From answering the phone to hooking up the trailer to my truck they were professional and helpful. He said the trailer was dirty inside so he swept and mopped it before we took off. Very nice people!
GWENDOLYN LCustomer Reviews for U-Haul Moving & Storage of East Houston
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was perfect! Staff was super friendly and helpful!
ELIA TThey called me notifiying me that my storage unit was broken into. I had over $5 000 worth of belongings stolen from my storage unit the week after I purchased and moved my stuff into the unit. I will never be able to replace my stuff now. It was a complete night mare! I will never use any uhaul products again ever!
Aamard R | Expérience généraleThe GM was excellent and so was the customer service👌🏾 Everyone was kind and friendly👌🏾
KATHY GGot to the Mesa location the GM pretty much told me hey I dont rent my equipment for three day to no one when in town as if I wasn't paying for the rental then was told hey I'll give you the rental for the time you want at a cheaper price but it will be one way which mean you can drop it off at any location once you are done then I find out he only booked me for one day please read your paper work then i find out they pick a location for me to drop which was 40 minute away from my home which was four time the miles I was even putting on the truck
MARKECY HMr. Chris Day and staff were very nice and courteous if need big stoage again would definitely use this facility.
rodna s | Expérience généraleGreatest costumers center thank you for your service hope to see you soon
EDWIN MThe customer service at the U-Haul in Houston was excellent. I appreciate the staff for helping me move my rental truck with no issues. They were very helpful, and I was very satisfied with my experience here.
TONYA WDid what it needed. Facility was old and no ac. Rougher part of town. Employees were nice.
TAYLOR TThanks you guys your the greatest 🙏
Gene W | Premières impressionsEverything was great !!
NATHANIEL BAll the staff has been very professional and kind to me.
Jennifer B | Expérience généraleAlways a pleasure to use the Mesa Rd location. Chris, David, and the team are always professional and get me going.
MAX SThe storage room needs to be looked at because water gets in every time it rains, some of my stuff got wet specially my mattress.
Ricardo R | Expérience généraleChris and his staff are very helpful and ready to answer any questions.
john l | Premières impressionsMr. Day was helpful and explained information as well
candace r | Premières impressionsStore did not open on time. Keyed employee was almost 45 minutes late.
KEVIN MThey STOLE MY MONEY
GLENDER Svery nice staff
SHEREE SThank you for your kindness.
Karen A | Expérience généraleThe worker who waited on me was really nice.
LUCILLE SHad mold on everything at the bottom of my items
Alexis N | Expérience généraleNo orange drop off key box as shown at the UHaul video instructions. Finally I saw it the door leveled drop off key with green color. Other than all excellent.
GAUDENCIO VNot really because y’all are really good customer service y’all help a lot y’all customers
LAURA HNo Improvement needed the customer service definitely 10 out of 10 highly recommend her service!!!!!!
JEFFREY HEveryone was good
Latonya S | Expérience généraleFriendly staff always a great experience renting from this location!
ekko aYou guys have been great
Shawn WMr Chris Day was very courteous and professional would use again if needed
rodna s | Premières impressionsI visited this location over the weekend and the supervisor, Rosebert, handled my accommodations in a timely, professional manner. Highly recommend this store location on Mesa.
TANAKA SThe people were friendly. The inside of the trailer was clean, but the outside was very dirty. I was told on the phone that the location could sell me a trailer ball and hook me up, but they told me that I would need to take the ball somewhere else to put it on securely. They eventually did put the ball on after I told them that having to take it somewhere else was unacceptable. They didn't have the furniture dolly that I ordered.
ERIC BKeep providing great service
FUNTELLA MGet Chris some help! He’s the hardest working man I know!
MAX SMoved to another similar storage facility due to U-Haul frequent price rate changes.
Tony S | Expérience généraleVery disappointed that the contract said tank was full but wasn’t.
CHRISTOPHER RService was quick, fast and everything was done exceptionally. Highly recommend this location due to the expertise of the staff.
RAYNALD TRosebert C, Assistant Manager provided "GREAT" customer service. He made sure I had everything I needed and assured me of the operation of the truck rented. He even demonstrated how to open the back of truck, since it was a larger truck than I have used in the past. He needs a raise and promotion! Thank you Mr Rosebert.
EVA HVery good service. Completely satisfied.
JAMES M💯
KENNETH SBoth managers was very helpful and nice
SHONDA PYou mfs charged my card 900 and I only had the truck for 2 days
REBECCA BSeamless transaction, staff was efficient, I was able to make my reservation and pick up without any hiccups. I left a package in the vehicle by mistake, I was able to contact the site and retrieve my package,thanks
PAUL KFor me nothing good customer service in this location thank you!
ALMA DLights outside storage pod ok, but did not find lighting in pod Otherwise.everything very good Storage was secure
barbara m | Expérience généraleMuy buen servicio
blanca g | Expérience généraleChris was very attentive and the other guy with the long name I’m not sure how he spells it.
LAKEISHA SMy experiences have been wonderful with each staff
VARLICIA W | Premières impressionsThe truck was not up to part. The light fixture fell into the hole and it was dark outside. It took me forever to get that back in place. I was charged for a dolly.....I did not receive a dolly. The truck was running horrible over all.
LASHON JStaff and service was great.
NATHANIEL REverything was great!
TENESIHA MThings was very great
margret w | Premières impressionsExcellent service, great equipment
DOMINGO GHave clean equipment
AARON SChris was nothing short of AMAZING!!! He was helpful, very polite, he made me feel valued as a customer and customer service was TOP TIER. I had to call him back because of an added charge he made sure to get corrected for I really appreciated him.
SADE CUpon return wouldn’t let me do the process of return.
MLEXUS BGood customer service
DAMIAN RThe paperwork stated we has 1/4 of a tank. In actuality, we had less than 1/8. I provided that in my pre-drive paperwork. We got 5 minutes down the road and had to add gas due to being on empty. The vehicle was not clean and smelled of Marijuana and cigarettes. We had the vehicle for less than 3 hours but was still charged for 4 hours. I was told I would get a final receipt once the vehicle was checked in. I never received it.
TAMERSEN GTodo al 💯 Gracias
Victor PI will keep coming as long as Trenisha and Michael is there. They have great customer service and if there is a problem they will try and fix it to the best of their ability. I rated over all an excellent because of the because the vehicles are not too much up to par.
LAJUANDA LI believe her name was T. The rep was all alone on a Saturday morning and it was obvious other employees did not show up. I was one of 5 people waiting before the doors opened. Although you could see the initial frustration on her face, she handled the crowd like a pro. Never once did she stop. She smiled and gave everyone their full attention. I knew my situation was going to take a while, so I opted to leave and return an hour later. She took her time explaining my options and showing me the units that were available. All the while, more customer kept coming and she handled it all like a Champ!!! I've been in Customer Service all my life, she is a prime example of how to the job - Service The Customer!!!!! You don't have a rating system with enough stars for the way she handled the day!!!!!
JOSE Lthe GM is super nice
Riccardo TThe Manager Mr. Chris is Superb, Exceptional customer service one of a kind he deserves a raise and a BONUS
Sharon A | Expérience généraleKeep Up The Great Job. Y'all Are So Awesome & Still Looking Forward To Keeping Your Business
KALVIN J | Premières impressionsCompany had me running around looking for equipment out of my own expensive then gonna to try to over charge me
LYNETTA GNothing at all
Lakeisha WProfessional, friendly and knowledgeable staff. Excellent service. No improvements needed.
Gary TContinue the good work!
JORGE AExcellent customer service 👍
Lee SI had no issues with any part of my interactions with the staff or the vehicle I rented, thank you
PAUL KI have seen many phases of That facility! I must admit it looks good around there! Shout to Chris Day for being awesome for the help, it was very much appreciated in these trying times! Keep up the good work! May God bless!!
Meshia A | Expérience généraleEverything was on time with reservation, staff very nice.
RICHARD PThe general manager was awesome.
BRANDON BAwesome customer service!!!! The lady that helped me was very knowledgeable and funny as well. I literally felt like I was talking to family while I was up there. Definitely keep her around and I'll definitely come back again!!!!
ANDREW CThe staff was very helpful to me and also helped me to show how to get in my storage after hours. Thank you for all the help, and continue to help me and everyone with your service
MARY Y | Premières impressionsI would give this location an excellent however I would recommend that the trucks need a little maintenance. I am a very frequent renter and I must say that all of the rep are very nice and pleasant
Lajuanda LFast friendly service.
MADELINE EEverything was okay..
Kelly SThe male staff member who was working around 5pm of 10/29 was extremely helpful and went above and beyond to assist us.
China H | Déménagement en ligneTrenisha E Great customer Service plenty of greatness
Lakesha g | Premières impressionsGreat job
Willie E | Expérience généraleI had insurance on my storage someone broke in and cut the locks and things were stolen dishes were broken but was denied for no evidence of breaking there cameras didn't reach my storage unit directly so hmmmm
Nancy P | Expérience généraleNever moved in. Cancelled the same day. There was a mixup due to availability. So went in a different direction.
Errol L | Expérience généraleMr. Chris Day, and Michael were very helpful and understanding through my difficulty time. Thank everyone at that location.
laquetta t | Expérience généraleThe staff was very nice. I paid for a climate controlled storage but when the movers got there to unload the storage the unit I paid for had a lock on it from a previous renter. I then had to wait for them to find me another storage which was a storage outside and one of the workers said they they apologized but it was not their fault. Well who fault is it??? As an employee you should check every storage before renting it out.
Catrice C | Premières impressionsIt’s good
demetrica w | Premières impressionsThe manager Chris and his entire staff are awesome. From the beginning I had issues at another location...I called this location and the manager went above and beyond to make sure I was taken care of. One of his female employees helped me a lot during my visits...I forgot her name, but she is very nice and helpful, and very knowledgeable. Michael helped me get my truck and assisted with my move out of the storage facility. He has excellent customer service and he made my process so easy. The entire staff are very warm and welcoming and definitely deserve recognition for running things so well over there! HIGHLY RECOMMENDED!!!!
Angela W | Expérience généraleThe staff was very professional at respectful!!
Brenda Y | Expérience généraleTreneisha was very nice and informative and I read her as a five star
Angelia R | Premières impressionsI am so thank for Chris and his staff. They were more than helpful .
Tamekia M | Premières impressionsS.O.
WELDON B | Premières impressionsCHRIS IS A AWESOME MANAGER. THE WORKERS ARE NICE AND CONSIDERATE. VERY HELPFUL. YES I WOULD FOR SURE USE THEM AGAIN AND I WOULD DEFINITELY RECOMMEND
MARY G | Expérience généraleService was very good
Larry W | Premières impressionsUhaul E Houston Mesa Rd. Easy process. Manager and assistant was formal. Helpful. Surpisely polite.. Immediately helped many customers needing assistance. Clean. They notified me of some imperfections prior to moving in. Build my comfort level. So of course I would like to invest. Oh, yes and the sizes of units are great sizes.
Celica C | Premières impressionsEverything was extremely fine.
alfredia b | Expérience généraleU-haul needs to put an iron gate around the outside units because that will help keep down the break in my unit was broken into once and they tried to get into my unit again outside other than that it was OK
Stephon S | Expérience généraleMy furniture molded while in that storage unit I had to get new couches and mattresses because of the moisture the staff was okay I know they do check the units no one called to tell me that my stuff went bad
tarnika f | Expérience généraleThe staff have always been phenomenal! I sincerely appreciate the commitment U-Haul has to keeping prices low and competitive. It is also awesome that in the two years I needed a space, U-Haul only increased the rent once and it was still affordable - kudos for not "sticking it to folks" at a time when obviously, they don't need any additional challenges. The only complaint is that sometimes, there is an onslaught of customers and due to the nature of the business, the wait time can get a little long. THANK YOU!
Kimberly L | Expérience généraleI love the staff for giving a me a chance to have a fresh start with getting my life back on track. Amazing team
Dykeia W | Expérience généraleMessed my furniture up had everything mildew had to throw alot away
Patricia C | Expérience généraleExcellent
Willie E | Premières impressionsAwesome guys!!
Jerome H | Premières impressionsGreat specials thank you guys.
Jerome H | Premières impressionsEfficiency. Great Customer Service. Clean. Informative.
ewunike a | Expérience généraleIt was okay
Sandra S | Expérience généraleI have damages to my furniture it was wet and mildew, apparently there was a leak in the roof of my storage
bernadette c | Expérience généraleExcellent service à la clientèle
marcus m | Premières impressionsThe different managers that I dealt with at this particular facility was just great and helpful even the afternoon crew. The office itself was nice and clean. I failed into a financial issue and was unable retrieve my items. I was more than happy to find out that a program was put in place for people like me. so I was able to get everything out without any charge. My only issue was that once entering the unit I found a dead rat and several droppings on my bags and boxes . My items was torn from the rats. That was not a pleasant sight to see. I spoke to the person that was in charge at the time and they assure me that it they was working on the issue. Once that is taking care of. it will be a great place to store your precious items.
Alejandro B | Expérience généraleStaff was extremely friendly and super helpful and very informative. Will be returning for future business.
salsa s | Expérience généralePeople was great 👍.. Great customer service...
Tony G | Premières impressionsGreat Job
belinda s | Premières impressionsThe staff was amazing as well and their customer service was above excellence. I will be returning if needed.
CHANDRA L | Premières impressionsI was treated with great kindness by Ms. Allen she was very professional I will recommend U-Haul to everybody. Thank u for being a wonderful employee. We need more of you
Gwendolyn W | Premières impressionsWell when I spoke with them I told them that by the time they closed I wasn’t going to make it so I asked could my mother come up there and get my storage information for me she told me yes then when I sent her up there they told her no So I then got on the phone with the representative and explain to her the situation and she let my mother get my storage information and everything was clear.
tarnika f | Premières impressionsPoor because I had an outside unit. Next time it will be a climate control unit. The rats damaged all my things. So I just auction it off...
Connie b | Expérience généraleThe staff was very helpful. They always assisted me when I needed help.
Lavette C | Premières impressionsEveryone there is so nice and they help you out the best way they can
Brendan S | Expérience généraleStaff was friendly, professional, the rates were reasonable , the hours to access the storage area worked out well for my son and I
Shantele W | Premières impressionsVery friendly and nice staff
LORI S | Expérience généraleThe customer service was spectacular. The young lady was very professional; clear and transparent with helping me understand the different fees involved. Thanks Ms allan
Coby M | Premières impressionsAll Good
manuel T | Premières impressionsThe staff at this facility is very friendly and knowledgeable of their job , especially the general manager. Love this place
Alejandro B | Premières impressionsThank you U-Haul for your service 😊😊😊👍
Jennifer F | Premières impressionsThe service was great,good communication ms allen was very professional.
Brenda Y | Expérience généralenever have equipment
ikedrea b | Déménagement en ligneGreat experience, Cremeshia made everything smooth
Alize L | Déménagement en ligneThey broke in my storage stole all of my things and asked me to leave a report!!! They lied and said, I didn't have insurance that's a lie. I will never recommend anybody to go there.
Catherine W | Expérience généraleStaff was very helpful .... Thanks Appreciate for your patience
Kenita G | Expérience généraleBien
MICHAEL L | Expérience généraleFantastic people and understanding!
JANETTE L | Expérience généraleThank you guys for your service
Catherine W | Premières impressionsBecause my unit got broken in to
Deandre D | Expérience généraleMy sales rep was very courteous !had great amazing Customer Service ! was able to give us the best rate so that My family can move ! she has helped us so tremendously to where I am now a Uhaul fan. ! I love her effort- the Mcmurray
Erica M | Premières impressionsThe manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I'm fully loaded ready to unload in the unit, it's not even vacant it's already taken but a customer. They move me to another unit and tell me they won't charge me extra because it's their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I'm supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for "abandonment" to close my account. Don't use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere else
nathan a | Expérience généraleThe people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.
ARNEZ J | Expérience généraleThe staff was very helpful & respectful!
Kimberly H | Premières impressionsThe representative was nice and professional
Claudette W | Premières impressionsI really appreciate the employees and concerns.
Kiven T | Premières impressionsHands down my store location and team members absolutely the best. They work with me no matter what the situation is. They let me know whats best and the options I have. I dont think ive ever saw them not laughing or smiling with each other and the customers. Keep them around
Darnecia B | Expérience généraleI love my store reps! 😁
Darnecia B | Expérience généraleAll good
Isaac C | Premières impressionsStill waiting on a storage to be unlocked
Stephanie G | Premières impressionsThe best very family and welcoming fast respond help solve all matter
Brandi T | Premières impressionsCarmeshia Allen is the truth
Crystal D | Premières impressionsCarmesheia Allen is e excellent .I appreciate her
Crystal D | Expérience généraleI think U-Haul is the most convenient and reliable storage and the service always.
Billy g | Premières impressionsThey didn't have any sizes available
Laurie A | Expérience généraleI enjoyed talking with them they were so helpful
ANNETTE W | Expérience généraleThis storage was too small too give somebody i didn't like it but i had lost it because i was in labor and they kept calling back too back by
Allen M | Expérience généraleHave a great day
Henry B | Expérience généraleThe manager Cremeshia is very efficient and knowledgeable she even knows how much air goes in the tires. Overall your staff is awesome I look forward to it again thanks for everything. This location is definitely my U-Haul Superior service.
Sharon A | Expérience généraleWhen I wanted to check out of the storage I need it one day extra and U-Haul told me I had to pay for a whole month I think that was very unacceptable and extreme just for one extra day so for that I would one anyone that I recommend you how to to check out the day before your next month is due because that is extremely ridiculous to pay more than $200 for one day When U-Haul will rent that unit the next day you move out
Hattie B | Expérience généraleMs. Cremeisha and her staff are extremely courteous, helpful, meticulous, and always go the extra mile to help. Exceptional customer service!
STANLEY R | Expérience généraleThe staff was very friendly and accommodating. Politeness was very outgoing.
Kendrick M | Expérience généraleI was refused help furniture molded no assistance l paid insurance on storage. Therefore I will never use this service again.
Qynne S | Expérience généraleI love the people at the u-haul storage on mesa rd they are so friendly and explain everything so well to you and the place is so clean , we had a storage there for a couple of years and we never had no problem , yes I would highly recommend u-haul to my friends and family if they ever needed a storage !!
Lydia G | Expérience généraleSomebody was able to break my lock and open my storage
LARMETRIS A | Expérience généraleThe staff is amazing. They go above and beyond to ensure the client is at ease and fully understand the contract. They also have an amazing dynamic within the staff.
LATORSHA J | Premières impressionsStaff at the location on Mesa drive damaged and stole my belongings out of my uhaul! A promise was made to replace items but I have been given the run around and nothing has been replaced ! Management is not helpful in reimbursement or taking accountability for staff!
Kendra B | Premières impressionsThey were gteat
Evelyn V | Expérience généraleThanks to all staff ,
Pitre C | Expérience généraleI received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.
albert b | Premières impressionsHeidi and Kevin customer service was incredibly refreshing
Ashley B | Premières impressionsThe lady that work there was real rude to me and gave me a dirty unit.
Qynne S | Premières impressionsAva was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.
Sydnee B | Premières impressionsThe rep that helped me was very patient with me and understood my needs and helped me select the correct unit.
Dovie F | Premières impressionsAwesome service (Ava and Dominique). Excellent knowledge about u haul services.
Shaquita T | Premières impressionsThe U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfied
Ella D | Expérience généraleExcellent service
ALFREDIA W | Premières impressionsThanks for this location!
thelma e | Expérience généraleThanks for such a excellent experience 🤩 🌟🤩
Keisha S | Expérience généraleThis u-haul facility has the most friendliest people I have ever dealt with, they treat you with respect and make you feel so welcomed , if I ever need need a storage , or plan on moving , again u-haul will always be my number one choice , oh , and the management , and employees at the facility on Mesa rd. are wonderful , courteous , and very friendly
Lydia G | Expérience généraleVery Good 👍
sidney w | Premières impressionsMy experience with the u haul on Mesa was excellent the lady that help me was very kind and help me with my problem I want to thank her again job well done.
Patricia W | Expérience généraleI love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍
Lydia G | Premières impressionsNice quick friendly service
Sellie S | Premières impressionsThe service was great and the staff was very friendly and helpful.
duncan s | Expérience généraleWater got on most of our stuff and it got mold on it.
Jonathan C | Expérience généraleBest staff ever. Polite. Very detail about instructions. Clear communication.
Bertano C | Premières impressionsThe manager was very professional and Curtis she made you feel she was there to help you
SARAH E | Premières impressionsMs. Ava and the staff are Awesome and serve their customers with excellent care
BELINDA T | Premières impressionsI had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...
katherine t | Expérience généraleThe staff was very helpful and went out of the way to make sure I was satisfied
duncan s | Premières impressionsMs Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome
Lawanda G | Premières impressionsAWESOME!!
Shanita F | Expérience généraleEverything was explained to me real clear and I really appreciate it the way to customer service Worth
Travis S | Premières impressionsGood people
LEE S | Premières impressionsNo comments
HARVEY T | Premières impressionsI would recommend everyone anyone to U-Haul Storage
SERITA J | Premières impressionsDemetrius and his staff is always been very cordial and helpful.
barbara d | Premières impressionsYour Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!
Jean M | Expérience généraleTodo bien gracias
LYDIA C | Expérience généraleAva was very helpful and she has great customer service!!
Tasia G | Premières impressionsThe best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was help
Brandi T | Premières impressionsQuinton is a new hire. He was very helpful and courteous.
Karen T | Premières impressionsAve she is super
ANGELA C | Premières impressionsThanks for the great customer service ..
Felecia J | Premières impressionsDemetrius provided us with an awesome experience and I will recommend this experience to my circle.
Taelor B | Premières impressionsWhen someone pay, unlock storage immediately.
TONJA c | Expérience généraleThe manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!
Cindy C | Premières impressionsMR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESS
OCEANIOUS G | Expérience généraleOver charged at times,and refuse to give refund!
GABRIEL N | Expérience généraleCool
janice d | Expérience généraleInfested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!
Alyssa G | Expérience généraleMy things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn't have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I'm out of furniture & clothes with a newborn baby and they don't even care to replace nothing
Danviel C | Expérience généraleThe location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!
Taunya P | Expérience généraleI was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friend
Fefi J | Premières impressionsThere was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.
Taunya P | Premières impressionsThey went above and beyond for us. Thank you all.
Lisa C | Premières impressionsI was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...
John J | Premières impressionsEverything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot
Brandi T | Premières impressionsLexis was very helpful but the manager was horrible. She don't even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.
Porschia L | Expérience généralewith a guest feel employee shouldn't answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me
andrea f | Premières impressionsThe staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.
Darrell T | Expérience généraleThe manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.
Erica a | Expérience généraleWaited in line for 15 mins
TRACY T | Expérience généraleI was satisfied.
Ramona S | Premières impressionsThere was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.
Pamela B | Expérience généraleThe manager was awesome great customer service.
Erica a | Premières impressionsI would recommend uhaul storage to friends and family
Jacalyln M | Expérience généraleThe staff was very polite and helpful. Great experience
Darrell T | Expérience généraleThe management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.
Darrell T | Premières impressionsGreat service
Aquina H | Premières impressionsMy family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.
Dominique D | Expérience généraleThey are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.
mahogany r | Expérience généraleThe facility is well kept, very clean. The service I received was excellent.
Peggy B | Expérience généraleI was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.
timothy h | Expérience généraleGreat customer service, clean facility.
Tony B | Premières impressionsI just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..
takeitha m | Expérience généraleWas told that the unit 1418 would be clean and it wasn't. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.
Kendra J | Expérience généraleThe manager Micheal Billings Jr., was not helpful choose another storage facility. They don't care about you property all they care about is the money they make off of you.
Phillip a | Expérience généraleThe manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things
Chastity E | Expérience généraleExcellent customer service
madilyn m | RéservationNice experience
Christopher O | Expérience généraleVery good customer service.
Octavia B | Expérience généraleMy delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.
Kari T | Expérience générale