I'm on my second attempt at trying to move items into my unit and not being able to causing me to have to leave my items on a trailer until the morning. The first time I came after 10 pm not be aware or told about the 24 hour access option. I then came that next morning to finally put my items inside and when done I went to the front desk to add the 24 hour package onto my contract. And now here comes my 2nd load of yesterday. I came after 10 without any worries because I knew I had just added the 24 hour access that I was told was gonna be an extra $10 on top of the bill. And when I typed the same code in my access was denied once again. I called the uhaul help line and was informed that the package was never added when I was told that it was that morning. So I had to hold on and extend my truck rental once again because of this inconvenience.Isaiah W. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Dentsville
Pour nous contacter
Columbia, SC 29223
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ellery B.
Le client n'a pas laissé de commentaire.Shamir Z.
The truck had a terrible ride with constant back and forth jarring whenever I accelerated. Going through the mountains I was fully loaded with a 26' truck and pulling a car behind. Even so I could not get the truck over 40 mph on any incline. The pickup location gave me 30 pads instead of the 50 I requested. They wrote down the mileage wrong (500 miles LESS than the truck had) and told me it had 3/4 tank when it only had 1/2 tank. They did not show me how to turn off the hauling option when the truck was empty, nor did they offer any assistance when I called to tell them the gas was incorrect. The overall ride was horrendous. The seat on that truck felt like the cushion was slanted downward toward the back rest so after our 18 hr drive my entire body hurt. With constant jarring,shaking and struggling this "truck" sure did not "Drive like a van" or "Haul like a truck"!! No one showed me how to use the trailer, so I had no clue about the wheel fenders dropping down, which made moving the car difficult. I will NEVER, EVER use U-Haul for any type of moving ever again.Bradley D.
Le client n'a pas laissé de commentaire.Gary T. | Premières impressions
Le client n'a pas laissé de commentaire.Erik M.
Pulled up to the green tent and was checked out in minutes by the friendly employee, asked about the experience and made sure that I was completely satisfied. Communication via txt and email worked well for meNabil R.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Jordan F.
Le client n'a pas laissé de commentaire.Thomas C.
Overcharged meMequea A.
Great professional servicePatricia C.
Le client n'a pas laissé de commentaire.Christine B.
Emile is a very friendly, helpful store owner/mgr.Peter B.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Michelle T. | Expérience générale
Only thing that was simple.Sandra H.
Le client n'a pas laissé de commentaire.elizabeth H.
Le client n'a pas laissé de commentaire.Ethel T. | Expérience générale
Customer service was outstanding, and getting a rental truck very easy! Keep up the great job. Mr. R. ShiversReginald S.
Le client n'a pas laissé de commentaire.Todd F.
Pick up was greatKebra W.
Le client n'a pas laissé de commentaire.William D.
Very quick and easy; truck was clean and well maintained. Very good experience!Patricia D.
Le client n'a pas laissé de commentaire.JESSICA D.
Le client n'a pas laissé de commentaire.Jacob D. | Premières impressions
Received 2 very different final billsRosealeta J.
The keypad was not working and the alarm was sounding and no one came.Nola T. | Online Move In
Excellent customer service today! Thank youSHARRIETA M.
Customer service was excellent, quick and responsiveDenise K.
Le client n'a pas laissé de commentaire.Joyce V.
Le client n'a pas laissé de commentaire.quashon T.
The vehicle broke down and stayed in my drive way for 45 hours. It was too much back and forth about who and when someone was coming to get it. One tow came and couldn't get the vehicle.Jesse H.
Thank you for helping me to make this transition for my cousin to South Carolina stress free. Everyone was professional. Thanks again.Deloris M. | Expérience générale
Awesome facility. Thank you!ERIC C. | Premières impressions
They always go above and beyond. Thanks Gerald.Jarvon W.
Le client n'a pas laissé de commentaire.Sam M.
Good Location for my needs. Easy access to major roads.John P.
not sure where put this information, but my overall experience was horrible. Customer service cancelled my truck without my permission or notice and I spent several hours on the phone trying to rectify the situation while I was already in the location to pick up the truck. I was placed on long holds, transferred and then hung up on. After 3 hours and angry conversation it was fixed, but I had to pick up at another location that did not have the dolly I reserved. I heard the manager on the phone tell the girl helping me if I was "bitching and complaining" to rectify it. Then I was charged for blankets I did not order or receive after I was told it would be taken off my bill.Jacquie C.
Le client n'a pas laissé de commentaire.Chanitco A.
Awesome customer service victoria and Brittany.Jarvon W.
Le client n'a pas laissé de commentaire.Beverly D.
Hire more people first off, one person being swamped doesn't make for good customer satisfaction no matter how good they are. Second we didn't book for the dentsville location we book for the sandhills for a reason. So we are very upset with uhaul as this makes it a third time issues have been had with U-Haul. We are looking into other options for our next rental and considering paying more just to have a better experience.Jessica B.
attendant was courteous but over worked so not much available time with him. had a tough time with connecting the vehicle to trailer and straps came loose during tripStephen S.
Le client n'a pas laissé de commentaire.Anesha J.
Have better attitudes!Jenelle L.
Le client n'a pas laissé de commentaire.La Shawn S.
Le client n'a pas laissé de commentaire.Lashanda M.
Le client n'a pas laissé de commentaire.Dallas W.
Need to create a bigger location for customers to park bigger vans/trucks. Other than that excellent experience.douglas W.
Le client n'a pas laissé de commentaire.Micah T.
I had a reservation at another store. I was informed when I arrived that they couldn't fill my reservation. This in my opinion was very unprofessional and inconsiderate especially since I made a reservation ahead of time.Tiffany C.
The truck I rented was smelling marijuana all the way and gave me headache. They shouldn't have assigned the car to anyone if it was smell of marijuana. It was very unprofessional. I kept having headache all day and even at the night.himanshu N.
Le client n'a pas laissé de commentaire.Lance B.
Le client n'a pas laissé de commentaire.Stanley A.
Everyone was helpful great locationANDREA M.
Le client n'a pas laissé de commentaire.Tracey B.
Le client n'a pas laissé de commentaire.Robert P.
I have used this facility on 3 different occasions and each time they have been outstanding. Very friendly, professional, and competent!Robert S.
Le client n'a pas laissé de commentaire.brad B.
Awesome , group great to work with. Love the positive energy from all employees.Jarvon W.
The lady at the check in was a pro. Pleasant and professional.Maxine W.
Le client n'a pas laissé de commentaire.Martha D.
Le client n'a pas laissé de commentaire.Yosvany A.
Le client n'a pas laissé de commentaire.Tom Q.
Service your vehicles before renting them out. Send staff outside to check the truck with customers before leaving to premises to ensure customers is knowledgeable of the truck.Dorothea B.
Eliminate the online process if you will make customers come inside and repeat the same questions. It was time-consuming, and I could not utilize my vehicle for the total amount of time because of this.Samuel L.
Very quick service. Easiest truck rental I've ever done. Good job.Lonnie G.
Le client n'a pas laissé de commentaire.Timothea F.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Elliott G.
Le client n'a pas laissé de commentaire.sandra A.
Lying about milage and gasShadae M.
Maintain the momentum.Moses K.
Have better customer service. It's a busy location need more staff.TYRELL P.
Le client n'a pas laissé de commentaire.JULIESYA K.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.ADRIAN H.
Great jobDARRYL B.
Everything was great. The only small complaint was that the steering wheel was slick, from hand lotion I guess.Jackie H.
Le client n'a pas laissé de commentaire.Moses K.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Jeffrey A.
Le client n'a pas laissé de commentaire.PETER E.
There's no problem. Timely service and pleasant staff. Over the top customer service. I was in and out. God JOB!!!jenerica D.
i had ordered a 10 foot van. the day before pickup im told the van i ordered from is no longer available at olace of oickup. i have to travel further away to get a 15 foot truck at this location. i now had to uber vs walk/run to. i get you gave me a bigger tricksy no additional cost but im sure there was a bigger cost in gas between each truck. i ended up only going 600 miles and if the 15 foot truck got 15 mikes per gallon and 10 foot got 19 miles per gallon that is a 37 dollar dufferevce and add the uber ride which was 20 this cost me 57 more.William C.
I dropped of my U-Haul early and I have not received a credit. Equipment and service was great.Thomas C.
Poor customer service. Employees and managers alike are more interested in charging extra/ hidden fees than accommodating customers.Guesler D.
EJ was fantastic, incredibly friendly and helpful. He had the trailer connected quickly, provided some solid advice and had us on our way very promptly. I couldn't be happier.Scott B.
Le client n'a pas laissé de commentaire.Jarvon W.
Le client n'a pas laissé de commentaire.Crystal E.
Le client n'a pas laissé de commentaire.debra J.
I also have trouble with the site/app freezing I could not get past the 3 step on the return online. I rent about once a quarter from you guys it would be nice for the site or app to work correctlyMatthew D.
EJ, Gerald , Brittany, Jane always make renting there a pleasurable experience.Jarvon W.
The staff is very helpful and accommodating. EJ, the store manager was wonderful to work with.david R.
Le client n'a pas laissé de commentaire.Jasmine J.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.Gabriella T.
First truck I was sent to did not start. This after the location of my initial reservation failed to have the equipment available. Rather than give me a truck they did have, they sent me significantly out of my way for pickup. Additionally I was told that I could not return the truck to a closer location. Customer first service??? Doesn't seem like it.Brad O.
The truck could've been cleaned better.Priscilla H.
Great places to do business, Jane , Gerald , and Brittany are very Professional. They make sure I am taken care of.Jarvon W.
This has nothing to do with the location because they were amazing but I would never recommend uhual to anyone true to my pick up location being charged twice without my knowledge and the second lady on the phone . Took me 2+ hrs to get my truck for no reason.Autum W.
I was told I needed a South Carolina drivers license That should have been stated when I reserved the van. Not when I get there and am told I would not be able to rent the van. My NY state drivers license was uploaded when I reserved the van. Something could have been flagged then as well Nowhere in the store does it state I need a instate license. I also am a commercial driver with a class A license which is valid and considered a valid license in every state. The check engine light was on as well as the tire pressure. The inconvenience of this is ridiculous. I have rented various equipment from uhaul from various states and have never heard this. I even spoke to three different customer service representatives who have filed a CAF and they haven't heard anything saying you need a local drivers license either.Jessie B.
Le client n'a pas laissé de commentaire.Lawanda J.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Marshalita B. | Online Move In
Amazing serviceROBERT H. | Premières impressions
Although the staff is professional and somewhat helpful, I did encounter a very bad communication experience with the manager more than a month ago involving an automatic payment setup by someone in his staff without my approval for my most recent storage room I rented. The way I found out about the payment was seeing it pending in my checking account. This could have caused me a financial hardship had I viewed my bank account at a later time. The manager did eventually remove the automatic payment setup in the system but did not provide the reason why it was setup because he needed to speak with his staff for more details. He informed me that he would followup with an email, but I never received the email. Unfortunately, I left the store still feeling very frustrated because of the lack of empathy or concern I felt the manager displayed nor did he offer any other solutions for the inconvenience subjected upon me from an error committed by a customer service representative in his staff. On another communication issue with his staff, I asked one of the CSRs when a late fee is applied for our storage rooms and was told "a few days" instead informing the exact number of days. Instead, I found out the number of days by a very professional, helpful, and friendly CSR through the 800 number in the U-Haul app. As for cleanliness in the storage rooms, my last storage I rented, the floor was swept but visually very dirty. Other than the issues I've provided, I haven't encountered any other problems with the store. Inside the store, the exterior to include the parking lot are always very clean. The trucks I've rented from there are very clean and in great condition, and the overall staff is very professional and helpful.MARY B. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD R. | Premières impressions
Prices are not commensurate with the area.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Emma S. | Premières impressions
Never had an issue and everyone was helpfulBeverly W. | Expérience générale
Le client n'a pas laissé de commentaire.shauntay h. | Expérience générale
Le client n'a pas laissé de commentaire.Leah M. | Expérience générale
Outstanding customer service. Was greeted with a warm, inviting, friendly smile.Petual H. | Premières impressions
Le client n'a pas laissé de commentaire.SONIA G. | Premières impressions
Le client n'a pas laissé de commentaire.Tilda R. | Online Move In
Will return as a customeralicia f. | Expérience générale
Le client n'a pas laissé de commentaire.Arnisha S. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone S. | Expérience générale
You need to update the online map to reflect that the covered storage access between the main entrance and the rental office is no longer available.James G. | Online Move In
Le client n'a pas laissé de commentaire.Donald j. | Expérience générale
Le client n'a pas laissé de commentaire.Tanisha A. | Expérience générale
Le client n'a pas laissé de commentaire.Torre S. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen s. | Expérience générale
The staff was always very friendly and helpful!! I would definitely recommend this location!!Naqua E. | Expérience générale
However they need bigger storage space.SANDRA B. | Expérience générale
Le client n'a pas laissé de commentaire.carol J. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra J. | Expérience générale
Le client n'a pas laissé de commentaire.Ebony P. | Expérience générale
Le client n'a pas laissé de commentaire.pernerial j. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie h. | Expérience générale
Staff was so polite, accommodating, we couldn't say enough compliments to them. Our Movers were also right on time, friendly and very efficient!Patrick a. | Expérience générale
Very good experience....staff was greatAlford T. | Expérience générale
Le client n'a pas laissé de commentaire.marqueta l. | Premières impressions
Le client n'a pas laissé de commentaire.THERESA M. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald V. | Expérience générale
Le client n'a pas laissé de commentaire.HERMAN EDWARD M. | Premières impressions
Ej was very helpful with my storage unit and gave me the best choice.latonya t. | Premières impressions
Le client n'a pas laissé de commentaire.Centeria G. | Expérience générale
Le client n'a pas laissé de commentaire.Rosealeta J. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas S. | Premières impressions
Le client n'a pas laissé de commentaire.jorlisha c. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn K. | Premières impressions
I've already left this review many places but whoever Brittany is at this storage facility took it upon herself to replace the lock I bought FROM YOU ALL to replace with a disc lock so it would be "more secure". Upon adding this lock to my unit, she lost the key. We were there for over 2 hours on my move out day while the staff in store looked for the key because Brittany wasn't even there. They never found it. It had to be drilled into to open, and 2 hours of the limited time on my rental truck were wasted because she did something I did not ask for, and the disc lock was not even any more secure. Not to mention, she was trying to charge me for this new lock I did not ask for.OLIVIA B. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya M. | Expérience générale
Your uhaul facility was a great place to store my brother things. Thank you you have a great placeLANIER B. | Expérience générale
The staff was helpful and kind. Victoria and the other gentleman (at the desk on the afternoon of 10/19), assisted me quickly and efficiently.Lani P. | Expérience générale
Staff are respectful and very kind. Very helpful with customers.Telson O. | Premières impressions
Staff was very courteous and helpful.DORIS D. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL B. | Premières impressions
Le client n'a pas laissé de commentaire.ELAINE A. | Premières impressions
Excellent service à la clientèlevarnee C. | Premières impressions
Keep up the great work God blessSharnika M. | Expérience générale
Great serviceroxanne j. | Expérience générale
Thanks for your professional Svc when it is hard to find great employeesJames C. | Expérience générale
Le client n'a pas laissé de commentaire.maryann k. | Expérience générale
Everyone was polite and helpful.Suzanne C. | Expérience générale
Very helpful and professional staff and managerJOYCE D. | Premières impressions
Le client n'a pas laissé de commentaire.Acacia V. | Expérience générale
Le client n'a pas laissé de commentaire.Christian D. | Expérience générale
Good serviceDon T. | Premières impressions
Le client n'a pas laissé de commentaire.Naqua E. | Premières impressions
Le client n'a pas laissé de commentaire.madison g. | Expérience générale
The room floor is dirty, but I'm going to use it anyway because I don't want to go through the inconvenience of moving to another storage room. Other than that discrepancy, all else was great! ⭐️ ⭐️⭐️⭐️Mary B. | Online Move In
Le client n'a pas laissé de commentaire.Antonio R. | Premières impressions
Duane and the other gentleman were outstanding! Excellent customer service! I am a senior citizen and they were so kind, respectful and helpful. I cannot say enough good about them. We definitely insist on using them again in the future! They are great ambassadors for UHaul and South CarolinaLuke L. | Premières impressions
I've been to several U-Haul facilities and this is one of the best well-kept and the customer service was fantastic. Ease of access and control is amazing.Wesley B. | Premières impressions
Le client n'a pas laissé de commentaire.Christian D. | Premières impressions
Le client n'a pas laissé de commentaire.Charles B. | Expérience générale
Le client n'a pas laissé de commentaire.katrice c. | Expérience générale
EJ and his staff helped us a great deal they were professional and explained everything we had concerns about. I would definitely keep my storage in the future. And tell my friends about this storage.Louanna B. | Premières impressions
Le client n'a pas laissé de commentaire.Jenna P. | Expérience générale
Thanks for your services..joseph s. | Expérience générale
Le client n'a pas laissé de commentaire.Pat R. | Premières impressions
Le client n'a pas laissé de commentaire.regina r. | Premières impressions
Le client n'a pas laissé de commentaire.Karil P. | Expérience générale
Friendly, considerate GM, and staff.Edward T. | Expérience générale
Le client n'a pas laissé de commentaire.Kenisha W. | Online Move In
Le client n'a pas laissé de commentaire.Daya S. | Expérience générale
Just moved from out of state and had to put my stuff in storage until the closing of my house. All staff members very nice. Storage unit areas could have more cars to help move go faster.IRENE P. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
Le client n'a pas laissé de commentaire.jamari s. | Expérience générale
Le client n'a pas laissé de commentaire.Yvette R. | Premières impressions
Easy access.Steve A. | Online Move In
I stored for around 7 months. Always clean, no bugs. My door always slid easily. Always felt safe when I was in the facility and my unit.Jennifer K. | Expérience générale
Le client n'a pas laissé de commentaire.Melvin J. | Expérience générale
Le client n'a pas laissé de commentaire.LINDY W. | Online Move In
Never actually had the size of unit i reserved. Staff members was disrespectful and non existent in understanding my needs. I was sent on a run around which made me go over on mileage and was charged as if i messed up the order. I ended up paying more than what was originally quoted. Horrible experience and will not use uhaul again after i move my stuff out of storage.BRYON S. | Online Move In
Le client n'a pas laissé de commentaire.DENZELL I. | Premières impressions
My first move in experience that was truly user friendly. The designated area for load and unload was very thoughtful and well needed. The ease of move in with the provided carts made a smoother transition to and from your storage unit. Thank you for a wonderful experience, despite the Storage system being down all day on 5/1/21Teresa P. | Premières impressions
Le client n'a pas laissé de commentaire.Antonette P. | Online Move In
The staff there was great and the customer service outstanding very friendly and helpful I will definitely return to for their service keep up the great work and Mr Jones was as helpful great teamworkalicia f. | Premières impressions
It was cool. Bugs and pollen was heavy in my storage but I'm not complaining in a ungrateful way because uhaul had very good deals and my belongings were safe.Kristen W. | Expérience générale
Le client n'a pas laissé de commentaire.Constantin M. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie P. | Premières impressions
Le client n'a pas laissé de commentaire.Vicki B. | Expérience générale
Le client n'a pas laissé de commentaire.Alphonso C. | Premières impressions
I purchased wrong storage size. I had to cancel and get my money backLatanyua P. | Online Move In
Le client n'a pas laissé de commentaire.akeia m. | Premières impressions
Le client n'a pas laissé de commentaire.Franchon W. | Premières impressions
Le client n'a pas laissé de commentaire.Kellye J. | Premières impressions
Ask for EJ. He is the owner and is easy to work with.marc l. | Premières impressions
Le client n'a pas laissé de commentaire.Cohanskie G. | Premières impressions
No complaints as of now, I only had it for a week.Randolph J. | Premières impressions
Le client n'a pas laissé de commentaire.Cencola J. | Premières impressions
Excellent service and a great crew.Constantin M. | Premières impressions
Very happy with this facility.gina k. | Premières impressions
Le client n'a pas laissé de commentaire.KIA M. | Premières impressions
Le client n'a pas laissé de commentaire.Acacia V. | Premières impressions
great speed of transaction, the store setup and procedures allow maximum social distancing during the COVID19 pandemic. Friendly helpful staff. only two issues. first issue was I was given a storage space that already had a lock on it, but the friendly staff quickly resolved that issue by assigning me another storage space of size. Very small inconvenience but shows poor record keeping. I rented two storage spaces, 1 didn't have the provided padlock in it. I had an extra padlock so that worked itself out. There is no lighting at the non-climate controlled area when I had to unload at night, it maybe due to ongoing store renovation construction activities at the time.ROBERT W. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
My check in person was very professional, and friendly, and her co-workers ae well.JULIUS G. | Premières impressions
Customer service was great!Marquita G. | Premières impressions
Extremely friendly staff. I am 7 months pregnant and moving and they wouldn't let me lift a finger. Very nice people.courtney s. | Premières impressions
the staff were super accomadati g and helpful.Shawn D. | Premières impressions
units were not marked correctly. Took quite some time to find our unit. Had to settle for an indoor unit. Lock was not readily available.dirk E. | Premières impressions
Le client n'a pas laissé de commentaire.Vicki B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.