in the lockers, I understand it was from a couple of renters that stored food in their locker

Bryann D. | Réservation |
Évaluation :

Staff is super friendly, GM and AGM are excellent and very helpful.

Rod G. | Expérience générale |
Évaluation :

Would definitely recommend this facility The staff was friendly and knowledgeable

christina h. | Expérience générale |
Évaluation :

as expected

ANDREAS J. | Expérience générale |
Évaluation :

Just time to clean house.

cary p. | Expérience générale |
Évaluation :

The agent we first dealt with was not too helpful, seemed less than enthusiastic. 2nd person (female) was better. We had to call to find a truck that was there in their in your lot. Process too long.

Curtis S. | Réservation |
Évaluation :

Great service!

Christopher P. | Réservation |
Évaluation :

Awesome, kind, and helpful staff!

MAUREEN / TOM M. | Expérience générale |
Évaluation :

Our only unfortunate problem was with an adjoining storage unit. They must have been storing food which is not allowed. This did attract mice. Their mice came into our unit.

Patrick B. | Expérience générale |
Évaluation :

Great service! Thank you for delivery of our Ubox at an earlier time. All staff were friendly and knowledgeable.

RAYMOND G. | Expérience générale |
Évaluation :

Excellent service

Amanda S. | Expérience générale |
Évaluation :

They were very friendly and responsive, answered our questions and returned calls when they said they would. They were by far the best U-Haul location we have ever interacted with! Thank you!

KAREN M. | Expérience générale |
Évaluation :

nothing

barry i. | Expérience générale |
Évaluation :

I would like to see better rodent control.

elisa p. | Expérience générale |
Évaluation :

mouse poop all over my storage unit. I asked the girl who was working if I moved out part way through my billing cycle if I would get a credit back, she said I would buy when I checked out I didn't.

DAN J. | Expérience générale |
Évaluation :

We assumed that our travel trailer was safe, apparently not, I’m on the hook for a lot of money for our loss

Surdel Glass L. | Expérience générale |
Évaluation :

There are mice bait boxes and feces in my storage unit. When confronting staff about being in the unit without permission, it was denied. I know for fact someone entered the unit without permission.

Larry P. | Expérience générale |
Évaluation :

Everything was great except Moving Help.com. We hired two men from anthony heller and they never showed up after he confirmed a month prior by email. We were devastated and had to find someone the fol

sonny Z. | Expérience générale |
Évaluation :

There were mice in the units They pooped over the couch I had Stored I am hoping a steam clean will resolve the Problem

BILL V. | Expérience générale |
Évaluation :

The facility is clean and there are efforts underway to control the mice. Great service.

WENDY F. | Expérience générale |
Évaluation :

The first year I moved in the rates went up two more times. I wasn't impressed. When I moved out I was asked to show my lock. I found this odd. Other than that everything ok.

bradley v. | Expérience générale |
Évaluation :

T

Non reviews have been submitted for this location.

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