Personnel were nice but was thrown off that I didn't have to do a walk-through with them to show that I returned the truck clean and with a full tank, etc.
Jared S.Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Testimonials From Recent Customers
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Robert was very kind and helpful, but the facility was understaffed and the waits could be long as he was the only one working.
Jennifer M.I waited for over 20 minutes before even being acknowledged and employees walked passed like I was an inconvenience to even be there. Finally I was helped by a very nice gentleman who too care of me and I was on my way.
Donnie S.I have no complaints, all went well,thank you
William D.Every facet of renting a cargo van was simple and quick, from making the reservation, to picking up and dropping off. Friendly and professional staff.
Robbie B.Excellent service picking up and dropping off
Darnell W.Everything was fine. Very fast, helpful staff, nice truck, just they just forgot to put the utility dolly that I reserved in the truck
Brandon B.My ubox containers sat for 2 weeks at the origination facility. To improve, get those boxes shipped sooner.
Patrick K.The Dalton location is a very nice one the people are very nice.
Amanda A.Very nice and efficient transaction!
Michael H.The truck I rented ran pretty poorly. I'm glad I only needed to move a short distance because when I picked up the truck, it had MAYBE one tank of gas over the 1/4 fill line. If you return the truck with less than a quarter tank, they give you a big up charge. I managed to narrowly avoid that this time thank god and I got where I needed to go safely so I guess I can't complain too much.
Emma D.It was SO easy to do this and I thought that the employees were so friendly and helpful. I would rent from this location again.
Rebecca B.Everyone was friendly, knowledgeable and quick!
Lisa R.Remind them they have till have a credit card.
bessie C.Oil light was on which was concerning.
Amanda P.Make sure windshield is clean of bugs.
Darwin H.Rims were rusted put and customer service was ok
Donald G.The agent was very helpful and nice.
denise W.Couldn't get app to continue after taking pictures to check out
David L.The employees were unprofessional , the truck wasnt where he said. The was nasty they didnt try to clean it,had to wait 15 mins till someone move the trucks around so I could get get the one asign to me.
Deborah W.Easy to locate. Clean facility. Easy return Process.
Anthony W.one of the marker lights was out. I pointed this out but it was not deemed necessary.
John H.New Management would be a big help at the store
anthony H.Thanks
Michael N.Nada. Service was superb, professional and efficient. Thank you for helping in my journeys transition.
Dante W.The SERVICE and REPS were great, I will more than likely use the Dalton St. Location going forward.
Eddie W.Initially, I planned to rent a truck using an online service. However, it turned out that the online operator could not verify my identity based on a foreign driver's license and US visa. The office worker helped me deal with this problem. If the office was closed, then I would not be able to rent a truck. I think such obstacles should at least be warned in advance.
Pavel Z.You can improve customer service by having additional staff to service customers. Long lines and wait time is bad.
Richard L.Excellent customer service. Friendly and professional. Will recommend.
Jason J.Girl who helped getting trailer setup with my vehicle was extremely helpful and very courteous. I'll use this location above others in the future
Broderick S.The site was down, but that's not their fault. Just made returning it a lot harder
Camryn S.The app was finicky so I had to go inside to get help rather than mobile pickup. But, the lady that was working the desk was amazing and very easy to work with.
Jeremy B.The staff are trying their best to deal with UHaul network issues. I have used UHaul a lot over the last few years and your network has been dismal the entire time. It's slow, unresponsive and crashes frequently.
John B.I reserved two dollies to move heavy furniture, because I was doing it by myself. U Haul mentioned that they would be in my truck and for mobile pick up I was ready to drive off. I never got the dollies, they never notified me that they would not provide the dollies, and I had to move everything by myself without help from equipment other than the truck. I emailed them, and no one replied. I am demanding my money back. Not letting a person know that the equipment wont be provided is necessary and I would have rescheduled my move. A terrible experience.
Jason S.Indoor staff treated me as a nuisance. Outdoor staff were very helpful , once I was able to find them. They were not paying attention to the drop-off zone, so I had to look around for them and wait.
James A.U-Haul allowed another person to fraudulently rent under my name. I reported this activity to them because I kept receiving receipts after I had turned in my rental. They continued to do so for 5 days. The person or persons weren't even prosecuted. The manager finally calls and ask if it's okay to rent again WTF the right hand never knows what the left hand is doing with them.
HERMAN P.Excellent employees at this location!
Anrhony Y.Check to see if vans or trucks are Clean and maintain for service.
Robin D.Gary Smith, Jr was very helpful and professional.
James H.Maintenance. The Vehicle has Oil change and Tire pressure warning.
MOUSSA D.The mobile check in process was lengthy and confusing. We went inside for some assistance. Employee Jerome stared at me then clicked around on the computer. A few min later, he finally spoke and said “our system is down†and then walked away. Upon truck return, Jerome started mopping out the cargo area before I had a chance to remove my personal items. Could use more customer service training.
Jesse S.They charged me $40 for an extra day for being one hour late on returning the truck due to traffic. I would appreciate a refund as this seems to be a very petty thing to charge a customer for.
Grace W.There was less than a quarter tank of gas when we picked it up and then when we returned it with a quarter tank of gas they charged us $17!
Bill H.Staff is great- equipment working, but not clean nor exceptionally maintained
Martin B.Great place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!
Gage M. | Premières impressionsWonderful experience-friendly and helpful assistants.
Trena R.Get more employees
Eyvette D.The truck I rented reeked of cigarette smoke in the cab. While this does not affect the job of moving boxes I needed the truck for, it made the driving of the truck incredibly unpleasant. The coat I was wearing now smells strongly of cigarette smoke too.
Bradley C.Sometimes the lines to talk to someone were very long
Abdiel A. | Expérience généraleThe staff was great and welcoming. They were professional and knew about the trucks, and information was precise.
GreaterEmanuel C.Dalton ave staff was excellent
KYLE C. | Premières impressionsKeep up the Good work
CONRAD N.The young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)
Shaunda B. | Premières impressionsHelpful staff -
Marty B.Uhaul put my storages up for auction without consulting with me.
VIRGINIA H. | Expérience généraleThe truck I rented reeked of weed
Jonathan S.merci
Mathew T.The system was down. The men at the counter were super sweet and patient and worked hard to get me a truck. Since it took sooooo long and I was already an hour late, when I finally got the truck and it was filled with garbage and cigarette butts I didn't go back in and get it changed. So the truck wasn't the best condition but the people were really kind.
Andrea H.Jerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever
Julie J. | Premières impressionsEverything went so smoothly and the employees were all so helpful!
Kamila K.Thank You, everything was great.
Michael N.There are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Merci.
Rita K. | Premières impressionsThank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.
Laceva W. | Expérience généraleFirst my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It's a lot getting use to a new facility, I'm not there yet but do see some pluses so I'm not complaining just still trying to process. At least it's still downtown and in the hood
April L. | Premières impressionsThe guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn't having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can't remember his name but he made my day
Sonya T. | Premières impressionsA lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!
tammy m. | Expérience généraleThe dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock
Atheer A. | Expérience généraleGREAT SERVICE. THANK YOU.
tammy m. | Premières impressionsAucun
Regina F. | Premières impressionsVery nice and friendly done a great job cover all bases
GARY B. | Premières impressionsI LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!
Robin C. | Expérience généraleFront Desk Was Great And Helpful Especially Ms.Deb Perfect 👍
Dajuan B. | Expérience généraleThis is the best ran, most secure storage facility I've rented from.
Tonia B. | Expérience généraleThe carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!
Courtney G. | Expérience généraleStaff was always very helpful. Process was easy to sign up and move out.
PAUL S. | Expérience généralethis U-Haul facility was & is of good satisfactory standings .
Arthur t. | Expérience généraleI left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.
Jeffrey B. | Expérience généraleThanks for keeping my stuff save
sheena j. | Expérience généraleExcellent customer service.
carl P. | Premières impressionsGreat ppl.
ELLIS S. | Premières impressionsKeep up the good work
luwana/ frank p. | Expérience généraleAlways helpful and friendly
CHRISTINE H. | Expérience généralePricey. Felt like U-Haul was charging a lot for small things.
Atul A. | Expérience généraleGreat service, friendly staff, ready to help
Henry B. | Expérience généraleWhen i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything
jaqueline c. | Expérience généraleI appreciate the service it was great.
ELLIS S. | Expérience généraleWe literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend
PRINCESS P. | Premières impressionsExcellent Service
Larry T. | Premières impressionsGreat location! Employee that helped out was super helpful.
Conor S. | Premières impressionsFantastic establishment.
CHANTAL H. | Expérience généraleEverything was great
john C. | Premières impressionsThe person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.
Corinne W. | Premières impressionsMr. Smith and his team were very professional , service orientated, and helpful
ARTHUR B. | Expérience généraleGreat experience with this location - thank you!
Bailey B. | Online Move InGary smith was very helpful and knowledgeable.
CHRISTINE H. | Premières impressionsThe experience was what I expected it to be.
Atul A. | Premières impressionsI had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.
Andrea C. | Expérience généraleI really appreciate the management. They were very professional .
helen B. | Expérience généraleEverything was great!. I would definitely use this facility again
Anthony R. | Expérience généraleEveryone made this experience easier than I thought it would be. Staff was very professional
Anthony R. | Premières impressionsI called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.
Tolandra C. | Premières impressionsI'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.
Andrea D. | Expérience généraleThis was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.
Pamela G. | Expérience généraleThe brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Merci
Robin C. | Premières impressionsEveryone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.
Misty W. | Expérience généraleThe staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.
Henry D. | Premières impressionsGreat staff
vivienne b. | Expérience généraleThey were very helpful and did an excellent job. Je les recommanderais sans hésiter.
rick C. | Expérience généraleI will be renting another U Haul within the next month
Priest L. | Premières impressionsOur pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.
Philip W. | Premières impressionsThey were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.
Karen P. | Online Move InGreat storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219
Johm M. | Expérience généraleEverything was perfect on their end, they made my hectic day less stressful with their kindness.
pat f. | Premières impressionsVery friendly and helpful
vanessa g. | Premières impressionsI have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.
vanessa s. | Expérience généraleClean, bright and can enter anytime of the day.
john b. | Expérience générale