Évaluations des clients U-Haul Moving & Storage of Fall River

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fall River

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John M. le

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Very pleased at how convenient it was

James B. le

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accept cash along with a credit card train people better don’t have them bitch about their job when you ask for help or point out all the unmarked damage maybe even help the customer instead of running back inside new truck mirrors aimed all wrong had to move my body and head all around to see to change lanes no cruise control really driving about 1200 miles good mirrors and cruise control ( i have bad right leg ) would be great massive confusion just to make sure i could get the actual equipment i reserved WHEN YOU PROMISE TWICE THAT A MANAGER WILL CALL THE CUSTOMER ABOUT SOME TYPE OF DISCOUNT OR REFUND MAYBE ACTUALLY CALL THEM

Gordon A. le

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Before saying an one bedroom apartment only needs a 10 foot truck, ask what is there to move. I had to leave 3 pieces of furniture. The movers from pro movers knew right off it was not big enough and did an excellent job using every available space.

GLENN J. le

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Very positive experience!

Vanessa M. le

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Easy to reserve. Easy to pick up. Easy to drop off.

Billy A. le

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Charges at end of 8 hrs were ridiculous! I agreed to $67 and bill ends up $93. Just not right!

Gerard M. le

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Le client n'a pas laissé de commentaire.

Kelly H. le

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Le client n'a pas laissé de commentaire.

Luis G. le

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Le client n'a pas laissé de commentaire.

Cosme F. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Excellent staff.

Edson P. le

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Rented a pickup, for a small trip, 19.99. From this to a wooping $71. Following charges .79 cents a mile. ( per IRS you should charge $0.57) $10 mandatory insurance. ( why ? I have my own insurance) Road tax Rental tax Environmental tax Jeez minus well going to enterprise and rented a van from them for $45. Within unlimited miles. Never again I'll use uhal.

Marybeth R. le

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Le client n'a pas laissé de commentaire.

Paola M. le

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Truck was old

Samuel M. le

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I am sorry to say “I have experienced the worst service ever”. This started when I relayed on your company to move from Fall River, MA by renting a truck to pick up and paying almost 1300 dollars without the gas expenses to go to the new destination 15479 Sandlands Cir, IN 46060 (almost 1000 miles) They gave me junk 2008 truck with a bad suspension system; it is not my responsibility to select the appropriate truck that is reliable enough to be driven for this long distance. Also, it was not clean. However, I accepted because have my own schedule. During our trip, at 4 am, we noticed fumes, smoking odor coming out of the hood. It was scary to have something like that on the high way (70mph) over night. We stopped instantly to figure out what are these fumes to find out that the truck is burning up with flames coming. It is terrible to face situation like this because of U-Haul Company’s truck. -Finally, I contacted the company for help and I explained what happened with us for 5 different road side assistants and I had to start from A to Z each time which really was horrible! Every person does not know about the situation. NO connection in U-Haul system! After all, U-Haul send us ED provider whom figure out the truck will not be fixed onsite. The provider reported that more than 3 times??? Then U-Haul road assistant asked to tow the truck to nearby shop and leave us until it is fixed, after wasting 5 hours of argument?? These phone calls took us from 4 am to 9 am (it was very fast!) U-Haul wasted our time, our money and scared my little kids and my wife in our private vehicle (they were following me and my friend) and also asked to use the towing truck as passenger car in state to find a safe ride before finally sent us Lyft on 10:17 Am. I was planning to move again after my first stop at Indiana to Michigan but unfortunately U-Haul spoiled all my planes and schedule. If i will not satisfy about U-Haul response about all those concerns I would never pick U-Haul and I would not recommend it for any one too.

Wendy P. le

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The gentleman told me I went a certain amount of miles when I clearly showed him he was wrong he just wanted to argue with me I work in the service industry and that is not how you treat customers I will not ever go back to that location again or uhaul for that Matter.....

Joshua B. le

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Le client n'a pas laissé de commentaire.

Sandra M. le

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Le client n'a pas laissé de commentaire.

RICHARD C. le

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Recents updates in the computer system would not allow the employee to sell an item (straps to secure a motorcycle) that was on the shelf in the store, I had to go elsewhere to get this item. I do not blame the employee but those who are in charge of updated the system.

Laura M. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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Very quick and friendly return! THANKS

Naomi C. le

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Le client n'a pas laissé de commentaire.

james w. le

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The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

LOU D. le

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Le client n'a pas laissé de commentaire.

Margaret B. le

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Np

Sergio M. le

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Le client n'a pas laissé de commentaire.

Travis G. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

Debra G. le

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I would say nothing to improve both your employees a male and female have very friendly customer service .. Great team there..

Matthew T. le

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Le client n'a pas laissé de commentaire.

Kevin P. le

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Le client n'a pas laissé de commentaire.

Teresa B. le

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Matt, the manager, and his staff were very helpful, informative, and assisted with all questions. Will definitely return when need arises.

Deborah W. le

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Le client n'a pas laissé de commentaire.

dorthy m. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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The truck was not clean. The staff was professional and friendly.

Mandy H. le

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In my opinion you should definitely work on the maintenance of the vehicles before renting them out. If you are aware of issues with the trucks do not rent them out, have them serviced first!

Alisha B. le

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Speedy service in and out for a last minute pick up and earlier than scheduled drop off. Pleasant demeanor from staff I am absolutely recommending this location!!! Thank you for making a hectic day a little easier!!!

glen p. le

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Le client n'a pas laissé de commentaire.

Alec D. le

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Excellent service

Dennis M. le

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The app was fantastic. All steps were self explanatory, picture instructions easy. The only thing I could think of that would help is, once I took the parking space picture, the app completed before telling me to validate I put the key in the drop box. I didn't even see anything that said what to do with the key. But I figured there must be a drop box. But other than that. Perfect. Well done

Susan B. le

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Le client n'a pas laissé de commentaire.

Rydge D. le

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I felt like I needed to tell you about my horrible experience at your uhaul store in fallriver this past Sunday. First of all I originally scheduled to pick up a 4x7 trailer for May 12. After trying to call your store that morning with no answer I revived a call telling me that the trailer that I reserved wasn’t available. I was upset about this but I could understand that things happen so I decided to schedule for the following Sunday (May 19). When I arrived at the store there were 4 people ahead of me and only one employee working. He seemed very flustered and took a very long time to help out these customers. After Waiting almost 2 hours I finally got up to the register just to be told that they still didn’t have the trailer I needed. They did offer me a 6x12 trailer and even though this was way too big for what I needed I rented it anyways. Then I was told it was gonna cost more money than I had originally planned for because it was a bigger trailer. This is unacceptable! I waited in line for almost 2 hours to be told that they didn’t have my trailer (again) and then they wanted me to spend more money. I had to use the trailer so I agreed to pay for it and they told me I could contact you about my experience. when I returned it I waited for another hour because again he was by himself. I’m just upset that I waited longer to pick up the trailer than I did to use the trailer. If you could please get back to me I would greatly appreciate

Angel P. le

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Le client n'a pas laissé de commentaire.

Nichole B. le

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Nothing. Staff was great, quick service, I was in and out at both pickup and drop off.

Martin A. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Customer service at 1030 Pleasant St. in Fall River is first rate. They are always very curious and fast to get you in and out. Job well done.

Amy S. le

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Super easy process!! Rep was very friendly and helpful (sorry don’t remember his name). Would totally recommend!

john p. le

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Salesman was Excellent very nice . Very Knowledgeable. Courteous.

Gail R. le

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Important Note: This review is for U-Haul of N. Smithfield, RI, not Fall River. N. Smithfield was supposed to pick up my two U Boxes from Fall River and deliver them to my sister in law in Tiverton, RI. They initially arranged to do so, but then dropped the ball. I called them at least 5 times, spoke to Mike twice and spoke to the GM, Tom, twice and left two voicemails. Neither Mike nor Tom followed up, and I am still waiting for my U Boxes to be delivered, 30 days after they arrived in Fall River. This is outrageous, especially for a repeat customer who has used U Haul on multiple occasions on two different coasts.

EDWARD B. le

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a customer waiting area would be great

Jim F. le

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Great service!

Joseph V. le

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Not much room to maneuver In yard could nearly get out with my motorhome

Ava L. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Staff is great. Matt and Joe are very helpful.

Steven P. le

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On a road trip and the wiring was done inadequately so now am on a 3000 mile trip with no trailer lights

bob r. le

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Le client n'a pas laissé de commentaire.

Loraine W. le

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The guy told me the gas tank held 40 gallons, so I ended up overfilling, overspending at the other end. Otherwise, he was very professional and efficient and courteous.

Mike M. le

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Le client n'a pas laissé de commentaire.

DAVID C. le

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Nothing! Service was great!!!

John P. le

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Le client n'a pas laissé de commentaire.

Renee O. le

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Needs more customer parking

sean q. le

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Le client n'a pas laissé de commentaire.

Brooks S. le

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Matt the manager is a very efficient and patient with customers.

courtney s. le

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honestly the entire staff was very friendly & helpful, there’s no constructive criticism to be had

Nuno F. le

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Very good employe’s !!

leonard c. le

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Le client n'a pas laissé de commentaire.

Cathy G. le

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Offer the option of moving straps.

Laura B. le

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Le client n'a pas laissé de commentaire.

cheryl r. le

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Very friendly staff. We reserved online and was out un 10 minutes. Excellent service

hollian S. le

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My 10 foot uhaul had the lingering smell of marijuana. I’m not sure if you have a no smoking policy but if you don’t, I think you should. And if you already have one in place perhaps it could be more strongly enforced with cleaning/disinfectant fee? Other than that I have used uhaul many times and will continue to use this company for all my moving needs. Customer service is awesome and the prices are very affordable. Ty uhaul!!!

Kim D. le

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Le client n'a pas laissé de commentaire.

Kevin F. le

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Hassale free easy pickup and drop off

Deanne O. le

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Le client n'a pas laissé de commentaire.

Micheal E. le

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Le client n'a pas laissé de commentaire.

gene r. le

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Le client n'a pas laissé de commentaire.

linda j. le

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Le client n'a pas laissé de commentaire.

robert c. le

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The rental truck was ready to go when I arrived. The General Manager Matt Santos was very informative, professional and very friendly. I will definitely go back there for my next rental. Excellent job Matt!!!

Robert P. le

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Le client n'a pas laissé de commentaire.

eric c. le

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Le client n'a pas laissé de commentaire.

leonard c. le

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Le client n'a pas laissé de commentaire.

Kimberly H. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Le client n'a pas laissé de commentaire.

Kathleen S. le

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Although the truck was well maintained, i.e. oil and transmission oil) it sounded awful and was burning oil.

Hilary H. le

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Staff was always very friendly and helpful!

jeffrey s. le

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Le client n'a pas laissé de commentaire.

Lourdes R. le

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Le client n'a pas laissé de commentaire.

Dawn M. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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have the tech install what he was suppose to install no matter how long it takes or how tough it is ! Very disappointed

THOMAS S. le

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The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S. le

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This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

steve C. le

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Great service

Stanley W. le

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You installed the trailer hitch in 10 minutes. I don't know how you could improve on that.

Gregg C. le

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Rented several times from this location. I'm a satisfied customer.

Edward F. le

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Matthew was very helpful and I used online booking so it went very fast.

Juliana C. le

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Le client n'a pas laissé de commentaire.

Alejandra D. le

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Everything needs to be improved, the customer service is horrible, the inspection process is awful, I didn’t feel safe in the truck it felt very shaky, the locations on where to pick up the truck should be a legit uhaul location and when they say open at 7am they should be open at 7am not at 9:30am

michael c. le

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Le client n'a pas laissé de commentaire.

Greggory G. le

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Thank you

David A. le

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Le client n'a pas laissé de commentaire.

Lusu K. le

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Le client n'a pas laissé de commentaire.

Daria M. le

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Le client n'a pas laissé de commentaire.

Marjorie C. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Only negative: boxes not best quality Store manager was excellent!!!

HAROLD M. le

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Le client n'a pas laissé de commentaire.

Krystina M. le

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I really like the guy who i dealt with, great customer service

Paul C. le

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This transaction was the smoothest I have ever had. I walked in with no online reservation. They had me in the truck and I was off within 5 minutes of entering the store. I returned the truck and within 3 minutes I was checked out and heading back home. Very impressive.

jose c. le

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Le client n'a pas laissé de commentaire.

Kenneth D. le

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Le client n'a pas laissé de commentaire.

Bob T. le

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Le client n'a pas laissé de commentaire.

Karen R. le

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Staff were very friendly and helpful.

Norman S. le

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No comment

DONNA B. le

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Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

terrie c. le

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Well run and professional!!!!

Manny E. le

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The staff even help me with moving a piece of furniture thank you

JACQUELINE P. le

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My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.