Customer Reviews for U-Haul Moving & Storage of East Plano

7048 évaluations

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

KATIE G. 
Évaluation :
3

I have tried to get connect with GM of this location on multiple occasions but never heard back. I contacted U-Haul directly and requested again for this GM to contact me regarding about returning all my empty U-boxes that were originally rented out from Arizona and still nothing, never received a phone call nor email. Though, GM in Arizona called me and asked if I have any request or concern about all my U-boxes!! This GM in Arizona is great with customers, he would follow up with emails and phone calls that I sent directly from my U-Haul account. As of today, 6/24/2021, I just want to make sure that I do not have any active U-boxes in my account. I only have one storage unit at this Plano Texas location and none U-box. Merci

Jessica Q. 
Évaluation :
5

Same issue as when I picked up. I had to drop off at a further location from where I would have liked to. When I picked up, the location nearest my new home didn't show as an option for drop off.

Steve G. 
Évaluation :
5

Bravo, U-Haul!

Daniel G. 
Évaluation :
4

Need to pave or add gravel to covered storage area. It is a mess when it rains.

Randy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

nothing. Great service from Natalie at check out and the team supported each other at check in despite me showing up at 6.55. I will always use this place. Great service every time.

David C. 
Évaluation :
3

More staffing to handle Saturday traffic demand.

DAVID H. 
Évaluation :
1

Uhaul has allowed someone to use my personal email address to rent equipment to a random person I do not know in a state I have never visited. I have been given the run around about correcting this information and am now on hold going on 2 hours.

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruofei G. 
Évaluation :
3

Slightly frustrated as I rented a appliance Dolly and got a utility dolly which made the move extremely tough. We didn't realize it until we were at our move location. On my way back to unload I called and she said they were closed (it was 4:57 when I called) and “I guess you can try tomorrow” was the response. When renting a 26 ft truck your employees should make decisions that will make the move on the customers easier not harder. My initial order included it, not sure why we ended up with smaller one. And when we returned after hours there was no drop box for the keys as we went around the location multiple times looking. After a long day moving on hottest day of the year with sub par equipment you just want something to go right.

MARK M. 
Évaluation :
5

This is a large facility so great selection of equipment and lots of open hours. Staff are friendly and work to get the process completed as quickly as possible. Uploading driver license photo ahead of time helps them help us. I have rented twice from this ocation and expect to rent more in the future.

MELVYN T. 
Évaluation :
5

Great service!!!

DANIEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

The trailer was clean but the tire on the right side was severely worn out. The tread was coming off in chunks. I forgot to put that on the check in report but I did take pictures when I dropped it off.

Naomi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDEEP K. 
Évaluation :
5

The first drop off location I was assigned, at 2716 K Ave in Plano, TX, was closed at 4:30 when it was supposed to be open until 6:00 and the access in and out was not easy with a trailer.

CHRISTOPHER W. 
Évaluation :
2

People that were working were very kind and helpful! It would've been nice if more people were able to attend to customers. I waited in line for 40 minutes.

CHIAZO A. 
Évaluation :
3

I had to wait a long time even though I had a reservation and had checked in. The person who checked me in told me that two people had called in. I understand that. Maybe you should have a representative that helps customers who have reserved. They are much shorter transactions.

ANNA F. 
Évaluation :
5

Very Easy to work with. Great service.

Scott M. 
Évaluation :
2

Tried to drop off after hours but the app was “down for scheduled maintenance “. Attempted to call the cell phone listed at the drop off site for the manager with no response. Waited on hold for U-Haul customer service for 45 min. Final bill showed a 20 $after hours drop off fee for not having used the app to drop off despite telling customer service about the lack of a working app and no response from the drop off location after hours cell number. Just a miserable drop off experience

jeremy W. 
Évaluation :
5

Very Good service & staff

Sherly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S. 
Évaluation :
5

I had requested 6 blankets in my original order, this did not carry to the final contract. I initially tried the software reservation system. Everything seemed fine but the pick up time kept going back to 9:00 am no matter what I did. I then had to talk to an operator to move the pick up time to 11:45 a.m.

FRANCIS GEORGE C. 
Évaluation :
4

Th manager gave great customer service. Very accommodating.

MARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY M. 
Évaluation :
4

Online registration gave me 2 5x10 instead of 1 10x10. On-site staff fixed is quickly and did a great job.

Roger S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Premières impressions 
Évaluation :
5

Not a thing. GREAT

Grashia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Staff could be a little more helpful and customer friendly when returning. Seemed like I was putting him out. If your having a rough day taking it out on someone who just spent the day moving is a bad mix for both parties…. Thanks

Charles A. 
Évaluation :
5

Very Professional

DWAYNE EDDIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

the service was absolutely horrible! I reserved the truck online and it showed it was available and booking went through and I also took advantage of checking in online so I wouldn't have to wait in line... Before I even got to the store, I received a text message that "appliance dolly wasn't available due to customers not returning" which is understandable... When I got to the store, I had to wait in line for quite a bit of time. Upon my turn, the customer rep couldn't find my reservation in the system... I asked her if they had any dollies available, she checked for me in the back and said there WAS an appliance dolly available... Clearly the reps don't know what they are selling... Then she told me that she didn't have any trucks available for me... which really frustrated me at this point She called the store manager and store manager told me the same thing. She said "you may have booked it online but I don't have any available". I told them it showed available on your website AT THIS LOCATION which is why I booked it. It is not my problem that you don't have any available and this needs to be fixed... Then she says there is one available but the AC doesn't work... Why would I care about the AC... If you had one available just declare what the situation is... not hide it When I got in the truck, the AC worked just fine... so CLEARLY the people working at that location have ZERO idea what they have and what they don't EXTREMELY UNSATISFIED WITH THE SERVICE.

Moazzam S. 
Évaluation :
5

The pickup process took a long time. I waited 15 minutes because there was only 1 person at the counter.

BRYAN C. 
Évaluation :
5

S.O.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY V.  |  Expérience générale 
Évaluation :
4

I'd say above average for the price and proximity to my home, but far from excellent. The RV parking has issues: the gravel lot is soupy in some slots which will rot tires. Consider adding gravel to get it above the dampness and mud. The limited access to electricity, is disappointing and unusual. It's best for the RV to remain on a trickle charger - it takes very little power. There's quite a bit of trash/junk that appears to spill over into neighboring pads. No one seems to be enforcing any rules. I suspect the 1 free month offer attracts less desirable short term tenants. A couple of false starts - the initial site given to me had a car parked in it and the ground was wet and soft. Back to the office. Got a new site, but this one had the electrical box locked, so no power. Tried to call 3 times, but know one answered. Back to the office again. Another 15 minute wait. Staff was courteous and mostly knowledgeable, but they were understaffed to handle the Friday morning load. (I'd hate to see what Saturday looks like.)

Rick R.  |  Premières impressions 
Évaluation :
4

Clean, well organized location -- excellent agent 70K mile truck showed its age -- difficult / dangerous to stay with I45 traffic to Houston. Low tire pressure alarm came on as I pulled out of Dallas -- stayed on whole trip.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
4

Improve the app where we can add a service. I already had a truck but the app would not let me add a trailer without adding another truck. They had to be added to cart together. The facility is great. No complaints.

CRYSTAL LYNN H. 
Évaluation :
1

Completely unprofessional, I called and asked about the charge for a pick up truck rental. I was told that there is a flat rate charge of 19,95 for 24 hours, I asked 4 times “are you sure this is the price” and “19,95 is the price correct?”. We called the address at 3401 Alma drive and Noah was the customer service agent. He said that the truck conformation was sent and ready to be picked up at 1100 Los Rios location. When my father got there they told him no that isn't true that is not the pricing the pricing is going to be 80 dollars for about 80 miles. He took the vehicle without knowing what the young man Noah had told me and as he called me I told him to turn around and return the vehicle. He was right next to the uhaul location on Los Rios, now we are disputing the charges because one of the females put that we brought back a half empty truck when he only passed two miles with it. But when he was getting this vehicle in the beginning she put on the paper work that it was a full tank. Very rude, very unprofessional. If you have any questions please feel free to call, 214-228-8019.

MIRSAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTREL D. 
Évaluation :
5

Everyone was super helpful and friendly.

Sheena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Oh, you couldn't have done any better! I had such a miserable experience at another Uhaul the week before that I almost went to Home Depot, but I was delighted with the vehicle and the service. 5 stars, ladies!

ANDREW C. 
Évaluation :
5

The process was simple, I would arrive earlier than my reservation next time or use the phone app to expedite pick up, but overall experience was very good from start to finish.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENAE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Have more than 2 people working. The line was long and due to social distancing, it was kind of hard.

LISA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAREN A. 
Évaluation :
1

Be kind to customer.

MATHURIN T. 
Évaluation :
1

They charged me too much. No clear explanation for the charges

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTREL D. 
Évaluation :
2

Not very informative upon check out. Wasn't told about a text message on how to check out. Fuel level marked more than what was actually in it.

PHILLIP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron T. 
Évaluation :
1

Truck shook violently, a/c only works when you let off the accelerator, check engine light stayed on most of trip, transmission on truck felt as if it seas going out.

ROBERT M. 
Évaluation :
3

the truck was dirty and too expensive, service took too long...

RICKEY DARNELL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA O.  |  Premières impressions 
Évaluation :
3

It took over 30 minutes to get help. I couldn't rent a truck one way and had to return to the same location.

KENDALL H. 
Évaluation :
2

Went to the garland location on shilow rd and rep was on the phone when I was in front of her She would stop attending me to answer her text and answer back I felt ignored and mad about it Same in the location in plano in Los Rios rd kid was on phone when I was trying to get my trailer I think u-haul should restrict the employees to use their phone it stop them from taking care of customers

JESUS C. 
Évaluation :
5

bon

TOE T. 
Évaluation :
5

Did have one experience where we were locked out of our box. Even after we paid our fee. It was rectified the next day.

ronald henry l.  |  Expérience générale 
Évaluation :
1

I had hitch wiring done and rented a motorcycle trailer, The maximum of the estimate given over phone was not the case for the wiring. At the store was promised the two hook was included in my wiring work order but was not the case. I had to pay 'extra'. I would say one of workers is a cheat. Lost time while the trailer side wiring being was fixed. The signature pads at the counter were not working in condition.

SYED A. 
Évaluation :
1

Learn your customer service skills! Y'all are never get my business ever again and I will be seeing you very soon !

TAYLOR W. 
Évaluation :
5

I kept my furniture in my unit for 3 1/2 years and never checked on it. When I went to retrieve it, everything was in the same condition in which it went in.

Cori H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C.  |  Premières impressions 
Évaluation :
1

We specifically requested, and ordered/paid for multiple dolleys and furniture pads in order to make the process easier. We were not given these, and because of that what should have been a 2 to 3 hour move turned into a 5 hour one.

Jonathan W. 
Évaluation :
1

believe my service was handled by Natalie and she was very helpful and attentive to handling my needs. Excellent customer service. Thanks !!

Patrick D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMOS M. 
Évaluation :
3

Treating people nicely. People there look unhappy

JUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOE G. 
Évaluation :
5

Very pleased with staffs here at this Plano location. They were very friendly & helpful. Would definitely recommend to others. Glad we went to this location.

SAMANTHA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Online check is not very user friendly. Need to make it easier.

Drew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theautry H. 
Évaluation :
5

Very efficient and knowledgeable staff. The whole experience was very easy and upfront about costs. Thank you so much. We will be using this location again.

DIANE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Lord have mercy Anita is awesome I needed extra time for 24 hour access and she granted it ! She also found me a walk up storage room ! Excellent customer service is a rarity and these days ! Anita u Rock ! Thank u so much for real and for helping me it meant the difference in my move flowing smoothly ! Thanks Anita !

KELIA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D P. 
Évaluation :
4

Covered storage area could use some more gravel. Very muddy.

Randy S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA C. 
Évaluation :
5

Every sales person Tom was excellent

FRANCIS A. 
Évaluation :
5

No complaints , just want to say Natalie was Super Great , she explained all details and was very professionally courteous.

ALFONZO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONZER T. 
Évaluation :
4

We reserved online a 10 ft truck with a ramp, which does not exist. The store was very helpful accommodating us, but the website should be fixed. Store employees were very polite and knowledgeable.

Julie R. 
Évaluation :
3

Ensure that all tires on the truck are of excellent quality, in order to prevent the blowout that I experienced on the highway.

THOMAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARLIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN FORREST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Fast and friendly service! Thanks U-Haul. You are always there when I need you.

Cruz S. 
Évaluation :
4

I really appreciated the team making the experience prompt and without delay. I was in and on my way in short amount of time at pickup and return. Thank you and we'll do business again.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold D. 
Évaluation :
4

The workers assited

BRIAN B. 
Évaluation :
1

The truck was not ready, luckily they just opened and could get me going, but delayed

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD O. 
Évaluation :
1

This was one of the worst experiences I have ever had moving. The fact that I can't reserve a small window of time ahead of time for delivery, pick up, delivery again, and final pick up is mind blowing. I had a 9 hour window for my pod delivery. Considering that these are being delivered to a storage unit and the stuff being transported into there, I need to hire movers and am unable to do so because of the huge window of time given. Also, no pick up on Sunday.....I'm still trying to understand how a company so ingrained in logistics is so terrible with their own and cannot schedule more than 12 hours in advance. I have spent 2200 dollars with your company in the past month and have to tell you it was not even close to worth it. The lack of care for customers was extremely apparent. I am so unbelievably disappointed with everything. I also called back to ask when my pods would be picked up (the window of time) and was told between 12-8. Then, I received a comment referring to how “they already told me that when they confirmed the Saturday pick up” which was not the case. Unprofessional all around.

Sarah S. 
Évaluation :
5

I had a reservation number that nobody seemed to be able to find in the computer. The first couple of guys I dealt with were nice, but kind of clueless--I think they were new. Once Gavin got involved, the process was easy and painless. He was friendly, professional and proficient.

william k.  |  Premières impressions 
Évaluation :
5

Terrific help from manager in store - helped get us great rates for storage as well.

Logan B.  |  Premières impressions 
Évaluation :
4

The registration email was very long and wordy. It would be much better if it clearly states that the customer should meet the customer service desk at the storage location and all the information is provided there.

Kunal Dadasaheb S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C.  |  Expérience générale 
Évaluation :
5

👍🏻

DAVID M.  |  Expérience générale 
Évaluation :
5

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L.  |  Premières impressions 
Évaluation :
2

Neither Card nor Code worked. Twice on the first day.

Daniel P.  |  Online Move In 
Évaluation :
5

Great staff and the manager

Pandra C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl b.  |  Expérience générale 
Évaluation :
5

The staff were friendly and helpful!

Gary D.  |  Expérience générale 
Évaluation :
5

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Online Move In 
Évaluation :
3

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra C.  |  Premières impressions 
Évaluation :
2

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M.  |  Premières impressions 
Évaluation :
5

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chauncey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James L.  |  Expérience générale 
Évaluation :
5

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dawn b.  |  Expérience générale 
Évaluation :
5

Their Good

PATRICK G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred F.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and very helpful!

Marcelino R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce F.  |  Premières impressions 
Évaluation :
5

very nice 👌

Chesley G.  |  Premières impressions 
Évaluation :
5

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis N.  |  Premières impressions 
Évaluation :
5

Have used this location for moving and for storage. Great experience.

Chris C.  |  Expérience générale 
Évaluation :
5

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Anita was great to work with! So professional and made the process so smooth and easy!

Derral B.  |  Expérience générale 
Évaluation :
4

Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating

James L.  |  Expérience générale 
Évaluation :
5

Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!

J C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannah m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harriet t.  |  Expérience générale 
Évaluation :
5

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  Premières impressions 
Évaluation :
3

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL V.  |  Expérience générale 
Évaluation :
1

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  Premières impressions 
Évaluation :
5

The girl who helped me was very nice! I don't remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONTY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derral B.  |  Premières impressions 
Évaluation :
5

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zohaib M.  |  Expérience générale 
Évaluation :
2

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint C.  |  Expérience générale 
Évaluation :
5

Nicole and staff did an excellent job and accommodating on all fronts!

J C.  |  Premières impressions 
Évaluation :
5

the representative who helped us out was excellent

KEVIN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTY F.  |  Premières impressions 
Évaluation :
2

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  Premières impressions 
Évaluation :
5

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn R.  |  Expérience générale 
Évaluation :
5

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrel B.  |  Premières impressions 
Évaluation :
5

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID M.  |  Premières impressions 
Évaluation :
5

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette J.  |  Expérience générale 
Évaluation :
5

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus V.  |  Premières impressions 
Évaluation :
5

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph T.  |  Premières impressions 
Évaluation :
5

Super clean and well lit location. Friendly and competent staff!

Tim R.  |  Expérience générale 
Évaluation :
5

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard H.  |  Expérience générale 
Évaluation :
5

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwaseyi D.  |  Premières impressions 
Évaluation :
5

Nicole is the best!

David W M.  |  Premières impressions 
Évaluation :
5

Staff was very friendly helpful and informative. Very well trained.

jason t.  |  Expérience générale 
Évaluation :
5

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie G.  |  Expérience générale 
Évaluation :
5

Clean safe location.

Roger M.  |  Expérience générale 
Évaluation :
4

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason t.  |  Premières impressions 
Évaluation :
5

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora A.  |  Expérience générale 
Évaluation :
1

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett R.  |  Premières impressions 
Évaluation :
4

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debra o.  |  Premières impressions 
Évaluation :
2

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES G.  |  Expérience générale 
Évaluation :
3

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julil D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy W.  |  Premières impressions 
Évaluation :
5

Excellent

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julil D.  |  Premières impressions 
Évaluation :
5

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance E.  |  Expérience générale 
Évaluation :
5

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David T.  |  Expérience générale 
Évaluation :
5

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Merci

randolph f.  |  Premières impressions 
Évaluation :
5

Best Storage overall

Janice R.  |  Premières impressions 
Évaluation :
5

Thank you very much.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H.  |  Expérience générale 
Évaluation :
5

Best staff in the U-Haul business!

William T.  |  Expérience générale 
Évaluation :
5

I don't like paying extra for after-hours access.

RUSSELL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicola h.  |  Expérience générale 
Évaluation :
5

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley w.  |  Expérience générale 
Évaluation :
5

The staff here are most excellent. Je la recommande fortement.

Del W.  |  Expérience générale 
Évaluation :
5

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaunna H.  |  Premières impressions 
Évaluation :
5

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA F.  |  Expérience générale 
Évaluation :
5

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William T.  |  Expérience générale 
Évaluation :
4

1

Michael Cherie G.  |  Expérience générale 
Évaluation :
5

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew R.  |  Expérience générale 
Évaluation :
5

Very convenient and great service!

Leo T.  |  Expérience générale 
Évaluation :
3

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott S.  |  Expérience générale 
Évaluation :
5

Leslie and Nicole are top-notch employees!

roderick u.  |  Expérience générale 
Évaluation :
5

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO B.  |  Expérience générale 
Évaluation :
5

Can't park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 홰횞횝횘 into your storage. Bill and thank you.

william w.  |  Expérience générale 
Évaluation :
5

all went well - except for the checking out process

STEVEN M.  |  Expérience générale 
Évaluation :
5

Everyone is always very helpful!

Marsha S.  |  Expérience générale 
Évaluation :
5

Knowledgeable and courteous Great team!!!

Patrick C.  |  Premières impressions 
Évaluation :
5

Staff was exceptionally helpful

duane s.  |  Expérience générale 
Évaluation :
5

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor d.  |  Expérience générale 
Évaluation :
5

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

Aucun

Jeff B.  |  Expérience générale 
Évaluation :
5

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby B.  |  Premières impressions 
Évaluation :
5

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia c.  |  Expérience générale 
Évaluation :
5

Great staff and fast turn around.

cynthia f.  |  Premières impressions 
Évaluation :
5

Na

SCOTTY P.  |  Expérience générale 
Évaluation :
2

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen C.  |  Expérience générale 
Évaluation :
5

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark C.  |  Expérience générale 
Évaluation :
4

N.D.

Lashondra W.  |  Expérience générale 
Évaluation :
5

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib M.  |  Premières impressions 
Évaluation :
4

Great place to store your things!

Christi S.  |  Expérience générale 
Évaluation :
5

Pleasant storage experience, everything went easy and smooth.

diane a.  |  Expérience générale 
Évaluation :
4

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen M.  |  Expérience générale 
Évaluation :
5

The lady who helped me was very helpful and friendly. A delight.

Karla W.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

ed t.  |  Expérience générale 
Évaluation :
5

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela B.  |  Expérience générale 
Évaluation :
5

Helpful, friendly staff! We would recommend and use them again!

Rohn E.  |  Expérience générale 
Évaluation :
5

Great service and location... highly recommend!

CONSTANTINE X.  |  Expérience générale 
Évaluation :
5

Very helpful

Bryan G.  |  Expérience générale 
Évaluation :
4

A

MICHELE P.  |  Expérience générale 
Évaluation :
5

very helpful and friendly

Roger M.  |  Premières impressions 
Évaluation :
4

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary P.  |  Expérience générale 
Évaluation :
5

Staff was willing to offer extra help

Kay H.  |  Premières impressions 
Évaluation :
5

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick u.  |  Premières impressions 
Évaluation :
5

Had a great experience

Renee G.  |  Premières impressions 
Évaluation :
5

Very clean storage area. I would definitely use and recommend this facility.

Wanda L.  |  Expérience générale 
Évaluation :
5

Very welcoming and understanding to my needs. Facility was always clean.

Krisann R.  |  Expérience générale 
Évaluation :
4

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker H.  |  Expérience générale 
Évaluation :
5

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael S.  |  Expérience générale 
Évaluation :
5

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew W.  |  Premières impressions 
Évaluation :
5

very nice people

Gerald R.  |  Expérience générale 
Évaluation :
5

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK V.  |  Expérience générale 
Évaluation :
5

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry P.  |  Expérience générale 
Évaluation :
4

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa W.  |  Premières impressions 
Évaluation :
5

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin W.  |  Expérience générale 
Évaluation :
5

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry P.  |  Premières impressions 
Évaluation :
1

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don't use them!!!!

Travacia Y.  |  Expérience générale 
Évaluation :
5

Great to work with!

Ryan H.  |  Expérience générale 
Évaluation :
4

Good cx service. Store hours could have been better

Howard C.  |  Expérience générale 
Évaluation :
5

Everything handled professionally

Gerald R.  |  Premières impressions 
Évaluation :
5

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  Premières impressions 
Évaluation :
5

Great guys!

Ric G.  |  Expérience générale 
Évaluation :
5

My experience with U haul was the best!

Tommy S.  |  Expérience générale 
Évaluation :
4

Some wait time due to computer system challenges.

Roxie F.  |  Premières impressions 
Évaluation :
5

Very friendly crew

ronald henry l.  |  Expérience générale 
Évaluation :
5

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Merci

Flyd W.  |  Premières impressions 
Évaluation :
5

Very professional

Yvette L.  |  Premières impressions 
Évaluation :
5

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey c.  |  Premières impressions 
Évaluation :
5

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK H.  |  Expérience générale 
Évaluation :
5

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny m.  |  Premières impressions 
Évaluation :
5

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la t.  |  Premières impressions 
Évaluation :
5

very helpful

Tracy G.  |  Expérience générale 
Évaluation :
4

I had professional and timely service

avelma c.  |  Premières impressions 
Évaluation :
5

Very positive experience.

Conrad D.  |  Expérience générale 
Évaluation :
5

Great place!

jennie w.  |  Expérience générale 
Évaluation :
5

My UBox came on time

NIKIEA H.  |  Expérience générale 
Évaluation :
5

Very pleased.

John H.  |  Expérience générale 
Évaluation :
1

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C.  |  Expérience générale 
Évaluation :
1

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven C.  |  Expérience générale 
Évaluation :
5

Thank You for your understanding. friendly and professional service.

alice t.  |  Expérience générale 
Évaluation :
5

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel F.  |  Expérience générale 
Évaluation :
5

I would recommend this storage facility to any of my family friends needing this service.

Sharon B.  |  Expérience générale 
Évaluation :
3

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael s.  |  Expérience générale 
Évaluation :
5

Great, secure and clean it was perfect for us thank you

Paola C.  |  Expérience générale 
Évaluation :
5

Very nice and helpful employees and very clean and well kept....

William M.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

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