Customer Reviews for U-Haul Moving & Storage of Fall River

1753 évaluations

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
1

Poor they overbooked me to not have my time at on my day! Then to pass the book at the my pleasant loca in newbedford to send me to another location fir them to have no vehicle Ava to fall River . Terrible terrible

Casey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane A. 
Évaluation :
5

S.O.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

Don't allow people to smoke in the uhaul and clean it before giving it to new customers

NINA F. 
Évaluation :
1

I ordered and reserved a truck online with supplies and specifically needed a Utility Tool to move a large piece of furniture and and when I ordered it online it didn't tell me that it wasn't available but when I got there they said it wasn't available but when I got there they said it was an available and they were terrible in terms of explaining how things worked. When I left I realized that they hadn't put any of the boxes that I had ordered in the truck and then I didn't have anything that I needed when I got to the location. When I explained that to the clerk she said it was my fault because I was supposed to tell them That I ordered online but since I hadn't done this before I didn't know I was supposed to tell them

Dawn L. 
Évaluation :
5

Friendly staff that did an exceptional job!!!!!!!!

Joseph S. 
Évaluation :
1

Not just the store. U haul as a company inconvenienced me terribly. Then had me drive to Fall River to receive a truck. I'm completely dissatisfied

RAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
5

Friendly knowledgeable staff

Thomas P. 
Évaluation :
5

I actually had a smooth, easy experience at this location. The staff was very friendly and answered any questions for me. It was my first time renting and they were kind and patient. I can't remember where I found it, but the reviews and ratings for this place were subpar. Hopefully this will be helpful.

Melissa S. 
Évaluation :
5

Check more than appearances. My passenger door was loose. The truck shakes over 50mph, mirrors are loose so it moves when you drive. But customer service was great

JOSHUA C. 
Évaluation :
1

Stop messing things up and charging for things you didn't provide. Don't promise or sell something you don't have.

Dillon N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
1

My car was crashed into and could not get to know who did it. Very upset

Woozlande L. 
Évaluation :
1

Drop off on mobile wouldn't work and I was lied to so many times.

Carolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Trailer rental experience was great, simple, quick, and inexpensive.

Antonio E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
4

Service was friendly and professional. My only complaint is that I picked it up with a 1/4 tank gas, that's not a big deal but I returned it with a little more gas than what I got it with and was still charged for 2 gallons of gas, again not a big deal ....just saying.

Philip C. 
Évaluation :
5

Great staff & Service. Keep it up 👍🏾

Dravious R. 
Évaluation :
5

The staff on Friday 8/13 pm was extremely hemp. I only needed a rental for a couple of hours and they were able to find a vehicle that I could use. It was an easy process and I would absolutely rent from this Uhaul branch again.

CHAD B. 
Évaluation :
4

The best part of the experience was the helpful kind spirit of the staff.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Flawless service as usual!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yonnatan S. 
Évaluation :
1

Who is Jose Torres? My name is Brandy Anctil-Torres. It appears someone used my info to rent equipment from your facility without my permission. The alternative contact name I have on Rental agreement is my daughter , and that phone number attached to her info is no longer in her permission. Please do not rent equipment to people without my consent. I don't know who rented equipment but I'm the only one on rental agreement. My address connected to storage unit is 228 Sunset Hill , and besides myself living at that address, no other adult lives with me.

JOSE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O. 
Évaluation :
4

I have no qualms with this location, my issue is with the UHaul reservation system that allows over booking of equipment. I made a reservation for a cargo van, when I show up, there is no cargo van. I was told that they over booked the equipment, but could offer me a 15ft box truck. The box truck was oversized for my use but I took it at a lower rate. I appreciate the staff offering me the reserved rate, but the fault is placed on the company for creating unnecessary difficulty for its customers and their staff. Your reservation system should be real time or updated.

Nelson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
1

It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn't bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.

William L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.

Audrey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
3

Ensure the dolly and furniture pads are secured. I got charged for their use even though the dolly did not have the zip tie on it from last user

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian R. 
Évaluation :
2

Mileage was incorrectly reported on receipt- cost me 20 and no one responded to my e-mail asking for help.

Victoria O. 
Évaluation :
5

Young lady who helped me out was very polite and helpful. I was in and out in 10 minutes. Reasonable rates even with the optional insurance.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M. 
Évaluation :
5

Me encanta la experiencia con uhaul

Roberto T. 
Évaluation :
5

Nothing! Mark was excellent to deal with.

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abilio D. 
Évaluation :
5

nathing every thing was very good

Debra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey R.  |  Premières impressions 
Évaluation :
5

Truck had oil or fluid leaked overnight. Notified return staff.

Norma H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raquel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAVON P. 
Évaluation :
5

Excellent customer service

BRUNO D. 
Évaluation :
4

Nothing everything was handled well

Kevin W. 
Évaluation :
3

The online pick up and drop off service need upgrading. The process took far too long, had you running around the lot, and the chat and call customer service was unresponsive. I wouldn't use the service again

Isabella R. 
Évaluation :
2

I rented a van for a few hours. I left with 2610 miles on it and brought it back with 2621 miles. I just received a receipt in my email stating I brought it back with 2653 miles and was charged for 43 miles when I actually only drove 11 miles. I wish I had taken a picture of the odometer, but I don't think I'll be renting from here again.

Holly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.

Unique H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Staff was excellent to work with

Anthony B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad E. 
Évaluation :
5

Great Service. It all worked out well in the end, but the drop off location I requested was Haddam CT and I was given Hamden CT. Not even close. When I saw it, I called the number on my text message and it was changed without any problem. His name was Gabe. TY I dropped it off a day early also, so if I could get compensated it would be greatly appreciated.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody V. 
Évaluation :
5

The tight parking lot was a bit tricky to maneuver, but the staff helped get me to the right spot and offload the trailer. Very pleasant and helpful staff.

Michael S. 
Évaluation :
5

No.

ROMERT D. 
Évaluation :
5

Great customer service will use this location again !!! Merci

LISA N. 
Évaluation :
5

Katie the mgr. was great, what a wonderful worker.

Ed M. 
Évaluation :
2

Customer service agent didn't seem like he cared he just told me drop it off over there that's fine your all set . and look like he was too busy talking on the phone

Daniel M. 
Évaluation :
5

I've come here several years now. This is the best operation I've ever seen Please keep up the good work and value your employees

William C. 
Évaluation :
5

Katie, manager, and the gentleman were very helpful with the information and considerations with the event being a fundraiser for Lions eye research.

Teresa B. 
Évaluation :
3

The gas was on the line before the E when I picked up the Uhaul. I put 34 dollars in gas when I had the Uhaul. Y'all try to charge me for gas that wasn't in Uhaul I'm not responsible for something that it was no gas in the truck. And y'all made my account negative.

TONI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maha B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE M. 
Évaluation :
5

Stephen at the counter was great! Please tell him thank you from me!

Vladimir H. 
Évaluation :
3

1 $per mile to drive this truck I feel is outrageous I was only moving 6 miles and it cost me two and a half times as much for mileage as it did to rent the truck I would have rented a 39 $truck but none was available so I have to rent a 20 $truck and make two trips my ass hurts I feel like I got corn whole d by U-Haul

Christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
1

I was sent on a journey just trying to get my truck. Original location didn't have it so they called me the night before to go to another one- inconvenient but I understood- went to Warwick only to find out I needed to go to Fall River- ridiculous- loss of gas and time on my part

Frank F. 
Évaluation :
3

The customer service rep said the tank was half full and by the time we got to our destination 10 miles away we realized it was only a 1/4 full so we ended up having to pay much more for the gas.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tina J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
2

Clean the truck and plus give me the truck I asked for would help.

TRAVIS G. 
Évaluation :
1

When I dropped the van back off i was an hour before closing yet the clerk just handed me a slip of paper with instructions to complete online for after hours drop off, yet it wasnt after hours. Said he was too busy to do it. I was not happy with this.

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDICARLOS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leevancleef S. 
Évaluation :
5

straps or crossbar

Andrew A. 
Évaluation :
1

The truck was filthy dirty absolutely disgusting, the front and rattled so much I could not go over 45 miles an hour. Absolutely horrible to not let anybody rent from this location. I called the manager and she didn't even care.

Paul M. 
Évaluation :
2

They did not have time to inspect the vehicle and I was overcharged for gas. I had to go back.

Tristan C. 
Évaluation :
5

The customer service associate and installer of my wiring was very nice and intelligent. I would recommend a raise for the great customer service.

BRENDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
2

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Stacey B.  |  Expérience générale 
Évaluation :
5

Brittney was very polite, friendly and helpful. Great experience

Susie B R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maritza F.  |  Expérience générale 
Évaluation :
3

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Joshua J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  Premières impressions 
Évaluation :
5

Britney does a great job,hire more like her

EUGENE O.  |  Expérience générale 
Évaluation :
5

Britney is very good,very helpful and pleasant to work with,hire more like her.

EUGENE O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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