Nothing at all. it all went perfectly
John DCustomer Reviews for U-Haul Moving & Storage of East Patchogue
Testimonials From Recent Customers
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Georges P | Expérience généraleThe U-Haul Establishment is very clean and well maintained. Keep up the good work!
Kristina M | Premières impressionswith the exception of the person who understood me when I went to pick up the van... with a bad attitude and did not want to help me knowing that it was the first time I had rented in that place.
Fabian GThis was my first experience using this storage facility, and I found it to be satisfactory. The temperature control was perfect for storing my items. The customer service representative was friendly and knowledgeable. I would recommend it and give it a rating of 5 stars.
CHARLENE A | Expérience généralePlenty of room for anything, truck or trailer..
WILLIAM EU-haul is the best truck rental.
Georges P | Premières impressionsAs a dissatisfied past client of a self storage facility, I am very impressed and satisfied with u haul
gail f | Premières impressionsS.O.
GEORGES VThe cost of the rental for a couple of hours was way too much money. That 19,95 on your trucks is bs
CARMINE AEverything went smooth and everyone was amazing, would definitely recommend it to others. Thank u!
Kathleen F | Expérience généraleEasy access and felt secure as each unit has its own alarm... curtious stafff. Clean.
Francesco T | Expérience généraleAlways very professional at this facility. I enjoy coming to this one.
TIMOTHY JOverall - completely satisfied with the rental experience. The staff was efficient, courteous and helpful.
Francis BFor this certain location, I don't see any need for improvement. It's new it's well maintained it's clean they have plenty of storage , parking lot is huge with plenty of trucks to rent , trailers, and car transports as well and the staff is fast with great customer service, other than giving stuff out for free what more could you ask for...
BRADLEY JYou doing the right thing excelent
Pedro AAll good - no problems. I usually use the Holbrook location - this site was very easy to use, and staff were friendly. Thanks, JWH
JEFFREY WBoth Brian and Mason were so helpful with the pick-up and drop-off process. I had a lot of questions because the mobile process is tedious and I got "stuck" in the approval window for over 15 minutes. They were super patient and kind. I've only rented a moving van one other time in my life and it can be so intimidating. Please let them know that I appreciate everything they did to make the experience as smooth as possible! Merci.
Rebecca OThe phone app system for picking up is awful. The manager basically had to do it anyway from his computer. And the phone app didn't even work for the dropping off part. So I just left the keys in drop box and hoped for the best.
david sLove the area it’s very convenient for me the staff is very knowledgeable
arletha n | Premières impressionsGas gage very tricky and I put gas in to the full mark before I turned it in. Received an additional bill for 15$. Change oil light was on.
DESIREE AI was told to have the small trailer back in 24 hours when picking up. The young lady said they were lenient if I returned the trailer 1 hr.later. As we were rushing back to get the trailer on time, we hit major traffic (accident) Ironically as we were driving i received a call from the store asking me where we were! Never did we receive a pre pickup call confirming pickup. I let the gentlemen know I was told about the 1 hr leniency which he didn't care to hear. My wife and I were rushing home from taking my sons belongings from college. This person didn't care. I made it exactly 5,58pm on time would have been 4:57. Technically I didn't get out of there till.past 6 since anyway since the young lady cut herself, so I finished the hook up. I live around the corner and would never recommend this place due to being charged double. I could have Technically kept the trailer another day. I.just want haul to do the right thing. It's not about money but principal.
GREGORY TTotal dicks
Joshua BWe rent here a lot and the new customer service rep who told us "well I'm back" made us use the app only with no assistance to rent the vehicle. It took 45 minutes just to get it working. This was a terrible experience
RICHARD JWe dealt with two men - one for drop off and one for return. Both were rude did not have any good people skills. We thought maybe the first one was just having a bad day. Not willing to help and seemed annoyed at everything. When we had a different helper the second day who was also rude, we realized that the employees need some training in dealing with the public. Not one smile and terrible attitude from both. Would not go back to this location. The equipment was fine, though.
nancy cVery friendly and efficient employee! Can't remember her name but she deserves a promotion!
James DIf the call center knows that you are running behind please tell them to notify the pick up center because it was not relayed and I was called and told that if I wasn't there in 15 minutes I would lose my reservation
ROBERT APerfect! Fast, clean, truck worked well, employee pleasant and courteous!
RICHRD VThank u so much for ur service
Darian T | Expérience généraleActually from my experience not a thing, everything from reserving my truck online to the best customer service and help from Mason, really made the entire rental easy and he is an asset to your company.
Jennifer FGreat staff. Very helpful. Well stocked with vehicles. Excellent location for storage as well.
JOSEPH AThey were walking out to meet me before I even parked. very friendly
John AThe vehicle was clean...but there was starting problems on several occasions. I had to call for roadside assistance. They said starter was probably starting to go.
bruce rI had the opportunity to work with Brian B as I returned a rental vehicle and purchased a storage unit. He was hospitable and very helpful as we navigated the selection of a storage unit. Moreover, I found him to be knowledgeable and amenable to assisting us through the process. Brian B. is certainly an asset to your organization.
Timothy MThe staff who helped me oniste was wonderful
Lisa C | Déménagement en ligneNot sure why this is the only location where my drivers license info has to be put in every time!! Why is it not saved to my account? Would make it more convenient for the paying customers. Just a suggestion
Desiree WEverything was perfect. Friendly and excellent service.
Lida XI have had to rent from U-Haul several times recently and I was very impressed with the cleanliness of truck and the service too. Merci.
PAULCHRISTOPHER LEverything very good the service very good
Adrian VAlways a pleasure doing business at this location.. great staff !!
Timothy LEverything from the customer service representative to the equipment/van was perfect.
Lloyd ESmooth as silk from beginning to end. Had to extend the time I had the van and the representatives could not have been more polite, professional, and accommodating.
Greg BNo improvements necessary, I was totally please with the experience I had.
Michael hExtremely knowledgeable, sad staff, and such a clean facility. What I was thinking was a temporary solution may turn into a long-term commitment, due to the ease and facility attributes. Worth every penny thank you!
Wendy J | Premières impressionsMuy bueno buen servicio
Juan UGreat service and very clean. Good workers
David MKathleen from the Sills Road Location in East Patchogue was excellent!
Richard PEverything went as expected.
LTE CBrian the employee who help me was great.
JAMES M | Premières impressionsEverything being automated is horrible and lack of customer service / representatives makes me not want to rent from U-Haul again.
Cara LLove the new facility. Great job.
Daniel D | Premières impressionsGreat staff
BARRY RDon't hold us accountable for an estimate of mileage told to you in the beginning. Like you give us a price but it is a pending amount. If we gave you say 50 miles but we only went 45 miles would it be reduced
Fred WThe gentleman there was extremely helpful, giving me various helpful tips and information regarding the vehicle.
Jeffrey WNo need fir improvement It was a pleasant experience
Lillian SMike and Cat were the absolute best. Customer service was top notch and they took care of all of my needs for a fast and easy process. This was the Patchogue branch in Sills Rd. By far the best one yet
Gary LVery clean and secure facility
Lisa R | Expérience généraleWonderful service everything nice and clean thank you
Adrian VVery helpful staff . They were kind and very supportive with our needs. I appreciate the time and energy to explain every details of the facility! 100 % recommended! Very clean and very secure!
Renee D | Premières impressionsMy reservation changed without me being notifed. Really pissed me off and cost me 1,5 hpurs and about 50 extra miles kn my personal vehicle that was not necessary.
William GNice people and courteous
Jorge USmooth experience from pick up to drop off. Very professional & wouldn't hesitate for a moment to go back.
Roger FBrian, who "helped" me yesterday (Saturday 3/2/24 @ 2:30pm) wasn't really much help. I had simple questions for him such as "should this trailer be able to fit such item" which I got a response of: "it's not my job to tell you how to move your stuff". Then my next question "can you tell me the difference in renting a small van instead of a bigger trailer"… in which I got another obnoxious rude response from Brian: "It's not my job to tell you what is the best or cheaper option for your move" in which I calmly responded "yes it is". This location could be number 1 if you guys didn't hire shmucks like him. So rude and unpleasant to deal with I absolutely won't be coming back. Also the trailer sucked and opened when I was driving on sunrise and almost lost my stuff.
Stephen MOk
Jerzy P | Expérience généraleIf I ever rent a Uhaul again, I would never again choose the option to do the virtual check-in. It was inconvenient and a pain to deal with just to check-in and pick up the vehicle. I needed assistance from the employee on hand, so it really didn't serve a purpose. It's not user friendly and the live chat feature representative I wasn't fond of.
Charyl MArrived as rhey were closing 8p.m. Agent allowed me the rime i needed to offload car and drop off car hauler
Stephen MGood service
Sal LThere was a leak in the roof of the U-Haul. I just moved to a new house with my family and half our stuff is completely water damaged. I'm so disappointed. My mattress, box springs, boxes of clothes all ruined. The ceiling of the U-Haul was caulked from what appears to be previous leaks. Why in the world would this vehicle still be rented to people!! So frustrated and upset to be in my new house and not even have a bed to sleep on anymore.
Taylor FEverything was very easy
David JMichael helped me most of the time and was always helpful, courteous and knowledgeable. The other employees were great too!!
victoria v | Expérience généraleStaff members both at check out and return were very pleasant and very professional. I would recommend this location highly
Helen jstaff member shr was superb
milton p | Expérience généraleIn and out fast service great people. Thank you
Thomas NGreat service nice people
Scott BMichael was Amazing !!!
MARI MI rent from this location often, well maintained equipment and a new modern facility. On this rental I asked Mike about his storage as I may be needing a unit in the future. He showed me a few units and wow what a clean modern facility he has here! When the time comes I will definitely be renting a unit here.
Chris KWas easy and I had a great experience
Michael DThe young man who helped me was very courteous, he was able to answer all of my questions.
Lance K | Premières impressionsStaff was friendly and explained everything to me, pick up and drop off was super easy and for the price well worth it when moving!
Danielle ZGreat location very clean and nice place love the staff very kind and helpful and I think very reasonable pricing is awesome!
Evelysse T | Premières impressionsVery nice customer service
colleen t | Expérience généraleGreat customer service and very clean facility
DONALD K | Déménagement en ligneWhen I walked in the store there was no one in it to help me so I patiently waited for around 20 minites before I decided to walk around outside and look for someone sure enough I found the one person working there attending to a returned vehicle every other storage facility I have been to there was usually 2 people on site. I was looking for a unit close to the front door but was told those where not available until the ones that where much further away where rented out I wound up renting one that was all the way on the other side of the building also I was not allowed to look inside a unit until I rented it which didn't make sense to me because the first one didn't go straight in it went to the right which I did not want so had to go back in office and wait for the one person to help other people first then the next unit had a beam in it and I did not want that one either it took me about 1 hour to rent a unit which was ridicules because I was there first thing in the morning but had to do a lot of waiting around which was not why I went ther early. I was also looking to rent a parking spot for my RV but was told I was not able to with no real reason why when the parking lot looked ready to go with only one other trailer parked in it so not happy with my experiance at this NEW facility that's why I only stayed for 3 weeks until I found a better place for me my belongings and my RV this is why I will not recommend this location to family and friend's.
DARRIN R | Expérience généraleGreat service.
Walter B | Premières impressionsGreat team very helpful and flexible
TAHARAH E | Expérience généraleGreat service as always at Uhaul. This facility was immaculate and the staff was extremely helpful and professional. I would highly recommend this location and the uhaul company in general for all living and storage needs.
denise m | Expérience généraleI have to say that I was very impressed when I originally booked the truck as well as when I dropped it off great courteous employees I will highly recommend
JOSEPH C | Premières impressionsMichael and his team could not have been nicer and more helpful. The trucks are clean and easy to use, the facility is spotless, and they were extremely flexible about my reservation and move-in dates. I am grateful to be storing my things with them and would highly recommend UHaul to friends and family. Merci.
Anastasia G | Premières impressionsMike was very thorough, clear, and helpful.
John V | Premières impressionsThe customer service person was excellent !!! The on-site manager really helped me and was very professional
colleen t | Premières impressionsFriendly, helpful and excellent experience!
Debra G | Premières impressionsGreat service
james m | Expérience généraleI was very surprised at how clean and convenient it was
Rosetta H | Déménagement en ligneThe BEST!!!
shanika h | Premières impressionsYour staff was great!
Ashley K | Expérience généraleThe personnel was very helpful and recommended what was required for my need. Good pricing too for the amount of space. The facility was immaculate except for the weather control.
Frihdson F | Premières impressionsBest customer service and professional
Ronald V | Premières impressionsGreat facility and friendly staff.
David P | Déménagement en ligneMove in experience was easy.The staff is excellent.
Judith B | Premières impressionsVery clean, and well organized. Friendly staff, and very informative, also very convenient! I like that they have carts and mattress carts for your belongings …. FIVE STARS ⭐️⭐️⭐️⭐️⭐️
Janice P | Premières impressionsRob the attendant was excellent
Andrew C | Premières impressionsPrice was good, staff was real nice and helpfu
GARY L | Premières impressionsVery happy to move in; very quick, clean, and friendly! Very, very satisfied!
Diane K | Premières impressionsMike and his staff were more than helpful. Being my first time using a storage center I had a lot of questions which all were answered with patients.
Clifford J | Premières impressions