Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

628 évaluations

222 Lake St   Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

(318) 963-8789

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(318) 963-8789

222 Lake St
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was perfect, nice and clean new equipment.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos H. 
Évaluation :
5

Efficient out and check-in. They know their business.

Edgar R. 
Évaluation :
5

Only negative was truck smelled like cigarette smoke and weed.

Kenneth N. 
Évaluation :
5

Very prompt and well stocked!

Amy K. 
Évaluation :
5

well all i see is keep doing what you are allready doing.thats offering great coustomer service.

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Truman Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEJA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antron P. 
Évaluation :
4

Update computers or software

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya W.  |  Expérience générale 
Évaluation :
5

I love the lakes st location because the staff is always nice and accomadating

Ashley A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

The weather was bad, so they really could not clean the vehicle, but they annotated it so we didnt have a problem turning it in.

Clinton F. 
Évaluation :
5

I sent my husband to pick up the Uhaul after I had made the reservations online. When he got to the location (after it being switched 4 times). The lady didn't go by my reservation and just added what she wanted. My reservation was for 6 something and my husband ended up paying 750 something dollars. When I questioned it on the phone she said it was a “100 $deposit that would be refunded once the uhaul was returned”. There was no such deposit listed on the paperwork my husband returned with and I have received no such deposit since returning the Uhaul. If I didn't have to move in such urgency I would have canceled my truck just based on this lady.

BILLY M. 
Évaluation :
5

The service was excellent I love it

JERRY L. 
Évaluation :
5

I was charged 10 $for a dolly to move my refrigerator that was not given to me...but when I used the dolly that was on the truck, they charged me an additional 7 $on top of that????

LOUIS H. 
Évaluation :
4

It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.

Yolanda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA E. 
Évaluation :
5

Thank you eve

Belinda L. 
Évaluation :
5

The customer service was fantastic. The vehicle while clean but could use a little TLC in the maintenance department. Again, I can't think the customer service enough for being so kind and helpful on the day. Finally, I did not have a physical copy of my license but have a digital one that is state approved. I know that y'all cannot take those at this time, but I would consider reevaluating that policy.

CHRISTINA S. 
Évaluation :
4

Excellent service by staff, was a little annoying having to walk across a busy road to get the truck, would of been nicer if it was ready to pickup at the office but everything else was great!

JASON G. 
Évaluation :
5

The customer service was the best I have had at a Uhaul.

SARAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Acayla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shemeaka K. 
Évaluation :
5

Very friendly and informative staff.

Erick T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!

Christina A.  |  Premières impressions 
Évaluation :
5

No improvements needed. The staff are amazing, helpful and very patient. Merci.

ROBIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everett s.  |  Expérience générale 
Évaluation :
5

Extremely helpful and professional one of the best experiences I have ever had, the staff was excellent. Please thank them for the great service.

DEMARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalisa P. 
Évaluation :
5

Employees and Management was very helpful will definitely use this location again if needed.

Crystal J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakedria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA G. 
Évaluation :
5

Aaron is awesome! He was very thorough and concise with instructions on how to receive and return the uhaul truck. He's a great asset to the company!!

CARMEN W. 
Évaluation :
5

I was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.

Ollie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porsche B. 
Évaluation :
5

Courtney is awesome!

CASEY A. 
Évaluation :
5

Nothing, Ms.Miles was very helpful and patient with me.

OMEGA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKI H. 
Évaluation :
5

Everything was great and was what I expected. Merci!

eric F. 
Évaluation :
5

Courtney at this location was awesome! She was extremely professional and accommodating! I will be using this location for my moving and storage needs in the future.

Christina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn F.  |  Expérience générale 
Évaluation :
5

Courtney was very nice!!!

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

They were polite and made the process pdetty simple. Only. Issue so to soeak was when i couldnt gst the vehicle on the scheduled day ans called to let know. They seemed a little irritated with the situation but nothing just over the top. I will use again

Caroline I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal T. 
Évaluation :
5

Very respectful sales representative helped me

Terri R. 
Évaluation :
5

The return took longer than the rental.

GEORGE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david z.  |  Expérience générale 
Évaluation :
5

We have not rented a U-haul in 20+ years. Overall, it was an easy and pleasant experience. The 10' truck was clean and well equipped. The staff at the Shreveport location we rented from on Lake St. were helpful and friendly.

SCOTT K H. 
Évaluation :
2

What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.

Venecia C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Venecia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Takelia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
2

We waited inside the store for 20 minutes are the salesman we looked around looks around for him and caught him in the back actually we can smell the marijuana when he was demanded us to get off the property when I mentioned I could smell the marijuana so us being there trying to find him made us late turn it in and we got charged an extra day the UPS man was sitting in there product 10 minutes over there and he said this is ridiculous and got up and left so contacted the manager and was complaining to her and she said how dare you talk about my employee like that I told her I said I feel like that I don't have to pay for one day because I was constantly having to look for him said no ma'am you got paid for 2 days regardless so please respond to this email Sarah Yocum staggs'

SARA S. 
Évaluation :
5

Everything went very smoothly

Richard M. 
Évaluation :
1

Backed the trailer into my Jeep while disconnecting the it and left damage. He just said sorry, told me to have a great evening and started to walk away.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodi Z. 
Évaluation :
4

Everyone was friendly and the store and storage was clean.

Cheryl J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yosher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brendon L.  |  Expérience générale 
Évaluation :
4

The only thing , and I should have confirmed this before I left, was to check if they actually had my correct email address so they could email me the receipt. The man asked if email was fine, I said yes but he never confirmed my address, and apparently after not finding one in my records he just sent it to a another account. Also, the truck and trailer were on separate reservations, and only the truck got checked in. Luckily, I noticed this on my account and called the next day and the lady that answered was very polite and helpful and sent me two receipts, one for the truck and one for the trailer.

Berri P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny J. 
Évaluation :
2

We could NOT get hold of Customer Service. Stayed on hold for a total of over an hour on 2 different calls. Tried going to uhaul.com/help as recording suggested- that site did not recognize our reservation. This was all happening during the 10 hours we had truck. We even paid for the extra protection on truck! The truck kept making a beeping noise - we were trying to report it, but no customer service. We tried the number posted in the truck as well as number on paperwork. Nothing... We told the store rep when we returned the Truck- he just shook his head and said “yeah I hear that a lot”. The customer in line behind us said she couldn't get thru either. The beeping noise was annoying. I would appreciate a representative call me from UHaul at 405-315-7500.

Gary S. 
Évaluation :
5

Everyone and everything was awesome!

Cheryl J. 
Évaluation :
5

Everything was great, and the trailer pulled excellent. Merci

WARREN J. 
Évaluation :
5

Hire people like the guy that took care of me! He was friendly and helpful, a wonderful ambassador for UHaul's brand!

BARRY H. 
Évaluation :
5

All the associates were great. Best experience I have had with a UHAUL

Yolanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY D. 
Évaluation :
5

Staff very polite and friendly.

LOUIS M. 
Évaluation :
5

Nothing I have used this location when ever I need to haul anything I am a DJ so anytime I have something to do out of town this is Facility I use they are great

Wayne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE J. 
Évaluation :
5

Treat them like you did me....

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie C. 
Évaluation :
1

Location and employees were nice but the truck was a death trap. Steering was out in this truck and I nearly wrecked and lost control.

Ashley W. 
Évaluation :
5

Excellent

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline L.  |  Premières impressions 
Évaluation :
5

Everyone was great and made it super simple to pick up and drop off my cargo trailer! Thank you guys so much for taking good care of us!!!

Bryan S. 
Évaluation :
5

The staff checked in the truck with a smile, and I was quickly on my way.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick R. 
Évaluation :
5

Aaron IS THE BEST!!!! Make him President!!

tiffany r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Courtney did a fantastic job getting me on my way with my truck quickly in the morning. Akem was also very helpful when I returned the equipment later that evening. I will definitely be back for storage at this location and make sure to let everyone know about the great service that Courtney and her team provide.

Kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
5

We got great customer service from your employees, very nice and informative

Sonya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Y. 
Évaluation :
4

Everything was great

Timothy K. 
Évaluation :
5

I love this location she is the best I have seen that works for uhaul great service

Wayne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny L. 
Évaluation :
4

Na

VICTORIA W. 
Évaluation :
5

Very helpful and friendly staff at the Lake Street location! Will use them again.

Ted L. 
Évaluation :
5

Everything was great. Nothing too improve.

Samantha S. 
Évaluation :
5

Nothing. Courtney was awesome and took great care of us

CHRISOPHER K. 
Évaluation :
5

Great customer service skills

Shawnell C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
4

Due to road construction it was extremely difficult to reach drop off location. Having alternatives would be a great idea

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Premières impressions 
Évaluation :
5

THIS LOCATION WAS GREAT!!

ACIE BERLIN W. 
Évaluation :
5

Please keep Kristi Martin on the front desk. She went way above what one would expect at a large chains employee. If she had worked for me in my office she would be making bonuses often.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D.  |  Premières impressions 
Évaluation :
5

They are the nicest people I've came across in years.

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA J.  |  Expérience générale 
Évaluation :
5

Merci.

Julie K.  |  Premières impressions 
Évaluation :
5

GREAT JOB UHAUL TEAM!!!!!

EMMA B.  |  Expérience générale 
Évaluation :
1

I have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again

Parounder F.  |  Premières impressions 
Évaluation :
1

The truck I received wasn't clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.

DJ j.  |  Premières impressions 
Évaluation :
5

The online check in and truck pickup is great. Clean truck easy porthole to navigate.

Vance J.  |  Premières impressions 
Évaluation :
5

I will be use U-haul again

Melanie G.  |  Expérience générale 
Évaluation :
5

Fantastic group

Leonard C.  |  Expérience générale 
Évaluation :
5

Great staff and an awesome facility

William W.  |  Premières impressions 
Évaluation :
5

It was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.

Benny S.  |  Premières impressions 
Évaluation :
5

The staff was awesome. I would highly recommend this facility.

THOMAS D.  |  Expérience générale 
Évaluation :
5

Merci

NICOLE G.  |  Expérience générale 
Évaluation :
5

Very helpful and courteous staff each time I went to the facility.

Ursulynn H.  |  Expérience générale 
Évaluation :
2

To whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. Je

Jennifer W.  |  Expérience générale 
Évaluation :
4

The staff was very helpful and very accommodating

Linda I.  |  Expérience générale 
Évaluation :
5

I just love courtney and how she treats here customers

Jennifer M.  |  Expérience générale 
Évaluation :
5

Very helpful great Customer Service

tiyikie m.  |  Premières impressions 
Évaluation :
5

This location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.

Chris F.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and customer service agent that made my reservation was awesome

Shandreka S.  |  Expérience générale 
Évaluation :
3

The service was average.

larry b.  |  Premières impressions 
Évaluation :
5

It was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.

Dorothy D.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!

Karen F.  |  Premières impressions 
Évaluation :
5

I would definitely recommend this facility to anyone I would definitely use this facility again

monique w.  |  Expérience générale 
Évaluation :
5

Awesome location

LaJavia A.  |  Premières impressions 
Évaluation :
5

Everything was taking care of very friendly

pauline s.  |  Premières impressions 
Évaluation :
5

Aucun

orlando j.  |  Expérience générale 
Évaluation :
5

Brenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend

Taylor M.  |  Premières impressions 
Évaluation :
5

super nice guy......eager to help. very thorough. it was a pleasant experience.

crystal l.  |  Premières impressions 
Évaluation :
5

Amazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.

Renata D.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful!

Patricia D.  |  Expérience générale 
Évaluation :
5

The lady that took care of us was great!! Very patient, understanding and very helpful!!

Patricia D.  |  Premières impressions 
Évaluation :
5

Courtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!

Teresa D.  |  Premières impressions 
Évaluation :
5

Keep up the good work

orlando j.  |  Premières impressions 
Évaluation :
5

Merci

Meshell B.  |  Premières impressions 
Évaluation :
5

Meet all my needs .

yarnell b.  |  Expérience générale 
Non reviews have been submitted for this location.

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