Évaluations des clients U-Haul Moving & Storage of Downtown Cincinnati

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Cincinnati

Cote générale :

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JANESSA B.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARETTA T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brad W.
Évaluation :

Broken items and a mess getting it picked up by the movers and brought to my house. I had to pay the movers directly because the uhaul location couldn't figure out how to set up a move with movers that work directly with uhaul. It was a pain but thankfully it's over and I never have to deal with it again.

Emily Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Lola W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN M.
Évaluation :

Staff was so helpful!!! Cab of truck smelled like weed. The first place I called to reserve a one-way truck could not accommodate me. But the gentleman on the phone called me back to take my credit card info and to let me know that I would hear from someone soon to reserve a vehicle. The woman who helped me with the final arrangements on the phone was so nice! So helpful! I had dealing with four people, three of them by phone, and EVERYONE was incredibly polite and helpful! You're hiring great people! And you're training them well.

Wittley W.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

Lisa C.
Évaluation :

Everything was great

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Lola W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph F.
Évaluation :

We did a self drop off, so we didn't interact with personnel. The lot was well-lit and clean/organized.

KARL G.
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Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Top notch service, and overall awesome 👍. Absolutely the one of the best!!! When you think of moving, think 1(833) GO2MOVE, and when you think trucks, U-HAUL!!! EXCELLENT STAFF, very courteous and professional!!! Harry, Loma, and the whole staff are fabulous!!! James F. Bond

desiree j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

davis M.
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Le client n'a pas laissé de commentaire.

Elaine K.
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Le client n'a pas laissé de commentaire.

JACOB A.
Évaluation :

I rented a couple weeks in a row and had a couple decent experiences. One that wasn't great and took 40 mins to be checked out due to system issues. That wasn't the problem though. The gentlemen that has helped me all three times (middle-aged white guy with a goat tee in rubber bands) says shit, fuck and goddamit more times than I can count as he's checking me out. Very unprofessional to assume that everyone speaks that kind of language. Cleaning up the language would be a huge improvement. ✌🏼

Marshell F.
Évaluation :

Everything perfect

CORBIN P.
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Le client n'a pas laissé de commentaire.

E joanne H.
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Le client n'a pas laissé de commentaire.

Patrick M.
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Le client n'a pas laissé de commentaire.

Maria S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Esteban R.
Évaluation :

Wonderful and friendly people that provided fantastic service overall. Things were not always safe though. Inside - The workers didn't wear masks when amongst themselves and the customer didn't always have a plastic barrier when the uhaul service people were without a mask.

Rick F.
Évaluation :

The truck exterior had mud all over it. We were told we were getting a newer model vehicle because we were traveling long distance and it was quite apparent, this was NOT a newer vehicle in the fleet. Also we had to go to another location to pick up our transporter. That was an experience in itself. I'm waiting to here back from Uhaul management regarding the major problems we had with the transporter. Bottom line, we will not ever rent from Uhaul again.

MICHAELPETER S.
Évaluation :

Le client n'a pas laissé de commentaire.

NEIL M.
Évaluation :

Best location in Cincinnati, OH hands down!

KELSEY W.
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Le client n'a pas laissé de commentaire.

Pamela G. | Expérience générale |
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This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.

Pamela G.
Évaluation :

Awesome facility, well run and maintained.

Rick Z.
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Le client n'a pas laissé de commentaire.

Anena S.
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Le client n'a pas laissé de commentaire.

CORBIN P.
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Le client n'a pas laissé de commentaire.

CORBIN P.
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Le client n'a pas laissé de commentaire.

MAX P.
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Le client n'a pas laissé de commentaire.

JACOB S.
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Le client n'a pas laissé de commentaire.

Margaret T.
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Le client n'a pas laissé de commentaire.

donnie J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Devyn C.
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Le client n'a pas laissé de commentaire.

Henry D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tra'von A.
Évaluation :

We reserved the truck 2 days before our moving day. When we got there there was no gas in our truck and then they realized there was no gas cap so we had to wait for them to put both in/on. The truck was clean. The customer service was just bad.

Yolanda M.
Évaluation :

I did not like driving equipment with the engine and other warning lights on. That was very disturbing!

BRUCE M.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

Customer service representative was above and beyond expected.

JASON P.
Évaluation :

The activation bell for the equipment return needs to be repaired. Sign says stay in vehicle but they don't know you are there I'd the bell doesn't go off after you drive over the hose. The workers there are good to go though.

ROBERT H.
Évaluation :

As always, wonderful service from Danny and the fine GM at that account. U-Haul is at the top of the chain, reliable, dependable and priced reasonably. Keep up the good work Danny.

TIFFANY E.
Évaluation :

Le client n'a pas laissé de commentaire.

Robin C. | Premières impressions |
Évaluation :

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you

PATRICIA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrick S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER L.
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Le client n'a pas laissé de commentaire.

LEEONTE D.
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Everything was perfect

Misty W. | Expérience générale |
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Everyone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.

ANWAR S.
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I is nice

Sharnae S.
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Le client n'a pas laissé de commentaire.

BRIAN O.
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Le client n'a pas laissé de commentaire.

rob s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hana H.
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Le client n'a pas laissé de commentaire.

Ryan B.
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Le client n'a pas laissé de commentaire.

LUCIA H.
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Very friendly staff. Me Hurdle went above and beyond to get truck and car hauler at this location. This eased my stress considerably as I was using Uhaul's services to move across the country. The truck was clean roomy and very comfortable.

SUSAN C.
Évaluation :

The Dalton Street UHaul was very superior to the one on Colerain Avenue where the vehicle I rented had a check engine light on when I picked it up. The cargo van was clean and easy to drive. Excellent service. However one clerk (a woman) was not wearing a mask. That is why I am giving it an average rating instead of excellent.

Jack S.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry D. | Premières impressions |
Évaluation :

The staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.

Michelle C.
Évaluation :

No other location I will go. Always nice and helpful.clean location

napenda P.
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The check engine light came on the truck kept cutting off

DAVID S.
Évaluation :

I've rented trailers four times recently. Twice I went to (2) other locations and twice to this one. I won't bother with others in the future. The staff here are friendly and helpful, the place is clean and they seem to always have what I need. Right near the freeway too.

KENNETH B.
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Le client n'a pas laissé de commentaire.

Haksung L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffery B.
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Le client n'a pas laissé de commentaire.

Kelsey H.
Évaluation :

Get new employees. Fire the ugly motherfucker with the tattoos under his eyes. I've never met someone more stupid in my life. I had a giftcard for $150 that he had no idea how to apply, and he tried convincing me to “just use a regular credit card” and when I said no, he said “$150 isn't something to throw a fit about-it's not that serious” then proceeded to tell me that $150 is just a pair of shoes to him (actually he said it's $40 less than a pair of shoes he would want) Unprofessional as fuck- and rude. I have fifteen refunds because he couldn't get it right the first time. While on the phone with his boss, he started laughing asking “is this how my whole Sunday was going to be.” Then they tried saying I didn't fill the tank back to a 1/4 tank. So he had to once again refund the discount once he rechecked the gas meter of our truck with my boyfriend. Told him that today was super busy- but I WAS HIS FIRST AND ONLY FUCKING CUSTOMER. After the receipt was printed, he tossed the paper across the counter and stood up and walked away without saying anything.

Christopher J.
Évaluation :

Staff was extremely professional and accommodating

Richard B.
Évaluation :

Actually answer the phone during business hours would be helpful. Also, double pre-authorizarion holds on my card is pretty terrible customer service.

Tracy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Nothing

James M.
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One of the employees was quite helpful but his colleague was working against him trying to help me. (I can't remember either of their names)

Sarah B.
Évaluation :

Our truck was parked extremely closely to another truck, which made out pickup inspection difficult.

MATTHEW G.
Évaluation :

The gentleman that assisted at pick up and return were super friendly.

Carol W.
Évaluation :

Computers not working correctly. Hand held scanners not working.

DAVID J.
Évaluation :

Nothing at all

David B.
Évaluation :

We were turned away at the Gilbert age sight. Had to drive to dalton st, not a convenient location. We arrived waited, no one helped us. Went inside and talked to the man at the desk. He took the keys and said he would sent me a receipt. I was billed for the $73.00 for the six hours I had the truck. Yesterday I was filled an additional $230.00 for the four days. I had the truck for six hours, topped off the tank... you owe me $230.00. Terrible experience, the Gilbert ave location was awful. I pulled in, started the process to turn it in, only to be told they would take the truck and the. Sent me to dalton st... I will not be using uhaul in the future and will war others to look elsewhere.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

vivienne b. | Expérience générale |
Évaluation :

Great staff

TIMOTHY C.
Évaluation :

Excellent service. Extremely clean, well-maintained business. U-Haul needs to upgrade their online reservation/website. Unable to make reservation at that location as website will not allow it. And phone calls to specific locations failed.

Vincent M.
Évaluation :

Le client n'a pas laissé de commentaire.

Crystin C.
Évaluation :

When I picked up the truck the paperwork said it had 3/8 of a tank of gas but when I got in the truck I could see that it was clearly between 3/8 and 1/4. I showed it to the attendant and he argued with me even though it was clear to see. He then said he would adjust it in the computer but he never did. IF I ever rent from uhaul again I will be taking many pictures of the condition of the truck and the amount of fuel in it so the company doesn't charge me for their mistake.

SCOTT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean E.
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Le client n'a pas laissé de commentaire.

Jeffrey N.
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Le client n'a pas laissé de commentaire.

Himanshu A.
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Le client n'a pas laissé de commentaire.

MONTE L.
Évaluation :

Great guys to work with !!

roy W.
Évaluation :

Streamline the online check in process to avoid trucks getting rented before the process is done.

Craig J.
Évaluation :

I have no experience with this location. They were open but appeared to be extremely busy. I dropped the trailer myself and checked it in on the app. Again, the app interface is good and easy, but it would have been nice to be able to talk to someone and try and clear up the issue that I had with the pick up location.

Charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL N.
Évaluation :

Once again, don't change a thing! Workers were awesome!!!

Frederick E.
Évaluation :

Difficult to get in contact with customer service.

Jenna G.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron O.
Évaluation :

Ensure that the drop off location that is recommended is willing to accept the return, the gentleman who assisted me suggested that i drop off at a retailer that upon arrival rejected the return because the truck was too big for the parking lot.

JACK S.
Évaluation :

Le client n'a pas laissé de commentaire.

JACK S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tobaris Q.
Évaluation :

Make it clearer on your website screen when booking that the ccard customer puts in system is just to hold it and that locations expect a ccard to be given to them for reservation upon pick up

Thomas K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth G.
Évaluation :

I understand the trucks are used for moving but the cleanliness was horrible. There was spilled coffee all over the cup holders and the floor. The windshield looked like it hadn't been cleaned in months. The overall inside of the cab was filthy. With the threat of COVID-19, I would have thought there would be an importance on having clean trucks to protect renters. The service by the representative was completely fine. He was a pleasure to work with. My gripe was only with the truck cab being filthy.

KALEB M.
Évaluation :

Have the truck out and ready to pick up without having to move another truck.

CAMERON Z.
Évaluation :

The woman who helped us was extremely friendly and deserves acknowledgement !

John F.
Évaluation :

Le client n'a pas laissé de commentaire.

rick C. | Expérience générale |
Évaluation :

They were very helpful and did an excellent job. I would highly recommend them.

Anthony C.
Évaluation :

Very friendly service person at drop off.

Cody S.
Évaluation :

Le client n'a pas laissé de commentaire.

John P.
Évaluation :

i had to go hunt for my truck. I was just sent into the parking lot to start reading numbers on truck. Better customer service would have had it staged up front ready to go.

Jeffrey B.
Évaluation :

Le client n'a pas laissé de commentaire.

Priest L. | Premières impressions |
Évaluation :

I will be renting another U Haul within the next month

Philip W. | Premières impressions |
Évaluation :

Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.

Karen P. | Online Move In |
Évaluation :

They were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.

David F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

rick C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Johm M. | Expérience générale |
Évaluation :

Great storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219

pat f. | Premières impressions |
Évaluation :

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

Tasha W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

vanessa g. | Premières impressions |
Évaluation :

Very friendly and helpful

vanessa s. | Expérience générale |
Évaluation :

I have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.

john b. | Expérience générale |
Évaluation :

Clean, bright and can enter anytime of the day.

glenda O. | Expérience générale |
Évaluation :

Difficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.

Johnda D. | Expérience générale |
Évaluation :

Nice place to use , and I would recommend anyone to use this company any time

Jasmine M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kenyada h. | Expérience générale |
Évaluation :

MR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.

olivia w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mohamed I. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle C. | Premières impressions |
Évaluation :

Always friendly patience helpful and very happy employees.

April D. | Expérience générale |
Évaluation :

The staff was very helpful.

Dwayne S. | Premières impressions |
Évaluation :

Your teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!

dakota Z. | Expérience générale |
Évaluation :

I absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.

crystal w. | Expérience générale |
Évaluation :

Soon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .

Rachel B. | Expérience générale |
Évaluation :

I have been using Uhaul for many years and recommend it to everyone

GEORGE J. | Expérience générale |
Évaluation :

Mister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional

shirley b. | Premières impressions |
Évaluation :

I don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same

ajia p. | Expérience générale |
Évaluation :

There were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.

Marie S. | Expérience générale |
Évaluation :

The staff was all so helpful each time i came up there

Carla R. | Expérience générale |
Évaluation :

No comment

Aramis b. | Expérience générale |
Évaluation :

Great!!

Michael K. | Expérience générale |
Évaluation :

Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup

cathy s. | Expérience générale |
Évaluation :

This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.

BRENDAN M. | Expérience générale |
Évaluation :

Great experience. Staff incredibly friendly and willing to help!

allan g. | Expérience générale |
Évaluation :

Always polite and responsive to all questions and needs.

Braden B. | Expérience générale |
Évaluation :

The staff was very helpful

Andrea C. | Premières impressions |
Évaluation :

The staff was friendly and helpful. The move in process was so quick and easy.

carolyn c. | Premières impressions |
Évaluation :

Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!

theresa g. | Expérience générale |
Évaluation :

No

Edward J. | Expérience générale |
Évaluation :

Too many tripped alarms. Felt unsecure at times

aimee N. | Premières impressions |
Évaluation :

Customer service was very professional.

William M. | Premières impressions |
Évaluation :

Very clean facility. Friendly service

karen s. | Premières impressions |
Évaluation :

Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.

Ashley T. | Premières impressions |
Évaluation :

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

annette r. | Premières impressions |
Évaluation :

everything was great

shatonnah g. | Expérience générale |
Évaluation :

Good experience

brian j. | Premières impressions |
Évaluation :

Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

Ortegca O. | Expérience générale |
Évaluation :

I want to say thank you U haul for everything.

RICO S. | Premières impressions |
Évaluation :

Didn't like wouldn't recommend this location jerks

STACEY K. | Premières impressions |
Évaluation :

Good experience! Clean, helpful, and well-secured.

elizabeth h. | Expérience générale |
Évaluation :

Great Service!

beatrice t. | Premières impressions |
Évaluation :

The pricing is high for such small storage room

elizabeth h. | Premières impressions |
Évaluation :

Friendly!! Got the job done. I had a pleasant experience.

perry w. | Premières impressions |
Évaluation :

Great place for storage. Excellent !

george c. | Premières impressions |
Évaluation :

Thanks

Angela M. | Premières impressions |
Évaluation :

The staff was extremely nice and customer service was great

Quivari J. | Expérience générale |
Évaluation :

This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Carla K. | Expérience générale |
Évaluation :

Awesome service!!

beverly e. | Expérience générale |
Évaluation :

I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

Peter S. | Expérience générale |
Évaluation :

...

terry r. | Premières impressions |
Évaluation :

Great experience

CHARLES W. | Expérience générale |
Évaluation :

Ryan was very helpful and nice

Robert P. | Réservation |
Évaluation :

I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Charles B. | Expérience générale |
Évaluation :

Staff was very helpful.

THOMAS K. | Expérience générale |
Évaluation :

Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

Kristina B. | Réservation |
Évaluation :

Employees of this store are very helpful.

Kristina B. | Réservation |
Évaluation :

Employees there are great.

THOMAS K. | Réservation |
Évaluation :

Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

lorie m. | Expérience générale |
Évaluation :

it was a very good experience

mellisa s. | Réservation |
Évaluation :

The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

gale j. | Réservation |
Évaluation :

Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

Ann M. | Expérience générale |
Évaluation :

Convenient and easy. Will use again if needed.

Non reviews have been submitted for this location.

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