Évaluations des clients U-Haul Moving & Storage of Elizabeth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Elizabeth

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Amazing D. le

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Continue to keep your customers first! You’re the best!

sylvanus C. le

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Le client n'a pas laissé de commentaire.

Gabriel N. le

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Le client n'a pas laissé de commentaire.

nichole P. le

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Excellent customer service

Atiqah M. le

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Everything is up to par

Teneal F. le

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Le client n'a pas laissé de commentaire.

Shannon E. le

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Nothing at all. Keep doing the amazing job that your doing.

Rina R. le

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Excelente Laplace good workers I loved

Mary W. le

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All Was great great rates great Atmosphere Great accuracy Thank You Peace love happiness 2020 Customer Of U haul

Carlissa T. le

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All the workers were extremely pleasant and helpful. I'm moving from NJ to VA. I expected attitude in NJ and pleasantries in VA. I got the total opposite. Would refer this uhaul to any and everyone!

Patrick W. le

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The crew at the location was vibrant on New Year day and had the equipment available at reserved time. No complaints.

Ryan B. le

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There initially was an error with the 24/7 pickup and I stood outside in the cold an hour having to come back the next day. There manager Manny and employees at the location were more than courteous and did everything possible to rectify the situation. We are all human and mistakes are made. I will continue to use this location in the future and regret others to do the same. Thank you.

Theresa A. le

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The staff there is so wonderful flexible and helpful I rented a Moving truck twice and a van once and every time they surpass my expectations with how great they are! Well done

Luis P. le

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Le client n'a pas laissé de commentaire.

Thaina T. le

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Le client n'a pas laissé de commentaire.

Victor R. le

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well Where do I begin it was horrible terrible experience with u haul First I made an appointment one month in advance by 8am at a place near the house the day before they sent me a text that was in another place further an hour and a half later the day before they sent me a text that was in another place further an hour and a half later We arrived early and called to ensure that the truck was going to be in that place on time and they told us that no that the client was not going to deliver it on time and they sent us to another place further away and only sorry $ 50 of credit supposedly 20 miles but from where if we had to pay for we spent miles horrible experience

Isis R. le

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Le client n'a pas laissé de commentaire.

Gloria D. le

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Again upon my return to this location, there was no record of my order and therefore created confusion to receive the vehicle.

gary M. le

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Always make sure you stick to the hours you have posted. If you say the customer can pick the truck up Sunday at 7:00, be sure to be open at that time. Do not make them wait because they have a schedule to keep and individuals helping them are kept waiting and the customer's schedule is thrown off.

rinina R. le

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Le client n'a pas laissé de commentaire.

Verna M. le

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Le client n'a pas laissé de commentaire.

AUDIN A. le

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Keep the good work.

Lisandro D. le

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The cab of the truck was the cleanest I ever saw, the box of the truck smelled like someone carried horse shit on it. It was disgusting to carry my things on it.

Lisa L. le

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Le client n'a pas laissé de commentaire.

Alfredo B. le

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Associate was fast and nice to us.

Jawanza F. le

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The hidden fees blind sided us. I wish the hidden fees were presented more clearly. We were under the impression we were going to $30 for 27 miles and 4 hours and ended up paying $66 due to these hidden fees. It was very shady.

TIYA P. le

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Le client n'a pas laissé de commentaire.

Maria J. le

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Muy atento la persona q me atendió muy respetuoso y me explico todo gracias

Sanjeev P. le

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Truck filthy

Elba A. le

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Le client n'a pas laissé de commentaire.

Nitin T. le

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Staff was friendly and truck was clean. But truck brakes were not good. On pressing the brakes, truck was stopping Very slowly and there was a lot of noise like some one pressing the accelerator instead of brakes. This caused the engine RPMs/accelerator meter to increase while applying the brakes, luckily not the speed. Rental truck is not in drivable condition. Need maintenance... Driving was horrible experience for me.

Kokhwa T. le

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Le client n'a pas laissé de commentaire.

Jorge T. le

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Le client n'a pas laissé de commentaire.

Digna A. le

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Nothing! They all was great speciall Omar !

Israel A. le

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Le client n'a pas laissé de commentaire.

ARMILLIA L. le

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VERY,VERY EXCEIIENT SERVICE!!!! THANK U ALL!!!!!

kANWALJEET S. le

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Daniel and other staff member were very helpful and informative. Received personalized service. Thank You.

ISAAC O. le

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Very good

Kennedy C. le

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Le client n'a pas laissé de commentaire.

Vanetta R. le

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Pleasant exchange quick and easy. They open early and get you in and out.

CARLOS C. le

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Very good

Richard J. le

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Omar and the rest of the staff at this location were fantastic. They made sure that i was accommodated extremely well and took care of me from the time that i walked in, until the time that i walked out, as well as the time that i came back to return the truck. The performance were all on a 10 and i would love to come back to give them my service.

Lisa L. le

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Le client n'a pas laissé de commentaire.

Adam G. le

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Once again, excellent service, you guys! Omar and Danielle are very courteous and professional and for that very reason, this will always be my first choice for my moving/storage needs.

Mikeah T. le

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Le client n'a pas laissé de commentaire.

Shirley N. le

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Inspect the vehicles for damages better. I was almost issued a vehicle with damages that were not tagged. This vould have been a lawsuit.

Bjorn T. le

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Terrible at attaching my car to the hitch. Their issues resulted in a car accident that took off my front bumper.

lourdes T. le

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Le client n'a pas laissé de commentaire.

Bernadette M. le

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Le client n'a pas laissé de commentaire.

Armillia L. le

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NOTHING AT AL!!! EXCELLANT SERVICE!!! THANK U!!!

Catherine L. le

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Great staff.

STEPHEN S. le

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None of the items that I ordered were present at the location, of which I didn’t receive everything thing until the next day AFTER I had to call in and follow up on. All of which caused my use of service to be extended. I spoke to a manager about this during the time that I was informed of my services being adjusted, and was assured my bill would be adjusted as well, but it wasn’t. Now I have to call customer service to have my order/bill corrected.

Isaac C. le

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Keep it up !!!

Rene R. le

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Manager, the young guy that I can remember his name but he did my paperwork at the beginning and the return I think he is Spanish with glasses he was just fantastic

Elvin R. le

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Le client n'a pas laissé de commentaire.

Alexandria K. le

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Omar the manager is amazing . His reps made everything easy for me . It was my first time and easy process

April G. le

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Le client n'a pas laissé de commentaire.

lugo P. le

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Please keep Omar as manager at this location. He is so friendly. Hard to find kind and proficient customer service in the Elizabeth - Newark area.

Chris B. le

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They sent Meowth with a U-Haul Van with broken turn signals was pulled over. I mentioned this to the owner and he just smiled and laughed his name was Alex I believe. Definitely would not use this location again

William J B. le

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Le client n'a pas laissé de commentaire.

Shaheerah L. le

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Le client n'a pas laissé de commentaire.

NUNO C. le

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Le client n'a pas laissé de commentaire.

AUDIN A. le

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Le client n'a pas laissé de commentaire.

Urbie C. le

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Best service ever!!!

Susan G. le

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Le client n'a pas laissé de commentaire.

Julie B. le

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Le client n'a pas laissé de commentaire.

Joselin M. le

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Le client n'a pas laissé de commentaire.

Henry P. le

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Le client n'a pas laissé de commentaire.

Lisa L. le

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Le client n'a pas laissé de commentaire.

Kayla P. le

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Le client n'a pas laissé de commentaire.

kimberly M. le

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Le client n'a pas laissé de commentaire.

Gustavo A. le

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Just More Courtesy from personal and bilingual service is very important .. community of Elizabeth where there is many lenguaje..

Leslie B. le

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Le client n'a pas laissé de commentaire.

frank A. le

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I won’t advice any body to use U- haul

Jordan R. le

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Too expensive on the mileage.

Daniel A. le

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Le client n'a pas laissé de commentaire.

Adam S. le

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Nothing. Omar and Danielle are very courteous and professional people and for that reason I will always recommend and use the service of that location. Thank you

Urbie C. le

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Omar as nd all staff, so wonderful to work with. THANKS GUYS!!!! WILL ALWAYS USE UHAUL!!!! TY

Olivia H. le

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Just need to hire more workers, during the peak hours..in case any incidents come up there's someone their to handle it so that customers would not have to wait to longer..which was the case Saturday I was there. Only two workers to register, take returns and answer the phones....so please take in consideration need at least 2 staff members to delegate the work. Thank you.

mirian F. le

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Le client n'a pas laissé de commentaire.

Sadria E. le

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Love Omar..best worker ever

Jeremy G. le

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This was the worst customer experience I have ever had across any industry. It started from the beginning to the end of the entire experience. Last minute change to pickup location, not being setup with 24 hour pickup and being forced to wait for over 2 hours until the location opened up, once location opened up no internet & unable to rent trucks for another hour, not being given the proper equipment that was paid for, poor customer service on the phone, unclean truck, drop off not acknowledged for 2 days after dropoff and then charged for 2 days of truck rental even though it was properly returned. End to end would never recommend uHaul to anyone and will certainly never be using this service again in the future. Horrible

Bernadette M. le

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Customer service was good. They rep was up front about their services. You were sent an email detailing what would be needed for identification purposes. Well stocked. No complaints.

Michele P. le

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Omar the General Manager was AWESOME and even made me happy when I truck wasn’t available. Daniele, was VERY nice too and was very friendly! I will definitely be returning! Please call them and give them a GREAT JOB!!!

Monique J. le

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Le client n'a pas laissé de commentaire.

Julissa R. le

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Danielle was a life saver, after finding out that the rental truck I had reserved from Budget truck rental was not available, I went to this uhaul location in hopes of obtaining a truck. on short notice. The lines were long and only one employee at the desk. However, we didnt wait long to be called . Danielle is a very dedicated employee. She went above and beyond to help us get a truck that would meet our needs. She does her job well, She literally runs the whole operation. She should be made supervisor and paid for her managerial skills. I would definitely use this location again because of Danielle's superb customer service.

Dawn R. le

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The manager of this unit have his staff well trained,pleasant,helpful,freindly,and professional thank you do much

Nadirah A. le

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Nothing

nancy F. le

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Le client n'a pas laissé de commentaire.

ANGEL S. le

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The staff is courteous, friendly and professional as usual this was my fifth time needed a truck and supplies.

JOSE C. le

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Great job already

Jessika C. le

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Le client n'a pas laissé de commentaire.

GINETTE C. le

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Thank you guys I appreciated your services. Your kindness was a plus. Thanks again.

Shaunna R. le

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Le client n'a pas laissé de commentaire.

jossine P. le

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Le client n'a pas laissé de commentaire.

LES T. le

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Keep up the good work

Angeline M. le

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Le client n'a pas laissé de commentaire.

Ross A. le

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The furniture dolly was completely non-functional - tracks did not move and we could not use it at all - waste of money. In general the rest of the equipment was fine and the store location was nice and well-organized. Staff at the store were good and helpful.

Guerschom P. le

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Le client n'a pas laissé de commentaire.

Anuj K. le

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Received a truck with less than a quarter of gas. We were pressed for time because we had to move into our new apartment quickly. When asking for another truck the rep said No. I told the rep that this was not acceptable. He said he can't do anything but he said encouraged us to leave the location a bad review. This man had no interest in helping, definitely not an asset to the customer service industry.

Kokhwa T. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Make sure batteries are in good order. My rental truck died and I had to get someone to jump the battery.

Terry P. le

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Le client n'a pas laissé de commentaire.

Claudy M. le

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Bruce and his coworker were THE best at the storage unit in Elizabeth!! They went above and beyond with their service. I m so happy they were there to help.

Adel M. le

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Le client n'a pas laissé de commentaire.

Tedwin M. le

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All my needs, concern and help was well answer by the manager, I’m extremely happy with the service I received.

Nadja B. le

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Mr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.

ARMILLIA L. le

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VERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!

raziah m. le

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All the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.

kathleen m. le

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Excellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.

Brendon B. le

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I use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.

Raziah M. le

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I had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much

Renee G. le

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Mr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.

James D. le

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Every employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge

Corrin W. le

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Mr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.

Ran R. le

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I had a very good experience with your service

Rahjana W. le

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Manager Omar helped me and made the visit pleasant.

Kim C. le

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Well I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.

Jennifer H. le

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Staff was very professional and kind.

Nykya H. le

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The storage was too expensive....

Brenda A. le

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I spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki

Emmanuel M. le

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Omar is fantastic! He has great customer service and very professional.