My drop off wasn't set correctly and was set back to the pickup location. I had to call again and get this fixed and then come back the next day. This whole experience just made my day a living hell.TIMOTHY T.
Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Pour nous contacter
Cincinnati, OH 45214
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHADORA E.
Very nice & friendly. They go out of their way to help you.DONNA B.
Le client n'a pas laissé de commentaire.Dalaisha C. | Expérience générale
I left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.Jeffrey B. | Expérience générale
Le client n'a pas laissé de commentaire.JASMINE M.
Have a key drop box as described on the website for contactless drop off.Matthew K.
Very disorganized & couldn't find our ticket at first. Seemed as if they didn't really know what they were doing.ALLEN H.
Le client n'a pas laissé de commentaire.TIFFANY E.
Le client n'a pas laissé de commentaire.RACHELLE B.
Cargo vans weren't availableSIDNEY K.
Le client n'a pas laissé de commentaire.CLAUDIA G.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.CRYSTAL D. | Expérience générale
Great personell....JOSEPH C.
Le client n'a pas laissé de commentaire.ERIC K.
It's a large location, so it took a second to track down an employee who was walking around outsideNatalie J.
Speedy and friendlyChristopher B.
Le client n'a pas laissé de commentaire.Stella J.
Customers should earn reward points for returning to use U haul services.SANDRA J.
Le client n'a pas laissé de commentaire.ANTWAN P.
Le client n'a pas laissé de commentaire.WOLFHARD G.
Le client n'a pas laissé de commentaire.Joe M. | Expérience générale
Le client n'a pas laissé de commentaire.Lora G.
Le client n'a pas laissé de commentaire.CORBIN P.
Truck was dirty and had a rattle great gas mileage though even if it was expensiveTARA JACQUILEE K.
Le client n'a pas laissé de commentaire.BRUCE K.
Le client n'a pas laissé de commentaire.David M.
Thanks for keeping my stuff savesheena j. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P.
Gas was totally empty, the truck smelled like cigarettes inside and it was not very clean.Abdiel A.
Le client n'a pas laissé de commentaire.Bryan T.
The ladies that worked at this location were awesome and very helpfulAysha M.
This location is way better than the Glenncrossing. They are just very professional and possess an excellent customer service skills. They are polite and respectful. I will surely recommend this location but will never recommend the Uhaul Glenncrossing to anybody because some of them are mean to customers.Emmanuel O.
The requested furniture dolly and pads were not in the truck, however, the staff quickly remedied the issue and got the necessary equipment for me.Theodore P.
Le client n'a pas laissé de commentaire.CORBIN P.
Le client n'a pas laissé de commentaire.CLARK C.
only complaint was the outside windshield was very dirty and hard to see so we just cleaned it.KATHLEEN H.
Le client n'a pas laissé de commentaire.MARTHA B.
Everyone was niceKAMEELAH W.
Excellent customer service.carl P. | Premières impressions
Customer service is excellent. Each and every attendant was Uber helpful especially the evening attendant/male with long blond hair and champagne colored pickup truckCarla P.
this location is very busy. i arrived at rush hour, can be difficult to get into at times because of traffic and left hand turns. again, it was hard to know where i was supposed to go when i pulled into the lot ( first time there) there are so many signs , promos and trucks that i was clueless where i needed to report to. once i found the right section, the people there were very nice and helpful.David N.
Le client n'a pas laissé de commentaire.PAUL H.
Le client n'a pas laissé de commentaire.Jason E.
Very nice place . The lady was very helpful.Wayne K.
I will definitely recommend this location to my family and friends. The Van was clean and in very good condition and , employee was very professional , friendly and knows what he iwas doing.MOUSSA D.
Le client n'a pas laissé de commentaire.JESSICA R.
Le client n'a pas laissé de commentaire.BAKARY D.
I was overcharged by 49 $. I accidentally clicked i wanted safetrip on the website and the person told me I did this. I told him to take it off and it said the bill would be 61 $and looked on my statement any it was 110 $. I do not recommend this location.ZACHARIAH R.
Le client n'a pas laissé de commentaire.Kellie M.
Le client n'a pas laissé de commentaire.Shibu P.
I left something in the truck and tried to call the store the next day. Sat in the queue for 15 minutes for the person still not to be able to help because she couldn't get in contact with the store either. It makes no sense that I can't get in contact wit the store I spent my money with. Frustrated to say the least.Tra'Von A.
Le client n'a pas laissé de commentaire.Robert D.
Great ppl.ELLIS S. | Premières impressions
Have your sorry assocs get off their asses and learn customer service techniques or get out the damn business. Project yourself and speak up and out. I came down to follow up on my res, she was slow sitting and whispering. Returned today, another assoc , 10 minute wait, she was slow, and too quiet. Wasn't impressed with her sprew. Had to ask Jeyson too check the truck in. You have to stop your conversation when the buzzer rings. I had to wait until he got his lazy ass up as he slowly walked to the truck. Sad, same ole bus as usual at U-Haul.ROBERT H.
I was overcharged !! I need to get the correct price!! I just found out you people charge 1 $per mile I should have been told at the time of rental. Trying to get through to customer service is a joke, unless you can wait on hold for 40 minutes. No one seems to be able to correct this. Consumer BEWARE !!JAMES A.
Le client n'a pas laissé de commentaire.Sade T. | Premières impressions
Le client n'a pas laissé de commentaire.SUNJEONG K.
Le client n'a pas laissé de commentaire.tom M.
You have a nice female staff and they are very professional and patient.PATRICE F.
Le client n'a pas laissé de commentaire.CORBIN P.
Le client n'a pas laissé de commentaire.Palash A.
Le client n'a pas laissé de commentaire.Kyle M.
Worst experience of my life! Got charged double and lied to the entire time! I understand being short staffed but at least follow through and make sure your customers are taken care of!Lisa Y.
Staff was great. I had a issue with towing lights and staff went out of their way to solve the problem. I would definitely use this location again.TIMOTHY D.
Keep up the good workluwana/ frank p. | Expérience générale
Le client n'a pas laissé de commentaire.luwana/ frank p. | Premières impressions
I had a long distance trip and dealt with 3 different people and all were fantastic, the service was 1 000 % greatbrian S.
Le client n'a pas laissé de commentaire.ROGER M.
Le client n'a pas laissé de commentaire.Ashleigh G. | Expérience générale
Le client n'a pas laissé de commentaire.Greg kreutzjans K.
after difficult times with all phone contacts and online reservation, Dalton's manager was kind, knowledgeable, efficient and friendly! he made a two college moving gap- easy to maneuver! would recommend to any UC families.Angela B.
Le client n'a pas laissé de commentaire.Jeffrey E.
Great service by the young ladies this morning. Very nice and professional.HERBERT C.
Always helpful and friendlyCHRISTINE H. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN B.
I picked up the truck it never showed up in my account for me to return then they charged me for 170 miles when I went 40-50 ,I sat in the truck trying to return it for nearly 2 hours. This is a week later and it still doesn't show in my account I took odometer pic for the email prior to leaving the driveway.TIFFANY G.
Le client n'a pas laissé de commentaire.Courtney G. | Premières impressions
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.james peter K.
In two rentals from this facility in the past month I was given a truck where the documented gas level did not match the actual level. The first time I did not check and learned it was SIGNIFICANTLY off. I drove the truck 10 miles and put 25 $in gas back in but it still did not reach the documented level. The second time the truck I was given has almost no gas. I was given another truck to use. On this rental I was charged a 7 $"damage/missing" fee for the furniture dolly rental which was returned exactly as I received it. I filed a complaint when I received the receipt but have yet to hear back.Ann M.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.judy t. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXANDER S.
Le client n'a pas laissé de commentaire.Bruce F.
I scheduled a pick up time of 7am. I was paying in cash. The employee they had opening the store didn't have access to a cash drawer...? Managers wouldn't pick up the phone. Employee told me to come back at 9am which put us farrrr behind schedule. Get there at 9 and still had to wait another additional half hour for someone to arrive that had access to the cash drawer. Very unorganized.Anna S.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.JOSHUA B.
Pricey. Felt like U-Haul was charging a lot for small things.Atul A. | Expérience générale
I received excellent service. I have no complaintsDARLENE M.
All good Thanks everyone was vey helpful and friendly. ThanksRonald L.
There was no dolly inside the truck even though I paid for one.Michelle E.
Le client n'a pas laissé de commentaire.Troy R.
Could not of had a better experience at this location!!LYNNE A.
Le client n'a pas laissé de commentaire.DAVID F.
The van was clean inside but could have needed a wash on the exterior. The staff was amazingly friendly. Merci.DONALD P.
Le client n'a pas laissé de commentaire.SHAWN F.
Le client n'a pas laissé de commentaire.Cameron S.
Le client n'a pas laissé de commentaire.Nia M.
Le client n'a pas laissé de commentaire.STEVE C.
Stop emailing me you did not have a truck available as was told to me on the phone day day of pick up you did not have a truck for me very unhappy with uhaulMARVEN S.
Le client n'a pas laissé de commentaire.Iain W.
I got a phone call from someone at U-haul, and there was some confusion about my rental. Pretty sure she straightened it out. I think that the check-in guy maybe entered the check-in incorrectly.Vernon H.
I made my reservation in Sioux Falls but had to pick it up at Pipestone. It was good service at Pipestone but didn't expect to have to drive that far.Teresa W.
Le client n'a pas laissé de commentaire.Bruce L. | Premières impressions
Great service and help from all employees. Patiently answered all our questions to put us at ease.tim V.
Le client n'a pas laissé de commentaire.Tamara M.
Le client n'a pas laissé de commentaire.Jeffrey N.
Great service and super friendly!Trenton K.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.Craig W.
Le client n'a pas laissé de commentaire.Emily A. | Expérience générale
Great service, friendly staff, ready to helpHenry B. | Expérience générale
When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everythingjaqueline c. | Expérience générale
Clean equipment, kind staff.BRIAN C.
I appreciate the service it was great.ELLIS S. | Expérience générale
Le client n'a pas laissé de commentaire.Jodi W.
Le client n'a pas laissé de commentaire.JULIO E. | Expérience générale
Le client n'a pas laissé de commentaire.ann M. | Premières impressions
Le client n'a pas laissé de commentaire.David E G. | Premières impressions
Le client n'a pas laissé de commentaire.Laceva W. | Premières impressions
We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommendPRINCESS P. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC K. | Premières impressions
Le client n'a pas laissé de commentaire.Marie F. | Expérience générale
Excellent ServiceLarry T. | Premières impressions
Great location! Employee that helped out was super helpful.Conor S. | Premières impressions
Le client n'a pas laissé de commentaire.JULIO E. | Premières impressions
Fantastic establishment.CHANTAL H. | Expérience générale
Everything was greatjohn C. | Premières impressions
The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.Corinne W. | Premières impressions
Mr. Smith and his team were very professional , service orientated, and helpfulARTHUR B. | Expérience générale
Le client n'a pas laissé de commentaire.stella o. | Premières impressions
Le client n'a pas laissé de commentaire.ebony b. | Expérience générale
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE W. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander B. | Expérience générale
Great experience with this location - thank you!Bailey B. | Online Move In
Gary smith was very helpful and knowledgeable.CHRISTINE H. | Premières impressions
The experience was what I expected it to be.Atul A. | Premières impressions
Le client n'a pas laissé de commentaire.QUANIECE G. | Premières impressions
Le client n'a pas laissé de commentaire.Molly D. | Online Move In
I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.Andrea C. | Expérience générale
I really appreciate the management. They were very professional .helen B. | Expérience générale
Everything was great!. I would definitely use this facility againAnthony R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA L. | Premières impressions
Everyone made this experience easier than I thought it would be. Staff was very professionalAnthony R. | Premières impressions
I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged 68 $+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the 68 $+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.Tolandra C. | Premières impressions
Le client n'a pas laissé de commentaire.donnie J. | Premières impressions
The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. MerciRobin C. | Premières impressions
I will be renting another U Haul within the next monthPriest L. | Premières impressions
Everything was perfect on their end, they made my hectic day less stressful with their kindness.pat f. | Premières impressions
Very friendly and helpfulvanessa g. | Premières impressions
The staff was friendly and helpful. The move in process was so quick and easy.Andrea C. | Premières impressions
The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressfulAshley T. | Premières impressions
Thanksgeorge c. | Premières impressions
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