Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

9 420 évaluations

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

the people at this store were kind and helpful but they were unable to authorize a reasonable refund for a serious safety issue in the equipment we were provided

MEGAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony S. 
Évaluation :
3

Drop trailer off at 5:30pm got a call the next day looking for the trailer. Informed woman dropped off night before, she went out and found it in yard.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna S. 
Évaluation :
5

Was simple and easy. Dropped off after hours.

Salvatore G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dayal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atwa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tema C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
5

All staff was polite, helpful and friendly.

Roman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier V. 
Évaluation :
2

After the truck was brought out front the agent walked away and said your good. I noticed scratches on the vehicle and asked if they were going to do a walk around and I was told no.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTHER O. 
Évaluation :
1

The lady behind the counter was rude, her computer keyboard was broken, she was doing multiple things while helping us. It was as if we were an inconvenience to what she was doing. I will never refer anyone to this poor customer service location.

Fullmoon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
3

There is a need in this Chandler Branch to train their young people better. Make sure you tell the customers when you rent a truck there is a rental fee plus the mileage. Not letting the customer know they will be charged by the mile will lead to confusion upon balance due.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATIBA O. 
Évaluation :
5

The check engine light came on about 20 min down the road. Other then that, worked out good

Matt S. 
Évaluation :
5

Guys were VERY helpful

NICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug K. 
Évaluation :
3

Asked about my 237,11 Charge and was met by confusion. Was told to contact the other location which then put me on a 45-minute hold before immediatly hanging up on me.

Taylor M. 
Évaluation :
2

Never received a return receipt. Brent whom I think is the manager really needs to work on his customer service skills

Terri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Very helpful is getting location changed and equipment was available as stated.

jerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonatan M Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TY T. 
Évaluation :
3

Not rent a vehicle where the check engine light comes on within miles of starting a 1400 mile trip, thereby causing additional gas charges.

Bryan R. 
Évaluation :
5

Amazing customer service from both locations, thank u for the professionalism .

Ramon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy F. 
Évaluation :
3

Nothing Amazing, Customer Service was Blah, they were there that's about it. The moving Company we booked from Uhaul site was Freakin Amazing !

Deanna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C. 
Évaluation :
4

My original reservation was not even at this location, it was Gilbert Heritage district. When I got there on Saturday morning, Sept. 10th, the truck they gave me had a flat tire. There was no one there to change the tire and not of the other trucks on the lot were offered to me. I was told that since I was only going one-way, none of those trucks were for one way. They sent me to the Arizona Avenue location, but still charged me $169.76. As of this morning (9/13/22), I have yet to be refunded my money. When I got to the Arizona Avenue location, I was charged again another $169.76. Nothing against the Arizona Avenue location, but I will never use U-Haul again.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorthy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svetomir S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Brent took really good care and concern with us was polite helpful and knowledgeable he spoke to us like family he made sure our truck was clean and that we had a dolly already in back of truck and he made the whole process of returning the vehicle pleasant and easy as well will definitely recommend this location and Brent especially

Lori H. 
Évaluation :
5

There was a bunch of trash on the ground from what looked like previous trucks dropped off. Otherwise everything was great.

Justin H. 
Évaluation :
5

Easy and accessible process to return the vehicle after hours. Love the informative videos!

FULLMOON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip L. 
Évaluation :
2

Trying to acquire the vehicle online was a disaster. Went at night after the store was closed and The GPS kept saying I wasn't at the store but I was. Wouldn't accept my very clear IDs and also wouldn't let me use the camera to take a picture of myself as it asked. Went home and got my laptop, drove back to the store, used my phone as a mobile hotspot to see if that would be better but no it was not. I kept fiddling with this for an hour, no exaggeration because I really needed the truck that night. Overall the online process sucked and it delayed my moving process. However, talking with the staff the next AM was pleasant. Got me in and out quickly. I won't be using uhaul again because I've had several unpleasant experiences with them and I'm just going to let this one be the last one.

Matthew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis H.  |  Expérience générale 
Évaluation :
5

Staff was especially friendly and efficient made my day thanks

STEPHEN E. 
Évaluation :
4

Very clean and inviting store very knowledgeable very helpful excellent customer service highly recommend this store as they helped me considerably to try and undo what CG Mini storage had done to us

Lori H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan E. 
Évaluation :
3

The employee seemed annoyed to have to do his jobs which like…fair I get it but it was definitely an awkward and uncomfortable experience and next time I would probably just avoid have to talk to employees.

Matison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
5

This location was exceptional! I would like to say however I will never use UHaul again. The customer service at the 800 number sucks. The had me scheduled to return my trailer at a auto shop that was closed!!! Then the told me I could take the trailer off myself and leave it there. Do they really think I could lift that thing off my car!? You scheduled me to return to a shop that is closed when there was an actual UHaul 4 miles away. NEVER AGAIN!

Kathy H. 
Évaluation :
5

After hours drop off only, no problems.

Richard A. 
Évaluation :
3

Ask the employee why I had an additional charge off $56 and he said he don't know. Also I explained that something is wrong with the truck and I had trouble with it. He said only he will look in to it. Treated me like I would make this up.

Torsten E. 
Évaluation :
5

Brent the manager and the entire team are awesome. Always great customer service.

Kenneth N. 
Évaluation :
5

Excellent service overall

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al M. 
Évaluation :
5

Employees are always helpful and typically very friendly.

Mark E. 
Évaluation :
3

It's pretty dusty but it's AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I'm happy with it.

JONATHAN J.  |  Premières impressions 
Évaluation :
4

still waiting for final invoice-

Marshall G. 
Évaluation :
5

None was very pleased. Thank you!

theresa M. 
Évaluation :
5

Greeted when I walked in, and check-in was fast and efficient.

Paige N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha V. 
Évaluation :
3

The truck had less than 6000 miles on it and absolutely wreaked of some obscure foul oder…almost a combination of cigarette smoke and sour milk. With new vehicle compression and higher mileage across the fleet, I would at least expect the newer units to be in decent shape. Sadly not the case.

Chris H. 
Évaluation :
5

A new hire employee needed help to get me set up. Check in process was a bit tedious. Equipment was ready to go. Manager Brent was knowledgeable and helpful. Really didn't go over operation of vehicle. Truck operated flawlessly entire trip (2000+ miles), towing a car and pretty much pedal to the medal.

Scott D. 
Évaluation :
5

Everyone was very helpful and had smiles. They truly seemed to enjoy their jobs. Very fast and easy checkout and checkin

CJ G. 
Évaluation :
5

Very nice people to work with. I would recommend ro anyone . Thanks

Floyd G. 
Évaluation :
5

Truck needed a wash.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronamonique A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H.  |  Expérience générale 
Évaluation :
5

Keep doing what you're doing. .

tony C. 
Évaluation :
4

The app should warn the client that the 10 feet truck does not have a ramp built in. Once I arrived to my location to load washer and dryer I noted no ramp is built in and even the dolly was missing and not preloaded by U-Haul in my truck. I had to hand lift it all into truck. That was very inconvenient and hard to do on my back. Had I Known, I would have rented a bigger truck for few more dollars (10$) and made my moving experience much easier and safer for my back.

Moe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

The employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.

Brad D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Great customer service, they made it quick and simple to rent from.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sorin P. 
Évaluation :
5

Great service

Oscar V. 
Évaluation :
5

No problems!!😀

Carla M. 
Évaluation :
5

Stay your course. The team at this facility was friendly and effective. No complaints or suggestions to improve. Remember, invest in your employees!

MICHAEL N. 
Évaluation :
5

Nothing you are good

Rene I. 
Évaluation :
5

Both the young man who helped me at pick up and the gentlemen who helped me in return were absolutely wonderful to work with. I've been to that location several times over the years, and the customer service during this rental was by far the best ever. Both of those individuals should be commended!! Thanks!!

Rick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton A. 
Évaluation :
5

Staff were very friendly and helpful.

Allen C. 
Évaluation :
5

Check in and check out were EASY

MICAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

I greatly appreciated the customer service where the truck I ordered at one location became unavailable due to issues. Adding a $50 Reimbursement on overall cost due to having to pick up at another store. This is the kind of service I wish everywhere would do. Makes me want to use unhaul again in the future. Service was very fast and friendly staff. Great experience.

Matthew P. 
Évaluation :
5

These people are on the ball

MIKE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Explain milage costs more clearly

Annaleise F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria C. 
Évaluation :
3

Brought back a lot earlier and did not use half miles that were estimated and price was not adjusted.

Amy W. 
Évaluation :
5

fantastic customer service every customer service agent was very professional and courteous

Alan Ryan P. 
Évaluation :
5

Nothing great job keep it up 😊

Somsong H. 
Évaluation :
5

Every employee I dealt with was awesome. I originally rented from another location but when I got there I was told they did not have a vehicle for me so I was sent to this location. The location I rented from was great but I didn't appreciate having to spend the time to go to a new location. Also driving home on the highway it started raining and when I turned on the wipers I found out there was no wiper on the driver side so I had to pull over until it stopped raining. That could have been dangerous if it was raining any harder than it was. But again all of the employees that I worked with were great.

Jeffrey B. 
Évaluation :
1

The reason why My experience was not good is due to not explaining the service fee of after hours. I dropped it off because I didn't need it anymore and I thought the staff could provide it to other people as soon as possible. But what I see in the receipt is to take more money from people. you rent a truck for less than $20 but if you drop it off later you have to pay another 20 too. It is weird and like a kind of fraud. Anyway, If it is possible I want to take my money back. Or if this is your common rule, this would be my last experience with U-haul. and of course, I will inform people about what we faced yesterday and maybe through the process of this review by speaking also on social media.

gursel O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gibson P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA H.  |  Premières impressions 
Évaluation :
5

Seamless experience.

Janeen C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Expérience générale 
Évaluation :
1

I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.

LUZ D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nora f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camille f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

whiteny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thatiana A.  |  Premières impressions 
Évaluation :
4

Better lighting would be nice , but overall secure and comfortable

Donte S.  |  Expérience générale 
Évaluation :
3

The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units

Jacob P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adia T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Premières impressions 
Évaluation :
4

Transportation always seems to over book but the the staff handled the customers very well.

Raul G.  |  Premières impressions 
Évaluation :
5

I wish I could remember the office girls names but both were very friendly and helpful.

kelley l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tou Y.  |  Premières impressions 
Évaluation :
3

I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!

Devra C.  |  Premières impressions 
Évaluation :
5

Outstanding staff members and very helpful

Marcus M.  |  Expérience générale 
Évaluation :
5

Very good

Kojo O.  |  Expérience générale 
Évaluation :
5

I am relieved to organize my items that I need for use later. I appreciate the great work.

Bryson T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W.  |  Expérience générale 
Évaluation :
5

The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn't have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!

Johnathan E.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.

Elizabeth H.  |  Premières impressions 
Évaluation :
5

My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff

Marcus M.  |  Premières impressions 
Évaluation :
5

Ryan was an awesome help!

Ralph S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ava W.  |  Premières impressions 
Évaluation :
5

U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!

Mensah F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone's "issues" with a smile.

Bernard A.  |  Premières impressions 
Évaluation :
5

Too tired to comment. Gitca U-commenter I can rent?

Scott M.  |  Online Move In 
Évaluation :
3

Everyone was good except the girl that rented me the truck to move out. She wasn't very friend. Well rude. I was super nice to her and she wouldn't make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn't have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn't feel welcome at all. She had short multi colored short hair. I don't think I will rent anything from hula again.

linda d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Online Move In 
Évaluation :
5

Thank you all for your excellent help when needed this past year!

Caren K.  |  Expérience générale 
Évaluation :
5

Clean, quick, convenient.

Scott E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore J.  |  Expérience générale 
Évaluation :
5

Customer service is very good and the employees are very helpful and kind

Damion E.  |  Premières impressions 
Évaluation :
5

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  Premières impressions 
Évaluation :
5

Very helpful

Jessica R.  |  Premières impressions 
Évaluation :
5

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Expérience générale 
Évaluation :
4

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando U.  |  Premières impressions 
Évaluation :
4

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  Premières impressions 
Évaluation :
5

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Merci encore.

linda d.  |  Premières impressions 
Évaluation :
5

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Merci.

Francis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ella G.  |  Premières impressions 
Évaluation :
5

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  Premières impressions 
Évaluation :
5

Great staff!

Lyle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnchadh S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita C.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!

ellie A.  |  Expérience générale 
Évaluation :
4

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Expérience générale 
Évaluation :
5

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Expérience générale 
Évaluation :
3

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M.  |  Expérience générale 
Évaluation :
3

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O.  |  Expérience générale 
Évaluation :
4

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Expérience générale 
Évaluation :
5

This is my location of choice. I always get good service.

Betty E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B.  |  Online Move In 
Évaluation :
3

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Expérience générale 
Évaluation :
5

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  Premières impressions 
Évaluation :
5

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  Premières impressions 
Évaluation :
5

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Expérience générale 
Évaluation :
2

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Thomas M.  |  Premières impressions 
Évaluation :
5

Very quick and I’m depth service

Kyller G.  |  Premières impressions 
Évaluation :
5

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  Premières impressions 
Évaluation :
5

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  Premières impressions 
Évaluation :
1

My battery was stolen from my vehicle

prince m.  |  Expérience générale 
Évaluation :
5

xxxxx

KEN S.  |  Expérience générale 
Évaluation :
5

Everything was excellent

EDWARD S.  |  Premières impressions 
Évaluation :
5

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Expérience générale 
Évaluation :
5

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Expérience générale 
Évaluation :
5

Everything was AOKAY

Robert V.  |  Expérience générale 
Évaluation :
4

Very good, courteous and helpful staff

melissa t.  |  Expérience générale 
Évaluation :
5

Merci

Ahmed M.  |  Expérience générale 
Évaluation :
5

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!

corinne s.  |  Expérience générale 
Évaluation :
4

Thank you for your kind help.

RASHAD K.  |  Premières impressions 
Évaluation :
5

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Expérience générale 
Évaluation :
5

Very convenient

brad m.  |  Expérience générale 
Évaluation :
5

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  Premières impressions 
Évaluation :
4

Courteous and rapid

Gwen W.  |  Premières impressions 
Évaluation :
5

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Expérience générale 
Évaluation :
4

The team was very professional and confident

marlon s.  |  Premières impressions 
Évaluation :
5

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Todd g.  |  Expérience générale 
Évaluation :
5

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Expérience générale 
Évaluation :
3

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Expérience générale 
Évaluation :
5

Great experience

Monique A.  |  Expérience générale 
Évaluation :
1

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Expérience générale 
Évaluation :
4

We were very happy with the staff at the Chandler location

lakeisha w.  |  Expérience générale 
Évaluation :
5

Your staff were great! And very helpful thank you.

robert d.  |  Réservation 
Évaluation :
5

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Expérience générale 
Évaluation :
2

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful from Alaska to Arizona

Robert V.  |  Réservation 
Évaluation :
4

I was satisfied with this U-Haul facility.

Kendall C.  |  Expérience générale 
Évaluation :
5

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE B.  |  Expérience générale 
Évaluation :
4

Reasonable service.

STANLEY B.  |  Expérience générale 
Évaluation :