Customer Reviews for U-Haul Moving & Storage of Florence

2 472 évaluations

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St)

(843) 665-4061

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

These folks have their act together.

Timothy J. 
Évaluation :
5

The best experience

NICOLE K. 
Évaluation :
5

Everything was label and made it easy.

Maurice S. 
Évaluation :
3

The pods arrived early when I was packing them. The only reason they were late on the delivery day was because the vehicle got a flat tire. The company communicated with me that there was a delay which I appreciated and all my items were still intact upon delivery.

Maria A. 
Évaluation :
5

Thanks again to Larry and Aly for SAVING THE FREAKEN DAY!!!!!!!!!!!!!!!!!! AND WEEK. :)))))

Allison S. 
Évaluation :
3

I just didn't like that he over charged me. But when I went to talk to the personnel about the charges. I got my money but quickly.

Shalonda W. 
Évaluation :
1

Equipment not available when I arrived, very rude customer service!

James S. 
Évaluation :
5

S.O.

LATIMA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah A. 
Évaluation :
3

The uhaul was returned with half of a tank of gas..I put $100 in it for gas when picking it up from there and had it at full once I picked it up at a fourth of a tank.saying I returned it with less than a fourth is not true. The uhaul left me on the side of the road for an hour bc it didn't have coolant and I had to use my own to get it where it would stop overheating bc roadside hadn't even answered at their 1800 number after an hour of being on hold. The truck sounded horrible also. Customer service however was pretty great at pickup and return. All around..wouldn't use again.

Luis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDO V. 
Évaluation :
5

Excellent service. Rented trailer when I arrived it was all ready to go hitch and go. Rented from this location before and everyone always helpful and professional.. Always recommend this location

CKL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Chris & Larry were extremely professional & efficient during my moving truck pick up experience! I left in a better mood than I had came which was a result of great customer service experience, in my opinion.

Taryn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
1

I rented a 10 foot truck and got a 15 foot. I had just been in a car accident with the total loss of my car and camper. The last thing I wanted was to drive a huge truck while suffering PTSD. I should have been advised that there was none available and I would have stayed in the hotel until I got what I ordered. The person working that day was rude and obnoxious!

Doris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Excellent staff, communication was great. This was my 4th car hauler within 13 months. Great job!!!!

Julian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
1

Get honest people to work there

Marilou C. 
Évaluation :
2

I was charged for dolly that I never received.

Lela G. 
Évaluation :
5

Merci.

Gerald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

ɪ á´€sᴋᴇᴅ Ò"ᴏʀ á´€ 10 Ò"á´› ᴀɴᴅ ɢᴏᴛ á´€ 15Ò"á´› ɪɴsᴛᴇᴀᴅ. ɪ ᴡᴏᴜʟᴅ ʜᴀᴠᴇ ʟɪᴋᴇᴅ ᴛᴏ ʜᴀᴠᴇ ʙᴇᴇɴ ɴᴏᴛɪÒ"ɪᴇᴅ ᴏÒ" ᴛʜᴇ ᴄʜᴀɴɢᴇ ʙᴜᴛ ɪᴛ ʜᴇ sᴛᴀÒ"Ò" á´¡á´€s á´‡xᴄᴇʟʟᴇɴᴛ sᴏ ɪ ᴡᴏᴜʟᴅ ʀᴇᴄᴏᴍᴍᴇɴᴅ ᴛʜᴇ ʟᴏᴄᴀᴛɪᴏɴ ʙᴀsᴇᴅ ᴏÒ"Ò" ᴏÒ" á´„á´œsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ ᴀɴᴅ ᴘʀᴏÒ"á´‡ssɪᴏɴᴀʟɪsᴍ

antoine L. 
Évaluation :
5

The folks really worked with us to get the best equipment for our arduous move! That made our move a whole lot less stressful. Thanks so much!

PastorJoe D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

Rien

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Satisfied with the experience!

Hazel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
2

Clean the vehicles properly there was napkins in the pocket of the van and candy wrappers from the previous person…the windshield was dirty on the inside and whoever rented it previously had a pet in it the fur that was left in the passenger seat caused my allergies to act up

Tiquon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia D. 
Évaluation :
5

Continue offering the excellent customer service that I have received time after time. This location is somewhat inconvenient for me, but the care and service I receive balances out the inconvenience.

Debbie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Employees ignored ringing phone. I called multiple times to speak with onsite person but never got thru, went to call center. Need more training on insurance, needs to ask before applying to rentals.

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Customer service rep I called after returning the truck I called and he had an terrible attitude hung up on me.

Matia J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Porscher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
3

We went to another place first and couldn't find the office. Turns out it was a small box on the side of a furniture store with no signage at all.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaitlin W. 
Évaluation :
2

Wasn't clear about deposit, never got all the equipment I ordered. Said they were out when I got there. Even though I ordered the equipment ahead of time guaranteeing we would get it. Horrible customer service.

Max L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy T. 
Évaluation :
5

Keep up the good work and great service! - no issues

Eric C. 
Évaluation :
5

Is good guy to serve me in

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylnovia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique A. 
Évaluation :
5

There were three people working and they were all so pleasant, friendly and professional. There was a new process implemented and they explained the new procedures every step of the way. I look forward to my next rental.

Krystal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

haven't unpacked the boxes, however, a five thousand dollar bar has been scratched, hoping it can be repaired.

Ginger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommy M. 
Évaluation :
1

Make sure your equipment is in a safe standards

ABA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric M. 
Évaluation :
4

How many employees are working on Sunday. Sundays seem like return day. If so, more employees are needed to cut down on wait time.

Ganera S. 
Évaluation :
1

over charged !!!

Helen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajagh H. 
Évaluation :
5

Niut sack

Christian N. 
Évaluation :
4

Because the location where it was at they don't check they fuel and they are liars

latoya R. 
Évaluation :
5

The two team members that I encountered were both friendly, knowledgeable, and professional. It was a great experience.

KRYSTAL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon L. 
Évaluation :
5

Rien

Carolyn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy Y. 
Évaluation :
5

This location and the managers and employees are the bomb. I pass a more convenient location that rents trucks to get to this one. They are friendly, work with you within policy, make suggestions that maybe sometimes you have not thought of because you are focused on one thing Lol. This is the place I will forever rent from and refer my family, and friends

Debbie W. 
Évaluation :
5

Best decision I ever made. Other companies wanted thousands to move us. I hired the help and rented the truck for less than 500. Glad you were there for us. Merci.

Rudy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitta Z.  |  Premières impressions 
Évaluation :
1

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Premières impressions 
Évaluation :
5

Both associates that were onsite were great and prompt....

Tammie F. 
Évaluation :
1

The girl at the front desk was more concerned about why she didn't get the right change from her lunch order then helping me (when I already pre-registered) and just needed the keys to leave...they didn't walk to the vehicle to verify its condition or anything. When I got in the truck, there was a bunch of trash, a huge window cling that I had to remove to see out of the windshield, the driver visor was broken and fell every bump you hit, right into your line of sight. Best of all every warning light you can think of was on...air bag, tire pressure and engine light...I've NEVER had a bad experience at ANY uhaul location spanning across multiple states, this one by far takes the cake!

Walter S. 
Évaluation :
5

Everyone at this store has ALWAYS been a pleasure to deal with.

Bish W. 
Évaluation :
5

Try to keep the guys you have now.

ANNIE S. 
Évaluation :
5

I was overcharged! They did not accurately record the fuel and charged me for it. I didn't notice it until now. Otherwise everyone at the location was super friendly and very nice!

Patrick R. 
Évaluation :
5

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline s.  |  Expérience générale 
Évaluation :
5

Make sure you check ash tray when cleaning. Everything else was excellent.

carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqunya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedeidra M. 
Évaluation :
3

You could start by advertising that not only do you pay $30 a day, but you also charge for mileage @ 0,69 per mile and your salesman didn't bother to charge me for 120 miles up front when I told the moron we had to go 60 miles ONE way to pick up tons of wooden cabinets in Sumter! Then you ALSO expect your customer to spend their own money at $3,49 a damn gallon as well. I put $60 in gas in that damn truck & returned it with more gas than it had when I picked it up! Not to mention they WERE told at pick up that I might need it a third day, and because they were so rude & one guy whining about taking a nicotine saliva test (truck stunk of cigarettes) that the guy had to take, they didn't explain or tell us anything and didn't correctly calculate mileage or put in I may need truck 3rd day. When I called to say I needed it another day they already had reserved it and said no & that I HAD to bring back before morning. So, I had to PAY 2 people to drive to Effingham & take a house door off & put cabinets in at night and now I have to get ANOTHER rental to complete what I should have been able to do today AND pay more money. Front to back, my last time EVER renting a uhaul. Even bought overpriced ratchet straps while there for all the materials I had to go get cuz we were barely getting there in time b4 closing due to job which they also knew up front! I'm thoroughly irritated and will use ANY other company available when I move in October or if I need local moving, I'll pay the people to bring it. Your people were rude, inattentive and didn't even go over the damn insurance process. I returned it CLEANER than I got it & with more gas. You're welcome. So it cost me $200 to have a local rental for 2 days and 129 miles PLUS the $60 worth of gas it took to fill the damn truck up with. Never again. What a racket!

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent L. 
Évaluation :
3

Please maintenance your trucks! I've had to rent UHauls a bit this month & I got two trucks back to back that need an alignment. The truck goes where it wants! I nearly ran off the road more than a couple of times because I had to turn the wheel every which way. Other than that everything was fine.

Jasmine B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nylaisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charnissa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SYMARDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaqunya Steele J.  |  Online Move In 
Évaluation :
1

I had to carry my things upstairs. The manager was very rude .

Maxcenia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M.  |  Online Move In 
Évaluation :
3

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross H.  |  Expérience générale 
Évaluation :
5

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Premières impressions 
Évaluation :
2

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane S.  |  Expérience générale 
Évaluation :
1

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey T.  |  Expérience générale 
Évaluation :
5

Best customer service

LORENZO E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onika B.  |  Premières impressions 
Évaluation :
5

Everyone was great and helpful

Onika B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine H.  |  Expérience générale 
Évaluation :
5

Manager Brit is always very helpful and friendly.

Alonzo D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deloris R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph S.  |  Premières impressions 
Évaluation :
5

Very good service and good for rent truck for moved

Miguel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORINTHIA C.  |  Premières impressions 
Évaluation :
4

Great experience no issues no problems. Would highly recommend to others.

Randy A.  |  Expérience générale 
Évaluation :
5

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Online Move In 
Évaluation :
4

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA T.  |  Premières impressions 
Évaluation :
5

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon W.  |  Premières impressions 
Évaluation :
4

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /MCLEOD NURSE FAMILY B.  |  Expérience générale 
Évaluation :
5

They are very professional.

Tonya A.  |  Premières impressions 
Évaluation :
5

The cashiers were very respectful and friendly

Casey T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azelia J.  |  Premières impressions 
Évaluation :
5

The staff here went above and beyond to help. I can't thank them enough.

Jorge M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold r.  |  Expérience générale 
Évaluation :
5

Impressive

Laura C.  |  Premières impressions 
Évaluation :
5

Very accommodating!!

Sonya C.  |  Expérience générale 
Évaluation :
4

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
5

Good, exactly what I want for storage unit.,

Genesis A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca J.  |  Expérience générale 
Évaluation :
5

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A.  |  Premières impressions 
Évaluation :
2

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malika M.  |  Expérience générale 
Évaluation :
5

Excellent, Thank you for your support and service, Ms. BB

Barbara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamyra J.  |  Premières impressions 
Évaluation :
3

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TYRONE C.  |  Expérience générale 
Évaluation :
1

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!!  Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W.  |  Premières impressions 
Évaluation :
2

Roaches were in the storage unit.

Valerie M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah E.  |  Premières impressions 
Évaluation :
5

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU....

Genesis A.  |  Premières impressions 
Évaluation :
5

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold B.  |  Expérience générale 
Évaluation :
3

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana S.  |  Premières impressions 
Évaluation :
5

Very good Have a nice day bye

mike g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

justin d.  |  Expérience générale 
Évaluation :
5

Friendly fast and clean.

Laura B.  |  Premières impressions 
Évaluation :
4

I dealt with them for years and never had a problem

bernetha j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Premières impressions 
Évaluation :
5

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D.  |  Expérience générale 
Évaluation :
5

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James J.  |  Expérience générale 
Évaluation :
5

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Ganera S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold B.  |  Premières impressions 
Évaluation :
5

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucinda C.  |  Expérience générale 
Évaluation :
5

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.

TRINA G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sondra D.  |  Premières impressions 
Évaluation :
5

csr was very polite and extremely helpful and professional

Brenda P.  |  Premières impressions 
Évaluation :
5

The manager was awesome and advised me on the right size unit

AARON B.  |  Premières impressions 
Évaluation :
3

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO W.  |  Expérience générale 
Évaluation :
5

Thanks for helping move and you all took care of my items. Thanks

willie h.  |  Expérience générale 
Évaluation :
5

Merci

joan c.  |  Expérience générale 
Évaluation :
5

All the staff was helpful. Top Customer Service

Maxine G.  |  Expérience générale 
Évaluation :
4

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario F.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george w.  |  Expérience générale 
Évaluation :
3

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella H.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful

LaRhonda M.  |  Premières impressions 
Évaluation :
5

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya F.  |  Expérience générale 
Évaluation :
5

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert B.  |  Expérience générale 
Évaluation :
3

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY H.  |  Expérience générale 
Évaluation :
5

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE R.  |  Expérience générale 
Évaluation :
5

Thank you for the outstanding service.

Thip T.  |  Expérience générale 
Évaluation :
5

Clean and well maintained. Friendly and helpful staff.

ROBYN S.  |  Expérience générale 
Évaluation :
5

Fantastic staff and very clean and secure

Joseph O.  |  Expérience générale 
Évaluation :
5

Very pleased

Angela M.  |  Expérience générale 
Évaluation :
5

Thanks

mary ann h.  |  Expérience générale 
Évaluation :
3

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION D.  |  Premières impressions 
Évaluation :
2

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat b.  |  Expérience générale 
Évaluation :
3

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER F.  |  Premières impressions 
Évaluation :
5

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph O.  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly

Stephen C.  |  Premières impressions 
Évaluation :
5

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene c.  |  Expérience générale 
Évaluation :
5

Jessie the driver was great to work with.

phil e.  |  Expérience générale 
Évaluation :
5

Jaime is excellent!

Ellen i.  |  Expérience générale 
Évaluation :
5

Great service, outstanding facilities.

abdiel m.  |  Premières impressions 
Évaluation :
4

Would highly recommend.

Vanessa D.  |  Expérience générale 
Évaluation :
5

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin G.  |  Expérience générale 
Évaluation :
5

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl S.  |  Expérience générale 
Évaluation :
4

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don't make a home in my things.

Ganera S.  |  Premières impressions 
Évaluation :
1

Will never use uhaul again for storage

Andrew B.  |  Expérience générale 
Évaluation :
5

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique B.  |  Expérience générale 
Évaluation :
5

Awesome customer service!

forest L.  |  Premières impressions 
Évaluation :
5

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley r.  |  Expérience générale 
Évaluation :
5

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria H.  |  Premières impressions 
Évaluation :
5

Service was great. Awesome folks at this location.

William S.  |  Premières impressions 
Évaluation :
5

They are very good people

SABRINA D.  |  Expérience générale 
Évaluation :
5

Jesse is an excellent worker. Cannot praise her enough.

Brad J.  |  Expérience générale 
Évaluation :
5

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael H.  |  Expérience générale 
Évaluation :
5

Everything turned out perfectly. Staff very friendly and helpful.

Jack Y.  |  Premières impressions 
Évaluation :
5

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Merci.

Jeffrey B.  |  Expérience générale 
Évaluation :
1

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn't have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy H.  |  Réservation