Great for pick up and drop off!!Nastashia T.
Customer Reviews for U-Haul Moving & Storage of East Arlington
Pour nous contacter
Arlington, TX 76010
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Heather J.
Le client n'a pas laissé de commentaire.Tiffany G.
Le client n'a pas laissé de commentaire.Alma V.
Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.JUAN D. | Expérience générale
I reserved the trailer and got it the next day. The equipment was good condition but need sweep through clean the foot still has debris from the previous renter. Customer service need more friendlier and explain better how to drop the equipment during off hours. I think The price quiet expensive for the typical Unhaul equipment rentalTran C.
They were very helpfulDANNY M.
So far so good !!!kyle P.
Your Road side assistance service is either insensitive or non existent.Chiagbanwe O.
Le client n'a pas laissé de commentaire.pamlea r. | Expérience générale
Great Location and very Friendly Employees!!!!Verna F.
Lori - personnel- was amazing. She was extremely helpful and professional. I greatly appreciate her.CONDA R.
I have always liked the professional and fast placeJESUS A.
Horrible experience. I am still frustrated that I was treated so poorly and the equipment was so terribly maintained.Brian L.
Nothing everything here is built to perfection yall keep the good worksTony V.
This van wasn't cleaned would have been nice if they would have clean it before was given to me there was few receipts on top of the dashboard also I think was one or two cover mask that were used and someone left it in there yeah so that wasn't really coolAaron R.
Le client n'a pas laissé de commentaire.ORAS J.
Le client n'a pas laissé de commentaire.Jorgette S.
Le client n'a pas laissé de commentaire.JOSE F.
Le client n'a pas laissé de commentaire.BINOY P.
Le client n'a pas laissé de commentaire.Joe M.
Remind me in person, not just by text, to document existing damage.Dale R.
Le client n'a pas laissé de commentaire.ashour K.
Entrance and Exit was a little confusing, based on the Arrows on the ground I exited via the entrance because I could not find the exit.There was already equipment in the Check-in area but not any employee stationed there. After I started to enter the location building, a helpful member of the staff stopped me and was able to get the trailer checked in rather quickly.Thomas Z.
Le client n'a pas laissé de commentaire.STEPHANIE T.
Le client n'a pas laissé de commentaire.Luz M. | Expérience générale
Le client n'a pas laissé de commentaire.Kendra R.
Le client n'a pas laissé de commentaire.Brett Z.
Le client n'a pas laissé de commentaire.Efrain C.
Fast and easy pick up.Marbella R.
Le client n'a pas laissé de commentaire.MARVIN W.
Somebody is using my email to rent uhauls and nobody seems to care. My name is literally in the email address, and I'm in oregon. Wtf is wrong with you people?SAMSAM B.
Le client n'a pas laissé de commentaire.Margaux N.
Le client n'a pas laissé de commentaire.RUDIS R.
Le client n'a pas laissé de commentaire.Wylie S.
Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!Danielle J. | Premières impressions
The building was not clean. My storage area was disgusting to walk through and several workers walked back and forth and never cleaned up while I was there. I was there for 4-5 hours moving things in and it was a nasty environment. I got my free month and hopefully it's better but if not... I don't keep my things there.DANIELLE J.
The manager at this location was definitely better than the one in Michigan!!! No doubt but the facility was very dirty and I was checking into a storage unit and there were dirty mattresses and a bag of a spilled coffee beans on the floor. I didn't see any of the workers bother to come clean up even though several workers walked by the unclean areas of the storage facility! I was there 4-5 hours and the spill and nasty mattresses stayed. Very disgusting!!!DANIELLE J.
Le client n'a pas laissé de commentaire.Mark G.
Confusing and large building was different than Google maps showed it which is not U-Hauls problem (walked all over the storage facility tying to find the office which was opposite than Google said). But once I found it - folks were friendly.Paul K.
Le client n'a pas laissé de commentaire.Eric B.
We came late to the site because of traffic and the associate took the extra time to help us out getting the car off the auto transport. We wouldn't have been able to finish the job without his help.Mark G.
Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.Mark G. | Premières impressions
Le client n'a pas laissé de commentaire.ricardo B.
Le client n'a pas laissé de commentaire.Phyllis T.
Lori you are the best thank you for ur help and kindErica M. | Premières impressions
Aron was great and helpful!MARK G.
Le client n'a pas laissé de commentaire.Maria S.
Le client n'a pas laissé de commentaire.Elana R.
Le client n'a pas laissé de commentaire.Chris D. | Premières impressions
Over all great service and I really recommend this location ..the staff were really professional.Evelin G.
The location is very busy. Be prepared for a small wait due to the people traffic.Senga C.
Clean and sanitize interior of truckDaniel K.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
You guys suck! Terrible experience!HAROLD H.
Very Polite and Professional Young Man provided me with outstanding Customer Service!TIMOTHY O.
Le client n'a pas laissé de commentaire.Spencer E.
Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊suzan t. | Expérience générale
They over charged me even though we filled the gas up to the amount we were suppose to. I called and was told the manager would call back and never did.Jesus A.
Le client n'a pas laissé de commentaire.Veronica S.
Understaffed, but good experience otherwise. Manager and one other person in store trying to do everything. Guessing it is a sign of the times and getting employees to work.Carl M.
Le client n'a pas laissé de commentaire.RESHELIA J.
Le client n'a pas laissé de commentaire.Annet M. | Premières impressions
Line was very long to pick up and took 30 minutes. More automation would help I think.Blake H.
Unfortunately our custom hitch didn't arrive in time for our appointment and we were not notified prior to arriving for the appointment. We did have to go somewhere else and luckily found another place nearby that had our hitch in stock. However, the owner made things right by letting us know our 4x8 trailer had NOT been reserved at our other location, and renting us one that she had at a discount, once we got our hitch on. They went above and beyond to make sure we were happy after the initial issues,Michelle M.
Everyone was so professional. The location was super busy, but the staff made quick work of it with a friendly and welcoming attitude. They all really knew their jobs well. Equipment was in great shape. When I returned my trailer I didn't even realize they'd already checked me out they were so quick. LolGrady C.
Checking the truck in was great the lady was very nice ðŸ˜ŠBRITTANY J.
Please have more employees working when you open.BRIAN B.
We had no problems once we picked up the truck, we just had to have our truck rescheduled thee times before a final pick-up location was available..John J.
Le client n'a pas laissé de commentaire.Rohan T.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Melissa G.
Le client n'a pas laissé de commentaire.MARILYN S.
The return process on this particular day was time consuming; not enough staff to handle traffic.Samuel M.
They were two days late picking up the empty U Box. I couldn't get through via phone to talk to anyone. Otherwise drivers in TX and FL were excellentELAINE A.
Location seemed understaffed.Rachel B.
This location was perfect. 520 Hookup was a disgracement to U-Haul.Robert B.
Great ServicePreston D.
Le client n'a pas laissé de commentaire.JOHNATHAN W. | Premières impressions
The employee is helpful but the Uhaul app takes too long to complete checking in. I only did the "scan and go" just to learn how to in case I have to pick up and / or return without attendance but human interaction is still the best way to get thing done.VU T.
One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the camerasCor'nea T. | Expérience générale
Offered a trailer where the wheel guard had wore a thread in the tire. We were traveling one way from Texas to California I requested another trailerDERRICK G.
Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Alton W.
Le client n'a pas laissé de commentaire.CHRISTINA B.
Le client n'a pas laissé de commentaire.Gloria T.
My u-box was 1 day late. I tried contacting uhaul via phone regarding the delay, but my phone call was transferred to multiple departments with long hold time. Finally the call was transferred to a department whose service hour was already over and I had no option than to drop the call. Due to the delay, I had to spend a night in a hotel and u-haul did not issued any compensation for the delay.Ashish M.
All Employees were helpful and professionalTeresa B.
Lori was great i would telk anyone to go visited her. ThanksAMEAKIA J.
I think I got 12 furniture pads instead of 24, but we made it work.Laurel W.
Le client n'a pas laissé de commentaire.shon W.
Everyone I worked with at this location was great. Very friendly.Vicki P. | Expérience générale
Everything was ready to go. Employees were very nice.Vicki P.
Le client n'a pas laissé de commentaire.James K.
Fastest I've ever been in and out. Great customer service and product was as described.Anthony R.
Le client n'a pas laissé de commentaire.Dennis R.
Le client n'a pas laissé de commentaire.Aidee B.
Le client n'a pas laissé de commentaire.PAMELA R. | Premières impressions
Your equipment was great, but the person checking me out was so rude. I don't know the person's name because he never told me and didn't have a nametag. He kept mumbling the whole time and seemed annoyed that he had to repeat himself. Also, both of those guys were not friendly - my brother-in-law asked some questions and they just pointed and wouldn't talk to us. Very strange experience. I rated you average because your equipment was in good shape, but if I just had to go on service, the rating would be lower.Vicki P.
Le client n'a pas laissé de commentaire.james M. | Expérience générale
First of all they were rude people. Instead of willing to provide service they even canceled my tow dally and asked me to go rent somewhere else. The manager there was even worst that I have even seen at Uhaul. I went to another location taking the truck to Arlington, TX location and the manager there made sure the tow dally is correctly attached. They I went back to Grand Prairie location on I-20 and 360 the manager said I need to take my car and the truck to that Arlington location and they would not load the car on the tow dolly. When I confronted and told them they had said they charge 20 $dollars to do that he said NO and I need to pay cash with no receipt. Is that how managers at Uhaul suppose to treat customers?MEHDI HASSAN H.
Le client n'a pas laissé de commentaire.Louise W.
Le client n'a pas laissé de commentaire.Yolanda R. | Expérience générale
First I stopped at a U-haul location near me, South Cooper St, Arlington, Tex, and a very friendly and personable gentleman directed me to a near by location that had just the vehicle I wanted. There too the guys behind the counter were patient and very helpful, answering all my question. I would definitely repeat the experience. I liked renting much better than having to inconvenience my acquaintances by asking for the favor of using their truck.Sharon I.
Wasp nest above the passenger seatJohn H.
The 15' truck was smaller than expected so we needed to switch up. The employees were happy to do so and the process was effortless. Merci.Spencer S.
Le client n'a pas laissé de commentaire.Leon P.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Patricia F.
Le client n'a pas laissé de commentaire.Ashley A.
Le client n'a pas laissé de commentaire.Eloise A.
Used the online application. Very easy to get rental and complete my job very quickly. Staff was very friendly.Orlando H.
Had a great experience renting from this location all the staff is friendly and knowledgeable. Picked out the perfect size uhaul to pack my condo up and drive back to California in. The vehicle was perfectly maintained and drove awesome. Even recommended a moving service, which was amazing with all my heavy furniture. Made the trip so easy for me, would highly recommend this location to anyone. Thanks for making my move go so smoothly!Amy J.
The GM has been extremely helpful with knowledge and serviceEZELL B. | Premières impressions
Le client n'a pas laissé de commentaire.STAFALON L. | Premières impressions
Le client n'a pas laissé de commentaire.NAUTICA S. | Expérience générale
Le client n'a pas laissé de commentaire.Antonia R. | Premières impressions
Le client n'a pas laissé de commentaire.RICKY M. | Expérience générale
Staff was very friendly, helpful, and treated customers like people and not just numbers.LAQUISHA ANN M. | Premières impressions
The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.Sonya G. | Premières impressions
Awesome customer serviceCarolyn D. | Expérience générale
Everybody was courteous of our needs.Yolanda R. | Premières impressions
Management was awesome. Happy to have picked this location.WILLIAM JONATHAN S. | Premières impressions
Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours numberCheyenne M. | Premières impressions
Le client n'a pas laissé de commentaire.Kyrra D. | Expérience générale
Le client n'a pas laissé de commentaire.BONITA B. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda H. | Expérience générale
Le client n'a pas laissé de commentaire.carolyn s. | Expérience générale
Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.Twila J. | Expérience générale
Le client n'a pas laissé de commentaire.Ichia T. | Expérience générale
For the storage there are cheaper prices available but I guess it's competitive.AMANDA C. | Expérience générale
Le client n'a pas laissé de commentaire.kareem r. | Expérience générale
The lady that help me was absolutely was wonderfulcecilia k. | Premières impressions
Le client n'a pas laissé de commentaire.Angimero L. | Premières impressions
I was due a refund because I got the smaller truck and upon return I was to get the 10 $refund. I need someone to contact per the refund.Luz M. | Expérience générale
Your staff are friendly. Keep up a good work and excellent service. Highly recommendedEvaristo N. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie R. | Premières impressions
Le client n'a pas laissé de commentaire.Alesha H. | Premières impressions
Le client n'a pas laissé de commentaire.carolyn s. | Premières impressions
This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over 10 $K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of 250 $. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!Christy S. | Expérience générale
The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different locationTabitha S. | Premières impressions
Le client n'a pas laissé de commentaire.Leon G. | Expérience générale
Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.Marvin L. | Expérience générale
Le client n'a pas laissé de commentaire.HAWA K. | Premières impressions
Will always use for my storage needs best cleanest unitsShelia B. | Premières impressions
Le client n'a pas laissé de commentaire.RICKY J. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler W. | Premières impressions
Le client n'a pas laissé de commentaire.maria C. | Expérience générale
The only problem I had was losing some items in the flood. Aaron and staff was the best.ANGELA A. | Expérience générale
Le client n'a pas laissé de commentaire.Quiana B. | Expérience générale
Young man very helpful would recommend to people very pleased.terry r. | Premières impressions
We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.Clemmie C. | Expérience générale
Everybody at this location deserves a raise. And keep up the great workWilly F. | Premières impressions
Le client n'a pas laissé de commentaire.Robbie P. | Premières impressions
Le client n'a pas laissé de commentaire.Lois G. | Expérience générale
Le client n'a pas laissé de commentaire.SEQUELA G. | Expérience générale
Le client n'a pas laissé de commentaire.Vignesh R. | Expérience générale
Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer serviceAnwar A. | Expérience générale
The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He's a one of a kind guy that deserves recognition.Earnest R. | Expérience générale
You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get backJerrionne S. | Premières impressions
Le client n'a pas laissé de commentaire.Richard G. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel M. | Premières impressions
Good peopleEdna B. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT G. | Expérience générale
Le client n'a pas laissé de commentaire.ROXANE T. | Expérience générale
Le client n'a pas laissé de commentaire.Braun I. | Expérience générale
Le client n'a pas laissé de commentaire.Michael A. | Premières impressions
Le client n'a pas laissé de commentaire.Sharron H. | Expérience générale
Very pleasant and helpfulheather l. | Premières impressions
Le client n'a pas laissé de commentaire.Elma T. | Expérience générale
Le client n'a pas laissé de commentaire.Marvella R. | Premières impressions
Le client n'a pas laissé de commentaire.swader h. | Premières impressions
I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great serviceCHRISTINE K. | Expérience générale
We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.Morgan B. | Expérience générale
Le client n'a pas laissé de commentaire.Katie W. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon M. | Expérience générale
Le client n'a pas laissé de commentaire.Lakendra J. | Expérience générale
The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.DAVID G. | Premières impressions
I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.cecila m. | Expérience générale
Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.Maria D. | Premières impressions
Move in good 😊Elma T. | Premières impressions
Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆Lakendra J. | Premières impressions
The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.Morgan B. | Premières impressions
Great Team!!! Always willing to assist in moving or storage needs.Sharon F. | Expérience générale
It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.pedro a. | Expérience générale
The staff were friendly and helpful. It's been great serviceAmr H. | Premières impressions
Great service. Wonderful management & staff. Highly recommend this location.kia l. | Expérience générale
Thanks to all you guys for y'all help and kindnessdestiny w. | Expérience générale
The gentleman was working alone initially but was very helpful.Yvonne C. | Premières impressions
Great people working there.Michael L. | Premières impressions
Great people working there.Michael L. | Expérience générale
Great people.Michael L. | Premières impressions
Couldn't have asked for more.nameet n. | Expérience générale
The manager of this branch was excellent he try his best for us to have all the help we need it .mercedes r. | Premières impressions
Sarah was absolutely amazing. It was a pleasure to be helped by her.latoya e. | Premières impressions
Staff was very helpful.Ruciana L. | Premières impressions
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