Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

Évaluation :

5

Balm In Gilead appreciate everything UHaul does for us to make our community event at grays creek hight school run smoothly thanks again

Évaluation :

5

Work on the auto hauler pricing scale. No reason to be charge the same rate for 1 day as I would for 3 days. Doesn't make since.

Évaluation :

5

The Gillespie St location staff always goes above and beyond to make sure the customer is comfortable with the equipment before they leave the premises.

Évaluation :

5

Great representatives

Évaluation :

1

Absolutely the worst experience. 3 u boxes recommended, not nearly enough I had to rent two additional pull behind trailer and move myself. Pick up of u boxes took 8 failed scheduled. Was billed an additional month RENT because u boxes left on my property from 8/22 to 9/5. And only picked up them because I went to the Traffic manager to complain. I have asked for total reimbursement, and not even received a call back. The absolute worse experience EVER

Évaluation :

5

Fast and friendly service

Évaluation :

5

The 26 ft truck was old and the headlight fell out, while I was driving down the highway. You roadside help me, but the company they sent out was told some part that keeps the headlight in, is obsolete, so the guy did his best to fix it Well later that night you could barely see the headlight out on the road, to me that was a safety issue.

Évaluation :

5

It was quick and easy to rent for this location. All the staff I interacted with was very knowledgeable, professional and worked with a smile. It was very nice to rent at this location.

Évaluation :

4

Lot needs to be paved !

Évaluation :

5

Na

Évaluation :

3

Auto Trailer is the worse piece of equipment. It's damaged the underside of my car. Damaging the both skid plates and what ever else may need to be replaced. The maintenance of Uhaul trucks is straight Crap. Trucks are poorly maintained and I will never recommend someone get a uhaul. I appreciate the VP of the uhaul there in trying to rectify the situation with their trucks there. I'll be using Penske moving on foward for all future related moves

Évaluation :

2

The truck needs work done to it. Needs an Alignment. It was clean on the inside. Wouldn't recommend because you don't get no deposit back for insurance or anything.

Évaluation :

4

Representative was courteous and knowledgeable.

Évaluation :

1

Truck wasnt clean at all. Horrible attitude from lady at return! They then had us waiting there for about 40 min because they lost the keys after they checked it in absolute terrible experience

Évaluation :

5

I must say, the whole time I had a storage with U-Haul. The staff as well any information needed was Awesome. Never one issue at all, but I'm Grateful to all of it. Cause the care that was given was Unbelievable. Thank you U-Haul!

Évaluation :

4

The equipment was clean, but the rubber mat getting in the driver side of the truck has come up from the floor and catch your feet when you're trying to get in and can make you fall almost every since May has been in this condition. I have an extensive history with Uhaul and I believe in my opinion that this location is probably the most conscious of cleaning the trucks than any of the other locations. My phone number is 910-9886937 if somebody wants to call me back.

Évaluation :

5

The ladies in the office were fantastic!!!! Super friendly and helpful!!!

Évaluation :

1

I called several times to make sure that the box would get to my apartment on the 19th. The lady on the phone assured me that it would arrive in Lexington on the 19th. Evidently that did not mean at my apartment on the 19th. Why the hell would I care when my goddamn box gets to Lexington if its not going to be at my apartment. It might as well be in fucking North Dakota on the 19th because i have no access to it. I needed the clothes in that box for my orientation for school and I didn't have them so i had to go get new shit. I will not recommend U-Haul to anyone and will most certainly never use your services again. I would ask for my money back but I know that will never happen. So Thanks for getting it here but it was three days too late.

Évaluation :

5

Great inventory to choose from and the service was seamless. I will definitely rent at this location again. Merci.

Évaluation :

4

I only had one issue. When I rented the unit, I did not have access after closing because I never got the card to swipe in and out. I got it about a month afterwards.

Évaluation :

1

Double charge me pay round trip in charlotte for the truck Fayetteville location charged me extra

Évaluation :

5

Super easy. They helped me with any concerns I had with driving a huge vehicle with my car on an auto transport. Way easier than thought. 16 hour drive first time doing that with a large truck and a trailer. They helped me attach the vehicle on the trailer to be towed.

Évaluation :

5

I have been and I am still a very satisfied customer. Merci.

Évaluation :

5

I was in and out very quickly. Thank you for wonderful service.

Évaluation :

5

Guided us where to drop the trailer and checked us out so we didn't have to step foot in the store. Was a quick drop-off which is really appreciated.

Évaluation :

5

The lady the first time was awesome, the man the 2nd time was awesome and then the same lady on my 2nd visit with her was even more awesome. A blessing to. E handled so professionally! God is so good! Good night.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Every desk clerk at this Gillespie street branch of uhaul I had to deal with were wonderful. They were all professional, friendly, warm and NO ATTITUDES !!!!!!!!!

Évaluation :

5

Great service!

Évaluation :

5

Great customer service!

Évaluation :

5

The staff was very nice and helpful.

Évaluation :

4

I had an e-alert which costed me considerable time which turned out to be an error. How could an error like this happen? Uhaul has the market cornered so I have to rent.

Évaluation :

5

FYI...When we picked up the truck the cargo area had a horrific Kerosene smell. We were worried that our household goods might pick up the odor. The cab was cleaned with Pinesol cleaner.

Évaluation :

4

Overall the experience was great !!! Thanks U-Haul !!!

Évaluation :

5

Very easy process

Évaluation :

4

Quick service, polite and respectful persons. And easy to drop off the equipment.

Évaluation :

4

S.O.

Évaluation :

2

Ac not working

Évaluation :

4

The service was excellent and personal was fantastic..I would recommend them to others

Évaluation :

5

employees very helpful, made for an easy day thank you

Évaluation :

5

Very good services

Évaluation :

3

Customer service could be better

Évaluation :

5

None at this time just keep your great work

Évaluation :

5

Keep up the good work. I will need y'all again.

Évaluation :

4

The ac did not cool. The windows were dirty inside and out the dash was dirty. The staff, Virginia, was friendly and made it an easy checkin.

Évaluation :

2

I was randomly charged $148 additional dollars by U-Haul because I went over my miles, despite not receiving any warning from the ones who inspected my vehicle, a massive wait time, returning with the correct fuel amount, and having to pick the truck up from Nashville NC to move from Greenville NC to Fayetteville NC because so many places were otherwise completely out of trucks.

Évaluation :

1

First kerp your word. Don't call your customers 24 hours before appointment pick up to tell them the equiptment isn't available. Some customer service rep. were rude. Check equiptment to make sure its working. Fuses were blown in truck to connect to tow dolly. I had to wait in the heat at times. Long story and i was not please.

Évaluation :

5

Nothing she us very nice with costumer

Évaluation :

5

Great customer service and professional personnel

Évaluation :

5

Great job and service as usual!!!

Évaluation :

5

The Staff at this U-Haul were the best I have experienced with U-Haul in 30+ years and at locations across the country. Thank you for your expertise, customer service, and friendliness. The facilities are always well maintained, clean, and secure. Well done and thank you!

Évaluation :

1

On 4/6, I went there to use my free 1st month rent on a storage unit. I paid $139.95. she said I wouldn't pay until the next month, however they took that charge. 1 week later I and pointed it out, showing my bank statement as proof. The guy ran my card for a 2nd time, then refunded that charge. Then they told me that because I had done the online check-in I was not eligible for the month free. However their employee did my online check-in because my phone wasn't working correctly. The manager said she would get some sort id. Credit de m to get that month free and she works. They did nothing productive. On 5/6 I was charged again. I had to get another unit on 4/24 (that unit was supposed to be an auto draft)which I was charged for as well. On 5/24 I was again at the location and asked to speak with the manager about this and she had "just left" so I had to call the managers supervisor. She said that the manager had given me some sort of credit and that I did get a month free. On 5/25 I got an email from that manager saying I was late paying so I had a late fee. I went and paid it. Every time asking to speak to the manager but she was not there. On 6/6 I was charged again. I moved out of the unit in that day. So basically I was charged every month, I did not get that 1st month free like I was supposed to. On 6/6 I moved out of both units, asked to speak to the manager again, the employee went around the corner and spoke to her but came back and said she was not there. I heard him ask her and her say to tell me she was gone. The entire process was horrible. So many mistakes on their part and lies. Apparently according to the supervisor Lynn, I got my free month. Except my bank account shows that I paid for every month. Even paid the late fee because they did not put the 2nd unit on auto pay. I've called to talk to Lynn's supervisor and have not received any communication yet. I am so disappointed and angry. I was homeless and was staying in a hotel with my disabled child and that hotel has roaches. I can't afford to be paying all this money for their mistakes. I will be needing to get another 2 trucks on 6/8. After that move I'm done with U-Haul. They have been terrible. I will be leaving a Public review, I will also be reporting this to the better business bureau and the attorney general's office. I have tried several times to resolve this issue and gotten nowhere.

Évaluation :

1

Pretty sure there was a dead squirrel somewhere in the building. The smell was atrocious and when I told Derek he said he'd look into it and then quit the next day.

Évaluation :

5

The staff bent over backwards to help me resolve my issue. I was quite impressed with the young lady that went out of her way to help me. I will always use this location for any of my future moves or storage needs.

Évaluation :

1

The storage unit smelled moldy and I found dead baby rats in my unit. I reported it to the front office and they did absolutely nothing.

Évaluation :

5

We just needed some extra space for a short time by I would absolutely come back here if I ever needed storage again. We have used several storage facilities before and this was absolutely the best one… we will be back! Merci.

Évaluation :

1

First opened by storage unit to find a U-Haul employee already inside. It was creepy but he said you guys always did inspections before handing over a new unit. I didn't think much of the fact that he was covered in bubble wrap until he handed me a push pin and told me to get poppin'. I'm personally terrified of the sound of bubble wrap popping stemming from a childhood trauma where I broke my aunt's Ming Vase Will trying to wrap it and pack it into a moving box (she had to move out of her lifelong house after her husband filed for divorce - it was messy; she was sleeping with the mailman, who was his brother). After I broke the vase my aunt made me consume 2 yards off bubble wrap without even a Coke to wash it down. To this day even the sight of bubble wrap (or Ming vases) sends me into a cold sweat. Not impressed, U-Haul.

Évaluation :

3

I had been a customer sinice 2018 when my mom moved in with me I had always paid my unit 2-3 months ahead. My mom passed is December 2023 so I had to clean her unit out. I rented a truck and cleaned it out February 17, 2024. I went inside to return the key and ask for money back since it was not at the end of the month and I was told we don't retro active units and I could not get 12 days of money back. I am very upset because of the customer I had been with my rent! I guess being a good customer/tenant doesn't account for anything!!! I guess maybe $50 back would hurt your pockets!!!!

Évaluation :

5

If I should need storage again I will return to this U-Haul storage again and recommend to all.

Évaluation :

3

No more customer service. Employees do not assist checking in or out the vehicles or storage units. They inform you to use your cell phone to document the condition of the rentals upon pick up and return. Technology is great however why not assist the customer in person and represent the UHaul brand in a positive light. Don't just simply say take photos and that will be c amount of money.

Évaluation :

3

Leaky storage unit

Évaluation :

5

staff is very friendly and helpful

Évaluation :

3

I am only rating average due to the fact that the area where my unit was located floods when it rains, I had several items at the front of my unit that ended up water logged and had to be thrown away and there was a large amount of wet sand that came in under the door. I did mention this to the staff (who has always been excellent) but, I was kind of put off by the fact that the employee responded by saying "we know, it's sediment, we need to have more hauled in and have it leveled out." So, you know that your buildings are leaking which leads to ruined items, that concerned me. But, if that problem was fixed, it is a great location, convenient to the highway and easy to access the buildings.

Évaluation :

5

Staff was very helpful and nice to work with

Évaluation :

3

The storage unit is located on a dirt lot. Just going into and out of the storage unit tracks dirt everywhere!

Évaluation :

5

Staff were friendly and very helpful

Évaluation :

1

I am Muslim , & from staff to management became a discrimination of disloyalty..........may they get everything they deserve!

Évaluation :

1

We had our camper stored at this uhaul on 301 for 4 years. Our RV was stolen from this facility on January 2023. We were not contacted about this theft. We only found out it was missing when we went to load it for a mini vacation in October of this year. This Uhaul has had many thefts which makes me wonder what security you have in place. Furthermore they do not take ownership of the thefts simply stating "we are not responsible for thefts....etc. we are beginning to think these are inside jobs as I'm personally aware of 3 thefts within 8 months. And to work with their insurance company and adjusters are a real joke. We cannot even pursue other replacement options because you have incompetent people in the chain that can't get denial letters correct, wrong claim #, and even wrong dates of occurrence. Trust me.....run and run fast from this facility. The only thing they did for us was give our storage fee back for 10 months. I guess that was compensation to us for not contacting us from the beginning.

Évaluation :

4

Great experience. Super easy & helpful

Évaluation :

5

Staff was courteous and professional.

Évaluation :

5

The only thing I can add does not pertain to the facility. I think it would be beneficial to all of your rental trucks had certain amenities. I think they need power windows and cruise control to maintain a specified speed for better gas usage.it would be nice to be able to adjust the mirrors via remote control.other than those specific items the rental was satisfactory.

Évaluation :

5

Appreciate how the staff worked with me and took the time to answer any questions I had.

Évaluation :

1

I parked my car at U-Haul while loading a truck. After loading the rental truck all day, and having to rent an additional tow trailer I was unable to tow my car as planned. I was offered a rental unit because I was a one-way move. It was late when I arrived at the storage unit only to find my car didn't fit. I contacted U-Haul 1-800 as the office was closed. I asked to leave my vehicle parked in the parking lot. I was informed this is not allowed. This was a total fiasco, trying to locate a place for my vehicle at night. At no time was I told that the unit would not fit a vehicle even when I stated that's what I would be placing in the unit for approximately a week. This delayed my leave as I searched a place for my vehicle. This required me to park my vehicle in a sketchy area on the street with flashers on as it would have been locked in the parking lot at 10:00pm when the gates closed. I located a place to park the truck and then returned for the car. At no time was I informed they DO NOT secure vehicles at this site. This DELAYED my departure requiring a hotel stay, only to wake in the morning to a flat tire. I returned to the same U-Haul to have the flat repaired further delaying my trip. I requested compensation and received a 63 mile credit! I was not given additional time, or credit for my inconvenience. I will be discussing this further with U-Haul.

Évaluation :

5

They were very helpful and they are very strong

Évaluation :

5

Great experience, friendly staff

Évaluation :

4

Will use again

Évaluation :

1

Staff was friendly, facility itself decently maintained. But to be charged what I was being charged an then told at time of clean out I would have to pay additional fees to use the onsite dumpster seemed a bit much. 2 small empty boxes an wanted me to pay over 8 to unlock the dumpster..an then check my email to be told my rent would be goin up again in July. Which is what ultimately led to us clearing out

Évaluation :

4

I moved in idk when

Évaluation :

5

There was a problem once the first time I wanted to pay where no one knew that the billing address had to changed but overall I had no problems. The young lady that helped me when I checked out was super helpful and noce even though it looked like she was having a bad day. please give her 5 stars from me.

Évaluation :

5

This was a very easy process and the pick up and drop off for the rental was amazing! Thank you for helping us out in a pinch!

Évaluation :

5

Staff was helpful and professional

Évaluation :

5

This is for the Facility in Fayetteville NCI picked up a truck at Gordon Hwy in Augusta Ga the truck was dirty had mud and dirt in the back had to clean it before I could load my furniture inside. This should be addressed thanks

Évaluation :

5

I am impressed by the security measures that have been put in place to try to cut down on the possibility of theft.

Évaluation :

5

Love it 😊

Évaluation :

5

I was very satisfied with the service and the managers were very helpful when I needed a two day extension. Thanks for all your help.

Évaluation :

5

THE STAFF WAS VERY HELPFUL AND PLEASANT I FELT VERY WELL TAKEN CARE OF.

Évaluation :

4

The only issue was the gate access. Card reader did not work consistently. Going in and especially going out.

Évaluation :

1

The live personnel were wonderful. But i made a reservation over the phone but was told it was canceled when i arrived... just before closing. So i was forced to make a decision because we were in a crisis. I was very stressed already and unhappy... also nothing was free

Évaluation :

2

I made a reservation and got to the location before closing and was told that i no longer had a reservation because they didn't have what i needed... Everything was closed, so this caused a major setback and money i did not have.

Évaluation :

3

TO: Whom This Concerns, Unit Location: Gillespie Street, Fayetteville, NC Please note that I reserved a 10X10 unit (#156) on 13 Jan 2023. When I arrived at this storage facility on 28 Jan 2023. I was told that the unit (#156) that I reserved had been leased to another customer. Unacceptable! No good reason was given for this mistake. I was forced to lease a larger storage unit (10X15) at a higher cost. I intentionally visited this office the week prior on a trip to Fayetteville to ensure the unit was active an assigned to me. It was assigned to me on my this visit. When return with all my furniture from Florida. This unit was no longer reserved and was assigned to another customer. Richard

Évaluation :

2

I used to like the place. Have had my camper there for at least 5 years. But with the last breakin of several campers I don't feel my camper is in a secure spot. No one took the time to call and inform me so I could come check out my camper. Just can't trust them now.

Évaluation :

5

Np comment

Évaluation :