Customer Reviews for U-Haul Moving & Storage of East Plano

7 415 évaluations

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Ji S.  |  Expérience générale 
Évaluation :
5

Very professional and knowledgeable on what they doing.

JORGE D. 
Évaluation :
5

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

WILLIAM T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINTHIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

My favorite U-Haul location for rentals and moving supplies. Always great service from the staff.

Jared J. 
Évaluation :
1

Fix the damn truck , AC was blowing out hot air , Heat was rising from the floor and coming out through the ac vent , Horn didn't work.

CHRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora S.  |  Expérience générale 
Évaluation :
5

Rien

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
3

System was not available to submit pics of truck before leaving at start of rental. After hours return did not allow me to submit pics of truck and odometer which caused 20,00 $ fee. I was able to get the fee waived but it required time and effort when it could have been avoided if system worked correctly.

Luis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dien K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
2

The people that work their are so rude the men and the women that take care of was the worse part. They don't have any customer service skills.

GLENDA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATEASHA A.  |  Expérience générale 
Évaluation :
4

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Ashley K.  |  Premières impressions 
Évaluation :
2

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

saxja b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES CLIFFORD P. 
Évaluation :
1

Horrible of 50 $charge when the company obviously has spare keys.

ELENA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

GURINDER C.  |  Expérience générale 
Évaluation :
4

Easy transaction

Douglas C. 
Évaluation :
1

Get a new manager. I was encouraged to download the app and self check in. I spent the time to do so. Upon arrival I filled everything out took pic's uploaded blah blah. The app told me to go to a propane site and find my truck. I walked over and no trucks. There was two employees standing there doing nothing one lady on her phone. I asked the gentleman how this works he said go inside. Then the lady on her phone pauses her call and gives me some instructions to look for a number and put a code In and all set. I replied i need to wonderaround until I find the truck? She said what's the number? I said BP 3070C she said thats a truck you need to go to the counter to check out and resumed her call. So the app was all "save time" check in and go. So now I stand in line for 20 minutes waiting for the counter to finish the customer. She did greeted me "can I help you" i said I needed to pick up a truck i checked in on the app. She replying you can't let me see your drives lic and the card for payment. I asked if she was a manager she "no I can get you one" didn't make a call for anyone,I asked if the manager was the lady at the propane station she said yes, I said nevermind I see why this place is ran like sh*t. Her response was "I don't have to dispatch you a vehicle" me "why" her "you're rude". I stopped saying anything just finished my chcek out process. Upon return I again waited for 3-5 mins while 3 people were behind the counter. Same person check out said "can help you " I said truck return she looked up and a screen and didn't say anything else to me. Very awkward didn't Know if I should leave go outside wait what. She finally says "you're all set" and I walk out. I understand its hard to get employees right not but common. When uhaul encourages me to use self checkout and save time so I made plans to pick something up at 830 and check out took 45 minutes it a little frustrating. Please don't call me to apologize just coach staff. Very unpleasant experience. I know the cameras are going to pick everything up and you can see. I would also say the person that waited onme was not dressed appropriately for work either

Nathaniel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA V. 
Évaluation :
5

Very happy!

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Standley J.  |  Expérience générale 
Évaluation :
5

Great equipments & excellent customer support from los Rios Uhaul loc

ISHTIAQ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantine X. 
Évaluation :
1

Had an awful experience with the personnel at this location.

ERNEST H. 
Évaluation :
5

None. Simple easy fast. The young lady who helped me was impressive. Very knowledgeable and actually hooked up my trailer herself.

SAMUEL G. 
Évaluation :
5

Would like to thank U-Haul for their service which I have used many times in the past. Many of us cannot afford professional movers and you provide a resonance alternative.

Howard H. 
Évaluation :
5

The key drop was a little difficult to find at first.

Joshua C. 
Évaluation :
3

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

Lisa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEAS T. 
Évaluation :
3

Have a way for the employees to leave instructions for the next shift about what has been told to a customer. Like why was I charged about 600,00 $ move for a rental than the quote give less than 12 hours earlier?

DONALD L. 
Évaluation :
1

Hard to find a drop-off key place and parking truck too full. they charge me an after-hours fee then return the money for hours I didn't use, as I returned my truck in 14 hours. Uhaul owes me for 10 hours. plus compensation for all this headache, before I went to social media.

RAFAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A.  |  Premières impressions 
Évaluation :
5

My new address in Argyle TX was showing in Missouri, in the Ozarks, when trying to find the best return location…major computer glitch…new address, so I understand if it can't find the street, but should at least find city, but the computer even find Texas and not even a neighboring state…there were about 4 damage areas I photoed and it said 3/4 tank of gas but barely had over 1/2 tank, but I LOVE the ability to dispute and take the pictures!! AWESOME app!!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayford W. 
Évaluation :
5

Could be cleaned a little better, other than that everything thing else is okay.

DWAYNE EDDIE S. 
Évaluation :
1

Terrible customer service and very rude ladies that work at this location. Will not rent here again!

JAMIE W. 
Évaluation :
4

Horrible customer service. This place is run by bunch to teens with inflated egos and attitude problems.

FAISAL M. 
Évaluation :
5

Nothing to improve. Just a note that the people that were hired through UHarul to unloard were very good. Would use them again.

Patricia P. 
Évaluation :
2

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted "oops…I guess the paperwork was never put into the system." All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it's like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn't get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn't give us any kind of a pro-rated rental. They demanded a full month's rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn't kept up their end. 路‍♀️ We won't be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Nancy H.  |  Expérience générale 
Évaluation :
2

U-Haul team forgot to put appliance dolly in truck. I had to make 45 minute round trip to pick up dolly. When I returned truck at 4:45 pm I was told no one could do the propane fuel so they'd send a email invoice in the morning. Rental was 21,4 miles yet there was a 8,4 gallon propane bill (2,5 mpg). When I called to ask about it I was put on hold for 9 minutes and no one answered. When I called back the person who answered didn't know and got someone. The person said there was nothing they could do that I'd agreed to the charges when I rented. She continued to talk over me, was rude dismissive and hung up on me.

JOHN S. 
Évaluation :
2

I would recommend...but I would be very careful to make sure what you ordered to go inside the truck (blankets/dolly's/hand truck etc) are as requested.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
5

The only easy part of this move!!!!

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina B.  |  Expérience générale 
Évaluation :
2

I didn't get the dolly that I needed Not too worried since the money was returned but Calling me at 8:30 AM the next morning to tell me that my uhaul wasn't returned when I returned it an hour earlier than I was supposed to is ridiculous. And accusing me of still having the truck after I said I returned it is worse. I argued with the lady until she checked it and realized I was right.

Joshua P. 
Évaluation :
1

I returned the tow truck at 7:30 pm on the 25th, and today the receipt charged me 20 dollars more. Why?

LIN J. 
Évaluation :
1

My reservation was cancelled and I was not notified. They tried to up sell me to a more expensive truck because they said they were out of pickups. There were five parked outside. Every customer at the counter seemed to be having issues. The truck had several warning lights on the dash. The ac kept going out and it smelled like cigarettes.

NICHOLAS A. 
Évaluation :
3

Last night we were called and asked to pick up or truck at this location instead of the one that confirmed our reservation. Not this locations fault but it was an extra 55 min in our morning which didn't really feel like a great thing the morning of the move…!

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE G.  |  Expérience générale 
Évaluation :
1

The Manager Anita and all her staff was EXTREMELY RUDE. They always tell you to call 24hrs in advance to access your U box. When you get there the next day they say oh ok let me go get it. This happen to me 3x. She wanted to argue and holler at like I was a kid because they was wrong. Then told me well I don't have to let you in your U BOX. We close at 4pm and it's 3pm I just looked at her like she was crazy. So then she told me I can clear my box off and go somewhere else. Her staff kept giving me wrong information and she would just say it don't matter there new. I called at 939am and got there around 230pm next day and she kept saying it's 24hrs. I had to remind her you know that's more than 24hrs. I still had to wait for them to pull my box out. The most rudest Manager and staff I ever did business with. I ask for receipt after I closed out my transactions and she always had a problem with it. I didn't feel comfortable at all. 2nd time I wanted to access my Box it was 5 staff members in there just smirking saying they can't help me because they didn't drive HI-LO. Last time I was in there she ignored me and went outside. She is very nasty with no CUSTOMER SERVICE SKILLS WHATSOEVER. Contract # 21758611 PLEASE CALL ME. I will be reporting her and the staff to CORPORATE hopefully they take action in PLANO TX.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
5

Easy & painless!!

Allison B. 
Évaluation :
2

Customer service is very difficult to get a hold of, when phone finally answered I got put through the transfer loops or the phone hung up on me. When changing address I had to call and have someone change the address 3 times before it was actually changed. All customer service was professional and friendly

Parker S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
2

Our son was not advised of the need to call 24 hours in advance to access the Ubox and was denied access on the last day before being charged for a full month's storage thereafter. (He did have access on a drop-in basis 1 or 2 times prior.) I have personally called to mitigate the charge (to my credit card) and was told 2-3 times I would be called regarding the outcome of a review. I have not been called by this facility and will therefore submit a dispute with my credit card company. I have to wonder if access on last day rentals is denied in order to charge a month's future rent.

Sharon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
5

Awesome staff!!

Jon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD J. 
Évaluation :
2

Understaffed. Staff had to call management to figure out what to do. Appliance dolly wasny available even though I booked online hours earlier. Truck no good if I don't have dolly. Drive 10 miles out of way to get a dolly, at my expense with miles charged to get one.

sam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE EDDIE S. 
Évaluation :
3

Staff always was in a bad mood

HIBA S.  |  Expérience générale 
Évaluation :
5

Great customer service. Very customer friendly.

Gavin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sushant K. 
Évaluation :
3

The staff were ignoring me until i asked for help on a drop off so it took longer than I wanted.

Jonathan S. 
Évaluation :
5

I appreciated Henry's calm personality and efficient trailer hookup. He made it a very pleasant experience.

TAYLOR M. 
Évaluation :
2

The job was done well, but the explanation was lacking. In particular, the amount of residual fuel was not accurate and there was no corrective explanation for it.

WON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
5

Location was busy, but staff was excellent, quick, helpful.

Alan W. 
Évaluation :
5

Aucun

PETER H. 
Évaluation :
1

Check that plastic ties are intact on blankets and dolly prior to renting. Add confirmation to renters check list. If you don't check prior to renting, do not assume the renter cut ties, and then bill the renter for using equipment that was not used. Either your team is incompetent in checking before hand, or running a scam!

BRUCE C. 
Évaluation :
3

It's been years since I've rented from uhaul last, but I find it a little disappointing how the mileage allowance has gotten so miserly. I also was not understanding of the requirement to provide someone else's name to uhaul that has nothing to do with the agreement that I alone entered into.

ELDRIDGE P. 
Évaluation :
5

Everything was easy peasy

DEBORAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APPARAO Y. 
Évaluation :
5

Excellent customer service! They supported me while backing off the tow dolly. Having them there to tell me I was doing it correctly was so reassuring. It's scary backing off the dolly.

Alissa C. 
Évaluation :
5

Pretty clean van and in great condition. Staff (Becca) helped me through some billing issues. Very happy with the outcome

SUBRAMANIYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLYTHE S. 
Évaluation :
1

I did not know that we rented a truck that used propane gas. That should have been made clear to us and it should have been explained how to start a truck that used propane gas.

ANTONIOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE H. 
Évaluation :
5

Keep doing what you are doing and you'll do fine!!

JEFFREY J. 
Évaluation :
1

The staff is extremely rude. They FAIL to greet customers. They are more willing to help certain customers over others. Their customer awevjce is EXTREMELY POOR. I will use Public Storage for future moves/storage, at least they're more professional and customer service oriented. VERY POOR EXPERIENCE

WENDELL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALONZO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Great location and great costumer service

MOHAMAD N. 
Évaluation :
5

Start giving mover helpers who needs a uhaul vehicle a discount on mileage to take customers uboxes

RU-CHRISTA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy P. 
Évaluation :
1

I made a reservation for a unit online only to find out when I arrived that online reservations don't mean anything. Instead of being helpful, the employees that we spoke with told us, "There's nothing we can do. You need to take it up with whoever made the website." I asked if they had any units available, something that they should have offered me, and they told me that I could probably make due with one unit that was slightly smaller. I went to the unit and realized that there was no way that my things would fit. I went back to the office and they gave me two small units that were about the size of the unit that I originally wanted. When I drove back over to check them out, one of them was locked. I drove back to the office and was told that they needed to contact the person who was currently occupying the unit. I told them to call me when they figured it out. I waited for 3 hours and called them as they were closing within the hour. They told me to come back and they would give me two other units. If you are considering this location, I advise you to store your items elsewhere to save yourself the headache.

Taira B.  |  Expérience générale 
Évaluation :
5

Keep doing what you're doing!

TIMMIE L. 
Évaluation :
5

No improvement comments needed. Couldn't have gone better in every respect.

OWEN L. 
Évaluation :
4

Hassle free for pick up and drop off. Easy to reserve. Good location for me. If I could offer any suggestions for improvement, it would be faster phone service. I was stuck at a gas station and couldn't restart the van after filling it up. I knew it must be something I did or didn't do. I was on hold for over 15 minutes and no one picked up the line. Fortunately a stranger helped me. The steering wheel had to be turned just right before the key would start the ignition.

LAURIE R. 
Évaluation :
3

Passenger mirror was detached, had to do a vehicle transfer. Because of the time taken for the transfer, vehicle was returned 20 minutes later than planned and I was charged for 2 rental periods. The staff were helpful in getting it resolved, but it was a headache to get ahold of them by phone and I ended up doing it in person. Overall a neutral experience.

LUKE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredic G.  |  Expérience générale 
Évaluation :
5

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Cynthia A.  |  Premières impressions 
Évaluation :
3

With all the storage around those area you have a lot of choice to go to the different place but the stuff that makes a difference and they are not knowledgeable what they doing and not professional at all I’m going to give you example they try to check me in for getting a U-Haul truck and people come and ask them to clock in all day talking on the personal phone or dare just really rude and they have to go back and forth to ask a question and that’s not right and A professional at all

haleh k.  |  Expérience générale 
Évaluation :
4

Staff is rude and unprofessional but the online process made the move-In easier

Lamika B.  |  Online Move In 
Évaluation :
5

This location is well managed with helpful staff (in my opinion). I always feel safe and that my belongings are safe. There are "working" alarms, and cameras are everywhere. They make pest control a priority. The building is always clean and well maintained, and carts were always available when needed, at no charge. The ONLY a negative is that sometimes the loading/unloading area is not unavailable. The cars parked there are unattended (sometimes with sunshades are up in the windshield), so clearly NOT loading/unloading). It just needs to be monitored and enforced a little better so patrons have better access and KNOW to park in spaces on the lot if they are going to be inside the facility for an extended time.

TERESA Y B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis A.  |  Premières impressions 
Évaluation :
4

Had my stuff in storage for only a month. Had no problems.

Sabrina T.  |  Expérience générale 
Évaluation :
2

Though the staff was friendly, the overall experience was less than stellar. Almost every time I went, one of the gates was stuck open (lack of security). I kept getting calls from management telling me I had crates delivered to me(?????). My AUTOMATIC BILLING somehow got messed up and because my account was a few day late MY BROTHER IN NH received a notice of delinquent account in my name! My space kept having other people park in it and was changed three times in one day. Too many headaches for just a parking space.

william k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel E.  |  Expérience générale 
Évaluation :
1

To be honest I had an awful experience with the manager at this location on 8/6/21 as she tried to CHARGE me for a Day of rental service that I did NOT USE because I was returning the truck within the allotted time frame! Actually 20 minutes earlier as well as VOID the INSURANCE policy that I purchased. She stated that the insurance DOES NOT COVER the BODY of the truck nor the tires or overhead and I was wondering what did it cover she failed to tell me that but she presented almost 400 $worth of charges to me and I had to dispel everyone of them because I purchased the insurance that she did not understand. I scraped the skirt on the truck which would have been the eighth noted damaged spot on the truck that was rent d to me because the rest of had claims stickers due to being covered by the insurance policy…. But in my instance the policy was going to be VOID if I did not pursue the manager for CORRECTING her mistake. She tried to humiliate me in front of her staff and customers…. However she only highlighted the fact that she was ignorant to her role and the description of her duties as well as the products that U-Haul sells

Lauren A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

portia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTREL D.  |  Expérience générale 
Évaluation :
1

We moved from Michigan to Texas. We made a reservation for a storage 10x15x9 and when we have arrived, the storage WAS NOT available. They truck was due on 8/2/21. We were moving a 3bedroom home. They offered 4 storage units of 10x5. These DID not work. The storages were too small for our belongings to fit. This pushed the moved in back a day. They also explained that there was nothing else they could do. We were able to locate a storage the following day in Plano on N central parkway. When we arrived he told us that the storage we selected could not be used for the "one month free" and that we had to pay for it. So, with the truck being due on 8/2/21 at 9am, we were not able to have it back in time. It was all such an inconvenience. This is the SECOND unpleasant experience I have had with U-HAUL. We've used you guys twice to move across country and it's been a problem EVERY time. I tried reaching out to customer service several times and the GM from where we picked up our rental, but I was not able to get the problem solved. We had to pay for the storage that was promised to us FREE 170 $. This was in fact NOT in the budget. We also had to pay for gas as well due to having the U-Haul longer and having to drive. It's been a horrible experience each time. I would not recommend!

Anthony W.  |  Premières impressions 
Évaluation :
1

Wait time 40 minutes. To long

BARRY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor N.  |  Online Move In 
Évaluation :
1

I've used this location twice before this visit and the service that I received during those times was excellent. But during this visit I did not have that experience. It's too long to explain in this comment section but I will definitely use another facility in the future.

SHANNON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Premières impressions 
Évaluation :
5

The manager was incredibly professional, kind and helpful.

Ransomed P.  |  Premières impressions 
Évaluation :
5

Henry took care of my different reservations and showed great customer service! Especially during a stressful multitrip move.

NORA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha M.  |  Online Move In 
Évaluation :
1

The sales reps, were very nasty. I was very unhappy with all of my services. I was treated very rude by a few employees. I will never go to this location again or refer anyone to this location. I've been dealing with this location for a long and I've never been treated as bad as I have through out this time period.

KAJUNIA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mica A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice J.  |  Expérience générale 
Évaluation :
5

The girl who helped us wearing black tshirt with red hair band . She was great and very helpful.we like to thanks personally her when we come back .Anita you have a great team.Thanks to all

GURINDER C.  |  Premières impressions 
Évaluation :
3

Difficult to ever reach a human in the office on the phone. The computer system often messes up billing. Even on auto-pay I have been sent late notices and late fees applied. I got such a case even after closing my account both online and in the office. This notice even says my closing date was 7/11, but it was closed 7/5 and verified closed on that date in the office! That tells me in took your system 6-days to close the account which then put me past due on 7/8. Other than that, my climate controlled space was kept clean. Another irritating item is the horribly loud alarm going off almost every time I was in my space working, even though I checked in and out properly.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

merit c.  |  Expérience générale 
Évaluation :
5

Great facilities. Outstanding service.

Leslie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA Y B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C.  |  Expérience générale 
Évaluation :
5

Anita and the staff at this location are super friendly and very helpful

TIMMY B.  |  Premières impressions 
Évaluation :
5

Outstanding service

Leslie H.  |  Premières impressions 
Évaluation :
4

Need to pave or add gravel to covered storage area. It is a mess when it rains.

Randy S.  |  Expérience générale 
Évaluation :
4

Online registration gave me 2 5x10 instead of 1 10x10. On-site staff fixed is quickly and did a great job.

Roger S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY V.  |  Expérience générale 
Évaluation :
4

I'd say above average for the price and proximity to my home, but far from excellent. The RV parking has issues: the gravel lot is soupy in some slots which will rot tires. Consider adding gravel to get it above the dampness and mud. The limited access to electricity, is disappointing and unusual. It's best for the RV to remain on a trickle charger - it takes very little power. There's quite a bit of trash/junk that appears to spill over into neighboring pads. No one seems to be enforcing any rules. I suspect the 1 free month offer attracts less desirable short term tenants. A couple of false starts - the initial site given to me had a car parked in it and the ground was wet and soft. Back to the office. Got a new site, but this one had the electrical box locked, so no power. Tried to call 3 times, but know one answered. Back to the office again. Another 15 minute wait. Staff was courteous and mostly knowledgeable, but they were understaffed to handle the Friday morning load. (I'd hate to see what Saturday looks like.)

Rick R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA O.  |  Premières impressions 
Évaluation :
5

Did have one experience where we were locked out of our box. Even after we paid our fee. It was rectified the next day.

ronald henry l.  |  Expérience générale 
Évaluation :
5

I kept my furniture in my unit for 3 1/2 years and never checked on it. When I went to retrieve it, everything was in the same condition in which it went in.

Cori H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C.  |  Premières impressions 
Évaluation :
1

believe my service was handled by Natalie and she was very helpful and attentive to handling my needs. Excellent customer service. Thanks !!

Patrick D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA M.  |  Premières impressions 
Évaluation :
5

Very pleased with staffs here at this Plano location. They were very friendly & helpful. Would definitely recommend to others. Glad we went to this location.

SAMANTHA T.  |  Premières impressions 
Évaluation :
5

Lord have mercy Anita is awesome I needed extra time for 24 hour access and she granted it ! She also found me a walk up storage room ! Excellent customer service is a rarity and these days ! Anita u Rock ! Thank u so much for real and for helping me it meant the difference in my move flowing smoothly ! Thanks Anita !

KELIA A.  |  Premières impressions 
Évaluation :
4

Covered storage area could use some more gravel. Very muddy.

Randy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D.  |  Premières impressions 
Évaluation :
5

I had a reservation number that nobody seemed to be able to find in the computer. The first couple of guys I dealt with were nice, but kind of clueless--I think they were new. Once Gavin got involved, the process was easy and painless. He was friendly, professional and proficient.

william k.  |  Premières impressions 
Évaluation :
5

Terrific help from manager in store - helped get us great rates for storage as well.

Logan B.  |  Premières impressions 
Évaluation :
4

The registration email was very long and wordy. It would be much better if it clearly states that the customer should meet the customer service desk at the storage location and all the information is provided there.

Kunal Dadasaheb S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C.  |  Expérience générale 
Évaluation :
5

👍🏻

DAVID M.  |  Expérience générale 
Évaluation :
5

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L.  |  Premières impressions 
Évaluation :
2

Neither Card nor Code worked. Twice on the first day.

Daniel P.  |  Online Move In 
Évaluation :
5

Great staff and the manager

Pandra C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl b.  |  Expérience générale 
Évaluation :
5

The staff were friendly and helpful!

Gary D.  |  Expérience générale 
Évaluation :
5

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Online Move In 
Évaluation :
3

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra C.  |  Premières impressions 
Évaluation :
2

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M.  |  Premières impressions 
Évaluation :
5

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chauncey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James L.  |  Expérience générale 
Évaluation :
5

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dawn b.  |  Expérience générale 
Évaluation :
5

Their Good

PATRICK G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred F.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and very helpful!

Marcelino R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce F.  |  Premières impressions 
Évaluation :
5

very nice 👌

Chesley G.  |  Premières impressions 
Évaluation :
5

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis N.  |  Premières impressions 
Évaluation :
5

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny g.  |  Premières impressions 
Évaluation :
5

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  Premières impressions 
Évaluation :
3

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  Premières impressions 
Évaluation :
1

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  Premières impressions 
Évaluation :
5

The girl who helped me was very nice! I don't remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice l.  |  Premières impressions 
Évaluation :
2

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  Premières impressions 
Évaluation :
5

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett R.  |  Premières impressions 
Évaluation :
4

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debra o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy W.  |  Premières impressions 
Évaluation :
5

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  Premières impressions 
Évaluation :
5

Knowledgeable and courteous Great team!!!

Patrick C.  |  Premières impressions 
Évaluation :
5

Had a great experience

Renee G.  |  Premières impressions 
Évaluation :
5

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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