Évaluations des clients U-Haul Moving & Storage of East Plano

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Plano

Cote générale :

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ANTHONY S.
Évaluation :

Le client n'a pas laissé de commentaire.

MONTY F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brant W.
Évaluation :

Air conditioner was broken. Window was rolled down upon delivery so it was clear that whomever drove the vehicle to the front of the store for pickup was aware of the issue. I was on a tight timeframe, so by the time I discovered the issue was unable to do anything about it and forced to drive 4 hours to Houston with no air conditioning. Completely unacceptable experience.

Larry T. | Premières impressions |
Évaluation :

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Evelynn R. | Expérience générale |
Évaluation :

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

DON C.
Évaluation :

The staff was friendly and helpful.

Kenneth S. | Premières impressions |
Évaluation :

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

FATME M.
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Le client n'a pas laissé de commentaire.

KATHRYN R.
Évaluation :

Your rep put on new tires and checked everything out. He hand torqued the nuts in alternate pattern and was very polite. My only comment is to rebate unit rent (we closed a unit) on a pro rated basis as money is very tight.

BRIAN KEITH M.
Évaluation :

Le client n'a pas laissé de commentaire.

YAMILE N.
Évaluation :

In this location I was not provided with a drop off location. Later during the day a Uhaul rep called me stating that I could be subject to addtnl charges bc I didn't have a drop off location. Then, I was assigned the Terrel location. This location is a joke and it's not suitable for 24hr drop off service. It's in the middle of nowhere, there is no lighting, it was pitch black and I couldn't find the spot to park the truck, nor the drop box to leave my key. It was such a remote location that I had no phone signal to complete the drop off process online. I decided to leave and called your 25/7 cust serv and no one answered. Finally, I chat with a CS online and they changed my location to the Mesquite location. There, I complained about my terrible experience and refused to pay for the extra miles and late drop off. Uhaul is putting the safety of its customers at risk by sending them to the Terrell location and should immediately stop. I am disappointed with the service.

TODD W.
Évaluation :

2 minutes done! Efficient and to the point...

TOMMY B.
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Le client n'a pas laissé de commentaire.

JAMES V.
Évaluation :

Uhual is overpriced for what you get for local move.

Grayson B.
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Le client n'a pas laissé de commentaire.

Sam P.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

DAVID M. | Expérience générale |
Évaluation :

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.
Évaluation :

Keep up the excellent service

Chase H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dumisani D.
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Le client n'a pas laissé de commentaire.

GERALD J.
Évaluation :

Lost our reservation, and gave us a trailer with a flat tire.

JAYESH B.
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Le client n'a pas laissé de commentaire.

Blain W.
Évaluation :

Answer the phones and return calls like promised. Don't require a smart phone to pickup trailer. Unacceptable that the drivers license can't be scanned directly.

TWANE D.
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Le client n'a pas laissé de commentaire.

LESLIE J.
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Le client n'a pas laissé de commentaire.

JEFFREY L.
Évaluation :

The office was configured to force you to pass all of the impulse items possible. VERY ANNOYING. Van was Dirty. The van display stated Oil Change Needed. The Driver Seat Belt sensor did not work. The van did not know you had your seat belt on. The seat belt warning dings occurred every TWO minutes. Made for a very annoying ride.

JAMES D.
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Le client n'a pas laissé de commentaire.

MEHMET K.
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Le client n'a pas laissé de commentaire.

ELEU V.
Évaluation :

Kind of expensive

JAMES W.
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remember to tell the customer the number on the locked trailier.

Mohammad A.
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Le client n'a pas laissé de commentaire.

Amanda B.
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Le client n'a pas laissé de commentaire.

Shakia W.
Évaluation :

When Dollys are rented have them in the assigned vehicle ahead of time.

RAYMOND CARL S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley G.
Évaluation :

The location is mess, there is one person working EVERTHiNG bless her heart! She is really doing the best she can! there was a line forming inside to rent, when she was outside I guess accepting vehicles for returns, when she finally gets back inside there are also problems outside... she can't be in two places at once y'all! I've just never had to wait this long to pick up a vehicle. She also wasn't able to show me where the vehicle was since she has a line and allll of the other stuff going on, she pointed in the direction but there is a huge lot. So I'm walking around in the cold looking for this vehicle.. can't find it... have to come back and get in line to ask a question ... see my frustration? Then, when I do get the truck, the suspension is dead! I cannot go over 35mph without losing control of this truck! And the driver side visor was broken so every small bump along the way the visor would bop me in the forehead. BY FAR my worst ever experience with Uhaul.

Glen S.
Évaluation :

Le client n'a pas laissé de commentaire.

DARREL D.
Évaluation :

We had reserved a 20' truck as we had a lot of furniture to get and bring home. When we got there, they did not have a 20' truck and said they could look for another location. We had no car to drive around town for the truck we reserved, so we took the 15' truck-which meant we weren't able to get all of the furniture we were supposed to pick up.

ROBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

Nirmal V.
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Le client n'a pas laissé de commentaire.

Stephanie K.
Évaluation :

The truck drive well. Performed function needed. But low tire pressure, tail light out. Front running light out, had to meet with person to obtain keys so not contactless. Very complicated remote rental process. Understand the reason but complicated.

JOHN HAMPTON IV K.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM R.
Évaluation :

Nice people, but I wonder where the management's head is. Rented a 4x7 trailer, and the tech goes to hitch it up, a say he can't because it is a 1-7/8" ball. No matter that the stamped steel plate on the trailer says it is OK with a 1-7/8", the management says they know better than the engineers that designed the trailer, so its gotta be two inch. Cost me an hour of running around to get one and install it, as I sure as heck am not being upsold a new u-haul ball for NO good reason.

Alexander G.
Évaluation :

Excellent quick service

GARY E.
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Le client n'a pas laissé de commentaire.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrel B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DAVID M. | Premières impressions |
Évaluation :

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID C.
Évaluation :

I don't know who made the mistake on recording odometer reading ... front end or drop off ... charged me an extra $65 ... said I drove 444 miles. I DID NOT! I drove straight from Plano to Broken Arrow. It's only 250 miles. Someone was supposed to call me back about this. They didn't. Now I can't get anyone to answer. I have spent over $1,000 with U Haul in the past year. Have used you dozens of times in my 60 years of life. If you don't make this right, I am done, and I will file a complaint with the Better Business Bureau.

George W.
Évaluation :

Not sure if accounted for, but I had made a return a couple of months ago and left some blankets in a storage locker up north. You didn't charge me for them, thank you. I did drop them with the truck this time. I wanted to make sure you knew I returned what I didn't previously.

Conrad R.
Évaluation :

Excellent management! Both women were professional, polite and very customer oriented. Bottom-line: very good experience.

MICHAEL PATRICK K.
Évaluation :

Le client n'a pas laissé de commentaire.

HECTOR G.
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I was double charged, terrible customer service. No reply from my email requesting clarification on the double charge.

Virginia F.
Évaluation :

My experience at this location was very good. Everyone was very friendly and helpful. V. Fees

Mustafa A.
Évaluation :

The staff and manager at east plano uhaul location do not respond to phone calls or emails. It took me 3 days trying to call them to schedule access to my u-box units before finally giving up and drive to their location just to schedule access for next day. They also neglected to close my u-box contract when I returned the units to them which caused an overcharge on my account. Had to go through uhaul main customer service to properly close my account and get a refund for the overcharges because again, they would not respond to any phone calls at that location.

LENDYL C.
Évaluation :

The employee who assisted me, Tracy, was very friendly and professional during the rental process.

William A.
Évaluation :

Le client n'a pas laissé de commentaire.

HOANG V.
Évaluation :

This is the 5-Stars location for uhaul renter. They're very nice and friendly and professional quick. Thank you 😊

MARK L.
Évaluation :

Le client n'a pas laissé de commentaire.

david D.
Évaluation :

The people at this location were most helpful. I somehow didn't click the right buttons when I made my on-line reservation so it didn't go thru. The person at U Haul got me fixed up anyway. If you pick up and return your trailer during business hours, someone there will do all the work. Easy and reasonably priced too!

GURUDATTSINGH M.
Évaluation :

All good.

Shawn R.
Évaluation :

Fantastic and friendly customer service from the staff at this location. Always nice and just a pleasure to work with these people.

Lisa W.
Évaluation :

Process took 1 hr and 15 minutes to pick up for rent due to computer issues and people moving very slooooow and not enough staff. Took 2 transactions to purchase moving supplies due to computer issue. Stopped checking me out to tell clerk info for future customers ...training instead of customer care. Dolly removed by clerk from truck was not recorded in system. Time for return was recorded as 4:30 am with only 10 hours for 24 hour rental. I was told “it will be okay, don't worry”. Too much prior truck damage not marked on truck. I hated being left to find and inspect truck alone behind building. Uncomfortable with clerks taking pictures of my id and credit card on personal phones. Phone rep who assisted with extending rental another day was very rude and overcharged me an extra day due to return being only 10 hours in system despite text confirmation stated return at 6:15 pm. (Refer to your recorded conversation on Saturday approx 2:15 pm cst). I will not receive refund for over a week. I was a return customer after many years of using UHaul. Worst experience ever when moving.

Kimberly A.
Évaluation :

It was not the location which caused my grief. I received a call at 7:36a advising me the original location did not have the 26' ft truck. The representative provided me with another location 18 miles away from my pick up area. Upon arrival the new location advised me that they did not have a 26' ft truck available. After contacting the customer service representative again she advised me the truck was not available locally and could I use a smaller truck to move my items. By this time roughly and 1hr and 30 minutes had passed. Finally accepted a smaller truck got my items loaded and proceeded to the drop off location. Which was 176 miles contacted customer service after reviewing the hours of operation for the location closing was 4:30pm which I would not arrive at my destination y this time. They advised me that I should contact the location to see what the options where for late drop off. As I advised the customer service representative this was due to Uhaul poor communication why should I have to contact anyone. Contacted drop off location and Sheryl stated she would wait for me to drop the vehicle off.

Paulette J. | Expérience générale |
Évaluation :

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Stacy M.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

This was a great rental! Service was polite, fast and everything went smoothly both at pick-up and drop-off.

TELVIN B.
Évaluation :

was able to get a truck in a short notice

CHARLES BAILEY O.
Évaluation :

We have rented small trailers from this location for over 16 years and have always had great service and equipment. Never had any issues with rental trailer we have rented.

AVA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Paulette J.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
Évaluation :

Great customer staff, friendly and eager to help

ALOYSIUS C.
Évaluation :

The employees here were very rude. The first associate before me even saying what I needed assumed I paying with a debit card. Her words were to be able to read you need a valid credit card. Im 52 years old and have been a customer at this location multiple times. Then the employee verified my ID and took a picture of it and wanted to also take my picture, which has never been done before. The manager on duty then took it upon herself to bring her self into my conversation with the other associate. She then began being very unprofessional and rude, then threatened she would refuse services. I was very unhappy with this renting experience. I dont feel.I deserved that treatment.

MARY B.
Évaluation :

Great people, very helpful.

ROBERT M.
Évaluation :

There were roaches in the truck.

MARTIN F.
Évaluation :

Le client n'a pas laissé de commentaire.

DWAYNE EDDIE S.
Évaluation :

Everything is perfect as is.

RICARDO L.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD P.
Évaluation :

Le client n'a pas laissé de commentaire.

MORRIS O.
Évaluation :

Fast, easy and worth it.

Joseph F.
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Le client n'a pas laissé de commentaire.

David V.
Évaluation :

N/a; dropped off the trailer and the personnel met me outside as I drove up. Great and fast experience

pablo V.
Évaluation :

That was the worst Truck I have ever used!! It was really a life and death situation with that truck.. the stearing wheel is extremely to loose i can't believe i was even put in that truck !! Yall need to drive it on the free way for at least 30 minutes to see how the trucks changed lanes by its self ! At first I thought it was just because I didn't know how to drive it but 3 hours in I realized it was the truck! That truck should not be on the rode .. i can say i absolutely got lucky staying safe!

LISA B.
Évaluation :

Overcharged for gas compared to discount given on second truck we had to get. Discount of $15 for truck with bare minimum of gas compared to $52.50 i was charged for 1/4 tank of gas i was short on return of truck. Definitely not a good reflection

Rodney W.
Évaluation :

I was impressed with all facets of how this establishment was operated. From the time I walked in the door for pick-up until my drive-off after drop-off, I was appreciative of the professionalism of the operation.

ELSIE C.
Évaluation :

The truck was a piece of junk it took 30 to 40 minutes to just get the key to turn to start it and it sounded like it had a bow chapter it was probably the worst movie than I've ever rented and I will never go back to Uhaul because of it

RICARDO L.
Évaluation :

Great service. I used twice in the last week and would use every time I need anything in the future. Y'all are doing a great job

JOEL P.
Évaluation :

The staff was friendly and attentive. While the truck interior was generally clean, the windshield & mirrors were very dirty and the wiper blades were worn-out. I washed the glass myself, the dealer changed the blades for me. Also, the truck engine pinged (pre-ignition) terribly and got pour millage. Also the passenger side mirror was broken and shook so much it was difficult to see out of it. This truck only had 60k miles on it but appeared to be much older.

roy W.
Évaluation :

Truck that I picked up from location was dirty. Smoke ashes were all over the truck on steering wheel even. I asked for a different truck and was told they would clean it up before I took it. Porter ran an oily rag around the cab and called it good. I will not use this location ever again. Customer service inside was sub par! They were on the phone and taking care of customers in line while chatting amongst themselves, customer didn't know if they were be spoken to or if they were talking to the person on the phone. Awful experience and will not return!

DWAYNE EDDIE S.
Évaluation :

No need for improvement, everything is okay.

Imad K.
Évaluation :

retiring the truck via the mobile app did not work so I had to leave the truck and drop the keys in the after hours window. The next day I was charged and extra $20 for not using the app that did not work!! I had to call to request a refund. Calling customer service is not so easy and requires long wait.

kathy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Laurie H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesus V. | Premières impressions |
Évaluation :

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

JAMES M.
Évaluation :

Staff member who helped me (Trina?) was super helpful. I have used this location many times and it is always clean and well organized.

Bradford S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah Beth P.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven H.
Évaluation :

Le client n'a pas laissé de commentaire.

NATALIE W.
Évaluation :

Manager on duty was kind, helpful, and doing a great job dealing with computer issues, employees needing her help, and multiple customers at once.

Daniel K.
Évaluation :

Le client n'a pas laissé de commentaire.

WARREN W.
Évaluation :

Excellent customer relations, no need for improvements.

Malachai S.
Évaluation :

Front Desk Staff are very down to earth and easy to talk to. They seems very knowledgeable and will anything to to help you out without you even asking. The overnight drop off system was good as well. Uhual should open a gas station for consumers and thier rental customers. Putting gas can be a pain sometimes when parking 26'.

Sith I.
Évaluation :

the online setup was a little confusing. I think you need a picture to show where you place the Numbers on the truck. It said number on top right but I was looking near the front driver side window vs the top top of the car. 2nd the lock to use to get the key free from the locked bed of truck wasn't very user friendly, I had to get help to open the lock so that defeated the reason to do contactless help. Other than that everything else was good.

Patrick B.
Évaluation :

Very easy drop off. Took just a few minutes.

Kevin P.
Évaluation :

Flawless

RONNIE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ari K.
Évaluation :

They forgot to leave the furniture blankets and I needed to pick them up from another location. Otherwise, not a problem.

ADALYN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph T. | Premières impressions |
Évaluation :

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Tim R. | Expérience générale |
Évaluation :

Super clean and well lit location. Friendly and competent staff!

Bernard H. | Expérience générale |
Évaluation :

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Kendall M. | Expérience générale |
Évaluation :

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Oluwaseyi D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David W M. | Premières impressions |
Évaluation :

Nicole is the best!

jason t. | Expérience générale |
Évaluation :

Staff was very friendly helpful and informative. Very well trained.

Johnnie G. | Expérience générale |
Évaluation :

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Roger M. | Expérience générale |
Évaluation :

Clean safe location.

HAROLD J. | Expérience générale |
Évaluation :

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

jason t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Martha N. | Expérience générale |
Évaluation :

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Debora A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAQUENLINE B. | Expérience générale |
Évaluation :

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

Roger M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bennett R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

caroline d. | Premières impressions |
Évaluation :

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

debra o. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES G. | Expérience générale |
Évaluation :

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

Julil D. | Expérience générale |
Évaluation :

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

judy W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert O. | Expérience générale |
Évaluation :

Great

LISA S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Julil D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lance E. | Expérience générale |
Évaluation :

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

David T. | Expérience générale |
Évaluation :

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

randolph f. | Premières impressions |
Évaluation :

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Thank you

Janice R. | Premières impressions |
Évaluation :

Best Storage overall

Mary M. | Expérience générale |
Évaluation :

Thank you very much.

RICHARD H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William T. | Expérience générale |
Évaluation :

Best staff in the U-Haul business!

RUSSELL D. | Expérience générale |
Évaluation :

I don't like paying extra for after-hours access.

nicola h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley w. | Expérience générale |
Évaluation :

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Del W. | Expérience générale |
Évaluation :

The staff here are most excellent. Highly recommended.

Del W. | Premières impressions |
Évaluation :

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn’t store my stuff anywhere else.

Shaunna H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DONNA F. | Expérience générale |
Évaluation :

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

William T. | Expérience générale |
Évaluation :

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

Michael Cherie G. | Expérience générale |
Évaluation :

1

andrew R. | Expérience générale |
Évaluation :

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

Leo T. | Expérience générale |
Évaluation :

Very convenient and great service!

Scott S. | Expérience générale |
Évaluation :

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

roderick u. | Expérience générale |
Évaluation :

Leslie and Nicole are top-notch employees!

HEBERTO B. | Expérience générale |
Évaluation :

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

william w. | Expérience générale |
Évaluation :

Can’t park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 𝙰𝚞𝚝𝚘 into your storage. Bill and thank you.

STEVEN M. | Expérience générale |
Évaluation :

all went well - except for the checking out process

Marsha S. | Expérience générale |
Évaluation :

Everyone is always very helpful!

Patrick C. | Premières impressions |
Évaluation :

Knowledgeable and courteous Great team!!!

duane s. | Expérience générale |
Évaluation :

Staff was exceptionally helpful

eleanor d. | Expérience générale |
Évaluation :

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

CYNTHIA S. | Expérience générale |
Évaluation :

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

Jeff B. | Expérience générale |
Évaluation :

None

abby B. | Premières impressions |
Évaluation :

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

lydia c. | Expérience générale |
Évaluation :

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

cynthia f. | Premières impressions |
Évaluation :

Great staff and fast turn around.

SCOTTY P. | Expérience générale |
Évaluation :

Na

Kelsen C. | Expérience générale |
Évaluation :

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Mark C. | Expérience générale |
Évaluation :

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Lashondra W. | Expérience générale |
Évaluation :

NA

Zohaib M. | Premières impressions |
Évaluation :

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Christi S. | Expérience générale |
Évaluation :

Great place to store your things!

diane a. | Expérience générale |
Évaluation :

Pleasant storage experience, everything went easy and smooth.

Damen M. | Expérience générale |
Évaluation :

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Karla W. | Premières impressions |
Évaluation :

The lady who helped me was very helpful and friendly. A delight.

ed t. | Expérience générale |
Évaluation :

Very friendly staff.

Pamela B. | Expérience générale |
Évaluation :

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Rohn E. | Expérience générale |
Évaluation :

Helpful, friendly staff! We would recommend and use them again!

CONSTANTINE X. | Expérience générale |
Évaluation :

Great service and location... highly recommend!

Bryan G. | Expérience générale |
Évaluation :

Very helpful

MICHELE P. | Expérience générale |
Évaluation :

A

Roger M. | Premières impressions |
Évaluation :

very helpful and friendly

Mary P. | Expérience générale |
Évaluation :

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Kay H. | Premières impressions |
Évaluation :

Staff was willing to offer extra help

roderick u. | Premières impressions |
Évaluation :

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

Renee G. | Premières impressions |
Évaluation :

Had a great experience

Wanda L. | Expérience générale |
Évaluation :

Very clean storage area. I would definitely use and recommend this facility.

Krisann R. | Expérience générale |
Évaluation :

Very welcoming and understanding to my needs. Facility was always clean.

Tucker H. | Expérience générale |
Évaluation :

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Michael S. | Expérience générale |
Évaluation :

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Andrew W. | Premières impressions |
Évaluation :

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Gerald R. | Expérience générale |
Évaluation :

very nice people

FREDERICK V. | Expérience générale |
Évaluation :

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

Barry P. | Expérience générale |
Évaluation :

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Lisa W. | Premières impressions |
Évaluation :

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Sorin W. | Expérience générale |
Évaluation :

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Barry P. | Premières impressions |
Évaluation :

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Travacia Y. | Expérience générale |
Évaluation :

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!

Ryan H. | Expérience générale |
Évaluation :

Great to work with!

Howard C. | Expérience générale |
Évaluation :

Good cx service. Store hours could have been better

Gerald R. | Premières impressions |
Évaluation :

Everything handled professionally

velma c. | Premières impressions |
Évaluation :

The employees are polit , courteous. Patient the storage facility is clean

Ric G. | Expérience générale |
Évaluation :

Great guys!

Tommy S. | Expérience générale |
Évaluation :

My experience with U haul was the best!

Roxie F. | Premières impressions |
Évaluation :

Some wait time due to computer system challenges.

ronald henry l. | Expérience générale |
Évaluation :

Very friendly crew

Flyd W. | Premières impressions |
Évaluation :

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you

Yvette L. | Premières impressions |
Évaluation :

Very professional

cathey c. | Premières impressions |
Évaluation :

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

JACK H. | Expérience générale |
Évaluation :

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

johnny m. | Premières impressions |
Évaluation :

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

la t. | Premières impressions |
Évaluation :

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

Tracy G. | Expérience générale |
Évaluation :

very helpful

avelma c. | Premières impressions |
Évaluation :

I had professional and timely service

Conrad D. | Expérience générale |
Évaluation :

Very positive experience.

jennie w. | Expérience générale |
Évaluation :

Great place!

NIKIEA H. | Expérience générale |
Évaluation :

My UBox came on time

John H. | Expérience générale |
Évaluation :

Very pleased.

Steven C. | Expérience générale |
Évaluation :

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C. | Expérience générale |
Évaluation :

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

alice t. | Expérience générale |
Évaluation :

Thank You for your understanding. friendly and professional service.

Nathaniel F. | Expérience générale |
Évaluation :

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Sharon B. | Expérience générale |
Évaluation :

I would recommend this storage facility to any of my family friends needing this service.

michael s. | Expérience générale |
Évaluation :

would still be there if they could keep the power on for the RV 's breakers keep tripping

Paola C. | Expérience générale |
Évaluation :

Great, secure and clean it was perfect for us thank you

William M. | Expérience générale |
Évaluation :

Very nice and helpful employees and very clean and well kept....

chandria m. | Réservation |
Évaluation :

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

kristin t. | Expérience générale |
Évaluation :

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

Trevor B. | Expérience générale |
Évaluation :

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Yolanda A. | Expérience générale |
Évaluation :

Great

Dorothy P. | Expérience générale |
Évaluation :

The staff was extremely friendly and helpful. Service with a smile.

Danny D. | Expérience générale |
Évaluation :

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Khengvanarith B. | Expérience générale |
Évaluation :

Very friendly fast and easy service. Will use them in the future.

JIM G. | Expérience générale |
Évaluation :

Very friendly and competent staff.

mike s. | Expérience générale |
Évaluation :

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s. | Expérience générale |
Évaluation :

I did not actually visit the facility. Their delivery and pick up service was Grand.

SONYA H. | Expérience générale |
Évaluation :

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

sandy v. | Expérience générale |
Évaluation :

Excellent facility.

jorge h. | Expérience générale |
Évaluation :

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

eric k. | Expérience générale |
Évaluation :

Great service

Mohammadreza A. | Expérience générale |
Évaluation :

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Adam G. | Expérience générale |
Évaluation :

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Patrick L. | Expérience générale |
Évaluation :

All employees there were very helpful and friendly.

Alan D. | Expérience générale |
Évaluation :

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

MAURICE L. | Expérience générale |
Évaluation :

Great job staff!

JAIMI S. | Expérience générale |
Évaluation :

Thank you for the storage, it was a looooooonnnnngggggg relationship!

Kathy P. | Expérience générale |
Évaluation :

Staff was great!

Peyton K. | Expérience générale |
Évaluation :

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

MITCHELL E. | Expérience générale |
Évaluation :

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

Jesse J. | Expérience générale |
Évaluation :

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Julia G. | Expérience générale |
Évaluation :

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.

sachin a. | Expérience générale |
Évaluation :

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

Paul O. | Expérience générale |
Évaluation :

Helpful and friendly staff

Prem K. | Expérience générale |
Évaluation :

N/A

Chris C. | Expérience générale |
Évaluation :

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

LAURENCE R. | Expérience générale |
Évaluation :

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

Cara H. | Expérience générale |
Évaluation :

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

NANCY S. | Expérience générale |
Évaluation :

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

FREDDIE S. | Expérience générale |
Évaluation :

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best

William W. | Expérience générale |
Évaluation :

Na

Non reviews have been submitted for this location.

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