Customer Reviews for U-Haul Moving & Storage of Dublin

9 715 évaluations

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 7 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 7 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Reps are totally rude.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Viet N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Aging equipment. Truck I used had over 185,00 miles and was a little loose on the steering.

Lee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Gary S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHANNI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Longer shifts, perhaps other than that,great!!

salvador G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitesh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Premières impressions 
Évaluation :
1

U-haul sent a letter telling me the rent was going up, but if I came in and paid the old amount before the due date each month, U-haul would charge the old amount. While my husband and I were waiting the assistant manager called U-haul storage internal customer service, who verified that was true. My husband and I went in the end of November, to pay for the month of December early. When she tried to access my account, it would not allow my old payment amount. She called the same U-haul storage business segment and was told that the old price was only extended for as long as the months that were paid. That was not what she was told the month before. She was in the process of trying to find out more information. The manager stepped in and said that there was nothing that could be done. This is while the assistant manager was still on the phone. We explained what had happened and felt that U-haul should support what I was told when I got the letter. He asked, in a snide way, what made me special that I should pay the old amount. He said that he's been there for 10 years. By this time he was yelling. He told the assistant manager to go to the office. I was a v.p. and general manager of 3 bank offices, at the same time and never treated any customer like that, nor would I allow an employee to do so. I used to think U-haul was a reputable company, not anymore. I've moved to a different company. The manager has been there too long. He thinks he's a hammer and everyone else is a nail. How do you resolve anything with a person who doesn't even listen, thinks he has the right to yell and make snide remarks in public. May be he acts like a bully because he has always gotten his way, or because my husband and I are 71?

Sachiko Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

willis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

The Dublin location is exceptional. Friendly and very helpful staff. Clean. Well organized and well stocked with vehicles. Will always come here for my moving needs as long as this staff is here

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enjung L. 
Évaluation :
4

Agent at the counter during pick up was disengaged

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayvan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro A. 
Évaluation :
1

Will never rent a U-Haul from this location again. Worse experience ever. The guy at the front desk told me the truck he was giving me had no gas and if I put gas I'd get a $40 credit. I ended up putting $70 worth of gas just to get to a quarter tank!! The truck has ZERO gas which is super dangerous. As I was finishing up moving and was ready to head to my new home, the trucks battery died and I had to jump start the truck multiple times. I was calling and calling the location that I got the truck from and there was no answer, I called at least 15 times. Not to mention the emergency break didn't even work, it was jammed. This just shows how well they maitanace their trucks and clearly do not care if their customers get stranded with no gas and a dead battery.

Alina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrannie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Easy check in and out. The staff was very helpful. Great experience over all.

Mark P. 
Évaluation :
5

Great service!

Rob D. 
Évaluation :
5

Great service!

Rob D. 
Évaluation :
5

Site was well staged with available vehicles. I had no issue in obtaining a truck for a week. Vehicle was clean, comfortable, less than a year old and well kept. I would use this company and site in the future. Staff was very prompt and helpful. Said hello from across the room when I first entered the building to let me know they were there.

mitchell L. 
Évaluation :
5

Very good customer service, the manager very kind and helping to resolve the issue

rubin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Was inconvenient that we had to drive from Danville to pick up the trailer because there wasn't one at the Danville location but staff was great in Dublin.

Paul R. 
Évaluation :
5

Overall experience renting and returning the rental truck was excellent. Staff at the 6265 Scarlett Crt Dublin CA location were very nice and friendly.

Edgardo P. 
Évaluation :
3

The truck they assigned me had no fuel. Completely empty. I had to wait for them to assigned me another truck. Left from the pick up location late and they have the audacity to charge me for another day. Not honest at all. Very disappointed

ileana M. 
Évaluation :
3

Less staffed, taken long wait even after booking thru app to collect the keys

Dinesh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene D. 
Évaluation :
5

It's so much easier just working we these guys, corporate should take notes.

Lynette G. 
Évaluation :
5

Representative wasn't the friendliest but whatever.

Sara D. 
Évaluation :
5

Greg is the man! Give this guy a raise LOL Along with all the employees that work there. Theyre all great!

SMITH T. 
Évaluation :
5

Greg was awsome! An asset to any Company

RICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Nothing. The technician did an excellent job installing the tow hitch on my 2022 Honda CR-V hybrid in August of this year!

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeonette D. 
Évaluation :
5

Amy was a nice person to work with. She made it a pleasant experience from start to finish.

Mark B. 
Évaluation :
5

Edward's a super nice guy!

Gregory M. 
Évaluation :
5

Aucun

Cornelius J. 
Évaluation :
5

Always helpful and worth the extra gas to get there

Lynette G. 
Évaluation :
5

The team was great to work with on what were arguably some pretty stressful days. They were very helpful and actually helped us solve some problems that we didn't think they could. They set the bar very high for any future storage rental companies.

christina W.  |  Expérience générale 
Évaluation :
2

1- Reservation system: if a unit is not available at the chosen site, the system uses the next location but this is not very clearly displayed. The same happens with the date. Rather than selecting for the user, the user should actively select the new date and location, thus realizing about the change. This was very confusing. 2- Additional items: the system prompts the user to add more things, but even though I declined them, the system showed the price as if I had taken them, thus very misleading. 3- Inspection: I received an email to drop by and get my car inspected, which took 5 min. I could have done this on the day of the pick-up instead of losing time on a prior date. 4- Cancelation: due to #1, I ended up double booking a trailer but only one showed in the system. Either way, there is no option to cancel online. Highly desired! 5- Customer service: due to #1 and 4 l had to cancel one of the bookings and both the chat and phone options had an excessive wait time. 6- Check-in: the staff was very friendly (both in person and on the phone) but both had an excessively long wait time.

Erica L. 
Évaluation :
5

Cab smelled of smoke. Maybe include air fresheners in the cabs? Otherwise, great experience.

Logan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Not sure what you could do to improve, but Greag was very outgoing and very friendly. He made me feel that as a customer I mattered. I've rented many uhaul over the years from that location and he was by far the best I've dealt with. Most were rude and I felt like a burden. He cared about me and the equipment he was renting. Just all around good customer service by him.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Helpful and friendly staff

PETER O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajiv N. 
Évaluation :
5

The people at this location are very helpful. I will continue to use them in the future.

Debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Everything was great checking the trailer out. On the return, I asked a question on some prices of moving blankets and the guy was a grumpy old man. Because of his attitude, I went to Home Depot and got the stuff I needed. It truly would have been easier to buy it at U-Haul but he turned me off with his attitude as if I was putting him out.

Michael C. 
Évaluation :
4

Gentleman that helped wasn't friendly did not explain process. He acted like we were inconveniencing him. Other then that everything was good.

Nicole V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Anthony was very communicative and did a great job on the installation. Thanks for the great service.

Sterling T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin D. 
Évaluation :
5

Very friendly, curious, helpful and I would definitely recommend 10 stars!!!

Chris M.  |  Premières impressions 
Évaluation :
4

Couldn't find drop off box for keys for after hours return.

Shivashish C. 
Évaluation :
5

The equipment was clean and staff was amazing as always . However the steering wheel of the van was very lose. I did tell a staff member and she was very professional and I'm sure will report the problem. Thank you fir your 5 star service.

ana B. 
Évaluation :
5

All employees working at this location on 2022/10/13 were terrific. Everyone was working hard but was super friendly and helpful. The hitch install was done while I waited, and the technician did a good job. Thanks, Dublin UHaul

SHANE P. 
Évaluation :
1

The average time for this hitch instalation was 30 minutes according to the manufacturer as mentioned in the instalation instruction. The rate was 120/h for instalation and when I called uhaul they said 1,6h and 198$ as an estimated time/cost. I said it shouldn't take that long and they said this is just an estimate and they charge you based on whatever time it takes them to install. At the location it took them less than one hour to install it but the store manager still charged me 198$ saying that is a flat rate, which was a lie. And when I refused, he was rude to me. This is not an acceptable way to treat your customers and lies are never a good way to run a business.

Mostafa T. 
Évaluation :
5

My service took much longer than expected, which was definitely frustrating. However, Greg and the woman at the front desk who was helping me (I'm forgetting her name, sorry!!) went above and beyond to compensate for the delay. Thanks for the great customer service!

Madeline H. 
Évaluation :
5

Eduardo Montalvo set me up and was there for the return. Awesome friendly and fast service!

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amit c.  |  Expérience générale 
Évaluation :
1

Nothing, everything I needed was handle right then and there. Excellent service.

JOE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
5

Better location than most.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Excelente Service And Good Location

Alex V. 
Évaluation :
5

Nothing I can think of. The staff was so nice . I was feeling hungry and grumpy and they were so professional. Got me set up and I was happy. TAZ , Edward and the dark haired woman. Thanks for your service Heidi

Heidi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataliya N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madison W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bhupinder G. 
Évaluation :
4

Professional and done within the timeframe stated!!

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tae Hee L. 
Évaluation :
5

great job.

Blair M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

This was a good customer service experience. Everything was efficient and people were very kind through-out. It was an ease and the trailer hitch installed functions well.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher T. 
Évaluation :
5

Very helpful staff! A breeze to get this service done :)

Sara B. 
Évaluation :
5

Very good customer service. Easy to book, pick up and drop off

karen K. 
Évaluation :
5

Very fast and easy to rent and return trailer!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The Store Manager - Edward was great and understands customer service and keeping customers coming back!

Randy W. 
Évaluation :
1

Bill correctly. I was over billed for day usage and fuel charges. Nothing was done even when I showed a picture of the fuel gauge when I picked up the vehicle.

james G. 
Évaluation :
4

The manager Greg provided great customer service as well as all other staff members and answered all my questions and provided me with any assistance needed.

joshua d.  |  Expérience générale 
Évaluation :
5

Very nice people working there

thomas r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph E H.  |  Premières impressions 
Évaluation :
5

The person at pyramid Lake John was for so so helpful. He helped me with the wiring of the trailer and was very very supportive couldn't rate him any higher than 10 plus 10 plus 10

mark g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis F.  |  Expérience générale 
Évaluation :
3

Service and facilities were good. There were a lot of rate hikes without any improvements.

KEVIN T.  |  Expérience générale 
Évaluation :
5

Great Service

sabrina r.  |  Premières impressions 
Évaluation :
5

The young lady at front desk that who took care of the processing information upon our arrival for storage was very friendly and helpful with my questions and needs.

Nader M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth V.  |  Expérience générale 
Évaluation :
5

It'd be nice to have lights in the units

Rick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S.  |  Online Move In 
Évaluation :
2

Vehicle got about 6 miles per gallon. Took 180 dollars in gas to drive round trip to Dublin and back. Did same rental from Dublin round trip and cost was 150 dollars cheaper.

WILLIAM D.  |  Expérience générale 
Évaluation :
5

This particular u-haul store is hands down the best in the area. Friendly, knowledgeable, helpful. Even if if I have to drive 30 miles extra to get here I will. They have my referrals - always. Bravo!

JULIANN C.  |  Premières impressions 
Évaluation :
3

I accidentally overlooked a payment on my last month and I was sent a very harsh email saying that U-Haul “demands payment “immediately and my property was threatened with a lien… This is the first contact I received I would’ve appreciate a kind reminder as my parents were in bad condition in the hospital and i accidentally missed my payment. i payed immediately after receiving the email but it was unnecessarily harsh so i removed all of my property and left

Troy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john s.  |  Premières impressions 
Évaluation :
5

Everything was really smooth! The staff were amazing and very helpful. The only thing I would struggle with is your online system. It is not very user friendly. However, anytime I went to the storage location your staff there made everything easy and were able to take care of my questions and things I could not figure out on your website.

Lauren M.  |  Expérience générale 
Évaluation :
5

Exceptional customer service!

Joshua S.  |  Premières impressions 
Évaluation :
5

It was wonderful to have an uncomplicated move and the customer service was kind & compassionate.

Charity M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C.  |  Expérience générale 
Évaluation :
5

Everyone who I worked with was attentive and provided excellent service.

JEREMY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSTIN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Premières impressions 
Évaluation :
1

I recently purchased a 5x5 unit, which is located inside a building. The website states that I could have access to it until 10pm Mon-Sun. I tried to drop off some expensive items at 8:30pm on my way to catch a flight home for Christmas. When I arrived, the door to the building where my unit is located was locked. The office was closed. The hours posted for the holiday season dont go into effect until tomorrow. I called customer service to see if someone could unlock the building where my unit was located. I was told they would put me on hold but, instead was disconnected. I called back. The second person told me it's the company's policy that indoor units can only be accessed during office hours. That wasn't the product I purchased. The customer service representative told me it sucks but there's nothing I can do about it. I'm Active Military and only in the area for a short while. I only purchased use of this unit for the time I would be home for the holidays and not in the area. I'm now out $100 and forced to leave thousands of dollars of equipment in my vehicle at an airport parking lot instead of being able to utilize the storage unit I purchased. If the access hours are different for various storage units, that needs to be disclosed before purchase. I paid extra to have the peace of mind of using a well known company vs a smaller, local company to avoid such issues. The lack of information about what I actually purchased and poor customer service have left me very dissatisfied.

John C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
5

great staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints

Troy W.  |  Premières impressions 
Évaluation :
5

I found the staff very pleasant and helpful.

CONNIE T.  |  Expérience générale 
Évaluation :
2

Service was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn't qualify for a free month when I did.

ERICKA L.  |  Premières impressions 
Évaluation :
3

There was a issue with my storage

courtnasha p.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel P.  |  Expérience générale 
Évaluation :
5

Michelle was very helpful and friendly. She explained everything I needed to know.

Timothy A.  |  Premières impressions 
Évaluation :
1

The person who help me is not too friendly

ANYA E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ariane j.  |  Expérience générale 
Évaluation :
5

Great staff. Always helpful. And definitely very understanding during the pandemic.

JILL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danika L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
2

Our trailer got ants - the staff didn't know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Pamela W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS L.  |  Expérience générale 
Évaluation :
5

I was sad to move our stuff out!! Thank you U haul !!

holly t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carin a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barbara r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Évaluation :
5

Over all I was a satisfied customer.

Judy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sidney B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumeet U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhanu Prakash A.  |  Premières impressions 
Évaluation :
5

Ed was terrific and took care of my concerns in a efficient and caring manner !

ANNE S.  |  Expérience générale 
Évaluation :
5

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  Premières impressions 
Évaluation :
5

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Je les recommande fortement. 

steve t.  |  Premières impressions 
Évaluation :
5

Excellent service and very well maintained...assistance was great

emmilie r.  |  Expérience générale 
Évaluation :
5

We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko

GARY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENEDETTO G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J.  |  Premières impressions 
Évaluation :
5

Nice folls! Helped me with a lost key saving me lots of time.

MARK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qnshasa P.  |  Expérience générale 
Évaluation :
4

On line move out checkout didn't work and was frustrating. After several attempts just went inside to do it the old fashioned way

CARMEN F.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and accomodating.

Jennifer C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Va L.  |  Premières impressions 
Évaluation :
5

Greg and his team were very professional, cordial and helpful!

Rick L.  |  Expérience générale 
Évaluation :
4

The storage unit was fine. The staff were good and above average. But the access hours were a bit restricting.

Wayne G.  |  Expérience générale 
Évaluation :
3

I've had this storage unit for 9 years. Always felt safe and secure. The prices seem to go up every year so I finally made the move to empty the unit. You made me realize I can buy all new holiday decorations and camping equipment each year for less than storing them. Merci.

EVA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO A.  |  Expérience générale 
Évaluation :
5

Very professional service. Courteous staff and managers.

Steven H.  |  Expérience générale 
Évaluation :
5

I would like to get a gate remote.

Tim M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

yoga retreat c.  |  Expérience générale 
Évaluation :
5

Thank you for being so accommodating!

Robin n.  |  Premières impressions 
Évaluation :
4

Two issues where I had to change to a different storage unit when the one I reserved was overrun by ants. When the employee made the change she accidentally moved me out of my other storage unit. It was a good thing I discovered the mistake as U-Haul probably would have cut my lock and then sold my possessions :-( Overall the experience was good other than what I just described.

Tim T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sachiko Y.  |  Expérience générale 
Évaluation :
5

Great staff

Vic L.  |  Expérience générale 
Évaluation :
4

Overall a good experience with Dublin U-Haul!

Tom H.  |  Expérience générale 
Évaluation :
5

The storage unit was just what i needed! It served the purpose for a safe contained space while i needed it. Staff were almost always there at the counter to help customers, which is to say I rarely had to wait for service. When I did have to wait for a staff person to return to the counter, it usually wasn't for very long. The younger staff are not friendly, but they do their job. The older staff are pleasant and friendly and i always felt like i was getting better service when the staff were kind, gentle and pleasant.

GINA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic L.  |  Premières impressions 
Évaluation :
5

Greg and His Team Have Always Gone Above and Beyond for Me and My Family.

Holly A.  |  Expérience générale 
Évaluation :
1

I would have rated this 5 stars but wasn't informed of how to properly move out of my unit. I told the Uhaul employee in person that I was moving out of my storage unit on the 7th when I rented a truck to do so. I asked if he could cancel my reservation of the unit and if I needed to do anything else. I was told no. The next day my bank account was charged for the unit and I had to submit a cancellation through the website. I wasn't told that I would need to take further steps else be charged for the unit and so I am very unhappy and will be filling a claim with my bank for the return of my $114.

Tiffany L.  |  Expérience générale 
Évaluation :
3

My personal information was entered into the system incorrectly and I never received a bill - instead a late notice was mailed to my friend which was annoying and embarrassing. There is not much light in the interior storage facilities. Every time I tried to call no one answered the phone.

Mona B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elyas R.  |  Expérience générale 
Évaluation :
5

The price of the unit was much higher than my past experience with other places. I had a unit in Pleasanton twice as big for $10 less than what I was paying here.

kathy G.  |  Expérience générale 
Évaluation :
3

I tried to contact manager (via phone - no answer - and email) to inform of move out date as our billing date is close to same day.....instead of a response, I got a receipt for the billing which was ONE DAY in to the new charges BEFORE they were actually due....I feel entitled to a refund!! Unit was empty in two days DUE TO THIS LOCATION NOT HAVING THE ACCESS HOURS THEY HAD WHEN WE MOVED IN!! ACCESS HOURS ARE STATED TO BE UNTIL.10:00 PM - EVEN CORPORATE SAID THIS...YET 7 PM WHEN OFFICE CLOSES - ACCESS ENDS. This has inconvenienced me on more than one visit to my unit. Not sure what happened because the place was cool when we got in....Nov. 2019.... .

Heidi Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha S.  |  Expérience générale 
Évaluation :
4

Although maintenance was good, I did note the right side lower guide on door needed attention and repeat it now for emphasis. Thank you again, Kent.

Kent S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD C.  |  Expérience générale 
Évaluation :
5

Best facility I have been 2

Jina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio D.  |  Premières impressions 
Évaluation :
5

I cannot praise the Dublin facility enough. Greg, the manager, is a lifesaver. When the Oakland Uhaul storage facility flooded, he and his team moved my belongings to the Dublin facility while I was traveling for work. Excellent professionalism!!

WANDIE G.  |  Expérience générale 
Évaluation :
5

We enjoyed renting here. The staff and manager are amazing people and provide greaf customer service.

JENNIFER L.  |  Expérience générale 
Évaluation :
4

I rented a cargo trailer that was recommended, but ended up being too small. So had to order another trailer last night at 7pm. I had to leave my UHaul out on the street when the store closed, to hook up another trailer. Rented a 10x10, but you all close access to the gates and storage too early (7pm), so I had to rent at Oublic Storage (who has access until 9pm). Brought the open air trailer back at 10pm (3 hours later), but couldn't easy return it, as the clerk apparently never checked the unit in. Then I had to wait on the phone in a woman who was trying to fix it. I had to send pics. Then I had to buy a hydraulic jack so I could lift my full cargo trailer back on my truck at 11pm.

Matt S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN S.  |  Expérience générale 
Évaluation :
5

I felt very welcome! Staff was awesome! Service was superb!

Jose V.  |  Premières impressions 
Évaluation :
5

Greg, worked with us during our time there and grateful for his help to clarify all the issues. Very convenient location, clean, and friendly, helpful service.

George A.  |  Expérience générale 
Évaluation :
3

Overall, this experience was great in theory, but poor in execution. Our unit was supposed to be ready to go with a lock inside, but when we arrived, the unit had a padlock on it. We had to drive back out the entrance and go inside the store (which we were trying to avoid due to COVID) to finally track down someone who could come unlock it. This was after I'd tried calling only to have the line hang up. The guy unlocked the unit while we were still unloading stuff so we didn't get a chance to make sure there was a lock inside before he took off. Sure enough, there wasn't a lock, so we had to make a second trip back up to the front and into the store, where this time there was a long line of people (again, trying to socially distance here), to ask for the lock. All in all, I can't complain too much - it was free with the truck rental. But for something that was advertised as effortless, this took a ton of time and social interaction we just weren't prepared for.

R Harris G.  |  Online Move In 
Évaluation :
5

Greg Ordonez was absolutely wonderful. He was very helpful from the very beginning to the very end. He got me two storage units right away when I needed storage. He was very helpful when the movers I hired, Uhaul-IHaul, screwed me over. I can't say enough good things about Greg's service, he is very efficient and extremely caring especially with the pandemic that we are going through. We need more workers like him. Thank you Greg!

Lisa D.  |  Expérience générale 
Évaluation :
5

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  Premières impressions 
Évaluation :
2

I reserved a 10x20 unit and a 10x10 unit. I was delayed in my return of the 26' Truck and checking into the storage unit due to protest. I called the service center and sent messages daily to inform them of my progress and when I expected to arrive to the storage unit. When I did arrive and attempted to check into the storage unit, I was told I had no reservation and they didn't even have a unit in that size available for me. I was able to pull up my emails showing my reservations, but it didn't matter because they had already rented it out. I chose this storage location because I had 12' kayaks with me, and I needed the 20' storage unit. The store did offer me 2 10x10 units instead. But it was less than ideal and I had to purchase a 3rd unit as well because I had to store my kayaks in the unit at a less than ideal angle do to the small size of the unit. I plan on contacting customer service at a soon and discussing the cost of a 3 10x10 units vs the cost of a 10x20 unit. The people working in the store were courteous and helpful, and I don't think that it was there fault. I'm not sure where the issue was, but it made it an extremely unpleasant experience. In the future I can't say for certain that I will use UHaul storage again.

Dylan P.  |  Premières impressions 
Évaluation :
2

I had reserved a unit of my liking, come to find out they didn't had my reservation. I also rented a truck but they didn't have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  Premières impressions 
Évaluation :
5