Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

5359 évaluations

447 W Broadway   Mesa, AZ 85210
(@ Country Club)

(480) 733-7815

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(@ Country Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They were amazing best experience ever will always be a repeat customer.

DEETTA C. 
Évaluation :
4

Our pick up and return of the Van, I had scheduled was smooth from start to finish. Thank you! I will rent from you in future and recommend to family and friends

SHERRYL H. 
Évaluation :
5

Rates have really become expensive. 6x12 trailer one way 175 miles. 250 $. Plus tax. I thing the present conditions in the world rates should be lowered instead of incteased

GARY U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Cabs could use a quick wipe down inside especially with corona

Adriana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERENICE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
3

They need more customer service interface. As an example "You can't park there" should have said "Sorry Sir or Madam we need to keep this area clear could you please park over in that area".

ROLAND B. 
Évaluation :
5

The staff was awesome

VIRGINIA T. 
Évaluation :
3

We got there but struggled to figure out the lock box and then it turns out the dolly's were not in the truck anyway so we had to wait until open which cost us 30 minutes

Spencer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER C. 
Évaluation :
4

- Had to drive over 40 miles because my initial location (Elliot Rd. Tempe) did not have a van apparently at the last minute -Tire inflations were incorrect. had to drive to a Costco tire center to get the right tire pressure for our trip. -Had to clean the windows, side mirrors etc, to get the dirt off.

George G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHERINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY F. 
Évaluation :
5

You had called in advance of any changes and still came through--we are a corporation where we don't have the luxury of rebooking if something is not rights with a vehicle so we appreciate that.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMAR F. 
Évaluation :
1

A sign is on the door stating that mask are required and yet I saw two employees not wearing mask inside the building. Why are masks required for customers, but not employees?

BRUCE C. 
Évaluation :
5

Everything went smoothly. Staff was very friendly.

DAVID M. 
Évaluation :
5

Great employees!

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX J. 
Évaluation :
5

Nothing!!! This store location has always been excellent with friendly & kind employees & great customer service. I've been to this location many times & never had a bad experience, this time dropping off the uhaul truck was the same. Please tell your employees at this location thank you!!

Amber M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Can't think of one think that would have made my recent rental experience better.

ALBERT L. 
Évaluation :
4

Excellent customer service Bryon was very helpful and pleasant . would you that uhaul location again and highly recommend. Friends and family

BELLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACLYN W. 
Évaluation :
5

Customer service was great at this location!

Cari Sue F. 
Évaluation :
5

The store looked a little understaffed at 9am

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James U. 
Évaluation :
5

Great job

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH C. 
Évaluation :
5

I was over charged for some reason with no explanation

JAHAN J. 
Évaluation :
5

Peyton did a great job reviewing things and getting me on my way. Merci.

JONATHAN L. 
Évaluation :
5

S.O.

BRIAN B. 
Évaluation :
5

None/ everyone was friendly and knowledgeable

Miguel G. 
Évaluation :
5

A little cluttered inside but overall and inviting and apparent location.

Derek E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
5

pretty smooth

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA H. 
Évaluation :
4

It was an unfortunate day for the staff. The police were there for a reported theft, but the employee did a good job handling the issue and helping me with the trailer rental.

William P. 
Évaluation :
5

Everyone was helpful and easy to work with

DENNIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADFORD W. 
Évaluation :
5

The Representative are very friendly and professional! I feel like they all deserve a nice pay raise for doing a wonderful and awesome job. The location is very clean as well.

KANDICE H. 
Évaluation :
3

We were in a sketchy part of town and it took a long time to do self-check out.

HECTOR DANIEL Q. 
Évaluation :
1

The employees were super busy but super rude as well. I explained my situation to the person that was helping me and needed to change my reservation due to a theft of my wallet. I didn't feel the need to explain but when I said I'm here to change my reservation the lady that was helping someone else looked over the counter with a very rude look. I asked the employee that was helping me “why did I just get looked at like I'm crazy.” She was soo loud and rude to even the customer that she was helping. She does not work well under pressure and I would like to talk to manager. A moving experience is tough already and they just added the cherry on top for me. My first uhaul experience and now my last.

Mauricio M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
3

When I dropped the truck off I made sure that it had the same amount of fuel in it that it had when I picked it up and was told there was no additional charge but when I got the email receipt there was an additional charge for 3 gallons of fuel for 11,48 $. That is not much but when you are told there is no additional charge, there shouldn't be any additional charge.

William F. 
Évaluation :
1

I had to go through three locations wasting 3 hours to get s truck

NIRMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
1

Bad experience from the moment I went to pick up my rental 1. The lady bi@#h that helped me definitely needs customer service courses, I'll never rent or recommend U - SUCK ,I mean U-haul again my last two rentals have been night mares !!!!

MARK S. 
Évaluation :
4

After hook up directions for departure were not marked do had a very difficult time exciting the facility.

ROLAND B. 
Évaluation :
5

Last minute truck rental for a few hours Friday afternoon rather then over the weekend. Mesa UHaul had prepped equipment ready to go on the spot for a fair price. Thanks for saving my weekend!

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMMON H. 
Évaluation :
5

Everything was smooth, start to finish.

CHERYL C. 
Évaluation :
4

Merci.

JENNIFER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA L. 
Évaluation :
3

Dont forget to add equipment to the truck. When the customer pays for it. My Ubox was already a week late and when I picked up a uhaul I had to rent to pick up my ubox so it wouldnt be more days late. All in all my experience with Uhaul in general was horrible and I really expected it to be better thank you.

DMARCO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

i"ve hsppy

TAM T. 
Évaluation :
5

Give free dolly rentals with a deposit on them to be returned back in normal condition😊

Brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NADINE M. 
Évaluation :
5

Very experienced and friendly staff

MYRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
3

Truck should have been cleaned it was dirty when I picked it up so I wasn't going to clean the last guys mess. I obviously marked it down on pick up and drop off that it was dirty and I ended up getting charged to have it cleaned. You should be sanitizing the trucks everytime even if the last shmuck who had it just lied about it being clean especially in a pandemic.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELGENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY LYNN P. 
Évaluation :
5

great service

HERBERT H. 
Évaluation :
3

I wasn't offered any type of storage or offered a free one month storage like I was before and I need one this time

JULIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
1

No. I mean NO! vehicle inspection. The Pickup Truck inspection or verification of gasoline also that was an Eight of a tank off!!! on the gauge in the tank by your Uhaul Rep. who worked there on March 9th 2021. The same guy that checked me in. He just pulled the truck up. Handed me the keys and walked away. TERRIBLE. Gas in the tank was at least an eighth of a tank LOWER on the gauge that what was on the paperwork so I got screw out of 15 $of gas. I only put on 62 MILES on a pick up truck I rented and I had to put 10 GALLONS! of Gasoline back into the truck to return it. TERRIBLE RIP OFF BY YOUR REP. . Pick up truck cab stunk of something. Also It said the truck needed an oil change. If I did not need the truck the following day I would NOT of left the lot with the truck. Window filthy and lots of old cardboard behind the seat. TERRIBLE SERVICE. But different guy was there, March 11th 2021 when I returned the truck and he was nice and informative. He said 62 miles should be 4 to 5 gallons of gas. I put in 3 510 $Gallons of gasoline for going only 62 miles in a small Chevy Pickup Truck so U haul ripped me off and stole my gas money of about 18 $. TERRILBE SERVIVE!!! Fire that other rep that was there when I picked up the pick up truck. He was snippy and rude. Won't be going back to that location. TERRIBLE PICKUP SERVICE! I bet no one will call or contact me from U-Haul. ED Panich. 708-975-1673.

EDWARD P. 
Évaluation :
4

All was good and quick!

PABLO D. 
Évaluation :
2

Everything on this move was great with the exception of dropping off the truck. I bearded person was a smart ass. They had the entry was blocked as they were working on the lot. I parked in the street and walked into the lot. They had trucks in parking spots and then trucks in a lot nearby. I asked a simple question. Where would you like me to park this truck. He in a smart ass way pointed to the remote lot and said over there like the other trucks a laughed. The guy that walked over to check in the truck was very nice and apologized for his co-worker. Really disappointing, zero need to an employee like that. Hire someone that wants to work with the public. To anyone renting, insist on BC a different location.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared H. 
Évaluation :
5

All was good....staff were very accommodating, friendly & helpful

DAISY A. 
Évaluation :
4

New tow dolly with upgraded features. Excellent condition and easy to manage.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Aucun

KERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA B. 
Évaluation :
1

Not over charge the next customer to your own convenience.

YESMEEN R. 
Évaluation :
5

Excellent as always. Uhaul is my best choice for moving so far.

luan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSETTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIRENA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina F. 
Évaluation :
5

Staff was very quick and respectful. I will definitely use this moving service again and recommend to all I know. U-haul is the best and so affordable.

ELIDIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
2

You don't need to play 20 question with the person picking the truck up. If it's reserved for 24 hr the. That how long I need it for

Robert G. 
Évaluation :
1

Train your employees, the employees that went to deal with the turn in was arguing and yelling at me about the fuel level. I showed him the contract where they had marked the level and it matched. Instead of handing it professionally, he decided to argue with my and insult me. The "manager" did nothing nor did he care. Get better customer service.

NATHAN K. 
Non reviews have been submitted for this location.

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