Personnel were nice but was thrown off that I didn't have to do a walk-through with them to show that I returned the truck clean and with a full tank, etc.Jared S.
Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Pour nous contacter
Cincinnati, OH 45214
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Simone K. | Premières impressions
Robert was very kind and helpful, but the facility was understaffed and the waits could be long as he was the only one working.Jennifer M.
I waited for over 20 minutes before even being acknowledged and employees walked passed like I was an inconvenience to even be there. Finally I was helped by a very nice gentleman who too care of me and I was on my way.Donnie S.
Le client n'a pas laissé de commentaire.denise L.
Le client n'a pas laissé de commentaire.Robert S.
I have no complaints, all went well,thank youWilliam D.
Le client n'a pas laissé de commentaire.john P.
Le client n'a pas laissé de commentaire.Joyce M. | Premières impressions
Every facet of renting a cargo van was simple and quick, from making the reservation, to picking up and dropping off. Friendly and professional staff.Robbie B.
Le client n'a pas laissé de commentaire.Aquinas S.
Excellent service picking up and dropping offDarnell W.
Le client n'a pas laissé de commentaire.Monica M.
Le client n'a pas laissé de commentaire.Zvezda N. | Expérience générale
Le client n'a pas laissé de commentaire.Ken H.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Chris B.
Everything was fine. Very fast, helpful staff, nice truck, just they just forgot to put the utility dolly that I reserved in the truckBrandon B.
Le client n'a pas laissé de commentaire.Riley K.
My ubox containers sat for 2 weeks at the origination facility. To improve, get those boxes shipped sooner.Patrick K.
The Dalton location is a very nice one the people are very nice.Amanda A.
Very nice and efficient transaction!Michael H.
The truck I rented ran pretty poorly. I'm glad I only needed to move a short distance because when I picked up the truck, it had MAYBE one tank of gas over the 1/4 fill line. If you return the truck with less than a quarter tank, they give you a big up charge. I managed to narrowly avoid that this time thank god and I got where I needed to go safely so I guess I can't complain too much.Emma D.
Le client n'a pas laissé de commentaire.allen B.
It was SO easy to do this and I thought that the employees were so friendly and helpful. I would rent from this location again.Rebecca B.
Everyone was friendly, knowledgeable and quick!Lisa R.
Remind them they have till have a credit card.bessie C.
Le client n'a pas laissé de commentaire.Tanesha B.
Le client n'a pas laissé de commentaire.Michele A.
Le client n'a pas laissé de commentaire.Jim P.
Le client n'a pas laissé de commentaire.Paul A.
Oil light was on which was concerning.Amanda P.
Le client n'a pas laissé de commentaire.Garrett S.
Le client n'a pas laissé de commentaire.Dell W.
Make sure windshield is clean of bugs.Darwin H.
Rims were rusted put and customer service was okDonald G.
Le client n'a pas laissé de commentaire.Shabria J.
The agent was very helpful and nice.denise W.
Le client n'a pas laissé de commentaire.rob F.
Couldn't get app to continue after taking pictures to check outDavid L.
Le client n'a pas laissé de commentaire.Terry D.
The employees were unprofessional , the truck wasnt where he said. The was nasty they didnt try to clean it,had to wait 15 mins till someone move the trucks around so I could get get the one asign to me.Deborah W.
Easy to locate. Clean facility. Easy return Process.Anthony W.
one of the marker lights was out. I pointed this out but it was not deemed necessary.John H.
Le client n'a pas laissé de commentaire.ADAUGO O.
Le client n'a pas laissé de commentaire.ADAUGO O.
New Management would be a big help at the storeanthony H.
Le client n'a pas laissé de commentaire.Ken H.
Le client n'a pas laissé de commentaire.Cedric B.
Nada. Service was superb, professional and efficient. Thank you for helping in my journeys transition.Dante W.
Le client n'a pas laissé de commentaire.Michael W.
The SERVICE and REPS were great, I will more than likely use the Dalton St. Location going forward.Eddie W.
Initially, I planned to rent a truck using an online service. However, it turned out that the online operator could not verify my identity based on a foreign driver's license and US visa. The office worker helped me deal with this problem. If the office was closed, then I would not be able to rent a truck. I think such obstacles should at least be warned in advance.Pavel Z.
Le client n'a pas laissé de commentaire.Logan H.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.Jeremy D.
Le client n'a pas laissé de commentaire.Lesliej P.
You can improve customer service by having additional staff to service customers. Long lines and wait time is bad.Richard L.
Excellent customer service. Friendly and professional. Will recommend.Jason J.
Girl who helped getting trailer setup with my vehicle was extremely helpful and very courteous. I'll use this location above others in the futureBroderick S.
Le client n'a pas laissé de commentaire.William S.
The site was down, but that's not their fault. Just made returning it a lot harderCamryn S.
The app was finicky so I had to go inside to get help rather than mobile pickup. But, the lady that was working the desk was amazing and very easy to work with.Jeremy B.
The staff are trying their best to deal with UHaul network issues. I have used UHaul a lot over the last few years and your network has been dismal the entire time. It's slow, unresponsive and crashes frequently.John B.
Le client n'a pas laissé de commentaire.Bleujai K.
Le client n'a pas laissé de commentaire.Darrell G.
Le client n'a pas laissé de commentaire.Janise D.
I reserved two dollies to move heavy furniture, because I was doing it by myself. U Haul mentioned that they would be in my truck and for mobile pick up I was ready to drive off. I never got the dollies, they never notified me that they would not provide the dollies, and I had to move everything by myself without help from equipment other than the truck. I emailed them, and no one replied. I am demanding my money back. Not letting a person know that the equipment wont be provided is necessary and I would have rescheduled my move. A terrible experience.Jason S.
Indoor staff treated me as a nuisance. Outdoor staff were very helpful , once I was able to find them. They were not paying attention to the drop-off zone, so I had to look around for them and wait.James A.
Le client n'a pas laissé de commentaire.Kim T.
U-Haul allowed another person to fraudulently rent under my name. I reported this activity to them because I kept receiving receipts after I had turned in my rental. They continued to do so for 5 days. The person or persons weren't even prosecuted. The manager finally calls and ask if it's okay to rent again WTF the right hand never knows what the left hand is doing with them.HERMAN P.
Le client n'a pas laissé de commentaire.lashon M.
Excellent employees at this location!Anrhony Y.
Le client n'a pas laissé de commentaire.CORBIN P.
Check to see if vans or trucks are Clean and maintain for service.Robin D.
Gary Smith, Jr was very helpful and professional.James H.
Maintenance. The Vehicle has Oil change and Tire pressure warning.MOUSSA D.
The mobile check in process was lengthy and confusing. We went inside for some assistance. Employee Jerome stared at me then clicked around on the computer. A few min later, he finally spoke and said â€œour system is downâ€ and then walked away. Upon truck return, Jerome started mopping out the cargo area before I had a chance to remove my personal items. Could use more customer service training.Jesse S.
Le client n'a pas laissé de commentaire.Elina S.
They charged me $40 for an extra day for being one hour late on returning the truck due to traffic. I would appreciate a refund as this seems to be a very petty thing to charge a customer for.Grace W.
Le client n'a pas laissé de commentaire.ANTHONY D.
There was less than a quarter tank of gas when we picked it up and then when we returned it with a quarter tank of gas they charged us $17!Bill H.
Staff is great- equipment working, but not clean nor exceptionally maintainedMartin B.
Le client n'a pas laissé de commentaire.javier V.
Le client n'a pas laissé de commentaire.Andre C. | Expérience générale
Great place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!Gage M. | Premières impressions
Wonderful experience-friendly and helpful assistants.Trena R.
Get more employeesEyvette D.
Le client n'a pas laissé de commentaire.alberta G.
The truck I rented reeked of cigarette smoke in the cab. While this does not affect the job of moving boxes I needed the truck for, it made the driving of the truck incredibly unpleasant. The coat I was wearing now smells strongly of cigarette smoke too.Bradley C.
Sometimes the lines to talk to someone were very longAbdiel A. | Expérience générale
Le client n'a pas laissé de commentaire.Eloge N.
The staff was great and welcoming. They were professional and knew about the trucks, and information was precise.GreaterEmanuel C.
Le client n'a pas laissé de commentaire.Bill B.
Dalton ave staff was excellentKYLE C. | Premières impressions
Keep up the Good workCONRAD N.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Ronda H.
Le client n'a pas laissé de commentaire.Corbin P.
The young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)Shaunda B. | Premières impressions
Helpful staff -Marty B.
Uhaul put my storages up for auction without consulting with me.VIRGINIA H. | Expérience générale
The truck I rented reeked of weedJonathan S.
The system was down. The men at the counter were super sweet and patient and worked hard to get me a truck. Since it took sooooo long and I was already an hour late, when I finally got the truck and it was filled with garbage and cigarette butts I didn't go back in and get it changed. So the truck wasn't the best condition but the people were really kind.Andrea H.
Le client n'a pas laissé de commentaire.CAMERON H. | Expérience générale
Jerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service everJulie J. | Premières impressions
Everything went so smoothly and the employees were all so helpful!Kamila K.
Thank You, everything was great.Michael N.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.Gwen D. | Premières impressions
Le client n'a pas laissé de commentaire.mychelline t. | Expérience générale
There are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Merci.Rita K. | Premières impressions
Thank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.Laceva W. | Expérience générale
First my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It's a lot getting use to a new facility, I'm not there yet but do see some pluses so I'm not complaining just still trying to process. At least it's still downtown and in the hoodApril L. | Premières impressions
The guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn't having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can't remember his name but he made my daySonya T. | Premières impressions
Le client n'a pas laissé de commentaire.Brian E. | Expérience générale
Le client n'a pas laissé de commentaire.NATHANIEL M. | Premières impressions
A lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!tammy m. | Expérience générale
Le client n'a pas laissé de commentaire.donnell p. | Expérience générale
Le client n'a pas laissé de commentaire.Judy R. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda P. | Premières impressions
The dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lockAtheer A. | Expérience générale
GREAT SERVICE. THANK YOU.tammy m. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline W. | Premières impressions
Le client n'a pas laissé de commentaire.PHYLLIS E. | Premières impressions
AucunRegina F. | Premières impressions
Le client n'a pas laissé de commentaire.Sukanto R. | Expérience générale
Le client n'a pas laissé de commentaire.mychelline t. | Premières impressions
Very nice and friendly done a great job cover all basesGARY B. | Premières impressions
I LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!Robin C. | Expérience générale
Le client n'a pas laissé de commentaire.Alan M. | Expérience générale
Front Desk Was Great And Helpful Especially Ms.Deb Perfect 👍Dajuan B. | Expérience générale
This is the best ran, most secure storage facility I've rented from.Tonia B. | Expérience générale
The carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!Courtney G. | Expérience générale
Le client n'a pas laissé de commentaire.Debra W. | Expérience générale
Le client n'a pas laissé de commentaire.danel s. | Expérience générale
Staff was always very helpful. Process was easy to sign up and move out.PAUL S. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory J. | Premières impressions
Le client n'a pas laissé de commentaire.Alan M. | Premières impressions
Le client n'a pas laissé de commentaire.Randi M. | Premières impressions
Le client n'a pas laissé de commentaire.robert d. | Expérience générale
Le client n'a pas laissé de commentaire.Chiquita W. | Expérience générale
Le client n'a pas laissé de commentaire.Bernard R. | Premières impressions
this U-Haul facility was & is of good satisfactory standings .Arthur t. | Expérience générale
Le client n'a pas laissé de commentaire.Dalaisha C. | Expérience générale
I left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.Jeffrey B. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL D. | Expérience générale
Le client n'a pas laissé de commentaire.Joe M. | Expérience générale
Thanks for keeping my stuff savesheena j. | Expérience générale
Excellent customer service.carl P. | Premières impressions
Great ppl.ELLIS S. | Premières impressions
Le client n'a pas laissé de commentaire.Sade T. | Premières impressions
Keep up the good workluwana/ frank p. | Expérience générale
Le client n'a pas laissé de commentaire.luwana/ frank p. | Premières impressions
Le client n'a pas laissé de commentaire.Ashleigh G. | Expérience générale
Always helpful and friendlyCHRISTINE H. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney G. | Premières impressions
Le client n'a pas laissé de commentaire.judy t. | Expérience générale
Pricey. Felt like U-Haul was charging a lot for small things.Atul A. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce L. | Premières impressions
Le client n'a pas laissé de commentaire.Emily A. | Expérience générale
Great service, friendly staff, ready to helpHenry B. | Expérience générale
When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everythingjaqueline c. | Expérience générale
I appreciate the service it was great.ELLIS S. | Expérience générale
Le client n'a pas laissé de commentaire.JULIO E. | Expérience générale
Le client n'a pas laissé de commentaire.ann M. | Premières impressions
Le client n'a pas laissé de commentaire.David E G. | Premières impressions
Le client n'a pas laissé de commentaire.Laceva W. | Premières impressions
We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommendPRINCESS P. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC K. | Premières impressions
Le client n'a pas laissé de commentaire.Marie F. | Expérience générale
Excellent ServiceLarry T. | Premières impressions
Great location! Employee that helped out was super helpful.Conor S. | Premières impressions
Le client n'a pas laissé de commentaire.JULIO E. | Premières impressions
Fantastic establishment.CHANTAL H. | Expérience générale
Everything was greatjohn C. | Premières impressions
The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.Corinne W. | Premières impressions
Mr. Smith and his team were very professional , service orientated, and helpfulARTHUR B. | Expérience générale
Le client n'a pas laissé de commentaire.stella o. | Premières impressions
Le client n'a pas laissé de commentaire.ebony b. | Expérience générale
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE W. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander B. | Expérience générale
Great experience with this location - thank you!Bailey B. | Online Move In
Gary smith was very helpful and knowledgeable.CHRISTINE H. | Premières impressions
The experience was what I expected it to be.Atul A. | Premières impressions
Le client n'a pas laissé de commentaire.QUANIECE G. | Premières impressions
Le client n'a pas laissé de commentaire.Molly D. | Online Move In
I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.Andrea C. | Expérience générale
I really appreciate the management. They were very professional .helen B. | Expérience générale
Everything was great!. I would definitely use this facility againAnthony R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA L. | Premières impressions
Everyone made this experience easier than I thought it would be. Staff was very professionalAnthony R. | Premières impressions
I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.Tolandra C. | Premières impressions
Le client n'a pas laissé de commentaire.Charles B. | Expérience générale
I'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.Andrea D. | Expérience générale
Le client n'a pas laissé de commentaire.Lola W. | Expérience générale
Le client n'a pas laissé de commentaire.Lola W. | Premières impressions
Le client n'a pas laissé de commentaire.desiree j. | Expérience générale
Le client n'a pas laissé de commentaire.Maria S. | Premières impressions
This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.Pamela G. | Expérience générale
Le client n'a pas laissé de commentaire.donnie J. | Premières impressions
Le client n'a pas laissé de commentaire.Henry D. | Expérience générale
The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. MerciRobin C. | Premières impressions
Everyone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.Misty W. | Expérience générale
Le client n'a pas laissé de commentaire.rob s. | Expérience générale
The staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.Henry D. | Premières impressions
Great staffvivienne b. | Expérience générale
They were very helpful and did an excellent job. Je les recommanderais sans hésiter.rick C. | Expérience générale
I will be renting another U Haul within the next monthPriest L. | Premières impressions
Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.Philip W. | Premières impressions
They were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.Karen P. | Online Move In
Le client n'a pas laissé de commentaire.David F. | Expérience générale
Le client n'a pas laissé de commentaire.rick C. | Premières impressions
Great storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219Johm M. | Expérience générale
Everything was perfect on their end, they made my hectic day less stressful with their kindness.pat f. | Premières impressions
Le client n'a pas laissé de commentaire.Tasha W. | Expérience générale
Very friendly and helpfulvanessa g. | Premières impressions
I have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.vanessa s. | Expérience générale
Clean, bright and can enter anytime of the day.john b. | Expérience générale