Le client n'a pas laissé de commentaire.BETTY W.
Customer Reviews for U-Haul Moving & Storage of Eckhert
Pour nous contacter
San Antonio, TX 78240
(Directly across from Marshall High School)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone did a great job checking in and returning...Kui-Mew W.
Le client n'a pas laissé de commentaire.THERESA A.
Very helpful. Had a paperwork mix-up on the contracts where 24 blankets were listed as 2 furniture dollies. The folks at U-Haul Moving & Storage of Eckhert said I had turned everything in and they would take care of the paperwork.Tim M.
Le client n'a pas laissé de commentaire.RANDY R.
Expectant time from road side was too long and incorrectElva C.
Mr. Alcala was very helpful, and professional. Would recommend to others.MARK G.
Easy rental pickup as well as easy return process! Everybody was very helpful! Outstanding!David W.
Le client n'a pas laissé de commentaire.Steven J.
The equipment was garbage. Broken roll up door, broken lights. Just generally in disrepair. And then it leaked during the rain stormWESLEY V.
Le client n'a pas laissé de commentaire.HUNTER M.
Exceptional service, prompt, professional, courteous, and respectful. Thank you very much!Elizabeth T.
Le client n'a pas laissé de commentaire.ALEXANDER A.
Le client n'a pas laissé de commentaire.DYLAN L. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.LUCRECIA M.
Le client n'a pas laissé de commentaire.james N.
Le client n'a pas laissé de commentaire.steve B.
Le client n'a pas laissé de commentaire.Earl G.
Le client n'a pas laissé de commentaire.Roy C. | Expérience générale
Online check-in experience was easy and well worth the rental. Thanks for everything!MARK W. | Online Move In
Le client n'a pas laissé de commentaire.JUAN C.
Absolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.Molly S. | Expérience générale
Le client n'a pas laissé de commentaire.ROLANDO G.
Excellent customer service.Sue W.
Got to the uhaul place 3 minutes after they closed, so no idea about how this place really was. Broken glass on ground near where i parked vehicle says no one inspected drop off area prior to closing for the night.Max W.
Le client n'a pas laissé de commentaire.ROBERT G.
The young man who helped us was great.RODNEY K.
I was Having problems pumping gas, it wouldn't let me fill the Uhual before my departure and I was told that when the vehicle spits out gas, that means it's full and that the gas gauge simply is not working. On the way to Houston, we Ran out of gas with my two children and had to wait over an hour for roadside assistance, and they also tried to charge me 275,00 $ after I paid all that extra money for insurance. I also had to keep stoping to fill the vehicle up with gas SLOWLY so we wouldn't run out again.AnutMeri C.
Le client n'a pas laissé de commentaire.CHARLES R.
All 3 of the gentlemen were great. I was impressed on how great rhe customer service was.Jessica R. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID A.
Contract #25101071. The original reservation was set to pick up the trailer at 410 and Vance Jackson. I arrived to find out that the location had already rented my trailer to someone else. I had just used this location 2 weeks ago for the same trailer. I was redirected to 7741 Eckhert for a replacement in rush hour traffic and promised a discount. 8 miles in traffic out of my way on a time line. another 13 miles to my needed location and back 13 miles to my trailer drop off. No discount, extra unneeded time and miles in rush hour traffic. I've used Uhaul for many years without incident. Now I'm done and plan to share my experience with everyone I am able to.ROBERT G.
Le client n'a pas laissé de commentaire.Belen B R. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE V.
Reserved two appliance dolly's and upon pickup, was told they were not available. No heads up or anything! Also, bald back tires on a rear wheel trailer made for a harder move.ANTHONY R.
Le client n'a pas laissé de commentaire.DARIAN E.
Le client n'a pas laissé de commentaire.ANN W.
Le client n'a pas laissé de commentaire.Gilbert A.
Le client n'a pas laissé de commentaire.MIGUEL P.
Le client n'a pas laissé de commentaire.Ken B.
Highly recommend this location to rent from!Lorrie H.
Mostly very positive. Since I'm on a limited budget I was extremely appreciative that they didn't charge me for the three days of free rent before I left facility.Lorrie H. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD DUANE R.
Le client n'a pas laissé de commentaire.Matt L. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL G.
Le client n'a pas laissé de commentaire.LEONARDO B.
Le client n'a pas laissé de commentaire.CHRISTOPHER R.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.SYLVIA O.
Le client n'a pas laissé de commentaire.emily G.
Best customer serviceILANIAH W. | Premières impressions
Big â€œShout Outâ€ to Diego. He was fast, efficient and friendly.EDWARD O.
Poor customer interaction.. also when returning vehicle, everything, including the gas level was confirmed and agreed to...when I asked for a receipt, was told it would be emailed later..when I got the receipt I had been charged for two gallons of gas..basically this is petty theft.STEVEN K.
Le client n'a pas laissé de commentaire.ANGEL D.
Good experience. Helped change trailer hitch and bought back unused boxes.RALPH W.
Nothing I was very pleased with my service great customer service thank you ðŸ˜ŠCARRIE L.
The on-site location was wonderful. All employees were nice and accommodating. My only issue is the website allowed me to select/book an appliance dolly, but upon arrival I was informed the site had none on hand, dating back a few weeks. They attempted to call four other locations, but we're unsuccessful in acquiring one for me. In the future I hope the website will more accurately capture what is available at the time of booking.DANIEL J.
Le client n'a pas laissé de commentaire.DULCE C.
Le client n'a pas laissé de commentaire.CHARLIE G.
Service tire monitoring system light came on and. Concerned meKelley S.
Le client n'a pas laissé de commentaire.Robert C.
Truck was some what worn out, bad idle on engine, over all very useful.Rick V.
Employees should greet or acknowledge customers coming through the door. After completing paperwork employees should ask customers do they need anything and go over the vehicle/equipment.JUDD H.
Le client n'a pas laissé de commentaire.Ricky H.
Le client n'a pas laissé de commentaire.Virginia L.
Le client n'a pas laissé de commentaire.TIMOTHY HAROLD W.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.CHARLES Y.
I rented my unit for 2 years and never had any problems at all. The staff were always super helpful.Pam N. | Expérience générale
Good jobFayne P. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL O. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE J.
Personnel was friendly and everything was quick and easy.Ralph W.
My concerns are not with the pickup or drop off locations. My concerns are with the reservation booking. I explained that I needed to pickup a car out-of-state. Wen I went to pickup the tow dolly, nothing in the system was correct. I wound up paying over 150 $for the equipment that I had already paid for on line for around 60 $. The reservation person should have given me pricing options for picking up options the equipment near the out-of-state locations and just given me better information as to how I could have done this easier. I an extremely disappointed and will be sure to share my experience with everyone I know. Next time, U-haul will be last on my list.JOSEPH S.
Le client n'a pas laissé de commentaire.Zaid G.
Le client n'a pas laissé de commentaire.ROBERT P.
The trailer had 4 new tires and pulled exceedingly smooth! Thanksbrain H.
Le client n'a pas laissé de commentaire.ALICIA N.
For the mobile pick up rental trucks are parked way too close to each other. I'm a rather tall guy not overly obese but I'm not silky Slim. It was very hard to maneuver between the trucks you can't even open up the door to get in the truck. Call my person who may have low back me and juries of those sorts who tried to come and pick up a truck from you guys they would definitely have major issues . I had to become Morpheus to get inside of the truck . The truck meet the tune-up or something because the car never stayed in the green and I lightly tap the gas to get it to go and it always was in the red while I was driving. To drive.3 something miles to the good Will down the street it was already at a half a tank already.JOSHUA A.
Very great serviceDANIEL M.
Excellent service.ROGER T.
Le client n'a pas laissé de commentaire.JILLIAN B.
The back lock and rolling door on the truck I had went all the way up and wouldn't come down. My movers had to empty the truck so I could drive all the way back to the uhaul store and see if someone could fix the door. I was on hold for the uhaul support team for about 45 mins with no idea what I'm waiting for because the lady I spoke to never told me I was being transferred anywhere. When I got to the store, the young man fixed the door in just a few minutes. I felt that I could've been credited the miles it took to drive all the way back but when I mentioned the drive all the way back to the store, it was ignored. All in all, I appreciate the fact that they allowed the 3 extensions they gave me for my emergencies. That's why I chose excellent and that I'd refer to friends.CHRISTIE M.
I was able to call this location and get information. I was not able to call the first location I was booked at, calls there just went to the 800 number and wait times to talk to someone were excessive.STEPHEN H.
Le client n'a pas laissé de commentaire.JOHNATHAN M.
Le client n'a pas laissé de commentaire.Kitrick S.
Le service à la clientèle était génial. Had exactly what I wanted, friendly, and fast service. This location was the closest to me that was open late enough to accommodate the last-minute rental, but given my experience here vs. other rental sites I've used in the past I would likely drive further to use them again. Merci!MICHAEL T.
Service was great. Thanks!Riley L.
Le client n'a pas laissé de commentaire.Donald H.
Excellent friendly customer serviceGilbert P.
Staff was very helpful and friendly!!KEVIN A.
Le client n'a pas laissé de commentaire.BILLY W.
Le client n'a pas laissé de commentaire.JULIAN S.
Excellent ðŸ’¯GRISELDA Z.
Le client n'a pas laissé de commentaire.MELVA G.
Was not helpful with our issues-just kept stating we had to contact corporateROGER C.
Woman at the counter was very rude and condescendiing! Not helpful at all! If you're going to work in customer service, be helpful and kind...period! The young black gentleman was very helpful and kind; thank you for your help! Note to woman: take notes on how to be helpful from your co-worker!JAMES T.
Very friendly and helpful.DAVID E.
Le client n'a pas laissé de commentaire.WILLIAM D.
Highly recommend this location for your storage needsSean C. | Expérience générale
Le client n'a pas laissé de commentaire.Laarni S.
The young guy at the Grissom location in San Antonioâ€¦ Tyler I believeâ€¦ rewired the pigtail and taillight assembly on my truck to make my trailer rental happen. Excellent, precise and clean work. Very tedious and thorough. Whatever you're paying him, it's not enough.WILLIAM H.
Fast and EfficientHENRY F.
Smoothest experience I’ve ever had with Uhaul staff!CHEYANNE O. | Premières impressions
Le client n'a pas laissé de commentaire.Cavin M.
For everything to be great as just like the last time.Sherry A.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.DARRELL H.
Please be sure that tires are inflated properly. Give proper instructions about returning the u haul after office hours.ARNOLD B.
Everything went very smoothly and I was treated like a valuable customer.Lorrie H. | Premières impressions
The only thing I can recommend is to make sure your customer doesn't leave without the utility dolly that was rented. I was a good 10-15 minutes away before I realized I didn't have the dolly. I was brought out to the truck rental, but no none mentioned anything about the dolly I reserved. This cost me extra time and gas for the rental. But the customer service, the vehicle, location, etc. were A+. Just a minor SNAFU, but I would use this location again in a heart beat. Thanks!!!EDWARD L.
Le client n'a pas laissé de commentaire.MARTIN E.
Great staff. Always helpful, professional, and courteous. This is my â€œGo toâ€ rental location.Robert C.
Le client n'a pas laissé de commentaire.Edna C. | Expérience générale
Very professional and helpfulAbraham D. | Expérience générale
Le client n'a pas laissé de commentaire.Bill W. | Online Move In
Le client n'a pas laissé de commentaire.Denny C. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL O. | Premières impressions
Le client n'a pas laissé de commentaire.Belen B R. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal C. | Online Move In
The staff is very helpful and I found it easy to find someone to help me on site.Yolanda V. | Premières impressions
Diego been very hepfull and clear.Maribel T. | Premières impressions
QUINTON IS A SHINING & STELLAR EXAMPLE OF A PERFECT EMPLOYEE!!! . He went out of his way to correct a lockout situation that was a nightmare of multiple problems created by the person who had not only sold me a new lock the day before, but had also confirmed my automatic payment status AND my emergency contact information. I was locked out w a notice of non payment so Quinton was left to correct a horrid & insulting situation he did not create. He was polite & professional through the entire ordeal. The person who sold me the lock gave me wrong keys so once the lockout lock & tags had been removed, we discovered that situation. What an ABSOLUTELY UNBELIEVABLY UNNECESSARY & time consuming mess for Quinton to make right. He handled this entire transaction in an extremely courteous manner. He displayed an honest & sincere desire to please me & did so w a level of integrity that represented U-Haul w impeccable professionalism. The entire transaction also included the transfer to a smaller unit so after the inconvenience to me as a customer & the horrendous disaster left for Quinton to resolve w MULTIPLE steps to regain access to my unit, I was able to transfer from unit B67 to B113 w an ease that, again, represented U-Haul w the utmost professionalism. Quinton was polite; genuine & sincere; & maintained a level of professionalism throughout each & every UNNECESSARY step of rectifying the nightmare he did not create. I am of the belief that his only goal was to be sure that my situation was one he was DETERMINED TO CORRECT!!! He did so & never once displayed any agitation toward me or his fellow employee whatsoever. Not only should he be allowed to train all other employees, he should be promoted to a level of management & given a well deserved increase in salary that speaks as beautifully to him & as highly for him as he did for U-Haul. You will have to look far & wide for anyone who might come close to, but not yet compare.CHARLOTTE M. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos A. | Online Move In
Workers were very friendly and helpfuledith c. | Premières impressions
Friendly staff helpfulHector S. | Premières impressions
Nice, huge, clean facility. Was able to accommodate after going with a smaller unit at first.Heriberto R. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy T. | Premières impressions
Quick, easy and efficient way to get a storage unit. The free lock when renting online is a great bonus!Michael G. | Online Move In
Le client n'a pas laissé de commentaire.deslie s. | Online Move In
Le client n'a pas laissé de commentaire.Itzell L. | Online Move In
Le client n'a pas laissé de commentaire.TaMicia J. | Online Move In
Le client n'a pas laissé de commentaire.John L. | Premières impressions
Excellent service à la clientèle.Larry B. | Premières impressions
Le client n'a pas laissé de commentaire.Jose P. | Premières impressions
Le client n'a pas laissé de commentaire.calistro m. | Online Move In
Easy access, unit door was freshly painted, and a new lock was inside as promised. Seamless move in.RICHARD Y. | Online Move In
Le client n'a pas laissé de commentaire.Patrick T. | Premières impressions
Move in went smooth. Everything was great. I was very impressed with the man who was running the facility when i checked in. I believe his name was Del. It got very busy all at once, and he was perfect; fast, efficient, courteous and professional.barry h. | Premières impressions
Tried to rent a storage from location was given a key card but did not have access to unit, talked to 3 different people no one knows why my name was in the system but was given a key card that was not even under a name that I have any association with. Ended up turning in my rental truck late because of this situation horrible service and no one was helpfulDilan S. | Premières impressions
The employees are very helpfulJOSE R. | Premières impressions
Topnotch business employing topnotch staff. Always cheerful, pleasant and polite. Will go the extra mile to accommodate a customer. Excellent customer service always ☺️.JEFF T. | Premières impressions
Le client n'a pas laissé de commentaire.Yvette S. | Premières impressions
The staff provided excellent customer service and even ensured that the unit we purchased was secured successfully by checking on our transition into the space twice. They were dedicated to us as customers as this was the last and final step in our move and we absolutely appreciate their expedited resolutions.Amy S. | Premières impressions
Le client n'a pas laissé de commentaire.Natalia S. | Premières impressions
Great service.Mike L. | Premières impressions
Your helpers were awesome they were on time good with the service paid attention to detail and made everything smooth and Easy. I would recommend your services to all my friends and family thank you!Yvette M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!