Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

5 727 évaluations

447 W Broadway   Mesa, AZ 85210
(@ Country Club)

(480) 733-7815

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(@ Country Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria F G. 
Évaluation :
5

Great fast service, in and out with my trailer in 10 minutes

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zamora G. 
Évaluation :
4

No one came out to assist me in returning the truck, till I went into the office after waiting 5-10 minutes.

WILLIAM V. 
Évaluation :
5

The service was friendly and fast service, both checking in and out

SONNIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVINO N. 
Évaluation :
5

Not a thing

TIMOTHY H. 
Évaluation :
5

Everyone was very helpful. They recommended the supplies I needed to complete my move. Merci.

BRADLEY T. 
Évaluation :
3

Having better communication and being more clear on your website. This is not the first time I've rented a truck that turned out to be unavailable when I showed up to pick it up.

ariane G. 
Évaluation :
5

Very efficient, simple and fast drop off.

COOPER R. 
Évaluation :
5

thankyou for all your willingness to help....the fact of the matter is your location needs to teach some of your other locations about customer service and what that means.

KATHLEEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell S. 
Évaluation :
3

I tried to call to see if I could return the truck at a U Haul need where I dropped off. I was on hold for 10 min. I decided to have a call back. I didn't receive a call back for over an hour. At that point it was necessary because I had already unloaded and wasn't going to wait around fir a call back. Very Disappointed!!

MARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
2

The younger lot attendant had a bad attitude. Accosted me for using broom to do his job to sweep truck box of small debris..

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENARIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAN V. 
Évaluation :
5

These men done and excellent job and I really appreciate the service and efficiency.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Very pleased with whole experience

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY A. 
Évaluation :
5

Fabulous experience. the folks were friendly and professional

JOY M. 
Évaluation :
3

I was charged at the time of pick up and at drop off for my rental, so twice. When I set up the rental online it initially stated that no money was due at time of pick up. Was very confused and frustrated and have yet to get clear answers

ROBERT B. 
Évaluation :
2

Wouldn't let me take to another U-Haul to save mileage. Gave it to me well below a quarter tank with 50 miles left and attempted to charge me $60 in order to get it a quarter tank so I had to put almost $100 in gas for a 40 mile trip.

LEWIS J. 
Évaluation :
5

The truck was clean but it had a slight smell of cigarette smoke. The staff was very nice and professional.

DEMETRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurmeet P. 
Évaluation :
3

Over charged me. Charged me for three days separately plus miles when I wanted to do 2 days for the flat rate unlimited miles. I returned the car after 2 days.

SARAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN R. 
Évaluation :
5

All I got to say!!! Outstanding people all all locations. Thanks

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM K. 
Évaluation :
5

just treat other customers like they treat me.

MENARIS W. 
Évaluation :
4

The gentleman who assisted me had the authority to make my experience positive. I greatly appreciated his handling. The truck I reserved was not returned by the prior renter for my use. He gave me a different vehicle to use. All worked out.

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMIDA S. 
Évaluation :
5

I appreciated the kindness and help from the employess.

JOHN C. 
Évaluation :
5

There was a clitch in the system. The charge was for $42,000. It was resolved but it took awhile.

Delores S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
5

Attendant was superb. Very personable.

NICHOLAS A. 
Évaluation :
5

Staff was cool they were fast good peoples i actually think they care thanks guys 🤙

CHARLES L. 
Évaluation :
5

Treat them like you do me.

MENARIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
3

It was lot higher. Than the quotes I received almost double.

LINDA D. 
Évaluation :
5

Staff that assisted were incredibly professional during the transition.

DONALD H. 
Évaluation :
5

Manuel was very helpful and friendly.

DENISE V. 
Évaluation :
5

The young man that assisted me was very professional.

YVONNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMAN M. 
Évaluation :
5

The check out/ check in process was quick and hassle free. Thank you for a stress free experience!

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRISEIRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Get customer service very helpful at this location yes l would return to this location for future rentals and recommend this location to others

CECILIA R. 
Évaluation :
4

Was very upset with the pricing. From Mesa to Omaha was 4 200 When renting from Omaha to Mesa was only 1 400 Felt/Feels like I was completely being ripped off.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
5

The guys ate this location were very helpful in getting me on the road. Very professional! Great job!

GARY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTURO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYLIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHLA L. 
Évaluation :
5

There was a small problem the engine light come on but we made all the way home to Mesa AZ from Merced CA. The truck hold on pretty good all the way from and back. I do recommend this dealers and U-Haul to anybody.

ADRIANA T. 
Évaluation :
1

Customer service at pick up was horrible and unacceptable. Equipment was old and ran badly. Was touted $39 and paid $79.00. Pick up and gas was empity returned with more gas then pick up and was given no credit was told if they put it on I would pay more. Someone should look at this location and how it operates

DONALD H. 
Évaluation :
5

Good still like that

RODOLFO F. 
Évaluation :
5

The online confirmation didn't work at all for me. Multiple emails, multiple calls, order would not attach to my account. I got to the first store (Rudolph's, not downtown Mesa) by the time we agreed on. Locked, nobody there. Phone and text were not answered, mailbox was full. Waited 15 minutes, called U-Haul who sent me to Downtown Mesa. No problems there. Ensure that your dealers actually do their jobs. If I were in charge Rudolph would be off the dealer list immediately - inexcusable.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY Y. 
Évaluation :
5

Made the process easy

Benjamin S. 
Évaluation :
5

Excellent

JOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trishtina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNIE L. 
Évaluation :
4

The dolly was not available and we came to know that after returning back home with the truck. It would been an excellent experience if we could have known that earlier. I had to drive to another Uhaul location to get a utility dolly. I wasted an hour of my time to get a dolly.

MAHESH B. 
Évaluation :
5

Well i must say this move was a total nightmare ever aspect of it with one exception u- haul kept me from lossing my mind thank you all so much

ROBERT T. 
Évaluation :
4

I never received the furniture pads. They were not in the back when I got home and opened the bay door.

FERNANDO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAKESH C. 
Évaluation :
5

The Manger was awesome very helpful got me in and out quickly. The store was clean and we organized. Check out was just as easy the truck was super clean. Merci

AMANDA P. 
Évaluation :
5

Employees were polite and knowledgeable. He got us in and out pretty fast. Pleased with the service.

WILLIAM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NOLAN B. 
Évaluation :
3

Getting better parking for this location

TRISHA V. 
Évaluation :
5

Both pick up and drop off were easy. Staff are very efficient.

KAREN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN D. 
Évaluation :
1

My card was charged twice once when I picked up the truck and then when I dropped it off. I called uhaul and they said they couldn't help me because they only seen one charge so if I did have 2 pending authorization I just have to wait for it to drop off and your 2nd charge has overdrawn my account! I'm so upset and you guys didn't help me at all.

WALTER H. 
Évaluation :
1

The truck was not even locked and fuel was not even full. I put gas 6 gallons and I only used 28 miles. I put the gas until full because if it is not, it doesn't let me return the truck.

Yongkyu P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY K. 
Évaluation :
3

Displays had a lot of issues. I had tried calling this location 10 times driving 400 miles on my one-way trip with my destination and drop off being here. No matter what time that day I tried calling I kept getting put in the automated a false queue that just eventually connected me to the call center. The eighth time I tried calling I decided to speak to someone at the call center knowing that I already had an issue with my pick up location call-center. How do you spoke to the call center representative tell me the mega like to take it vantage of the one month free storage at my destination with my one may move and they said that they saw an available unit and that they could honor the one month free storage that is advertised in the truck. When I got there the next morning they, my drop off location, said they do not have a storage unit available and that they also did not honor the one month free storage that is advertised. So even though the call-center person had emailed me a confirmation number and told me that I would be good to go, I spent three hours today driving around The state I had just moved you to try and find are U-Haul storage place that not only had a storage unit available, which by the way three of them in my area did not, and then would also would honor the companies advertised one month free storage. My fifth location I found one that they were gratefully able to honor the advertised deal. It was very strong frustrating in the last 72 hours trying to get a hold of multiple U-Haul dealerships with the numbers listed on Google maps and all those numbers had an automated “all associates are busy right now please hang on the line “that I would wait for 5 to 10 minutes, never got connected to anyone at the actual address of the multiple locations I called, I just got redirected to the call center which apparently has outdated information/will make promises that can't be kept. I've used you all before in the past and this was the most frustrating experience

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSBALDO B. 
Évaluation :
5

Everything was perfect!!! Please don't change a thing..

CONCHITA O. 
Évaluation :
1

The store did not give me the free 1 month storage that I qualified for due to me renting a trailer. They claimed they did not have anymore available, but it showed some available online.

Lili S. 
Évaluation :
5

Having what is needed to move more dolly's

TESSA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD I. 
Évaluation :
2

The individual who checked me in at the end of the rental was not very customer-focused. He never looked up from his screen. He also would not accept the return of unused boxes I bought there yesterday because I did not have the printed receipt. Additionally I was told the gas on the vehicle was full when I checked it out. The needle was close to full so I assumed what I was told was accurate. When I filled up the tank today it took more than 7 gallons. I drove fewer than 40 miles in a van. No way did I get 6 miles per gallon.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKKEHELENA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN L. 
Évaluation :
5

Excellent service

STEVEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

This location went over and beyond with customer service. Our trailor wiring wasn't working and they spent the time finding what was wrong and then finding us our part and ensuring that we had it working and we're safe before driving off.

Mitchel F. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page