Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

9 544 évaluations

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Personnel very helpful

Johally S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie R. 
Évaluation :
5

No improvement necessary. I arrived at this location @ 8:00 am. The attendant was courteous friendly informative and had me hooked up and out within 10 minutes. Great job, Thank you.

Robert I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG T. 
Évaluation :
5

The representative at the check in counter was excellent and provided great customer service and the rep's experience in the time it takes and how much time was available to me was incredibly helpful and much appreciated. The return process was simple and easy. Much appreciated. Thank you.

Sheri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlend W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
1

Having original reservation at another location nearby that did not have ANY trucks pissed me off, then to top that bullshit off I had to drive in rush hour through Phoenix to go to Chandler from Goodyear 3 fucking hours out of my way... What a shit show....

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
3

I was told I would receive refund for the 90$ in gas I put in truck never received

Steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade M. 
Évaluation :
5

Electric truck

Segundo G. 
Évaluation :
5

Your staff went above n beyond Expectation to meet every one of my needs you got a perfect crew who truly knows the meaning of team work n well coordinated there leader is a awesome teacher n leader keep up the great n awesome work happy holidays to each n all employees within the U-Haul industry

Albert M. 
Évaluation :
5

The whole process and employees were great.

toni M. 
Évaluation :
3

You should relay whether there is a grace period/window for returning equipment and/or trucks.

Felicia C. 
Évaluation :
1

Check out process on the app took forever as I was sitting in the lot at 1am alone for 20 min. I could hear noices behind all the trucks which I'm sure were people looking to steal something. Very frustrating!

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather F. 
Évaluation :
1

Will never go to U-Haul anymore

charles A. 
Évaluation :
5

Carry a few diesel pickup trucks

Derry H. 
Évaluation :
2

I was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.

Terry S.  |  Expérience générale 
Évaluation :
1

Had the Ban since nov 2. Got my things out to storage and drove it to work. They overcharged me on the miles they say i drove more than 400 miles and that is not true at all. There is no possible way. I feel reap off.

Javier M. 
Évaluation :
3

Truck was old. Would not start wasted 1/2 day waiting for mechanic with a battery. Determined it needed a new starter. That took the rest of the day. On the trip power steering went out. Another half day of waiting.

Scott S. 
Évaluation :
5

Process went smoothly and quickly.

K-K M. 
Évaluation :
5

Great experience Very nice and knowledgeable staff First class

Shaun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlissa N. 
Évaluation :
5

Pick up was fast, easy and the customer service was superb!!

Olivia R. 
Évaluation :
5

the kid met me as i checked in and listended while I explained the gas gage not moving, I showed him my receipt for gas. Was checked out in a very clean show room really fast.

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryann A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Murial V. 
Évaluation :
5

Very easy to drop the tru k off.

Nancy S. 
Évaluation :
5

Staff is very friendly and helpful. Thanks.

Marcos A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary Z. 
Évaluation :
3

No one told me the fender of the car hauler came off so I had to climb out my window to get out of my car.

Renee R J. 
Évaluation :
3

Whatever happened to gas tank being full when vehicle picked up and return with full tank?!? Much preferred than trying to guess amount to put in for return

Lori P. 
Évaluation :
5

EXCELLENT SERVICE

Marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall H. 
Évaluation :
5

Amazing customer service. Kind and efficient

Lisa V. 
Évaluation :
5

Brent essence and Ruth Ann were amazing!

CAELYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish B. 
Évaluation :
5

No improvement is needed. Ruth Lynn and Essence were exceptional customer service reps.

Douglas D. 
Évaluation :
1

I didn't care to check because I didn't think I needed to. But thankfully, I took pictures of MI out and gas before I left uhaul. MI out of my invoice was 6073, but it was actually 6074. The gas was marked full when it wasn't when I left, but I still made sure it was full when I brought it in. I'm not able to go in to dispute this because Im so busy, and you can't get anyone on tbt phone either. The amount is off by a little, but that's not the point. It's the principle. Consumers need to trust the people they're doing business with, but there's so much dishonesty, and you just can't trust these businesses anymore, it's so disheartening.

Genesis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

Wish there would have been a smile or something, but that's how the service is these days.

Chantel R. 
Évaluation :
1

The dolly had no security tie on it and was charged for the use when I never used it.

Christian P. 
Évaluation :
1

The whole renting experience was horrible. I reserved at one location but when I got there the truck that I reserved was not there. Say there waited about 35 minutes just for them to tell me to go to another location. Get to the AZ Ave location where I waited in line for almost 30 minutes. Finally got the truck but it was after hours when it needed to be returned. I arrived at the location to return and sat there for another hour trying to return the truck because for some reason the app wouldn't let me input the mileage. Just an complete mess.

YOLONDA W. 
Évaluation :
5

Great move. The lock did not work. We needed to buy a lock to secure the condense.

Robert W. 
Évaluation :
5

Nice experience Thank you!

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

The Uhaul i rented from took very good care of there equipment i was very impressed, i drove over 700 miles and had zero issues.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Process was so easy and fast on both sides. Got a pretty brand new van, which performed well on an 850+ mile trip. I was impressed by the gentleman who took the time to ensure the charges were correct when I returned the van. Would recommend, A+++

Michael B. 
Évaluation :
4

I still have not received an email from my drop off yesterday.

Jerrod L. 
Évaluation :
5

Not a problem with this location. Problem with the truck was, driving a thousand plus miles with no cruise control sucks.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickole J. 
Évaluation :
5

Nothing! I go out of my way to rent from this location because the customer service is always amazing, the equipment is always clean and in good working order and the check-in/check-out is efficient and painless.

Leonard A. 
Évaluation :
5

I really have no complaints. Great, quick service. Nice people. No fee surprises. Was kept informed of charges and my responsibilities.

Galena H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

There was previous damage on the truck. I used the mobile app to check-in (Mobile check-in SUCKS!!!!) took the photos of the damage, odometer, fuel level and the filthy conditions of the truck. I received an message I had exceeded the number of photos to upload. It appears the majority of the photos did not actually upload. This made the check-in facility question if i caused the damage since the pickup location did not mark the damage and the photos did not upload to the horrible mobile check-in app. After some lengthy discussion what I assumed was the manager decided I was being truthful. I have rented from this location in the past and they have always been helpful.

William M. 
Évaluation :
5

Everything went smoothly..no complaints

LANETTE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

The person helping me when I picked up a 6x12 trailer and when I returned it was very quick and explained everything I needed. They cared!

Rob A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN P. 
Évaluation :
5

Customer service was great and very helpful. Truck felt good when I picked it up and loaded it. After we were on the highway we had issues with the truck, any thing over 50mph the steering had a shimmy and there is a bar on the back of the cab on the outside that rattled the whole 1955 miles trip that was louder then the radio at a decent level. I did informed the drop off location about the issues as well.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks W. 
Évaluation :
5

The rims on the 5x9 trailers were rusty. It would be nice if there was a way to keep the trailers nice and well kept and free from rust.

Jeffrey B. 
Évaluation :
5

Friendly customer service and equipment was ready on time! I would recommend this U-Haul to anyone in need of their services.

Jeff M. 
Évaluation :
5

Truck was clean but ramp was covered in dry clay when I pulled it open to use. I had to leave my storage unit go back home and hose it down and try to get as much off so I could even get up the ramp. Please make sure the ramp is also clean not just the box truck. I wasted 64 miles just to clean off the ramp to make it usable. Definitely not ok.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernaisha B. 
Évaluation :
4

Veey good experience and help while picking up a trailer

FRANCIS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fareed J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
3

Reservation check in was super awkward and intrusive. I will never recommend to anyone. Drop off was seamless and efficient.

Erik R. 
Évaluation :
1

Reserved a truck and trailer online yesterday. When I showed up this morning they only had the truck. They said they had been trying to contact me about the trailer not being there, but I didn't have any calls, texts, or emails from about it. It was a long wait to be helped as well. I don't know if this is a problem with this specific location or the online quoting process in general, but the price at the counter was $37 more than the online quote I received the night prior, for exactly the same equipment and miles. Pretty hard to recommend this location with an experience this poor. At least the individuals working there were helpful and friendly!

Curtis E. 
Évaluation :
3

No receipt

sergio H. 
Évaluation :
5

Make app so it's not glitchy. Couldn't do 24/7 pickup as expected

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bishnu R. 
Évaluation :
5

Very, very nice facility. People were happy.

Gregory C. 
Évaluation :
1

I've used this location for random rentals, picking up new furniture, taking stuff to goodwill etc. a few weeks ago my apartment flooded. I had to move all of my belongings from one unit in our complex to another. My complex is also less than 1 mile from this location. I rented a van for 2-3 hours on back to back days. Both days were virtually identical.. 4-5 trips from one unit to the other and then back to uhaul. We're talking 5 miles max. One of the two rentals got messed up and i was charged $180 when i was quoted about $50. Turns out the van i used (AND CHECKED BACK IN TO AN EMPLOYEE) was driven 360+ miles. I was charged for the miles. Once i realized what the charge was for, i initiated a customer service call. After 1 1/2 hours i got a rep on the phone.. who disconnected after about 1 minute of me explaining the situation. No call back. Then I initiated an online chat. The rep from the chat was incredibly uninsightful, but provided me with a dispute number and told me that I should expect a call from a supervisor in 48-72 hours. 96 hours later and i have heard nothing. I drive to this location and ask for the manager. Manager, Brent, completely unapologetic about the issue- he continued to point at his screen and show me the miles accounted for “during my rental.” I rented that van for 3 hours.. it's not possible to drive 350 miles in that amount of time. I'm pointing out some type of processing or system issue that i am evidence of, and Brent could not care less. He tells me he's going to contact his superiors and i should expect a call within 3 days (again) .. this review comes 24 hours after my interaction with Brent. Depending on the resolution I may update this review. In the meantime, Absolutely avoid this location at all costs, you may be charged quadruple for a rental and then treated like a liar when you try to get it fixed. Again, DO NOT, use this location. If i dont hear from Brent or his superiors within the 72 hours then I'm handing this over to my attorney- purely out of principle. I've lost more than $200 worth of my time.

Joe S. 
Évaluation :
5

Great professional

minnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David U. 
Évaluation :
2

I was assisted by a somewhat unfriendly General Manager. I was told that my reservation had been cancelled by corporate because I did not pick it up the night before even though my reservation was for that morning. He was not in the least apologetic. I reserved my trailer at the Power Road location and was quoted a different price than I was charged. When I asked the G.M. what the rate was he said he had no idea. I could tell as a long time employer that his crew was not happy and possibly a little afraid of him. I will not return to that location due to the toxic nature there

Jon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
5

Nothing I can think of. Staff are very nice and helpful.

Leonard Y. 
Évaluation :
5

The people doing your booking need to reserve the right size trucks , ours was too small for a fully filled 1 bedroom with patio large apartment which is what I told her

Macken G. 
Évaluation :
5

I was told at time of rental that pickup truck gas tank was full. I used the truck for 24 MI, averaging 21 mpg. But when I went to fill up at the gas station before returning the truck, it took 4 gallons to fill it when it should have only been just over one gallon So it definitely wasn't full to begin with. and at the price of gas I was not happy about this.

Gale A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Brent and the team at this UHaul location are awesome. Excellent service à la clientèle.

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tema C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svetomir S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis H.  |  Expérience générale 
Évaluation :
3

It's pretty dusty but it's AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I'm happy with it.

JONATHAN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H.  |  Expérience générale 
Évaluation :
5

The employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.

Brad D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gibson P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA H.  |  Premières impressions 
Évaluation :
5

Seamless experience.

Janeen C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Expérience générale 
Évaluation :
1

I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.

LUZ D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nora f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camille f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

whiteny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thatiana A.  |  Premières impressions 
Évaluation :
4

Better lighting would be nice , but overall secure and comfortable

Donte S.  |  Expérience générale 
Évaluation :
3

The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units

Jacob P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adia T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Premières impressions 
Évaluation :
4

Transportation always seems to over book but the the staff handled the customers very well.

Raul G.  |  Premières impressions 
Évaluation :
5

I wish I could remember the office girls names but both were very friendly and helpful.

kelley l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tou Y.  |  Premières impressions 
Évaluation :
3

I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!

Devra C.  |  Premières impressions 
Évaluation :
5

Outstanding staff members and very helpful

Marcus M.  |  Expérience générale 
Évaluation :
5

Very good

Kojo O.  |  Expérience générale 
Évaluation :
5

I am relieved to organize my items that I need for use later. I appreciate the great work.

Bryson T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W.  |  Expérience générale 
Évaluation :
5

The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn't have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!

Johnathan E.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.

Elizabeth H.  |  Premières impressions 
Évaluation :
5

My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff

Marcus M.  |  Premières impressions 
Évaluation :
5

Ryan was an awesome help!

Ralph S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ava W.  |  Premières impressions 
Évaluation :
5

U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!

Mensah F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone's "issues" with a smile.

Bernard A.  |  Premières impressions 
Évaluation :
5

Too tired to comment. Gitca U-commenter I can rent?

Scott M.  |  Online Move In 
Évaluation :
3

Everyone was good except the girl that rented me the truck to move out. She wasn't very friend. Well rude. I was super nice to her and she wouldn't make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn't have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn't feel welcome at all. She had short multi colored short hair. I don't think I will rent anything from hula again.

linda d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Online Move In 
Évaluation :
5

Thank you all for your excellent help when needed this past year!

Caren K.  |  Expérience générale 
Évaluation :
5

Clean, quick, convenient.

Scott E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore J.  |  Expérience générale 
Évaluation :
5

Customer service is very good and the employees are very helpful and kind

Damion E.  |  Premières impressions 
Évaluation :
5

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  Premières impressions 
Évaluation :
5

Very helpful

Jessica R.  |  Premières impressions 
Évaluation :
5

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Expérience générale 
Évaluation :
4

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando U.  |  Premières impressions 
Évaluation :
4

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  Premières impressions 
Évaluation :
5

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Merci encore.

linda d.  |  Premières impressions 
Évaluation :
5

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Merci.

Francis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ella G.  |  Premières impressions 
Évaluation :
5

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  Premières impressions 
Évaluation :
5

Great staff!

Lyle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnchadh S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita C.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!

ellie A.  |  Expérience générale 
Évaluation :
4

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Expérience générale 
Évaluation :
5

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Expérience générale 
Évaluation :
3

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M.  |  Expérience générale 
Évaluation :
3

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O.  |  Expérience générale 
Évaluation :
4

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Expérience générale 
Évaluation :
5

This is my location of choice. I always get good service.

Betty E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B.  |  Online Move In 
Évaluation :
3

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Expérience générale 
Évaluation :
5

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  Premières impressions 
Évaluation :
5

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  Premières impressions 
Évaluation :
5

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Expérience générale 
Évaluation :
2

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Thomas M.  |  Premières impressions 
Évaluation :
5

Very quick and I’m depth service

Kyller G.  |  Premières impressions 
Évaluation :
5

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  Premières impressions 
Évaluation :
5

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  Premières impressions 
Évaluation :
1

My battery was stolen from my vehicle

prince m.  |  Expérience générale 
Évaluation :
5

xxxxx

KEN S.  |  Expérience générale 
Évaluation :
5

Everything was excellent

EDWARD S.  |  Premières impressions 
Évaluation :
5

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Expérience générale 
Évaluation :
5

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Expérience générale 
Évaluation :
5

Everything was AOKAY

Robert V.  |  Expérience générale 
Évaluation :
4

Very good, courteous and helpful staff

melissa t.  |  Expérience générale 
Évaluation :
5

Merci

Ahmed M.  |  Expérience générale 
Évaluation :
5

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!

corinne s.  |  Expérience générale 
Évaluation :
4

Thank you for your kind help.

RASHAD K.  |  Premières impressions 
Évaluation :
5

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Expérience générale 
Évaluation :
5

Very convenient

brad m.  |  Expérience générale 
Évaluation :
5

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  Premières impressions 
Évaluation :
4

Courteous and rapid

Gwen W.  |  Premières impressions 
Évaluation :
5

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Expérience générale 
Évaluation :
4

The team was very professional and confident

marlon s.  |  Premières impressions 
Évaluation :
5

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Todd g.  |  Expérience générale 
Évaluation :
5

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Expérience générale 
Évaluation :
3

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Expérience générale 
Évaluation :
5

Great experience

Monique A.  |  Expérience générale 
Évaluation :
1

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Expérience générale 
Évaluation :
4

We were very happy with the staff at the Chandler location

lakeisha w.  |  Expérience générale 
Évaluation :
5

Your staff were great! And very helpful thank you.

robert d.  |  Réservation 
Évaluation :
5

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Expérience générale 
Évaluation :
2

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Expérience générale 
Évaluation :