Customer Reviews for U-Haul Moving & Storage of Easton

6 538 évaluations

2413 Nazareth Rd   Easton, PA 18045
(25th St Shopping Plaza -Far east of parking lot Behind the Quality Inn)

(610) 250-7893

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 250-7893

2413 Nazareth Rd
Easton, PA 18045
(25th St Shopping Plaza -Far east of parking lot Behind the Quality Inn)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

VENESSA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Checking out after hours. I was told I could just drop my key in the box. The notice on the box said that I would be charged more if I did that. So, a few pictures, filling out forms, turning on location services on my phone and 15 minutes later, I checked out. Not fun!

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arhtur I.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EMELY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen P. 
Évaluation :
4

Was unhappy with the person or persons I dealt with from your call center. They failed to tell me that the storage unit would be upstairs and not ground level. The staff at 25th st arranged for a street level unit but it was a couple of mails from the original siite. Also in the cab it said you can get a month storage free if you rent a truck. Did not get tgat

stuart s.  |  Premières impressions 
Évaluation :
4

Disappointed with the reservation that was made through your call center. Never told me that the storage space was on a 2nd floor with having to walk up 12 steps. The local site on 25th st. found a location about 1 mile from their main facility on 25th street in Easton. Also was not told that since we also rented a truck we could get a months storage rent free, which was on a placard in the truck. Not a Happy Camper. Had to pay more than what we were told.

stuart S. 
Évaluation :
5

Easy process to pick up and return. Will use again and recommend them.

Kurt L. 
Évaluation :
4

Answer the phone locally when someone calls the local number and stop letting it go to a national call center.

Jeremy C. 
Évaluation :
5

Very nice place

JAMES F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara C.  |  Expérience générale 
Évaluation :
1

it was Sunday before Labor Day, so there was no one to confirm my drop off in the system, but i took a pic of the miles, full tank before i dropped off the key. i returned the truck where i picked up the next day and dropped the key in the drop box. i did not return the truck to this location.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynard K. 
Évaluation :
1

Made a reservation 3days prior to rental pickup. On the pickup day my reservation could not be found in the system. Luckily I had a printout when I made the reservation This caused me undue hardship with my plans. Also, one of the employee was very uncoperative. I don't know his name but he has bumps all over his face. He is a lier and very unprofessional with an attitude problem

henrey Y. 
Évaluation :
5

Excellent service.

Shirley S.  |  Online Move In 
Évaluation :
5

Jennifer Feliciano was amazing at her job. She was knowledgeable, efficient, and friendly. She made our U-Haul experience very pleasurable.

Jose M. 
Évaluation :
4

We verified our return, but didn't get confirmation. A page flashed “thank you” for completing or something along those lines, then went blank. It also took almost a half hour doing it on our phone. 2 times we somehow were switched to another webpage and couldn't go back without starting over. It's great to be able to check in after hours, but we weren't paying $20 for something we could do ourselves. Just would be nice to know that it worked. Overall we were very happy.

Lauren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Friendly and Professional. Everything was great

Norma C. 
Évaluation :
3

Don't change for 4 gallons of gas if 1 was used at most 1,5 gallons. Really did 35 miles and according to you the truck made only made 8mpg. But EPA rates it at 30MPG. That is simply theft.

Piotr R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Very knowledgable and helpful. He even suggested a closed drop off location.

Cheryl F. 
Évaluation :
5

Everything went very well.

Amato G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mezilien S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

You need to have the person who is renting the car Do a walk around with the attendee.

Sebasian P. 
Évaluation :
1

One of the guest counter representative was non accommodating seem not to care with my issue In addition I was given a truck that was malfunctioning and needed service. Customer service takes hours to respond and the hold time is incredibly long. Very bad experience

Wendy E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

I am highly pissed off that I came in and they told me that they did not have the available truck that I made a reservation for. There was a truck there but they told me that it was for someone else when they said it was first come first serve. I was not granted the $50 reservation guarantee. Make sure you have the available trucks for the next day. I will not recommend this location to anyone.

Joshua W. 
Évaluation :
5

Everything was very smooth.

ZACHARY K. 
Évaluation :
5

very fast and convenient

Jose A O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Really nothing all went well with reserving and drop off!!

Rita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheroy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

The truck given to us was less than desirable. The tire low air dash light was on along with another dash light from the beginning. The guy working the desk didn't know what was going on or where the truck was, but there was a woman there named Tomi who was outstanding and honestly should be running the place. Knowledgeable and great people skills. Do yourself a favor and Make her the manager.

Michele B. 
Évaluation :
1

The employees looked like that they dindt care told me my truck was in one location walked arounf asked for help and got nothing

Christopher P. 
Évaluation :
5

Had issues...again...with a 2009 Honda Ridgeline. The attendant was unfamiliar with how the safety chains could be installed on this model. He got one on but I had to figure out the other.

Mark N. 
Évaluation :
5

the vehicle was, for te most part, clean . . the center console, not so much and the bed had a piece of steel, about 6 feet long.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nydia B. 
Évaluation :
2

The sign says to just pull up with the truck and they will check you out after waiting 20 minutes and no one came to check us out. When we asked a gentleman who was over by the trailers he said no you have to go inside. We waited an additional 20 minutes inside to be told no he didn't have to do that we can just do it from here. It did not appear that they had a system in place that was working in lines were out the door and there was no parking for customers available all of the spaces were taken.

Roger R. 
Évaluation :
5

Everyone was Great!

aimeh A. 
Évaluation :
5

Great experience

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Only complaint I have is that I selected a pick up location online which was confirmed initially, but I had to go to a different location 15 miles away to pick up the truck

Gary W. 
Évaluation :
1

The truck was dirty inside the tire pressure light was on and check engine light was on I went back in the front counter and asked them if they knew about the lights and inside was dirty I was told they knew about the lights but not being dirty but the truck will be fine I was told and I believe I was over charged I have rented the truck numerous times to the same place and back and never was charged as much as I was and I was never emailed a receipt so I only know they charged my account twice and I brought the truck back with the right amount of gas in it as I left as I always do So no I didn't have a good experience And I would appreciate it if someone would get back to me about this Thank you . KEVIN MARTINEZ ..

Kevin M. 
Évaluation :
5

Provide the correct location for pickup. I asked for pickup 5 minutes from my home. You sent me to southside Easton, PA (20+ minutes away). Then I find out its not there, it is actually in Nazareth, PA. The Nazareth person was excellent. The Southside Easton person was less than helpful.

Kevin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANECLARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISHA S.  |  Premières impressions 
Évaluation :
4

We returned truck with no issues. Upon reading the fine print, we noticed that had we not done self return you would charge a fee. Charging a convenience fee to return a truck is sneaky and deceitful. We were not charged a fee but creating a convenience fee that is the same amount as a rental fee to return a truck to human is bad business. Old people who do not have a smart phone are being taken advantage of by your company by charging them a fee to return. Convenience is the wrong word, maybe call it a ‘money grab' fee or a ‘rip off' fee.

Jeremy C. 
Évaluation :
5

I originally rented the truck for one way, but had extra furniture that needed to come back home. I called UHaul eight times and my calls were continually transferred and no one could assist. I reached out to the original rental location and the employee there put me in touch with the Regional Traffic Manager. He was able to secure the second leg of the rental and it took less than five minutes for that. Also, someone from the original rental location called me to verify that I had what I needed. At first, the experience wasn't good, but in the end, great service wins!!

Judy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin S. 
Évaluation :
4

Not sure it was the location, but there was a failure somewhere to set me up for smart phone pickup. Because of that, forced to wait until location opened for business causing a difficult start to the day and impacting our plans and others.

Louis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed H. 
Évaluation :
1

The problem was when I picked up the van. I wasn't told how to use the app first of all. Then when I was trying to figure out the app I thought I was supposed to take pictures of everything. I it did was cause me problems later. The fuel tank showed 3/4 of a tank when I left. I took a picture of it. On the computer it showed 3/4 of a tank as well. Both lady and guy I talked to said I put a dispute in and changed it from 3/4 to full. I told them why would I do that and still they did not want to work with me even though they knew it was at 3/4 before I looked at it and made the mistake on the app.

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcella S. 
Évaluation :
4

Rent vans for one-way trips.

Steven W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
4

This location was fine but the issue I had was with uhaul and switching my location and equipment and sending me wrong information in emails. I am very disappointed in uhaul

Gino A. 
Évaluation :
4

Thanks

Andriy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald P. 
Évaluation :
5

It would be nice to gave a slight discount if you return the truck early. We picked up on Friday and returned early Sunday. 2 days early. Even $50 would have been nice.

Alana K. 
Évaluation :
1

I tried to extend my reservation for one more day. The support told me that they cannot help me with that, because the car was already reserved by another family. They offered me to make another reservation for a similar car. We've done it. I returned the previous car at 8am and I had to wait 1 hour until the opening time to get a new car. In one hour I received a new car. It was the same car with the same number. But how could I get it if it was already reserved? I spent 2 hours and was driving extra miles (which cost money) to bring a car to the office, wait one hour, and go back on the same car. What was the point of this? Why couldn't my reservation be extended without the personal visit? Why support lied to me about "another family booked this car"?

Ivan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edward L.  |  Premières impressions 
Évaluation :
5

Great Service

Daniel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

The app is really terrible.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer S. 
Évaluation :
1

The employee who we spoke with to get truck and assisted with rental if you could call it that was lackadaisical and uninterested and not helpful at all. The truck we had rented almost a week prior was not on the lot and we were given paperwork that did not match the truck we were given. Nor could he print us receipt and made no effort to do so. Just said he couldn't because of "computer issues" We were told there would be no issues on the return because of this but that was false as well as we did have issues with return. I have used U-Haul a handful of times and this was a terrible experience and was not happy.

Sara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stanley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

puneet K. 
Évaluation :
5

Everything was fine with me. I like that I was able to rent the truck on line, it was fast and easy to do. It also saved a lot of time when I went to pick up the truck. A person that was in front of me was renting a truck and it seemed like it was taking forever. That's the only thing I can says that I would like to see change, maybe a line for people who already registered on line and only need to pick up the Keys , and one for someone who needs to do it all there. All in all, I never had a problem with this uhaul, I have been using their service for years and will continue to do so

Sally A. 
Évaluation :
4

The process was seemless

TISHA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cristana M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james U. 
Évaluation :
1

Awful experience. Will never use U-haul again.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett F. 
Évaluation :
1

I reserved a covered vehicle, went to the location I reserved it at and it wasn't available. The trailer I reserved was covered. After chasing down anything in the area, I ended up with an open trailer

Alexis W. 
Évaluation :
3

Not a big deal, but the van had an empty box and a toilet plunger in it when I picked it up. ALSO, the 24/7 app isn't ready for prime time. On July 27, I got to the point of "go get the keys" but when I went inside for the keys, the associate told me "my" van was not available! On July 31, I was set for a 9 AM pick up but when I got to the store, I had to hunt around on my phone to find out my 24/7 rental was changed to an in-store and "Please wait for the store to open at 9AM" Then, at the counter, I had to use my phone to take pictures of my license. Your associates were helpful, but this app needs some maturing and usability improvements.

PETER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos N. 
Évaluation :
1

The trailer I rented was not available when I went to pick it up. I was given a larger trailer that I was unsure whether my van can tow or not. I was white knuckled my entire 24 hour drive and my drive took even longer than this. Was very uncomfortable having to turn the ac off even to save my van from struggling. No one even called me the day before to confirm whether my trailer would be available or to even tell me that my trailer would NOT be available and allow me time to decide what to do. Would not reserve from here again and would not send my friends here. Unpleasant experience.

Wieslaw P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JakeS Z. 
Évaluation :
4

Great location and excellent return experience

Nirmal Ramesh Ba C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikayla Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
1

My reservation was moved from Center Valley, PA to Easton 25 miles out of my way that I had to pay for gas and drive the big truck. The location is unseeable from the road and took us almost 30 minutes to find. They did not have the appliance dolly that I had paid for and I had to go back to Center Valley to forward me to Quakertown U-Haul to trade the regular dolly for an appliance dolly. The people in front of me at Easton also were very unhappy, complaining to the employees and had me wait 20-30 minutes to be checked in. Also the employee wanted me to scan my own driver's license with my phone and click a link... I don't understand why he couldn't just scan my driver's license himself. Very frustrating, poor experience overall. Also, they only started me with 1/4 tank of gas so I had to fill up right away.

Daniel F. 
Évaluation :
2

Manager never call me back. I was supposed to get last month for free

Peter P.  |  Expérience générale 
Évaluation :
5

Justin was so courteous and helpful. He really guided me through the process and was very knowledgeable. I would refer Uhaul storage because of his great service.

Stacy P.  |  Premières impressions 
Évaluation :
5

The convenience of the place and times is excellent but some people are rude also dismissive of us customers.... I will tell everyone about my experiences... The U-Haul located in Colonial Heights, VA people are excellent with us customers.

Sandra M.  |  Premières impressions 
Évaluation :
5

Isaiah at the 25th st shopping center was very helpful and polite. Excellent service à la clientèle

linda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adonis V.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Thomas T.  |  Premières impressions 
Évaluation :
5

Only is that a 10x10x6 is pretty small and the video advertising it is misleading

Eric I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william s.  |  Premières impressions 
Évaluation :
1

Worst experience ever ! I went to U-Haul to get an outdoor storage, when I asked the store associate if the storage unit they had was outside he said yes , when asked if a small trailer can be put inside he said as long as it fits you can store it . When we got the card and went looking for the storage we couldn't find it outside . By this time the store associate left for the day , and another store associate had to help us find the storage that was inside the storage facility! Waste of time and money , I would have never left my other storage unit for this one . The guy who helped us was very careless and wasted our time !

Cristana M.  |  Premières impressions 
Évaluation :
3

Man in front didn't know where room 1119 was..looked for almost 10 min..room to small got larger one...inform the qorkes there where the rooms are

Christopher S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorraine j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sequoia C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tracey S.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly.

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis r.  |  Premières impressions 
Évaluation :
5

Tysvm ❤️ To All Staff @25th Street Easton PA. U Rock❣️❣️❣️❣️❣️

Kimberley G.  |  Premières impressions 
Évaluation :
5

Tyler, Christian, Bruce, Zahir,& Isaiah were Outstanding! They have all been very helpful, quite knowledgeable of the fees and products available and extremely professional. It's about time we see this level of customer service I. Our area. Much appreciated Guys...please keep up the good work .

La-Kisha L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASHON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette harrigan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica s.  |  Premières impressions 
Évaluation :
2

I have had the U-Haul self storage for a full year. It's been extremely difficult reaching anyone in the front office. I live out of state so it's hard for me to just drive there to speak with someone. I recently filed a claim and the employees have limited experience and knowledge regarding procedures and whether I needed to keep my storage unit open. I'm also trying to track down my adjusted at Rep West which has only been time consuming. I have reported my concerns to the front office this week and hoping to have a resolution very soon.

Jena V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth l.  |  Expérience générale 
Évaluation :
5

I will no longer go anywhere else the place is clean and friendly environment ....hate to leave but no longer need storage space at the recent moment...ty staff at uhaul...

Bonnie Sue H.  |  Expérience générale 
Évaluation :
5

Asst. Manager was great. He made us feel comfortable and went above and beyond to get us what we needed. He is truly an asset to the company.

Arhtur I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria B.  |  Online Move In 
Évaluation :
3

Not. Moving anything in till 24 or 25 of November

Nancy F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund P.  |  Expérience générale 
Évaluation :
5

The ability to have someone there sign for packages is a very nice perk.

Michael C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund P.  |  Premières impressions 
Évaluation :
4

Extraordinarily clean, kempt and never any issues with customer service.

albert a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany N.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kiara o.  |  Expérience générale 
Évaluation :
5

Impressive cleanliness and maintenance. Very responsive, flexible, and friendly staff.

Peter C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Expérience générale 
Évaluation :
1

Storage unit was not available upon arrival, despite having reservation confirmation in-hand. Staff was of zero help whatsoever. Had driven 2,5 hours with a U-haul truck full of stuff (this was booked at same exact time as storage unit, and confirmation for truck was on same invoice). Horribly ran location. Absolute joke. Would never recommend to worst enemy to deal with this company and the people at this location

John N.  |  Expérience générale 
Évaluation :
1

Only 2 people working. Neither knows what's going on. I payed for a 10x10 storage on line. Get there and had to give all info over again and run my credit card AGAIN. I specifically asked for an outside unit. They gave me an inside unit with a 5' door in a tight hallway. I can't get anything in there. After 1hr and 40 mins, no one knows how to refund my money.

Jeffrey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ana-maria s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiesha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia v.  |  Expérience générale 
Évaluation :
3

There were lots of dust and cobweb.but I will not put the full responsibility on Uhaul , I think the better deal is should be an acute term dealing with storage. My storage was in for too long. I have never had an experience with long term,so that could of been the reason for all that dust that accumulated.

Martha F.  |  Expérience générale 
Évaluation :
3

I only selected the storage there because I had to drop the truck off. The storage units are a bit pricey. I did see some for less.

Deirdre W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer s.  |  Expérience générale 
Évaluation :
5

I far prefer dealing with the facility directly. The call center seemed only interested in getting me to to commit to renting more stuff and reserving stuff. I didn't realize until I walked into the facility that I had not reserved the type of unit I wanted. Luckily, the on the ground staff fixed things quickly.

Peter C.  |  Premières impressions 
Évaluation :
5

The individual who helped me with more than great. Unfortunately, I am moving out of state, and will miss their professionalism. I wish all location and employees are similar to that location.

Mohamed M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon C.  |  Expérience générale 
Évaluation :
5

I was renting a client control storage unit for a year and was very happy with over-all experience. Great Team at this location.

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issachar A.  |  Expérience générale 
Évaluation :
1

My storage unit was flooded and some of my furniture was thrown out. The facility didn't remove the snow properly making hazardous conditions entering the storage unit that may result in a slip or fall.

Kia M D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda B.  |  Expérience générale 
Évaluation :
4

Snow removal and preparedness is awful. No preparing was done prior to a storm and the Peking lot was disastrous and slippery. Ice every where and no rock salt used anywhere.

JEREMY C.  |  Premières impressions 
Évaluation :
3

I was disappointed with the storage I reserved a 10x10 storage unit online but when I got there the storage was unavailable due to a leak and all they had was the largest storage unit available at $279 a month I was offered the choice of going to a different facility which I did not want to drive to they did give me the first month's rent free but I was still disappointed because I will have to come out my pockets double the amount I wanted to do. They could have at least give me a discount since they didn't contact me to tell me in advance I wasn't going to get my storage unit.

Sheldon C.  |  Premières impressions 
Évaluation :
5

Jamie at the Nazareth Pike location was wonderful! After a reservation mix up she went out of her way to accommodate my needs. She was polite, professional and helpful and all ended well with me getting a workable solution to my needs. Thank you..

Joanne M.  |  Premières impressions 
Évaluation :
5

Staff was great! Unit was clean and easy to access.

amanda B.  |  Premières impressions 
Évaluation :
3

Hard to get ahold of someone at the facility. Have to be put on hold and then finally get someone from the help center and hope they relate the message to the facility. Other than that, everything is good and highly recommended for anyone I know.

Brad F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
4

The manager was very difficult to work with he did not make things easy

raymond b.  |  Expérience générale 
Évaluation :
1

The worker are rude and don’t really care!

Walli G.  |  Expérience générale 
Évaluation :
3

I would have rated the Nazareth facility much higher, but I feel the service, considering other places, was drastically over priced (only place available in the area at the time). Beyond that, upon move out, the unit, and several of my items, were covered with mice droppings (found a dead mouse in an item stored).

John U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D.  |  Expérience générale 
Évaluation :
4

Bien

David L.  |  Expérience générale 
Évaluation :
2

Nice facility. Surprised to know UHaul won't prorate your last month if you move out early so essentially I paid for three weeks I'm not using. They will be able to turn around and rent those spaces now, essentially being double paid for them. Last, the employees never seemed to know how to work the computer and made lots of mistakes. Often times they were more interested in being on their phone then actually helping people.

Cara G.  |  Expérience générale 
Évaluation :
5

I rented the unit from out of state for a friend in Easton,Pa. I was very satisfied with my "over the phone" & on-line service. My friend was very satisfied with unit and we both would recommend this facility.

Patricia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tremaine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fredesvinda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
5

Well maintained facility, hours are reasonable along with after hour card use!!

Jose B.  |  Expérience générale 
Évaluation :
5

Your service counter associates were great.

Michelle C.  |  Premières impressions 
Évaluation :
3

too expensive!

Nelly V.  |  Premières impressions 
Évaluation :
3

WE had to get two storage units in 1 week. This was our first encounter which went well. However 2 days later we got our second unit that purchase did not go well at all.

Allison R.  |  Premières impressions 
Évaluation :
5

I’ve used several storage facilities over the years and Uhaul Moving and Storage of Easton is definitely the best.

michael c.  |  Expérience générale 
Évaluation :
5

Fantastic customer service...quick and efficient!

Luis T.  |  Expérience générale 
Évaluation :
5

Great personal costumer service!!

Alvaro T.  |  Premières impressions 
Évaluation :
5

Entire process went smoothly!!

Jeffrey M.  |  Premières impressions 
Évaluation :
4

My only comment I would make is at the entrance you have to use when the store is closed should have a ramp because it's really hard if you have to geton one of the dollies up the step! Merci!

Cristin C.  |  Expérience générale 
Évaluation :
5

Jamie was very accommodating, knowledgable and resourceful.

Tim M.  |  Premières impressions 
Évaluation :
5

We enjoyed having our things here at this unit for the past few years. It was very clean, convenient and everyone was always very friendly & helpful. The price is also not too bad. All in all. Good.

Jonathan R.  |  Expérience générale 
Évaluation :
3

My unit was infested with mice . A lot of property damaged

Monae P.  |  Expérience générale 
Évaluation :
3

The storage facility itself is good, but I think it is pricy compared to other sites. It is conveniently located.

nancy b.  |  Expérience générale 
Évaluation :
5

The women who took care of us was professional, she new what she was doing and had us in and out in a flash. Merci

Shawn H.  |  Premières impressions 
Évaluation :
5

Easy to store and access units. Carts are very helpful. Only suggestion would be somehow better navigation maps and/or directions to get there. Its a little tricky the first time.

karin m.  |  Expérience générale 
Évaluation :
4

People were very nice

Patricia F.  |  Premières impressions 
Évaluation :
5

Very good service

steven y.  |  Premières impressions 
Évaluation :
4

As always with any storage unit there is a rodent issue. Staff was always very helpful, courteous, and professional..

timothy t.  |  Expérience générale 
Évaluation :
2

The attitude from the manager was not acceptable

lucretia rose s.  |  Expérience générale 
Évaluation :
5

Thank you for a great experience

ROBERT L.  |  Expérience générale 
Évaluation :
3

In my opinion you storage fees are a rip off

celeste w.  |  Expérience générale 
Évaluation :
5

The young lady who assisted us was friendly and knowledgeable about the availability of storage units and our necessary size. This was a last minute reservation and they were able to accommodate !!!

Jose B.  |  Premières impressions 
Évaluation :
5

Great Customer service and clean unit.

Sarita G.  |  Premières impressions 
Évaluation :
5

professional

Suzanne G.  |  Expérience générale 
Évaluation :
5

Franklin was very helpful.

VERGE C.  |  Expérience générale 
Évaluation :
5

Great place. Close to my home.

RONALD N.  |  Expérience générale 
Évaluation :
5

I really appreciate the time an opportunity working with U-Haul

rashida s.  |  Expérience générale 
Évaluation :