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CONSTANCE HCustomer Reviews for U-Haul Moving & Storage of East Mesa
Testimonials From Recent Customers
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The staff are wonderful. Very helpful and friendly.
WILLIAM AInteresting that my online reservation had me picking up the truck at one address but when I got to the location no one was there, it was just a storage facility. I had to call a number on the door and an automated message directed me to the location (3 miles away) where the truck actually was
Michael M...
JOHN SExcellent service à la clientèle.
JAYE HI appreciated the quick and skilled help I received by the gal that helped me in Mesa, AZ. Can't remember her name, but I won't forget how well she treated me. Thanks to her I was able to get some problems solved and on the road in no time. Best, John
John GThank you miss general manager appreciate you !!
BENNIE W📦
TROY SGreat rental location! Awesome Customer Service!
JANE NEverything was good the manager was helpful and friendly
Gilbert GThe customer service from the folks at this location is fantastic. I've rented from here several times and they always do a great job.
WILLIAM AExplain the final invoice better when asked. Not just say "these are the final chgs based on ur actual move services used"
JAC DThe person there was extremely helpful and accommodating. I was impressed with him.
STEVEN LYour staff is absolutely second to none, I e enter a van back in Nov. And the lady who was so helpful and kind. There were some impatient customers waiting on a manager with keys, she didn't get flustered and made sure I understood everything and had a great experience
Michal SDolly was dirty but didn't bother me. Very nice employees.
Danny CI was charged extra at the UH Mesa drop off site because they said I dropped off at the wrong location...But I went to the same location they gave me at Oceanside pick up and even wrote the Mesa address on my Receipt....Sorry but I am an 86 year old Disabled Veteran....but I do thank the U-Haul folks for helping me move to Mesa...Thanks to all....Donald Kenney...
DONALD KSomething got messed up in the return and I was charged for and extra day even though I returned the unit 2 days early. Seems like the address printed on my paperwork and the address in UHaul system has a discrepancy.
JESSE BThe very nice lady who helped us complete the return was most helpful and really did everything she could to make sure it was a positive experience!
OSCAR VAll is good here.
JOHN ANothing to improve. GREAT CUSTOMER SERVICE ON 12/8/24 and 12/9/24!!!
Marsha MLindsay was amazing great service 😁
EFREN RAwesome help
Ralph RPossible the friendliest, most efficient U-Haul site I have used in the many decades I've been using them. Will use this site again if it is logistically a wise move. Merci.
Joanne GEasy out and easy in. Thanks!
Todd JActually Josh, was AWESOME, the this will be my store from now, best service ever
LAITH FThe salesperson who helped me (the GM) was great. Very kind and personable. Nothing but good things to say about her. And I thank goodness that she was onsite because the website you offer is not at all easy to use and in just about every case was cumbersome and non-functional. Examples would be the requirement to use the website to check in at vehicle pickup - only to find that there was no such ability onsite. Another would be the website suggestion to photograph the vehicle for prior damage (or lack thereof) only to once again find that it does not work. The AC in the van I rented only worked in "defrost" mode pumping hot air into the vehicle despite my trying to adjust the settings. Probably not a huge repair issue but shows a lack of attention to ensure proper vehicle operation prior to renting it to the public (thank goodness it was a nice sunny winter day and not summertime at 115 degrees). Anyways - these are just a few examples of my experience - definitely not 5-Stars...
MARK PService is very slow but well fone
Patricia HEverything was perfect
CONSTANCE MThe cargo van was just fine even tho I tried to get hair out of the front seats. It was either cat hair or someone was shedding. The van drove just fine. I can deal with it. The experience was Great. Thank you Maria.
SONYA LI had a U-Box delivery from AZ to WA that went without a hitch. Thank you U-Haul staff. Your customer service was nicely done. Blessings.
Shiloh AMerci!
RHONDA HStaff was super friendly and accommodating. Answered all my questions.
TOMAS RFriendly service and clean, reliable equipment. This is my favorite location.
Rowdy WNeed signage clearly showing equipment rental location.
LARRY LTow dolly was defective. Wheel fell off during travel. This place is a joke. I asked if they regularly maintained these units and they said they do. I don't think so. Guy in charge was too busy chatting with girl friend or wife.
CHRIS SBoth managers were great!!! Absolutely no problems!!!
ROBERT SBack in February I called and asked that the contents of my unit be sold. I had no where to put it and didn't much care. Due to a "management change", this was not done. Now they are coming to me with over $800 worth of fees.
Jason B | Expérience généraleVery friendly and informative.
Russell ESo friendly Jennifer was great
Charles WI reserved a pickup. When I arrived a pickup was not available. Very frustrating. The van I used was big and hard to see from. Kameron who took it back in was terrific! He saved us both from a frustrating situation.
Karen WEmployees were very courteous and helpful and though they did not have the requested trailer check back into the system they still allowed me to take it as is which really helped me. It just had a little bit of debris in the bottom of the trailer but no big deal
NICHOLAS VMake the seat adjustment on the driver's side easier to move--hard to find and hard to move backward.
Carolyn DAll employees were terrific.
EUGENE W | Expérience généraleQuick friendly service
BRENDA PThe first day there were a couple people hanging out in the hall.
GLEN L | Premières impressionsMaria was so friendly and nice, she made the whole process seamless. 10/10.
GIUSEPPE CLindsay and Josh were great at their jobs. Fantastic customer service, very responsive, and helped me with my uBox. One thing that would be helpful is to give your staff phones they can carry with them because too often they were busy far from the front office and forwarded messages to central. Several times I had a need to speak to them and couldn't reach them by phone so had to drive there. Second, when someone rents a someone rents your uBox, be MUCH more clear that if they store their box instead of delivering it to their house, that box will not be accessible any old time the customer wants it. They have to call to arrange for it to be available and that means potentially more forklifts, which means as the box gets emptier, contents will shift and there's much higher likelihood that the contents will break. That was my biggest misgiving: that I had no idea the box wouldn't be in one place all the time (like a storage unit) that I could access at will. Sure, it all makes sense now and I get why it's like that, but if I'd known that up front, I may have chosen to have it delivered.
MARIAN PMaria was the best customer service we’ve had ever at U-Haul.
TRACEY MTruck had hole in seat and didn’t sound mechanically sound thankfully I was go about 15 miles total round trip
VICKI MLower your prices!
JONATHAN LWe have had the most excellent service from U Haul from Arizona to Alaska! Customer service was excellent, kind and courteous. The UHaul delivery was the same! Charlene, Max, and the driver James was efficient and extremely curious. Could not have asked for a better experience. Thank you so much and not one thing was broken!! Thank you!
Rita MGreat location, friendly staff
MICHAEL NTrain employees to do their job. Between one of the uhaul workers sending me down the road to a different location to pick up car hauler that was never reserved at this location to the other worker giving directions to the uhaul location which were actually the address to the location "We" were at. I'm thankful for Mat's help at the Main/Lindsey location. He was very knowledgeable and professional and would definitely recommend this location.
EDWARD JI reserved an appliance dolly and there wasn’t one available when truck picked up-so I didn’t get one-very frustrating-upon my trip from Arizona to Montana the AC didn’t work-miserable
MELISSA RGreat customer service! I often rent their equipment for business purposes and have never had a problem.
Rowdy WI booked a 15' truck online with Uhaul at a certain location only to receive a call a few days before my scheduled pick up date telling me I must use another location to pick up the truck. Why does the Uhaul app allow someone to select a vehicle that is not available at that location? Please fix this as it has happened to me twice.
STUART LInside of trailer floor wasn't the cleanest, the tubs we had sitting on the floor came out with black stuff on them. Otherwise, the equipment worked great.
David EI always rent from UHaul you’re the best
MARK SI would just like to say the staff were very friendly and helpful - both on pick-up of the truck in the morning and drop-off in the afternoon.
JEFFREY MYou’re people were excellent
ROBERT W | Expérience généraleGreat experience. Rental and return was smooth!
ENJOLIQUE SVery friendly staff here; made the turn in process quick, simple, and painless.
Pamela HThe person who served us was extremely helpful and cheerful.
ROBERT RI had to wait almost 10 minutes while the clerk came up from the storage area The truck fuel economy was a painful joke I put $35 dollars in fuel to go 42 miles.
MICHAEL Lboth packers and movers were extremely careful with all our items.
darryl yKamerin (I think) got me checked in and helped me hook up to the trailer. Good friendly service.
William RThe manager is soooo nice and very helpful. She is someone I'd keep around if I was you.
Elaine M | Premières impressionsVery nice ,safe facility.
Sylvie B | Expérience généraleIt's a manned facility with good staff on the property. Security (cameras, etc.) good lighting, good temperature, motion activated entry door, and convenient facilities all at a competitive price.
MICHAEL B | Premières impressionsStaff was more than friendly and accommodating. The facilities were super clean and well maintained and a wonderful climate, thank you again.
Brian J | Expérience généraleWhen processing online, I think it should have been noted that the unit the only unit available was at the very back corner of the building with no access from the back. I went into the sales office and asked if there was other access instead of walking through the entire building. The person working on Sunday, August 4 was extremely unhelpful. I asked if a discount could be given since it is the very back corner unit. She just looked at me and said no with zero customer service. Once we took our first load all the way back to the back of the building in the far corner the free lock that was supposed to be provided was not in there. I had to walk all the way back out to the sales office went to the girl that was working told her there was no lock, and she just pointed with her finger And said you can just choose a lock. Very disappointed with the interaction with this employee. I have rented multiple storage units from U-Haul previously and have always received Excellent customer service. I plan on using this facility to store my belongings and then to use the moving service so I hope this isn't an indication of the service we should expect.
Tammara G | Déménagement en ligneLindsey has been the best employee I met at U-Haul yet. she is very punctual quick and very well informed she’s pretty awesome and I know it’s a tough location, but I hope they pay her enough because she’s a great fit for the company for somebody who is willing to do what it takes.
ELIJAH S | Expérience généraleThank you for all your help.
Brian J | Premières impressionsThe front office employees were also very helpful and walked us directly to our unit when we asked for directions on our first visit
Daniel P | Déménagement en ligneGood but was left with lock on a couple times after paid
DJUNA E | Expérience généraleFor being such a large facility I'm very surprised that often only one person running everything!! With world the way it is so dangerous!!
Rachelle A | Premières impressionsIt would help if the computer system is addressed. Many problems and slow.
George S | Expérience généralethere is too much up selling before you can pay.
Ginelle W | Déménagement en lignegreat facility
Sharon L | Premières impressionsThe facility was clean overall, and the customer service I received on the last day of rental was exceptional. I don't know if the lady who helped me during the close out process is a manager at the location but she went above and beyond with her excellent customer service since I had encountered a poor service prior to my closeout date. Because of her and the cleanliness of the facility I will continue to conduct business with Uhaul and recommend their services to others.
marie y | Expérience généraleAwesome staff perfect location with amazing hours for after hours access!!!! Staff exceeds expectations and they are absolutely the best team around the area
JONATHAN P | Expérience généraleThe check in process wasn't perfect. There was no manager and the gals didn't know how to check me in from my reservation. They were both new and there wasn't adequate training it seemed. Other than that, it was just perfect.
Christopher C | Expérience généraleEverybody that I spoke with their U-Haul was very helpful. They knew what to do I didn't. Merci.
Patricia M | Expérience généraleAmber is a great manager. She was very helpful and polite. Ill use this location again
Nick K | Expérience généraleIt was Secure all right key card didn't work well so I got charged for not even using it.
Camille W | Expérience généraleThe employee that assisted me was very nice, courteous and helpful
CINDY G | Premières impressionsPrices kept going up
Margret M | Expérience généraleAmber was my contact and did a superb job in all aspects of my U-Haul experience. Seems a very valuable, knowledgeable and accommodating manager.
JAMES F | Expérience généraleAmber, in the office, was so very helpful and pleasant to deal with…not only here in Mesa, AZ but also from SC as I made arrangements for my move…my dealings with the UHaul in SC was much less than good
Phylis E | Expérience généraleYour move out date is wrong I was OUT OF SAID STORAGE BY 9-16-2023 which was my due date for next months bill I'm not working at this time therefore I had to vacate my storage room at this time hopefully in the near future I can reestablish another unit in the near future thanx for your understanding have a great day thanx again
Brad S | Expérience généraleAmber is fantastic I only moved out because of location as I moved far away.
Rebecca P | Expérience généraleIt's been a great place. Very kind, clean, friendly and a good value. I am grateful I had them for the years I did. Thank you all! Aloha from Maui 酪
RENEE S | Expérience généraleWonderful staff and management.
LUCA H | Premières impressionsVery clean and very friendly high recommend
ANGEL S | Premières impressionsI have another storage unit with public storage and want to move my stuff from there to over here but there isn't a unit big enough available. I'm on a waiting list but there are other people before me. It would be nice if they were more units available in case someone needs to upgrade to a bigger unit.
Michelle L | Premières impressionsNone at this time.
STEPHANIE M | Expérience généraleGood people and very knowledgeable!
Graham P | Premières impressionsThe storage facility where my unit is is warmer than expected and warmed than the other unit at another facility. The gentleman that checked us in was very helpful and polite and efficient.
Paula L | Premières impressionsAmber was always helpful. As we're all the staff.
Mike H | Expérience généraleWell maintained and clean, always. Staff and management are all friendly and helpful.
Lisa M | Expérience généraleGet customer service
Jennifer S | Premières impressionsAmber is very friendly and helpful. If I need to store things in the future will be back! Merci!
ron b | Expérience généraleJosh was very nice and helpful.
Sylvie B | Premières impressionsThe young lady who waited on me was very professional, polite and helpful.
Nancy I | Premières impressionsAmber is very helpful ,competent,and friendly.
Mike H | Premières impressionsAmber and Josh were very friendly and accommodating. Much appreciated. Excellent service.
Trinnie R | Expérience généraleI will give the manager a huge shout out saving a customer with grace! My first visit was awful due to the staff member there that day, but the manager was excellent, followed up right away after my complaint and I'm happy with my unit.
Michelle S | Premières impressionsThe customer service is outstanding! Amber and Josh and their staff were always friendly and professional as well as accommodating. Would definitely recommend this facility!
Cameil K | Expérience généraleWe started renting a space when the location opened. We've rarely encountered any really helpful or great employees. Most of the time, the staff has seemed bored or hard to find. We often have to wait at the counter for someone to come help us, which is odd because it's not like there have been trucks or other things to keep them busy. For storage, there are two sections. We've had a room in both. The new section is extremely inconvenient as there are no close ramps to the entrance to wheel up carts or dollies to move stuff. There are never any carts in that section, so anytime we wanted to move anything, we had to go to the older section to get a cart. Then it was hit or miss if the door was open because our code didn't work on that side. If it wasn't open, it was difficult to find staff around. This would cause a quick 5-10 min trip to last 30-45 minutes just waiting or looking for carts. Homeless has always been a problem, but the last year or so has been worse. Everytime I've gone there, there are numerous homeless people living out of their units. They especially like the rooms on the far end as I see them take turns going from the room to the empty field next to the location. Animals are frequently in and around the storage as well as they use they hog the carts so none are available. Lastly, the parking lot is a mess. It appears that there is some remodeling happening now and I hope that the parking lot is one of them. It's filled with pot holes uneven surfaces, so I hope that is something that will be addressed.
Stephanie M | Expérience généraleThis facility was clean and well lit. Staff was very helpful. I had easy access to my storage.
Tammie M | Expérience généraleManager Kris very helpful
MARICEL S | Premières impressionsNever had any problems, clean facility and helpful staff. Good place to rent a 10'x10' box.
Joshua P | Expérience généraleKristen was great she is definitely an asset to your company thanks kristen
Donna T | Expérience généraleHad some system challenges checking in, but was not a problem for me
Richard T | Premières impressionsNo problems all was good
bob q | Expérience généraleAll the staff are great, helpful land very professional.
Joe B | Expérience généraleI actually did have a friend of mine move into my old unit from another storage company as it was a better deal for him. how about some type of reward system for referrals?! I NEEDED to get into my unit a couple nights ago and couldn't because office was closed. Should be able to get into our units at any time!
GERALD L | Expérience généraleFire alarm kept going off periodically. Didn't have any carts at one point.
Michael B | Expérience généraleThe door system is completely stupid. I could swipe the wrong side and get a Denied error and the door would still open. Plus having two different swiping kiosk on opposite sides of the door is just weird and confusing to most. Bathroom needs cleaned more often. Employees need more training in some areas. Other than that it is a good location and I would rent again. Need more trucks to rent too.
Christopher R | Expérience généraleThanks for your servives!
Edison Q | Expérience généraleThe location is unsafe.
teressa c | Expérience généraleWhen moving U-Haul is my only choice.
Joyce P | Premières impressionsManager was awesome, huge help. Staff as well.
Scott M | Premières impressionsThe experience with your store Mgr. wa