Le client n'a pas laissé de commentaire.Michelle M.
Customer Reviews for U-Haul Moving & Storage of Downtown Chandler
Pour nous contacter
Chandler, AZ 85225
(Btwn Warner & Ray)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Stormy W.
Le client n'a pas laissé de commentaire.Kristine R.
Great servicejeff R.
Excellent service à la clientèleHenry H T.
Le client n'a pas laissé de commentaire.Jack M.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.Candace B.
Le client n'a pas laissé de commentaire.Kenneth L.
Le client n'a pas laissé de commentaire.Sheila C.
Everyone was great and extremely helpful and friendlyBrock B.
Helpfully and attentive staff!! They made this experience a good one!!Mark E.
You're doing a great job.Bernard R.
They charged me an exorbitant amount of $160 when I expected it to charge me $80. Absolutely unacceptableShrinivas P.
The stated fuel was understated. It was a needle width above 1/4 tank. They said it was 3/8. I returned at 3/8 due to the $5,5 gal uhaul charges. Uhaul got more fuel than they gave me. I feel a little played. But overall it was a good experience.Lynn G.
Miles are never accurate on any of the vehicles everytime I rent one I always get charged for the extra miles that I didn't put on it.Angelica F.
Le client n'a pas laissé de commentaire.CHELSEA K.
Personnel very helpfulJohally S.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.Willie R.
No improvement necessary. I arrived at this location @ 8:00 am. The attendant was courteous friendly informative and had me hooked up and out within 10 minutes. Great job, Thank you.Robert I.
Le client n'a pas laissé de commentaire.GREG T.
The representative at the check in counter was excellent and provided great customer service and the rep's experience in the time it takes and how much time was available to me was incredibly helpful and much appreciated. The return process was simple and easy. Much appreciated. Thank you.Sheri F.
Le client n'a pas laissé de commentaire.Harlend W.
Le client n'a pas laissé de commentaire.Juan M.
Having original reservation at another location nearby that did not have ANY trucks pissed me off, then to top that bullshit off I had to drive in rush hour through Phoenix to go to Chandler from Goodyear 3 fucking hours out of my way... What a shit show....Michael B.
Le client n'a pas laissé de commentaire.Shawn S.
I was told I would receive refund for the 90$ in gas I put in truck never receivedSteven A.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Wade M.
Electric truckSegundo G.
Your staff went above n beyond Expectation to meet every one of my needs you got a perfect crew who truly knows the meaning of team work n well coordinated there leader is a awesome teacher n leader keep up the great n awesome work happy holidays to each n all employees within the U-Haul industryAlbert M.
The whole process and employees were great.toni M.
You should relay whether there is a grace period/window for returning equipment and/or trucks.Felicia C.
Check out process on the app took forever as I was sitting in the lot at 1am alone for 20 min. I could hear noices behind all the trucks which I'm sure were people looking to steal something. Very frustrating!Eric G.
Le client n'a pas laissé de commentaire.heather F.
Will never go to U-Haul anymorecharles A.
Carry a few diesel pickup trucksDerry H.
I was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.Terry S. | Expérience générale
Had the Ban since nov 2. Got my things out to storage and drove it to work. They overcharged me on the miles they say i drove more than 400 miles and that is not true at all. There is no possible way. I feel reap off.Javier M.
Truck was old. Would not start wasted 1/2 day waiting for mechanic with a battery. Determined it needed a new starter. That took the rest of the day. On the trip power steering went out. Another half day of waiting.Scott S.
Process went smoothly and quickly.K-K M.
Great experience Very nice and knowledgeable staff First classShaun W.
Le client n'a pas laissé de commentaire.Charlissa N.
Pick up was fast, easy and the customer service was superb!!Olivia R.
the kid met me as i checked in and listended while I explained the gas gage not moving, I showed him my receipt for gas. Was checked out in a very clean show room really fast.Amy S.
Le client n'a pas laissé de commentaire.Maryann A.
Le client n'a pas laissé de commentaire.Murial V.
Very easy to drop the tru k off.Nancy S.
Staff is very friendly and helpful. Thanks.Marcos A.
Le client n'a pas laissé de commentaire.Shannon S.
Le client n'a pas laissé de commentaire.Zachary Z.
No one told me the fender of the car hauler came off so I had to climb out my window to get out of my car.Renee R J.
Whatever happened to gas tank being full when vehicle picked up and return with full tank?!? Much preferred than trying to guess amount to put in for returnLori P.
EXCELLENT SERVICEMarcos M.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Randall H.
Amazing customer service. Kind and efficientLisa V.
Brent essence and Ruth Ann were amazing!CAELYN S.
Le client n'a pas laissé de commentaire.Trish B.
No improvement is needed. Ruth Lynn and Essence were exceptional customer service reps.Douglas D.
I didn't care to check because I didn't think I needed to. But thankfully, I took pictures of MI out and gas before I left uhaul. MI out of my invoice was 6073, but it was actually 6074. The gas was marked full when it wasn't when I left, but I still made sure it was full when I brought it in. I'm not able to go in to dispute this because Im so busy, and you can't get anyone on tbt phone either. The amount is off by a little, but that's not the point. It's the principle. Consumers need to trust the people they're doing business with, but there's so much dishonesty, and you just can't trust these businesses anymore, it's so disheartening.Genesis T.
Le client n'a pas laissé de commentaire.Michael T.
Wish there would have been a smile or something, but that's how the service is these days.Chantel R.
The dolly had no security tie on it and was charged for the use when I never used it.Christian P.
The whole renting experience was horrible. I reserved at one location but when I got there the truck that I reserved was not there. Say there waited about 35 minutes just for them to tell me to go to another location. Get to the AZ Ave location where I waited in line for almost 30 minutes. Finally got the truck but it was after hours when it needed to be returned. I arrived at the location to return and sat there for another hour trying to return the truck because for some reason the app wouldn't let me input the mileage. Just an complete mess.YOLONDA W.
Great move. The lock did not work. We needed to buy a lock to secure the condense.Robert W.
Nice experience Thank you!DAVID C.
Le client n'a pas laissé de commentaire.JEREMY B.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Angela S.
The Uhaul i rented from took very good care of there equipment i was very impressed, i drove over 700 miles and had zero issues.Daniel H.
Le client n'a pas laissé de commentaire.Gloria R. | Online Move In
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Richard H.
Process was so easy and fast on both sides. Got a pretty brand new van, which performed well on an 850+ mile trip. I was impressed by the gentleman who took the time to ensure the charges were correct when I returned the van. Would recommend, A+++Michael B.
I still have not received an email from my drop off yesterday.Jerrod L.
Not a problem with this location. Problem with the truck was, driving a thousand plus miles with no cruise control sucks.John W.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Marcos V.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Nickole J.
Nothing! I go out of my way to rent from this location because the customer service is always amazing, the equipment is always clean and in good working order and the check-in/check-out is efficient and painless.Leonard A.
I really have no complaints. Great, quick service. Nice people. No fee surprises. Was kept informed of charges and my responsibilities.Galena H.
Le client n'a pas laissé de commentaire.Michael P.
There was previous damage on the truck. I used the mobile app to check-in (Mobile check-in SUCKS!!!!) took the photos of the damage, odometer, fuel level and the filthy conditions of the truck. I received an message I had exceeded the number of photos to upload. It appears the majority of the photos did not actually upload. This made the check-in facility question if i caused the damage since the pickup location did not mark the damage and the photos did not upload to the horrible mobile check-in app. After some lengthy discussion what I assumed was the manager decided I was being truthful. I have rented from this location in the past and they have always been helpful.William M.
Everything went smoothly..no complaintsLANETTE O.
Le client n'a pas laissé de commentaire.Cynthia H.
Le client n'a pas laissé de commentaire.Brendan C.
The person helping me when I picked up a 6x12 trailer and when I returned it was very quick and explained everything I needed. They cared!Rob A.
Le client n'a pas laissé de commentaire.Leo W.
Le client n'a pas laissé de commentaire.DARRIN P.
Customer service was great and very helpful. Truck felt good when I picked it up and loaded it. After we were on the highway we had issues with the truck, any thing over 50mph the steering had a shimmy and there is a bar on the back of the cab on the outside that rattled the whole 1955 miles trip that was louder then the radio at a decent level. I did informed the drop off location about the issues as well.Keith M.
Le client n'a pas laissé de commentaire.Brooks W.
The rims on the 5x9 trailers were rusty. It would be nice if there was a way to keep the trailers nice and well kept and free from rust.Jeffrey B.
Friendly customer service and equipment was ready on time! I would recommend this U-Haul to anyone in need of their services.Jeff M.
Truck was clean but ramp was covered in dry clay when I pulled it open to use. I had to leave my storage unit go back home and hose it down and try to get as much off so I could even get up the ramp. Please make sure the ramp is also clean not just the box truck. I wasted 64 miles just to clean off the ramp to make it usable. Definitely not ok.Ashley M.
Le client n'a pas laissé de commentaire.Vernaisha B.
Veey good experience and help while picking up a trailerFRANCIS Q.
Le client n'a pas laissé de commentaire.Fareed J.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Tema C. | Premières impressions
Le client n'a pas laissé de commentaire.Svetomir S. | Online Move In
Le client n'a pas laissé de commentaire.Francis H. | Expérience générale
It's pretty dusty but it's AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I'm happy with it.JONATHAN J. | Premières impressions
Le client n'a pas laissé de commentaire.Dave H. | Expérience générale
The employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.Brad D. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald H. | Online Move In
Le client n'a pas laissé de commentaire.Gibson P. | Premières impressions
Le client n'a pas laissé de commentaire.kim s. | Expérience générale
Le client n'a pas laissé de commentaire.MELINDA H. | Premières impressions
Seamless experience.Janeen C. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE G. | Expérience générale
I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.LUZ D. | Expérience générale
Le client n'a pas laissé de commentaire.Dewey C. | Expérience générale
Le client n'a pas laissé de commentaire.nora f. | Premières impressions
Le client n'a pas laissé de commentaire.john h. | Premières impressions
Le client n'a pas laissé de commentaire.camille f. | Expérience générale
Le client n'a pas laissé de commentaire.whiteny G. | Expérience générale
Le client n'a pas laissé de commentaire.Thatiana A. | Premières impressions
Better lighting would be nice , but overall secure and comfortableDonte S. | Expérience générale
The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the unitsJacob P. | Online Move In
Le client n'a pas laissé de commentaire.Adia T. | Online Move In
Le client n'a pas laissé de commentaire.William F. | Premières impressions
Transportation always seems to over book but the the staff handled the customers very well.Raul G. | Premières impressions
I wish I could remember the office girls names but both were very friendly and helpful.kelley l. | Premières impressions
Le client n'a pas laissé de commentaire.James D. | Premières impressions
Le client n'a pas laissé de commentaire.Tou Y. | Premières impressions
I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!Devra C. | Premières impressions
Outstanding staff members and very helpfulMarcus M. | Expérience générale
Very goodKojo O. | Expérience générale
I am relieved to organize my items that I need for use later. I appreciate the great work.Bryson T. | Online Move In
Le client n'a pas laissé de commentaire.RICHARD W. | Expérience générale
The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn't have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!Johnathan E. | Premières impressions
The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.Elizabeth H. | Premières impressions
My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staffMarcus M. | Premières impressions
Ryan was an awesome help!Ralph S. | Premières impressions
Le client n'a pas laissé de commentaire.Ava W. | Premières impressions
U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!Mensah F. | Premières impressions
Le client n'a pas laissé de commentaire.Tim E. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone's "issues" with a smile.Bernard A. | Premières impressions
Too tired to comment. Gitca U-commenter I can rent?Scott M. | Online Move In
Everyone was good except the girl that rented me the truck to move out. She wasn't very friend. Well rude. I was super nice to her and she wouldn't make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn't have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn't feel welcome at all. She had short multi colored short hair. I don't think I will rent anything from hula again.linda d. | Expérience générale
Le client n'a pas laissé de commentaire.Tim E. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony W. | Online Move In
Thank you all for your excellent help when needed this past year!Caren K. | Expérience générale
Clean, quick, convenient.Scott E. | Online Move In
Le client n'a pas laissé de commentaire.Ronald s. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald s. | Premières impressions
Le client n'a pas laissé de commentaire.Theodore J. | Expérience générale
Customer service is very good and the employees are very helpful and kindDamion E. | Premières impressions
Good friendly 1st experience, Felt like there was some caring employees helping me.Garry R. | Premières impressions
Very helpfulJessica R. | Premières impressions
The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicelyCynthia M. | Expérience générale
Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vezJose Q. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando U. | Premières impressions
In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.Terra H. | Premières impressions
The staff was very helpful, knowledgeable, and friendly. I was a great experience. Merci encore.linda d. | Premières impressions
Yes I will always use UHAUL storeage all the time and refer then to friends and family. Merci.Francis K. | Expérience générale
Le client n'a pas laissé de commentaire.MARILYN M. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo T. | Expérience générale
Le client n'a pas laissé de commentaire.Ella G. | Premières impressions
Shawn was awesome. Went out of his way to get me set up with a storage unitSTEVE F. | Premières impressions
Great staff!Lyle R. | Expérience générale
Le client n'a pas laissé de commentaire.Donnchadh S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.Lyle R. | Premières impressions
Le client n'a pas laissé de commentaire.Rita C. | Expérience générale
Thanks for the great service!ellie A. | Expérience générale
I have never used a storage facility before so I have nothing to compare it to.charlotte l. | Expérience générale
When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike BernardMichael B. | Premières impressions
Le client n'a pas laissé de commentaire.NAZRUL T. | Expérience générale
-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!Jeanne t. | Expérience générale
Le client n'a pas laissé de commentaire.Cory M. | Expérience générale
Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.Keith J. | Premières impressions
Le client n'a pas laissé de commentaire.NAZRUL T. | Premières impressions
Le client n'a pas laissé de commentaire.MIGUEL C. | Premières impressions
Le client n'a pas laissé de commentaire.George O. | Expérience générale
Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.jennifer m. | Expérience générale
This is my location of choice. I always get good service.Betty E. | Expérience générale
Le client n'a pas laissé de commentaire.April B. | Online Move In
Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpfulMichelle H. | Expérience générale
This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.Sara S. | Premières impressions
Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that locationMichelle H. | Premières impressions
The office personnel were very helpful. Thanks for helping me.ann a. | Expérience générale
We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.Thomas K. | Premières impressions
Staff was very helpfulThomas M. | Premières impressions
Very quick and I’m depth serviceKyller G. | Premières impressions
Charles helped me make an informed decision about storing my belongings. He was kind & professional.charlotte l. | Premières impressions
When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.Tom F. | Premières impressions
My battery was stolen from my vehicleprince m. | Expérience générale
xxxxxKEN S. | Expérience générale
Everything was excellentEDWARD S. | Premières impressions
it was always clean and the guys were always helpful, friendly and very professional.Devon M. | Expérience générale
Excellent ! Staff went out of their way to make sure I was happy and taken care of.Debra H. | Premières impressions
Staff super friendly but when you call the store always transfer you to another place and not convinceIVAN M. | Expérience générale
Everything was AOKAYRobert V. | Expérience générale
Very good, courteous and helpful staffmelissa t. | Expérience générale
MerciAhmed M. | Expérience générale
Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!corinne s. | Expérience générale
Thank you for your kind help.RASHAD K. | Premières impressions
Felt like going home!! Everyone was respectful and helpful. Great job!joseph m. | Expérience générale
Very convenientbrad m. | Expérience générale
From the moment I entered the store until I returned the vehicle, excellence throughout.MARIO ANDREW H. | Premières impressions
Courteous and rapidGwen W. | Premières impressions
Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.Darshon H. | Expérience générale
The team was very professional and confidentmarlon s. | Premières impressions
The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!andrea e. | Premières impressions
Excellent service à la clientèleTodd g. | Expérience générale
UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.Larry W. | Expérience générale
my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to beMarisa B. | Expérience générale
Great experienceMonique A. | Expérience générale
The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.kim s. | Expérience générale
We were very happy with the staff at the Chandler locationlakeisha w. | Expérience générale
Your staff were great! And very helpful thank you.robert d. | Réservation
Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.Soei S. | Expérience générale
My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.Annie K. | Expérience générale
Everyone was very helpful from Alaska to ArizonaRobert V. | Réservation