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Courtney H | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Florence
Testimonials From Recent Customers
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The wifi wasn't working at the first location at 9:00am. I lost 30 min. time waiting , then had to go to another U-haul location to pick up a 15 ft. truck there. They had some wifi hiccups also this am. I didn't get a truck until 10:00am and I had people waiting for me on another location, so this cost them time. The truck ran, however it had over 140 000 miles, and it kept not wanting to shift and go into gear. It was like driving a truck stuck in second gear most of the time. I learned to work the column shift , D, 3, 2, 1 to try and help it shift. Also, the passenger side at the floor radiated so much heat it was like burning the passengers feet, even the the AC was on full blast. So, this truck 1541 needs some serious work before going back out. The locations were fine, the service staff were great. The truck itself needed maintenance. The wifi delays caused a delayed start, even though I ordered ahead of time. It is hard to recommend locations when you had to go to two of them. If you can refund me even half of my cost here for all the delay and not managed equipment, that would be great. Thank you. I use Uhaul all the time and really felt like I got the lemon truck day.
Diane LStaff was very friendly and helpful. They even changed the ball on the hitch to allow more ground clearance for the trailer. Je les recommanderais sans hésiter!
corbin nhelpful with the situation but still not resolved my refund
william sBret was very friendly and helpful.
Eric FI've used this drop off location before and it is always good. It was weird when someone from it called me yesterday to ask me if I dropped the truck off yesterday or the day before. I dropped it off like 4 days ago! It made me wonder if they were trying to add on a late charge.
BRIAN KNothing. The team was extremely nice on pickup and drop off. Really good experience.
Carey BWhoever I meet when we dropped off the truck was a very nice person BUT THAT MAN FROM THIS MORNING THAT TOLD ME AT 6:48AM THAT HE DONT OPEN UNTIL 7AM when I told him my truck that I had a reservation for 6am pick up, didn't having the moving blankets was rude. I will not use this location again.
Ed JI accidentally left a vape in the usual if someone could please throw it away. I dropped off the keys after noticing so I couldn't re open it :/
Kalina HUsed this location many times in the past. At the time I was needing a trailer they unfortunately did not have any available so I was forced to use another location. Will always attempt to use them 1st.
Marc Pthis is the BEST PLACE and BEST STAFF Ever
James AEvery thing was perfect Thanks
Betty SPrice doubled since I last used a trailer rental need to do something about it. Otherwise great.
Antonio LTruck had strong cigarette smell.
KAMaLiS GI reserved the van online. It was ready on time and the van was very clean. The staff was very friendly and quick.
Rakeshia GRep charged for insurance even though I declined same when made reservation. Inconvenient because I then had to call Cust. Svc. and wait longer to check out at end of rental to get my $$ credited. Up selling without consent isn't cool-although the rep WAS very cool and friendly.
patricia jExtremely helpful staff. Thanks for making this move less stressful!!
Priscilla EMr Porter gave me outstanding customer service!
Caleb KLocation where I picked up the truck in the trailer took him messed up the contract and put them separate so I had to pay her higher price then I got to Charlotte to get the trailer taken off and found out they never strapped my vehicle down properly, so what do you think about your service?
Velma GI arrived on the lot and pulled into return equipment bay at 503 pm … unfortunately they close at 5 pm on Sundays. But there were still 2 people finishing up on inside and I know they saw me - so I sat there for a few minutes but as no one came out i started the self return online (but couldnt logon as their wifi must have been "off" … so now its drizzling rain again and I pull up and back trailer into a slot the best I could well then I had difficulty getting it unlocked /lose off of my hitch - I struggle for 20+ minutes while one of the 2 employees sat there in their car watching me struggle then left when they saw i finally got it unhitched … but then i still had to manually push and guide the trailer back into a parking space between 2 trucks by myself as the second employee cameout and just went and sat in their vehicle watching me struggle too and then they just sat there until I was about done then they drove off as well … a little help from tbe staff would have been nice - we dont get to shut down the ED or turn people away for coming in late or in the middle of shift change !!! I know it was Superbowl Sunday but I wanted to get back home to watch game too … a little help (common courtesy if nothing else) would have been nice … neither one of those 2 said employees even checked to see if i needed "help" or a quick hand …so I have a hard time recommending using my drop of location, but my pick up location was excellente !!!
Julian SThis was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.
Danzy P | Premières impressionsEfficient, friendly, professional customer service.
Honor BAll was well at the location. Service was professional and friendly.
Mary EGreat service at this U-Haul location. The staff was very knowledgeable and courteous and did all they could to get me what I needed at the best price and promptly.
Jay LVehicle needs to be cleaned and repaired
Carmen WVery friendly and helpful staff.
Weihan DExceptional service every time. Friendly, efficient staff.
Dianne PGreetings, I was notified with a receipt that Everything was taken care of. I was impressed with the time that I was informed. The area was safe, clean, neat, and lit bright. I really want to say I have had the best service ever during this rental service. The entire USA need to be this way. Happy Holidays. Thank you
Phylanda TGreat experience with friendly service
Joshua HFriendly staff assisted with disconnecting the equipment. No hassle.
Joshua MKeep CHRIS and GIVE our MILTARY Discounts for our MILTARY families and Veterans Respect US!!!! Selette Graham
Selette GThe young man that assisted us was top-notch!!! He was patient, kind, and extremely helpful. He was the best I have ever seen.
Carlita KWonderful technician! Fast service and great price!
teresa hYour 19,95 dollar van is very misleading... when I had it a few hours went like 15-16 miles in it... brought it back with right under the amount of gas it had in it in perfect condition and my out the door price was over $60 dollars. I literally will never do this again at all... I'll make 100 trips with my car before I do this again
Brandi FThough it was brief, the customer service was poor.
Princess BVery easy transition friendly attitude enjoy the service
Marilyn SManger goes out of his way to make you happy brent
Ronnie NI had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.
Latonya J | Expérience généraleThe gentleman there was very nice
Kirk BJust keep doing what you’ve been doing, and I’m sure the next customer will love it!
susan aNothing the service was just that excellent
mariam yMake Sure The Computer System Will Recognize Their Vehicle and Apply The Right Engine to prevent delay. Truly appreciate The Staff That worked Together to make the Necessary Adjustments by Going Through to Make My Dolly Rental a Success. Man When The Trials and Test of Life come Sometime so Unexpectedly Definitely Thank God for making a Way out of No way and Placing People in Your Life to Help You especially with the economy being where it is from a Financial Standpoint. Blessings, Love, and Peace to The Staff Again and Their Families. Respectfully, Ronald Mark 16 Believer John 14:6 KJV
Ronald SThe facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.
Angel B | Expérience généraleThank you for the courteous staff.
Linda C | Premières impressionsI provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn't get a discount or anything for this. It was very unprofessional.
ANASTACIA R | Expérience généraleThe facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn't even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you're kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that's fine
SHERICKA M | Online Move InAbsolutely zero issues in year and some change that I had a unit here.
Samantha M | Expérience généraleThe staff was very helpful. However, what I reserved o mine didn't match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.
HEATHER M | Premières impressionsAll my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.
Dalisa J | Expérience généraleThe staff was very helpful in helping me find a unit on the first floor. I highly recommend!
Michelle M | Online Move InGrat job Stephon and the District Manager!!!
Renita B | Premières impressionsThe General Manager and staffing were friendly! And welcoming
Bryan v | Premières impressionsBret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!
Robert G | Expérience généraleNever received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn't get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff
Rodrick Z | Expérience généraleHad an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.
Susan R | Expérience généraleThe storage unit was just too small for all the furniture I had
taneisha w | Expérience généraleI only left b/c I needed a larger, climate controlled unit on the ground level.
mary l | Expérience généraleMy only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn't answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.
Phelemon W | Expérience généraleMy experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points
shamela g | Expérience généraleThe Manager, Brett Bichler, was extremely friendly and helpful
KRISTIAN G | Premières impressionsI would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.
Kelvin W | Expérience généraleService was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!
jacqueline s | Expérience généraleI had to carry my things upstairs. The manager was very rude .
Maxcenia B | Premières impressionsThe only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.
Ross H | Expérience généraleI had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.
James M | Online Move InThe facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.
Diane S | Expérience généraleMy stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that
Casey T | Expérience généraleBest customer service
LORENZO E | Premières impressionsEveryone was great and helpful
Onika B | Expérience généraleManager Brit is always very helpful and friendly.
Alonzo D | Online Move InVery good service and good for rent truck for moved
Miguel M | Expérience généraleGreat experience no issues no problems. Would highly recommend to others.
Randy A | Expérience généraleFriendly staff and extremely helpful at a stressful time in my life.
DEADREAU M | Premières impressionsThe only thing that was not good was our unit is upstairs and there is no elevator.
NATASHA T | Premières impressionsThe only problem is that there was a couch in the storage unit I rented :-(
Phelemon W | Premières impressionsexperienced billing issues over the last couple of months. Can I get a refund for days not used this Month???
SUSAN / | Expérience généraleThey are very professional.
Tonya A | Premières impressionsThe cashiers were very respectful and friendly
Casey T | Premières impressionsThe staff here went above and beyond to help. I can't thank them enough.
Jorge M | Premières impressionsImpressive
Laura C | Premières impressionsVery accommodating!!
Sonya C | Expérience généraleI was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252
John M | Premières impressionsGood, exactly what I want for storage unit.,
Genesis A | Expérience généraleYour staff was outstanding, I feel very good about doing business with your company!
Rudell A | Premières impressionsWhen I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.
Chad B | Premières impressionsExcellent, Thank you for your support and service, Ms. BB
Barbara B | Expérience généraleIt’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away
Tiffany J | Expérience généraleFacility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.
Mark P | Online Move InRoaches were in the storage unit.
Valerie M | Online Move InIt's helpful and convenient for storage and rentals,and very thankful. THANK YOU....
Genesis A | Premières impressionsAlessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness
TYRONE C | Premières impressionsOverall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.
Dana S | Premières impressionsVery good Have a nice day bye
mike g | Expérience généraleFriendly fast and clean.
Laura B | Premières impressionsI dealt with them for years and never had a problem
bernetha j | Expérience généraleMy check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.
Frank B | Online Move InThis location gave me a new respect for u-haul. The staff and facilities were excellent.
James J | Expérience généraleThe move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.
Ganera S | Expérience généraleFriendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.
James J | Premières impressionsLarry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.
TRINA G | Premières impressionscsr was very polite and extremely helpful and professional
Brenda P | Premières impressionsThe manager was awesome and advised me on the right size unit
AARON B | Premières impressionsIt would have been a little more convenient to have access after hours. But overall, everything was good.
LARENZO W | Expérience généraleThanks for helping move and you all took care of my items. Thanks
willie h | Expérience généraleMerci
joan c | Expérience généraleAll the staff was helpful. Top Customer Service
Maxine G | Expérience généraleFrom the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!
Jamario F | Expérience généraleMy experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.
george w | Expérience généraleThere were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.
Carnella H | Expérience généraleEveryone was very nice and helpful
LaRhonda M | Premières impressionsI appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox
Latonya F | Expérience généraleThis site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.
Robert B | Expérience généraleKeisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.
TAMMY H | Expérience généraleExcellent experience. Staff was terrific and we would definitely use them again.
MIKE R | Expérience généraleThank you for the outstanding service.
Thip T | Expérience généraleClean and well maintained. Friendly and helpful staff.
ROBYN S | Expérience généraleFantastic staff and very clean and secure
Joseph O | Expérience généraleVery pleased
Angela M | Expérience généraleThanks
mary a | Expérience généraleThe score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him
RELOCATION D | Premières impressionsGreat location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.
pat b | Expérience généraleThe truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.
ALEXANDER F | Premières impressionsFast and courteous service. Very clean and safe facility. They're on top of their game!
Joseph O | Premières impressionsStaff was helpful and friendly
Stephen C | Premières impressionsVery clean place. Very accomadating, Very nice crew. Would definitely go there again.
coleene c | Expérience généraleJessie the driver was great to work with.
phil e | Expérience généraleJaime is excellent!
Ellen i | Expérience généraleGreat service, outstanding facilities.
abdiel m | Premières impressionsWould highly recommend.
Vanessa D | Expérience généraleI worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.
Erin G | Expérience généraleThis was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!
Cheryl S | Expérience généraleIt has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don't make a home in my things.
Ganera S | Premières impressionsWill never use uhaul again for storage
Andrew B | Expérience généraleDid not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.
Monique B | Expérience généraleAwesome customer service!
forest L | Premières impressionsThank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!
shirley r | Expérience généraleThe gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.
Victoria H | Premières impressionsService was great. Awesome folks at this location.
William S | Premières impressionsThey are very good people
SABRINA D | Expérience généraleJesse is an excellent worker. Cannot praise her enough.
Brad J | Expérience généraleJessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.
Michael H | Expérience généraleEverything turned out perfectly. Staff very friendly and helpful.
Jack Y | Premières impressionsWe never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Merci.
Jeffrey B | Expérience généraleAbsolutely horrendous customer service. Your website allowed me to book a unit in a size you didn't have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!
Tracy H | RéservationHope never move again. If I do I would use uhaul boxes.
sally s | Expérience généraleGreat professionals!
elizaveta z | Expérience généraleAbove doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!
Thersea L | Expérience généraleThe person that delivered the box, Jessie, was very helpful and customer oriented.
Trisha h | Expérience généraleWould of been excellent but the storage was on the high side need to run more specials.
Tara M | Expérience généraleJessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom
Allison R | Expérience généraleVery professional and well run operation. They also have the best Delivery and Storage prices I've found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie
Herbert H | Expérience généraleGREAT GUY TO WORK WITH VERY PROFESSIONAL
Donald B | RéservationExcellent customer service
JOHN F | Expérience généraleVery helpful. Grateful for their service and quickness during my emergency situation.
Kristina B | RéservationI did my business by telephone.
melba p | Expérience généraleJessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!
Marilyn S | Expérience généraleExtremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Merci!
Ralph B | Expérience généraleThis uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me
jack m | Expérience généraleGreat job!
ANDREW S | Expérience généraleExcellent service
elissa l | Expérience généraleService was excellent
Edwin K | Expérience généraleThis storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items
jack m | RéservationGreat. Experience
KURT F | Expérience généraleSteven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.
Bobby P | Expérience généralegood price availability excellent
albert j | Réservationalways clean and the staff was airways supportive and friendly
ROBBIE M | Expérience généralegreat experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.
jarrett p | Expérience généraleThank you. The free month was so helpful after the expense of the move from Wisconsin!
William C | Expérience généraleMy experience was smooth and easy without any hassles.
LATASHA A | Expérience généraleI needed two unit when I first got to town. The outside unit leaked but was satisfied overall.
Paul K | Expérience généraleThe manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.
Cheryl C | Expérience générale