Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

Évaluation :

5

Uhaul rep was quick friendly and helpful Was ready to go withing minutes!

Évaluation :

5

Jose and staff members are awesome and professional.

Évaluation :

5

Kudos to Josue at U-Haul on Birnie Ave. He was very professional, friendly and explained everything to me!! I would definitely recommend this location.

Évaluation :

5

Excellent customer service thank you.

Évaluation :

5

Por el momento no veo nada que pueda quejarme

Évaluation :

5

Keep the well trained very pleasant people person's that you have running this location, And your business will repeat and grow.

Évaluation :

1

Pickup of trailer was great. The representative working Saturday 5/17 at 9am was courteous, friendly and supportive. On return on 5/18 at 2pm the only employee visible was at the return lane, but he had zero interest in helping or supporting the return of the trailer. No other customer was I line. When I asked for help he stated it was not his job to help customers with disconnecting the trailer nor to check it in. The positive experience during the pickup was totally overshadowed by the experience on return. Unfortunate!

Évaluation :

4

Bathrooms were not clean at all. Represenatives were very good. Especially Al!

Évaluation :

5

Excellent person and people to do business with. Merci!

Évaluation :

5

Only issue was my reservation got moved to another location. But guys there were good also.

Évaluation :

3

It was fine ...

Évaluation :

5

My experience was amazing the manager Jose and Josh were knowledgeable and professional

Évaluation :

5

Coffee and donuts

Évaluation :

5

Keep up the standard.

Évaluation :

3

They should not be changing customers reservations without their consent. I chose an online option to drop off at a different location and young man changed my reservation to drop off at same location without my consent. Late when I noticed it thru my email. I called customer care and they did not help me either. They said it was too late I could not change due to already taking truck. Not acceptable. Highly upset I had to put extra mileage just to bring it back to same location when I wanted to drop it off closer to where I was moving. Not a happy camper.

Évaluation :

5

Thank you. The process was helpful and friendly. Final checkout did not provide a written copy of sale.

Évaluation :

5

Well first things first hats off to the manager there what an outstanding human being wow is all I can say as professionalism is second to none !!!! I had a bad encounter a few years ago at this location due to poor management but I tell you what they sure as hell correct that issue I will only rent at the location in Springfield berney avenue Massachusetts thank you guys I really appreciate it see you soon?!

Évaluation :

5

Attendant at drop off was excellent. In and out.

Évaluation :

1

Bad experience on the uhaul on Bernie Ave Springfield Massachusetts. Not very helpful. Need to empty storage spoke to manager told him I need to rent a truck to empty my storage and he made the paperwork I paid for the truck for then he can tell me by the way elevator is broken. Smh Prices very depending on who's on the counter.

Évaluation :

5

Only note to add is the trailer rented does not have a crank handle to raise/lower tongue to add to the hitch. Attaching and removing by manual labor, which when trailer is loaded is quite heavy.

Évaluation :

5

Todo fue un 100/100 excellent gracias

Évaluation :

5

Thank you Jose and staff for great help

Évaluation :

1

Worker was rude at front desk. Claimed I left vehicle filled with rocks and dirt. Claimed he has pictures but didn't provide them. Property camera seen me sweep out truck upon arrival. Said I had to contact management in order to get reimbursed in which I did and was successful. Management understands customer service. Front desk employees don't.

Évaluation :

5

Fecha de mudanza 02/28/2025

Évaluation :

5

this location is always prepared, with clean and well-maintained equipment. great advice too. truly an A+ operation.

Évaluation :

4

time to return who ever there very unprofessional rude.

Évaluation :

5

Brandon was extremely helpful

Évaluation :

5

El personal amable y atento

Évaluation :

4

Nothing really just keep being friendly

Évaluation :

5

Merci.

Évaluation :

5

Everything was excellent and very professional service

Évaluation :

5

I previously had a storage unit at this location and had a great experience, so I decided to come back for my current needs. The employees here are beyond excellent-always helpful and professional. The facility is consistently clean, pest-free, and well-maintained, with convenient hours and functioning units. I would highly recommend this location to anyone.

Évaluation :

5

The staff I encountered were very competent, friendly, and gave excellent customer service! Couldn't speak more highly of them!

Évaluation :

5

The truck was dirty

Évaluation :

5

The back door was hard to slide up and down, but otherwise good condition.

Évaluation :

5

Good service great manager.

Évaluation :

4

I was happy to a point when I found out I had to buy a 1/78 ball set up so I could pick up my trailer I was buying. And u-haul does not supply these any more.

Évaluation :

5

Great service all the time

Évaluation :

5

None everything is well set

Évaluation :

5

The manager at this U-Haul is fantastic the employees are awesome the facility itself is very clean organized no pest at all everything functions very good if I would have to get another storage again I'll get it here

Évaluation :

5

I was very impressed with the general manager and he's attention to detail for my rental. I will use this Uhaul location again and highly recommend it to my family and friends!

Évaluation :

5

TRABAJAN BIEN. EL SERVICIO ES EXCELENTE. ESTOY BIEN AGRADECIDO DE UHAUL. LOS #1.

Évaluation :

1

I stored my belongings after moving out of my 1 bedroom apartment in a small storage for a few months and when it was finally time to go my bed and most of my clothes were covered in bed bugs. When I contacted a supervisor about it they said there was nothing they can do about it. I lost pretty much everything to the infestation only able to recover important paper work

Évaluation :

5

The site personnel were pleasant, informative and efficient, plus quick.

Évaluation :

5

Everything is perfect.

Évaluation :

5

The equipment was very clean however the truck lacked good performance. Although this had nothing to do with the Springfield location, we had reserve the truck in Wesfield and then they told us they did not have one there. They said we could pick it up in West Springfield. We were an hour late from our original reservation time and West Springfield did not have a truck for us either. They said the person didn't bring it back. We feel the folks should've reached out to us to let us know that in advance when they knew the truck was not being returned. Hence we wound up in Springfield. although everything worked out fine in the end, it was not a great start to our day or our experience with U-Haul.

Évaluation :

5

Sorry I couldn't stay longer but if I ever need a storage your the one

Évaluation :

5

The excelent service. All employees. Very satisfied.

Évaluation :

5

Muy buena atencion y amabilidada

Évaluation :

5

The staff were helpful and very nice at this location and I will do all my business with them in the future.

Évaluation :

5

Nothing, I am fully satisfied with the service

Évaluation :

5

I don't have much to say

Évaluation :

5

I think theres a defect with the truck I used it was beeping all the time annoying all the route never stopped

Évaluation :

4

Make the mobile app and contact have the same information for example pick up and drop off was different from my reservation upon checking out.

Évaluation :

5

Pleasure to work with. Easy to book all done on line.

Évaluation :

5

The service and location was excellent

Évaluation :

5

Excellent experience in every respect, especially at the pick up location, very accommodating.

Évaluation :

5

none

Évaluation :

3

The sales rep was very nice, but knew little about the products.

Évaluation :

3

Bad tires, especially the left rear, meant I couldn't exceed 50 miles per hour the entire trip to Kentucky I didn't discover the problem until I stopped to balance the load because the trailer simply wouldn't pull straight at speeds over 47 mph. The left rear tire was absolutely bald, but still holding air when dropped off in Kentucky. I'll never get the additional eight ours of my life back, however.

Évaluation :

5

Thank you for everything

Évaluation :

5

Excellent service

Évaluation :

3

facility itself was great, but the area/ streets are congested and can be challenging to navigate. Close to major highway & convenient

Évaluation :

1

You need to honor the reservations that are made. I got an automated notification on a Sunday evening (with Monday being a holiday) that my pickup time was changed from Tues 7AM to Tues 4PM. I could not get ahold of anyone on Sunday or Monday. On Tues, the U-Haul rep that I did talk to could not have cared less about the situation. I lost significant time and money due to the unavailability of the truck. Advice for anyone reading this: go with Penske.

Évaluation :

5

Very easy to rent equipment using web site.

Évaluation :

1

We went back after a month to realize that mice had completely taken over our unit. There was mice poop in and on everything we had. Everything (including our beds) smelled like urine because the mice had urinated on our things. The amount of mice poop was absolutely ridiculous! The poop completely covered the floor of our unit to the point where we had to empty out the unit and ask the office for a broom to sweep it it out. We were so disgusted that we decided to empty the unit a couple of days later and had to dispose of a lot of our things because it was laced in urine or soiled in poop.

Évaluation :

5

Only U-Haul I will go to where I live

Évaluation :

5

Clean, good price on storage and size, well lit, great staff, will rent back in future. Thanks

Évaluation :

5

From registering to stay to finally moving out ,the process was smooth and easy.The staff was well trained and I must say,everything was smooth as butter.

Évaluation :

5

Buen servicio y buenas instalaciones las borvere a usar pronto

Évaluation :

5

Very nice & professional staff!

Évaluation :

5

I love the facility and the staff. The staff are always very helpful and friendly and knowledgeable. The location and facility are always clean and well maintained. I will definitely send all my friends and family to use this facility.

Évaluation :

5

The staff was cordial and courteous. The common areas were very clean and well maintained.

Évaluation :

5

The U-Haul representative who helped me was very kind, and courteous, and professional made my experience very pleasant, and easy.

Évaluation :

5

Excellent

Évaluation :

5

Dat and Tyrese and Patrickand many other staff I had encountered over past years ah e been utterly professional and helpful.

Évaluation :

5

Thank you for helping us it was nice service 🙏🙏

Évaluation :

5

Actually a very smooth process...

Évaluation :

5

Very happy with the customer service and knowledge here at this facility.

Évaluation :

5

Thanks to Tyrese at Birney Ave in Springfield ma for such a good customer service

Évaluation :

5

The staff was extremely helpful and pleasant. I rented the unit to store my kid's dorm stuff over summer break. Would definitely recommend the facility.

Évaluation :

5

Uhaul compani good excelente staff the Best

Évaluation :

5

If never needed I will definitely use again

Évaluation :

4

I did experience one of the break ins, and matter was resolved swiftly and did not have any loss!

Évaluation :

5

Adel fue una empleada con mucha educación y preparación para atender a una persona, tube una buena información y responsabilidad para la atención al cliente fue excelente

Évaluation :

5

The young man that cleans the place does a fantastic job. Looks great and smells nice. The guys that work the main desk are like talking to family by being very honest and helpful. What a wonderful world we would have if all companies had an outstanding crew and caring crew like these men. Well done, gentlemen.

Évaluation :

5

The experience was wonderful! The staff member assisting me was friendly, personable, and professional. I am glad we used this facility.

Évaluation :

5

Great staff always very helpful and friendly. Perfect location and storage facility very clean and well lit. Thank you for the service

Évaluation :

5

Great customer service..

Évaluation :

5

I Love that anytime I need a truck or storage, you are always there.

Évaluation :

5

Excellent customer service. Storage unit c k Ean and spacious. Thank yiu

Évaluation :

5

Gracias todos muy amables

Évaluation :

5

Your manager and staff was very helpful and accommodating! Merci encore.

Évaluation :

1

Ahy roban y después los dueños no se asen responsable por lo que te robaron no es bueno ese lugar NO LO RECOMIENDO 😡😡

Évaluation :

5

Very clean, staff is very accommodating and friendly. Temp is good, humidity is low. I stored delicate items that were safe and secure. I would use again.

Évaluation :

4

The staff thought I dealt with to make my reservations and to come in and pay for my unit and my truck were absolutely fantastic and very very helpful very nice place I would recommend it to my friends and family

Évaluation :

3

1. Didn't like that there is proration when leaving the unit early. 2. Not a fan of the flooring. Makes it more difficult to move items in and out of the storage facility in a much easier and speedier process. Other than that, everything else was satisfactory.

Évaluation :

5

Gracias por su service 🙂👍

Évaluation :

5

Josue was very nice and he explained everything with patience. Thank you to him.

Évaluation :

1

asked for a ground level with easy access since i'm old man and everytime i got sent to a location the unit wasn't where they promised so i was basicly lied to and got units up on second and third floors when promised a ground level. not happy with treatment i received at all.

Évaluation :

1

Reserved a 10X10 unit online. When I arrived they stated they did not have the unit available. After spending about an hour going back and forth trying to rent another unit because the associate stated this was his first time processing a rental I was then told the new unit I was given was outside rather than inside as I had originally requested. Then I asked to cancel my new order and he had to call his manager to help him as he didn't know how to do that either. Wasted over an hour through this process and still have no unit. I also have to wait 3 business days to get my money back. I will never recommend or return to this Uhaul as a customer.

Évaluation :

5

Muy bien la tensión me gusto trataron bien

Évaluation :

5

Excellent costumer service

Évaluation :

4

Our service rep Josue was excellent showed us the storage areas took time with us So patient

Évaluation :

4

Associate there was helpful and assisted us with a scheduling problem after a long week on the road

Évaluation :

5

my only concern was at the end . with just paying the month five days prior to moving out . it would have been nice to receive a percentage of the monthly payment back. but other than that my stuff was like i left it thank you .

Évaluation :

5

The gentlemen behind the counter were very helpful and friendly.

Évaluation :

3

I’m still waiting to be reimbursed 😏😏😏

Évaluation :

5

Dta was. Very helpful

Évaluation :

5

Service person at the desk was very nice and personable!

Évaluation :

5

I love it and will recommend to friends and family in the future your workers are so friendly and nice and i really appreciate then thank you

Évaluation :

5

The guy that was there yesterday is the coolest! Always giving a warm welcome and there to help out with whatever you need! Thanks!!! :)

Évaluation :

5

Excellent customer service; attentive, efficient, and on point. I was in and out in less than 15 minutes.

Évaluation :

5

I recommend my brother johnny Rivera

Évaluation :

5

All aspects of the rental were excellent..

Évaluation :

5

very happy with the service

Évaluation :

5

Great facility. Very well managed. :)

Évaluation :

5

Excellent customer service

Évaluation :

5

Merci.

Évaluation :

5

This facility was always clean and well kept. Staff was always pleasant and helpful. I definitely will recommend this facility

Évaluation :

5

Staff were very professional and helpful. A+ for service.

Évaluation :

5

I don't ever give 5 stars but great place very clean employee's where helpful

Évaluation :

5

Keep doing a great job. Thank you guys for being courteous.

Évaluation :

5

Great experience at Birnie Ave U-Haul!

Évaluation :

5

Dat was helpful both on phone and at facility!

Évaluation :

5

Muy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Gracias

Évaluation :

5

I would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.

Évaluation :

3

The facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100 % full.

Évaluation :

5

Great service very helpful and was able to translate from English to Spanish very helpful

Évaluation :

5

The staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayed

Évaluation :

5

Muy eficiente

Évaluation :

5

Well operated and very friendly employees

Évaluation :

5

The staff was helpful!

Évaluation :

5

The Information was clear and the place was clean and customer service were polite

Évaluation :

5

Aucun

Évaluation :

5

I was very please with your service.

Évaluation :

4

Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.

Évaluation :

5

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.

Évaluation :

5

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.

Évaluation :

5

Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.

Évaluation :

5

Top notch. Convenient ,secure. I would recommend.

Évaluation :

4

Josue was helpful and attentive. This experience was better than we expected! Many thanks!

Évaluation :

3

Rats were in storage area

Évaluation :

5

Very patient and friendly staff

Évaluation :

4

Wouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.

Évaluation :

3

Everything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruined

Évaluation :

5

Just Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep it

Évaluation :

5

Muy bueno y comodo

Évaluation :

5

The Manager and staff were helpful and amazing . They go above and beyond for you .

Évaluation :

5

El mejor

Évaluation :

5

Amazing thanks

Évaluation :

5

Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!

Évaluation :

2

I was so happy to have him

Évaluation :

5

Dat was friendly and helpful

Évaluation :

3

I didn't like the fact that when I was in my unit organizing my things, the alarm would go off for no reason. It was very annoying. That's why I moved out.

Évaluation :

5

Great tools (including boxes & labels) for packing & moving.

Évaluation :

5

Affordable, clean, multiple options, secure. Only complaint is that the elevator should be deeper.

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

Thanks

Évaluation :

5

Thanks

Évaluation :

5

Excellent service

Évaluation :

5

I would highly recommend this facility! Very clean, well lit and convenient.

Évaluation :

5

The staff at this location are excellent a real pleasure to deal with courteous and professional

Évaluation :

5

Dat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.

Évaluation :

5

The staff were professional and courteous a pleasure to deal with would recommend this facility to anyone

Évaluation :

5

Dat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much 

Évaluation :

5

Thank you for your service

Évaluation :

5

Good service, security, facilities... Good expirience!!! 100 % Satisfactory

Évaluation :

5

Great Customer Service

Évaluation :

5

La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

Évaluation :

5

Excellent Service & Super Friendly

Évaluation :

5

Very helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯

Évaluation :

5

Thanks

Évaluation :

4

none

Évaluation :

4

Very please with the service

Évaluation :

5

Pat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. Merci.