Le client n'a pas laissé de commentaire.Martika W. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront
Pour nous contacter
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff at this location is always helpful and professional.Berniece K.
Le client n'a pas laissé de commentaire.Richard P.
The guy i dropped it off to was great. He listened and took a look at the truck when i told him the problems i had.Robert Z.
Holly at the downtown location is a jewel. She has been jewel and went above to assist meangela C.
Le client n'a pas laissé de commentaire.angela c. | Premières impressions
Le client n'a pas laissé de commentaire.Alan B.
Truck needed a wheel alignment and I wouldn't describe it as clean but the staff was helpful and friendlyPaul C.
Super friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.Brandi K. | Premières impressions
Le client n'a pas laissé de commentaire.JENNAE m. | Premières impressions
Never had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue insteadTONY H. | Expérience générale
RoachesChiquita H. | Expérience générale
Le client n'a pas laissé de commentaire.Grace H.
I have a problem I left my car keys in the vehicle may have fallen under or behind my seat how can we have them found and returnedTerry T.
Was great serviceMary B.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.Troy C.
Le client n'a pas laissé de commentaire.BRAD N.
Personnel was very helpful.JIM R.
Le client n'a pas laissé de commentaire.Huy N.
Le client n'a pas laissé de commentaire.Sheila S.
Very good experience! I will definitely use them again!Karen D.
Le client n'a pas laissé de commentaire.alan B.
Le client n'a pas laissé de commentaire.Blake F.
Le client n'a pas laissé de commentaire.VIRGINIA L.
Le client n'a pas laissé de commentaire.Billy J.
Le client n'a pas laissé de commentaire.James M.
The representative is both courtesy and knowledeable. Simply a professional.Edgar R.
Raymond at the local center was wonderful. He is very personble and professional. I called the Customer service 800 number and was on hold without any answer for 45 minutes before I finally hung up.Jill L.
Le client n'a pas laissé de commentaire.Gabrielle J.
Le client n'a pas laissé de commentaire.Emerald R.
Le client n'a pas laissé de commentaire.Sam T.
Le client n'a pas laissé de commentaire.Jamila G.
My husband did the drop off. I'm not sure of his experience with themDixie G.
understanding the mileage correctly also needs better price for that other than that bills are high on mileage to fast over mileage planssidney W.
Le client n'a pas laissé de commentaire.william S.
Did not have the dolly I had ordered.Ryan H.
Holley is AMAZING 😎Natalie M.
Le client n'a pas laissé de commentaire.Keith C.
This lady here at the location was so nice! And super helpful! Would definitely recommend this place for any moving or storage needs!Kiah T.
I left The Hollywood location, around corner from my home. I have been renting from Uhaul â€œHollywoodâ€ for over 2yearsâ€¦ sometime running as High as $300 to $400 per visit, always paying my bill on time. I was told recently, by Hollywood employee they could not rent me a car tow dolly & vehicle at same timeâ€¦? Who would have knownâ€¦ Not I. I was told to go Rent truck from Uhaul @ 222 Lakeshore, I did. That's when I met Holly & Russell~ OUTSTANDING CUSTOMER SERVICE. They saved me time & money, even offered me Storage with 1st month free. I declined â€œI already had storageâ€, as it turns out, I needed truck longer~Holly & Russ made it Painless & literally same me both Cash Money & Time, again I was offered â€œstorageâ€, again I declined. Nowâ€¦! Keep in mind, 1st visit on 4/7 returned on 4/8 2nd visit & decided to rent truck another day, was offered storage, I declined. Now, on the 3rd visit 4/9 I met Raymond & Excellent Customer Service, again was offered storage, I really didn't need, yet I decide to take them up. Just so I could stop dealing with the Hollywood location â€œRude & No Customer Serviceâ€ , now keep in mind, I have been doing business with the Hollywood Uhaul Location for at least 2years, sometime kept rented vehicle almost a week & Always paying my bill. 3 visits in 3 day, I dealt with 3 different Employees â€œHolly~Russell~Raymondâ€, 3~out of 3. I was on a winning streak or do I dare say Uhaul â€œHolly~Russell~Raymondâ€ at 222 Lakeshore were on a winning streaks. Uhaul @ 222 Lakeshore, has won me over from Uhaul on â€œHollywoodâ€ I now have extra storage & a team of willing & able Bodies, assisting me. I Hope Uhaul â€œHollywood~Locationâ€ READS this, as I have Literally spendt $100's at a time renting equipment at â€œHollywoodâ€ over the years â€œPleaseâ€¦ Hollywood check your Recordsâ€, NO MORE Uhaul at Hollywood for me. I opt out, I now go miles out of my way, too 222 Lakeshore, costing me Time & Money, again who would have know, â€œHolly~Russell & Raymond, NOT HAVING to VISIT multiple location to do Business, saved me time. Time = Money. Uhaul â€œHollywoodâ€ has lost me as a customer, to UHaul â€œ222 lakeshoreâ€ for Good. If you want to save time & money, while having a pleasant experience. I Strongly Urge you to Proceed Directly to 222 Lakeshore, they will Brighten your Day, saving you Time & Money, I can't say that enough. Time is Money. Holly~Russell~Raymond, keep up the Good Work & Customer Serviceâ€¦We will see & do Business, again & again, year after yearâ€¦A new & faithful Customer of Uhaul 222 Lakeshore â€œDiwntownâ€ Shreveport, La.angelo H.
van very dirty out side.James C.
Le client n'a pas laissé de commentaire.Samuel J. | Premières impressions
Go U-Haul, Shreveport, Louisiana. Good customer service. I just feel like the inside could have been a lil cleaner and the tires could have had a little shin, but overall it was a good experience. Merci.Lawanda P.
Very easy to get setup. Nice friendly staff. ThanksThomas L.
I cannot think of anything right now, they are doing a great job and I would recommend this location to anyone.. The other locations could probably use this location as a great example on how to do things correctly and correctly and perform with great customer service!John J.
Le client n'a pas laissé de commentaire.VIRGINIA L.
Le client n'a pas laissé de commentaire.Wally K.
Don't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl SilvisCheryl S. | Premières impressions
Big baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.Mary C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID A.
No complaintskia k. | Premières impressions
Le client n'a pas laissé de commentaire.Kristin S.
Everything was awesome I just didn't like the fact that I had to walk a long way to the actual storage unit.. that made the move more harder than it wasPrincess L.
Le client n'a pas laissé de commentaire.jacqueline M. | Premières impressions
Le client n'a pas laissé de commentaire.Tavares B.
Le client n'a pas laissé de commentaire.Randall C.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.Zack B.
Le client n'a pas laissé de commentaire.courtney J.
Le client n'a pas laissé de commentaire.Iman R.
Le client n'a pas laissé de commentaire.Micheal T.
Le client n'a pas laissé de commentaire.Eugenia M.
The customer service was outstanding.FREDERICK A.
Le client n'a pas laissé de commentaire.art G.
Le client n'a pas laissé de commentaire.JUSTIN G.
Le client n'a pas laissé de commentaire.Natasha I.
Le client n'a pas laissé de commentaire.chasity w. | Premières impressions
Le client n'a pas laissé de commentaire.larry B.
Truck was make noise I will not be backDAMIEN K.
The trailer leaked and some of my stuff got wet. Also, I got charged a full additional day because I needed to extend my drop off for 2 hrs past my original 7 pm return time (still returned same day and still after hours).Josh H.
The service was great and the team was very friendly. I will use this location in the future.Sequence G.
Le client n'a pas laissé de commentaire.LaShun G. | Premières impressions
She was awesomeRICHARD R.
Le client n'a pas laissé de commentaire.TNEICIA J. | Premières impressions
Le client n'a pas laissé de commentaire.TNEICIA J.
Le client n'a pas laissé de commentaire.Ricko T. | Premières impressions
Le client n'a pas laissé de commentaire.Lori J. | Premières impressions
Everything was great and quick . I would use y'all againJESSIE M.
Le client n'a pas laissé de commentaire.Marquay W. | Premières impressions
Very smooth process with using the phone.Alesia D.
Le client n'a pas laissé de commentaire.FRANK H.
Love this U-Haul only U-Haul I will use from now on and the staff is amazing!!!Breanna S. | Expérience générale
The two people working were very friendly and helpful. The store was clean and it was a great experience overallStacey P.
Le client n'a pas laissé de commentaire.elizabeth k. | Premières impressions
The manager when I got there was super helpful and super cool and I just wanted to say thanksCalandra C. | Premières impressions
Le client n'a pas laissé de commentaire.NORA H.
Le client n'a pas laissé de commentaire.HENDERSON B.
Le client n'a pas laissé de commentaire.WILLIAM H.
I feel you all are doing a excellent job that why my wife and me use you all we use u haul to move from Minnesota to Louisiana you have always given me great service because I have been dealing with u haul for years keep on keeping on great work congratulations 👌👍RONNIE J.
Le client n'a pas laissé de commentaire.Donald J. | Premières impressions
My experience was excellent.KIMBERLY D.
Wrong mileage entered on contract. Truck had just been driven from Odessa Tx to this location in Shreveport. 169 miles was entered. It's 638 miles from Odessa to Shreveport. They attempted to pass those miles on to me. Shreveport to Ruston. 75 miles. I may not ever use Uhaul again.KATHERYN O.
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.MARANDA V.
Excellent, consideret, thoroughEDGAR R.
Le client n'a pas laissé de commentaire.Christopher L. | Online Move In
Le client n'a pas laissé de commentaire.MARANDA V.
Le client n'a pas laissé de commentaire.DION D.
Tires were badly worn on one side, surge brakes were not operationalJEFFERY G.
I was overcharged from what I was quoted. I will say the gentleman working was very pleasant to deal withWILLIAM B.
Nothing. Everything was perfect. Excellent service à la clientèle.Garett K.
Le client n'a pas laissé de commentaire.VICKY S.
Le client n'a pas laissé de commentaire.Charles K. | Expérience générale
Great.Pandra P. | Premières impressions
I apologize for not remembering her name, howe've I'm sure ur records will reflect whom I'm speaking of; Her customer service skills are excellent. I've been there 3 times in the past 2 weeks and I was highly impressed. Thx for having her a part of ur Uhaul Team. My experience was most rewarding! Keep up the Great Work!!!KIRBY W.
Terrible experience they overcharged my mileage. We only drove 12 miles and it say we drove 68 they are scammersCARMALISA J.
Professional service. Quick, accurate, and percise.EDGAR R.
Le client n'a pas laissé de commentaire.Steve L.
Le service à la clientèle était génial. They answered all my questions.RODERICK B.
Le client n'a pas laissé de commentaire.Cartrena R. | Expérience générale
While I took the time to examine the van on the lot I only noted dings in the van exterior. As soon as I pulled off the lot I got a warning of low tire pressure - please advise customers to inspect all cabin warnings once the vehicle engine is started.LEWIS Z.
Manager was friendly and very helpfulROBERTO A.
Le client n'a pas laissé de commentaire.TIESSE L.
Friendly staff and very helpfulArthur M. | Premières impressions
Best Uhaul experience I've ever had. The agent was friendly and helpful with checkout information.Kristie J.
Le client n'a pas laissé de commentaire.LARRY G.
Renting a uhaul truck was the worst mistake I ever did. I should have went with a moving company that provided a truck. I ended up paying for a truck and 2 days of a moving crew because the truck I got was a lemon and had to wait 6 hours for a technician to arrive and he did nit fix the truck. I ended up having to pay $1500 for help and $150 for the extra day!! Never will I use them againCOURTNEY A.
Quick, efficient, and good equipment.Edgar R.
Le client n'a pas laissé de commentaire.danielle b. | Premières impressions
Le client n'a pas laissé de commentaire.James B.
The staff was helpful and friendly at 222 Lake Street, Shreveport, LALASHUNDA M. | Expérience générale
Le client n'a pas laissé de commentaire.JOSIAH H.
Le client n'a pas laissé de commentaire.DEMARCUS H.
Le client n'a pas laissé de commentaire.DEMARCUS H. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey L.
Le client n'a pas laissé de commentaire.ELANA S.
Le client n'a pas laissé de commentaire.Cartrena R. | Premières impressions
Le client n'a pas laissé de commentaire.RASTEEN W.
Holley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with herVeLynn T. | Expérience générale
Didn't have the equipment I requestedBILLY J.
Thomas was excellent. He provided excellent customer service. He knew the answer to every question I had and was quick to get us going. We saw him doing jobs from checking in to cleaning trucks. He is definitely an asset to your company. Thank you Thomas!!COLBY R.
Le client n'a pas laissé de commentaire.Jacqueline L. | Expérience générale
Le client n'a pas laissé de commentaire.Yulonda R. | Premières impressions
Le client n'a pas laissé de commentaire.DANETTE W. | Expérience générale
Le client n'a pas laissé de commentaire.signora r. | Expérience générale
Le client n'a pas laissé de commentaire.Katy C. | Premières impressions
Everyone very nice and facility well kept.DANY M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES F. | Expérience générale
Le client n'a pas laissé de commentaire.gloria t. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca S. | Premières impressions
The lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raiseVeLynn T. | Premières impressions
Ms Eva is great!!Erica C. | Expérience générale
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Paige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she'll look into it. I was overcharged at least $280, even after one location gave me a small creditSandra T. | Expérience générale
Le client n'a pas laissé de commentaire.Christina T. | Expérience générale
Customer service was very good and I will recommend it to my friends and family.mamie r. | Premières impressions
Super friendly and they always go above and beyond! 5 stars!!Courtney N. | Premières impressions
If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.Lee S. | Premières impressions
The process was easy. I enjoy the extra security methods involved.DaNecia G. | Premières impressions
CSR was very hel[fulLee S. | Online Move In
Le client n'a pas laissé de commentaire.Timothy M. | Premières impressions
Ms.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.Kayleigh H. | Expérience générale
Le client n'a pas laissé de commentaire.Kenya S. | Expérience générale
They are real nice to me they took a time with me and I appreciate thatjerry p. | Premières impressions
I enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.Elise C. | Expérience générale
It's always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it's always a good experience using the downtown location.Willie T. | Online Move In
The Manager Eva was wonderful. She did all she could to help me.Lana W. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda L. | Expérience générale
Very helpful and did a day at assisting me with any and all my questions.Jennae M. | Online Move In
Le client n'a pas laissé de commentaire.Michelle C. | Premières impressions
Thank you !Camllia M. | Expérience générale
Le client n'a pas laissé de commentaire.Latoia s. | Premières impressions
Le client n'a pas laissé de commentaire.david n. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph L. | Online Move In
Le client n'a pas laissé de commentaire.Jackie B. | Premières impressions
Le client n'a pas laissé de commentaire.DANY M. | Premières impressions
Le client n'a pas laissé de commentaire.Cathy L. | Expérience générale
Le client n'a pas laissé de commentaire.Truman Z. | Premières impressions
Le client n'a pas laissé de commentaire.Latonya W. | Expérience générale
I love the lakes st location because the staff is always nice and accomadatingAshley A. | Premières impressions
It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.Yolanda W. | Premières impressions
Very friendly and informative staff.Erick T. | Premières impressions
The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!Christina A. | Premières impressions
Le client n'a pas laissé de commentaire.everett s. | Expérience générale
Employees and Management was very helpful will definitely use this location again if needed.Crystal J. | Expérience générale
Le client n'a pas laissé de commentaire.Lakedria F. | Expérience générale
I was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.Ollie G. | Expérience générale
Le client n'a pas laissé de commentaire.Gwendolyn F. | Expérience générale
Le client n'a pas laissé de commentaire.david z. | Expérience générale
What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.Venecia C. | Premières impressions
Le client n'a pas laissé de commentaire.sharon s. | Premières impressions
Le client n'a pas laissé de commentaire.Janice H. | Expérience générale
Le client n'a pas laissé de commentaire.CLARENCE B. | Premières impressions
Everyone was friendly and the store and storage was clean.Cheryl J. | Expérience générale
Le client n'a pas laissé de commentaire.Brendon L. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline L. | Premières impressions
Aaron IS THE BEST!!!! Make him President!!tiffany r. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine M. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa D. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa D. | Premières impressions
They are the nicest people I've came across in years.Thomas L. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN L. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA J. | Expérience générale
Merci.Julie K. | Premières impressions
GREAT JOB UHAUL TEAM!!!!!EMMA B. | Expérience générale
I have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place againParounder F. | Premières impressions
The truck I received wasn't clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.DJ j. | Premières impressions
The online check in and truck pickup is great. Clean truck easy porthole to navigate.Vance J. | Premières impressions
I will be use U-haul againMelanie G. | Expérience générale
Fantastic groupLeonard C. | Expérience générale
Great staff and an awesome facilityWilliam W. | Premières impressions
It was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.Benny S. | Premières impressions
The staff was awesome. I would highly recommend this facility.THOMAS D. | Expérience générale
MerciNICOLE G. | Expérience générale
Very helpful and courteous staff each time I went to the facility.Ursulynn H. | Expérience générale
To whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. JeJennifer W. | Expérience générale
The staff was very helpful and very accommodatingLinda I. | Expérience générale
I just love courtney and how she treats here customersJennifer M. | Expérience générale
Very helpful great Customer Servicetiyikie m. | Premières impressions
This location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.Chris F. | Premières impressions
Staff was very helpful and customer service agent that made my reservation was awesomeShandreka S. | Expérience générale
The service was average.larry b. | Premières impressions
It was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.Dorothy D. | Expérience générale
Very knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!Karen F. | Premières impressions
I would definitely recommend this facility to anyone I would definitely use this facility againmonique w. | Expérience générale
Awesome locationLaJavia A. | Premières impressions
Everything was taking care of very friendlypauline s. | Premières impressions
Aucunorlando j. | Expérience générale
Brenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommendTaylor M. | Premières impressions
super nice guy......eager to help. very thorough. it was a pleasant experience.crystal l. | Premières impressions
Amazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.Renata D. | Premières impressions
Very friendly and helpful!Patricia D. | Expérience générale
The lady that took care of us was great!! Very patient, understanding and very helpful!!Patricia D. | Premières impressions
Courtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!Teresa D. | Premières impressions
Keep up the good workorlando j. | Premières impressions
MerciMeshell B. | Premières impressions