Évaluations des clients U-Haul Moving & Storage of Eckhert

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eckhert

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ALICE W. le

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Le client n'a pas laissé de commentaire.

Melissa S. le

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When I pulled up, two gentlemen came & inspected the trailer, unhooked it & I was on my way. I like coming to this location, they always have what I need & they provide great customer service.

Albert V. le

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The staff at this location were polite and pleasant to talk too ??

Dmisha M. le

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Great customer service ? Fast and hassle free

Robert G. le

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It was perfect. Professional friendly quick and efficient.

Raudel G. le

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Good service and guidance on our moving needs.

John G. le

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Just treat the customer with smile and be as helpful you can be to the customer .

Jesse T. le

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Will be back for sure.

DEBORAH M. le

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Le client n'a pas laissé de commentaire.

Michelle R. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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Le client n'a pas laissé de commentaire.

Lidia S. le

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Quinten took great care of us in a mix up I created. Because of the great service at the U-Haul Eckhert, when we needed to do another rental the following week for another move we went back to that same location even though another U-Haul was closer to us. Thumbs up to U-Haul Eckhert!

Jose G. le

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Need a designated drop off area!! Lot was congested!

Clarissa A. le

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Customer service! Better trucks! Cheaper Prices!

Ronald K. le

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Oct 1, 2019, 11:42 PM (18 hours ago) to Ronald, me 9/21 i visited Uhaul on Grissom road concerning an email received concerning my Ubox. i requested my Box shipped to my locker on Eckert road instead it ended up at the Grissom store. I spoke to I think his name was Brian ( he said he only worked weekends) he found my Box on the computer and made note that the box was to be delivered to my locker C58 on 9/23 by 12 noon. On 9/23 I had my helpers (2) to unpack the Ubox..... waited till 1400 hrs just to find out..... they could not find the Ubox. and that it would be delivered on 9/24 at 12 noon. On Tuesday 9/24 we were again in place to work at 12pm. At 1300 hrs I complained to the Eckert road manager Martin - who was observing the events unfold. After calling the Grisson store several times I was put on the phone with a young lady who proceeded to tell me 1) they could not find it 2) the computer transposed the box number which was the reason they could not find it 3) they would deliver it on Wednesday. And that I owed a late fee on the Ubox and if not paid they would confiscate my personal property. My credit card was on file. How could I have a late payment? Martin then called his manager, who proceeded to get the Grissom store to deliver my Box. The young lady dropped the box near my locker c58 then left without telling anyone the box had been delivered, only by looking at the security cameras did anyone know the box was there. From 2 pm till 4 pm my guys unloaded my Ubox. This was the most horrible experience I have ever been thru ... Your workers caused much stress and money from me and I want to recover all the expenses. All box fees All worker fees- 2 workers at $100/per hr on Monday 9/23 for two hrs, $400 2 workers at $100/per hr on Tuesday 9/24 for four hours $800 It was a shame Uhaul would treat anyone this way....especially a handicapped person recovering from a stroke. I want the check mailed to Ronald Kong Quee P.O. Box 461131 San Antonio, TX 78246 Thank you, Ronald Kong Quee

Isaac Q. le

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Le client n'a pas laissé de commentaire.

Ariel L. le

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I mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.

patricie C. le

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The staff was super helpful, accommodating and a pleasure to work with.

Maria M. le

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Le client n'a pas laissé de commentaire.

Louis Y. le

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Le client n'a pas laissé de commentaire.

Henry V. le

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Le client n'a pas laissé de commentaire.

brigitte n. le

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They put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!

Jolynn A. le

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Buyer beware. 19.95 price plastered all over the van is classic bait and switch. 'HELD' $78 til billing. NOPE $78 deducted out of my account before the ink was dry on contract. Final bill $65. The $13 they owe me could take 3-5 days???, of course blamed that on the bank. Boo-hiss U-Haul!

Wilhelmina M. le

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Le client n'a pas laissé de commentaire.

Raul G. le

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AAA+++, fast service at pick up and drop off.

Justin E. le

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The store manager Martin messed everything up, then tried to make excuses for the mistakes. He told us we could return it at any location, but when we went to return they sent us away. He charged us for an extra day, and uhaul was calling us on the first day telling us to bring back the trailer when our reservation was still active! Worst service ever!!!

Rachel G. le

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Le client n'a pas laissé de commentaire.

Donathon D. le

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Le client n'a pas laissé de commentaire.

Kara M. le

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Duane was very helpful in all phases and made sure we had the correct setup. He was friendly and made sure we had everything we needed. Other afternoon staft were also helpful and professional. Very good location

Adam H. le

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Get a staff that knows what is going on. I was charged multiple times when I wasn’t supposed to be. I was actually suppose to be refunded $65 because I was overcharged the first time but instead of refunding me, they charged me another $65 because the staff doesn’t communicate to each other. I also had to take a day off of work to come and move my stuff into storage because I they day I purchased my storage no one ever came to unlock it so when I showed up at 8pm to load my storage, the lock was still on there so I had to drive back home and come back the next day so they could remove the lock. I will NEVER use uhaul again for this reason.

Jake E. le

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Le client n'a pas laissé de commentaire.

Morris J. le

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Best customer service ever!

Horacio C. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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Le client n'a pas laissé de commentaire.

DAVID D. le

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The service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!

Michael C. le

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The staff was thorough when explaining the details - AND very friendly.

jason a. le

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none

Juanita R. le

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Great customer service.

Tanya T. le

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Friendly and helpful for our storage needs.

david b. le

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Na

Josephine H. le

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The people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.

Teresa m. le

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Great customer service. Facility was well maintained. Had no issues.

jawad a. le

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The staff wasn’t that good the other storage was better

marty F. le

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Great customer service! Very easy to work with. Made moving in easy.

Robert O. le

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Great place

Teresa m. le

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great customer service. explained all options in detail.

MARTIN L. le

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Ok

Mario G O. le

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Great place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.

KEITH S. le

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Very convenient and friendly transaction.

Justin F. le

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montero d. le

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Eric, was very helpfull, Execellent service.

Hongwei S. le

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Very good service!

Hongwei S. le

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Great service! High recommended.

Luciano E. le

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Misael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio

Robbin R. le

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None

rolando h. le

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Great staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!

jose p. le

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Good place

henry g. le

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Great service.

henry g. le

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Great service.

Desmond R. le

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Everyone was nice and went out of their way to help!

JODIE M. le

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I've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.

Janet T. le

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Perfect timing for a quick storage need. Martin was great and super informative.

JEFFREY G. le

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Thank you

PHILLIP M. le

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Excellent customer service great rates.... Thanks Martin

Michael K. le

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Except parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt

ROBIN C. le

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The facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.

Esther C. le

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Great service!

Jessica M. le

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There was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...

olga s. le

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At times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.

BUDDY M. le

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As a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!

MEGASON P. le

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The employees were very professional. Thank you for a job well done. God bless you all🤗

camille v. le

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Roof leaked and ruined my belongings

Les W. le

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Staff was very professional and courteous

James S. le

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I had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October

Jazmine S. le

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Easily accessible and made for a great move!

Les W. le

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Great guys

Grace D. le

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The staff was very helpful. Everything was clean. Moving sucks, but they made it better :)

albert v. le

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The guys were fast n efficient

EMMANUEL A. le

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This facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.

richard g. le

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I will use uhaul for all my futures needs

Jeffery V. le

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Service was great for the period we stored our Travel Trailer there.

Ryotaro S. le

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I appreciate your help!

Chris B. le

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The owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.

james r. le

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The guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.

CYNTHIA D. le

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Staff was helpful and friendly every time I went!

RANDY S. le

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I would recommend this facility.

KIMBERLY c. le

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Easy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.

ART G. le

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At the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.

Alejandra M. le

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GM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.

MELISSA C. le

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Everything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!

Vanessa C. le

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Great

clarence d. le

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Stored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!

bennie h. le

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Your manager Martin was very helpful and professional.

Charles W. le

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No comments at this time. Thank You.