Customer Reviews for U-Haul Moving & Storage of Easton

Évaluation :

5

Nothing the service was perfect !

Évaluation :

1

Disclose ALL RULES to customer before completing order. BE CLEAR IN INSTRUCTIONS OR THE CUSTOMER WILL NOT KNOW OTHERWISE. Have a better attitude.

Évaluation :

4

I was given the U-Haul with only 1/4 tank of gas. This made planning my move even more difficult given i had to fill the tank back up to only a quarter tank of gas.

Évaluation :

5

The employees here are ultra helpful. They went above and beyond to help me find a moving company and when none of them were available they contacted their husband and he was able to help me move out of my apartment into my new home. I cannot thank them enough for everything. This is my favorite U-HAUL location for a very good reason and the price was very reasonable too.

Évaluation :

1

No one explained we would need to take pictures at drop off on the app.

Évaluation :

5

Mobile app would not work for checking in. Would not allow me to change year of birth. The app also kept Ed restarting the checkin process

Évaluation :

5

Recommandé.

Évaluation :

2

Had a reservation for 8:30am. The don't have the truck. Told me to come back in a hour. Came back at 11. Truck still wasn't there. They sent me to Whitehall, 30 min away and said one would be available at 12pm. At 1pm I finally had the truck. Returned it to Easton, where I made my reservation at 7pm the same day 6 hours later. Now they charged me $333 for wrong drop off location.

Évaluation :

5

Brooke was wonderful.

Évaluation :

5

The women that was training was very friendly and welcoming!

Évaluation :

5

They need to check the tires before they rent the vehicle sorry

Évaluation :

5

Excellent service, would use again.

Évaluation :

3

I was told that I would get a certain amount of free miles and I did not. I feel overcharged for having the truck less than 3 hours.

Évaluation :

4

Had barely any gas, windshield was dirty.

Évaluation :

5

The guys at the front desk were so friendly and pleasant to work with ,had a good experience with U-Haul. Thanks ,Tom

Évaluation :

1

Overall, I m extreemly ulset with Uhaul. Originally I booked truck @ Bangor, PA location. To make extra money & ripped me off They transfered my booking @ Easton, PA location. I ended paying extra $65 including tax. Basically, I ended up driving additional 40 miles. I tried explaining this particular location & Manager Rubin of the situarion. Both of them told me if you rent, rent or forget it. I think this highway robbery by Uhaul. I will twice before recommending Uhaul to any of my friends and for myself as well. " extreemly worst experience overall"

Évaluation :

5

Excellent job!

Évaluation :

4

Once I had the truck, my moving day went smooth. The day before I picked up my truck was another story. I “reserved” a truck and less then 24 hrs before my reservation I not only didn't get the truck I reserved but I also had to drive over 30 miles out of my way to get a truck so I could keep my plans in tact to move. I assume it's a truck shortage but it's a weak business plan to just take reservations and not be able to deliver. The people are always nice and I've used uhaul many times but having to scramble last minute will certainly have me rethink who I use next time.

Évaluation :

5

Thanks for having good service 👍🏻

Évaluation :

5

Everything was great and the people were nice.

Évaluation :

1

Do NOT give a truck to someone that should NOT be on the road to begin with!!! Worse experience I ever had!!! And the representatives were NOT helpful at all..! I will NEVER use UHaul again! The truck had to be towed from my property, and you idiots charged me 150 miles for a 39,1 mile one way trip! Highway robbery and I will be using every source to put this travesty out to the public!

Évaluation :

5

El camión en buenas condiciones y muy limpio servicio rápido

Évaluation :

5

Nothing exceptional service

Évaluation :

2

Rented a truck at 3:15 on 11/5/23 Returned the truck by 5:30 Parked the vehicle where I was told. Put the key in the return box. Next day received a text stated the vehicle wasn't returned. Then phone calls asking where the truck was?? After 4/5 calls they said they found it. Parked outside the door and keys put where I was told and couldn't find it?? 類 Sounds to me like someone isn't doing their job

Évaluation :

3

Make Signs Larger for Customers to locate the Address!

Évaluation :

5

the hand truck should be included at no extra cost

Évaluation :

5

Thanks for letting us move my mom .Your company is amazing.

Évaluation :

5

Excellent customer service! Easy process from reserving online, checking out and returning!!

Évaluation :

5

Need more customer service front desk personnel other then that it was a good experience.

Évaluation :

5

the professionalism at this location is fantastic

Évaluation :

5

My experience was excellent. Seamless from beginning to end. Everyone was helpful and friendly, and there was a lot of communication to ensure that I knew where my belongings were at all times. Je les recommande fortement. 

Évaluation :

5

Nairobi was excellent. She was patient and professional. I highly recommend dealing with her on site.

Évaluation :

5

Great experience all around

Évaluation :

5

Staff was great

Évaluation :

3

I don't think the insurance was explained to me too well I got charged more than expected thinking 30 was for the whole time we had it.

Évaluation :

4

I rented it for about an hour and a half and I kept getting calls back saying that when am I gonna return it I did return it and I keep on getting that call. Please fix it.

Évaluation :

5

Told them what problems the truck had I bet it will not get fixed

Évaluation :

3

Need to change your policy on the gas fee. All because the gas Guage wasn't spot on or over when it was only 2 inches off and you need to level out the truck drop off spot so other people don't get charged for gas that they did already put in it. Because it helps when the truck sits level.

Évaluation :

4

No improvement needed

Évaluation :

3

Not charge me for two gallons of gas when I only used one. Have whomever receives the emails for billing questions actually respond to them.

Évaluation :

1

There was things left on the truck when I picked it up. And after returning the truck, they charged me with an additional 60 miles, that now I have to dispute.

Évaluation :

3

I rented a truck for a couple hours. Went from Uahl in Easton to Emmaus PA and then back to Easton. Under 50 miles round trip. I picked up the uhaul and it had a half tank of gas. When I returned from Emmaus I stopped at the gas station and put $15 in the tank. It put it almost to the line past a half a tank. I return the vehicle driven only 5 miles since putting more gas than I picked it up with and on my bill I'm charged a 2 Gallon gas fee for $8.25. I called to have it removed, I gave the person my rental agreement number the number and license plate of the truck and I'm told they can't find my rental in the system for some reason. I have to drive back over to prove my case, instead of the person grabbing the keys and looking at the gas gauge. Besides feeling like I was being taken advantage of with this aspect, the rest of the process was easy and well done. But now I'll always know I have to cover my butt anytime I go into this place and not leave until after the inspection. The person that I returned it to just grabbed the keys from me. Turns to me and says, is an email receipt ok, I said yes and left. I know next time to say I want to go over the vehicle with them. Maybe it was an honest mistake but it surely didn't feel that way when I got back there. No one even offered to grab the keys and verify my story. I even showed the gas receipt.

Évaluation :

2

Truck was old and showed its age and mileage. Probably ready for retirement. The furniture pads and dolly I ordered weren't ready when I picked it up. I ordered 3 dozen pads but when I went in to ask for the pads they gave me 3 bags which turned out to be only 6 per bag. They seemed disorganized and overwhelmed inside.

Évaluation :

1

Truck reeked of Marijuana. Git to drop off station staff unprofessional not concerned with your rents if your products. I was not happy.

Évaluation :

4

Need chairs or seats for the lobby.

Évaluation :

3

Well for one, the 99 cents per mile is ridiculous. The service engine light was on.

Évaluation :

5

All went well, nothing to add

Évaluation :

5

The person that took care of me was extremely kind and excellent at what he does

Évaluation :

5

Clearer instructions on key location. More responsive customer service. I spent almost two and a half hours just attempting to confirm my reservation.

Évaluation :

1

Trailer was never marked as returned. Corporate threatened me this is theft. My lawyer is on standby, pull the camera footage for proof..... the end..

Évaluation :

4

Have someone other than the manager be able to take cash payments

Évaluation :

5

The facility is awesome and very convenient, The staff is very knowledgeable, helpful, and courteous.. I applaud uhaul for the time I spent storing there thank you.

Évaluation :

4

The only hiccup was I was told I would receive a txt or call letting me know where to pick up my truck a day prior, unfortunately that didn't happen so I went directly to the location first think in the morning informing them that I never received any message, but it just so happened that they had a truck reserved for me at that same location which I was happy about.

Évaluation :

2

Be more up front about the fees and actual cost of renting. The $19,9 add turned into $80 with added fees!

Évaluation :

4

Some times not enough employees.

Évaluation :

5

My experience at this location was absolutely exemplary. I would strongly recommend this location to anyone!

Évaluation :

3

My only complaint is to many trucks around storage units making it difficult to access .

Évaluation :

5

Staff was really great and facility very easy to access and clean.

Évaluation :

5

Best customer service I’ve had there yesterday

Évaluation :

5

Everything was Excellent! Thank you all.

Évaluation :

3

I'm not sure what can be done but there should be a way to keep rodents out of the storage units. I lost a good amount of items because of them. Also there should be a big enough dumpster for people to throw things out without being told the dumpster is too full. Other than those 2 things, no problems

Évaluation :

5

Very friendly staff and also very helpful.

Évaluation :

5

Most of the workers were friendly and knowledgeable and willing to help. There was one time I was denied access by the system even though I was told I had 24 hr access. It was inconvenient because I had a trailer load of things for the storage and I had to take it back home. I went back during business hours and the manager said I wasn't on 24hr access so he made a few clicks and made it so. They are daily checking the lockers and found that I didn't slide the latch over so it wasn't really locked. They put a bracket and a lock on to secure my locker until I came back. The storage business is booming and Uhaul is at the top of the game with competitive prices. All in all it was a great experience.

Évaluation :

5

It’s great I upgraded to a bigger unit because of my bedroom set

Évaluation :

3

There were mice dropping in all my boxes and bags I did not like that

Évaluation :

3

I asked them to cancel my storage on 10/29/22 and they toke out in 11/1/22 and finally they closed it bc I asked again they have to refund me my money just waiting for the deposit

Évaluation :

5

Very successful

Évaluation :

3

Units small and expensive compared to other places

Évaluation :

3

The storage unit itself was fine, however, renting a truck was a mess. Our mobile pick up was not set up & threw off our entire day. The first time we rented the truck, they did not have the correct size either. I would not recommend renting a truck from U-haul but I would recommend it as a storage unit.

Évaluation :

3

The only thing, I was charged for the 5x5 rental not the price hanging in there , i was charged $99 instead of $84,99 is hanged in there your office When I asked they said price has changed

Évaluation :

4

Was unhappy with the person or persons I dealt with from your call center. They failed to tell me that the storage unit would be upstairs and not ground level. The staff at 25th st arranged for a street level unit but it was a couple of mails from the original siite. Also in the cab it said you can get a month storage free if you rent a truck. Did not get tgat

Évaluation :

5

Very nice place

Évaluation :

5

Excellent service.

Évaluation :

2

Manager never call me back. I was supposed to get last month for free

Évaluation :

5

Justin was so courteous and helpful. He really guided me through the process and was very knowledgeable. I would refer Uhaul storage because of his great service.

Évaluation :

5

The convenience of the place and times is excellent but some people are rude also dismissive of us customers.... I will tell everyone about my experiences... The U-Haul located in Colonial Heights, VA people are excellent with us customers.

Évaluation :

5

Isaiah at the 25th st shopping center was very helpful and polite. Excellent service à la clientèle

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Only is that a 10x10x6 is pretty small and the video advertising it is misleading

Évaluation :

1

Worst experience ever ! I went to U-Haul to get an outdoor storage, when I asked the store associate if the storage unit they had was outside he said yes , when asked if a small trailer can be put inside he said as long as it fits you can store it . When we got the card and went looking for the storage we couldn't find it outside . By this time the store associate left for the day , and another store associate had to help us find the storage that was inside the storage facility! Waste of time and money , I would have never left my other storage unit for this one . The guy who helped us was very careless and wasted our time !

Évaluation :

3

Man in front didn't know where room 1119 was..looked for almost 10 min..room to small got larger one...inform the qorkes there where the rooms are

Évaluation :

5

Everyone was very helpful and friendly.

Évaluation :

5

Tysvm ❤️ To All Staff @25th Street Easton PA. U Rock❣️❣️❣️❣️❣️

Évaluation :

5

Tyler, Christian, Bruce, Zahir,& Isaiah were Outstanding! They have all been very helpful, quite knowledgeable of the fees and products available and extremely professional. It's about time we see this level of customer service I. Our area. Much appreciated Guys...please keep up the good work .

Évaluation :

2

I have had the U-Haul self storage for a full year. It's been extremely difficult reaching anyone in the front office. I live out of state so it's hard for me to just drive there to speak with someone. I recently filed a claim and the employees have limited experience and knowledge regarding procedures and whether I needed to keep my storage unit open. I'm also trying to track down my adjusted at Rep West which has only been time consuming. I have reported my concerns to the front office this week and hoping to have a resolution very soon.

Évaluation :

5

I will no longer go anywhere else the place is clean and friendly environment ....hate to leave but no longer need storage space at the recent moment...ty staff at uhaul...

Évaluation :

5

Asst. Manager was great. He made us feel comfortable and went above and beyond to get us what we needed. He is truly an asset to the company.

Évaluation :

3

Not. Moving anything in till 24 or 25 of November

Évaluation :

5

The ability to have someone there sign for packages is a very nice perk.

Évaluation :

4

Extraordinarily clean, kempt and never any issues with customer service.

Évaluation :

5

Impressive cleanliness and maintenance. Very responsive, flexible, and friendly staff.

Évaluation :

1

Storage unit was not available upon arrival, despite having reservation confirmation in-hand. Staff was of zero help whatsoever. Had driven 2,5 hours with a U-haul truck full of stuff (this was booked at same exact time as storage unit, and confirmation for truck was on same invoice). Horribly ran location. Absolute joke. Would never recommend to worst enemy to deal with this company and the people at this location

Évaluation :

1

Only 2 people working. Neither knows what's going on. I payed for a 10x10 storage on line. Get there and had to give all info over again and run my credit card AGAIN. I specifically asked for an outside unit. They gave me an inside unit with a 5' door in a tight hallway. I can't get anything in there. After 1hr and 40 mins, no one knows how to refund my money.

Évaluation :

3

There were lots of dust and cobweb.but I will not put the full responsibility on Uhaul , I think the better deal is should be an acute term dealing with storage. My storage was in for too long. I have never had an experience with long term,so that could of been the reason for all that dust that accumulated.

Évaluation :

3

I only selected the storage there because I had to drop the truck off. The storage units are a bit pricey. I did see some for less.

Évaluation :

5

I far prefer dealing with the facility directly. The call center seemed only interested in getting me to to commit to renting more stuff and reserving stuff. I didn't realize until I walked into the facility that I had not reserved the type of unit I wanted. Luckily, the on the ground staff fixed things quickly.

Évaluation :

5

The individual who helped me with more than great. Unfortunately, I am moving out of state, and will miss their professionalism. I wish all location and employees are similar to that location.

Évaluation :

5

I was renting a client control storage unit for a year and was very happy with over-all experience. Great Team at this location.

Évaluation :

1

My storage unit was flooded and some of my furniture was thrown out. The facility didn't remove the snow properly making hazardous conditions entering the storage unit that may result in a slip or fall.