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Laura D.Customer Reviews for U-Haul Moving & Storage of East Patchogue
Testimonials From Recent Customers
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The staff was very helpful
FATMIR B.Everything went smoothly picking up and dropping off. Originally rented 4x8 trailer, but none within 50 miles , so I rented 5x8 for same price and actually glad I had extra room.
Michael L.Kathleen was a pleasure to work with and a true professional; U-Haul is blessed to have her.
KERRYP R.Explain self drop-off of equipment because video was not clearly described but overall staff does a superb job.
Lawrence S.Everything was fine ,The women at the desk was very helpful
FATMIR B.No they were very helpful and patient with me
TINAMARIE R.Although the attendant was friendly, I signed a receipt for 66…. Used less than the mileage I paid for and came back with more gas than I started with but was very surprised and disappointed that I was billed 20 more than what I had signed for. Was not warned…it's horrible!
MARCELLA C.Nothing but was easy to get a truck / confirmation and everyone was friendly
Howard T.In my last 3 times renting uhaul equipment twice I was relocated to a different location which was not convenient for me. I would like to know at the time I am making my reservation if the location I am requesting is going to be available, not after I make the reservation.
THOMASG N.Overall...no complaints.
Jewel F.The store was experiencing downed internet out of their control and yet managed to quickly get me a rental after a different location was unable to provide it. Super helpful !
Nicholas B.I was charged 3 days instead of 2 days only and fuel charge is so expensive i didnt even got it half tank but i was charged for half tank.
LOLITO D.Think I was over charged
HERBERT C.Staff was friendly, professional, answered questions and quickly had me on the road with a van, and the same on my return. I plan to rent a van in July, August, September etc/ Thanks Jeff
Lawrence S.Good evening I would like to share a very disappointing experience with UHaul Contract No. 26250031 First allow me to say that I have been a customer for a few years and would rent yearly for an annual June HS event I have had only good experiences until this rental experience I reserved and confirmed 15' truck, on May 3 for a June 25 12 noon pick up, for a one way move from Valley Stream NY to Charlotte NC on line On June 24 at approximately 1:15 in the afternoon I received a call from Shannon who informed me that there were no trucks available in my area and that I had to go to Patchogue LI to pick up truck and that they only had 20' trucks I explained to Shannon that Patchogue was more than 40 miles away form Valley Stream and That it would be a challenge to get there Friday morning to pick up the truck Shannon gave me the option to pick up the truck Thursday evening instead She promised a 50 $credit and my original reservation price I agreed as I was informed that I had no other option I explained that I was on the way to work and would not be able to get to Patchogue before 11pm Shannon suggested that I download the Uhaul app which would allow me to pick up the truck after hours We made arrangements for me to pick up the 20' truck between 10:30 and 11:30 in Patchogue on Thursday On Thursday night I was able to get a ride to Patchogue I arrived at the Patchogue UHaul location at 10:15 and attempted to use the app to access the truck The response on the app informed me that I would have to pick up the truck in person after 9:00 Friday I called UHaul customer service at 11;22 to seek assistance I waited until 10:30, while on hold with customer service, tried the app again, and was still unable to access the truck At 11:00 pm a customer service representative finally picked up my call and informed me that she could see where I made arrangements to pick up the truck but that there was no key left in the lock box and that I would have to come back Friday morning after 9am I drove the 43 miles home in hope that the truck would be available Friday morning On Friday morning I had to take a Uber to the Mineola station to take the 9:51 Long Island Railroad to Ronkonkoma where a friend was able to pick me up and take me to UHaul At 11:00 on Friday I was finally able to get a 20' truck for my move to Charlotte The two trips to Patchogue delayed my preparation for the move which caused me to pay movers an extra hour Saturday, the day of the move I believe that I should be compensated for my extra expense and time loss that this situation caused Sidney Milden 917-355-1618 slmilde@aol.com
SIDNEY M.After filling out everything online including my license info I had to do it all again on location waiting on a single employee who had to use his personal phone to take pictures of my license and upload them on unsecured local public internet. It took 45 minutes from when I arrived till I had the vehicle and then you have the nerve to text me to approve the vehicle Condition. I don't work for uhaul, I know you want to go to full self service but you don't want to put in infrastructure. I used your self service before at this location and because of poor cell service I couldn't do it. So I decided this time to use the service counter to no avail.
Shawn B.The facility could use some renovating
Dana P.The vehicle was left with the same fuel amount as when picked up; however, I was still charged 20 for gas.
Justin P.Went to pick up my truck and no one was working there. The door was open, lights were on but no employee in sight. Had to call customer service to figure out how to get my rental. I rented two dollies and there was only one on the truck. Ordered 12 furniture pads and there were only four. Literally a pathetic excuses for a business, how do you have a store thats open with no one there?? And not to mention missing equipment, couldn't even get that right. Absolutely pathetic great employees you have (or lack of) that don't even show up. Absolute joke
brandon M.I was charged a fuel fee 15,89 $ for not refueling. Total miles used 15. This seems excessive and was not informed that this excessive fee would be charged.
Stephen S.Ease of schedule and puckup
Andrew S.When a customer orders moving blankets, please give them, don't charge for them and not supply them. Merci
John T.It was inconvenient for Uhaul to change the pick up & drop off location several times, without my consent. What is the point of making a reservation, if you can't hold the reservation!
MICHAELC P.Super friendly and very very helpful !!
JOHNJOSEPH III C.Curb side check in and drop off did not work. Had to go inside and the poor fellow was all by himself. He was very helpful and efficient
Jean B.They gave me a truck that wasn't working, it would cut out while driving nearly making me crash. I called and complained, not a thing was done you guys are looking to be in court.
JAYE N.Very friendly
ROBERT N.I told told over the phone that the price was 25 $I paid over 60 $When I got there, there was a sign on the door that he would be back in 15 minutes. I waited over 45 minutes..he then returned with his lunch..did not even eat it yet Again, only 1 person working.
Sherri H.I would just like to say the representative was great, my son left his wallet in the truck and when we came back it was with the rep waiting for us.
Rokesh R.Horrible experience got charge for gas even though I filled the tank up and go another random 100 dollar charge a few days later
Leonardo A.nothing! excellent!
DAVID L.The associate Brandon was very professional, well spoken and extremely thorough going through the contract. Best uhaul experience I've ever had
Steve R.Great job by the guys I dealt with over there
Joseph A.Everything was fine! The clerk very professional,polite, knowledgeable! Would definitely use/recommend again! Nice riding vehicle!
SAL Z.I rented a motorcycle trailer twice and it worked perfectly
EDWARD L.First store unaware of my reservations. After 30 minutes and many phone calls given a new place to go. Was given the wrong address and the website has the wrong address. Arrived at 10:00am with a note on door the representative would return at 10:30. He didn't return until 10:47am. He apologized and said he went on lunch. Who eats lunch at 10:00 in the morning.
debra K.The movers I hired thru U-Haul where awful ....Move 4 less... destroyed my teak kitchen table and damaged and scratched almost every piece of furniture I have.
Kevin M.None the guys there were knowledgeable and did a great job with customer service
JOSEPHGERARD JR A.Employee was not wearing a mask and had to be asked to put one on.
Daniel M.Have More Medium Boxes With Handles But Jeff Boerner Was Excellent Knowledge Of Everything Was Excellent
SHARON T.Was a little upset at the clerk. While turning the truck over to me and when I was returning it the truck back the him he was not wearing a mask either time!
Thomas N.I was happy with the location and equipment. I was also happy with the customer service representative I spoke with at the 1-800 number. But I would never again use or recommend your online rental / return service and would only rent / return during office hours. The pick-up process was tedious and time-consuming. When it was time to return the equipment, the app could not verify my location for the drop off even though my phone setting was on. Since you don't offer an option to use the scan code at the drop off location, I had to call customer service. This caused me to spend 20 mins on hold, after a stressful and strenuous move. The rep was helpful and friendly but I will not use this service again
Alfonso M.I got charged two times for a dolly cart
Yamina J.Representative was excellent and truck was excellent.
John F.Not a thing service was excellent at that location thank you
JOHN C.The app on android could be better and faster, many steps have to be repeated before it works.
Jason C.Your company charged me 119 for 1 extra day when it says in big letters on van 29 per day after paying 350 for weekly rental. Also charged 25 for cleaning for a little sand on floor that came off my boots. I would assume due to corona virus you are cleaning all vehicles anyway. I will never rent a uhaul again.
william M.wish for more availability, but every experience here has been positive. Good people, good results.
Brendan G.I think Uhaul has a horrible after hours drop off process. So much happens during a move and unfortunately I left my cell phone at home during check out and could not follow the appropriate processes and was charged an additional 20 $. Also, the prices you constantly list as your starting price points never really happen. I will never use Uhaul again. My rep was awesome though, its not his fault your processes are so poor. Inconveniencing everyone for an extra 20 $on top of false advertising regarding your prices, be more upfront, it's 2020, people are tired of hidden fees, or hearing something completely different than what you advertised just because you want to get them in the door. Highly disappointed.
charisse C.No Comment
doris W.It's all good.
Vincent L.Excellent facility and people. Flexible, professional and positive.
Brendan G.great customer service. very courteous and flexible. highly recommended!
nada M.The van I rented had apparently, according to the employee I dropped it off with, been rented for months to a heavy smoker with a dog or dogs. The van reeked of cigarette smoke, and both of the seats were covered in imbedded dog hair. I'm not sure this facility was doing anything to clean these vans between uses. Though nice enough, the employee acted utterly powerless to do anything about the condition of the van or the situation in general. My allergies are still bothering me from this experience. Sorry to write. Have had good experiences in the past with uhaul.
james M.Firstly, the digital check in was highly inconvenient as your customer service agents are slow to respond, even slower to address an issue and wholly incompetent and lacking common sense. I had to push back my reservation an hour and half waiting for your incompetent employees to assist me. Secondly, I requested a dolly with my order which was not in the truck nor expressed to me where I might be able to pick same up. This experience has made me never want to do business with UHaul ever again. That holds true for my endorsements. Worst customer service on the face of the earth and just bad experience. “How you do one thing is how you do everything.â€
Angel R.The customer service was outstanding! The staff was very helpful and friendly. Everything went as expected or better. I would definitely rent from them again.
Jeffrey T.The staff was great and as the location continues to renovate I am sure it will improve
Michael K.