Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

2 939 évaluations

2346 Gillespie St   Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

(910) 223-1556

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(910) 223-1556

2346 Gillespie St
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Premières impressions 
Évaluation :
1

Charged 2 day rental for 9 1/2 hours same day rental, this is a rip off if you go online and puts the time in it is a one day rental rate. Avoid this location.

Derek W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judi N. 
Évaluation :
1

Wilmington traffic office scheduled 3 deliveries and not only didn't delivery. But didn't even call saying they weren't coming. Called dozens of times was always told the same thing. They're on the way, but never were.

Samuel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquita B. 
Évaluation :
1

They called me after 10 because my contract was messed up and had me turn it in a day and a half early. Then charged me a full extra day for turning it in 4 hrs late. My reservation was for Monday at 3pm. Not Sunday at 10am.

Anthony W. 
Évaluation :
2

Have maintained trucks, and when people call male sure they note everything.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B. 
Évaluation :
5

The vehicle was clean, but smelled really horrible inside. It was a mixture of cigarette smoke and an awful smelled mixed together. For my allergies, this was unacceptable. I had to clean the vehicle inside and add some new car fragrance with carpet fresh once I got it to my residence. This helped a bit along with having the windows down during my travels. Unacceptable. On the other, the ladies on staff the day I picked up the vehicle, all of them made my visit a pleasant one. They were all fun to have met and to have a conversation with during the morning. They make uHaul a great place to do business.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

nathaniel F. 
Évaluation :
4

Cleanliness of vehicle was not due to any error on the location of the rental. The vehicle was dropped off at wrong destination and rented by me. I received several phone calls inquiring when I was returning it from the other location which was irritating but understandable in planning to get the vehicle back to their location. Kudos to Mia at the Gillespie St location for her assistance in renting and explaining the usage of the additional equipment (trailer).

timothy H. 
Évaluation :
1

The only part that worked as it should was the refunding of the unit after I went to another storage place. The reservations where made a week in advance- however they got messed up. Truck wasnt booked for Friday as requested rather saturday… which requested in several calls To get things corrected and ended up getting a 26 foot truck instead of the 20 requested which for the record horrible gas milage…unit was supposed to be reserved for Saturday but i stead was charge and "moved into" immediately. I pulled things together but overall horrible experience. The cashier and manger where very pleasant when refunding the unit- but considering the circumstances some monetary adjustments would have been appropriate as the reservations for the entire move had been made there and everything was wrong. Also when requesting a call about the "move in" issue a call was requested and never received a call from this location.

Nicholas A.  |  Expérience générale 
Évaluation :
4

My rental was scheduled for 7:00am and I was on a tight schedule. The front counter staff didn't arrive until 10 after and then it took them about another 20 minutes to open and finally check me out. Luckily I was able to meet my timeline, but it was close.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom E. 
Évaluation :
2

Calling me 30mins before I'm picking up my truck to tell me it won't be available for another 4,5hr due to the other renter and not having much of a solution isn't helpful. Telling someone will call me back who never did isn't helpful. Me finding out a truck is available and doing all the work getting it, again, isn't helpful when my main focus is moving THAT DAY. Having next to no supplies isn't helpful. Hopefully I won't need to use U-Haul again.

Loren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael R. 
Évaluation :
5

The staff was very friendly and very helpful.

Kevin D. 
Évaluation :
2

Can't beli5hoe your pay about $900 for a one way from one state to another (North Carolina to Florida) as they cap your mileage to a certain number giving you very little mileage to go over. It's 687 miles to Florida buy once you arrive e not sure of your destination meaning where to find a place for rental. Uhaul does not calculate things like that but quickly here in Florida to nickel and dime for mileage that really unnecessary when they ingredients to locate a place with the uhaul. It's just not good business. Them you only have one car so you return the uhaul in the evening but to only get another charge because y I u did go on some app to check it in. So doing all this not to be late and not inquire a fee but still got a check in fee to. My next rental will be peneske whe fee they do not charge mileage fee.)

candance J. 
Évaluation :
3

You really need to be upfront about the true cost of equipment rental. The 19,95 price on the side of the moving van ended being over 80 dollars for 1 day in town rental. I was surprised to see that the price can get so high for just 1 day.

Jerry J. 
Évaluation :
3

The customer service is terrible. I have been here multiple times and the service is not friendly. It always seems as if it's a bother to them to assist me. I never know which associate to go to when checking out and have to wait a few awkward minutes until i just walk up and stand in front of someone. It's just not a pleasant experience. Once someone starts helping things are fine but it is like pulling teeth to get to that point.

Kenneth T. 
Évaluation :
2

The initial UBox delivery was awesome a call was made telling me when they would be there and they were on time and very helpful. The issue I had was in Fayetteville when trying to get my box delivered. I scheduled it for July 21st, I called the morning of the 20th because I received an email saying I had to agree to terms and the website was not allowing me to do so. The lady on phone told me me it was fine and she also told me I would be getting a call later with the time that the box would be delivered. I waited till about 6 pm and didn't receive a call. I called and was told they don't give times out due to complaint I asked would it be in the morning or afternoon so I could arrange to pick up the people that would be helping me, she said she couldn't give me an answer. I then emailed services@uhaul explaining these issues and 10 minutes later received a call saying they had to move my delivery to Saturday. I was on the phone with them multiple times that day and that was never mentioned and as soon I made a complaint my date was pushed further out. This to me feels like it was done in retaliation for my email.

george T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
2

The last week we had a 26” truck then they did not have one. So I had to rent and other truck this week and the truck we got was broken down and very rough shape. Trouble with shifting the truck from drive to park.

nathaniel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Only complaint I have is how inconvenient it was to have to pick up the truck and car tow at separate locations. I wasn't informed of this until after I made the reservations.

Sharon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse j.  |  Premières impressions 
Évaluation :
1

Every time we tried to call them, their number gets routed to the main U-Haul hotline. I had to go in person to get my questions answered. It also turns out that they set the auto-forward themselves.I get it, you're busy. But it doesn't excuse you from at least providing the courtesy of answering and placing someone on hold. Or dedicate one individual to just answering phone calls. They also had zero trained in assisting us in loading our car in the car dolly. Might be because U-Haul is trying to avoid legal ramifications for loading. But at least they can watch and observe to ensure everything was strapped down correctly. One of the ratchet straps that went around the front right tire came loose in transit. The entire U-Haul reservation system is broken in general. If you want an absurd amount of stress before you move, go right ahead and book U-Haul. There is no way for them to guarantee a pick-up location up until the point where the previous users returns the truck. If the users extend a day or decide to drop it off somewhere else, you're out of luck! Have fun driving across town or up to an hour and a half away just to pick up the truck. NEVER U-HAUL AGAIN!

Fergus C. 
Évaluation :
3

My truck ended up breaking down on me with fuel pump issues and I asked for a manager to return my call and never received a call.

Fabrienne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANJ W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

They will not help you will not extend your payment for just two days, now most other places will take in considering people have problems that come up and will work will you these people will not.

Vanessa H.  |  Expérience générale 
Évaluation :
5

Thanks you for all your help!!

AARON M.  |  Expérience générale 
Évaluation :
5

Keeping yourself nice like always

Dolores C. 
Évaluation :
2

They were very unprofessional I called all day long to get the account straight no One never called me back and it over charged me

Rostin B. 
Évaluation :
4

The box was as I expected. It arrived way earlier then I expected in my benefit. Only down fall of all pick up and drop off I only received notice they are on there way was once.

Sandra L. 
Évaluation :
1

We put gas back in the truck to the level it was. Apparently it was off by 2 gallons and we were charged $12,65 for two gallons of gas. I am not happy about that and I think that is rediculous and unacceptable.

Willie B. 
Évaluation :
3

When I arrived the trailer that I had reserved was not available. Had to get a smaller size than what I reserved, and although I was able to make it work it was an inconvenience. Need to ensure that equipment is available before able to reserve.

Wayne B. 
Évaluation :
3

I went to get my 26' truck and of course they did not have it for me because the customer did not return it yet. so instead we got a bad 20' truck that the transmission barley worked. Half the time the truck did not start, the wheel pulled to the left. So I just returned the truck back a day early because it was not serving the purpose that i needed. over all not happy with U-haul.

nathaniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

I like going to this UHAUL the staff is always very friendly and show great customer service

David F. 
Évaluation :
1

My reservation was canceled then I was send a hour away just to pick up Au haul that already looked like it had been in Several accidents

SEMAJ R. 
Évaluation :
1

U really want to know then have a regional manager call me at 305-967-2899. Still waiting from Monday request thru the 800-468-4285 call ctr. My over all experience was a hellish nightmare of 4 weeks and there is not enough room here to write it all down Ref: uhaul reservation 12225695

Rene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Contact by phone needs some attention. my GPS was not working and two different people I spoke with could not give me direction to this site when i was only a couple miles away from the site.

MV R. 
Évaluation :
1

The worst experience I have ever had with uhaul. Never again!

Gabriel G. 
Évaluation :
5

The trailer latch was rusty and honestly needed to be replaced, it was a little hard to open. Other than that I have no complaints

LAQUITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Staff was friendly and helpful, but took 3 workers to get me checked in to the storage unit.

Andrew F.  |  Premières impressions 
Évaluation :
3

I would have to say the best part of this experience was the level of customer service that was given by Mr. Mohammad. He listened to what I wanted and helped me achieve my desired outcome. I give him a 100 %!

lucinda G. 
Évaluation :
4

Moving household goods in today. Meets my needs.

darryl g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Price Y.  |  Expérience générale 
Évaluation :
5

Clean, professional staff, easy move in with carts available to assist us. Staff answered all questions. Highly recommend! Most units looked occupied in our section so it seems to be a great option and I feel luck to have got a space.

Colleen B.  |  Online Move In 
Évaluation :
5

Great experience. The staff was friendly and great. Special thank you to all the staff.

Augustine G. 
Évaluation :
3

Make sure when the customer comes to get the truck they ain't on E because that's where it was when I got the truck so I took a pic and went back in side to see why I had to make sure I put back the gas in the truck.When I got it I went straight to the gas pump and put 70$ of gas in that truck of my money and when I returned it had gas in it.they said that 40$ will come off of my bill but I ain't seen that because my bill was 114 when I ordered then the bill from my return was like 124 I don't understand that so where was the credit that was given

Anya O. 
Évaluation :
5

Very good and keep it up.

Goldine N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

I Used this facility for two years. Always a pleasure

Daphne S.  |  Expérience générale 
Évaluation :
1

pictures were extremely old on checkin, seemed sketchy. terrible customer service, ignored for a few minutes while sitting there next to other employees. bad attitudes. Absolutely hate this location. The digital take a photo process is super annoying and should have an alternative

Franklin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shauna M.  |  Expérience générale 
Évaluation :
3

They charged me a late fee when i was one day late with no notification but when I closed my account I had 4 days left with the month of june, did did not give me a refund. Why. Days left 27,28, 29 & 30. I tried talking to no availe.

khalil M.  |  Expérience générale 
Évaluation :
5

Make sure the gas reading is correct. Other then that the people were great and had an overall great experience.

Ronnie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irma R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TERISHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
1

I paid money thinking my RV was secure because of the high fence surrounding the lot, the security cameras, and access only by key fob. Imagine my shock when I cranked up my RV and it sounded like a jet plane reviving its engines. Yes, my catalytic converter had been stolen. When I went to the office, no one seemed to know anything, including if this had happened to other customers, if the security cameras were reviewed and monitored, or if a security person ever checked the lot. My $1500 theft was met with blank stares and indifference. As I was standing there, I observed the camera monitor appeared scrambled - my first clue that security was a low priority. Then I walked to the back fence. It is heavily overgrown, making it easy for someone to enter and exit completely obscured from the cameras. The final nail in the coffin was the actual service technician who stated that "8 to 10 catalytic converters have been stolen from that very lot in the last several months." One guy had his RV repaired, returned it to the lot, and two weeks later was hit again. Really? And there has been no change in security protocols? Surely even a company in business to make a profit cannot find this an acceptable business model. A night watchman would not be out of the question. I have to wonder how many RVs sitting there don't even know yet that they have been vandalized. As for me, I'll take my chances with my RV sitting under a tree in my yard.

Danny L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sueann V. 
Évaluation :
5

I was upset that the location for pickup was changed on me without any change in the number of miles allowed. I specifically chose the pickup location because it was a mile from the house I was moving out from. This location was 8-9 miles from my house creating not only more inconvenience but also costing me more.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
2

Our agent Mya was helpfully. She did what she could die to this being our third time trying to rent a truck and transport trailer.

DeJeannetta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenna R.  |  Expérience générale 
Évaluation :
5

Great work team

LLEWELLYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

Awesome-Sauce!

LATOSHA M. 
Évaluation :
3

Employees do not arrive on time. Customers waiting in the parking lot by themselves after posted opening hours.

Danny C. 
Évaluation :
1

My experience with this rental was terrible! I made my reservation in April for a June move and i had to go to 3 separate sites on my pickup day to actually get my truck. Each site, although confirmed and scheduled through Uhaul did not have a truck available. At one site i actually had the agent try to give me a 15 foot truck in lieu of the needed/reserved 26 foot truck. This put my moving schedule a full day behind and required me to extend an additional day. For drop off my uhaul agent said they would not assign me a location until i got to my one-way location so we could find the closest one (at my request). But they actually assigned me one anyway that was 45 min away which required me to sit on the phone with uhaul for 53 minutes to get changed. Today i got my final receipt and it appears that i was charged for an additional day. I had called to extend one day and turn in on the 17th instead of the 16th (one day) but my receipt clearly charged me an additional 2 days, one of which was already charged when i reserved the truck. The added day was necessary due to the puck up being delayed 6 hours because i had to go to 3 separate uhaul truck rental sites. uhaul owes me $$ for one day that i was overcharged. This was my worst rental experience ever. Future needs will likely be filled by

SCOTT W. 
Évaluation :
5

Personnel were warm and welcoming. They have several new hires in training; however, that did not impede the rental process and transactions were handled in a timely manner.

Annie R. 
Évaluation :
5

Truck was still being prepped at reservation time from a previous customer, however I can say that the staff at this location are very professional and friendly. Truck and auto-transport were in great condition and I had zero issues during my rental period. I would definitely rent from this location again.

John A. 
Évaluation :
5

S.O.

Johnny N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly S. 
Évaluation :
3

Staff was nice.

JOSHUA R. 
Évaluation :
4

Online check in didnt work. Car I was supposed to tow didn't fit on dolly even though website said it would.

WilliamJ L. 
Évaluation :
1

Horrible experience with uhaul all around

Emily M. 
Évaluation :
4

I was supposed to pick the truck up at Deaver Circle originally and the gal there was horrible!! She never ordered the transport and lied that we could pick the truck up late in the evening the day before we could have . Gillespie Street U-Haul bent over backwards trying to hook us up with a last minute transport!

Dodi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
3

People were rude.

Liz O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes M. 
Évaluation :
3

I originally rented a smaller truck in a different city. However, due to equipment availability, I was moved twice and ended up with a bigger truck. The person on the phone said I would not have to pay additional for the truck, but I didâ€"$39,95 vs $29.95.

Deana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
1

Made a reservation a week prior for a 26' truck was told they didn't have any available. Had to make a 20' truck work. Absolutely terrible having to throw away thousands of dollars worth of stuff during a move because U Haul could not uphold the reservation. Moving forward I will recommend every rental company except U Haul.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO ENRIQU P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shauna M.  |  Premières impressions 
Évaluation :
5

Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone's inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won't use nor recommend uhaul when there are other options!

Scott S.  |  Expérience générale 
Évaluation :
5

Great staff and helped to ease the stress of moving!

Heather W.  |  Expérience générale 
Évaluation :
5

Customer support was very engaging!

RICKEY R.  |  Premières impressions 
Évaluation :
5

I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their home

Richard C.  |  Expérience générale 
Évaluation :
5

N.D.

John S.  |  Premières impressions 
Évaluation :
1

Your website doesn't match up to what y'all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got there

Deanna P.  |  Online Move In 
Évaluation :
5

Everyone was Very Nice....and Very Helpful. .

HELEN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dena h.  |  Expérience générale 
Évaluation :
5

I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.

MARILYN NICHOLA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maretta T.  |  Premières impressions 
Évaluation :
5

Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!

Carolyn C.  |  Premières impressions 
Évaluation :
1

It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morning

Patsy C.  |  Online Move In 
Évaluation :
3

This place I do believe had people residing in the units. I've seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.

Amy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie r.  |  Expérience générale 
Évaluation :
5

Merci

Jesse J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M.  |  Premières impressions 
Évaluation :
3

Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.

PAMELA W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keionnie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN JERICA A.  |  Premières impressions 
Évaluation :
4

All good! Great customer service!

Vladimir G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARCELIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya P.  |  Premières impressions 
Évaluation :
4

I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I'm not disappointed. But Great customer service at this location!!

Rebecca T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark p.  |  Premières impressions 
Évaluation :
4

The access gate comes down way too fast and seems a little dangerous.

Johnel B.  |  Premières impressions 
Évaluation :
5

Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.

cruz l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELETHIA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon W.  |  Expérience générale 
Évaluation :
3

Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and family

Donna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
1

I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.

Oaklie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernestine W.  |  Expérience générale 
Évaluation :
5

The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!

Karen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D.  |  Expérience générale 
Évaluation :
5

Outstanding.

John S.  |  Expérience générale 
Évaluation :
5

We used the covered storage for several years with complete satisfaction.

JEROME C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCHARKELTI M.  |  Expérience générale 
Évaluation :
5

Very well run business

David W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita M.  |  Expérience générale 
Évaluation :
4

They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.

Shawn P.  |  Expérience générale 
Évaluation :
3

Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.

Ursula G.  |  Expérience générale 
Évaluation :
5

Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experience

Maverick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P.  |  Expérience générale 
Évaluation :
5

The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10 % increase shouldn't happen within a year. This is just my opinion though.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!

Elijah Isaiah X.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
5

The storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general manager

Melissa M.  |  Premières impressions 
Évaluation :
4

Could be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is great

Donna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin G.  |  Online Move In 
Évaluation :
5

The card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Merci.

Apollo S.  |  Expérience générale 
Évaluation :
5

You guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.

KIMBERLY S.  |  Expérience générale 
Évaluation :
2

There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.

SHAWN T.  |  Premières impressions 
Évaluation :
4

One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet

kenny F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana J.  |  Premières impressions 
Évaluation :
2

The worst experience I've ever had

Millie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question

Jean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence B.  |  Expérience générale 
Évaluation :
5

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

Cassandra H.  |  Premières impressions 
Évaluation :
4

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Sterling M.  |  Premières impressions 
Évaluation :
1

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Kimberly E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ommannan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Will rent again

James C.  |  Expérience générale 
Évaluation :
5

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Rohan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail b.  |  Expérience générale 
Évaluation :
4

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rohan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Coortney c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
5

No issues !

Daniel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
5

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

Rachel A.  |  Premières impressions 
Évaluation :
5

Very friendly, well mannered, courteous staff.

Quinnetta P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA K.  |  Expérience générale 
Évaluation :
5

The staff was professional, courteous, and friendly!

Demaricus R.  |  Premières impressions 
Évaluation :
5

Great crew and storage facility.

Michael E.  |  Expérience générale 
Évaluation :
5

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

louis z.  |  Expérience générale 
Évaluation :
5

Everything is above par for a company that handles that much traffic. Great staff working there.

RONALD S.  |  Premières impressions 
Évaluation :
5

Smooth and easy move in experience. Thank you!

Gilbert R.  |  Premières impressions 
Évaluation :