Évaluations des clients U-Haul Moving & Storage of Eastside Erie

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eastside Erie

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Tim O. le

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Tell the customer where on the truck to find the number that matches their key

John K. le

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I couldn't get either charging/power ports to work. It was a new charging cable so it might have been those. Just please check. Truck was fine but a little beat up. Process was not smooth and easy but this isn't the local locations fault.

David K. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Great experience!

Frank M. le

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None

MATTHEW S. le

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Great customer service in harborcreek!

Richard O. le

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Le client n'a pas laissé de commentaire.

Peter Z. le

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Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Lawrence D. le

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Le client n'a pas laissé de commentaire.

Bradley F. le

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Nothing from a location perspective but.....when the confirmation comes through that I reserved a trailer from a location 5 minutes from my house and then the location changes during the night to a location 25 miles from my house, it might be nice to notify me of that change before I go to the first place and don't plan timing wise to go 25 miles away.....I was not happy.

Antonio C. le

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Le client n'a pas laissé de commentaire.

Jeff K. le

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Great overall.

tom s. le

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Tyler and Leonard were great to work with and had excellent customer service skills. Thank you to the both.

Timothy L. le

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Le client n'a pas laissé de commentaire.

Debra P. le

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I rented a 15 foot truck to move and they only gave me 4 hours for 29.95. I needed more time so they charged me another 29.95. I thought the 29.95 was for a whole day which is 24 hours not 4 hours! I will not rent from this location again.

Ronald D. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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UNIT DIED WE HAD TO GET ANOTHER UNIT AT OUR COST WAS TOLD TO CALL COPRATE FOR A REFUND . COPRATE SAID TO CALLED THE STORE. I AM GETTING THE RUN AROUND EVERY ONE HAS AN EXCUSE FOR NOT CALLING ME BACK. 814-459-6717

Molly B. le

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The manager on duty, the older fella, was cranky and non-communicative. He seemed annoyed that I was even there to return the three vehicles I rented. I wasn't sure if we were done or not because he just walked away from me. I had to ask the other guy there, the younger fella, if we were done or not. The younger guy was very friendly and helpful, but new.

Gerald H. le

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Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

Erin S. le

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Office seems understaffed and workers were stressed

Mark S. le

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TRUCK SHOOK AT 50 MPH VERY BAD HAD A CHECK ENGINE LIGHT AND WOULD NOT RUN TRANSMISSION WAS SLIPPING.

Carmen Y. le

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My son returned the u-haul after hours. He put the keys in the drop box, where we were told to put them. The following day u haul associate irately calling me demanding answers, turns out they just didn’t check both drop boxes . Very rude, unprofessional and quite stupid.

ADRIENNE L. le

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Le client n'a pas laissé de commentaire.

Jennifer V. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Pran I. le

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Prompt and helpful service at the location of pickup. However, I booked UHaul at a closer location, the pickup was 30 min away, also a bigger truck than I wanted.

william J. le

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Pickup took long time. Appears to be understaffed. When I returned, was treated like I was a inconvenience. Too many returns clogged the area so I thought I would do them a favor and parked trailer in a slot. Employee got mad at me for doing so... Then made me hook back up so he could inspect the electrical system. After all that got charged another entire day for being a couple hrs late on a four day rental. Not a positive experience...

Eli R. le

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This was a horrible experience. The call center screwed up my reservation. The manager at this location was put in a very bad situation. She did the best she could. I will never rent from uhaul again.

shaker A. le

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Thank you 🙏

Robin K. le

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To much confusion picking up trailer. Wanted too many phone numbers. To long of a process. Unhappy with this location.

Elizabeth G. le

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Excellent service provided at location. HOWEVER, I am not happy about the phone service. Was told both pick up truck and 10' box truck were 19.99/day plus .69 cents per mile. At shop I was informed the box truck is .99 per mile. Secondly, the agent at the shop asked about storage. Don't need storage, thanks anyway. Then he mentioned it again...and again...and again! Enough! Was then told, when I expressed my irritation, they are required to ask about storage needs FOUR TIMES during a conversation with a customer. Seriously?! One NO isn't enough you have to keep badgering me until I'm sorry I even came in here?! Let these people do their jobs by getting me on the road quickly. You can mention your other services ONCE then let it go. Don't alienate your customers.

Samantha F. le

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Le client n'a pas laissé de commentaire.

elizabeth m. le

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Le client n'a pas laissé de commentaire.

Brad W. le

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Le client n'a pas laissé de commentaire.

Brad H. le

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Staff was friendly and knowledgeable. We were in and out in 5 minutes to drop off the UHaul.

Henry S. le

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I spent an hour trying to get into the storage unit just to remove the lock before I could even move all my stuff in. During that time I had to make 3 trips back to the main building to get help because all the cards they gave me were not working. In doing so the truck I rented for the move went over the miles just from driving back and forth and I had to pay for the extra miles

Molly S. le

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Great customer service . Very efficient & affordable.

Derek S. le

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Nothing, everything was good.

Amy E. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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I originally set my reservation at one place where the mileage would be minimal since you charge by the mile also. Two hours later i got a message from the harborcreek store saying i have to get it from there , and my mileage tripled. So a 50 dollar rental cost me 120.00, not right

Keith E. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Have more then one person working on a Saturday.

Robert T. le

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i rented 2 of there storage units and a uhaul 26 ft van and an auto transport from them. they could have more staff on hand as a couple times there was only one person there. but otherwise im completly satisfied.

Norm M. le

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I reserved a 10 foot truck two months in advance and only a 15 foot vehicle was available. I was charged for a 10 foot truck, BUT I incurred the fuel cost of a larger vehicle which is unacceptable. I would like to be contacted in order to be compensated for the increased fuel cost. Thank you.

Erin Y. le

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It is clean and well managed

Joyce G. le

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Le client n'a pas laissé de commentaire.

Connie Y. le

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Le client n'a pas laissé de commentaire.

Caitlin M. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Le client n'a pas laissé de commentaire.

Tyler B. le

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Great experience!!

Mike R. le

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the service guy jeff jeska was very helpfull and kind will recommend friends and family.

Mike F. le

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Le client n'a pas laissé de commentaire.

carla h. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Our Uhaul experience was great ! Jeff Jeska was terrific! He explained everything very well and he explained all our charges to our satisfaction! It’s nice to be waited on by someone we felt cared about our business and he didn’t disappoint!

ed r. le

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All around pleasant experience. Quick sign out and hassle free return. I would not ask for anything to be different at all. Will return for any future rentals and I live out of town and will gladly go there first.

annette f. le

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Le client n'a pas laissé de commentaire.

Corey K. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Everything was perfect.

Daniel K. le

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The general manager has NO customer relation skills!

Darrell G. le

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Excellent experience. Store manager was very nice and professional.

Luvetria D. le

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Great staff and great experience.

Thomas G. le

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Keep up the good work.

Ashley L. le

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Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.

Mark H. le

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I used the mobile app to reserve my equipment. When I arrived, my vehicle was not on the lot or not ready. I spent quite a bit of time searching for my vehicle before the app assigned me a new equipment number. After locating the second vehicle I was able to proceed with my reservation but none of the additional equipment that I reserve was prepared and available for use. I am very disappointed with my experience and will be hesitant about reserving with U-Haul in the future.

Jessica G. le

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Le client n'a pas laissé de commentaire.

RHONDA L. le

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They advertised a 19.95 rental, so I rented a truck for less than an hour, to drive from Harborcreek to Millcreek to pick up furniture and, put 2 gallons of gas in, and returned the truck. My total bill ended up being over $80, I was charged an additional $17 for fuel and ,$45 for mileage!! I feel like the meters In the trucks are not accurate. For the amount of time and usage I put on the truck, $80+ was not at all a fair price, especially based on the advertised price.

Jessica D. le

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Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Andy G. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Darled K. le

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The Personnel did an excellent job at making me feel comfortable with moving to another state. They were incredibly helpful with helping me pick the right storage unit as well.

Cole M. le

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Very professional, quick and easy.

Christine Y. le

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Customer service was great

Kurt B. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Angela H. le

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Once again very nice and friendly, really takes some of the hassle and frustration out of moving

Randall S. le

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The service rep was extremely rude and condescending.

Robert K. le

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My experience was excellent

Philip J. le

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The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Craig B. le

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I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

ANDREW Z. le

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Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

Millard P. le

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Easy access, clean, secure, confident and reasonably priced.

David C. le

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Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

oni j. le

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Guy in store was very nice and helpful

SABRINA R. le

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My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

deborah p. le

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The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

LESLIE R. le

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I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

Laura J. le

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I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....

RANDOLPH B. le

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Very clean and secure facility. Definitely recommend. Thank you.

sue p. le

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I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

tanny f. le

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Thanks for being there when I need you guys

Taisha R. le

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The customer service here is horrible.