Évaluations des clients U-Haul Moving & Storage of East Patchogue
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of East Patchogue
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joie S. le
I had a excellent representative who represent U-Haul perfectly I was impressed thank you very much !!!
Admen N. le
Communication skills would be the first thing and treating a customer like it means something and not lying to a customer with help from your company’s benefit Not the customers I experience overall was very bad it cost me money to rent from your company I was given a smaller truck and a trailer and told it would be the same size of the vehicle they were supposed to give me which was a 26 for her and gave me a 15 foot truck plus a trailer to equal the length but not height Enough in inside Now I’m paying for a storage for another month because I was not able to fill up the trailer and truck to remove my items the truck was smaller in size and with also the trailer and because of this it cost me more money I am very disappointed for the horrible experience I had with your company
Thomas E. le
Gentleman Aaron was extremely friendly and helpful. Very nice employee you got there. Someone you should be proud to employ Thanks Aaron
Edward M. le
Truck was clean. Engine light cane I. Several times. Truck engine sounds like it needs a service of some kind
Brendan G. le
U-Haul rocks. U-Haul is my goto.
raymond N. le
Nothing everything was perfect thank you
jazier K. le
Great customer service!
Tynesha H. le
I selected the option to check in on my phone. It worked up until the approval step. I eventually had to go inside which is what I was trying to avoid.
Howard S. le
I picked up van on Tuesday (8/27/2019) morning about 9 AM....when I returned it on Wednesday (8/28/2019) it was about 1:45 PM...the place was locked up and I prefer to deal with a person than dropping the key into an orange box. Why was there no one available in the middle of the day?
james G. le
Had what I needed Quick pick up and drop off
edward H. le
Location was excellent.
james G. le
Close off the front of the store so it not open to the big warehouse Equipment was new and service was great
Cheryl D. le
Great experience. Highly recommend.
pamela G. le
Awesome service
Cory M. le
This whole experience has been awful. Last three times. I reserved at Tomar Automative in Patchogue, and when I go to pick up, it's not there, and we were sent to the East Patchogue location. Took 2.5 extra hours. Then, I go to drop off at Tomar (which is where I reserved and NEEDED to drop off) and it won't let me through the app since the location is now east patchogue. Then I get charged an extra fee. It's crap. Not talking highly of U-Haul right now.
joseph P. le
Excellent customer service,can not say enough about the person behind the counter. I would ask you to look into the computer he was using. Seems it locked up twice when he tried to enter the data. Thanks for the great service!!!!
michael C. le
Arron was awesome.the place is under construction that y i said average but other wise great
ray T. le
They are still waiting for construction permits so all they have are rentals and some supplies - however the staff is helpful and professional
cheryl D. le
Very professional
Jesenia L. le
Next customer will be completely satisfied as long as they are coming to this location!
KATHY M. le
Very professional
howard S. le
I returned the vehicle in what I was told were business hours for that day. No one was there as I got there before told closing time,
Larry C. le
Having rented 3 weekends in a row, pickup was still a long procedure. Especially standing out in 30 degree weather.
Larry C. le
Have rented numerous time from Uhaul, obtaining truck should be quicker. Long time to stand outside in winter.
Seth B. le
I am very upset with my experience yesterday using Uhaul. First off I was moving from Long Island NY to New Jersey. They told me I was not able to do a One way move, which would have saved me $100 easy. I thought Uhaul was known for picking up at one location and dropping it off at a totally different location. Then the employee helping me said he would help me out by not charging me for all 210 miles(round trip) but when the van was returned, I received a second charge, this one for the additional miles, so he completely lied to me. If you are going to offer a discount, then keep your word!! Don't say you will and then when I get home I get charged a second fee. Very unprofessional. Lastly I got emails from Uhaul talking about their $50 guarantee that I would be contacted the day before my scheduled pickup to confirm my reservation but I did not receive a call or email. When I told him that day of pickup, he did nothing about it.. Over all it was a horrible experience and I would never use Uhaul again. Paid over $300 to use a van for a few hours. Lies, Lies, Lies!!
RICHARD S. le
A restroom and your employees of very courteous and very knowledgeable very nice people
Khvicha J. le
Computer very slow and after waiting for an 1 hours (my pick up time was 11.30 and I left the place @12.45 ) still couldn’t get my contract !!!!
don T. le
Very satisfied with my experience I will continue to do business with this location
ROSLYN H. le
Please try and fix the onlone experience still waiting for you to release my funds
EDWINA F. le
If you sign up for a particular rig for a particular day, you damn well better have it when the customer arrives. If you don't have it, GO GET IT! And by all means do not let a young kid sign up your chain in such a way as it will drag the carmack
Nacole L. le
I would say that It would be helpful if the staff come out to the truck and show you where everything is.
janis S. le
since there was much confusion to me i did not use the robinson ave haul i used the haul on route 101 patchogue yaphank rd it was very frustrating for me as i could nto use the app no one would answer the 1-800 number and if not for Aaron and Sylvia i dont know if the rental would have worked out. never again will i go with a phone app to so the review you are asking me for is not the haul i rented and the one i rented does not come up in the system.
norma F. le
I really thank the guy who help me out this pass weekend didn't reserve a truck on advanced and it was nothing for the weekend but he founded a truck in the afternoon really appreciate the help
Susan J. le
Do something about the wifi! It was difficult to use the app and had to walk around to find a signal. Otherwise, great experience.
Michael V. le
Had I left it to U-Haul I would of showed up and the truck size I reserved wasn’t going to be available. So I had to reserve another van at a different place. No happy
Robert A. le
Improve app so if you pass over step 6 you can still go back and retrieve code for 24/7 locker. Key was in locker but could not get code without manager coming back to U-haul
robert V. le
Sylvia at the location was extremely professional even in the face of software issues. Came in her day off to accommodate my rental needs!
Susan J. le
Not a thing!
Danielle D. le
They need to be more specific that they actually charge your credit card bc they usually don’t have cash on site.
Prescription del M. le
Need a few more rental vehicle's at this location
ashley K. le
Aaron is awesome there should be more people like him in customer service very sweet man went over everything thoroughly and made me comfortable thanks again
justin F. le
Everything with the location and the people working there was great. Courteous, clean, helpful and they really made me feel comfortable. One suggestion I have Is for the per mile rate is quite high. It made me afraid to get everything done I needed to. I feel that especially their should be deals if you go past a certain amount of miles or days. Other than that great job and please commend the people at 10 Robinson Ave, Patchogue new York. Thanks so much, Justin Fulcrod 631-620-8568
James B. le
Awful experience when notified at 4:30 pm by bohemia ny location that the reservation i made several weeks prior of a 20 footer was not available for the next morning at 6:30 a.m. and their office was closing at 5 pm. I was leaving out of the area and had movers scheduled at 7:30 a.m. they offered me no viable options and had to sit on the phone for two hours during a going away dinner with my family attempting to get someone at uhaul to help me with this issue while all your offices were mainly closed. All due to extremely poor customer service, care for the inconvenience or terrible options to resolve the issue. Absolutely dislike bohemia office for doing this and overall U-Haul. I had to switch and rent at patchogue which was further but they were fine. U-Haul is awful and i will tell anyone that asks that
Costa M. le
Teach your employees how to resolve issues involving a simple contract. Give them printers and cash mashies that work
Gustavo A. le
The truck was on the older side but it had good brakes and ran great.. Aaron was awesome, would def reach out again for his services.!
COLLEEN M. le
Great customer service.
NORMAN P. le
the agent was very friendly, professional, and helpful.
ROBERT C. le
The attendant Aaron was the best!
Dana C. le
I didn't actually see this location so I can't rate it but I was accidentally overcharged when returning the vehicle. We were told we could return the vehicle at any uhaul location but apparently that is not the case. I called the location and they were quick to have the charge reversed on my credit card. Thank you Aaron for your great customer service skills! Dana C. from Delaware
EDWARD B. le
Arron was a pleasure to deal with.
alice B. le
For the first couple of years everything was good but last year and this year uhaul went down hill. Ask for certain locations and get somewhere a distance away.