Évaluations des clients U-Haul Moving & Storage of Downtown Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Mesa

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Jared H.
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Le client n'a pas laissé de commentaire.

DAISY A.
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All was good....staff were very accommodating, friendly & helpful

DAVID F.
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New tow dolly with upgraded features. Excellent condition and easy to manage.

David R.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

KERRY M.
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None

CARLA B.
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Le client n'a pas laissé de commentaire.

YESMEEN R.
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Not over charge the next customer to your own convenience.

luan B.
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Excellent as always. Uhaul is my best choice for moving so far.

JOSETTA M.
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Le client n'a pas laissé de commentaire.

CIRENA L.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Katrina F.
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Le client n'a pas laissé de commentaire.

ELIDIA H.
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Staff was very quick and respectful. I will definitely use this moving service again and recommend to all I know. U-haul is the best and so affordable.

STEPHEN E.
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Le client n'a pas laissé de commentaire.

Robert G.
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You don't need to play 20 question with the person picking the truck up. If it's reserved for 24 hr the. That how long I need it for

NATHAN K.
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Train your employees, the employees that went to deal with the turn in was arguing and yelling at me about the fuel level. I showed him the contract where they had marked the level and it matched. Instead of handing it professionally, he decided to argue with my and insult me. The "manager" did nothing nor did he care. Get better customer service.

NICHOLE L.
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Seemed to not known how to complete reservation. Three people working on it Nd s was wrong.

John M.
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We love you guys at UHAUL. Thanks for being such a great company to work with!

MICHAEL A.
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Always good here! Thank you

David S.
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You had great, fast service and were very professional and efficient. Excellent job!

Marc G.
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Kevin was very helpful and courteous during my return chrck-in

LATONIA M.
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The staff was friendly

MICHAEL R.
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The front driver tire strap fell off halfway through our move from Arizona to North Carolina. We were unable to put the strap back on the tire.

CASEY O.
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didn't get my blankets i paid for. guys there suck and are the rudest i've had to come in contact with. no people skills

ALAN H.
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Le client n'a pas laissé de commentaire.

LAURAH S.
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Great customer service getting the truck. It was old though. A newer truck that doesn't lurch extensively while driving 55 on the freeway would be a nicer experience.

Joseph S.
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Le client n'a pas laissé de commentaire.

BETTIE B.
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Le client n'a pas laissé de commentaire.

CAROLINE F.
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Great. The sales agent helped us so much with understanding what we were renting & even went thru storage options for us. Very thorough and patient.

LAWRENCE M.
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Le client n'a pas laissé de commentaire.

Deena S.
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Miguel needs consistent help and a bonus for his excellent customer service.

MARQUITA M.
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This location is great. But McClintock and 202 is crap.

barbara S.
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Le client n'a pas laissé de commentaire.

ERNESTO A.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

JESUS R.
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No improvement, great and easy experience

MICHAEL M.
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Better customer service with emphasis on explaining return options and after hours charges. I have used this location many times and never had a issue till this last experience. Employee hung up on the phone and told me they don't need my business. This employee needs to get fired for this behavior.

Jason B.
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Le client n'a pas laissé de commentaire.

KEAWE B.
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Le client n'a pas laissé de commentaire.

Jared W.
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I was greeted and taken care of by an employee named Peyton. He was excellent. The guy can multitask like a machine! So impressed with the way this location runs. Efficient and employees with a great attitudes!!

MARSHA E.
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I was there before 9 am. Just by a few minutes. The crew were all outside moving equipment around, and didn't even approach me or say ill be right with you. It was more than 5 minutes that I just watched them look my way and not say a thing.

ANNA G.
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The gave me a 6x12 cargo with a flat tires. I had to turn right back around.

ROBERT A.
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Le client n'a pas laissé de commentaire.

NEAL M.
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Quick and easy to rent

Larry K.
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Le client n'a pas laissé de commentaire.

NANCY B.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Le client n'a pas laissé de commentaire.

DAVE P.
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Le client n'a pas laissé de commentaire.

DAVID T.
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Truck was ready to go, employees were friendly and helpful. Drop off was super easy, too.

Jeffrey D.
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Le client n'a pas laissé de commentaire.

KENNETH R.
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Le client n'a pas laissé de commentaire.

IMENDA A.
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Le client n'a pas laissé de commentaire.

Phillip C.
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The personal were friendly, helpful and courteous.

Page L.
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You guys rock!!!

KARLA L.
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Better than most UHaul places. Would use them again. Customer service was good and the Dodge Ram was easy to drive

DENNIS N.
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Le client n'a pas laissé de commentaire.

Kelly M.
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I have no complaints at all, easy to book staff were nice and helpful and the location is perfect from both my old place and my new place.

SHANE H.
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Make your customers return the vehicle with a full tank of gas so you don't have to return it with a 1/4 or 1/2 full just makes the most sense

Van E.
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Le client n'a pas laissé de commentaire.

NATHAN T.
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When an associate explains to you that you would receive a military discount and decides to not apply it. There is something wrong with that picture.

JAMESON C.
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Le client n'a pas laissé de commentaire.

Brian N.
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Le client n'a pas laissé de commentaire.

RYAN V.
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Le client n'a pas laissé de commentaire.

MILES G.
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You all took charges from 2 different cards one over the phone and one in person and then tried to charge the wrong card for 2 different incorrect amounts. I do not appreciate being railroaded and don't plan to use uhaul anymore.

ALFREDO E.
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Le client n'a pas laissé de commentaire.

KELLY L.
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Le client n'a pas laissé de commentaire.

PATRICK K.
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I reserved my rental at one location and at the last minute it was changed to a different less convenient location.

OMAR G.
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Le client n'a pas laissé de commentaire.

MARK M.
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Le client n'a pas laissé de commentaire.

SCOTT G.
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Great customer service and great vehicle. Highly recommend and will use again.

HILIANA B.
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Easy and convenient booking system online and I received great customer service in person. The check in was easy as well.

GEOFFREY W.
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In and out quickly. I liked the visual "vehicle walk around" that was texted to me before I drove away from the rental location. Very helpful.

dale F.
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Le client n'a pas laissé de commentaire.

Carey S.
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Staff was very helpful, kind and knowledgeable.

CRYSTAL W.
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Reserving the truck and picking up the equipment was easy. The woman who helped me was very helpful and told me I could pay for the truck with my credit card even though I wouldn't physically be there because a friend would be picking up and dropping off the truck. When it came to returning the truck, the guy at the counter was not helpful and said he needed the card to pay for the rental. My friend who couldn't afford the rental was forced to pay. Not sure if this was a misunderstanding between the woman who took my reservation and the guy who took the final payment, but it's the difference between a great experience and not so good experience. The difference between 5 stars and 3 stars. This location needs to have an easier way to pay remotely or just have better communication between employees. Other than checking out, the experience was nice and easy.

VICTORIA A.
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Le client n'a pas laissé de commentaire.

BARRY JOSEPH L.
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Misplacing our contract Duplicating our contract Not communicating that a location was not staffed... but yes we could pick up supplies like boxes...??? Having to alter pickup location <-- thank goodness we checked to verify All not good Then giving us a bare bones truck... at least it made the trip, thank you. But was it properly maintained? IDK. 1 reverse indicator light was out. Had I insisted, we would have been delayed while y'all found a different truck at a different location. Do I need that headache? So if the light was inoperable, what else was not checked? Oil? Tire pressure? I was rudely honked at by one of your employees in another truck trying to back out of a space while checking my truck. So was I able to complete my check? No. But then you send me a link to go online and review my contract and truck. Nobody told me I would be getting such a link. Nobody even told me to verify everything on my truck so that there was no dispute about our contract. So again the behind the counter help is a little bit lacking in customer service.

DANIEL C.
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Le client n'a pas laissé de commentaire.

shanendoah clay S.
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Le client n'a pas laissé de commentaire.

Ana E.
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Staff were extremely helpful and made sure we were set-up with the tow trailer for our drive from Phoenix to Los Angeles.

DONALD M.
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truck had transmission issues and didn't have time to change to a new one. Your costs are too high for in-town moving!

PAOLO G.
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Le client n'a pas laissé de commentaire.

Manuel M.
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When I talked to staff at this location, I told them what I was told from the uhaul service center, and that I felt that things weren't clear, in spite of the original drop off location being closed and no one being there. A and all, this was a very disappointing experience.

JASON K.
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Kevin was fantastic and legitimately saved the day. I actually work for a subsidiary of AvisBudget and had an employee rental set up across the street for my move across states. They didn't have a vehicle available for me and Kevin came through with one, allowing me to get out to CA just in time to grab my stuff and get out before our last day.

ROY C.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

LYNN P.
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I actually wanted to review the great customer service of Harvest Lumpkins who works at 2947 E Main Street in Mesa. We ordered a 5x9 open utility trailer in error and it wouldn't work for our 2 motorcycles to be transported to NM from AZ. We called the call-center and ordered a 6x12 open trailer but when we got to 2947 E Main, Harvest informed us we were unable to take a 6x12 open trailer to another state. She found a 6x12 closed trailer in a nearby location and saved the day. This review would be a BAD one except for her help. Our 26 foot truck that we had rented from her location was given away and the night before pick up we had to drive 45 minutes one way to get another truck and we were ANGRY. Harvest made things "right" in my book! Thanks

Casey K.
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Le client n'a pas laissé de commentaire.

LOGAN B.
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Le client n'a pas laissé de commentaire.

SHAWN D.
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Le client n'a pas laissé de commentaire.

RAUL G.
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I the clamps belts are not optimal

Anthony G.
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Le client n'a pas laissé de commentaire.

EVA N.
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Nothing

MICHAEL H.
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Le client n'a pas laissé de commentaire.

Raquel F.
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Le client n'a pas laissé de commentaire.

NORMA F.
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Excellent service and fast, thank you.

JAMIE F.
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Le client n'a pas laissé de commentaire.

YUVONNE W.
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Once again they helped me out last min and save the day! Kevin is top notch! Thanks again fellas!

CATHERINE W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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