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tammy M.Customer Reviews for U-Haul Moving & Storage of Etna
Testimonials From Recent Customers
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Chett W.The only thing would be to check the brakes they felt a little soft when braking. We had good service when we came in to rent the truck and the return was very easy. Merci.
KIMBERLY Z.Great service and people
James R.Awesome service and Equipment
Ronald S.Although it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook
steven c. | Premières impressionsNothing negative, all the guys were knowledgeable and helpful, very professional.
robert T.Nothing Amazing service
Edwin M.Nothing, the experience was a GREAT one, THANKS!!!
John R.I have nothing to say for improvement. Don met us when we got out of our car and he was very helpful and friendly. He directed us where to go and he told us who could help us. Everyone was nice and friendly at this location. I was very pleased
Karen D.Hank, Don, and maybe his name is Kevin, we're just the best. I would recommend this location because of these folks to anyone with uhaul needs.
Rebekah A.I know that these trucks are driven extensively, all the time. But the steering wheel was peeling and worn. Although I know that they clean the vehicles after each use, it just looks dirty. Not sure what the solution would be, jus an observation. It would not keep me from renting again in the future. Also, the vehicle was pretty dinged up, which is fine. It's only cosmetic issues. The vehicle ran perfectly fine from a mechanical perspective. Owner is a friendly, great guy.
Keith M.I have had to rent several times from this location I'm a delivery driver and when I break down I know Incan count on uhaul to have a vehicle first thing in the morning . There's an employee Hank who is always so helpful
Molly R.A traffic light should be placed at entrance. Since it is on a major road and hard to go north on road since the entrance is on two curves
Rob O.Very fast and easy process picking my last minute truck up!!!!
Sandra C.Hank was awesome ! Very helpful, friendly and accommodating.
Thomas W.I've recommended this Rt.8 in Shaler, PA location so many times. You all are terrific. You are our "go to" UHaul hub!
Matthew A.Uhaul has always treated me well
Richard F.Great customer service, all great folks. Thank you for such a great transaction.
Edward B.Great employee efficienc and knowledgeable and professional
Nathaniel W.Great location and service. They seem understaffed as you usually have to wait a few minutes to be waited on. This is NOT a complaint, I get it. Everyone is shorthanded these days. Again, great place and service. Will use them again whenever the need arises.
Keith M.Great friendly sevice
Kevin B.26 foot truck was fantastic and was large enough to fit all the items I had to move from Allison Park PA to Cleveland OH. Truck drove fine during the trip.
Joseph B.The check-in and check-out teams were very nice and helpful!
Evelyn D.The gentleman who checked us in was fantastic and so helpful. Same as the gentleman who check us out.he was very kind and checked to make sure our experience was ok, he genuinely wanted to make sure everything was ok.
Becky B.Nicer employee.
Nathan B.Excellent service à la clientèle.
Ty R.Great service from Hank and his team!
Lyndsay L.Very professional and will be using if needed again!
tom s. | Expérience généraleVery helpful
Richard L.Not much to improve on. This location is a smooth running well oiled machine. Super fast in and out with the rental. Nice area to leave your car while renting. Upon return, super easy checkout and final billing without even having to go inside. Super friendly folks to deal with as well. Nice job to everyone working this location !
george T.Henry and his staff are just the best!! They do everything that they can to make your rental experience as easy as possible!!
Suzanne R.nothing. The 2 guys at the Etna, PA location are fantastic!
susan B.I have dealt with three U-Haul locations recently. There was an error at the first one in Williamsport, PA, but the staff took care of it and the overall experience was good. On McKnight Road, the service was also good. But I have to say I was highly impressed with the Glenshaw location. Overall, an excellent experience!!!
Stephen M.Very good service and great employees 🙏👍🏽
Linford J.Great job as always
kenneth D.Nothing. The gentleman was wonderful at the counter.
Beth C.Management and staff were great, helpful and considerate. Would recommend highly
BRIAN B. | Expérience généraleGood experience
kenneth R.This is a great U-Haul place to rent a U-Haul.
Sanford L.Kevin and staff are always fantastic and very friendly!
Jenny L.keep doing all the right things as you are already doing.
JOHN C.Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!
suzanne r. | Premières impressionsThe entire experience was great.
Bryan K.There's nothing more you can do!
Anthony G.We have rented from this location many times and every time our experience reinforces that decision! The people are great and the experience is effortless.
Lisa L.My van was ready when I arrived, everything was clearly explained by the nice man at the counter. Overall a very good experience.
Janet M.best location in the US!!!
craig h. | Expérience généraleAWESOME!!
Marsha K.Your people were great was busy but they were very quick and helpful
John S.The mobile pickup didn't work, then I went inside and the guy asked for my license, but I had already put all that info in online prior to coming…so I didn't bring my license. I only needed to come inside cuz mobile wasn't working, and it almost thru a big wrench in my plans.
Sean W.The process to pick up a vehicle after hours is absolutely ridiculous. The website didn't work and I have to call for assistance. Too many questions, too time consuming. I had a lot of issues getting the key for the vehicle because the website would not work. I have had issues with this in the past at another uhaul location.
Shannon K.Very friendly and great customer service. Je les recommanderais à n'importe qui.
John S.Have box and tape buying specials.
Anthony G.I had no problem with this location or the service. This was the second location I tried. The first, uHaul located in Compass Self Storage in Gibsonia PA, was a different story. I showed up in the morning before they opened (because I had reserved a truck a few days prior and they said the key would be placed in a lockbox) but both lockboxes were unlocked with no keys in them. I had to then drive 6 miles to the next uHaul dealership causing me to drive an extra 24 miles that day between my personal vehicle and the uHaul. I was charged for those extra miles in the uHaul truck. If you can avoid the Gibsonia location at Compass Self Storage, I recommend it.
Nathan P.Nothing. Great personal. Great service.
Brian K.I don't think I could have been treated any better. Friendly and courteous service. No waiting. On pick up or return.
William D.The charges that I paid were a little confusing. He said it would be $44 total for renting the pickup truck. I returned it with the same amount of gas as I left with. And I drove less than 20 miles. But he ended up charging me $46.74. Overall everything else was very good.
Vincent Z.Thanks to Hank for his knowledge, help and compassion
tom s. | Premières impressionsFacility was very convenient and well-maintained. Staff was extremely helpful and friendly.
Khris M. | Expérience généraleThe customer service I have received at this location has been excellent! Je les recommande fortement!
Jean C. | Expérience généraleI was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.
Carla L E. | Expérience généraleThey were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.
Patrick M. | Expérience généraleKevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.
Christopher G. | Expérience généraleHank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.
Anthony Z. | Premières impressionsThe best service!!!
Sandra F. | Expérience généraleStaff went out of their way to help us .
bob s. | Expérience généraleThe two fellows were more than helpful and very pleasant.
bob s. | Premières impressionsGreat indoor facility. Easy to pickup and drop off items. No complaints.
michael l. | Expérience généraleAlways great to deal with. Convenient location.
joan v. | Premières impressionsThe facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!
janis h. | Expérience généraleI never rate 100 % because there is always room for improvement.
Jessica T. | Premières impressionsExceptionally clean and organized. Convenient sharing area.
WILLIAM K. | Expérience généraleThe staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S. | Expérience généraleNice to work with.
Karen L. | Premières impressionsI wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C. | Expérience généraleWould definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w. | Expérience généraleVery professional and helpful, that is the folks at this location
Carolyn D. | Online Move InHank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Merci.
John g. | Expérience généraleGreat job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P. | Expérience généraleI left this facility immediately calling my husband to say: I can't believe how much I've underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable-I would sleep on the floors (and I'm a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A. | Premières impressionsThe process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L. | Online Move InThe manager was helpful and provided great information.
GINA B. | Premières impressionsEverything was fine and you were very considerate
william w. | Expérience généraleCe n'est rien
william w. | Premières impressionsHank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
dennis E. | Expérience généraleVery nice facility and people😀
Georgeann M. | Expérience généraleThe gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A. | Premières impressionsGreat guys and facility
Zack W. | Expérience généraleHank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.
ted t. | Expérience généraleGreat facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p. | Expérience généraleI appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R. | Expérience généralegreat guidance on choosing a storage unit
James K. | Expérience généraleVery kind
Donna D. | Premières impressionsStaff was very friendly. They were also fast-had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Nina M. | Premières impressionsThanks,and everything was good.
Gene S. | Expérience généraleVery friendly stuff.
Jordan R. | Premières impressionsThe guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
Michael P. | Expérience généraleAll employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
jeff p. | Expérience généraleHank. Takes care of you.
Louis A. | Premières impressionsYour location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
MELISSA M. | Expérience généraleThe facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Gina C. | Expérience généraleExstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson
Carol T. | Expérience généraleKevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
mary g. | Premières impressionsI had great service they directed me in right direction. Recomend uhaul on route 8 to every body
LAWRENCE g. | Premières impressionsEveryone was always super friendly and nice
BECKY K. | Expérience généraleI had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
tim c. | Premières impressionsHelped get me in & utilize my movers time wisely... thank you
Carol T. | Expérience généraleExcellent service, accommodated all my needs during a stressful time. Merci
Carol T. | Premières impressionsKnowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
Robert O. | Premières impressionsThe guys were really helpful in making sure I had everything I needed to ensure my units were safe
tamara c. | Expérience généraleWould definitely rent here again
ANTHONY S. | Expérience généraleThis facility really was amazing. I knew my stuff was safe.
angel s. | Expérience généraleThe employees were very helpful,
michele h. | Expérience généraleBest customer support in Pittsburgh region
Michael M. | Expérience généraleHank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Gary H. | Expérience généraleUnrestricted after hours access would be helpful, as in the Gurdian Storage I used before
Anirban J. | Expérience généraleThe customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Brian H. | Expérience généraleMr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
DAPHNE K. | Expérience généraleHank and Kevin were excellent!!!!!!!!!!!!!!
MELISSA P. | Expérience généraleThe garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
nathan t. | Expérience généraleNicest people, secure clean storage. Takes the stress out of moving. Fortement recommandé!
Patricia B. | Expérience généraleKevin is knowledgeable and efficient
kevin g. | RéservationWorking with Kevin is always a great experience!
larry m. | RéservationThe staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
Klancey B. | Expérience généraleAll good
STORAGE FOR LORAINE KWIATEK D. | Expérience générale