Customer Reviews for U-Haul Moving & Storage of East Bellwood

Évaluation :

1

The hole experience was really bad the two wheel dolly was not connected correctly so along the way I was in an accident. The trailer came unhooked while driving and caused a wreck on the expressway. My car was damaged and I had to go to the hospital

Évaluation :

5

Very nice in and out.

Évaluation :

5

I was very satisfied with the services Thank you

Évaluation :

5

I had an amazing experience and would highly recommend to anyone needing to self pack/move belongings from state to state. Agents wren plugged in along the entire process, and made the process SEAMLESS! All phone agents/delivery/pick-up drivers were polite, professional, and very helpful. I rate my experience an A+++! Very, very pleased.

Évaluation :

5

Nothing best service every time

Évaluation :

5

If moving is a pain, U-Haul can make some of it go away. Professional services. They kept up all the appointments, dates and the package was delivered safely. I don't want to move again, but if I do, U-Haul would me my ONLY choice.

Évaluation :

5

Thanks a lot ;)

Évaluation :

5

U all are up on your business and are always nice and polite and helpful and trying to make sure that your equipment is nice and clean and I would recommend you all to my mom and my dad if they were still here with me

Évaluation :

5

U Haul is the best and I will recommend all of my friends to U Haul because u all are the best

Évaluation :

5

All is well keep up the excellent services.

Évaluation :

3

I wud recommend for convenience, not so much customer service and communication that needs to improve greatly at this location. The young lady who was helping me conclude my truck rental walked away with someone else without an explanation and left me waiting a while, I'm disabled. I went over to employee Mark. He stopped cleaning the truck to help me I greatly appreciated that. I'm a repeat customer of rental and storage in good standing. And I am disabled so Customer service and communication is important. She forgot about me, it was obvious when I saw her again... I had to find another employee to help me so Thank you to Mr. Mark for your kind assistance. I appreciate you stopping what u were doing to help me.

Évaluation :

5

Friendly service!

Évaluation :

5

10/10 experience

Évaluation :

5

Slow checkin process even after checking in on-line. Overall friendly service and helpful.

Évaluation :

4

I had no problems, I didn't realize you even rent there, perfect spot

Évaluation :

5

Amazing service as usual. Thank you for being the easy part of a difficult move.

Évaluation :

5

origin dream in bellwood was great. communicated well, knew what was going one, took through notes, and the ladies who did the box drop and pick up pin Elmhurst were super professional and friendly

Évaluation :

3

I was originally scheduled to pick up truck & trailer in Mount Prospect, Il 60056 as I live in Mt Prospect. Got confirmation email and then the day before my pickup they switched to this location in Bellwood which is 45 min from my house. Was told thru would add extra miles to my account. That never happened. Very frustrating and a waste of my time.

Évaluation :

5

This letter is to let you know you have 2 outstanding humans working at your 25th Avenue location. This past Sunday my husband and I picked up a tailer from the U-Haul location at 950 25th Ave in IL. Upon arrival at the U-Haul location the gentleman that greeted us (Antonio) was full of happiness and helpfulness. Pick up was easy and we were on our way. As we left the lot I mentioned to my husband that I thought the young man was simply charming. And that it was so refreshing! My husband responded with "And he knows what he is doing too!" Upon returning to the U-Haul location on 25th Ave. (after a long day helping our daughter move) we were once again greeted by the helpful smiling face of Antonio. We stopped to have him tell us where we should leave the trailer, he gave us the instructions and then… our car died! Yep, right there in the middle of the parking lot! The car was not going anywhere! From that point on both Antonio and Keith were nothing but helpful and upbeat about assisting us with whatever we needed to get our car working again, or towed or even to leave it there overnight if needed. In the end AAA came and towed us to our dealership so all was resolved. I would like to close with how genuinely happy these two young men made us. They went above and beyond from the minute we entered the lot in the morning to the minute we left in the evening. U-Haul is lucky to have them. Julia E.

Évaluation :

4

Associate was very helpful and knowledgeable

Évaluation :

1

I was taught, if you don't have anything nice to say don't say anything at all. However, I will say the ONLY thing that went smoothly was: 1) making the initial reservation 2) the packers and unpackers on both sides (not Uhaul employees) The boxes arrived 2 days late, although I just made the reservations 10 days prior and paid the deposit I did not reply to an email sent the day before asking me if I still wanted the boxes… OF COURSE I still want the boxes I just made the reservation 10 days ago!!! (Because of this,I had to change my flight reservation to my new home which cost me $$$) THEN when the packers arrived we opened the boxes to discover NO pads were included …I called Uhaul to ask if someone could bring the pads over and was told no one was available …SO I had to drive over to pick up the pads to find two employees sitting there looking at their phones. ( in order to keep the packers at our home longer then they expected we paid them more$$$) THEN the shipment arrived at our new home 5 days late so, of course, once again, I had to change my flight reservation to get back which cost more $$$ I've worked in customer service my entire life and have never encountered such incompetence! I will say, Uhaul did reimburse me $150. for a small portion of my extra expenses.

Évaluation :

3

Do more with having fuel in the rentals. Thanks!

Évaluation :

3

Did like the after hr pick process nd the fact they gave me a truck with barely no gas nd this truck had no safety lock on back to secure truck items nd the mileage they charge is very high in price very upset

Évaluation :

5

On the last day of the move, the hired mover asked for a mover code and I had to call customer service to find out. You could save a customer service call if you had just texted or emailed the code directly to me. Other than that everything was great!

Évaluation :

3

There should be a note on the Uhaul site that states you are moving in when you pay for the unit.

Évaluation :

5

The best location and staff… Thanks

Évaluation :

3

When I rented the truck the paper receipt indicated it had full tank of gas. When I got in the truck it was not true. I did summit a picture of it through the app.

Évaluation :

5

Bothe staff members were helpful.

Évaluation :

5

Awesome service Very professional and polite.

Évaluation :

5

Kieth was amazing and very helpful just off of his help alone I would come back to your location for my storage and U-Haul needs

Évaluation :

5

Welcomed me with Good Customer Service

Évaluation :

4

Fast and easy from beginning to end The service was great They delivered what they promised!! They advertise $19,95 but, after miles and fuel $83.40...a little pricey for me!!!

Évaluation :

5

Perfect for me thank you.

Évaluation :

3

Return the Deposit quicker, you took out my Bank Account $139 for 10 Hours , charged me at the Return $59 now I'm waiting for my Deposit back to the Bank, you receipt should say what the balance you sending back to bank.

Évaluation :

5

Great service

Évaluation :

5

Nice facility

Évaluation :

5

Very helpful staff. The 5x8 available was ancient however.

Évaluation :

4

Overall, great job. I had a couple of nicks on my bedroom set but hopefully will be able to touch it up. Also need a billing correction due to a delivery mix up.

Évaluation :

3

Clarify instructions for how to schedule the pick up of the box, include in instructions that a lock was needed, better communication of what steps are expected for the process

Évaluation :

5

The vehicle that I had could have been swept out just a lil bit better, but overall I've always had a positive experience with this location.

Évaluation :

5

The girl knows her stuff? Professional excellence in customer service!!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

The service was perfect on each end! Nothing needs to be improved

Évaluation :

3

Did not get all my materials

Évaluation :

5

Me being disabled was able to walk in slow of course but with the wider ramp and doors. Made it very smooth. Just one thing. Bigger chairs for customers to sit in at the handicapped desk. Best facilities in the Chicago land Area.

Évaluation :

1

HIGHEST LEVEL OF INCOMPETENCE EVER EXPERIENCED. DO NOT USE U-HAUL FOR YOUR MOVING SERVICES. Our U-boxes were delayed only because U-haul failed to load our boxes onto the truck to be shipped, which I might add that no one at U-haul was able to figure out that this happened for several days. Our boxes were supposed to arrive at the destination facility on 6/9/24 and be delivered to our house on 6/10/24. We received a call from the destination facility on 6/7/24 confirming this delivery and where to place the boxes and were told we would be contacted on 6/9/24 for a delivery window. We received no notification, no text message, and no call from U-haul and finally tried contacting them around 7pm that day. No one could tell us why they were delayed and gave us the local number to call the next morning which turned out to be the incorrect number. When we got ahold of the correct facility, we were transferred to about 5 different people---no one at U-haul was taking any responsibility or apologizing or empathizing with us in any way and still could not figure out a reason for the delay or where our boxes were. We finally got a text message at some point telling us our boxes were delayed. After another day of not hearing from U-haul, we finally decided to respond to the text message asking where our boxes were and the reason for the delay to which the agent responded they would contact the carrier--they already had 2 business days to contact the carrier and figure this out at this point. They responded they would reach out when they had more information. They did not reach out--we reached out again via text message and they did give us a reason for the delay which was that they forgot to load our boxes on the truck and they were still in the original facility. How does something like this happen?! We received them 4 days past scheduled delivery. U-haul refunds $50 per day (total, not per box, which is ridiculous since they charge you per box) that they aren't at our doorstep so we should have received a $200 refund, but only received a $150 refund. An employee named Mike with customer service told us that the $50 per day was for every day the delivery was not at our doorstep past the guaranteed delivery date at the destination facility (6/9/24). $50 per day in compensation is not enough--it should be more as you can barely buy dinner for two people with that amount of money these days. Some other poor things we experienced with this process was both forklift drivers in Illinois were very distracted talking on their cellphones via wireless earbuds and lacked skills for smooth operation of the forklift. U-haul should require their employees to be totally focused on their 10 MINUTE job they are paid to do while handling customer's property they are paying them thousands of dollars to move. The forklift driver who picked up the boxes in Alabama looked like she had never been trained on the forklift--it took her over an hour to move the empty boxes and took her several attempts to pick up and load the boxes and in turn the forklift ground up and created small potholes in the asphalt in front of our house. We have a video of this driver moving the boxes if U-haul would like to see it. One of the boxes did not come with furniture pads as was listed in the packing order with our receipt. We selected "yes" to the question asking if our goods arrived safely--so far it seems so, but we have yet to go through most of our property because our boxes were not delivered until the day before leaving on vacation. The outcome of this process for us was frustrating because there were many positive reviews for U-box that we read before booking it and felt we could trust U-haul to safely and smoothly move our property, but they failed miserably. Spend your thousands of dollars with another company.

Évaluation :

5

no one behind counter so after 10 minutes I left keys and left

Évaluation :

5

Both employees on duty (Irving was one of them) were so helpful and went above and beyond in explaining how to enter and exit. So helpful and they both showed that they care about their work!

Évaluation :

5

My experience was very smooth

Évaluation :

5

I had the best experience with uhaul. Each delivery/pick up was exactly on time and went super smooth. The drivers really impressed me too! Thank you!!

Évaluation :

3

Please check AND clean all vehicles before renting them…. It was annoying to go back inside the facility and have the worker remove marijuana from the van I rented.

Évaluation :

5

Carmen took care of me she was very helpful, I will recommend this facility to everyone

Évaluation :

5

Very happy whit service and price

Évaluation :

5

Everything went smoothly with rental, set-up, and drop off.

Évaluation :

5

I wouldn’t recommend no one to 2001 Roosevelt Rd Broadview because the guys there especially the Mexican guy giving me the runaround to rent a truck but the lady at 950 25th Ave she was excellent it wasn’t a hassle to rent a truck from there

Évaluation :

5

Keep the young man that help me with my rental. He actually stayed over past his quitting time to make sure that my rental was completed. He has a great customer service etiquette. We need more people like him in the customer service field.

Évaluation :

5

Thank All Much and I Enjoyed my stay!!

Évaluation :

5

The staff removed the trailer promptly.

Évaluation :

4

Keith was a total professional and not only did he do his job well but I witness him lean in and help a coworker without complaint without fail. He demonstrated excellent leadership technique.

Évaluation :

5

For frequently rental customers offer a 30 to 40 % discount on future rentals and if you are renting storage unit a 10 % discount on that also you will get more customers.

Évaluation :

2

Improve customer service, provide all disclosures to customers, and NO OVERBILLING

Évaluation :

1

Truck was not clean change oil soon light was on engine was low on oil. I reserved this cargo van one week prior to pick up and was told my bill with it he info. I had would be $320 dollars if I stayed to my plan. I checked with Visa and was told that if there was any accidental damages that Visa would cover hem 100 %. The morning that I was going to pick up the vehicle I was assured that everything was ready as reserved, when I went to pick up the vehicle I was told that the prior customer didn't return the vehicle. I was taken to another U-Haul store and there I was told that I was required by their manager that I had to purchase their insurance in spite of the Visa coverage. This was $30 / day extra. I feel that this was some kind of a scam as I was required to spent an extra $60 that was a last min. requirment. I was never told this when I priced out my job using the quote that U-Haul gave me when I made the reservation and on past occasions when I have rented U-Haul vehicles. If this is some new kind of policy please let me know so I can plan my up coming rentals .

Évaluation :

5

Service amical 

Évaluation :

5

Alfredo is Awsome!!! Great Young Msn and should have is own Location in the nesr future...

Évaluation :

5

Shout out to Marrrria(gotta roll the r's when you say here name lol) for making my move in experience very pleasant. She's the cutest & most polite, helpful little lady I ever met working at a storage place. Highly recommend this location to anyone in need of such service as long as I live in area this will be my first and only choice for storage services.

Évaluation :

4

All was fair and good during the stay! Although, the roof may need some attention more regularly due leaks that occurred a couple times in the unit. Merci!

Évaluation :

4

No comment

Évaluation :

1

A lot of my things were damaged due to rat infested unit

Évaluation :

5

Aucun

Évaluation :

5

Best storage in the area!

Évaluation :

5

Great location. Fast and friendly service.

Évaluation :

5

The store manager Maria really went above and beyond in helping me find the perfect storage unit for my items and making my move quick and easy! I loved the customer service provided by representative Jay as well!

Évaluation :

5

I would definitely recommend this Uhaul facility to my family and friends.

Évaluation :

5

The best experience

Évaluation :

5

. All was great

Évaluation :

5

Great that I had the option to get a storage unit with the first month free after renting a cargo van for our move and the extra items I needed to store away for a brief moment.

Évaluation :

3

I thought that I had a couple of items in the storage and it seemed like mice or something got in my storage unit. They bit open a bag and little papers was late in a chair I had in the storage plus there were mouse droppings

Évaluation :

5

We love this loation...and I''m renting at this location again!

Évaluation :

5

Would like little more clarification in storage size mines was a little tight

Évaluation :

4

Maria De Santos and team should be lauded for this U-Haul facility. I have had this unit for several years and at one point had multiple units at this location and they supplied my truck for the move to Florida. This Maywood facility is exceptional, the staff have ALWAYS been great and super helpful. The facility is always clean, the lights all work great and even the restrooms were always clean and well stocked. I have recommended this facility to several people and would continue to do so. Great job Maria!

Évaluation :

5

The staff was always helpful. They were courteous on the phone and the facility very clean in my opinion. Especially the bathroom. Love the fact that you can drive into the building to un/load. Recommande définitivement

Évaluation :

5

Was happy with availability of access. Plus the ease of renting trailers.

Évaluation :

5

Never a problem with this location

Évaluation :

5

The staff member was very friendly and helpful.

Évaluation :

5

Very clean facility. Staff is very helpful. Would highly recommend this site to others.

Évaluation :

3

The manager is very rude

Évaluation :

5

The staff was very helpful. He had a lots of patience. I was extremely tired from the move .

Évaluation :

5

The staff was very polite friendly and helpful

Évaluation :

5

I love your facility .

Évaluation :

5

Best experience

Évaluation :

5

Keith assisted me and provided exceptional customer service! Refreshing to experience!

Évaluation :

1

They don't monitor the units when the alarm sounds they just cut it off. Anybody could come in and out and no one would stop them. The manager doesn't respond and they put auto Charges on your card without consent

Évaluation :

4

They should denote when facility is one floor and have better mapping

Évaluation :

5

Staff was very helpful.

Évaluation :

5

Service rep was very friendly and very helpful, she made this transaction extremely easy..

Évaluation :

5

Easy as 123

Évaluation :

2

Rats did hundreds in damage

Évaluation :

2

Keith did an excellent job assisting us with our storage unit at the Bellwood location and helping us switch our drop off location for 5x8 trailer. Below average rating is not specific to Bellwood Storage facility, it was for overall use of U-Haul scheduling (primarily trailer pickup) and information not updating correctly in the iOS app.

Évaluation :

5

The whole team were very friendly and helpful.

Évaluation :

4

Aucun

Évaluation :

3

N.D.

Évaluation :

4

The process and explany

Évaluation :

3

I moved out on the 4th of this month, but the lady who helped me didn't make me aware i had to do anything, but i made her aware i was leaving 5-4-2023. That is why i submitted move out yesterday. 5-11-2023.

Évaluation :

5

Love the indoor drive through

Évaluation :

2

Poor mice traps….mice ruined some clothing and a mattress…mice droppings everywhere.

Évaluation :

1

I was told I wasn't going to get charged extra for being told to move to another self storage facility because of an online glitch and now I have no money.

Évaluation :

4

When I came to move into the facility in East Bellwood, they had reserved the wrong unit for me. I was supposed to be in 1334 per the initial contract. But when I got there that room was occupied with another person's lock. And the room next door to it 1332 was available with a new green moving tag on it. So there was just a little confusion on my move-in day. I had to wait till the next day to get everything rectified. And the process to change units was painless. The staff was very helpful.

Évaluation :

5

Very clean and worker very nice

Évaluation :

5

I thank the store manager and her team for being helpful and friendly during the short period of time that I had my storage there everyone was polite and friendly

Évaluation :

4

The associate Jerry was VERY professional, he was knowledgeable about what was available and he was extremely helpful. I was just come in to check and he was the deciding factor for me getting a unit.

Évaluation :

5

Jerry was VERY professional, knowledgeable and courteous.

Évaluation :

5

Love it I will definitely be back

Évaluation :

5

They made it easy to rent my storage at this location

Évaluation :

5

Great staff, very helpful and knowledgeable.

Évaluation :

5

Larry Helped Me Out A lot, I Booked A 5x5x8 n he showed me the display i proceeded to get it but they realized it was too small. He was very friendly n helpful when i asked for a bigger unit.

Évaluation :

5

Loved the service great staff. Can't remember his name but he's great. Asset to uhaul

Évaluation :

5

I really enjoyed working with Larry, he's a burst of energy and always attentive. It's nice to deal with people with positive attitudes who treat you like a person and not a number. I would definitely recommend this location and would use Uhaul again when needed.

Évaluation :

5

I like that the units were inside and the high level of security. Although some units required a bit of walking to get to I would definitely use this facility again. Also the prices were posted in large print and there were no unexpected surprises with price changes as I have experienced at other storage companies. I will definitely be a repeat customer.

Évaluation :

5

It was great very helpful

Évaluation :

5

Helpful, knowledgeable staff.

Évaluation :

5

Great facility clean and secure. Helpful staff members.

Évaluation :

5

Larry was very pleasant and made my decision easy to want to rent and even upgrade the size of my unit. It's always nice when the reception is warm and inviting and you're treated like a person vs. a number. I walked in as a customer and left feeling like a friend. I would definitely recommend this location based on the customer service alone, not to mention it's well lit and seems like a pretty safe and secure environment.