Customer Reviews for U-Haul Moving & Storage of East Plano

7 503 évaluations

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

box trucks have horrible shocks and suspensions. It is a rough ride.

THURMAN C. 
Évaluation :
5

Everything was quick and easy.

GARY H. 
Évaluation :
5

Thank you! You were so helpful!

KATIE A. 
Évaluation :
5

Hi. The people here are super cool. Even though I got boned an hour and a half cause for some dumb reason the mobile pick up app told me to come back at 9:00am instead of 7:30 am as I requested. I was paying my help by the hour for 2 extra hours waiting for the truck to be available even though the Uhaul app said I was guaranteed the reservation. Yes I got my truck but it was late. I'm trying to find out does that 50 $guarantee apply as I was out money waiting for the truck even though it was guaranteed via mobile pick up. But for real though. Nice facility. Just trying to get my 50 $. Merci.

JOHN F. 
Évaluation :
1

The manager of the facility, Anita Perry, was extremely rude to both me and my husband and threatened to refuse service. We had filled out all of the paperwork online and then the agent went through and asked us all of the questions over again. My husband asked in a very calm manner why we had bothered to fill out the paperwork at all. She became almost irate and raised her voice at us and told us that we were being "combative" (her word) and that she had the right to refuse service to us. I tried to explain to her in a very calm voice that we were merely expressing frustration that we had already filled out the paperwork, and what was the point of spending all that time filling it online when we were just going to be asked the questions in person? I also let her know that she was the one that was escalating the situation and making a huge deal out of it. I don't use the B word, but if I were to use it, she would be a prime person that would deserve it. I would NEVER recommend this location. This woman owes both my husband and I a huge apology for the way she treated us. Not acceptable customer service at all. And, the van we rented was giving us an error message that the van needed an oil change. This was noted when we picked it up. It does not fill me with confidence when I am renting a vehicle that needs service. The van should have been serviced before being loaned out.

KELLI M. 
Évaluation :
5

2nd time use of the facility for renting a truck for 24 hours. The experience was perfect from beginning to end. Good clean truck, welcoming and helpful staff, space to leave your car on the parking lot for a day. It's a bit farther by a few miles from other Hhaul locations from where I live but I prefer an extra 6 miles round trip to get their service.

BERNARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theautry H. 
Évaluation :
5

Customer service was very excellent

CURTIS W. 
Évaluation :
5

Call and talk to a representative is better than the app or online.

LENNEX L. 
Évaluation :
5

I just checked in my equipment online but my bill is double what I expected. Very unhappy I got charged more. I dropped it in overnight and now am checking the status next day and what a surprise. Not happy about this.

RYAN H. 
Évaluation :
5

The management at this location is outstanding The go out of there way to take care of the customer I'm in business my self and that means a lot Anita and the staff are awesome and would recommend them to anyone

TIMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

The bitch that blocked my entrance to the counter area via the garage. I was less than a minute behind the employee giving assistance to me. When I tried to follower her to the check out counter, this little bitch blocked and said "go around - for empoyees only". I tried to explain, but she persisted, and why...to what peril did she defend? Instead, you have a pissed off custmer who will not use you again, and will provide negative comments to persons with whom I speak.

JOHN F. 
Évaluation :
1

The on site staff was lost as a softball in high weeds

Keith M. 
Évaluation :
5

Great all around

NANCY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJESH A. 
Évaluation :
4

Wish you would sell your trailers when you are finished with them rather than recycling them. I would be willing to buy.

LUKE H. 
Évaluation :
5

My first use of this location and a very good expérience. quick check in with assistance an check-out Friday at 8:52 and they accepted me to return the 2 pack of pads I forgot at home. All staff I met were courteous and professional.

Bernard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Almir M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Mgr. Was very helpful..very friendly crew!!

BILLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AAMIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS ALAN G. 
Évaluation :
1

After 27 years, it's not like last a minute rental, I booked a week in advance, reserved my 17 ft. truck, bought more than the recommended insurance, informed that I would be using the truck for 2 days and 500 miles and was given an inferior truck. Goodbye.

ROQUE S. 
Évaluation :
4

The only problem was the electric. When it got cold last year we had to bring our motor home to our house so we could keep it plugged in and warm. You need to allow more time for electric use. Our battery died a couple times because we could not plug it in long enough to keep the charge.

judy W.  |  Expérience générale 
Évaluation :
1

Solicité rentar Truck más storage 10x10 y la persona que me asistió me rentó el storage equivocado el más pequeño. También para completar el Truck se quedó sin batería 10:30pm y enviaron ayuda dentro de 60-75 minutos la demora (resolví yo) por que la ayuda no llegó a tiempo larga espera. Basado a esta experiencia califico el servicio soy honesta. Antes no había tenido este tipo de experiencia, deben estar al pendiente de lo que busca su cliente, revisar la transacción antes de finalizar el proceso y de esta forma evitar errores con los clientes. Deberían mejorar el servicio en la calle, ya que a la hora de rentar truck añadimos un seguro $$ para servicio en la calle etc… un servicio que brilló por su ausencia. Esta información se la hice saber al personal en la oficina, espero esto ayude a mejorar la calidad de servicio.

LINETTE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis O. 
Évaluation :
5

We are very pleased with our experience renting a 20 foot moving truck to drive between Dallas and Tyler and back. We returned the truck after hours to a different location from which we rented. After hours rental return is a convenient perk (except our car was parked at the other location; don't do that!). We definitely would use U-Haul truck rental again.

TANNER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA G. 
Évaluation :
3

If you call 800 number to extend rental days they will tell you that there is no charge BUT at end of trip THEY will CHARGE you for the EXTENDED DAYS . BEWARE !

RAYCHELLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE EDDIE S. 
Évaluation :
5

Extremely professional and efficient

DENNIS K. 
Évaluation :
5

The staff was very informative explaining the truck and he as quick with completing my rental. Return was also quick and painless.

Mark A. 
Évaluation :
5

The customer service was great as well as the truck availability. Check-in and check out was quick! The issue I had with the rental truck was that it was extremely difficult to turn the key in the ignition. It took nearly 30 minutes to get it started and off of the U-haul facility WITH the help from one of the employees. This was where we lost a lot of time trying to turn the truck back on.

Nancy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
3

I notified staff of abandoned furniture in my stall 2 days before move in and it was still there at move in.

Bob T.  |  Premières impressions 
Évaluation :
5

Everything went well without a hitch!

JOHN G. 
Évaluation :
4

Told me gas was at 1/2 tank. Actually it was less than 1/2. Took pic of the gas gauge and uploaded to your site.

KARIAM A. 
Évaluation :
5

Excellent service from check-in to check-out. Thanks to Anita and her team.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINA B. 
Évaluation :
4

Told visa was not accepted at this location as it is not a major credit card. Also told that we needed additional insurance because they did not accept standard auto insurance. Your contract states otherwise. The only thing is this group of people should not be providing false information to customers.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHID S. 
Évaluation :
5

Staff was super quick and helpful.

VICTOR V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ONDRECE L. 
Évaluation :
5

Great Staff!!! Appreciate them!

James M. 
Évaluation :
3

Have better communication, meet your timelines that you provide, do a better job of being in contact with the third party carrier that you use for the shipping.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENZEL P. 
Évaluation :
2

Trucks are very uncomfortable for tall & big people

KENDRICK MAURICE R. 
Évaluation :
5

From pick up to drop off, everyone was amazing.

JEFFREY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINTHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE EDDIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Unfortunately I didn't get any names but two separate gentlemen helped me with the self drop off since it was my first time. They didn't make me feel like any kind of burden. I really appreciated it

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M.  |  Expérience générale 
Évaluation :
1

Absolutely the worse experience with a rental unit. I will definitely not recommend or be back at this location ever, it is the worst excuse for a rental company, I am sure this location does not represent the entire organization.

PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenaria W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
3

Returning the truck had issue with website. About 30 mins delay to get access to the website

Theautry H. 
Évaluation :
5

The two associates who helped us were super friendly and knowledgeable.. Super easy transaction. Apologies I do not remember their names.

BARBARA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN H. 
Évaluation :
4

Staff were all still new on this day…charged me twice due to system timing out during first transaction. Also mention they close doors at 7:50 even though open till 8pm. Better customer service would be great with all the fees we consumers pay for

KEVAUGHN S. 
Évaluation :
4

Staff all seemed brand new and trucks were not clean

KEVAUGHN S. 
Évaluation :
5

Finished the rental experience well!

gary M. 
Évaluation :
4

Waived all insurance, still they charges the coverage at the end

SAMKUTTY V. 
Évaluation :
5

Staff always courteous and helpful

Howard H. 
Évaluation :
5

Everyone very professional and curious.

DWAYNE EDDIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOOMAN R. 
Évaluation :
1

The manager of the facility was unwilling to help in any way when picking up the pods. Made us use single pod trailers when there were double pod trailers available. Very poor experience overall with the manager. Staff was very good. Any questions asked had to be given to the manger to answer.

CAROLINE F. 
Évaluation :
5

The U-haul staff were very helpful, I arrived 1 minute before closing to turn in the car hauler and they dealt with it fast and easily. It was very very appreciated.

DAVID M. 
Évaluation :
5

Great service, easy pick up and return.

RAMONA M. 
Évaluation :
5

Excellent place to have a storage shed. Everyone was extremely helpful and very nice.

Zachary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE EDDIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ji S.  |  Expérience générale 
Évaluation :
5

Very professional and knowledgeable on what they doing.

JORGE D. 
Évaluation :
5

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

WILLIAM T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINTHIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

My favorite U-Haul location for rentals and moving supplies. Always great service from the staff.

Jared J. 
Évaluation :
1

Fix the damn truck , AC was blowing out hot air , Heat was rising from the floor and coming out through the ac vent , Horn didn't work.

CHRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora S.  |  Expérience générale 
Évaluation :
5

Rien

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
3

System was not available to submit pics of truck before leaving at start of rental. After hours return did not allow me to submit pics of truck and odometer which caused 20,00 $ fee. I was able to get the fee waived but it required time and effort when it could have been avoided if system worked correctly.

Luis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dien K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
2

The people that work their are so rude the men and the women that take care of was the worse part. They don't have any customer service skills.

GLENDA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATEASHA A.  |  Expérience générale 
Évaluation :
4

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Ashley K.  |  Premières impressions 
Évaluation :
2

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

saxja b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES CLIFFORD P. 
Évaluation :
1

Horrible of 50 $charge when the company obviously has spare keys.

ELENA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

GURINDER C.  |  Expérience générale 
Évaluation :
4

Easy transaction

Douglas C. 
Évaluation :
1

Get a new manager. I was encouraged to download the app and self check in. I spent the time to do so. Upon arrival I filled everything out took pic's uploaded blah blah. The app told me to go to a propane site and find my truck. I walked over and no trucks. There was two employees standing there doing nothing one lady on her phone. I asked the gentleman how this works he said go inside. Then the lady on her phone pauses her call and gives me some instructions to look for a number and put a code In and all set. I replied i need to wonderaround until I find the truck? She said what's the number? I said BP 3070C she said thats a truck you need to go to the counter to check out and resumed her call. So the app was all "save time" check in and go. So now I stand in line for 20 minutes waiting for the counter to finish the customer. She did greeted me "can I help you" i said I needed to pick up a truck i checked in on the app. She replying you can't let me see your drives lic and the card for payment. I asked if she was a manager she "no I can get you one" didn't make a call for anyone,I asked if the manager was the lady at the propane station she said yes, I said nevermind I see why this place is ran like sh*t. Her response was "I don't have to dispatch you a vehicle" me "why" her "you're rude". I stopped saying anything just finished my chcek out process. Upon return I again waited for 3-5 mins while 3 people were behind the counter. Same person check out said "can help you " I said truck return she looked up and a screen and didn't say anything else to me. Very awkward didn't Know if I should leave go outside wait what. She finally says "you're all set" and I walk out. I understand its hard to get employees right not but common. When uhaul encourages me to use self checkout and save time so I made plans to pick something up at 830 and check out took 45 minutes it a little frustrating. Please don't call me to apologize just coach staff. Very unpleasant experience. I know the cameras are going to pick everything up and you can see. I would also say the person that waited onme was not dressed appropriately for work either

Nathaniel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA V. 
Évaluation :
5

Very happy!

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Standley J.  |  Expérience générale 
Évaluation :
5

Great equipments & excellent customer support from los Rios Uhaul loc

ISHTIAQ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantine X. 
Évaluation :
3

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

Lisa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A.  |  Premières impressions 
Évaluation :
2

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted "oops…I guess the paperwork was never put into the system." All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it's like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn't get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn't give us any kind of a pro-rated rental. They demanded a full month's rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn't kept up their end. 路‍♀️ We won't be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Nancy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc L.  |  Expérience générale 
Évaluation :
3

Staff always was in a bad mood

HIBA S.  |  Expérience générale 
Évaluation :
5

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Cynthia A.  |  Premières impressions 
Évaluation :
4

Staff is rude and unprofessional but the online process made the move-In easier

Lamika B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis A.  |  Premières impressions 
Évaluation :
1

To be honest I had an awful experience with the manager at this location on 8/6/21 as she tried to CHARGE me for a Day of rental service that I did NOT USE because I was returning the truck within the allotted time frame! Actually 20 minutes earlier as well as VOID the INSURANCE policy that I purchased. She stated that the insurance DOES NOT COVER the BODY of the truck nor the tires or overhead and I was wondering what did it cover she failed to tell me that but she presented almost 400 $worth of charges to me and I had to dispel everyone of them because I purchased the insurance that she did not understand. I scraped the skirt on the truck which would have been the eighth noted damaged spot on the truck that was rent d to me because the rest of had claims stickers due to being covered by the insurance policy…. But in my instance the policy was going to be VOID if I did not pursue the manager for CORRECTING her mistake. She tried to humiliate me in front of her staff and customers…. However she only highlighted the fact that she was ignorant to her role and the description of her duties as well as the products that U-Haul sells

Lauren A.  |  Premières impressions 
Évaluation :
1

We moved from Michigan to Texas. We made a reservation for a storage 10x15x9 and when we have arrived, the storage WAS NOT available. They truck was due on 8/2/21. We were moving a 3bedroom home. They offered 4 storage units of 10x5. These DID not work. The storages were too small for our belongings to fit. This pushed the moved in back a day. They also explained that there was nothing else they could do. We were able to locate a storage the following day in Plano on N central parkway. When we arrived he told us that the storage we selected could not be used for the "one month free" and that we had to pay for it. So, with the truck being due on 8/2/21 at 9am, we were not able to have it back in time. It was all such an inconvenience. This is the SECOND unpleasant experience I have had with U-HAUL. We've used you guys twice to move across country and it's been a problem EVERY time. I tried reaching out to customer service several times and the GM from where we picked up our rental, but I was not able to get the problem solved. We had to pay for the storage that was promised to us FREE 170 $. This was in fact NOT in the budget. We also had to pay for gas as well due to having the U-Haul longer and having to drive. It's been a horrible experience each time. I would not recommend!

Anthony W.  |  Premières impressions 
Évaluation :
1

Wait time 40 minutes. To long

BARRY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor N.  |  Online Move In 
Évaluation :
1

I've used this location twice before this visit and the service that I received during those times was excellent. But during this visit I did not have that experience. It's too long to explain in this comment section but I will definitely use another facility in the future.

SHANNON S.  |  Premières impressions 
Évaluation :
5

The manager was incredibly professional, kind and helpful.

Ransomed P.  |  Premières impressions 
Évaluation :
5

Henry took care of my different reservations and showed great customer service! Especially during a stressful multitrip move.

NORA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mica A.  |  Premières impressions 
Évaluation :
5

The girl who helped us wearing black tshirt with red hair band . She was great and very helpful.we like to thanks personally her when we come back .Anita you have a great team.Thanks to all

GURINDER C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA Y B.  |  Premières impressions 
Évaluation :
4

Online registration gave me 2 5x10 instead of 1 10x10. On-site staff fixed is quickly and did a great job.

Roger S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Premières impressions 
Évaluation :
4

I'd say above average for the price and proximity to my home, but far from excellent. The RV parking has issues: the gravel lot is soupy in some slots which will rot tires. Consider adding gravel to get it above the dampness and mud. The limited access to electricity, is disappointing and unusual. It's best for the RV to remain on a trickle charger - it takes very little power. There's quite a bit of trash/junk that appears to spill over into neighboring pads. No one seems to be enforcing any rules. I suspect the 1 free month offer attracts less desirable short term tenants. A couple of false starts - the initial site given to me had a car parked in it and the ground was wet and soft. Back to the office. Got a new site, but this one had the electrical box locked, so no power. Tried to call 3 times, but know one answered. Back to the office again. Another 15 minute wait. Staff was courteous and mostly knowledgeable, but they were understaffed to handle the Friday morning load. (I'd hate to see what Saturday looks like.)

Rick R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA M.  |  Premières impressions 
Évaluation :
5

Lord have mercy Anita is awesome I needed extra time for 24 hour access and she granted it ! She also found me a walk up storage room ! Excellent customer service is a rarity and these days ! Anita u Rock ! Thank u so much for real and for helping me it meant the difference in my move flowing smoothly ! Thanks Anita !

Thomas A.  |  Premières impressions 
Évaluation :
5

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred F.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and very helpful!

Marcelino R.  |  Premières impressions 
Évaluation :
5

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  Premières impressions 
Évaluation :
3

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  Premières impressions 
Évaluation :
1

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  Premières impressions 
Évaluation :
5

The girl who helped me was very nice! I don't remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice l.  |  Premières impressions 
Évaluation :
2

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  Premières impressions 
Évaluation :
5

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett R.  |  Premières impressions 
Évaluation :
4

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debra o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy W.  |  Premières impressions 
Évaluation :
5

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  Premières impressions 
Évaluation :
5

Knowledgeable and courteous Great team!!!

Patrick C.  |  Premières impressions 
Évaluation :
5

Had a great experience

Renee G.  |  Premières impressions 
Évaluation :
5

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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