Évaluations des clients U-Haul Moving & Storage of Downtown Cincinnati

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Cincinnati

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Stephanie R. le

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Customer service was terrible the cashier was rude and didn’t explain the payment process of the 100 dollar deposit accurately he has a rude disposition and I will not return because of him he didnt upsale or offer any move in specials

Peter C. le

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Le client n'a pas laissé de commentaire.

Rhonda K. le

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When you put down your preferred place to pick up that’s where the truck should be. Not 30 minutes away. Extremely inconvenient

J R H. le

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The location was awesome. The reservations with Uhaul were a disaster! Nothing to do with the location. Not sure how reservations can get so screwed up and caused me at least an hour in delays.

Leslie W. le

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Service was excellent. The staff very very friendly and efficient.

Zachary B. le

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All of the employees here were very nice and accommodating

Gerald B. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

jingdong z. le

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Items charged not very clear

Christine B. le

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Le client n'a pas laissé de commentaire.

jerry r. le

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Le client n'a pas laissé de commentaire.

JOHN K. le

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Le client n'a pas laissé de commentaire.

dennis m. le

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Great customer service! Employees very helpful, will return.

J R H. le

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Location was great. Reservations horrible

Wendy W. le

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Great job with this Uhaul location. I've used this location twice in recent months and there were no lines, the truck/van I wanted was available on short notice, vehicles were clean and well-maintained & return was easy.

shatonnah g. le

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Good experience

brian j. le

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Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

Sarah G. le

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Improve the app!!!!!!!

Dan R. le

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Le client n'a pas laissé de commentaire.

Kenyatta V. le

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Le client n'a pas laissé de commentaire.

andrea d. le

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Harry was just super rude to me. I misunderstood the contract and he was an absolute jerk. I'm a disabled veteran and I'm working with an agency to assist me but he didn't have to be so rude. I'm working on my bill now I completely did not know the first month was free I thought the second month was free its a simple misunderstanding but he was a rude jerk about it.

tosha M. le

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Le client n'a pas laissé de commentaire.

Ortegca O. le

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I want to say thank you U haul for everything.

Brian B. le

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Le client n'a pas laissé de commentaire.

jerald a. le

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Le client n'a pas laissé de commentaire.

Stephanie R. le

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Le client n'a pas laissé de commentaire.

Nick R. le

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I did all the pre-registration info online in advance because it was supposed to dramatically increase my in and out time and I waited probably 30 minutes standing in the store (while others walked in and out picking up their rental) because my info on the app had to be approved from somebody in another state. I had a lot of people waiting on me with a very busy moving schedule so it really got the day off to a terrible start. Very disappointed with this part of my Uhaul rental.

Stuart H. le

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Nothing at all! All aspects of the rental process were amazing.

Laura C. le

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It took a while to find an employee inside to return our rental, despite the sign saying to just wait in the truck. Who knows how long we would've waited if we hadn't gone inside.

Kelsea S. le

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Mobile check in process took a lot longer than expected.

Amanda G. le

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Le client n'a pas laissé de commentaire.

karen z. le

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Le client n'a pas laissé de commentaire.

Ronald N. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Joe H. le

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Le client n'a pas laissé de commentaire.

Kathleen J. le

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Le client n'a pas laissé de commentaire.

Andrew N. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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Explain your policy in regards to returning the truck. If the truck isn't returned by a certain time you will be charged addition monies, $25 to be exact. I wasn't explained this until I returned the truck.

anthony j. le

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Le client n'a pas laissé de commentaire.

Natalie K. le

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Had reserved a 26' truck at another location and when I showed up to pick it up, it wasn't here. I immediately contacted this location on Dalton avenue and they were able to get me into a 26' truck within 30 minutes. The truck was great, the service was great and the online return process was awesome! Great experience overall with this Dalton Street location.

Ramesh H. le

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It was roaches on the U-haul...They should be cleaned after each use.??

Jamie K. le

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Le client n'a pas laissé de commentaire.

Gayle K. le

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Le client n'a pas laissé de commentaire.

Rebecca D. le

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Le client n'a pas laissé de commentaire.

WILLIAM M. le

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I think that the facility was beautiful and clean. I love that I can rent a truck and storage at the same time and that I received one month free for storage as a result. However, the staff did not seem like they wanted to wait on me. There were plenty of staff, but it was a long wait for help and even when they helped they would stop and there were long delays. I think customer service is everything and this is the 2nd time i have rented a truck and storage and this is the second time I am disappointed with customer service. In my last experience before this one they were rude and mean. This facility at times seem neglectful. 513-332-8253 is my cell my name is William Mabrey

Patricia B. le

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Very friendly and well mannered staff working in the store at counter

MICHAEL W. le

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Everything was great

Regina H. le

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Le client n'a pas laissé de commentaire.

lillian c. le

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We always rent trucks from this location, customer service is great, equipment is clean and the location is assessable.

Greg D. le

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Le client n'a pas laissé de commentaire.

Dearick G. le

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Le client n'a pas laissé de commentaire.

konrad s. le

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No complaints whatsoever. Great location.

cedric T. le

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Le client n'a pas laissé de commentaire.

Meriel V. le

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Le client n'a pas laissé de commentaire.

Briana V. le

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Rate for overall pick-up experience. Received a call the dy before moving my pick up location which was not a big deal but a few minutes farther away. They also changed my pickup time to 45 minutes later and did not tell me. I noticed on my confirmation when I was getting ready to leave to pick up the truck. When I go to the location they did not have truck for me. Called in to the line and was told due to the high demand they had not been able to secure a truck for me. This was an hour after my original pick up time and had not been contacted at all. Eventually they found another truck and gave me a discount, but this was at another location. Ended up getting my truck two hours late and could have used that time to be packing. Had a few scheduled pickups that evening that had to be canceled and was not able to reschedule. Did receive a $50 discount and the staff at Dalton location were kind and understanding or this rating would have been lower. If I would have been contacted about this problem before I showed up at the pickup location all of this stress could have been avoided. Considering UHaul had my phone number and email they had plenty of ways to contact me.

Jonathan W. le

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Every time I use your service I am hit with hidden fees. I was charged $60 on return of the truck and honestly I don't even know why. Your advertised prices are a lie. I went with u haul because the prices are listed as sp much cheaper than your competition but after all of the random over charging I think I'll just go with Penske next time. The service members at this location are not friendly or informative at all. I will absolutely never return to this location and will likely never use uhaul again.

Joshua R. le

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Le client n'a pas laissé de commentaire.

Dorothy s. le

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Le client n'a pas laissé de commentaire.

Kamonta H. le

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Systems were down and the staff were not helpful with mobile online reservations. Uhaul should do a better job with training staff to assist customers through all mediums.

Molly N. le

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The computers weren’t working. Couldn’t return unused supplies for a refund.

darren i. le

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Le client n'a pas laissé de commentaire.

Michelle O. le

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Le client n'a pas laissé de commentaire.

Vincent S. le

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John L. assisted me with my rental. Incredibly courteous and friendly - I will use this location for all future moving/storage needs.

william v. le

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Good service great job

LATOYA M. le

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I waited over 45 mins inside the building just to get a truck they are really slow and don't care to make ppl wait

Michael V. le

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Le client n'a pas laissé de commentaire.

George J. le

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I dealt with the manager - I think his name was Harry. He was great. Helpful, friendly, and prompt. Next time I need a U-Haul, this is the location I will return to

Kiyan W. le

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Le client n'a pas laissé de commentaire.

Donald F. le

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Can't think of a thing. Very friendly and helpful people. Drop off was quick and easy.

Ioanna P. le

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All the staff were friendly and very good at their jobs. This was a seamless experience for me on a very stressful day. Thank you!

Stephen D. le

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For the actual hitch installation the staff gets 5 out of 5. They did as good as could be expected. Though I only rated them 2 out of 5 because communication was a nightmare. First, the job took somewhere around 4 hours which was fine, but I got no call once they had finished work and I feel a notification call would have been reasonable. Second, They offered to make an adjustment to my order to save me money but this was after the original payment. The GM had to leave and left a worker in charge of the refund. He couldn’t figure it out in the computer but totaled up the refund on paper. All things considered it should have neared $100. After 2 weeks of no refund I called and it turns out they forgot to do the refund. So they said they’d get on it. A week later I got a refund... it was $8. The first time I needed them it took me 15-20 calls to get anywhere because they don’t answer the phone. The second time when I tried to call about the refunded amount problem, I called 10+ times but not once did they answer. At this point I don’t think I’d get this corrected even if I showed up in store. Nice guys but communication is not where they shine and they didn’t really seem to have it together.

joyce r. le

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Excellent Customer Service!

Nilesh N. le

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Le client n'a pas laissé de commentaire.

CHARLES T. le

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In and out in less than 5 minutes. Told representative about the inadequate strap on tow dolly. He said he would fix it right away for the next person. I would definitely go back there.

Gregory R. le

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Le client n'a pas laissé de commentaire.

GREYDON P. le

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I called to set up a reservation and when I got there they didn’t have my reservation and said they didn’t have any trucks that were to go on way. However the staff was very helpful and friendly and got me what I needed for no additional cost! I was worried that I had drove far and wouldn’t be able to get what I had planned.

RICO S. le

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Didn't like wouldn't recommend this location jerks

Tracey M. le

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More professional attitude. Associate was a little laid back, knowledgeable but to laid back.

Dianna H. le

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I was in and out. Fast, easy and friendly service. I would use them again.

shelley k. le

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Le client n'a pas laissé de commentaire.

Marc G. le

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I called Dale (I believe) at around 6:20 PM to let him know that I would return the truck just before 7PM (closing time). I rushed to finish my delivery and made it there at 6:55 - the doors were already locked. I would think a guy would at least stay open until 7 PM when that is your posted closing time and a customer calls to give you a heads up. I fiddled with the uhaul app for 20 minutes trying to get it to work. This is the poorest example of customer service i've encountered in a long time.

Corbin P. le

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Le client n'a pas laissé de commentaire.

bhishma j. le

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Le client n'a pas laissé de commentaire.

STACEY K. le

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Good experience! Clean, helpful, and well-secured.

Edward M. le

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Le client n'a pas laissé de commentaire.

carlean c. le

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Le client n'a pas laissé de commentaire.

michael d. le

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Le client n'a pas laissé de commentaire.

monica w. le

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Le client n'a pas laissé de commentaire.

gerald o. le

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When we got to origin load we opened the truck and noticed that there was a hole in the roof of the truck. We took pictures and can furnish them, if needed. We notified the drop off location about it.

Sam R. le

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Le client n'a pas laissé de commentaire.

Abdulla i. le

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Le client n'a pas laissé de commentaire.

Michelle M. le

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Le client n'a pas laissé de commentaire.

Takeyia M. le

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Le client n'a pas laissé de commentaire.

Roo H. le

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Le client n'a pas laissé de commentaire.

Corbin P. le

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Le client n'a pas laissé de commentaire.

James B. le

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Always a great experience at this location. It is my go to location for my moving business.

michelle c. le

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Le client n'a pas laissé de commentaire.

elizabeth h. le

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Great Service!

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Danny B. le

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Le client n'a pas laissé de commentaire.

christian r. le

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Le client n'a pas laissé de commentaire.

rashaun f. le

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Le client n'a pas laissé de commentaire.

KEITARO H. le

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Le client n'a pas laissé de commentaire.

Caylin H. le

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Le client n'a pas laissé de commentaire.

mohieddin K. le

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This is the second time I rent from there and they charge me for the dolly i. Called like I did last time and they did not refund my dolly fee. I got the same response as last time..we will have a manager look into it..I am not sure who is keeping the dolly fee as commission

jeffery k. le

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I have rented a motorcycle trailler 4 x now very satisfied.

ronald h. le

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Very polite checking in and returning! Very happy with service,price,and convience.

james k. le

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The owner was helpful and kind. I really appreciated the service

Merilynn R. le

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The guy when we return the truck knew nothing about the truck I told him it had to have running lights in order to drive it and he told me the headlights worked and he had not a clue what I was talking about so you have to have running lights when you're driving a truck and that guy there was not helpful and did not know that

Joseph C. le

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Do not double charge their credit cards!

Scarlet M. le

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Gentleman that helped me attach the trailer was very courteous, showed me how the hitch worked and answered my questions. Very nice.

Gangolf F. le

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Cant remember the name of the person who did our contract. Very nice man!!!

beatrice t. le

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The pricing is high for such small storage room

andrew t. le

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The price is a little steep for my liking

elizabeth h. le

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Friendly!! Got the job done. I had a pleasant experience.

John T. le

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Great to work with

Khadija O. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

jeffery k. le

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Le client n'a pas laissé de commentaire.

michelle c. le

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Le client n'a pas laissé de commentaire.

Howard B. le

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Fix the check engine light that was indicating problem with catalytic converter.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Lower you're mileage rate. Too expensive

Rex T. le

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Le client n'a pas laissé de commentaire.

JESSICA P. le

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The young man was very nice an polite

Bianca M. le

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Everything was absolutely incredible. Harry has amazing customer service and everyone there was so caring and compassionate. This is a lovely store and will be returning for any future moves. This staff is A+

perry w. le

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Great place for storage. Excellent !

george c. le

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Thanks

Angela M. le

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The staff was extremely nice and customer service was great

Quivari J. le

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This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Carla K. le

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Awesome service!!

beverly e. le

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I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

Peter S. le

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...

terry r. le

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Great experience

CHARLES W. le

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Ryan was very helpful and nice

Robert P. le

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I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Charles B. le

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Staff was very helpful.

THOMAS K. le

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Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

Kristina B. le

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Employees of this store are very helpful.

Kristina B. le

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Employees there are great.

THOMAS K. le

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Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

lorie m. le

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it was a very good experience

mellisa s. le

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The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

gale j. le

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Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

Ann M. le

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Convenient and easy. Will use again if needed.