Customer Reviews for U-Haul Moving & Storage of East Arlington

Évaluation :

4

Make sure the equipment is clean.

Évaluation :

5

Everything went beyond smoothly. Mrs Lori is an amazing asset to your company will continue to come to this location because of her

Évaluation :

5

Those three guys working that day made a perfect team. Very satisfied

Évaluation :

5

Your staff was very professional, and friendly. I would recommend anyone to them.

Évaluation :

3

Your team is under staffed badly. I think doing the best they can. Friendly and helpful but they need support / help.

Évaluation :

3

Train your outside employees how to hook up equipment. I rented a car dolly along with my uhaul, and as soon as I drove my car on dolly, it lifted straight up off hitch because they didnt hook up correctly. Not only did they not hook up my car dolly correctly, but they were not anywhere to be found to get my equipment, so the lovely lady inside helped me get my uhaul herself. This place needs more employees.

Évaluation :

5

General manager was helpful and accommodating

Évaluation :

1

They tried to charge me for gas starting at 7/8 when the actual was 1/2. They charged me for blankets and a dolly which was not delivered. Yes, they ultimately gave me a refund but it was a big hassle and caused delays. I completed everything online, then had to repeat much of in person! WTF. What is the purpose of online checkin if I have to repeat it in person. Are y'all just stupid?

Évaluation :

1

Terrible customer service in Arlington

Évaluation :

5

Nice friendly employees and explained everything very good. Ran into an employee in the storage area and was very helpful with helping find my storage unit.

Évaluation :

5

Great Service Awesome Leadership

Évaluation :

4

Other then equipment on the web not being in house, it was Ok.

Évaluation :

5

Excellent service the assistant was very professional.

Évaluation :

5

Nothing everything was great

Évaluation :

3

I had one of the worst units available second floor middle of the building and they wanted to raise my rent by 33 % that's why I moved out outside of that I thought it was good

Évaluation :

3

I did a drip off after hours. i didn't receive a drop off email confirmation immediately, i called the next day and everything was squared away. I would use uhaul again in the future.

Évaluation :

5

Awesome customer service

Évaluation :

1

Horrible customer service.

Évaluation :

3

No blankets, had to drive to another location and pay separately to rent blankets. Everything should be there when the booking shows it will be ready.

Évaluation :

5

10

Évaluation :

5

Excellent staff

Évaluation :

1

This was the worst experience I have ever had with any company. I have used Uhaul in the past and was completely disappointed this go around. Myself, kids and mom waited in the heat for assistance in a truck you gave us knowing there was an issue prior for 4 hours before being able to start our move. I had to miss a day of work, didn't sleep for 2 days, got locked in my storage facility since I ran late. Missed a movie that I could not cancel in time since my phones were stuck in the car. I still have not been refunded my money either so I'm out of xtra money because of you guys error. And you have the nerve to attempt in blaming me when at the end of it all you admit there was an issue you thought was fixed. And get a key copy to me within 30mins of a friend of mine showing up there for a resolution. Where was that solution 4 hours ago. I have my helpers still waiting for me to pay them double what I offered since they were helping me for 5 extra hours. This was quite literally a nightmare from hell that I am still paying for.

Évaluation :

1

The vehicle was not safe to drive, play in front end and leaking antifreeze. Return truck and the associat was laid back in his chair hands behind head just talking to 3 guys about bs. I waited about 5 minutes finally put keys on counter and left

Évaluation :

2

The only U Haul I would recommend I the one I used during the first week of May in Silver City New Mexico. The lady who helped me was extremely helpful and the service she gave was pleasant something you don't get from big city stores anymore. Too many employees like to sit around and talk about their weekend plans and sports rather than get their customers taken care of and on the road. I had horrible customer service trying to rent my truck on the 800 number had to make at least 8 calls to make sure I got what I needed. I Was told they didn't have to help me that it was not part of their job. Took me all day to finally get what I needed. Then when I picked up my truck and explained where I needed to drop off my truck I was given the incorrect location then when I tried to call and change it I was refused the opportunity to do so and forced to make arrangements for someone to follow me to drop off the truck so I could get back home. Then when I dropped off the truck had to go inside and wait while listening to the employees chat for 20 minutes about their personal business. Finally someone asked if anyone needed help and when I walked over to see who was asking he was sitting down with his feet propped up and when I said I just needed to drop off my truck he rudely explained I needed to sit in my truck that no one would know I was here. I said no you didn't know I was here because no one came out there m, that's why I came inside. They didn't come out because they were inside chatting about their own weekend plans and other non work related stuff. He then got up and jerked the key out of my hand and took off outside walking away from me so fast he was at least 20 feet In front of me and I had to yell out “what do I do now?” To which he just replied while getting inside the rental I was returning “you will get an email u can leave”. So I did. I don't know what is wrong with this country or people in general anymore but customer service is something of the past and the customer is never heard or seen because nothing ever happens to the employees who give such horrible service! I will never use UHaul again if I can keep from it. I would rather pay friends and family or a church or someone who needs the money and is willing to help before I go thru ANYTHING remotely close to what I just experienced with your company! It was uncalled for and flat out RUDE. I've worked in customer service for over 30 years since I was 16 and this whole experience was DISAPPOINTING AND DISGUSTING! I would be ashamed if my employees had behaved in the manner that almost every single person I spoke to treated me.

Évaluation :

5

Loved my sales lady she was great to me

Évaluation :

3

The truck was in bad repair when we received it, to the point where my wife feared we were about to be scammed into paying for repairs. Both locks on the doors had been forcefully ripped out, the truck was over mileage, the passenger mirror was unlovable and cracked in half, and the passenger door did not work at all from the time of pick-up. It had very clearly been broken into and either used in a crime or taken for a joyride, then put back into service without even the most cursory repair. Since the recent change in ownership of this location, I have noticed a marked and concerning decline in the quality of equipment. We will most likely move our business to one of the higher rated locations farther away if this unfortunate trend continues.

Évaluation :

1

I was promised a storage unit by the time I would get to my destination and there was no storage units available. They ended up giving me one that not even a couch would fit. How do you expect to fit a 2 bedroom apartment in a storage unit where not even 1 couch can fit. Plus they didn't bother helping me all they said was too bad, they should have told me that since the beginning so that I could look for something else but instead insisted for me to purchase insurance and a lock. I had to end up paying $250 in another place to get a storage unit. I completely don't recommend this place. U-Haul should have at least tried to help me since it was their mistake for not knowing about what units are available before promising to customers.

Évaluation :

5

From pick up to return the 3 customer representatives I worked with were outstanding. Very friendly and knowledgeable about U Haul procedure. I could not have been more pleased with my rental experience. Please thank them again for me. Hey, give them all raises!

Évaluation :

5

Stay open longer and add more employees...

Évaluation :

1

Drove a hour to this location since it was the only location that had a 5x9 open trailer available. When I got there I was told the system had a “glitch” and they didn't have on but I could take a closed trailer. I had paid people eating on me to help me load it so I have it a try. I drove a hour back some and what o needed to move was too tall for a closed trailer. I drove a hour back and asked for a credit so I could rent a open trailer next weekend and was told no. When I asked for a number to call they gave me the corporate #, laughed and said “good luck with that”. Terribly ran location. Never seen anything like it, unorganized and unprofessional. I've rented over a dozen uhauls but this one was my last. Someone needs to get involved and see what's going on at that location, it's a disaster. 5 hours, $41, plus gas and the guys I paid to help me load down the drain

Évaluation :

4

This store is a cheat. They cheat from Gas by putting the gage in between half tank and full tank without anyway to determine how much you've used. Why don't you leave in full tank so customer can bring Truck back same way. They cheat me so much.

Évaluation :

2

I arrived at 9:30 to return my rental van, yet when submitting the miles/fuel photo, the App for some reason wouldnt upload it and had to ask an attendant to help. Was really hoping the return on app would be seemless as it would given me peace of mind. Once I received my receipt, it listed return time of 10:35, almost an hour later than when I was onsite.

Évaluation :

2

The trucks AC cut out 3 times, the transmission had multiple occurrences that it would not go into reverse or shift efficiently. The truck was in pretty rough shape and when we returned the truck with 38 unused miles we were still charged for the full 371.

Évaluation :

1

Poor customer service employee were not trained enough to complete the transaction.

Évaluation :

3

The original equipment I wanted wasn't available so I took the next option available well my tail light went out within the first hour I called the roadside assistance that I paid for and no help

Évaluation :

3

Ac didn't work was to hot to use the truck had to get a different truck at a different location

Évaluation :

1

Poor customer service from start to finish

Évaluation :

5

Thanks to Mr Danny and the gal at the desk. Very helpful!

Évaluation :

4

Despite not having reserved equipment, the General Manager Carmine made sure another location brought it over quickly. Also accommodating in allowing changes to a reservation.

Évaluation :

3

It was after hours drop off, so cannot say much

Évaluation :

1

The truck needs to be trashed or seriously repaired. Alignment, control arms, transmission, brakes were horrible. I couldn't finish my move because the truck was totally unsafe to drive on the road. I had to drive in back roads, no highway. 45 miles per was a little safe, 60 was unheard of. I need my $$ back based on my experience of renting your truck. Some of the employees knew that the truck was wrecked out. TOTALLY UNSAFE FIT ANYONE TO DRIVE!!!

Évaluation :

5

Air conditioning in truck needs to be inspect it before is released

Évaluation :

1

To talk to customer with respect. Also had an issue about my rental and they were not very understanding about what happened. They took off my rental and didnt even inform me so when i went to pick up the truck it was not available.

Évaluation :

5

The Uhaul Dallas, Traffic Department was very helpful in locating a 26-ft truck for the company. Merci.

Évaluation :

5

Not have gas my truck was empty and office said have gas

Évaluation :

1

Put some one in charge that actually cares about customers.

Évaluation :

5

I like working with you

Évaluation :

5

S.O.

Évaluation :

1

I need to be compensated for my trip for putting other peoples lives at risk due to the negligence of this company

Évaluation :

1

Poor customer service very rude i did not finish moving no a/c in truck

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

5

Ms Tamire and the crew are the Best, Thank you Uhaul Mike Burgess

Évaluation :

5

The stuff was amazing.

Évaluation :

5

Very great service!

Évaluation :

5

I had a great experience with the staff.

Évaluation :

4

The area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.

Évaluation :

2

My code did not work and there were no ramps to the second floor. Also no elevators were in the Building.

Évaluation :

2

The staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.

Évaluation :

5

The staff that was there was very friendly. Don't know the new staff.

Évaluation :

5

The staff was amazing!

Évaluation :

5

Very helpful & friendly

Évaluation :

5

Thank you for your service

Évaluation :

5

Great place. Will recommend it to anyone and everyone. Thank you for the awesome service.

Évaluation :

5

The stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I'm new to the area and he didn't mean answering questions I had. Thank you all again.

Évaluation :

5

I called in and I loved the customer service. Merci.

Évaluation :

5

Great Management. Aaron is always available to do a great job

Évaluation :

5

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Évaluation :

5

Los empleados son muy atentos

Évaluation :

5

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Évaluation :

5

General manager awesome !

Évaluation :

3

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Évaluation :

5

Staff was helpful, friendly, and professional.

Évaluation :

1

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Évaluation :

5

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Évaluation :

5

What's going on 2 years and had no problem so far.

Évaluation :

4

Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.

Évaluation :

3

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Évaluation :

5

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Évaluation :

5

Lori you are the best thank you for ur help and kind

Évaluation :

5

Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊

Évaluation :

1

One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras

Évaluation :

5

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

Évaluation :

5

Everyone I worked with at this location was great. Very friendly.

Évaluation :

5

The GM has been extremely helpful with knowledge and service

Évaluation :

5

Staff was very friendly, helpful, and treated customers like people and not just numbers.

Évaluation :

5

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Évaluation :

5

Awesome customer service

Évaluation :

5

Everybody was courteous of our needs.

Évaluation :

5

Management was awesome. Happy to have picked this location.

Évaluation :

2

Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number

Évaluation :

5

Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.

Évaluation :

4

For the storage there are cheaper prices available but I guess it's competitive.

Évaluation :

5

The lady that help me was absolutely was wonderful

Évaluation :

3

I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.

Évaluation :

5

Your staff are friendly. Keep up a good work and excellent service. Highly recommended

Évaluation :

3

This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!

Évaluation :

3

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different location

Évaluation :

3

Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.

Évaluation :

4

Will always use for my storage needs best cleanest units

Évaluation :

4

The only problem I had was losing some items in the flood. Aaron and staff was the best.

Évaluation :

5

Young man very helpful would recommend to people very pleased.

Évaluation :

5

We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.

Évaluation :

5

Everybody at this location deserves a raise. And keep up the great work