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JACOB A.Customer Reviews for U-Haul Moving & Storage of Downtown Springfield
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All aspects of the rental were excellent..
lillian W. | Expérience généraleRien
Denise G.No issues or suggestions based on this experience. Friendly staff and very efficient process.
Melvin A.Good job
ALFREDO J.very happy with the service
Heriberto C. | Premières impressionsGreat facility. Very well managed. :)
Heather M. | Expérience généraleExcellent customer service
wilfredo v. | Expérience généraleMerci.
ingrid i. | Premières impressionsGive trucks that don't need work done.
BRANDY G.This facility was always clean and well kept. Staff was always pleasant and helpful. I definitely will recommend this facility
Thura G. | Expérience généraleGreat service.
Janice F.All is good ðŸ‘. Great service and great customer service people.
Edgardo T.The person at the counter was very polite and worked quickly. Excellent service à la clientèle. Renting was quick and easy.
Chaassity W.Great customer service ;)
CHRISTOPHER M.Staff were very professional and helpful. A+ for service.
Nancy R. | Expérience généraleEmployee at time of pick up was very helpful, friendly and knowledgeable.
RUSSELL G.Rented a 5x8 from Westfield Uhaul. Upon inspection of the unit right side wheel bearing was shot. 1-1 1/2 inch play in wheel. Westfield Uhaul told me there was no available trailers in the area. I was headed to Tennessee for a week and was leaving 4 hours after I reserved the pickup. I was told I could either go Hartford CT to pick one up (1 hour away) or rent a 6x12 in Springfield. I opted for the 6x12 which was way to big for my needs. They tried charging the 6x12 price and I had to argue with them I reserved a 5x8 and it was not safe to leave the parking lot with. The 6x12 worked but killed my fuel economy and the brakes on the trailer did not work. I'm not pleased and would refrain from referring others or renting again from Uhaul. If I had no mechanical knowledge about trailers, I would be stuck someplace on the side of the road or worse in an accident because someone didn't do their job. When I spoke to the manager in Westfield, he shrugged at my concern and said it wasn't their job to inspect wheel bearings.
MARK B.This location was the best Uhaul experience ever! I'm recommending anyone I know there!
jose A.Very good customer service.
KIMBERLY S.Excellent customer service
Wilfredo V.My van rental have some kind of grease on the floor very slippery trying to get things in it...very upset 1st it has happened to me at this location...I'm a uhaul...costumer...and paid in full...
Miguel F.The van was in excellent condition, ran smooth and was like new inside and out. Was an extremely smooth transaction will definitely be returning to this location!!
Josue P.Nothing that I can see
Leonard A.Tyler - email is wrong, called west spfld store and explained this before still not corrected.
TYLER S.The service team here is always great - friendly, prompt, knowledgeable. Our experience here with the rental and our storage rooms as been superb.
Kurt W.I don't ever give 5 stars but great place very clean employee's where helpful
Manuel B. | Premières impressionsEmphasize utilizing the online price to check in. It saves time for customer and staff.
Thomas S.Excellent location and space
Stephen D.I got overcharged more than once on multiple occasions for gas and mileage I never used the manager admitted their system is in accurate and messed up
Miami C.It would help to have the gas tanks topped off. It makes it nearly impossible to fill the tank back up to where it was when you start off w/ only a quarter tank. Plus you have to go to the gas station once to add more gas & then again at the end of the day to attempt to refill the tank to a quarter full while being outside the truck w/ the gauge off. Also the employee did not go over the truck w/ us to point out existing damage prior to us taking it or on the return. Anything could have happened while the truck was sitting in the parking lot prior to us renting.
ROBERT H.Dat the manager at this location has done an incredible job the staff is ready the place is very organized and clean can't say enough this is my first and only choice for rental and storage
Marc C.Everything went excellent. Thank You. Great service. In and out very quick.
RENE L.Keep doing a great job. Thank you guys for being courteous.
ocles S. | Premières impressionsVERY PROFESSIONAL !!!
Ramon N.Dat was helpful both on phone and at facility!
Susan D. | Premières impressionsThe on line check ion process took almost 1/2hour!! way too long
Matthew T.GEM in Springfield! Great team all pros! Tyrese, Dat, Josue all A1. Thank you b
CECIL P.. Good customer service . . Paper work was really fast . Kind attention . Plenty Parking and truck for rental . Friendly welcome . Nice locate it area , easy to go there . If the beginning was awesome to get the truck at the end was more outstanding, gentle , super to inspect and gave it the key back .
Jose M.Going to the Birnie Ave location is a little out of the way for me but the staff is very professional, the equipment clean and in good working order, and the overall experience is great. Keep up the great work.
joseph N.Excellent service.
STEVEN R.3rd time we rented a truck from this location - easy to reserve - quick check-out and easy drop off
Richard G.Nothing--everything was great.
Thomas G.Always very good service and well trained staff.
ANTHONY R.Everything was a breeze! Great experience!
ALYSSA J.Great!
Joseph L.I only rent from this location! It's the most convenient ,and the staff is professional.
Carmen Z.The staff was very pleasant and did a great job hooking up my trailer for me! The whole process was very quick which I really appreciated during a very busy move when there's so much to do and every minute counts.
Andrew R.My transaction was seamless. No changes
Len G.Merci
Lawrence C.Great service very helpful and was able to translate from English to Spanish very helpful
Betsy R. | Premières impressionsGreat experience.
Kevin A.Extremely friendly staff and were very accommodating. We will be back!
Jody Y.I can't think of any suggestions but I would like to mention your employee Dat Was very friendly and helpful.
Stephen R.Service the vehicles front end. Bad alignment, loose front end components, pulls right.
Stephen R.Service is great at this location
Percy B.Dat is always very professional and friendly its a pleasure working with him at Springfield ma Bernie ave store
LOUIS F.Don't allow your website to let people reserve vehicles at locations that don't have them. I had my pickup location moved twice, and the impact it had on my day ended up leading me to return the truck late, which cost me for another rental period.
Zachary R.La persona muy atenta y servicial
VIONETTE C.The process was smooth and easy
Justin B.Josue was excellent.
PATRICK M.The Information was clear and the place was clean and customer service were polite
Matilde O. | Online Move InDat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.
anthony p. | Premières impressionsJosue was helpful and attentive. This experience was better than we expected! Many thanks!
Mary N. | Premières impressionsI was so happy to have him
TONYA H. | Premières impressionsDat was friendly and helpful
clean slate c. | Premières impressionsGreat tools (including boxes & labels) for packing & moving.
Mary H. | Premières impressionsGreat Customer Service
DJuanria j. | Premières impressions