Customer Reviews for U-Haul Moving & Storage of Fall River

1624 évaluations

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
5

The young lady that worked sat and sun 4/11 and 4/12 is very friendly, helpful. I will be back because of here amazing customer service.

George D. 
Évaluation :
5

Very professional. Thanks for everything you do

Randy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA A. 
Évaluation :
1

Customer service agent seemed bored and disinterested. I felt as if I was bothering him trying to pick up the trailer I reserved. I was not offered any help. I had to hook up the trailer myself. I was given a post it note with a trailer number, was told I think it's in “that corner” and “let me know when you're done hooking it up so I can take a picture.” I have used U-Haul many times but will not be returning to this location.

Greggory G. 
Évaluation :
1

I was forced to hook up the trailer myself. The desk person was rude and useless. Told me to hook it up and let him know when I'm ready so he can take a picture

Greggory G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Team is geeat

Joey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERSON P. 
Évaluation :
5

Agent was awesome

BRIAN M. 
Évaluation :
4

Very polite, helpful, & ready to answer any questions you may have.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
3

Need more employees to work

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gamalier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMOND C. 
Évaluation :
1

I have tried to reach someone at this location since Thursday, they have lied and said that I did not fill the tank when I actually did and charged me an extra 60$. The amount of gas they are trying to say I used and didn't replace doesn't even make sense when it comes to math wise. This is ridiculous and I will NOT be returning again.

ASHLEY B. 
Évaluation :
4

Advertised for 19,95 $ a day and your bill comes to over 50 $this is something you do not expect.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A. 
Évaluation :
5

Brittany b was a big help I would recommend everyone to go to pleasant st uhaul

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE C. 
Évaluation :
5

Brittney was absolutely wonderful. Her gracious help with pick up and drop off are a testament to her work ethic. She is a superb employee and should be commended for her work. Please express our sincerest gratitude to her. Your company would thrive successfully employing more people like Brittney.

BRIAN B. 
Évaluation :
5

The lady was awesome!

JERRY B. 
Évaluation :
5

Brittney was very helpful!

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Check in by phone is a bad joke. No Phone Message, and Noe email verification until 45 minutes after returning true. Could not take picture while on-line. Truck was fine and clean and lady clerk.mgr was helpful.

PHILLIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Good experience. The smart phone part of check out was problematic. The in person part was great. More attention to cleaning the inside of the windshield maybe.

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison D. 
Évaluation :
5

very friendly, helpful people!

GREGORY C. 
Évaluation :
1

Truck suspension and steering was in terrible shape. Truk had 86 000 miles and was dangerous on the highway. Very, Very bad experience. Truck was not clean. Could barely see thru the windshield it was so dirty inside and out. Very Dis-satisfied!!!!

THOMAS G. 
Évaluation :
3

Didn't appreciate the drop off procedure at all

CATHERINE F. 
Évaluation :
5

The Gak working the front and answering the phones is hands down fantastic!

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
4

I rented a truck for 2 hours at 19,95 $ and ended up paying 70 $in additional fees. Totally ridiculous..I'll never rent again!! Also I put gas in too..so tack on another 10 $. In the end it was not worth the money I spent! The girl working there was very nice though.

Heather J. 
Évaluation :
5

Monica does a great job, I've rented from this location multiple times and she is very helpful. I'll rent here again!

PAUL C. 
Évaluation :
4

I registered on line the day before I rented the truck. I still had to wait almost a half hour,. There were four other people ahead of me in line. What is the point of registering online? Not happy at all about your registration on line process. It's a waste of time.

Yvette J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Brittney was very polite, friendly and helpful. Great experience

Susie B R.  |  Premières impressions 
Évaluation :
1

They let a truck with rotted brakes leave the lot. It wasn't until we were in route that the warning light was beeping saying there was a break issue. Uhaul service repair came to the vehicle to inspect and said the breaks were rotted and there was break fluid everywhere. My husband could have been seriously injured or worse had his breaks failed while driving on the highway in a 26ft truck. The manager at the Fall River uhaul is refusing to refund. Highly disappointed that your company and staff doesn't value patient safety. We couldn't sleep we were so scared.

Gabrielle M. 
Évaluation :
1

When I picked up the vehicle! The person behind the counter which was a femal! Was very helpful! But when I returned the vehicle! The young African American boy was very rude! On his phone when I walked in! I was having a problem loading the u haul info! And he stated that if I could not check out on my phone that I would be charged 20 dollars if he had to do his job! Horrible experience and will never return!!

LUCY P. 
Évaluation :
5

Staff was knowledgeable and professional. Transaction was quick and easy.

Anthony A. 
Évaluation :
5

It still say I owe 81cent but I can't pay it the app won't let me

AL RAHMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLON J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica V.  |  Premières impressions 
Évaluation :
5

Great service

GIRGIS F. 
Évaluation :
5

I was happy with my overall experience

LEILA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL M. 
Évaluation :
5

Nothing every thing fine

Frank A. 
Évaluation :
3

I was charged 15$ for gas I already replaced but because I didn't answer a text the girl at the register wouldn't give me a refund I explained I was having trouble with the site and she stood firm no refund I showed her the picture I took of the gas before I left she still refused to give me a refund and was quite rude about it I understand added fees but I do not understand paying 4,05 $ a gallon for gas that I had already replace it I will not be returning if this is the continued standard some understanding should've been shared I also explained to her that there was trouble getting onto the site to try to reserve a van I ended up calling the number in the city and not the one 800 number she still was relentless needless to say without resolution I am Dissatisfied and disappointed in your company

REX C. 
Évaluation :
1

Get a new employee

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE R. 
Évaluation :
5

I was told by your UHaul rep, at this location, that we must provide a copy of our license via some form of phone or computer delivery to the store. I did not have that capability. I seem to recall that the web site I stated that the Uhaul office would do that here if I had no way to do it on my end. I was also told that I needed to take pictures of my rental before and after the rental of the equipment. How does one do this if I have no camera? Why make it as difficult as you can or your customers? K.I.S.S. (Keep It Simple Stupid) should be the motto. Not everybody has a cell phone or and Ipad to do this. Some of us old timers are into that new age stuff. Revise your system to make it easier not harder to rent from you.

John C. 
Évaluation :
1

Charged me extra for no reason , never will go here again.

RAELYN V. 
Évaluation :
1

I opted for remote pick up for the 15' truck I reserved. My time was set for 7:00 am. I followed all of the directions but, still had to call in because my reference-call people were standing by waiting to clear me and U-Haul wasn't calling them. Finally, after I physically called in, one of them was called to vouch for me...just one of the two. It was close to a 30 minute process to remotely check-in and get moving off the lot, which I didn't anticipate. The “check engine” light was on and the truck only had about a quarter of a tank of gas. Now, my first stop had to be the gas station, which I also didn't anticipate having to do, time-wise. About an hour later than anticipated, we finally were starting our very long day of moving. I drove 70 miles, total, that whole day, returning the truck with exactly the same amount of gas (if not a little more than) it had when I picked it up. I pulled in, to the return equipment area, and waited in the truck, as instructed by the signage outside. Nobody came out of the building, after about 15 minutes, so I went inside. The clerk was busy speaking to a FedEx worker. He acknowledged me though, to ask if I was returning the truck. I told him I was. He told me I could just leave the keys in the truck and go. Nobody ever physically checked the truck with me or anything like that. I was charged 2 separate fees; 98,07 $ and 97,15 $. This doesn't make sense, as my contract was for 29,95 $ for a 15' truck, 14 $for Safe Move, 5 $for Safe Trip, and 70 $for 0,99/mile, totaling 118,95 $. I looked at my receipt and saw that I had been charged for furniture pad rental and utility dolly rental, both of which I didn't use, 2 fuel fees; 30 $and 28 $and 111,27 $ instead of 29,95 $ for the 15' truck. I reached out to the branch, explained all of this, and was given a 10 $“refund receipt” in my email (but don't see it reflected in my account) for the furniture pad and dolly rental fees only. I was told in a voicemail that I returned the truck with less than a quarter of a tank, which absolutely wasn't true, and that's why I was charged the 2 fuel fees. The other fees weren't explained or addressed. I am hoping U-Haul will please truly refund more than 10 $of the 76 $over charges.

Lori M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
5

Young man was alone and handle the business operations with ease. I even told him how great job he was doing !!

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK S. 
Évaluation :
1

I will NEVER rent from uhaul again. I will also be informing my friends and every social media outlet I am on to never to business with your company. Not only did you customer service team hang up on me, they have also charged me for charges that I will be disputing with my credit card company. The “manager” of this station needs to not stick up for her stoner employees and do her job. Incompetence at its worst.

SASHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELIS A. 
Évaluation :
1

Truck has maintenance sing on could barley drive kept almost turning off while driving and was very stressful transporting furniture thinking im going to break down luckily the new apartment was a few streets away from my old one. When I explained to the employee she said it needs and oil change. Shouldn't be rentable if it not maintained.

Janae F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maritza F.  |  Expérience générale 
Évaluation :
5

Great service .

MARGARET P. 
Évaluation :
3

Don't take 100 bucks n promise refund if you don't give one

Christina H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUANE M. 
Évaluation :
3

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Joshua J.  |  Expérience générale 
Évaluation :
3

Very long wait, confusion as to how to drop off truck after hours.

AARON A. 
Évaluation :
3

Make the return process easier. The web site I was forced to use would not advance past submitting a photo of the odometer and gas gauge. I spent a half hour trying to return the truck. Finally the person on duty said leave the truck and I will take care of it. Why did I have to waste so much time? Why couldn't

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Excellent Customer service if I ever need U-haul again that will be my location from now on. Merci

DAVID D. 
Évaluation :
2

Two locations in Fall River. The one above did not have the trailer. I had driven two hours to retrieve this trailer. Went to second location in the hope that it was at the second location. Received the trailer with no confusion. The first location (above) was not at all helpful and basically not interested in solving the problem. Very frustrating.

Larry J. 
Évaluation :
5

MITIGATE CORPORATE COMPUTER ACCESS SYSTEM DOWNTIME

ANTHONY B. 
Évaluation :
1

The self check out sucks. Why do we have to do all that long process of checking out at the spot to return a vehicle? Log in, take pics etc. That is not for social distancing due to coronavirus, thats laziness! I was struggling with all that shit while the kid was doing nothing and totally ignored me. That place sucks!

ANGEL O. 
Évaluation :
1

This rental was a very bad experience yesterday. The system fails and I had to wait over 2 hours to get my rental. The staff was very nice but the whole process was horrible. Uhaul needs to be more accessible for their clients, a 2 hour wait can't happen

Sandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen M. 
Évaluation :
5

For the non-tech customers, to allow "people - paper "check-in and out.

SCOTT L. 
Évaluation :
4

I was incorrectly told that my one-way rental came with 90+ miles, when I was billed for 64 miles and then charged for overage. (Google maps on the fastest route to my destination was 65 miles).

M Lise H. 
Évaluation :
5

keep up the good work. place nine in Clean

JOAO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

What a wonderful guy working there. Kind and efficient.

Katherine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
5

1. The Staff is EXCELLENT - management must be superb as I have used this location for years - Please keep it up 2. virtual Checkout is extremely difficult - this was the only negative part of my experience this time - please see if this can be refined to be more user friendly 3. stay safe & Healthy

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL A. 
Évaluation :
3

i was not given the access code for the lock box at my original pickup location

bethany L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  Premières impressions 
Évaluation :
5

Britney does a great job,hire more like her

EUGENE O.  |  Expérience générale 
Évaluation :
5

Britney is very good,very helpful and pleasant to work with,hire more like her.

EUGENE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakwon l.  |  Expérience générale 
Évaluation :
5

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

MARION B.  |  Expérience générale 
Évaluation :
1

Paid for a unit I wasn't able to access,

Christine W.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and informative. The facility is very clean.

Renee B.  |  Premières impressions 
Évaluation :
3

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Kelly T.  |  Expérience générale 
Évaluation :
5

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

Kelly T.  |  Premières impressions 
Évaluation :
5

Very pleased at how convenient it was

John M.  |  Premières impressions 
Évaluation :
5

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

james w.  |  Premières impressions 
Évaluation :
5

Excellent service

Alec D.  |  Expérience générale 
Évaluation :
5

Staff is great. Matt and Joe are very helpful.

Thomas L.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!

Hilary H.  |  Expérience générale 
Évaluation :
5

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S.  |  Expérience générale 
Évaluation :
5

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

THOMAS S.  |  Expérience générale 
Évaluation :
4

Staff were very friendly and helpful.

Karen R.  |  Premières impressions 
Évaluation :
4

No comment

Norman S.  |  Expérience générale 
Évaluation :
5

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

DONNA B.  |  Premières impressions 
Évaluation :
5

Well run and professional!!!!

terrie c.  |  Expérience générale 
Évaluation :
5

The staff even help me with moving a piece of furniture thank you

Manny E.  |  Expérience générale 
Évaluation :
4

My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

JACQUELINE P.  |  Expérience générale 
Non reviews have been submitted for this location.

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