Overall a Terrible experience from start to finish. I booked the Ubox and the morning of pickup the employee was not expecting me to come to pick it up. Took over 2 hours for him to find an empty ubox and get it loaded on a trailer. He struggled to use the computer and continued to show frustration. On numerous occasions explained to me that it was his last day and how happy he was about that... Re-assuring. Finally got back to the house to find out he forgot to give me any moving blankets. Fast forward to a few weeks later. My Ubox was due to arrive on 6/6. On 6/5 I decided to drive down to where my Ubox was at to ensure it would be ready for pickup on 6/6 (we had movers scheduled on 6/6). Arrived at the Kent site and waited an hour to get help. The gentlemen at Kent, Cory, said that I could not pick up the ubox on 6/5 as it was being transfered to a closer location. He confirmed that it was picked up and already in route to the other location and would be ready for pickup first thing 6/6. On 6/6 I showed up to the new location in Renton. I got there 15 min early and was helped by a gentlemen (didn't get his name). He couldn't locate the ubox and said it wasn't there. I told him I spent over an hour the previous day confirming the location. He emphasized that all I could do was call the 1800 number. When asked if he could do anything else to help me, he explained something about 3rd party and that "I'm going to continue about my day and not thing twice about this interaction..." I called the 1800 number and was helped by a super helpful Megan. She was on the call with me for over an hour and a half and eventually identified that my ubox was still in transit. She couldn't tell me when it would be delivered though. So I went home, sent home the movers and waited. I didn't get a call until 10a on 6/7. Unbelievably frustrating and I felt like no-one really cared about the customer experience (other than Megan). Terrible, would never recommend this service to anyone.David V.
Customer Reviews for U-Haul Moving & Storage of East Mesa
Pour nous contacter
Mesa, AZ 85205
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Spencer J.
Le client n'a pas laissé de commentaire.JULIANNE P.
Its hard for the phones to connect to the computer system for ids but the customer service here was top notch:)kevonna loren L.
Crap vehicle's battery went out twice. I did not complete my move and turned in my vehicle a day early yet I was charged for 2 days. The idiot behind the counter did not know what he was doing and was fumbling through the computer system "apparently" pretending he was refunding me for bringing the truck in a day early. I wanted compensation for time wasted and not being able to complete my move. The idiot behind the counter took my name and phone number down and stated that someone would call me in the morning after they looked into the occurrences of the night prior. It never happened and my card was charged for two days albeit I only had the vehicle less than 24 hours.MICHAEL P.
Great job!JAMES D.
include trailers as well as trucksROBERT J.
They did not have my truck that I had reserved a week in advance for me. I had to switch to a smaller truck and it took over an hour to do so.MCKENZIE G.
Le client n'a pas laissé de commentaire.Marion S.
Staff was great and very helpful.BRETT D.
The computer system was not working neither was the internet. The manager was in no rush to get things up and running. They had to use my phone and other customers in order to get our paperwork done. If the manager just seem to care then it wouldn't have been so bad.ELWOOD A.
Le client n'a pas laissé de commentaire.CHRISTENA F.
I moved my items to a Uhaul the same day and learned their climate controlled environment really was a joke and the hall had ac, but the unit was not climate controlled and was an oven with the walls and ceiling being aluminum. There was not a functioning light. My intuition told me to look for another Uhaul and I was referred to your location from a Uhaul in Gilbert. The same day I moved my belongings into the first Uhaul off of Lindsey and Main, I drove to your location and met with Lupe. Lupe was certain that there were not any available units, but saw how desperate I was to get my personal property out of a baking oven and into a true climate controlled environment. Lupe and Chris walked the entire structure and found one available unit. The black trim on the bottom of the door was stripped and the silver hinges were slightly broken, but I did not sweat that because I knew my items would be in a better facility at your location. I appreciated Lupe and Chris going over and beyond and physically walking the entire Uhaul facility to help me. I moved my stuff from Uhaul poorly ran to a Uhaul well ran, all in the same day. Lupe is a hard worker. I requested a bigger unit when one opens up as I understand Uhaul is adding additional units. I hope my reservation for that unit remains. Thank you for the great service.Cindy K. | Premières impressions
I had so many problems with autopay and was charged late fees on more than one occasion; I was told that the charges would be reversed and they never were.Kimberly M. | Expérience générale
Le client n'a pas laissé de commentaire.MIGUEL R.
Excellent service, will recommend to othersBarb P.
Le client n'a pas laissé de commentaire.CYNTHIA L.
I waited 20 minutes after numerous phone calls with the gals names on the door with no call back. 2 guys working all the doors locked at 530 pm . The store doesn't close till 7pm. They were off doing something else. After moving all day and I really didn't want to take the uhaul back to my place. I was super frustrated and tired. I still haven't received a call back.LAURA D.
Le client n'a pas laissé de commentaire.Charles F.
They charged me for a dolly that was never in the truck at pick up and I'm confused as to how my LOCAL move only 7 miles away bumped my total allllll the way up to 111 $on a 30 $truck!!!! Will definitely be reporting this.Ashley S.
Very friendly and good customer serviceKathryn M. | Premières impressions
Le client n'a pas laissé de commentaire.DEAN P.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.Ronald P.
Le client n'a pas laissé de commentaire.SAMUEL N.
Le client n'a pas laissé de commentaire.Mary N. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.BRIAN F.
I think the facility could use more help.Steve P.
Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I'd I ever need to store anything again, I'll certainly be back! Thank you.....Judy P. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica S. | Expérience générale
The store owner was so rude to me I could not believe it. Very disrespectful to customers.Jacquelyn H. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.KENNETH O.
Stop sending me emailsJACK D. | Expérience générale
Le client n'a pas laissé de commentaire.Larry K.
Le client n'a pas laissé de commentaire.Linda L.
Great job, very helpful.KENNETH S.
Le client n'a pas laissé de commentaire.debbie D.
Le client n'a pas laissé de commentaire.PATRICIA H. | Expérience générale
Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....Judy P. | Premières impressions
For such a short notice Kris was very helpful and v patient. Merci.Margaret C.
Le client n'a pas laissé de commentaire.Zylania P.
Le client n'a pas laissé de commentaire.John H.
Brian was terrific and very helpfulRichard B. | Premières impressions
Carol is so helpful and friendlyPATRICIA H. | Premières impressions
From time to time I observed homeless people in and around the facility. Carol concerned and very helpful regarding the customers needs & transactions with U-Haul.Lawrence K. | Expérience générale
Le client n'a pas laissé de commentaire.Denis M.
Le client n'a pas laissé de commentaire.Jennifer G.
Well you lost my driver lic and claimed you didn't. Will use budget from now on.MARK S.
Le client n'a pas laissé de commentaire.ANTOINETTE H.
The staff was very helpful and knowledgeable. The equipment was very clean. I would definitely return as well as refer friends & family. Thanks For Making That Part Of My Move Easy, Katina StinsonKATINA S.
Carol was great and went above and beyond to make sure we got our truck picked up and returned.Randi T.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Marjorie R.
Le client n'a pas laissé de commentaire.Ann F. | Premières impressions
It was fast and friendly. Won't go anywhere else.R S.
Le client n'a pas laissé de commentaire.randy C.
Le client n'a pas laissé de commentaire.Jack O. | Expérience générale
Carol was friendly, caring and great to work with.Michael Y. | Premières impressions
Friendly staff According to a employee there was a lock on my space that had to be cut off for me to occupy the unitMary N. | Premières impressions
The MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!Jacquelyn H. | Expérience générale
Get more helpJOSHUA M.
The staff was very friendly and efficient. My husband and I felt taken care of.DeAnna H. | Premières impressions
Manager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.gaytha b. | Premières impressions
Awful... paid a lot of money and horrible experience overall in both AZ location and GA locationThomas W.
Le client n'a pas laissé de commentaire.Lionel H.
Le client n'a pas laissé de commentaire.Matthew T. | Premières impressions
They are awesome!Stephan K. | Expérience générale
When going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.Lucas B. | Expérience générale
Le client n'a pas laissé de commentaire.Delmar L. | Online Move In
The best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Je la recommande fortement.David C. | Expérience générale
Loved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.Christel A. | Expérience générale
everything was goodLAFAYE J. | Expérience générale
Very professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!Shanna T. | Expérience générale
Le client n'a pas laissé de commentaire.Carmen W. | Expérience générale
Le client n'a pas laissé de commentaire.Stephan K. | Premières impressions
Le client n'a pas laissé de commentaire.alexander r. | Premières impressions
easy access to loading area, carts availableKenneth B. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley H. | Expérience générale
The only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.Esther G. | Expérience générale
The staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.jamie u. | Expérience générale
The worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!Kristine S. | Online Move In
Le client n'a pas laissé de commentaire.Igor R.
I was disappointed with the staff where my uboxes were stored. Staff was not helpful, they didn't put my boxes out when requested, and often times they wouldn't put them out because they were short staffed.Lisa Y.
Carol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.Sherri D. | Expérience générale
Le client n'a pas laissé de commentaire.Tana R.
I was supposed to get a phone call when they were Here to pick up as my padlocks were still on due to living in an apt complex. No one called and they took the u boxes with my locks still on. Not too happy about that.Lisa C.
Everything was great except that there was no lock in the unit as the email stated there would be.Chalet F. | Online Move In
Carol was very helpful and made the renting process very easy.Kenneth F. | Premières impressions
Our storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.Leslie M. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M.
One of the best customer service experiences we have ever had!! Carol went above and beyond to help us when we were having difficulty finding moving help, can't say enough good things about the service we received from her!!Bob T.
I put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn't sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn't get access to my unit. I went to the front office and they said i wasn't in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn't work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.Landon H. | Expérience générale
I was very unhappy with the U~Haul storage in Denver,Co. My box arrived before August 6 and they couldn't deliver it until after the 26th of Aug which put me over my 30 days.....they charged me for another months rent even though it was their fault and it was being delivered on the 31 of Aug.....VERY UNHAPPY.....I have used U~Haul many many times over the years but might have to rethink that before I ever use them again.....PATRICIA H.
Le client n'a pas laissé de commentaire.Raymond D. | Expérience générale
Le client n'a pas laissé de commentaire.LAFAYE J. | Premières impressions
There was no communication. I got no contract. My stuff is ruined. I will be filing a claim. They told us our boxes were delayed and the same day I got an email saying they arrived. The link between moving help and uhaul is subpar. No one knows what is going on. Every time I called to get help I had to wait on hold for at least 20 minutes. I would never use uhaul again or recommend to anyone unless they want headaches and nightmares to deal withChristopher W.
Communication was ridiculous. We spent many hours locating the U-box, getting it delivered and getting passed around from phone to phone and office. Assured of numerous things that never transpired.gary K.
Le client n'a pas laissé de commentaire.Deborah F. | Premières impressions
Le client n'a pas laissé de commentaire.Brad A.
Le client n'a pas laissé de commentaire.Katina M.
I have never used uhaul before and I hired movers to pick up my ubox and unpack it for me. The ubox arrived earlier than expected, which was great, and my movers were able to pick it up early, also great! What I didn't know was that I needed to let uhaul know that the movers were coming to pickup early, again because I've never done this before, and the woman from uhaul who called scolded me and told me I need to give 24 hours notice before the pickup can be made. This is all fine, and makes sense now, but the woman who called spoke to me like I was a child who misbehaved. I hope you have recorded lines so you can hear the way she speaks to customers. She could have conveyed the same information and had the same end result by being polite. Other than her phone call, everyone else I dealt with was lovely. From the woman who forklifted the ubox to my driveway in Boston, to the customer service reps helping me set everything up. Merci!Melissa S.
Le client n'a pas laissé de commentaire.Peter I. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA C.
The floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.John P. | Premières impressions
Christine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.ALECIA M. | Premières impressions
The staff is very friendly and helpful I highly recommend using U-Haul StorageRebecca P. | Premières impressions
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.lynn B.
Le client n'a pas laissé de commentaire.rick H.
YOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL. DAWN WILSONDawn W. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob T. | Premières impressions
Great experiencejason k. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy K.
Best thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!David C. | Premières impressions
Excellent customer service :) thank you so muchCynthia B. | Expérience générale
Have adequate well trained staffing. We were unable to pick up our u-box for 2 days due to inadequate staffing.John M.
with electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.Sherri S. | Expérience générale
Le client n'a pas laissé de commentaire.David S. | Premières impressions
I have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.Peter B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin P. | Premières impressions
Give Derek and the delivery ladies a raise. Those 4 people made my stressful move work seamlessly! Even though they have to work in the hood And deal with junkies all day at the warehouse they behave like true professionals. Kudos to themRyan K.
Give Derek a raise! His friendliness, attention to detail and last min schedule change accommodations made my Moving experience 1 000 % better then what it has been in the past. I will be telling everyone how great this location is as well as how Convenient your u-boxes areRyan K.
I had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.Jane S. | Expérience générale
People living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.Lauren C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B.
Very friendly and helpful staff. Nice, clean facilityJerome M. | Premières impressions
Le client n'a pas laissé de commentaire.Ken S.
Our move-in to our storage area went smoothly. It was great that you furnished dollies to assist,Rollie H. | Premières impressions
David Donkers was very professional and explained how to use access the rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.Raymond D. | Premières impressions
Xcellent servicePeter H. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan M.
This facility met my needs.David T. | Expérience générale
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Bruce B.
I've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.William N. | Premières impressions
Le client n'a pas laissé de commentaire.Meagan M.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Patrica H.
Great folks to work with, the best!Richard W. | Premières impressions
Le client n'a pas laissé de commentaire.Suhmer M.
We were very satisfied with our storage locker and the people were very helpful. Merci encore!Wayne R. | Expérience générale
Le client n'a pas laissé de commentaire.Nam T.
GREAT!Trent E. | Expérience générale
I spent way to much time on hold trying to get in touch with a U-box person. The online procedures is limiting. I would prefer to been able to schedule the pick up time and which u-box I wanted to pick up online.Hubert M.
Awesome customer service very friendly facility very cleanRichard S. | Premières impressions
Everyone at UHaul says, "Yes, I can!" First class customer service! I highly recommend them for all your moving and storage needs. Great prices too!Corin S. | Premières impressions
We were charged for a truck in Oregon by the movers. We were charged for a trailer in Arizona by the movers. I am not sure why this is not better communicated up front.Dean G.
Friendly, helpful and thorough.TERRY B. | Premières impressions
Very personable,friendly and informative customer service. Clean, cool and new units. Well lite. Can't wait to start moving in. Would like to wait, just can't.william p. | Premières impressions
David and all others were very helpful. What can you do more. I don't know.JOE D.
Derek was very helpful.Valerie C. | Premières impressions
Le client n'a pas laissé de commentaire.james T.
Le client n'a pas laissé de commentaire.Steven D.
It was quick and easy process.Lucas B. | Premières impressions
All U-Haul rental places should be as efficient as this one. Customer service was a top priority they took care of all my needs. And with a smile on their face. Good job U-Haul of East Mesafrederick t. | Premières impressions
Friendly and knowledgeable staff.merrily a. | Premières impressions
Mathew k & derrick Miller were so helpful respectful & made the last part of a stressful move in the afternoon Az heat easier. I don't do the survey thing but I would be wrong not to point them outWade N. | Premières impressions
Le client n'a pas laissé de commentaire.Randy M.
Very helpful. Explained everything, and answered all of my questions. Excellent service à la clientèle. MerciMari H. | Premières impressions
Good staff proffessional helpfulStephanie Y. | Premières impressions
An awesome experience with both U Box rental and my storage unit. I highly recommend this location and great staff!Anthony B. | Premières impressions
The friendliest U-haul facility I've found. A problem occurred with billing and I was charged a month of storage I should not have been. One call and the charge was removed! This is my go-to place.LaMar K. | Expérience générale
Erica was awesome!! Quick and painless processTina G. | Premières impressions
The representative that helped me was greatErick L. | Premières impressions
very friendly and knowledgeable people. the storage place was very clean and well kept.PATRICIA H. | Premières impressions
The staff was extremely helpful. Friendly. Courteous ! I had am excellent experience. The employee that helped us name was Derrick and I have to say. Great job! I think you sold provide 2 key cardsStefanie S. | Premières impressions
The guys were Super Helpful and very polite. Thanks for making me feel important.Cindy M.
Best customer service we have ever received at Uhaul or any other storage facility from employees and managers.Luis D. | Expérience générale
Manager and staff very helpful. Good customer service.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Patrick D.
Staff was amazing!Aubrey H. | Expérience générale
A little confusion transferring the boxes from Tempe to this location but staff handled it.Patrick D.
Very helpful and easy to work withVern B. | Premières impressions
Very polite and professional. Also helpful. The employees make you feel welcome as soon as you walk through the door.Jennifer B. | Premières impressions
Patience was very helpful and great to work with! I gave 4 stars instead of 5 stars due to the access hours. This is a new facility, so entry was only available during regular business hours.Janice C. | Expérience générale
Very friendly and knowledgeable, had everything i could possibly needAubrey H. | Premières impressions
this place is very clean and the staff here are some of the best iv;e seen in the industry it is locate on Main st Mesa which makes it a very easy bussiness to locate .Mark M. | Premières impressions
Patience displayed great customer service skills! So far my experience with U-Haul has been a pleasure!Janice C. | Premières impressions
Still under constructionstephen m. | Expérience générale
Very helpful, and efficient. Good to do business with.Marcia l. | Expérience générale
Very cooperative and helpful.GARY J. | Premières impressions
Le client n'a pas laissé de commentaire.Patt N.
Le client n'a pas laissé de commentaire.Brenda H.
Le client n'a pas laissé de commentaire.ronda H.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.