Customer Reviews for U-Haul Moving & Storage of Dentsville

Évaluation :

1

I'm on my second attempt at trying to move items into my unit and not being able to causing me to have to leave my items on a trailer until the morning. The first time I came after 10 pm not be aware or told about the 24 hour access option. I then came that next morning to finally put my items inside and when done I went to the front desk to add the 24 hour package onto my contract. And now here comes my 2nd load of yesterday. I came after 10 without any worries because I knew I had just added the 24 hour access that I was told was gonna be an extra $10 on top of the bill. And when I typed the same code in my access was denied once again. I called the uhaul help line and was informed that the package was never added when I was told that it was that morning. So I had to hold on and extend my truck rental once again because of this inconvenience.

Évaluation :

5

Rien

Évaluation :

1

The truck had a terrible ride with constant back and forth jarring whenever I accelerated. Going through the mountains I was fully loaded with a 26' truck and pulling a car behind. Even so I could not get the truck over 40 mph on any incline. The pickup location gave me 30 pads instead of the 50 I requested. They wrote down the mileage wrong (500 miles LESS than the truck had) and told me it had 3/4 tank when it only had 1/2 tank. They did not show me how to turn off the hauling option when the truck was empty, nor did they offer any assistance when I called to tell them the gas was incorrect. The overall ride was horrendous. The seat on that truck felt like the cushion was slanted downward toward the back rest so after our 18 hr drive my entire body hurt. With constant jarring,shaking and struggling this "truck" sure did not "Drive like a van" or "Haul like a truck"!! No one showed me how to use the trailer, so I had no clue about the wheel fenders dropping down, which made moving the car difficult. I will NEVER, EVER use U-Haul for any type of moving ever again.

Évaluation :

5

Pulled up to the green tent and was checked out in minutes by the friendly employee, asked about the experience and made sure that I was completely satisfied. Communication via txt and email worked well for me

Évaluation :

1

Overcharged me

Évaluation :

5

Great professional service

Évaluation :

5

Emile is a very friendly, helpful store owner/mgr.

Évaluation :

4

Only thing that was simple.

Évaluation :

5

Customer service was outstanding, and getting a rental truck very easy! Keep up the great job. Mr. R. Shivers

Évaluation :

5

Pick up was great

Évaluation :

4

Very quick and easy; truck was clean and well maintained. Very good experience!

Évaluation :

5

Received 2 very different final bills

Évaluation :

3

The keypad was not working and the alarm was sounding and no one came.

Évaluation :

5

Excellent customer service today! Thank you

Évaluation :

5

Customer service was excellent, quick and responsive

Évaluation :

2

The vehicle broke down and stayed in my drive way for 45 hours. It was too much back and forth about who and when someone was coming to get it. One tow came and couldn't get the vehicle.

Évaluation :

5

Thank you for helping me to make this transition for my cousin to South Carolina stress free. Everyone was professional. Thanks again.

Évaluation :

5

Awesome facility. Thank you!

Évaluation :

5

They always go above and beyond. Thanks Gerald.

Évaluation :

5

Merci

Évaluation :

5

Good Location for my needs. Easy access to major roads.

Évaluation :

2

not sure where put this information, but my overall experience was horrible. Customer service cancelled my truck without my permission or notice and I spent several hours on the phone trying to rectify the situation while I was already in the location to pick up the truck. I was placed on long holds, transferred and then hung up on. After 3 hours and angry conversation it was fixed, but I had to pick up at another location that did not have the dolly I reserved. I heard the manager on the phone tell the girl helping me if I was "bitching and complaining" to rectify it. Then I was charged for blankets I did not order or receive after I was told it would be taken off my bill.

Évaluation :

5

Awesome customer service victoria and Brittany.

Évaluation :

2

Hire more people first off, one person being swamped doesn't make for good customer satisfaction no matter how good they are. Second we didn't book for the dentsville location we book for the sandhills for a reason. So we are very upset with uhaul as this makes it a third time issues have been had with U-Haul. We are looking into other options for our next rental and considering paying more just to have a better experience.

Évaluation :

4

attendant was courteous but over worked so not much available time with him. had a tough time with connecting the vehicle to trailer and straps came loose during trip

Évaluation :

1

Have better attitudes!

Évaluation :

5

Need to create a bigger location for customers to park bigger vans/trucks. Other than that excellent experience.

Évaluation :

5

I had a reservation at another store. I was informed when I arrived that they couldn't fill my reservation. This in my opinion was very unprofessional and inconsiderate especially since I made a reservation ahead of time.

Évaluation :

2

The truck I rented was smelling marijuana all the way and gave me headache. They shouldn't have assigned the car to anyone if it was smell of marijuana. It was very unprofessional. I kept having headache all day and even at the night.

Évaluation :

5

Everyone was helpful great location

Évaluation :

5

I have used this facility on 3 different occasions and each time they have been outstanding. Very friendly, professional, and competent!

Évaluation :

5

Awesome , group great to work with. Love the positive energy from all employees.

Évaluation :

5

S.O.

Évaluation :

5

The lady at the check in was a pro. Pleasant and professional.

Évaluation :

5

Service your vehicles before renting them out. Send staff outside to check the truck with customers before leaving to premises to ensure customers is knowledgeable of the truck.

Évaluation :

2

Eliminate the online process if you will make customers come inside and repeat the same questions. It was time-consuming, and I could not utilize my vehicle for the total amount of time because of this.

Évaluation :

5

Very quick service. Easiest truck rental I've ever done. Good job.

Évaluation :

1

Lying about milage and gas

Évaluation :

5

Maintain the momentum.

Évaluation :

2

Have better customer service. It's a busy location need more staff.

Évaluation :

5

Great job

Évaluation :

4

Everything was great. The only small complaint was that the steering wheel was slick, from hand lotion I guess.

Évaluation :

5

There's no problem. Timely service and pleasant staff. Over the top customer service. I was in and out. God JOB!!!

Évaluation :

4

i had ordered a 10 foot van. the day before pickup im told the van i ordered from is no longer available at olace of oickup. i have to travel further away to get a 15 foot truck at this location. i now had to uber vs walk/run to. i get you gave me a bigger tricksy no additional cost but im sure there was a bigger cost in gas between each truck. i ended up only going 600 miles and if the 15 foot truck got 15 mikes per gallon and 10 foot got 19 miles per gallon that is a 37 dollar dufferevce and add the uber ride which was 20 this cost me 57 more.

Évaluation :

5

I dropped of my U-Haul early and I have not received a credit. Equipment and service was great.

Évaluation :

1

Poor customer service. Employees and managers alike are more interested in charging extra/ hidden fees than accommodating customers.

Évaluation :

5

EJ was fantastic, incredibly friendly and helpful. He had the trailer connected quickly, provided some solid advice and had us on our way very promptly. I couldn't be happier.

Évaluation :

5

I also have trouble with the site/app freezing I could not get past the 3 step on the return online. I rent about once a quarter from you guys it would be nice for the site or app to work correctly

Évaluation :

5

EJ, Gerald , Brittany, Jane always make renting there a pleasurable experience.

Évaluation :

5

The staff is very helpful and accommodating. EJ, the store manager was wonderful to work with.

Évaluation :

4

First truck I was sent to did not start. This after the location of my initial reservation failed to have the equipment available. Rather than give me a truck they did have, they sent me significantly out of my way for pickup. Additionally I was told that I could not return the truck to a closer location. Customer first service??? Doesn't seem like it.

Évaluation :

3

The truck could've been cleaned better.

Évaluation :

5

Great places to do business, Jane , Gerald , and Brittany are very Professional. They make sure I am taken care of.

Évaluation :

5

This has nothing to do with the location because they were amazing but I would never recommend uhual to anyone true to my pick up location being charged twice without my knowledge and the second lady on the phone . Took me 2+ hrs to get my truck for no reason.

Évaluation :

1

I was told I needed a South Carolina drivers license That should have been stated when I reserved the van. Not when I get there and am told I would not be able to rent the van. My NY state drivers license was uploaded when I reserved the van. Something could have been flagged then as well Nowhere in the store does it state I need a instate license. I also am a commercial driver with a class A license which is valid and considered a valid license in every state. The check engine light was on as well as the tire pressure. The inconvenience of this is ridiculous. I have rented various equipment from uhaul from various states and have never heard this. I even spoke to three different customer service representatives who have filed a CAF and they haven't heard anything saying you need a local drivers license either.

Évaluation :

5

Amazing service

Évaluation :

3

Although the staff is professional and somewhat helpful, I did encounter a very bad communication experience with the manager more than a month ago involving an automatic payment setup by someone in his staff without my approval for my most recent storage room I rented. The way I found out about the payment was seeing it pending in my checking account. This could have caused me a financial hardship had I viewed my bank account at a later time. The manager did eventually remove the automatic payment setup in the system but did not provide the reason why it was setup because he needed to speak with his staff for more details. He informed me that he would followup with an email, but I never received the email. Unfortunately, I left the store still feeling very frustrated because of the lack of empathy or concern I felt the manager displayed nor did he offer any other solutions for the inconvenience subjected upon me from an error committed by a customer service representative in his staff. On another communication issue with his staff, I asked one of the CSRs when a late fee is applied for our storage rooms and was told "a few days" instead informing the exact number of days. Instead, I found out the number of days by a very professional, helpful, and friendly CSR through the 800 number in the U-Haul app. As for cleanliness in the storage rooms, my last storage I rented, the floor was swept but visually very dirty. Other than the issues I've provided, I haven't encountered any other problems with the store. Inside the store, the exterior to include the parking lot are always very clean. The trucks I've rented from there are very clean and in great condition, and the overall staff is very professional and helpful.

Évaluation :

3

Prices are not commensurate with the area.

Évaluation :

5

Never had an issue and everyone was helpful

Évaluation :

5

Outstanding customer service. Was greeted with a warm, inviting, friendly smile.

Évaluation :

5

Will return as a customer

Évaluation :

5

You need to update the online map to reflect that the covered storage access between the main entrance and the rental office is no longer available.

Évaluation :

4

The staff was always very friendly and helpful!! I would definitely recommend this location!!

Évaluation :

5

However they need bigger storage space.

Évaluation :

5

Staff was so polite, accommodating, we couldn't say enough compliments to them. Our Movers were also right on time, friendly and very efficient!

Évaluation :

5

Very good experience....staff was great

Évaluation :

5

Ej was very helpful with my storage unit and gave me the best choice.

Évaluation :

1

I've already left this review many places but whoever Brittany is at this storage facility took it upon herself to replace the lock I bought FROM YOU ALL to replace with a disc lock so it would be "more secure". Upon adding this lock to my unit, she lost the key. We were there for over 2 hours on my move out day while the staff in store looked for the key because Brittany wasn't even there. They never found it. It had to be drilled into to open, and 2 hours of the limited time on my rental truck were wasted because she did something I did not ask for, and the disc lock was not even any more secure. Not to mention, she was trying to charge me for this new lock I did not ask for.

Évaluation :

5

Your uhaul facility was a great place to store my brother things. Thank you you have a great place

Évaluation :

5

The staff was helpful and kind. Victoria and the other gentleman (at the desk on the afternoon of 10/19), assisted me quickly and efficiently.

Évaluation :

5

Staff are respectful and very kind. Very helpful with customers.

Évaluation :

5

Staff was very courteous and helpful.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Keep up the great work God bless

Évaluation :

4

Great service

Évaluation :

4

Thanks for your professional Svc when it is hard to find great employees

Évaluation :

5

Everyone was polite and helpful.

Évaluation :

5

Very helpful and professional staff and manager

Évaluation :

5

Good service

Évaluation :

5

The room floor is dirty, but I'm going to use it anyway because I don't want to go through the inconvenience of moving to another storage room. Other than that discrepancy, all else was great! ⭐️ ⭐️⭐️⭐️

Évaluation :

5

Duane and the other gentleman were outstanding! Excellent customer service! I am a senior citizen and they were so kind, respectful and helpful. I cannot say enough good about them. We definitely insist on using them again in the future! They are great ambassadors for UHaul and South Carolina

Évaluation :

5

I've been to several U-Haul facilities and this is one of the best well-kept and the customer service was fantastic. Ease of access and control is amazing.

Évaluation :

5

EJ and his staff helped us a great deal they were professional and explained everything we had concerns about. I would definitely keep my storage in the future. And tell my friends about this storage.

Évaluation :

5

Thanks for your services..

Évaluation :

5

Friendly, considerate GM, and staff.

Évaluation :

5

Just moved from out of state and had to put my stuff in storage until the closing of my house. All staff members very nice. Storage unit areas could have more cars to help move go faster.

Évaluation :

5

Easy access.

Évaluation :

5

I stored for around 7 months. Always clean, no bugs. My door always slid easily. Always felt safe when I was in the facility and my unit.

Évaluation :

1

Never actually had the size of unit i reserved. Staff members was disrespectful and non existent in understanding my needs. I was sent on a run around which made me go over on mileage and was charged as if i messed up the order. I ended up paying more than what was originally quoted. Horrible experience and will not use uhaul again after i move my stuff out of storage.

Évaluation :

5

My first move in experience that was truly user friendly. The designated area for load and unload was very thoughtful and well needed. The ease of move in with the provided carts made a smoother transition to and from your storage unit. Thank you for a wonderful experience, despite the Storage system being down all day on 5/1/21

Évaluation :

5

The staff there was great and the customer service outstanding very friendly and helpful I will definitely return to for their service keep up the great work and Mr Jones was as helpful great teamwork

Évaluation :

4

It was cool. Bugs and pollen was heavy in my storage but I'm not complaining in a ungrateful way because uhaul had very good deals and my belongings were safe.

Évaluation :

3

I purchased wrong storage size. I had to cancel and get my money back

Évaluation :

5

Ask for EJ. He is the owner and is easy to work with.

Évaluation :

4

No complaints as of now, I only had it for a week.

Évaluation :

5

Excellent service and a great crew.

Évaluation :

5

Very happy with this facility.

Évaluation :

4

great speed of transaction, the store setup and procedures allow maximum social distancing during the COVID19 pandemic. Friendly helpful staff. only two issues. first issue was I was given a storage space that already had a lock on it, but the friendly staff quickly resolved that issue by assigning me another storage space of size. Very small inconvenience but shows poor record keeping. I rented two storage spaces, 1 didn't have the provided padlock in it. I had an extra padlock so that worked itself out. There is no lighting at the non-climate controlled area when I had to unload at night, it maybe due to ongoing store renovation construction activities at the time.

Évaluation :

5

My check in person was very professional, and friendly, and her co-workers ae well.

Évaluation :

5

Customer service was great!

Évaluation :

5

Extremely friendly staff. I am 7 months pregnant and moving and they wouldn't let me lift a finger. Very nice people.

Évaluation :

5

the staff were super accomadati g and helpful.

Évaluation :

1

units were not marked correctly. Took quite some time to find our unit. Had to settle for an indoor unit. Lock was not readily available.