Quick, friendly and professional service. Great transaction. I'll definitely be back.
GEORGE WCustomer Reviews for U-Haul Moving & Storage of Easton
Testimonials From Recent Customers
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Diva DThe employee was very nice and eager to help me.
MALISSA KStaff very friendly and helpful
DOUGLAS LBrooke was very helpful. Thank you
FRANK B | Premières impressionsEverything was great. Thank you.
FRANK BCustomer service was first rate .
DONALD SKirby and Brooke were very friendly and helpful. Will strongly recommend this location for your u-haul rental needs.
JOHN GRien
CHRISTOPHER SMake sure to tell the customer to not have the chains dragging and to show them how to make sure they are not dragging. Luckily I did not get pulled over, but I had sparks flying the first day before I realized it.
ISAAC KExcellent service! Thank you
WILBUR LThe employees at this location are amazing. In particular the three ladies that work weekends us. They are fast, efficient, and helpful. They deserve recognition and praise.
ALEXANDER OA vehicle got better gas much than anticipated. my only concern was it seemed to shift a very high revolution. High revs. Do you think perhaps due to a mechanical adjustment might be needed?
JAMES DNothing. Everyone there was wonderful!! Very helpful and pleasant to work with! Nairobi and Brooke were awesome!!
THOMAS CStaff are great. Knowledgeable, friendly, fast.
STEVEN Grecommend lubing the jack and tie downs
ANTHONY PExcellent service.
DAVID GEverything was great. The service. The staff. The equipment. Awesome.
GEORGE GYour representative was the best I have ever experienced at a U-Haul center! Well Done!
DAVID B | Premières impressionsCustomer service is awesome. Friendly, informative. Easy ordering & pickup.
AILEEN DI was charged for them scraping off a decal that I had no clue how I got there so I am not happy with the service. I think I was just scammed out of money
RICKY BMade online reservation. Quick and easy, in and out.
MINDY DThank you for resolving issues caused by other U-Haul sites as we tried to get the 9ft van we'd previously reserved (which had been handed off to a different customer by JoJo's). Your staff was very pleasant and eased our stress.
JAMES BThe front desk lady was the best!
HEATHER PThe Staff was so helpful , listen to your questions and gave answers right away 😀….
JOHN SVery cleaned very friendly and very helpful. Equipment was perfect.
JOSEPH BI had to contact customer service about updating my current address in their system, but overall my experience was good.
KELLY T | Premières impressionsMy service representative was exceptional!
KURT WI wish the prices were a little bit lower.
Frank BI was asked if I wanted to pick up the truck early even though I didn't need it, and then I was sent a text asking if I can drop it off so that another family can get to use it. I was assuming that the truck was needed and I wanted to help out. I did both and thought I was helping out but I got charged for the insurance for the extra days. That wasn't fair. Otherwise the experience was good.
philip bBest customer service ever. Thx U-haul of Easton Pa.
WILLIAM RPrices are too high, compared with other storage places
Juana M | Expérience généraleReturning the vehicle did not feel complete. There was a sign in the "return lane" to stay with the vehicle and personnel would come and assist you with checking out. I waited about 15 min before someone came by and said to leave the keys in the ignition and then I could leave. He did not wait for me to ask any questions nor did he take time to give any other explanations. I needed to know what my final charge would be so I went inside to ask. They were busy so I needed to wait about another 15 minutes. Waiting was understandable and not the main issue. But if I had been told (either when I picked up the vehicle or when the U-Haul personnel ran by and told me I could just leave) that my receipt with the final charge would be emailed to me, it would have saved me and the clerk at the desk time. Communication is the key. Otherwise all was well. Merci.
CAROL JGreat service, friendly and efficient. So refreshing to find a well run company. Great job!
CYNTHIA REasy access Great location, I always the storage after hours. Without any problems!
Three D | Expérience généraleCourteous and fast service.
JAMES RThe truck is not well maintained. The two side mirrors cannot be adjusted comfortably for driving. After driving for about 5 miles, the TPMS Light was on.
KEHINDE OJazzman and the staff were an absolute pleasure to work with and highly knowledgeable
ARCHIE MGreat service. No issues
JAVIER RI was very surprised at how quickly they installed my hitch, with wiring. The job is neatly done and seems perfect. The ladies at the show were nothing less than charming. Thanks U-Haul!
Brian DThe management and staff at the naathereth road facility were very helpful and understanding in what was a very sad and stressful situation for me. They made a tough thing a little easier to do.
Christopher C | Expérience généraleN/a
paolo F | Premières impressionsThe only aspect that I did not like was the fact that I could not rent a pickup or a van without a credit card. Only because I do not own a valid credit card and that's all I needed at the time.
ERIC W | Expérience généraleGreat manager. Super friendly.
EREMY CAside from being difficult to find, it is a clean and well managed location. Staff were pleasant and professional
DENNIS SJust great people to work with. We are moving my wife's mother into a nice extended care facility and I have been to this U-Haul location a lot over the past month. The trip you are asking about was for a dolly. Same great service and really nice people to make it all happen. We are back this weekend for a truck. We are almost finished with this part of her mom's journey. First class! Thank you. Chris
CHRISTOPHER LI've always been happy with your service! It's the only U-haul that I come to!
SHAON MPersonnel amical.
KELLY MKeep up the good work
Myles RSuper friendly staff and great to work with.
JEREMY CEverything was excellent. People dealt with were very helpful. Recommend them very highly!
WILLIAM KThis location was very good from a service and material perspective, however it was nearly 30 minutes farther from my original pickup point. The staff was very helpful.
DANA TGreatest location! Super staff, very helpful.
TIMOTHY MSigned up for mobile pickup. After going through the login and pickup process on my phone and found the truck, I was told by one of the Uhaul employees that I still had to go inside to pick up the keys.
David CThe trucks should be thoroughly inspected. The transmission in the truck was having issues and the front passenger side of the roof until mid was towards the back had a bad leak. It rained and my entire mattress was wet. Personnel was very nice in Easton, Pa
MARY MThe employees were extremely friendly and helpful. It was the best customer service I have ever had at a U-Haul location.
CASEY HFriendly staff and super quick check in and check out!
JUSTIN KVery please with them. I don't like your website for corporate U-Haul. It didn't even suggest this location. I am very happy I google other locations and picked them.
RANDY WMy experience with U-Haul as normal is very good, ,great company to deal with
SAMUEL SPickup and return worked smoothly thru the app. Staff were helpful when I picked up the key at the desk and when I returned the truck. Great experience, no complaints.
PAUL SFriendly staff, patient and attend to you with all kinds of questions. Keep it up.
FRED KEveryone was wonderful from the truck rental to the storage rental. Wonderful, amazing, and courteous staff. Everyone was smiling and happy. It made this chore so much easier. Would highly recommend and use them again.
DEANNA T | Premières impressionsCharged for gas and shouldn't have been.
CORIANE ZStaff was friendly and knowledgeable about the size of the unit I would need. Very patient with any questions I had. A+
KATHLEEN S | Premières impressionsThe girls their are the best . They help me with storage how to get in three doors and are very patiently with customers. I would recommend everyone to use this storage. Thank you girls for all your help. Your the best
ANGELA S | Expérience généraleKirby I believe her name was,was patient helpful , respectful, and gave a 10 0ut of 10 experience the easiest pick up and closing of a stoage unit I've had and I've been going to this particular site for years now because of the help and cleanliness and convince, alotta good workers over the years but my text message didn't come through to do the meters and she sent me another one so I can get on my way no sighing or poor attuide and it was appreciated
Owen M | Expérience généraleWas responsible with great service negotiable
Christopher S | Expérience généraleGreat staff.
BRIAN M | Expérience généraleThe staff was very helpful!
Arthur T | Premières impressionsThe U-Haul in Easton is very clean, easy to use and load up. And their indoor storage is great, with an alarm system that gives you a peace of mind. Thanks
Darnell M | Déménagement en ligneEvery staff member we dealt with starting with the first phone call was extremely nice and accommodating…we actually were discussing how nice they were after our phone calls.
CHRISTOPH S | Premières impressionsThanks to everyone for have a good care of my things. Especially to Nairobi the Manager. GOD Bless all for everything! ❤️
VILMA K | Expérience généralePlease recognize Richie for his excellent customer service
Erik R | Premières impressionsshe guide me towards the type of starage I need
Three D | Premières impressionsQuick and efficient and friendly.
BRIAN M | Premières impressionsMy dad and I really appreciate it what you guys have done for us.
TERRENCE E | Premières impressionsNo comments
Reinaldo D | Expérience généraleThank you so much the two lady’s that’s was theirs helping me I appreciate it 100 percent helpful
ANGELA S | Premières impressionsI called the location Thursday, December 28 to notify them that I had removed all my items from the However, I note on this survey it says my move out date was January 2. This is incorrect and I want to be sure that I'm not charged for any extra days. Thank you very much and I was very pleased with storing my materials at your location
Phillis P | Expérience généraleNairobi was excellent. She was patient and professional. I highly recommend dealing with her on site.
MARGARITA S | Premières impressionsThe facility is awesome and very convenient, The staff is very knowledgeable, helpful, and courteous.. I applaud uhaul for the time I spent storing there thank you.
Tyrone W | Expérience généraleMy only complaint is to many trucks around storage units making it difficult to access .
MARK W | Expérience généraleStaff was really great and facility very easy to access and clean.
Ronald G | Expérience généraleBest customer service I’ve had there yesterday
Michelle M | Premières impressionsEverything was Excellent! Thank you all.
Robert C | Expérience généraleI'm not sure what can be done but there should be a way to keep rodents out of the storage units. I lost a good amount of items because of them. Also there should be a big enough dumpster for people to throw things out without being told the dumpster is too full. Other than those 2 things, no problems
linda s | Expérience généraleVery friendly staff and also very helpful.
Shawn D | Expérience généraleMost of the workers were friendly and knowledgeable and willing to help. There was one time I was denied access by the system even though I was told I had 24 hr access. It was inconvenient because I had a trailer load of things for the storage and I had to take it back home. I went back during business hours and the manager said I wasn't on 24hr access so he made a few clicks and made it so. They are daily checking the lockers and found that I didn't slide the latch over so it wasn't really locked. They put a bracket and a lock on to secure my locker until I came back. The storage business is booming and Uhaul is at the top of the game with competitive prices. All in all it was a great experience.
Robert H | Expérience généraleIt’s great I upgraded to a bigger unit because of my bedroom set
Tina W | Déménagement en ligneThere were mice dropping in all my boxes and bags I did not like that
Tina M | Expérience généraleI asked them to cancel my storage on 10/29/22 and they toke out in 11/1/22 and finally they closed it bc I asked again they have to refund me my money just waiting for the deposit
JANEICA K | Expérience généraleVery successful
DENNIS P | Premières impressionsUnits small and expensive compared to other places
VENESSA K | Expérience généraleThe storage unit itself was fine, however, renting a truck was a mess. Our mobile pick up was not set up & threw off our entire day. The first time we rented the truck, they did not have the correct size either. I would not recommend renting a truck from U-haul but I would recommend it as a storage unit.
Stephanie G | Expérience généraleThe only thing, I was charged for the 5x5 rental not the price hanging in there , i was charged $99 instead of $84,99 is hanged in there your office When I asked they said price has changed
Maged H | Premières impressionsWas unhappy with the person or persons I dealt with from your call center. They failed to tell me that the storage unit would be upstairs and not ground level. The staff at 25th st arranged for a street level unit but it was a couple of mails from the original siite. Also in the cab it said you can get a month storage free if you rent a truck. Did not get tgat
stuart s | Premières impressionsVery nice place
JAMES F | Premières impressionsExcellent service.
Shirley S | Déménagement en ligneManager never call me back. I was supposed to get last month for free
Peter P | Expérience généraleJustin was so courteous and helpful. He really guided me through the process and was very knowledgeable. I would refer Uhaul storage because of his great service.
Stacy P | Premières impressionsThe convenience of the place and times is excellent but some people are rude also dismissive of us customers.... I will tell everyone about my experiences... The U-Haul located in Colonial Heights, VA people are excellent with us customers.
Sandra M | Premières impressionsIsaiah at the 25th st shopping center was very helpful and polite. Excellent service à la clientèle
linda s | Premières impressionsExcellent service à la clientèle
Thomas T | Premières impressionsOnly is that a 10x10x6 is pretty small and the video advertising it is misleading
Eric I | Premières impressionsWorst experience ever ! I went to U-Haul to get an outdoor storage, when I asked the store associate if the storage unit they had was outside he said yes , when asked if a small trailer can be put inside he said as long as it fits you can store it . When we got the card and went looking for the storage we couldn't find it outside . By this time the store associate left for the day , and another store associate had to help us find the storage that was inside the storage facility! Waste of time and money , I would have never left my other storage unit for this one . The guy who helped us was very careless and wasted our time !
Cristana M | Premières impressionsMan in front didn't know where room 1119 was..looked for almost 10 min..room to small got larger one...inform the qorkes there where the rooms are
Christopher S | Déménagement en ligneEveryone was very helpful and friendly.
Michael F | Premières impressionsTysvm ❤️ To All Staff @25th Street Easton PA. U Rock❣️❣️❣️❣️❣️
Kimberley G | Premières impressionsTyler, Christian, Bruce, Zahir,