Customer Reviews for U-Haul Moving & Storage of East Mesa

396 évaluations

6215-6247 E Main St   Mesa, AZ 85205

(480) 830-0150

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 830-0150

6215-6247 E Main St
Mesa, AZ 85205

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Candace M.  |  Premières impressions 
Évaluation :
5

The General Manager actually helped me choose the right truck and rent it for my wife and I to pick up some furniture we had bought. She was very courteous and helpful in explaining the charges. The drop off was simple and the rental charges were exactly what I expected. Excellent service all around, thank you U-Haul!!!

Dave B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrel T.  |  Expérience générale 
Évaluation :
3

The location is unsafe.

teressa c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

They were very friendly!

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

When moving U-Haul is my only choice.

Joyce P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C.  |  Online Move In 
Évaluation :
5

Nothing customer service in there was great.

frances L. 
Évaluation :
5

Manager was awesome, huge help. Staff as well.

Scott M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F.  |  Premières impressions 
Évaluation :
5

Greg was very helpful fast and very knowledgeable. Very good customer service. Thank you for being there ahaul Patricia Metcalf.

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
5

Chris was very efficient and courteous. A+

Lori D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

The experience with your store Mgr. was outstanding. A joy to work with.

DENNIS M.  |  Premières impressions 
Évaluation :
5

Nina was great

Gary D.  |  Premières impressions 
Évaluation :
5

Great customer service and the location of my storage perfect.

Dasha S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

do I get refind for days not used but paid for

Sharon L.  |  Expérience générale 
Évaluation :
5

GREAT FACILITY!! IF I NEED A STORAGE UNIT AGAIN, I'LL BE BACK, SAID ARNOLD.🙂

Carmaline S.  |  Expérience générale 
Évaluation :
3

Incredibly nice person who gave me the car. I was very happy with the rental quickly and efficiently.However, when I was returning the car, I was serviced by another person with whom I had problems.When I returned from a gas station, an employee said the amount of gas was incorrect and must charge me $ 19,95 for fuel for 3 gallons.The arrow indicated half of the tank but the employee stated that it did not fully cover the fuel gauge so I was charged the amount. I returned to the station and refueled for $ 1,35 and arrow was correct.After returning from the gas station, the employee did not want to return my money because apparently he could not. I called UHAUL and got a refund. I find my experience unacceptable

Lidia F. 
Évaluation :
4

Check out process is a pain. Too many photos and questions

William R. 
Évaluation :
5

Very friendly fast service

Elizabeth M. 
Évaluation :
5

Very nice ride. Very clean.

PHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrick H. 
Évaluation :
1

Items missing from uhaul! Gas meter took years to read that tank was full so I pumped to much girl at uhaul could careless. I called twice for dolly it shouldve been in uhaul and twice they told me theres a shortage NO other way to fix issue

Brenda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

1,5 gallons low on coolant front end rotten rust bucket damage all over vehicle not seen on photos to dispute

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
4

Rent your trucks with a full tank of gas and require it to be returned with a full tank of gas. That will solve any and all gas problems.

Richard H. 
Évaluation :
5

I had a to drive to three different locations for my truck but it was refreshing that the guys on Main St were sympathetic. They even assured that I got credit for a lack of gas! Thanks Main Street

Patrice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Stop trying to steal funds from an unauthorized account used for (booking/reserving only) Listen to customers I never arranged for a monthly U box for storage, only a move from KY to AZ which went fine until we emptied our box as soon as we were aloud which fell weeks before our full month that we already paid for, only to get no close out receipt and now they're trying to charge my unauthorized card for storage and late fees on an empty box with no monthly contract! Your management is horrible! Not one of the 3 managers I spoke to resolved this issue! I was even hung up on by one of them. The manager in KY never answered my calls or returned them. I haven't even heard back via email. The worst customer service! I have used your services for decades and have never had an issue. Because of this I will never be using your services again! I will never recommend this company I never even got an apology I was treated as if I was trying to cheat the system when clearly your employees and managers are poorly trained and probably underpaid!

Mary A. 
Évaluation :
4

Online wasn't good

Beverly P. 
Évaluation :
1

As if moving isn't stressful enough add to it that I got switched to this location to find out that the size of truck that I reserved was not available so I was put into a larger truck . Added to this poor experience is that the truck was TOTALLY on EMPTY. Just what I wanted to do before putting one item in the truck was to put $35 in fuel ( which by the way barely moved the needle) in the truck just so I could make to my destination without running out of fuel. Pretty disappointed in the entire experience is in understatement.

Bradley A. 
Évaluation :
2

Rented a tow dolly from U-haul at the above location. The store was unorganized . Even though I was called to confirmed my time set for dolly pick up it still took an hour from time of arrival to departing this store. This site seemed unaware of me renting the tow dolly and when they finally realized it they could not find the assigned dolly even though it showed up on there inventory. But they did have one that would work. I asked when was the last time this dolly received any maintenance. The dolly look very worn and under maintain. The employ said this one would work. But once I got home and loading my car on the dolly I found that the dolly was not the right size (too small wheels didn't fit in the tire channels).Didn't have the time to search for another dolly so had to do with this dolly and made this one work stopping multiple time to reinstall the tire straps. Not sure what the problem was at this site but was not please. The employees were pleasant but I didn't feel they were up to speed on what they were supposed to do.

James A. 
Évaluation :
4

This location did not have an available utility dolly as my order included. Greg did find me a location nearby that I drove to myself to pick up the dolly.

Emily C. 
Évaluation :
5

The whole experience was top notch from the pickup time to the drop off time. The employees were courteous and friendly.

RICHARD S. 
Évaluation :
5

Awesome service

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIBIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH S. 
Évaluation :
4

Kris (spelling?) was great to deal with and professional... she was a refreshing change from the other uhaul locations in East Mesa!! Keep up the good work!!

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold E. 
Évaluation :
5

If you have to rent something (such as pads) from a location other than where you rent the truck, be sure to have the location you return the truck and other equipment (such as pads) check in each contract separately rather than just checking the truck in using the vehicle number and license plate number.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robyn P. 
Évaluation :
3

My only complaint would be make sure that all equipment is available for the reservation otherwise a email or phone call prior would be best for the customer service.

Christopher S. 
Évaluation :
5

Thank you for the help.

Patricia B. 
Évaluation :
1

Both of the employees had no idea how to efficiently do their job. I made the reservation but my husband's name was in your system. Neither employee were confident in their job and boy did it show. I never spent so much time trying to rent a truck. I almost left but the one guy finally figured it out. Never will I return to this location.

CHARLA S. 
Évaluation :
5

Good experience

doug M. 
Évaluation :
1

As a former Uhaul employee, I was shocked by the poor service. Staff was rude and slow to assist me (even though I was the only one in the store), complained about training and being off the clock, transaction took half an hour due to them not knowing how to use the system, and the furniture dolly I ordered more than a week prior “wasn't available” and I was not given even a regular dolly (though I was charged for one). I will never use this location again and I likely will shop around the next time I need a moving truck.

Jacob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kiana S. 
Évaluation :
5

Manager Kris was really over the top and was very very helpful. areal blessing to us.

corky P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great customer experience. I would definitely do business with them again. Staff was polite and helpful.

sherry W. 
Évaluation :
5

The few months I had used u-haul for my overflow of items upon moving to Arizona were very satisfactory.

Margaret N.  |  Expérience générale 
Évaluation :
2

Communication was horrible. Location understaffed.

Ricardo M. 
Évaluation :
5

Great customer service!!!

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gould B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B.  |  Expérience générale 
Évaluation :
5

Waiting for discounted rate for poor equipment per the worker who checked in the truck. He was helpful.

BYRON C. 
Évaluation :
4

Very good experience! We will consider this again if we need to move.

LanNette B. 
Évaluation :
5

U haul had to cancel my one way reservation and made it a return where rented situation. However they gave me a nice price break on the extra milage charges to return the truck

carl B. 
Évaluation :
1

Teaching your help how to operate a computer and have someone there to help them

Larry M. 
Évaluation :
5

Quick and easy just wish they had military discount. I was delivering my brother's car when he returned from deployment.

Laura C. 
Évaluation :
4

I rented at this location because it was climate controlled inside the units and was the only one available. What I liked about this Uhaul is that the manager, Kris is on site and is monitoring the area. The employees appear to be helpful. There is an apparent issue with some individuals that try to hang out there ( possibly homeless) and Kris addressed it while I was moving my belongings out. There are video cameras in their office, so the employees can see what is happening inside the large facility. The manager, Kris appears to be working hard to keep the location clean and secure.

Cindy K.  |  Expérience générale 
Évaluation :
3

Only average due to mass confusion on getting the unit, then the insuing follies getting it fixed.

john s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lina C.  |  Expérience générale 
Évaluation :
1

Homeless guy living on site, waited about 10 minutes for the guy at the front counter and homeless guy to discuss WiFi, and why the guy is homeless. When returning the vehicle, guy at the counter went out to check odometer and whatever else, came in and said “good to go, receipt was emailed” before even telling my the cost or anything. Not authorized to just run the final payment. Never again will return to this location.

Lindsey B. 
Évaluation :
5

Excellent easy and fast service

Luis V. 
Évaluation :
5

Everyone has been so courteous and helpful. I greatly appreciate the special attention and time that was spent on my needs. Merci encore.

Gail L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Great associates!

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Michael was very professional and polite! I would use your service again! Merci.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP C. 
Évaluation :
5

nothing very helpful

MICHAEL ERNEST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
4

Make sure you have all equipment available

Gerald L. 
Évaluation :
1

What I originally ordered was unavailable at the location so I had to downsize in a vehicle which caused extra trips that were not necessary more money and gas then when I was paying for a storage online you offered me a free month which then had me call a customer support specialist well that wasn't actually locking anything into stone it was just a reservation inquiry so when I thought I had a storage unit that was no longer available as they were hard to come by to begin with poor customer service and paid way too much for a U-Haul due to lack of communication and monkeys knowing how to do their job

Amy B. 
Évaluation :
2

I rent a car monthly so I understand the fuel tank level. On pick up I knew I was only going to drive a few miles, the contract had the fuel at 1/2. When I started up the truck it was a little below 1/2. I turned in the truck and had put 3, yes 3 miles on the odometer The check in person came back and said the tank was at 3/8 (above, but close) and said he had to charge me $28.95. I said I put on 3 miles, which he agreed , but still charged me

Larry D. 
Évaluation :
5

We were very pleased with this clean, secure, well lit facility and with the office personnel.

Robert F.  |  Expérience générale 
Évaluation :
3

We had been contacted by U-Haul to transfer a trailer for Equipment Distribution since we had booked the use of a 15' truck. The pick-up was time consuming, had to get a different trailer after hooking up the first one, paperwork did not get done correctly and we ended up being billed instead of credited. A supervisor at the Distribution center credited the charges but overall, the hassle was not worth the $35.

John B. 
Évaluation :
5

Merci

Marvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

This site did everything right after the Apache Sands Uhaul totally screwed us over and caused us a two hour delay trying to reach someone.

Lori S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA B.  |  Expérience générale 
Évaluation :
5

I loved U-Haul Storage. Friendly staff & Reasonably priced. Would have stayed if they had a larger storage unit available. Really didn't want to leave.

Terri R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay O. 
Évaluation :
5

Staff was outstanding. When I arrived a staff member greeted me, explained that he was being trained and as asked if I would mind waiting for his supervisor to return. I agreed and the test went fast and painless. The trainer tutored the new hire through the ins and outs of the computer system. Thanks to them both for an outstanding experience!

thomas B.  |  Premières impressions 
Évaluation :
5

The lady that gave me the truck is amazingggggggggg!!!!!! She went above and beyond for me!

Jana'E B. 
Évaluation :
5

No improvement needed.. Kris went above and beyond by giving me a discount because I was using your vehicle for a charity function.

Frank M. 
Évaluation :
1

When someone's belongings are not being sent out on time a phone call would be appreciated. I had arranged for movers on the receiving end and it created a lot of extra work for all of us. Secondly, when the containers arrived I was not notified. When I called to change the date of delivery to an earlier date the young lady told me I couldn't because it was already confirmed. That was also complete nonsense. My stuff gets here late because of a failure on your end and now I cannot have it because you don't want to adjust your schedule? Wow. Funny that the moving company I hired on this side was able to get it taken care of. I was promised a stipend for each day the containers were late and I have had to call about that as well. Really horrible customer service experience. I wouldn't use this option for an interstate move again. The containers were adequate and the best thing about my expenses so far has been the moving companies who helped load and unload on either side.

SHANNON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Daniel was very accommodating Excellent service and equipment, too 👏

Gregory A. 
Évaluation :
5

Friendly, helpful staff. Convenient storage location in the facility, with easy access.

Richard M.  |  Premières impressions 
Évaluation :
4

The manager was very friendly. On arrival, my unit was still dirty but she moved me right away to a different until.

Sacha H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex A.  |  Expérience générale 
Évaluation :
1

My reservation was cancelled and I had to go to a Getto store instead! Customer service was horrible!

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor L. 
Évaluation :
5

Very supportive and professional. I am currently dealing with an issue that needs to be resolved. Please see: U-Haul Reference #3476823. Ordered and was guaranteed a 5x8 trailer but received a 4x8 trailer which was not appropriate for my needs. I would like reimbursement for the use of the 4x8 trailer and free usage of a 5x8 trailer. Please resolve this issue to my satisfaction as soon as possible.

Luis R. 
Évaluation :
5

Was totally happy with my recent experience with the personnel that I was in contact with. They were courteous and very knowledgeable about my oncoming trip. I would definitely recommend them to anyone who was thinking of moving. Thanks for a great experience.

Victor L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moshe M.  |  Expérience générale 
Évaluation :
1

I'm in Tucson and I did not rent any uhaul

Bradley H. 
Évaluation :
5

Appreciated all staff at this U-Haul facility as they were very attentive to my concerns or needs. Merci

George S.  |  Expérience générale 
Évaluation :
5

Great customer service, rates are good. Easy!!

Kelli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kodee P.  |  Premières impressions 
Évaluation :
1

Left my car charger in the truck went back to get it and the guy behind the counter seemed like he couldn't be bothered with me inquiring about my charger. Told me to call him back in a few hours. Seriously that's the customer service Uhaul is going to provide?

Bryan B. 
Évaluation :
5

Very accommodating, friendly and professional.

Lavera D. 
Évaluation :
3

One employee doing everything. I pre ordered the truck. Express, took better than 1/2 a hour. I've been to better.

Jessica G. 
Évaluation :
5

The employees were really nice able to fulfill all my needs....

GLENN S. 
Évaluation :
5

Not a single person here has made me feel good unwelcome. The place is well kept and hours are perfect.

danielle t.  |  Premières impressions 
Évaluation :
5

I like the hours of operation and the store was very clean and the attendant was friendly. Thanks Uhal.

Frances B. 
Évaluation :
3

This whole experience has been unreal. No one from U Haul had any idea of what was going on. The only person was the employee at the pickup location, hen busted his rear to fix everything and get my u box storage unit. One person out of 10 is not good

MICHAEL H. 
Évaluation :
5

See pick up comments

Gloria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghaan M. 
Évaluation :
5

Can't say enough about this location. Hector and Kris were very professional and helpful with my rental needs. I recommend this location highly.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Premières impressions 
Évaluation :
5

Staff was great. Very helpful.

Eric B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA D.  |  Expérience générale 
Évaluation :
5

Great company. Hector and Kris were very helpful and and we appreciated that.

George S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel w.  |  Premières impressions 
Évaluation :
5

This is without a doubt the best ever Uhaul in the entire state Karstin and Chris working two different locations have been caring and understanding to my needs . They show there genuine concern and sympathy for the hardship I am going through. Attention Uhaul these two are extant, it was like the wsy business was like back in the 70's & 80's. God bless you two.

michael j.  |  Premières impressions 
Évaluation :
5

Thank you Chris

janean b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Kris is very knowledgeable at his job. He was so courteous and so polite. Because of him we are now your customer. We are happy with the service we received.

Danielle C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando R.  |  Premières impressions 
Évaluation :
1

Agent at the store was nice but he was alone and overwhelmed. He didnt know how to use his software and he was trying to talk us out of renting there, claiming there is month long writing list. He also said there are a lot of security issues there. He took a phone call and didnt even tell us where to go and just let us wander around until we figured it out. The unit was filthy and sticky but he couldnt clean it bc he was the only one at the store.

Christina A.  |  Expérience générale 
Évaluation :
5

Lupe and manager (forgot her name sorry) were very helpful and solved a few challenges I was having. Thankyou.

paul p.  |  Premières impressions 
Évaluation :
5

Unfortunately, the online staff are not familiar with the availability of rooms as they tried to help me with reservations. I thought I had reserved two 10x10 x10 and they were not available when I arrived. The man on sight, Lupe, did everything to help accommodate me and he finally worked it out. He was all alone with many customers all interrupting one another but Lupe did a great job in spite of them. Lupe deserves a raise and/or a promotion. The facility is clean and very comfortable in the AZ heat. I believe my possessions are safely stored. Merci.

JACQUELINE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna C.  |  Premières impressions 
Évaluation :
3

Was unhappy, because when I called in to rent a truck, and get a Uhaul storage was told I got one month free for renting a truck,when I picked up the truck, again I was told I would get one month free. When I got to the storage, they told me no, they said I wasn't long distance driver, and I needed a certificate, so I was charged for the month, was very unhappy cause I was lied to, but anyways I needed the storage.no big deal, I'm good

maria m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

P Mary M.  |  Online Move In 
Évaluation :
5

Chris did an excellent job of helping me.

gail L.  |  Expérience générale 
Évaluation :
3

The bathroom was pretty dirty and didn't have any supplies. There was broken glass in front of a door other than that it was clean. The doors were hard to work with because they weren't automatic but I guess the facility is new and once that changes it will be better.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Everything was great, however I did not get a email about gaining access to the location or a map of where the unit is located.

Kris O.  |  Online Move In 
Évaluation :
1

I moved my items to a Uhaul the same day and learned their climate controlled environment really was a joke and the hall had ac, but the unit was not climate controlled and was an oven with the walls and ceiling being aluminum. There was not a functioning light. My intuition told me to look for another Uhaul and I was referred to your location from a Uhaul in Gilbert. The same day I moved my belongings into the first Uhaul off of Lindsey and Main, I drove to your location and met with Lupe. Lupe was certain that there were not any available units, but saw how desperate I was to get my personal property out of a baking oven and into a true climate controlled environment. Lupe and Chris walked the entire structure and found one available unit. The black trim on the bottom of the door was stripped and the silver hinges were slightly broken, but I did not sweat that because I knew my items would be in a better facility at your location. I appreciated Lupe and Chris going over and beyond and physically walking the entire Uhaul facility to help me. I moved my stuff from Uhaul poorly ran to a Uhaul well ran, all in the same day. Lupe is a hard worker. I requested a bigger unit when one opens up as I understand Uhaul is adding additional units. I hope my reservation for that unit remains. Thank you for the great service.

Cindy K.  |  Premières impressions 
Évaluation :
3

I had so many problems with autopay and was charged late fees on more than one occasion; I was told that the charges would be reversed and they never were.

Kimberly M.  |  Expérience générale 
Évaluation :
5

Very friendly and good customer service

Kathryn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N.  |  Expérience générale 
Évaluation :
5

Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I'd I ever need to store anything again, I'll certainly be back! Thank you.....

Judy P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica S.  |  Expérience générale 
Évaluation :
1

The store owner was so rude to me I could not believe it. Very disrespectful to customers.

Jacquelyn H.  |  Expérience générale 
Évaluation :
5

Stop sending me emails

JACK D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....

Judy P.  |  Premières impressions 
Évaluation :
5

Brian was terrific and very helpful

Richard B.  |  Premières impressions 
Évaluation :
5

Carol is so helpful and friendly

PATRICIA H.  |  Premières impressions 
Évaluation :
4

From time to time I observed homeless people in and around the facility. Carol concerned and very helpful regarding the customers needs & transactions with U-Haul.

Lawrence K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack O.  |  Expérience générale 
Évaluation :
5

Carol was friendly, caring and great to work with.

Michael Y.  |  Premières impressions 
Évaluation :
5

Friendly staff According to a employee there was a lock on my space that had to be cut off for me to occupy the unit

Mary N.  |  Premières impressions 
Évaluation :
5

The MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!

Jacquelyn H.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and efficient. My husband and I felt taken care of.

DeAnna H.  |  Premières impressions 
Évaluation :
5

Manager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.

gaytha b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T.  |  Premières impressions 
Évaluation :
5

They are awesome!

Stephan K.  |  Expérience générale 
Évaluation :
4

When going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.

Lucas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delmar L.  |  Online Move In 
Évaluation :
5

The best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Je la recommande fortement.

David C.  |  Expérience générale 
Évaluation :
5

Loved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.

Christel A.  |  Expérience générale 
Évaluation :
5

everything was good

LAFAYE J.  |  Expérience générale 
Évaluation :
5

Very professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!

Shanna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander r.  |  Premières impressions 
Évaluation :
5

easy access to loading area, carts available

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H.  |  Expérience générale 
Évaluation :
5

The only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.

Esther G.  |  Expérience générale 
Évaluation :
5

The staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.

jamie u.  |  Expérience générale 
Évaluation :
5

The worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!

Kristine S.  |  Online Move In 
Évaluation :
5

Carol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would  recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.

Sherri D.  |  Expérience générale 
Évaluation :
4

Everything was great except that there was no lock in the unit as the email stated there would be.

Chalet F.  |  Online Move In 
Évaluation :
5

Carol was very helpful and made the renting process very easy.

Kenneth F.  |  Premières impressions 
Évaluation :
5

Our storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.

Leslie M.  |  Expérience générale 
Évaluation :
3

I put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn't sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn't get access to my unit. I went to the front office and they said i wasn't in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn't work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.

Landon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAFAYE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter I.  |  Expérience générale 
Évaluation :
4

The floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.

John P.  |  Premières impressions 
Évaluation :
5

Christine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.

ALECIA M.  |  Premières impressions 
Évaluation :
5

The staff is very friendly and helpful I highly recommend using U-Haul Storage

Rebecca P.  |  Premières impressions 
Évaluation :
5

YOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL. DAWN WILSON

Dawn W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob T.  |  Premières impressions 
Évaluation :
5

Great experience

jason k.  |  Premières impressions 
Évaluation :
5

Best thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!

David C.  |  Premières impressions 
Évaluation :
5

Excellent customer service :) thank you so much

JEFFREY R.  |  Expérience générale 
Évaluation :
4

with electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.

Sherri S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

I have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.

Peter B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Premières impressions 
Évaluation :
2

I had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.

Jane S.  |  Expérience générale 
Évaluation :
1

People living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.

Lauren C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Nice, clean facility

Jerome M.  |  Premières impressions 
Évaluation :
5

Our move-in to our storage area went smoothly. It was great that you furnished dollies to assist,

Rollie H.  |  Premières impressions 
Évaluation :
5

David Donkers was very professional and explained how to use access the rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.

Raymond D.  |  Premières impressions 
Évaluation :
5

Xcellent service

Peter H.  |  Premières impressions 
Évaluation :
4

This facility met my needs.

David T.  |  Expérience générale 
Évaluation :
5

I've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.

William N.  |  Premières impressions 
Évaluation :
5

Great folks to work with, the best!

Richard W.  |  Premières impressions 
Évaluation :
5

We were very satisfied with our storage locker and the people were very helpful. Merci encore!

Wayne R.  |  Expérience générale 
Évaluation :
5

GREAT!

Trent E.  |  Expérience générale 
Évaluation :