Le client n'a pas laissé de commentaire.MARIA W.
Customer Reviews for U-Haul Moving & Storage of Downtown Chandler
Pour nous contacter
Chandler, AZ 85225
(Btwn Warner & Ray)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented a truck knowing I would need every inch of it. The stupid dolly tied to the inside wall of the truck lost usable space and caused more work and mileage as we had to make multiple trips. It's a horrible promotional gimmick and I didn't get the truck space I paid for. Additionally, I used a quarter of a tank and was charged 25 $dollars. I could not find a gas station where the truck would clear the roof. The service was fine but to incur the additional costs I did on a 24-hr rental was a racket.BOBRA C.
Le client n'a pas laissé de commentaire.TODD B.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.EDWARD G.
Nothing, excellent serviceDALE W.
Le client n'a pas laissé de commentaire.Ronald s. | Expérience générale
Excellent service à la clientèleSERGIO C.
Le client n'a pas laissé de commentaire.Dallin C.
Le client n'a pas laissé de commentaire.Barbara E.
The AC did not work and I was moving in 95 degree Temps in Phoenix. I also got charged a cleaning fee and after hours drop fee because they didn't open until 9am.JAMES S.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.DANIEL A.
Le client n'a pas laissé de commentaire.PAULETTE M.
The representative that I worked with did not have good customer service skills. After doing business with her, she didn't even say thank you. I believe she needs to go to customer service 101, you always think your customers they are the ones that putting food on your table. I asked her how long she's been with Uhaul and she said five years, she was very unfriendly. The vehicle I rented was a brand new vehicleAnd was excellent. The best vehicle I have ever rented with Uhaul.DAVID C.
Le client n'a pas laissé de commentaire.Rebecca M.
Le client n'a pas laissé de commentaire.JESSI Q.
Le client n'a pas laissé de commentaire.JAROD K.
Le client n'a pas laissé de commentaire.Daniel B.
We had rented U-Haul trucks from this particular store a couple of times and had great customer service, never a problem or issue. Our most recent experience was the complete opposite and I truly hope that it was not due to racial profiling that made this last recent rental a nightmare. We will not be returning to this location for any of our future commercial needs.ROBERT O.
Le client n'a pas laissé de commentaire.VALERY K.
Le client n'a pas laissé de commentaire.TROY L.
I had originally set up pick up at Scottsdale on Hayden. I ended up having to drive out to Chandler. When I got there the trailer had a bad tire on one side: a bald spot and a one inch cut in a different location. I asked the manager if he would drive a long distance on that tire and he said no. But he said he was not authorized to replace it, nor did he have a tire to replace it with. I asked if there were any other trailers in the system to use instead and he said no. I had three people lined up to help me load it and had to postpone them. I ended up having to take the trailer anyway and call your roadside service to get the tire replaced that afternoon at my home. That was three hours later but they did put a good tire on it which I appreciated. I set up this reservation a month in advance to avoid this situation but it did not seem to matter. Also frustrating was the cost of the trailer: I had rented one like it numerous times in the previous three years and this time the cost more than tripled from the most recent time. I understand costs go up after six months or a year but to have it tripled left a bad taste in my mouth, unfortunately.CHUCK R.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.Randy H.
Nothing good service,Willie W.
Le client n'a pas laissé de commentaire.Ronald s. | Premières impressions
Le client n'a pas laissé de commentaire.Donna P.
Le client n'a pas laissé de commentaire.Jose C.
We will NEVER use uhaul again after the experience that we had with this move. STILL waiting for a supervisors call back and the 50 $rebate and reduced price per mile we were promised because YOU screwed our reservation up on the day we needed to move. Also, the fuel gage was broken so we had to completely fill the tank regardless of the fact it stayed on 3/4 full no matter how much we drove it. HAVE A SUPERVISE CALL US ASAP. I will be happily sharing our experience with our multiple friends, family and coworkers.Thomas O.
I had a very big problem with the 1-800 number and trying to reach a human to let them know I was keeping my truck for an additional day. I was not able to speak to a live person at either end. Not at the store and not on the 1-800 number, the store number feeds to the 1-800 number, and your put on an endless loop waiting to get someone to listen to your problem. I had to forgo any communication at all, for this, I give Uhaul an F-. Absolutely unacceptable. In the store, they are very specific in how they want to be contacted in an emergency or otherwise. Well if you follow those directions you are done for, your ability to communicate with your customer is in need of an extreme upgrade, and that's being nice!!!ROBERT H.
Le client n'a pas laissé de commentaire.CIHAN D.
Le client n'a pas laissé de commentaire.Theodore J. | Expérience générale
None. Everything was as hoped for.Jack D.
All was very good. Service team unhitched the trailer within 2 minutes of our arrival. They also returned 10 $back to us, because we did receive blankets that were scheduled to be in our order from the beginning, but that was due to the U-Haul computer system issues when we initial got the trailer. The trailer was solid and perfect for our journey from PA to AZ.Scott Z.
Everything went great. No issues, friendly staff, all good.Werner S.
Le client n'a pas laissé de commentaire.Brett J.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Friendly, efficient, affordable! I am impressed!Brian K.
Le client n'a pas laissé de commentaire.Samuel V.
Le client n'a pas laissé de commentaire.ANTHONY H.
Online website very difficult; however in house service Manny provided great customer serviceIrene B.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.Wade T.
Ryan was AMAZING. He should be training other team members.Dennis B.
Le client n'a pas laissé de commentaire.CEDINA A.
Le client n'a pas laissé de commentaire.Jarrett L.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.JOANNE N.
The staff were super friendly very respectful and service was super fast. The young man that took the u-haul back in explained everything to me and explained about the payment and all and I was gone in less than ten minutes. When I rented it I was only there maybe twenty minutes would absolutely recommend this location to anyone looking to rent a u-haul.Frank P.
Le client n'a pas laissé de commentaire.TINA C.
Rent trailer hitches, rather than have to purchaseLAURA G.
Le client n'a pas laissé de commentaire.KENNETH L.
I made a reservation for a 5'x 8' trailer two days before pickup and when I showed up at my reservation time only to find that the trailer was not there. I was told that someone had not returned the trailer and I'd have to go to another location to pickup the trailer, luckily I wasn't on a tight time frame.Brian H.
Quick and easy. Helpful and friendly staffDANIEL C.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.TERI M.
Le client n'a pas laissé de commentaire.TIMOTHY R.
Windshield was dirty, passenger door whistled loud with windows up.Michael F.
Le client n'a pas laissé de commentaire.SCOTT J.
Le client n'a pas laissé de commentaire.KARMA H.
Le client n'a pas laissé de commentaire.Joseph V.
Customer service is very good and the employees are very helpful and kindDamion E. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald S.
Online checkout is so helpfulDAVID S.
Le client n'a pas laissé de commentaire.TODD D.
Le client n'a pas laissé de commentaire.DEMETRIUS S.
Trailer only had tie downs on one sideETHAN N.
Le client n'a pas laissé de commentaire.THERESE M.
My blinkers didn't work on the trailer. They popped the hood and changed the spark plug. It worked. Super fast and easy and they went above and beyond. I will be back.WHITNEY S.
I'll never use Uhaul again. You've lost my business for good.JOSHUA T.
You guys are awesomeFRANCISCO P.
All items ARE WATERED DAMAGEKarlia L.
Le client n'a pas laissé de commentaire.Thomas S.
The 5x8 trailer was very dirty outside - walls inside were dirty as well - floor was clean - seems that the techs I have picked up my last 2 trailers from do a minimum on the chain set upSEAN M.
Le client n'a pas laissé de commentaire.CRAIG E.
Good friendly 1st experience, Felt like there was some caring employees helping me.Garry R. | Premières impressions
Le client n'a pas laissé de commentaire.LEROY J.
Very helpfulJessica R. | Premières impressions
Le client n'a pas laissé de commentaire.perry L.
The truck I ordered had a ramp. The truck I received didn't - which creates a challenge when you're 73 with a temperamental knee. I checked in online to save time but spent almost 45 minutes at the front counter going over forms. Only one person working with a very long line of people. Not happy.Jody S.
Le client n'a pas laissé de commentaire.TOD G.
Le client n'a pas laissé de commentaire.Ricky M.
Le client n'a pas laissé de commentaire.Kenneth L.
Excellent equipment and customer service very efficient great job!STEPHEN S.
Very easy to deal with and the rate is amazing. Thank you I haulAL Y.
Le personnel était amical et serviable. Truck ran great. In and out quickly and easily. MerciMICHAEL D.
The rental experience was great as usual but the exterior of the Cargo van was INCREDIBLY dirty, which I ended up doing a simple cleaning after an hour of use primarily because the grime would transfer to me upon entry/exit(was rented for business deliveries). With that being said, this is still a great place to rent from though!MICHAEL C.
Nothing stay the same...great service!GREGORY M.
After renting truck and taking it home, we spend hours packing it. When we finally finished, exhausted, we went to bed. (we worked till after midnight. When we got up, we planned our strategy of driving to the location to unload. Unfortunately, when we started up the truck, the oil lamp was on. From experience, I knew it is not wise to drive unless we knew what was going on. Having a time constraint, we oped to just unload everything and return the truck. I was upset upon taking it back, we were told we still had to pay tor renting it. We drove 3 miles to our house and 3 miles back, spent hours working on loading and unloading, achieved NOTHING, and were told they would only take off 20 $. If we had called roadside assistance, we would not have finished in the time constraint we had. I am very disappointed in the result.AVA R.
Brian the manager great customer serviceANNETTE P.
The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicelyCynthia M. | Expérience générale
Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vezJose Q. | Premières impressions
A very long waitJohn D.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.KURT L.
Great service. Checkin was quick and we were done with in a few minutes.Marla C.
Le client n'a pas laissé de commentaire.Fernando U. | Premières impressions
Le client n'a pas laissé de commentaire.REGINA R.
I go out of the way to rent from this location. The equipment is always in good working order and the customer service is exceptional!Leonard A.
Clean and sanitize the vehicles insideANITA R.
Not much, the crew at this location works hard and fast. The only thing I can think of is to add more staff so phone calls are answered faster. I was on hold for over 20 minutes.Mark L.
Don was fantastic!MICHAEL K.
Le client n'a pas laissé de commentaire.JOHN C.
In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.Terra H. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT W.
The staff was very helpful, knowledgeable, and friendly. I was a great experience. Merci encore.linda d. | Premières impressions
Yes I will always use UHAUL storeage all the time and refer then to friends and family. Merci.Francis K. | Expérience générale
Le client n'a pas laissé de commentaire.MARILYN M. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo T. | Expérience générale
Le client n'a pas laissé de commentaire.Ella G. | Premières impressions
Shawn was awesome. Went out of his way to get me set up with a storage unitSTEVE F. | Premières impressions
Great staff!Lyle R. | Expérience générale
Le client n'a pas laissé de commentaire.Donnchadh S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.Lyle R. | Premières impressions
Le client n'a pas laissé de commentaire.Rita C. | Expérience générale
Thanks for the great service!ellie A. | Expérience générale
I have never used a storage facility before so I have nothing to compare it to.charlotte l. | Expérience générale
When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike BernardMichael B. | Premières impressions
Le client n'a pas laissé de commentaire.NAZRUL T. | Expérience générale
-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!Jeanne t. | Expérience générale
Le client n'a pas laissé de commentaire.Cory M. | Expérience générale
Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.Keith J. | Premières impressions
Le client n'a pas laissé de commentaire.NAZRUL T. | Premières impressions
Le client n'a pas laissé de commentaire.MIGUEL C. | Premières impressions
Le client n'a pas laissé de commentaire.George O. | Expérience générale
Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.jennifer m. | Expérience générale
This is my location of choice. I always get good service.Betty E. | Expérience générale
Le client n'a pas laissé de commentaire.April B. | Online Move In
Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpfulMichelle H. | Expérience générale
This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.Sara S. | Premières impressions
Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that locationMichelle H. | Premières impressions
The office personnel were very helpful. Thanks for helping me.ann a. | Expérience générale
We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.Thomas K. | Premières impressions
Staff was very helpfulThomas M. | Premières impressions
Very quick and I’m depth serviceKyller G. | Premières impressions
Charles helped me make an informed decision about storing my belongings. He was kind & professional.charlotte l. | Premières impressions
When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.Tom F. | Premières impressions
My battery was stolen from my vehicleprince m. | Expérience générale
xxxxxKEN S. | Expérience générale
Everything was excellentEDWARD S. | Premières impressions
it was always clean and the guys were always helpful, friendly and very professional.Devon M. | Expérience générale
Excellent ! Staff went out of their way to make sure I was happy and taken care of.Debra H. | Premières impressions
Staff super friendly but when you call the store always transfer you to another place and not convinceIVAN M. | Expérience générale
Everything was AOKAYRobert V. | Expérience générale
Very good, courteous and helpful staffmelissa t. | Expérience générale
MerciAhmed M. | Expérience générale
Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!corinne s. | Expérience générale
Thank you for your kind help.RASHAD K. | Premières impressions
Felt like going home!! Everyone was respectful and helpful. Great job!joseph m. | Expérience générale
Very convenientbrad m. | Expérience générale
From the moment I entered the store until I returned the vehicle, excellence throughout.MARIO ANDREW H. | Premières impressions
Courteous and rapidGwen W. | Premières impressions
Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.Darshon H. | Expérience générale
The team was very professional and confidentmarlon s. | Premières impressions
The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!andrea e. | Premières impressions
Excellent service à la clientèleTodd g. | Expérience générale
UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.Larry W. | Expérience générale
my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to beMarisa B. | Expérience générale
Great experienceMonique A. | Expérience générale
The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.kim s. | Expérience générale
We were very happy with the staff at the Chandler locationlakeisha w. | Expérience générale
Your staff were great! And very helpful thank you.robert d. | Réservation
Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.Soei S. | Expérience générale
My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.Annie K. | Expérience générale
Everyone was very helpful from Alaska to ArizonaRobert V. | Réservation
I was satisfied with this U-Haul facility.Kendall C. | Expérience générale
Working with Justin was easy yet professionally done. I will work with uhaul again very soon.CATHERINE B. | Expérience générale
Reasonable service.STANLEY B. | Expérience générale
My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !JAMES B. | Expérience générale
I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.MICHAEL H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!